Anonymous
map-marker Chicago, Illinois

Comcast Took Six weeks to disconnect my service and billed me for the extra weeks.

I called to cancel my Comcast service a month in advance. I explained that I wanted to switch my service on the 21st of September and that I wanted to make sure I was paid up until that date, but I didn't want to get a bill after that. Of course they sent me a bill the next month. When I called and asked why, the customer service lady told me it was their mistake and to ignore the bill. Next thing I know, I have a letter from a collection agency for the amount on this new bill. I called again. I was told it was a prorated amount for the partial month. I asked (politely) when the service was terminated. I was told that it was terminated on October 11th. They waited an extra three weeks and then billed me for it! When I asked to speak to a supervisor, the woman, whom I could barely understand, put me on hold three times while "trying to get hold of someone". When she came back on each time, she tried to get me to pay the bill by simply intimating that it would be an easier way to make it go away. When I explained that I would not pay it because I did not owe it, she seemed to be unable to understand the concept.
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Loss:
$40
Anonymous
map-marker Salinas, California

Customer service rep. no help at all and is located overseas....

I spent 60 minutes trying to resolve a problem and all the cust. serv. rep. could do was repeat back to me my problem...See spoke English but she did not seem to understand me at all...Also why is Comcast employing reps overseas when we need these jobs so much !! There used to be a Comcast call center in Livermore , CA and they closed...Now this person I talked to was in the Phillipine's!! I am outraged at that...It was also very hard to even find the cusomer service phone number..I will be cancelling my service with Comcast ....
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3 comments
Guest

appointment Tues between 4-6 comcast tech to come phone service. At 4:35pm comcast (lady) customer service called said tech cannot make it and need to reschd to Fri same time so I asked for $20 credit as the customer service who initial set up appointment told me will get if tech not come as appointment, she just hang up as soon as I asked her about credit.

I called comcast deal with their record for 20 min. finally got customer service (another lady with accent like India) said tech is the only one can put that $20 credit to account and this credit is for not make it in window time but changing appointment not apply.

I said comcast the one who changed appointment not us customer then she said she cannot do anything because she does everything online and have access to do anything with account.

REALLY!! bad bad customer service - it's official I hate comcast and will search to get service from some other.

gerald claude

"Also why is Comcast employing reps overseas when we need these jobs so much !!".....because....folks overseas will work for peanuts....no health care or benefits......try doing that here in the US.......thank your president....

Courtnie Vei
reply icon Replying to comment of gerald claude

Which one? This outsourcing has been going on through at least three presidents.

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Anonymous
map-marker Richmond, Virginia

Comcast Won't Lift a Finger

I first went to the local Comcast center near my apartment and asked to order a cable and Internet package. When the woman looked up my address, and she said my apartment was listed as a “commercial account,” and that I could not receive residential services because I was not listed as such in their system. She had me fill out paperwork to change the account, which they said they needed to “mail” to their offices in Maryland to make the adjustment, which they said would take 2-3 business days. After waiting until Thursday the following week and hearing no reply, I decided to call Comcast and ask about my account status. The gentleman informed me that I was still listed as commercial, but said he could “pull some strings” to make the switch. Within two minutes, he claimed he had changed my account to residential. I asked if I could place my order with him during that same call, but he told me the deal I was looking for was an online exclusive, and I would need to order it via their website. So I went to a location with Internet and purchased the package. Upon finishing, it asked what day I wanted the installation to take place. The earliest available time was between 1-5 on Labor Day, so I selected it. And then I waited… Labor Day came and went, and I wasted the day sitting in my apartment waiting for a call or a ring at my doorbell. Nothing. I called that afternoon to ask where my services were, and the gentleman I spoke to this time informed me that my address was still listed as a commercial account, despite what I had previously been told. The man said he would fix it, and after three minutes he had made the change. I said, cynically, “Yeah, that’s what I was told last time.” He responded saying, “You sound like you’re doubting me.” Apparently, this rude customer service representative couldn’t perceive why I might think this, but he insisted I was in the wrong and that I was the one being unfair. He told me that I then had to go order online, further claiming that any services I had previously ordered were null and void. I hung up, feeling more frustrated than ever by this man’s rude and unprofessional “customer service.” I called back later determined for answers, but I was told, in order to change my account from “commercial” to “residential,” I needed to speak to someone in business or sales, but that their offices had closed for the day. I called the following afternoon after I left work, and reached a woman to whom I relayed my ordeal. She sounded sympathetic and understanding, and transferred me to a representative in my area, who arranged the order for my cable and Internet package (which I had been told multiple times before was only available online) and the installation date (for Thursday, September 5 between 3-5 p.m.). She even offered to halve my installation fee. I thanked her, hopeful that this experience was nearly at an end. Yesterday, I took off from work early to ensure I would be home to oversee the installation. 5 o’clock came and went. At 6 I called customer service to ask where my services were, and I was told the installer was coming at 7 p.m. now. I decided the extra hour was worth not complaining about, but by 10 p.m. I was officially beyond ticked off. This whole day, I was wondering if Comcast would bother to call explaining the delay and/or offering an apology. Nothing. I refuse to wait any longer or expect anything from this so-called “company.” This is an unacceptable, inexcusable, and ludicrous way to run a business of any kind; it’s a wonder Comcast even considers itself one, if this is the manner in which its prospective clients are treated. I will interpret the persistent inaction on this “company’s” part as a sign that they are not interested in my business, and I am currently considering other options. But first, I wanted to let my voice be heard by people who might actually care. I will post this in every relevant public online forum in hopes of making my frustrations known to as many as possible. Sincerely, Anyone would be better than Comcast
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1 comment
Guest

