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Comcast Cable/New digital system is ***

The new digital cable only catches about every third word, the words are not in sync with the mouth, the pitcure freezes, when you change channels it takes to long to switch, you cannot tape a program unless you are watching it at the time, (duh). I have heard a lot of people complaining about the same thing... the channels I get are not that great.. i don't get all the channels i used to get. the digital channel is non-existent. I would prefer to have the old cable i had before the digital hook-up... I really don't have anything good to say about it. A. Hall, Huntsville, Al
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1 comment
pris72
#201629

My HD channels do not work 75% of the time. They want that money though each month, don't they?

I pay extra for a HD DVR, and I can't watch the HD channels without them freezing up constantly. I never had problems like this when I was with charter. My bill was the same amount each month, and was the amount quoted. Comcast lies.

I'd love to get that $163 bill that they told me mine would be each month. So far no bill has been below $280 and I do not get PPV to make it higher.

Review
#202332 Review #202332 is a subjective opinion of poster.

Comcast messed up my cable TV service

We got a TiVo unit with a dual-tuner, to allow us to watch one cable channel, and record another. Comcast said we could do this, but they had to connect it to our system. They came to do the installation, and said we would have to wait 45 min. for their system to interact with TiVo. Fine. Then we tried it. Now TiVo is non-functional, and we get just one channel, Home Shopping Network. I called them, and they said there was nothing they could do; they won't send someone to fix the problem. If you have another option besides Comcast, (only deal in my town), take it!
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Review
#202217 Review #202217 is a subjective opinion of poster.
Loss
$66

Comcast did not repair my internet/phone/cable when promised

My cables had fallen off my house, called comcast they sent a tech out a week later who said the cable was from a dish network not comcast, we cut them down and it was comcast cables, we lost phone internet and cable services, called and explained to them, they said they would expedite it, this was on a thursday, didn't hear anything from them until saturday, which they left a message on my home phone which did not work, called them and told them to not leave messages on my home phone becuase it didn't work, gave 4 techs and a supervisor my cell numbers, still no one ever called it, they set an appt for Sunday between 8 and 11, but never showed up because they said they tried calling me on my home phone and couldn't contact me, will duh thats why you were coming out to begin with to fix the phone so what *** would try calling a number they were coming to fix, how ***, so I call back after they didn't show up, then they said someone would be out that day, of course this is Monday and I still haven't seen or heard from anyone. I called the corporate office at 9 this morning, it's now 11:40 and still no call back! I can't wait to switch services!!!!!
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Review
#202149 Review #202149 is a subjective opinion of poster.

Comcast in Concord, New Hampshire - $250 disconnect fee

What is supposed to be a very happy moment for me, moving in with my boyfriend, has been completely ruined with one phone call. A call to Comcast to disconnect service. It will cost me $250! UNBELIEVABLE! What's even worse is they even suggested transfering my service and cancelling his to avoid the fee. We would lose multiple stations and they would lose money yet this is their suggestion? Who does business like that? Isn't it bad enough that I have to take the time off of work to wait for them to get there between the hours of 8-11? If any single person made appointments like that their business wouldn't last! Didn't I lose enough money by NOT WORKING and sitting there waiting for service 3 times because they didn't hook up the equipment correctly? NO I guess not, they get you coming and they get you going. Worst customer service I have ever experienced from any company, no compassion for thier clients whatsoever. I bet they make grieving families pay terminations fees when loved ones die!
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2 comments
Anonymous
#1309810

I got the same type of customer service and charged disconnection fee when I dropped them.

Anonymous
#250370

Maybe you shouldn't have signed a contract agreeing to a termination fee.

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Review
#202128 Review #202128 is a subjective opinion of poster.
Loss
$250

Comcast in Del Mar, California - Internet Hidden Charges and Unreliable Internet

I just subscribed to Comcast on their $29.99/month promotion for 12gb. I thought it was a great deal and so I switched to their service. The first issue I had with them was when their first scheduled installation did not arrive in their specified time frame at all! I had my roommate stay home for those hours for no reason. Then I got my bill claiming that I owed them $190. Of course I thought it was some simple mistake, but as you have probably read, their customer service is HORRIBLE and I had to wait for a long time to speak with a rep. The first one was decent and said that she'd credit my account $59.90, since they charged me $59.99/ month instead of the promised $29.99 (This rate took me so much trouble to secure in the first place even though it was a widely publicized promotion). But then, where did the other charges stem from? a) Modem Rental ($5/month - fine) b) Installation Fee ($25 - fine) c) Modem 'SiK Charge) ($25 - ??) d) Unreturned Equipment ($25 - what? the rep can't even explain this) All in all, it has been so frustrating dealing with them. I tried contacting their reps online and through the phone, and I get upset just thinking about all those hours gone to waste without even coming to a resolution. The icing on the cake is that internet has been dropping in the past few days. I had to call a technical service rep to fix this issue yesterday aside from the dubious-bill-charge calls. Oh, and my internet just dropped three times in the past two hours. No big deal...
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2 comments
Anonymous
#206494

