Anonymous
map-marker Nashville, Tennessee

Comcast messed up our move from one state to another.

We moved from Colorado to Tennessee and used the Comcast relocation service. The promise was that we would be connected before we unpacked. It is not 2 1/2 months after we moved in and there are still problems with the account. There were so many issues that I created a website dedicated to the problem (www.comcastdoesntcare.com). In essence, Comcast did not deliver on the promise; we still have some incorrect equipment, we don't know if our bill is correct (were the proper credits applied) and we have no way to talk with a single person at Comcast to review our problems and the status of our account.
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1 comment
Guest

Comcast doesn't care and neither do we.

Anonymous
map-marker Atlanta, Georgia

I was defrauded

So, I am so miffed right now and I will post this on any possible outlet that I can. I have to say that Comcast is fraudulent in its dealings by deceiving people into paying extra for their services. I recently switched and was robbed by Comcast. Allow me to explain. I requested a double play with DVR and then the Tech brings a starter box (incapable of DVR). I should also add that the Tech missed my first appointment and as compensation I was going to be given Starz channel. Anyways , month ends and I get a bill for Triple play (they never installed a phone in my house) plus charges for having Starz. So I called and they apologized and said they were going to send a Tech down (at no charge) to switch the box. Guess what, they took away the charges for the triple play only to charge me $60 because theTech came to my house! My explanation that it was Comcast's fault originally fell on deaf ears and they said the best they could offer (since I signed that I was satisfied when the tech came) me was *** $30! Honestly, at this point it's no longer about the amount, it's the length to which Comcast would go to extort money and defraud customers. Unfortunately, I do not have a choice and I have to stick with Comcast because it's the only cable company permitted by my apartment. If you have a choice, please go with it. It'll definitely be better than Comcast. t's painful that Comcast does not care because they have monopoly over the market. If there was a way to award negative stars, I would because that's Comcast deserves.
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3 comments
Guest

I'm with you! I ordered HD service and the 3rd party underpaid unprofessional contractor brought out some old smoke infested lame box!

I told the tech that is not what I ordered and all he said was that was what the invoice said. I had to drive to the local office to exchange later that week. After several attempts and bad equipment I got one that finally worked correctly. a couple years later now, I put up with all the fee changes and add-ons that they saw fit from time to time but today I finally had enough.

Took there *** in and canceled now will suffer and do with out. Just glad to see them gone and maybe for good!!

Guest

The product is ok and the installers are ok BUT most of the people on the phone, especially the ones out of the country are out and out liars. They will tell you anything and never get anything done.

Prices change, services change and if you speak to five people, you get five different answers or solutions. If I could charge for my time wasted on the phone, it would pay for the service for many, many months.

I will get rid of them ASAP. I think it's called, "jumping from the frying pan into the fire"

One unhappy customer

John N Mzy

Good example of why people should never sign something they don't agree with, ie., that you are satisfied with the tech, etc.

Also, you might seriously consider dropping cable and go to streaming via a Roku box. Saves alot of money and you don't pay for all the channels you never watch.

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Anonymous
map-marker Pekin, Illinois

Billing

Maggie Says: December 19th, 2013 at 11:26 am they are a pack of lairs…I am dealing with them now I have NEVER been turned into a collection agency until I got involved with this rip off company…First I shut down my service at old address I was told by User ID B.V. and Rep named RANI my bill from the old address was 13.31 which I paid on the spot…Well I moved here and it was a mess that moving thing they have is a joke ..first off they canceled the appointment to install a DVR and wiring (the system for some reason did they they could never figure out why)…REALLY…then I called cause I had nothing here and it was all suppose to be ready…YEAH RIGHT I moved in Nov 2,13 and canceled them Nov 11,13…I had a big mess and nothing here…and then I called after I got a bill and said hey wait I had nothing here from Nov 2,13 till I canceled you on Nov 11,13 thelady I talked to said she sees that and would turn the bill over to billing and would probably come out even…she stated she would call me back I said ok…well yesterday a collection agency called and said I owed COMCAST 71 dollars and change FROM THE OLD ADDRESS…ARE YOU KIDDING…I go on line and print out my old address bill dated 12/1/13 and it shows 0.00 amount due…today the agency called again this is total *** because it was such a mess up here and they could not collect on me her cause so many people know how bad it was including a friend that works for another company…they are trying to get me to pay for the old address…I hung up on the guy today and will continue to do so…they can shove that 71 and change up where the sun dont shine I am done with that pack of lying trash STAY AWAY FROM COMCAST THEY WILL RIP YOU IN ANY WAY THEY CAN EVEN IF THE HAVE TO LIE AND THEY DO THAT ON A NORMAL BASES…THEY ARE A GARBAGE COMPANY REVIEW ALL THE COMPLAINTS EVEN AT THE BBB THEY HAVE COMPLAINTS WHICH IS WHERE i AM GOIN NEXT….
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1 comment
Guest