it is called commercial because some apartment have agreements with the cable company. Ex.

they pay for the rights to provide you with cable and they then use 1 repesentive to up grade you. so go into your lease mgr and talk to them.

Anonymous
map-marker East Lansing, Michigan

COMCAST BROKE THEIR OWN CONTRACT

I had Comcast Business Class internet installed on August 5th 2011. I tried calling yesterday (July 1st 2013) and spoke with Brian (refused to tell me his last name, the coward) and called again today about making sure my contract would not auto-renew for another year. I just wanted to end my service after I fulfilled my two year contract. No big deal, right? WRONG! I was told that I had to give Comcast 60 days notice to end my contract. Who the *** gives 60 days notice to end a contract that you previously already agreed upon an end date? So despite agreeing to a two year contract and paying in full up to this point, I'm now being told I have to pay through September 5th. What kind of *** is this? I'm copy and pasting directly from THEIR OWN GOD *** TERMS AND CONDITIONS: 4.1 Agreement Term. This Agreement shall terminateupon the expiration or other termination of the final existingService Order entered into under this Agreement. The term of aService Order shall commence on the Service CommencementDate and shall terminate at the end of the stated Service Term of such Service. 4.2 Service Order Renewal. Upon the expiration of theService Term, this Agreement and each applicable Service Ordershall automatically renew for successive periods of one (1) year each ("Renewal Term(s)"), unless otherwise stated in theseterms and conditions or prior notice of non-renewal is delivered by either Party to the other at least thirty (30) days before the expiration of the Service Term. I'm a reasonable person. I'm not asking to pay less than I agreed to. I signed a two year contract, NOT two years and one month. Do yourself a favor, use dial-up, or better yet, two soup cans and a string. Anything is better than dealing with liars, thieves and outright crooks.
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Loss:
$115
Jakiya Vpn
map-marker Auburn, Washington

Changed phone number without permission

Updated by user Mar 04, 2013

I couldn't believe it either but sure enough if you try to call my original number you will see that is in fact what happened. As of now I am on the phone with the call center supervisor because he is in dis-belief that this could happen. Good news is he said he would...

Original review Mar 04, 2013
chat id: 347ad1e3-bc53-4673-*e35-35b1aab36966 Fermin > Hello Hever, Thank you for contacting Comcast Live Chat Support. My name is Fermin.

Please give me one moment to review your information. Fermin > I will be more than glad to do the best I can to assist you today. I hope your day is doing just fine. Fermin > I can certainly understand the inconvenience this has caused you.

Let’s see what is going on with your phone line and get this fixed for you. Hever > This is Linda Chavez, I have a dial tone however when people call my number it says that it is not connected Fermin > I totally understand the trouble this has caused you, let me isolate the issue and fix this for you. Hever > We are sorry The number you are calling can not receive calls at this time please try your call again later. I work from home This is Monday morning, I have clients trying to reach me.

Fermin > Do you have two Comcast phone lines? Hever > no I have 1 line Fermin > Thank you. Fermin > And that line has fax machine connected, right? Hever > yes the line goes from the modem to my fax machine then from my fax machine to the phone.

