Latest review first
We are moving. We have been in the present apartment for four years. We have had Comcast internet, television and cable in this location the entire time. We have never been late to pay. But they will not transfer our service to the new house because the people who lived there before owe them money. We will have to wait until we move to the new city then go to the Comcast office and jump through some hoops before we can get service. This means we will be without internet, phone or TV for at least 4 days. Why is it out fault that those people owe them money?? This is the stupidest policy I have ever heard of!!!!!
Comcast disconnects the wrong apartment and won't come out till Tuesday to fix it.
The apartment below me recently became vacant. Today comcast came out to disconnect their cable and internet. However, they disconnected mine by mistake. I called twice and got excuses about why my cable was out. Finally, they realized their mistake. But they can't come out till Tuesday to fix it. I don't understand. If they screwed up why don't they come out and fix it now! BTW this is the 2nd time they disconnected us by mistake. Now I have to go 4 days without internet and I use it for my job all the time. This is a big inconvenience. This is not the way to run a business
Comcast in Vancouver, Washington - 48 hours and no service (LOL)
Hello My Name is Joseph Andrewski and customer of many years to Comcast I recently encountered some technical problems with my modem on 11/04/2010. No Internet or phone service, and followed phone instructions with a repair technician. In this process I was told to push a reset button on the back of the modem and it broke, They set up an appointment for the following day between 8 am and 9 am on 11/05/2010. I took time off from my work the next day and waited unit 9:30 am for the service technician to arrive? No service technician showed up as scheduled ?? Called up Comcast to fine your computers cancelled all appointments scheduled upon the time my appointment was made, due to a service issue that occurred earlier in that day on 11/04/2010 ?? Here is why I am writing this compliant to you as a unsatisfied customer. I missed a days work, no call backs regarding cancellation of my scheduled repair call, and no phone service at my home for over 12 hours? (OUCH) Now I must wait 48 hours due to rescheduled service call and take another day off from work (Ouch!!) Wow, I'm not so happy with how your company is handling customer service! Thank you for hearing out my concerns in this matter and hope you can improve on customer services In the near future, 48 hours lost is a long time to wait!!
Comcast has Breached Thir Contract. Can I Sue?
Ok, let's begin! Back in January 2010, I moved here to East Orange NJ! I originally wanted DirecTV (I LOVE SATELLITE), but found out that this building only allowed sheisty Cable to be installed, because DirecTV only wanted their service and not Cable to have any input here... thus making Comcast the contract winner! Not that I'm downing Comcasts service, because I haven't had terrible service. ANYWAY... There was an offer that if I signed up for their Triple Play Contract, that I would receive a $200.00 Gift Card! Ok, since I work for a Cable company, I know how this goes. So I thought to myself, Hmmm. Great..I'll do it. So I signed up. The terms clearly stipulated that this was a 24 month CONTRACT, and that starting with Month 13, my price would increase by I believe $20 dollars. I would need to fulfill the requirement to pay by bill ON TIME every month for 3 months...90 days. I HAVE DONE THAT! To Skip all the in-between, because I know that some of you fools like myself, already have been through this...It is Now November 2010, and I still do not have a Gift Card. I have escalated this to a Corporate complaints level, and I still do not have a Gift Card! I BELIEVE COMCAST HAS BREACHED THEIR CONTRACT, in falsely getting me to sign up for their service without ever making good on their offer. That is FRAUD! Because this is a contract, I am not able to change my level of service without incurring A FEE! I would like from Comcast... an inconvenience credit, equal to one months service credit. They have offered to CREDIT MY ACCOUNT, the $200.00. THAT WAS NOT LISTED AS PART OF THE TERMS OF THE CONTRACT WHEN I SIGNED UP, THAT IF THEY DON'T SEND A GIFT CARD, THEY WILL CREDIT MY ACCOUNT. Thus, they are trying to make it easier on themselves to just wash this under the rug and act like it never happened, by making such an offer. Do I have a leg to stand on? Or I screwed? The woman from the Corporate escalation group, says that she has looked into it and she is being told that I will have to wait another 30 days. That is *** near an entire year, that I will have waited. This other guy named Rick from Corporate left me a voice mail message a few weeks ago, and told me that the card should be in my mailbox by October 20th...THAT WAS A LIE! I asked Debbie from the Corporate Escalations team to give me a months credit for the inconvenience, due to what I feel is a breach of contract. She told me ...let's wait until we get the gift card to you. And then they can review if my request has any merit. I think she is lying, because they have no intentions of issuing a gift card! What do I do?