Right?! So frustrating. And I can't watch NBC anymore either because Comcast is buying them out!

pulkit18
#206379

I can understand your pain. I'm going through same in New york city

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Review
#201775 Review #201775 is a subjective opinion of poster.
Loss
$100

Comcast has horrible all around service in my opinion

This all began a year ago when I first signed up for comcast cable and Internet service, I had ordered cable boxes for 2 televisions, I was supposed to get two boxes and a modem for the Internet, when the technician came out he only brought one box and no modem so we had to reschedule for him to come back, the second time he came back he brought the other cable box and still no modem and on top of it I had to program the other TV remote myself, no it wasn't hard but wasn't my job to do that, I ended up having to go to the local comcast office and get a modem and then had a heck of a time setting it up because I had to go out and get a router for 70 bucks, yes I needed a separate router along with the modem, it took me a couple days to set it up because they tole me I would have to pay for the technician to come back out and hook it up for me, so after I had everything up and running I had to make another call to get some kind of code to access the Internet. so that was the first time I had bad service with comcast and I should have made it my last. A year later I ended up moving and I wanted to get my service transferred to my new apartment, they said I would have to pay more then what I was paying because the features I had weren't available in the area I was moving to note this was only 10 minutes away from my old apartment, of course I'm in a two year contract with them, so we had to sign into a new agreement but we were able to get almost the same price plane we were paying. So 5 months go by and we had some new people move in down stairs from us and they had comcast come out and hook up there cable, well the technician was so *** he hooked there cable up and disconnected ours because there was no splitter or something like that, my girlfriend called comcast was on hold for about 10 minutes, when we finally got someone he asked if the neighbors cable was working, I asked the neighbor if he had cable not thinking but he didn't have cable service and said no, SO I thought he meant no he didn't have service, so the technician on the phone said then there is an outage and wouldn't get someone out for 3 days, I then found out about 5 or 10 minutes later that he didn't have service, he informed me that comcast had been out to hook up the neighbors cable and in the past they did the same thing, so for years they haven't corrected this problem, My girlfriend then called comcast back and explained to them that this had been going on for years and she was be very respectful to the technician and he began yelling at her and being very disrespectful to her so of course she did the same. so we got an 8 dollar credit and no cable or Internet for 3 days. I am canceling my comcast service and going with another provider.
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Review
#201742 Review #201742 is a subjective opinion of poster.

Don't Do Business With Comcast Ever, Ever, Never

Do not do business with Comcast, do to poor billing, poor customer service and no respect for the customer. On July 26, 2010, I called Comcast customer service to put in a request to pay my total bill on August 5, 2010 (bill only had two months) the CSR said I had to pay aleast $100.00 by Friday, July 30, 2010. At that time, I let the CSR know that I would have to borrow the money, but I would pay the $100.00 on Friday, and they can proceed with cutting off the service if I don't pay the balance. I called August 6, 2010 and spoke with customer service and let them know that I would not be able to pay the bills (current/previous) balance until September 2010, which was ok. However, August 28, 2010, I discovered that the cable and internet services was disconnected. I did not contact Comcast because there was no need to when I did not have the money to pay them. Therefore, I packed up all their equipment and placed it by the front door for pickup. No one contacted me about my account until around September 7, 2010, which was a collection agency. I informed them that I did not get a bill, and that I needed a bill to confirm the charges that I needed to pay. At that time I sent my information back to the company because my bill only had two months on it and no one had contacted me about it so it shouldn't be in collections. Then on September 17, 2010 I received a text message telling me that I needed to pay my bill or return the equipment. I called the number back and told them that they should not text me becasue it cost $0.45 per text and if I keep getting text messages the cost will be taken from the bill (this was said verbelly and through a text). They came to pick up the equipment on September 11, 2010 (cable box, two converter boxs (unused), and an internet modem); they guy said that he did not need to the usb port for the laptop, however, he did remove the batteries from the converter boxes for his personal use. I placed a note on the receipt requesting a bill for the third time. Then on today October 2, 2010 around 3:00 pm I got a call concerning a modem and that I needed to pay $411.00 on the account. I questioned this, the guy told me that was correct because I did not turn in the modem. I spoke with his manager and informed him that I turned in everything but the USB port, which the guy would not take. The manager again stated that I did not need to turn it in. I am Very, Very, Very mad, because I have been trying to get a bill and close out this account since August and no one is trying to help me, but they a still changing me for services. It is not right for me the consumer to have to go through so much to get a bill for $200 (two months of service) even after all the equipment has been turned in, talking to two CSR's, placing a request on the equipment pickup order, speaking with three collect personal and sending a request to the Better Business Bueau. Something needs to be done about Comcast. My personal opinion is, "I will never to business with Comcast again, even if they were the only company offering this type of service, I would rather read a book."
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1 comment
Anonymous
#250379

"however, he did remove the batteries from the converter boxes for his personal use."