going thru same thing at the moment, ready to contact an attorney!

Anonymous
map-marker Springfield, Florida

False ads and prices

This cable company say one thing on they tv and ones you get the service your bill is not for the special you suppose to have your go up a little high they keep tacting on different change on your bill change everymonth you try to tell them what you can pay oh no they don't want to here that and when you call they never wrong and supervisors take while to call you back and you still paying for service and service not on at all they don't work with you at all it his false ad and prices and people who have the same service pay different price why do people with same service pay different price don't get this cable company they not right at all they words don't mean nothing at all
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2 comments
Guest

two things:

1) punctuation!! use it!!

2) you are obviously black, so who cares.

Guest
reply icon Replying to comment of Guest-777092

Wow! I agree that i couldn't understand anything that they wrote either but what really irked me was your racism.

Really you need to see a psychologist and figure out where all that hate came from maybe your dad raped you and now your taking it out on others. So then deal with that, and don’t try and bring other people down just because your butt hurt and can spell.

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Cleta Wsq

Bait and switch , and price changing monthly !!

they promise you a price then charge you another and then every month change your bill !! each month My bill has been higher !!! and they gave me discounts they said for 6 months but removed them with out telling me after one !! Plus lied and the price of my bill and service at the time of hook up and till my 30 money time was up !! they do this all the time so please watch your bill !! this is why I left them one time before I should have never went back !! this time I will be going to the Better Business Bureau because I have the rep on record saying they did it to me !! Plus the paper work to show it ! AT&T is so much better i should have never left them !!!
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Destyn Qvh
map-marker Lowell, Massachusetts

When you cancel service.

Comcast and the other companies like it have a monopoly in the areas they work in. I don't see how this is right/legal. I canceled my service with Comcast and had an $80 credit on my account, even though I only paid $60 a month for my services! I now have to wait 30 days for them to process my credit and send me a check. So they make us over pay for a service and when we cancel they make us wait 30 days to issue us a credit. Great policy for Comcast. Bad Customer service and policy for the people they are gouging.
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1 comment
Josalyn Boh

Waited 30 days to receive credit is common for companies. Some have 60 or 90 days.

This is because they make millions of of all the combined credits/refunds. Yes, they make $ making us wait for our money!

Anonymous
map-marker Dallas, Texas

Terrible Customer Service

We are Canadians who have a residence in North Port Florida, we arrived Dec. 3rd 2013 , and used our Canadian cell phone to activate our Comcast TV, Internet and Phone services. The TV and Internet services were up and running quickly , but our phone was a different matter. It took 2 weeks to get our house phone to work, and about $250 in roaming charges on our cell phone to get the home phone operational. We are now getting many calls from fax machines , as Comcast assigned our number to someone else's fax number . We wasted not only the money but our time with a constant run around with customer service , we feel Comcast should credit us . We are very disappointed
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1 comment
Guest

THANK YOU. We have received calls from fax machines for literally 12 years now as they gave us the (still listed) fax number from a tool and die company. I wonder how many faxes have gone unanswered in that amount of time?

Shanyce Ytv
map-marker Afton, Minnesota

COMCAST IS A MONOPOLY WITH REPS THAT OUT RIGHT LIE.