Fermin > Thank you for that. Fermin > At this point, I need your cooperation so I can isolate the issue. Hever > whatever you need me to do I will do just please get this fixed. Fermin > Can you please unplug the fax from the modem and connect the phone directly to the modem.

Hever > sure Fermin > Thanks! Hever > done Fermin > Thanks. Fermin > Do you have alternate phone to try to call your Comcast phone number? Hever > I just did.

Same message Hever > Is my service interrupted? My internet works fine. Fermin > Thank you. Fermin > I can't confirm it yet.

Hever > I just started service with Comcast/Xfinity last Tuesday I haven't even received a bill yet Fermin > Let me check the settings in our system. Fermin > Please leave the phone connected to the modem directly while the fax machine is unplugged Hever > ok Fermin > Yes, I can connect you to our billing team for your billing inquiry after this problem Fermin > Thanks Fermin > Can I please have your Comcast phone number and alternate phone number? Hever > comcast- 206-653-**** Hever > alternate - 253-670-**** Hever > Have I lost you Fermin? Fermin > No, you are still with me Fermin > Thank you for that information!

Fermin > I am going to perform a diagnostic check of your services & equipment. This "Health Check" verifies the current status of your equipment and your services. It should only take a minute or two for the results. Hever > thank you Fermin > You're welcome!

Fermin > While waiting, you can open this link for your future reference if you will encounter Comcast phone issue http://customer.comcast.com/help-and-support/phone Fermin > Thank you for patiently waiting. Fermin > I can see that there is an error with your phone settings here in our system. Fermin > I need to reset and refresh your phone line and equiptment settings here in our system to fix the phone error. This process will take 8-10 minutes of your time.

Will that be fine with you? Hever > That's fine I need to place a phone call on my alternate phone. I have clients trying to contact me. Monday is my busiest day.

I will be here Fermin. Do what you need to to fix this please. Fermin > Thank you. Fermin > I just want to advise you that during this process, your connection will be interrupted temporarily, and will then be reconnected immediately.

Fermin > Please stay in chat. Hever > I will be here Fermin > Thank you for patiently waiting. Hever > hello Fermin > I am done with the process now. Fermin > Can you please try to call your Comcast phone.

Hever > same message Fermin. Fermin > But you can make an outgoing call, right? Hever > I am still not able to call me phone and I just tried my Reginal Supervisors phone also Hever > me= my Hever > yes but it shows up from a different number. Did Comcast change my phone number without asking me?

Hever > That is HIGHLY unacceptable. I just ordered 500 cards, stationary, and paid for my professional listing with the other phone number. Hever > the incoming number shows as 206-592- **** This is not my number what is going on with Comcast Fermin? Fermin > Oh, I got the issue now Fermin > Yes, that is the one registered here in our system Hever > No my phone number is 206-653-****.

Fermin > I got the issue now. Fermin > Is that a number from other phone provider or originally from Comcast? Hever > comcast on Tuesday Fermin > What do you mean by Comcast on Tuesday? Hever > can you please call me Fermin > Alright Fermin > Thank you for taking my call Fermin > Is there anything else that I can assist you with before I transfer you to the billing department?

Hever > Thank you for calling. No Fermin you have been extremely helpful. Thank you Fermin > You are most welcome! Fermin > Please stay connected to the chat for the next available representative.

Thank you for choosing Comcast for your entertainment needs. Fermin > Please wait, while the problem is escalated to another analyst Hever > My Issue: I want you fix my phone. no work phone now for fax. you talkin please my wife Cindy > Our goal is to provide you with a consistently superior customer experience – that’s our guarantee.

I hope your day is well. Hever > Cindy my day is.... interesting Cindy > Oh! All right.

Cindy > I understand that you would like to know the balance you have on the account, correct? Hever > No I want comcast to credit my account 1 month for all of the errors commited and for the loss I am facing due to the fact the comcast changed my phone number without my knowing and more importantly without my permission Hever > Also for the fact that I set up service on Tuesday February 26th for home phone and internet and then spent the 5 days trying to make this service work correctly. Sunday ( yesterday) we finally got the internet working and now my phone number is changed. Hever > I ordered 500 business cards, stationary, internet professional listing, Signs, and brochures all stating the original number that Comcast gave me which they then changed without my permission Hever > Now I am told to receive my old number again ( which I never changed in the first place I will have to wait 48 hours which is 3 business days lost at a rate of $624.

