Comcast
Reviews and Complaints
corporate.comcast.com
Anonymous
Naples, Florida
NO REGARD FOR CUSTOMER!
I'm a 63 year old business owner, and have delt with many vendors over the years, but I have never been subjected to such horrific customer service as Comcast. I have a lot of patience, but I felt compelled to vent somewhere. Number one rule in business: "Do what you say you are going to do, when you say you are going do it." We customers keep you in business, but I guess when you have a monopoly you just don't care. Comcast is one of those companies so focused on profit, you need to call a "call center" in another country. We could use jobs here in America.
Shirlee Djf
Royal Oak, Michigan
Billed for returned equipment
On 8/15/13, I spoke with Comcast agent "Belinda" to have my cable shut off 8/20/13. She advised that a refund of approximately $40 would be sent to my forwarding address. Before leaving Illinois, I received incorrect information from Comcast agent "Robert" advising that instead of returning my Comcast equipment to an Illinois office, that I could use the equipment in Michigan. This was obviously wrong and I learned of this during the hook up of my Michigan cable. On 8/27/13, I returned the Illinois equipment to my local Comcast Michigan office and I received a receipt with the serial numbers of the equipment returned. They said they would mail it to an Illinois facility. On 9/9/13, I spoke with Comcast agent "Summer" who advised my refund was forthcoming. On 10/28/13, I spoke with Comcast agent "Connie" who advised that my refund is being held until return of equipment. As stated above, said equipment was returned. On 10/28/13, I went back to the Michigan Comcast office and spoke in person with "Nicole". While there, I put her on my phone with an Illinois Comcast agent that I had on the phone, "Robert" (last name possibly "Mates"). She faxed a copy the receipt for return of equipment to him at fax #847-391-****. She also emailed him. I was assured that this nightmare was finally solved, and that a credit of $40.45 would be sent to my Michigan address. Today I spoke with Comcast agent "Maria" who advised that Comcast's records still show that the equipment is not returned and an equipment bill will go to collections. Are you kidding me? How incompetent is Comcast and it's customer service? They have ave caused me to incur substantial cell phone overages for all of the wait times associated with the calls. There were SEVERAL other calls in addition to the ones above that were either disconnected or connected to an agent who said they were in call center in another state and thus unable to help me. I have also had to take time off of work to get to the Comcast office. This is the second time I have moved and dealt with a nightmare experience from Comcast. The move before I tried to do a direct transfer from old to new address, for a specific date two weeks from the call. The next day it was shut off at my old place though the move was in two weeks. Then of course when I did move, hook up at the new place was completely messed up. I HATE Comcast.
Anonymous
Youngsville, Louisiana
Their installers are the worse and very irresponsible
First they make me loose 1 day of work to come to my house to tell me that they did not have the equipment to install, of course after jelling" they showed up at 10 pm to install the equipment that yes they did have. I asked for alarm system, they showed up on Sunday 10/13/13 at 8:00 am to tell me that they were not trained to do that kind of job, which it was "swap" the key pad. So they cancelled the installation. Third, I signed my mom for installing the service in her house in west palm beach, they run the cable across her garage driveway, anybody can trip over, anytime, and still is there since Saturday, they said they were coming Monday to fixed and today is tuesday, still nobody has showed up 4:30 pm.
1 comment
Bekki Dcr
WORST BUSINESS INTERNET AND TELEPHONE SERVICE
MOST UNEDUCATED CUSTOMER SERVICE REPS I HAVE EVER ENCOUNTERED. MY BUSINESS LINES WERE DISSCONNECTED BECAUSE I WAS PORTING THE NUMBERS TO A NEW CARRIER. NO ONE COULD TELL ME HOW THIS MISTAKE OCCURED. AS A RESULT MY CUSTOMERS ARE UNABLE TO CALL ME. VERY FRUSTRATING. THEIR INTERNET AND CABLE SERVICE GOES IN AND OUT ALL THE TIME. THIS HAS TRULY BEEN A NIGHTMARE. THE EMPLOYEES OF THIS COMPANY CLEARLY DO NOT KNOW HOW TO HANDLE BASIC PROBLEMS. I SPENT 2 DAYS TRYING TO GET THIS RESOLVED AND HERE WE ARE ON DAY 3 AND STILL NO RESULTS. PLEASE STAY AWAY FROM THIS COMPANY. THEY HAVE POOR SERVICES AND INCOMPETENT EMPLOYEES.
Loss:
$1000
Michaelyn Auv
Newark, Delaware
Fraudulent sales pratices
Comcast sales reps often create fake sales accounts to make commissions many consumers have items on their credit reports because of this practice and many existing subject to greedy sales reps and management who want commissions and praise for great sales ,who will add services to account without authorization.Comcast employees make commission on almost all products they sell and Management is always willing to turn a blind eye and deaf ear to any knowledge to the unethical practices that have become the norm at Comcast. Most people are unaware that by giving their address and phone number makes them easy pickings for Comcast employees
Kiyanna Mkj
Comcast reps lie to customers
2010 Three reps said "We no longer charge for cable box's" & "Our customers can have as many cable box's they need at no extra cost". I confirmed this again 7-2013 in the local office. 8-2013 I was billed 9.95 per box! I called the company 3 times (in one day) before I got someone who could address this issue. Comcast has the worst customer service dept on this planet. The digital cable signal is weak and freezes. The internet connection crashes daily if not hourly. The phone service is a joke, can't use it for all the buzzing and static. The company has sent tech after tech and changed everything except the connection on the pole and no improvement. I would go to another company but there is no one else in my area. Our motto "Anybody but Comcast".