Every time I call or change anything I get lied to by a Comcast rep. I encourage you to write the Mn Attorney General. They will work with you to find a solution. Comcast MUST reply to attorney generals letters so this is a way you can ACTUALLY get help. http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf This is the link to a very simple complaint form. Only when Comcast has to take ownership for their bad customer service will they ever change. If they get 1000 complaints and it begins to cost them money they will change. Please feel free to e mail directly : Sarah DeZell Director of Client Relations and Standards Comcast 10 River Park Plaza Saint Paul, MN 55107 Sarah_Dezell@***.comcast.com If you want to call: Secretary Sarah Mihalow Client Serv. Partner Talent Acquisition Comcast 10 River Park Plaza Saint Paul, MN 55107 651-493-**** – Work If you are reading this from another state just Google" Attorney General" followed by your state and look for the complaint form on the attorney generals site.
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Loss:
$300
Emilija Szb
map-marker Miami, Florida

Comcast is too big for their own good

Comcast Very long story as short as i can make it: 1. Wanted to upgrade from basic cable 2. Decided to order the devices to do so only because I was given 30 days trial with no obligation- little did I know that that 'no obligation' would come to *** me in the *** 3. A very arrogant technician walked into my home leaving garbage and debris in each place he worked setting up our new very large boxes and equipment 4. Day 24 of the 30 days I decided that the upgrade was not worth the money, as I was still constantly flicking through the channels saying " Nothing good is on", so I called and "cancelled" 5. During this "cancellation" I was told I had 10 days to return all of the equipment, which I did on day 7 6. Returning the equipment was not as horrible as I expected, after being warned from numerous friends that I would be there all day. I waited approximately 40 min, but felt bad for others in the store that looked like they had been camped out for days 7. I got my receipt from returning the equipment, and went home thinking that was the end...nope, DEAD WRONG 8. Bill #1: $318.34 bill arrived in the mail (mind you, I've never received a bill from them before, as I pay a flat rate to my condo association every month as it is included in our condo fees) 9. Called customer service to see why I revived a bill 10. Much waiting, transferring, repeating of personal information and the situation, finally the customer service rep stated that the services were never "cancelled". She sees in the notes where I had called to cancel and puts me on hold to find out why it was never "cancelled", well she can't figure it out so goes ahead and "cancels" it for me again and assures me I will not be receiving anymore bills. 11. Bill #2: $480.38 I'm laughing now, like a crazy person 12. The next day my cable has been disconnected 13. I do the customer-circus again, call, transfer two dozen times, repeat my name address phone number and the situation two dozen times and again talk to someone in billing who says my services have not been "cancelled" 14. I'm in the twilight zone at this point, literally beg to speak to a supervisor and of course I cannot until I am transferred , and out of fear that I will be hung up on and will have to repeat my address one more time, I try my absolute hardest not blow my temper. So I try again to explain the situation, and the rep gives me a confirmation number stating that he had brought my balance to zero and that my cable would be turned on- and it did- until the next day when it was disconnected again. 15. After another customer-circus and crying on the phone, yes I was in tears out of pure frustration, I was told that the confirmation number I was given was only a prorated amount and "this time" it should be fixed to zero and the cable would come back on in 24 hours, we shall see... Comcast has grown too big for their own good. With massive wait lines in their service centers and exorbitant hold times on the phone, only to transfer you numerous times and repeat your personal information every time only to talk to someone who assures you they are taking care of your issue, and find out later that it has not; repeat this cycle 3 more times for a total of 4 1/2 hours of holding, repeating my name, address and phone number more than anyone can count, it's no wonder why Comcast has terrible customer service ratings. I wish I could do something more than just write a review, I wish I could ask the CEO if he would be ok with his family and friends having to go through all this ridiculousness just for *** cable.
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1 comment
Guest

time to call the fcc... AT&T gets turned in everytime they do this to me.