Due to the fact that if anyone tries to phone me on the Original number it says that it is no longer in service Hever > I think that about sums up my day so far Cindy. Hever > ARE YOU THERE? Cindy > Yes. I'm here.

Hever > I think 1 month credit is more than fair don't you? Cindy > For the integrity and protection of your account, please verify the full Comcast account number. Hever >**************** Cindy > Thank you for verifying. Hever > You are Welcome.

Cindy > May I please have 3-4 minuted to review on the account? Hever > yes please do. Cindy > Thank you. Hever > who is here?

Hever > hello Cindy > Thank you for patiently waiting. Hever > hello Cindy > I'm here. Hever > I am looking on a consumer advocacy forum and I see that this is not a new problem for Comcast Hever > Are you still attempting to access my account or have you escalated this to a supervisor? Cindy > I am still reviewing on the account, Hever.

Cindy > Please bare with me. Hever > Is there information I can help you with so that we can move forward on this issue? Cindy > May I ask if you happen to know the phone number that you mentioned that was changed without your permission? Hever > I original number given on Tuesday Feb 26th -- 206-653-**** Hever > number worked yesterday.

This morning as you see from the above chat my number was changed to 206-592-**** Cindy > Thank you for the additional information. Hever > Cindy what is going on Cindy > I am referring to the notes from the previous interactions that you had. Hever > Oh you will be there all day. Hever > I just want comcast to admit they made a mistake and make it right.

I will not get the hundreds of dollars I have spent on business materials back. I will have to re-order supplies with the new number on them. The VERY LEAST they can do is admit fault and pay for the first month of my service. This needs to be done in a timely manner.

I do not have all day to wait Hever > 1 hour on CHAT this problem should have already been resolved. Cindy > My sincerest apologies for the inconvenience this has caused you, Hever. Cindy > I understand that you would like to have credits for the inconvenience that this has caused you. Hever > yes I want 1 free month.

Cindy > I can see here on the account that there is still an order that's not completed yet. Hever > I do not understand. I apparently have phone and internet although not the number I originally had. Hever > I have only ordered service 1 time.

Hever > at the Xfinity store. Hever > every other call has been to make the service I ordered work correctly Cindy > Oh! All right. Cindy > Just to confirm, your concern regarding the phone number for your phone service is already fixed, correct?

Hever > NO Hever > sorry had caps on.. No it is not fixed they are wanting me to wait 48 MORE hours to receive the phone number this is not acceptable. Cindy > Thank you for the information. Cindy > Hever, it would not be possible to have the service free for 1 month.

Hever > Then Xfinity should pay for the materials I purchased. The total is $548.11. Where should I send the receipts to? Please send me your A/P address.

Cindy > If I may suggest, please do call 1-80*-******* or you may visit the service center for this matter. Cindy > I have already placed noted on the account for your concern today. Hever > Thank you Cindy I will call them.

I will also post this on conversation on the consumer advocacy forum and send a copy to the attorney I am hiring. Have a wonderful day.
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Loss:
$1155
Toba Owh
map-marker Mount Pleasant, South Carolina

Terribvle customer Service, double billing

To Board of directors and CEO Brian Roberts: Dear Sirs: I have reached my end point with your Corporation. Your service is so poor,substandard, I have taken it upon myself to endevour to switch my entire 1,500 home neighborhood to Direct TV or ATT- Uverse when it becomes available this fall. I have NEVER seen in my 60 years such unprofessionalism, horrendous service, lies and double billing as goes on with your corporation. Since the only item you seem to understand is money, which rules your decisions, maybe less of it will awake you from your slumber. Your service is beyond disgraceful. Look at your own Facebook page and READ the comments, which are nonstop complaints without resolution. Talking to a "technician" over the phone (if you can understand the broken English and reading from a script), is not only insulting but a complete waste of my time. Most of these encounters result in multiple disconnects (on your end), transfers and non resolution of the main issue. I have personally caught your company double and triple billing me for certain equipment, items, etc. When brought to the attention of the high school dropouts you hire, at the end of the phone,I get the same moronic meretricious responses. (Please explain how you can bill me for HDTV boxes and TV services, when I have no TV services)!! As soon as ATT U-verse is installed in the fall, i will be done with your company. I switched to DTV April-2013 and am extremely satisfied. Unfortunately, I am stuck with your internet which goes out several times a DAY for a period of several minutes (I have an FCC Class one license in Radio and TV, and have a full and much more knowledgeable understanding on this topic that 99% of your "trained" staff). You need to have a very long internal examination of company policy. I suggest Brain Roberts begin his internal exam with an enema, as he and the rest of your company is full of it. Trust me, as a physician, that would be beneficial. I seriously doubt I will get any response worth posting, but you can be assured, you have and will lose many more customer with your attitude. name blocked for privacy I request a WRITTEN response to this email. cc-FCC Chairman Thomas Wheeler
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1 comment
Toba Owh