Comcast slow service
On 7/21/2010 I had a Comacast tech decide I needed a new line put in. On 852010 the vendor Comcast used to lay line installed a new line. They decided to not bury it on the path the Comcast drew out. On 10/10/2010 I had someone aerate my lawn. The Aeration machine cut the Comcast line because the line was run over a tree root and was only a 1/2 inch below the ground a that point. A Comcast tech came out that day and spliced the line he left the old cable laying on my lawn and said a new line would be put down in two weeks. I called Comcast the week before last and was told someone would be out by 10/24/2010. I called back last week and was told someone would be out by 10/28/2010. I was trying to get it done be 10/30/2010 (halloween) since I live on a corner property and kids walk across my lawn on hallowen. I went out on 10/30/2010 and buried the line the best I could. I called today 11/2/2010 and I am now being told that someone will not be out until 11/20/2010. That would be 40 days to get someone out to correct this. Outrageous. Gregory Wellons
Comcast just sucks. When, I bought the internet service through online chat recently on 8 oct, they promised me for waving off installation fee and since it was online order they didn't gave me any kind of confirmation or receipt. But, in the next month's bill they charged me $49 as installation fee and they are now passing the blame on me. They are not even ready to hear my part. Even that chat representative never discussed anything about installation fee. Only after my continuous pressing, she said its going to be waived off. I suggest, never take any service in new york city online or through phone. Buy, it by going to store.
I switched my telephone service to xFinity from Verizon on Friday, October 9th. A little over a week later, I received the "recently disconnected" letter from Verizon. The installer had trouble "porting" my number over, but he was finally successful. All-in-all, I thought the switch over went rather smoothly. In addition to cable TV and internet, now, I also have phone service with xFinity/Comcast. I received a PIN via email within 10 day, but had trouble setting up my voice account. This was a minor irritation and had planned to call when I had time to wait on the phone. In retrospect, I should have realized this nuisance foreshadowed problems to come! On the morning of October 31st, I picked up my cell and saw a text message from my daughter. She'd tried to call home the night before, but had received a "number not in service". Sure enough I picked up one of my house phones and no dial tone; called home number from my cell and I too received the same message. Imagine my surprise and horror when I called xFinity and was toldy by Chante (customer service) that xFinity does not have my home telephone number! The phone number I've had for the past 24 years is, according to Chante, owned by "some other carrier"...and she'll find out which carrier. Before I switched, I specifically (and several times) asked, will I be able to keep my same phone number. I was repeatedly assured, by both the salesperson and the installer, my phone number won't change. I NEVER would have switched had I known the number I've had for all these years, that is associated with my life - family, friends, business, work - would be lost because of a "mistake" on your part. No one should have to go through this! I'm advising everyone I know (and even folks I don't know via the web) don't switch to xFinity! I'm calling Verizon and begging them to take me back - with my old telephone number.
Comcast shut Internet off
My comcast bill for Internet and cable was 190.00 a month my buddy has comcast Internet and all cable channels plus HD and phone all for 87.00 a month so I called to complain got my bill drop to 105.00 a month just Internet and cable so I did it to my surprise my Internet no longer work two days later still no Internet no quick fix in site. After spending 1hr on the phone they tell there's nothing they can do to fix if for at least a week. If your smart you will run from comcast no customer service nobody want to help when they screw up.
Comcast -do not sign a contract
comcast has decided that after 20 years of paying my bills ahead of time , it is time to cut down my service and disconnect ne without a notice even though my payments are current and prepaid . no previous notices about converting my local service to digital .. Poorest customer loyalty ever seen., Never sign on a contract withese scam artists as they are not willing to do anything for you when you call them .. the closest customer office is miles away if you want to cancel your contract DO NOT COMMIT TO COMCAST AS THEY DO NOT VALUE THE CUSTOMER EVEN WHEN THEY HAVE BEEN LOYAL TO THEM !!
Comcast billed us for service we didn't have
Back in July our cable was turned off for no appparent reason to us. It was shortly after paying our June cable bill. We were on vacation so by the time we got home and realized that we didn't have cable we called Comcast and they said that there is no note on their end that there was any disruption on their end. They have cut our neighbors cable twice now, and will only credit our account to the date where they disconnected the cable in September. So they want us to pay over $200 for a service we did not, and still do not have!!!
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