None of the others are better.

we have dsl at our condo and after 6 mos they still haven't connected my phone and they've changed the "password" because no one can ever connect..hate them all but the kids well.. i do it for them:(

Anonymous
map-marker Bensalem, Pennsylvania

What Starts with misrepresentation ends with poor management decision making? COMCAST

Here we are, the final week of NFL regular season & comcast decided to " upgrade " the service Saturday prime time. Took TV, Internet & phone offline with no warning then couldn't get service back until late Sunday. Service upgrade results in pixelation, intermittent service ( picture for 1-2 min then nothing for 10-50+min) the calls ( on my cell because the land line was off line) to customer service resulted in apologies & the excuse of an on going "outage" & a$20 credit (insulting to say the least), I'll be going to verizon next month. It started on a snowy day last year when the rep knocked, we spoke & I was quoted a rate of $186/month total, also informed that the service was "updated & modernized " ( I had left due to poor & interrupted service) I took the bait, the bill NEVER reflected the quoted price. It's been over $200 every cycle, I called the rep who stated it would be corrected, no change in billing, I wrote to management was called by mr perez's superior who assured me HE WOULD LOOK INTO THE ISSUE & GET BACK TO ME, that was in May. Fortunately my commitment to Comcast expires this January, I honor my commitments, something Comcast should try. As far as modernized & updated is concerned, remember the signal is still being delivered by the same old original transmission lines which in this neighborhood Averages 40+ years, Comcast took over Lower Bucks Cable & are still using the same wiring for local distribution
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Anonymous
map-marker Miami, Florida

TECH CALLS AT 5:00PM TELLS ME HE IS ON HIS WAY

AT 7:00 TECH HAS NOT ARRIVED OR CALLED THIS IS hOLLYWOOD TO hOLLYWOOD ? i CALL HIS CELL NO ANSWER, i LEFT A MESSAGE i CALL NUMEROUS COMCAST NUMBERS PUT ON HOLD, HUNG UP ON , OR THIS IS NOT THE RIGHT DEPT. BUT NO ONE CAN LOCATE THE TECH nEXT DAY COMCAST REP CALLS TO RESCHED MY NEW SERVICE, I ASKED WHAT HAPPENED TO THE TECH, TECH NOTES SAY HE WAS AT MY DOOR AND CALLED ME NOT TRUE !! I WAS THERE WAITING AND HE DID NOT CALL ME OR RETURN MY CALL COMCAST REP REFUSED TO ADMIT THE FAULT OF TECH NOT EVEN AN APOLOGY FOR WAITING NEXT INSTALL 5 DAYS AHEAD ON A SUNDAY NO THANKS I SAID WHO WANTS TO LOSE A SUNDAY WAITING FOR A TECH THAT MAY OR MAY NOT SHOW UP
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1 comment
Guest

IMO, usually the techs, unless they think they can get some money on the down low for an illegal hook up of some kind, they don't care what they do.

Rigo Ilq
map-marker Palm Beach Gardens, Florida

The monthly bill went up from an average $150 to $190 after 1 year

It took 3H on the phone with 3 different people, going to the local Comcast office and 3 different people on Comcast chat to hear every time that the service has been restored at the original price, but when checking my service every time something was removed from the original service! Calling back about it to restore it I found out that the price was about the same eg $190!including taxes! I am a Comcast customer for over 10 years, using them for internet, TV and phone services, I never paid over $150 per month, and because I moved to a new location (HOA including basic Comcast services + HBO), Comcast is telling me that the price was a promotional price for 1 year only, but there is nothing that I signed or document like billing showing that fact!
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Loss:
$500
1 comment
Guest

My situation is similar. First time Comcast customer for about 1.5 yrs now...

and they are THE ABSOLUTE WORST business of any kind I have ever had the displeasure of dealing with. I am a building/remodeling contractor for almost 30 years now, and "my" customer's satisfaction is my priority, so I know customer relations.

Anyhow, Comcast screwed our service up from day 1. Install, which wasn't necessary anyhow as our home is pre-wired RG6 and only 6 yrs old, took 2 weeks to initiate! We were quoted 74.99 1st 6 months, then 94.99 thereafter...

NO CONTRACT! Our first bill was over 240.00... for nothing! Took 3 months to straighten that out.

I returned the rented junk cable modem after buying a used one for 20.00 on Ebay. My latest bill: 192.00 for absolutely NOTHING other than basic channels, one *** HD STB (no clock?), two what were FREE small DTV boxes for the spare bedrooms, AND, the jerks added the 7.00/month rental on a cable modem again... after being returned for over a year! How screwed up can one company get?