follow up----never got any response worth posting...Now a DTV customer and will be switching to ATT for internet when in area next month. Comcast is a greedy dishonest corporation that has grown way to big for itself, and i say that as an initial investor in 1983!

Anonymous
map-marker Goose Creek, South Carolina

They told me my modem was bad. I replaced my own modem with a Comcast modem ($7 per month forever) then found out our area had an outage.

I lost internet service Monday night. Comcast walked me through every step imaginable to connect. After all that the man got a message that our area had an outage. Tuesday they told me the outage was fixed and there was something wrong with my modem. I replaced my own modem with a Comcast modem ($7 forever), tried again and then called the company. They sent a technician today and determined there was an outage in the area and other users were calling in. After about 2 hours work they got me on line. Comcast has a communication problem. If you have a choice choose another ISP.
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1 comment
Josalyn Boh

If you call the support # with the phone listed on your account, often times they will have an automated message informing you of an outage. But, not always.

Outages here happen occasionally.

When they do, I call and sit tight. 90% of the time it's resolved with a few to several hours.

Its' ALWAYS a good idea to call and report an outage. They'll have to cycle your modem, reboot your pc... run a test and say your modem looks fine so it's something on your end.

Just tell them 'no', my end is fine. When enough people call in to report an outage in an area, it triggers something at Comcast and they look into it.

Stick with your own modem and you'll save yourself allot of headaches! But, make sure it's DOCSYS 3.0.

I have a Motorola SB6141. An excellent cable modem.

Anonymous

Comcast owes me over $500.00, and will not pay!!

I signed up for "premium channels", phone and internet. After 4 home visits....,which I had to pay for, my phone has NEVER worked, nor has my internet......BUT THEY STILL CHARGE ME MONTHLY for all !! This has gone on since Feb. 2013. If I only pay for the service I DO get, my t.v., They disconnect my service. I also had to pay to get it reconnected!! I have contacted them at LEAST 10 times,(many more attempts but because of the awful customer service I have not gotten through) I am still getting the run around. An email saying 'they appreciate me as a customer" blah, blah...This is... UNEXCEPTABLE!! Can anyone tell me who I go to in Oregon to RESOLVE this RIP OFF COMPANY? I am using a friends internet, skwjsw@***.com
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Loss:
$500
Michae Ggc

Bandwidth Caps - AGAIN !!!

Bandwidth Caps - AGAIN !!! The following: a comment to sent to Comcast customer service regarding to new 300GB/mo cap being imposed in my area. I thank you in advance for reading and respecting my opinion in this matter. notes: BW= bandwidth This is a comment regarding the bandwidth cap that Comcast is imposing in my area. While this cap is not the same as BW throttling, it essentially punishes the user for using "too much" BW. Why can't Comcast REWARD users that use less than 300 GB/mo by giving them a discount on their bill instead ? I know this is a great idea that Comcast will never implement (I would be pleasantly surprised if it did ) because like most ISPs it doesn't think outside of the box. The typical ISP builds the box and expects everyone to stay inside of it. There is more than enough BW out there. As usual, when a company can't create profits by making more, they sell "artificial scarcity" instead. I came over to you guys because you did not have a BW cap like AT&T at the time, By capping BW you are essentially limiting the fair distribution of content, which I think has been your endgame all along. People are ditching cable tv and getting their content from other sources, which is really rubbing you guys the wrong way. It takes a lot of hard work to keep large networks stable. Every user account is a potential threat from hackers, intentional or not. QoS seems to always be an issue. I get it. I can tell you that you won't win too many friends by beating up the little kids on the playground because they are smarter than you. If even one of these kids ever grows up and becomes an "Elon Musk" he will bring better technology to the table ( it probably won?t be yours ) and you WILL pay *dearly* for your indignation. This is not a threat, but a historical fact. No tyrant or dictator has ever ruled in perpetuity. Please remember that your customers are the people that made this company the success it is. Placing a cap is essentially sending a message to customers like me that you are really overselling promises and under-delivering service, that you?ve put out a hit on Net Neutrality, and that a free and open Internet is like Freedom of Speech - just an illusion You don't overbook a cruise ship when you only have lifeboats for half of the passengers (does the Titanic ring a bell ? ). I thank you taking the time to read this comment With Regards, a Comcast customer, PS your data usage calculator does not take into account BW that will consumed by Windows and other automatic updates (including your Constant guard product, which also does updates, I hope ) , which could be as much as 100MB/mo depending on the type of system one has. Don?t even get me started on the all of the adverts that one has no choice but to sit though before their video starts.
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Loss:
$120
1 comment
Guest