First off, no converter box I've ever seen uses batteries. I think you're talking about a remote control. In any case, I think it's just as likely that the technician took the batteries out to ensure that new ones were inserted for the next customer. I'm sure the tech has dozens of remotes on his truck daily and is provided with NEW batteries by Comcast to put in those remotes. Pretty sure no one really wants your leftovers, and that's probably why he removed your used batteries. Unless the technician outright told you what he was planning to do with the batteries, assuming that he was a thief and spreading that around is really quite uncalled for.

Second, you should be an adult next time and cancel your services before being disconnected for non-payment. Cable is not a necessity and if you want to be treated with respect and as a valuable customer, you should really start by paying your bill EVERY month.

Review
#201017 Review #201017 is a subjective opinion of poster.

Do not use Comcast services, they are incompetant and lie to you, use any other cable supplier

It seems that every week I have to complain about my cable service, their customer Service is indifferent. I have been told of the record by several service technicians that their main service technical service people are incompetant and do not know what they are doing. Everything went to *** following their "Cable Migration' I frequently loose "on Demand" Caller ID on my televisons and HD Televisions, even though I am paying extra. I am handicapped and TV is my "window on the world" Comcast do not seem to care!! I find that often I know more about outages and problems than their contract customer service people do. I would be ashamed to work for this company
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Review
#200932 Review #200932 is a subjective opinion of poster.

Comcast in Nashville, Tennessee - Moving all channels to digital

Why, why, if my television is digital ready do I have to get a f@$!ing box from the cable company to access the channels that have been moved to digital? I pay enough to this *** company already and am tired of being nickle & dimed to death. I know this is not a big deal at all to most of the people to use Comcast but I am sick & tired of them. Comcast is the ONLY cable option in our area and I wish they would go under. I would drop cable & go to internet based shows but my other internet option (DSL) takes FOREVER. Anyway, I feel a little better now - thanks for letting me vent.
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4 comments
ZAKsPop
#297405

Your digital ready TV is only ATSC digital ready. The reason it isn't compatible is because Comcast is not going to broadcast ATSC.

One reason that they are requiring boxes it to cut down on theft. Cable theft is a big problem and even more so now that the tolerances are tighter because of the HD and the internet services going through the cable plant. Usually cable thieves use inferior products and shoddy work causing ingress which affects paying customers.

The new small boxes don't have HD. I do think there should be an HD if the customer wants one.

Anonymous
#297352

For your information,the whole country moved from analog to digital,not just comcast,get a satellite dish then if you dont want the box,but dont blame comcast for the change,and the digital adapter boxes do not support hd,you guys are so misinformed,don't you read newspapers or watch the news?get dish or directv and when it rains or snows,kiss cable tv goodbye until the rain is over

Anonymous
#202498

I was forced to hook up the "digital" box, otherwise I'd loose my channels. Now my signal is worse than it was before with washed out analog pictures.

I have an HDTV. They removed the free HD channels I was able to get ABC, CBS, NBS, FOX, PBS, and GPB. These are aired by the networks in HD and there is no reason for Comcast to block these.

Called them up and they simply said too bad. NEVER GOING TO DO BUSINESS WITH COMCAST EVER AGAIN!!!

Anonymous
#196172

Amen!! I feel like I am being punished for having an HD tv!

I have a lot TV's so the pitiful 2 boxes they offered up don't begin to cover what I need so there is an added expense. And, because their *** boxes are standard definition my HD tv has been emasculated, thank you very much!

Poor moove on Comcast's part. I am leaving their service behind as soon as possible!

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Review
#200617 Review #200617 is a subjective opinion of poster.
Comcast Customer Services Sucks! OK, we have been trying unsuccessfully to get comcast to run coaxle cable in our home for a year. The wire was bad from the get go and we told them that. We scheduled service online, paid for installation of coaxle as if the house...
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1 comment
Anonymous
#195153

Having same problem with them to run cable from pole. What is the name and number of the VP you spoke to?

I would like to call him. I am so sick of this company I could scream.

Review
#200169 Review #200169 is a subjective opinion of poster.