I had Brighthouse for years and not one problem with billing, service, and not one charge for installation or service if required. I paid 119.00 for an HD DVR, VoIP Phone service, and Roadrunner Turbo.

Comcast just plain out-n-out sucks, and I am perusing filing an official complaint with Florida's Attorney General, Pam Bondi! http://myfloridalegal.com/consumer

Anonymous
map-marker Plainfield, New Jersey

Worse service!!!!!!

I moved in in May. Comcast is the only service in my area. I was with Direct tv for 7 year never had problem like Comcast has given me!!!! Since May there's been a TV if not both with something going wrong. From no DVR to no channels to now our internet kicking you off every other hour and so much more. Then when you call they put you on hold for ever. I pay close to $200 a month and this is the service I'm stuck with. I even had a employee argue with me over them being the best!!! Comcast is a joke and they don't care about there customers or the service as long as they get paid!!!
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Breianna Yfq

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Verified Reviewer

COMCAST ADVERTISING ARE A BAIT AND SWITCH- SCAMMERS AND ILLEGAL

Ok, so I am a current comcast customer. Today when I loggin it and check for the available deals for existing customer it claim it had the digital preferred at $54 and economy plus internet at $19. When I called the rep told me if I did it by phone it was like $89 because that was only an "online exclusive deal". so, I did it online and before finish completing my transaction a rep pop on their chat and told me they couldnt process it because I could not get the 2 services. Mind you, there was NOTHING on their details and restrictions page that stated services could not be combine so they should honor it; he gave some *** excuse which I never heard of he said that if it was allow it would state it in the disclaimer- I thought disclaimer are made for things that are not allowed. I am sooo furious because that is totally ILLEGAL that is called "BAIT and SWITCH" advertising bc he said I could get the 2 services at a much higher rate he even said he would ok the TV service at 44 but the internet at $59.99 WTH!!! I file a complaint with BBB and also they company I do not know if much will be done about it but I hope so bc if this is the way they ROBBED their existing customer I no longer wish to continue with their companyl. I feel so impotent that I am sure they do this tooo everyone and its not fair nothing has been done- there should be a class action lawsuit if so please let me know where do I sign my name bc I wish to see this company get what they deserve for ripping people off..
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Anonymous
map-marker Bellevue, Washington

Arrogant, Customer hating company - Customer for 7 years forced to move out

I have been a Comcast customer for 7 years at my apartment - had their "Cable+Internet+Phone" bundle. Was happy with their service & quality till I moved into another house. That's when the nightmare started. First, they couldn't figure out if they could provide service at my new address, event though it is a thriving 25 year old community. Then it took 5 calls and 3 weeks for someone to come over and set the service up. By then we had already decided to move to another Cable and Phone service, so we asked them to just set up the internet. That happened, but they charged me $ 149 for all three services at my old apartment, saying I had not got it cancelled. Worse, the next bill had charges for all three at my new address again! I called them up to fix the bill, but the customer service rep on the phone kept trying to convince me that they had the best package and service. He just wouldn't listen to my request to just disconnect the Cable and Phone. I requested to speak to his supervisor and went all sleazy salesman on me. Didn't get to speak to his supervisor. Called again after some time and this time the customer rep mentioned that they had an introductory offer of $ 50 something per month for internet. When I asked if I could have that, she said no, it was only for new customers, and tried to sell me the bundle again. Next thing I know, I have another bill, for $ 258, for all three services. I went to the customer service center and returned the set top box, but when I brought up the issue of the bill for three services, the lady said there was no record of my having requested a discontinuation, so I would have to pay the bill. Asked to speak to the supervisor. She said he was in a meeting and gave me his business card. Called, but to no surprise, went to voice mail. Have not heard back. My feeling is that Comcast used to be a good company, but they have become too big for their own good. Have become extremely arrogant and have started taking their customers for granted. There should be some kind of legislation to break them up into smaller, more customer friendly companies!
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Loss:
$400
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