I am looking for a new provider with out caps. Although, I am not near the cap I don’t want to support this type of billing structure. I see it limiting the usage and potential growth of the internet.

Tosh Xvj
map-marker Richmond, Virginia

My cable service wasdisconnected about 10 days after I got it

I got Comcast service less than 2 weeks ago. I've never had service with them before as I have just moved to this state. They disconnected me because they said that someone put me on as an authorized user on another account. I have no idea what they are talking about. They're telling me now that I must send them in a copy of my lease to get it turned back on. I feel so violated because I have never heard of a cable company wanting to see a person's lease and want my service back. They will not comply and won't budge.
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Loss:
$200
Nayelis Emi
map-marker Houston, Texas

Harrassed by Steven James from Complete Recovery with Comcast - Mini Cable Box (serial # CS055207****)

We moved from Houston and returned the mini box with UPS tracking number. 2 weeks later we received and email from Steven James requesting us to return the equipment.

We mentioned to him/her via email that the equipment was returned and provided him/her with UPS tracking number. Few weeks later we received same email and following weeks later with him/her basically harassing us with unreturned equipment. We did call comcast and open a tracking ticket for the returned equipment. It's been 3 months now and every 2 weeks we receive emails harassing us that we did not return this equipment.

It's been very frustrating move for us. I would like to get compensated for the time spent on tracking this RETURNED equipment.

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Loss:
$10000
5 comments
Guest

I am being harrassed by Steven May who I believe is a computerized bot. Emails daily about equipement I returned.

I sent a complaint to BBB, am not able to get hold of anyone except in the Philappines.

They are making me crazy. I need this harrassment to STOP.

Rheya Pto

Why the customers are not compensated every time COMCAST does mistakes, harass their clients, overcharge our bills, do not show up for scheduled appointments, lie about plans, we miss days waiting for services to be installed..... WHEN WILL THE FTC END UP THIS COMCAST MONOPOLY, lOW, POOR CUSTOMER SERVICE AND FALSE ADVERTISING??????

Guest

File a Better Business Bureau complaint and also reach out to your TV/news media. This is happening to virtually anyone who returns equipment.

Plus, now you can also spend loads of time on your credit report because you are double dinged: Comcast AND the collections agency.

Seven years til they fall off .. the gift that keeps on giving.

Guest
reply icon Replying to comment of Guest-719435

I did file a report with BBB. I know your post is old, but I don't want my credit ruined by this disgusting company that disgusting comcast has.

This has never happened and I read they are a scam and can ruin your credit. I will get a lawyer next.

John N Mzy

What does the tracking info at UPS say regarding delivery of the package when you go to their site and track it? Either UPS says it was delivered or something else.

Your starting point is at UPS to find out what they did with the package. If it shows "delivered" print this out and supply to Comcast.

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Anonymous
map-marker Union City, California

Comcast yet again defrauding customers

Over a month ago to arrange to change my Comcast business class service to Comcast residential service. The rep off-handedly told me that he could not cancel business internet, and I would have to cancel it myself after residential was installed. When I called comcast business internet to cancel, I was told that I was required to give 2 months notice to cancel! I reviewed the original business class contract I signed many, many years ago and did not find ONE WORD referring to the 60 day cancellation requirement anywhere on that piece of paper I signed, and was told by the business class rep that I had agreed to the 60 day cancellation policy in the 'terms and conditions' which were NOT printed on the form, but obliquely referred to in small print. Though I will remain a Comcast internet customer with residential rather than business internet, they are going to charge me for two additional months of service under the business internet. I was NOT advised one month ago by the residential customer service rep that I would be required to give 2 months notice to the business internet, and additionally, I never actually signed a physical piece of paper setting forth in writing the cancellation clause. This is defrauding the public.
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2 comments
Guest

I just experienced the same thing. They are misleading when they offer Comcast business plan.

The sales person that offered the plan came to my business and I signed a paper copy of the contract. Not once did he mention the 60 day notice nor did he tell me of the ETF of %75. When I called to cancel my service the representative told me I had to still pay for 2 months of service or I can waive that if I have the new tenant sign up of Comcast. This is clearly a scam.

They want me to sign up their next customer!!. I was pissed.

Each time I challenged the rep that no where on the paper I signed did it state a 60 day notice or ETF. He only kept saying "It's in the agreement you signed." THIS IS A SCAM!!!

DO NOT SIGN UP FOR COMCAST BUSINESS PLAN.

Guest

They will not work with you and not friendly at all.

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Anonymous
map-marker New Orleans, Louisiana

Comcast stole my equipment return money - does not answer their phone

I returned equipment over 4 months ago. Comcast did not provide me with the RMA to return their equipment. I have not received check for $106 I was supposed to get. I tried to call comcast and spent 45 minutes on the phone and only 1 human spoke to me - promised that she would transfer me to another human - no such luck. I went to chat - the chat person could not help me - OH BY YHE WAY!!!! It took me 12 phone calls to Comcast to actually RETURN THE EQUIPMENT because there was no office opened on the weekend when I moved out of the condo - This process has cost me hours of my time - HORS AND HOURS - and is worth far more than $106 -----------------------COMCAST customer service is a morass and I feel like taking an add in the new york times and telling everyone how much it SUCKS AND SUCKS AND SUCKS
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Loss:
$977
Anonymous
map-marker Sarasota, Florida

From quoted 94.99 to over $192.00/month, no phone, DVR, or Premium Channels!

My situation is similar. First time Comcast customer for about 1.5 yrs now... and they are THE ABSOLUTE WORST business of any kind I have ever had the displeasure of dealing with. I am a building/remodeling contractor for almost 30 years now, and "my" customer's satisfaction is my priority, so I know customer relations. Anyhow, Comcast screwed our service up from day 1. Install, which wasn't necessary anyhow as our home is pre-wired RG6 and only 6 yrs old, took 2 weeks to initiate! We were quoted 74.99 1st 6 months, then 94.99 thereafter... NO CONTRACT! Our first bill was over 240.00... for nothing! Took 3 months to straighten that out. I returned the rented junk cable modem after buying a used one for 20.00 on Ebay. My latest bill: 192.00 for absolutely NOTHING other than basic channels, one *** HD STB (no clock?), two what were FREE small DTV boxes for the spare bedrooms, AND, the jerks added the 7.00/month rental on a cable modem again... after being returned for over a year! How screwed up can one company get? I had Brighthouse for years and not one problem with billing, service, and not one charge for installation or service if required. I paid 119.00 for an HD DVR, VoIP Phone service, and Roadrunner Turbo. Comcast just plain out-n-out sucks, and I am perusing filing an official complaint with Florida's Attorney General, Pam Bondi! http://myfloridalegal.com/consumer
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Loss:
$700
Celine Rgx

Comcast rep. takes our cable box and comcast bill us $140

In the fall of 2012, we had a comcast representative arrive at our home to install a cable box. He took our older box, since we didn't need it, and mentioned that he will return it back to comcast, and we do not need to worry about it. So I gave him the old cable box with serial# PAJV0176****. Apparently, comcast never received the box from him. I had been paying $10 extra each month for a box that I was not officially leasing, without knowing it. The comcast bills are not explicitly marked with charges for the second box. I assumed they are billing me correctly. Now they wouldn't return me the money I paid, and also want the box back! But I don't have the box. I do have the first name and phone number of the comcast rep who had come to our home to install the settop box. Comcast is saying that the cost of the box is $140. There is no way I am paying for a box that I don't have. I also would like to get the $10 per month that I paid all year round. They have refunded me for only 2 months. So I asking for $140 + $120 compensation to help take care of this.
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Loss:
$260
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