Loss:
$135
3 comments
Anonymous
Tangent, Oregon
Disconnecting Service
To begin, Comcast is the only cable provider in The Villages, Florida (cable. There is satellite service.) I called at the end of November to have all of my services discontinued December 13. The girl told me that they do not schedule disconnects that far out because they have to have someone come by and pick up the DVR, remote, etc. But she assured me that she "would make a note" in their system to ensure that I was not charged. I explained to her that this was a move and I was not interested in any further sales pitch. A box was sent to my home to send back equipment via UPS. It was too small, so I called and reminded them I was discontinuing service and they send me a bigger box. I packed up everything and UPS picked it up - December 13. Today, January 2nd, I receive a bill for the full amount, my service is still on and they have no record of receiving my equipment. I have been on the phone with these idiots for 4 hours. They give you the option to get a call back rather than hold. I have done that 3 times and each time they disconnect me. I have been required to call several different numbers - 866-263-****, 800-266-**** (both which transfer you to India). If you attempt to call the office in your area, they transfer you to India. I have tried chatting with India while on hold with India and, Yameesh provides me with scripted responses. Finally after 15 minutes on hold, Rocky (which I am sure is Rahki) at 800-934-**** gets on the line and still doesn't understand. So, I am back on hold. Idiots.
Anonymous
Chicago, Illinois
Horrible supervisor
My DVR would not work, so I called tech support to send a signal to hopefully get my movies I had saved on the DVR. When it did not work, I asked tech support how long the DVR's last. He did not know, so I asked to speak with a supervisor. I asked Paul the supervisor on Sunday Jan 26, 2014 at 8:25 pm central time (I hope conversation was TAPED) and when I asked Paul how long the DVR's last....his comment was "Do I know when a person is going to die?" REALLY???? you would compare a human to an electronic device?????????? What an ***.....I have never had such disrespect from a supervisor!!!!!!!!!!!!! He should be fired!!!
3 comments
Anonymous
Richmond, Virginia
We all know Comcast customer service is bad, but...
Contacted Comcast to add a land line to my existing internet service. The tech arrived an hour early and talked me out of it!! Stating I would have to remove my current home security system and have the service replaced my XFinity Home Protection. Reasoning that if I lost power the Comcast system would not function as intended with my current system. Why would they offer an incompatible phone service? and... I wonder why he was an hour early? It amazes me this company is still in business, I never seen worse practices. It appears not only are they uninterested in keeping current customers, but they don't "really" want new ones either. Not really a complaint but very odd indeed. I guess another provider in the area would be better anyway.
1 comment
Anonymous
Hyattsville, Maryland
Pinch me, this poor service cannot be real!
I had the worst Customer Service experience of my life on Saturday. I can't believe how unconcerned Comcast is with righting their failures. I have never had good working service since I was installed with my X1 box. If I knew the X1 box was so fickle I would have never switched from my old DVR box. I have had 3 techs come out to my home including my install and spent countless hours on the phone. My last experience just takes the cake though. Saturday, I was scheduled for a 10 am to 12 pm appnt. Comcast gave me three pre-calls in 5 minutes prior to my appnt. I missed the calls but called right back within a minute of my pre-calls and waited 20 mins to speak to a rep. I confirmed I was home and right after received another automated pre-call right after I spoke to the rep and again confirmed my appnt. By 12:30 I called back asking where my tech was. I spoke to a rep who told me the tech missed my appnt and I would now have to wait from 1-4pm. I asked her why I had to wait almost 5 more hrs for an appnt and why she couldn't just call the tech and see why he missed the appnt and if he can come to my house after his next job. The woman told me that Comcast could not speak to people in their own company to see where their techs are. I asked to speak to a supervisor. The supervisr got on the phone and was also no help. However, he guaranteed me that a tech would be out between 1-4 and my service would wrk. Well...... Around 5:00 I called back and was told not only did I not have an appnt scheduled that it was my fault because I missed my appnt. Supposedly, they said the tech came out and I wasn't home at 12:-3 PM. Mind you, the previous rep and supervisor didn't tell me this information. The tech said I had a brown door. I have a grey and a green door. Not sure where the tech was but he was obviously not at my home. I tried to explain this to the supervisor and he went on to tell me in an indignant voice who noted my account as if to say that person doesn't lie and I was lying. Then, the supervisor told me my appnt was just a ticket where someone would call me and reschedule my appnt. Then he said someone called me at 12:03 pm and left me a message. I didn't get a call at 12:03 pm from anyone nor did I miss any calls. So to make a long story even longer, I spoke to 4 people who all lied to me! And all of them tried to make it seem like I did something wrong. I asked the supervisor for another missed appnt credit for wasting 4 more hrs of my day waiting for a tech. He said technically, this was a go back so I can't get a credit. I said first of all, this isn't a go back because no one went the first time. and secondly, I was guaranteed an appnt and that's the only reason I sat at my house waiting for 4 hrs. The supervisor did absolutely nothing for me. So, I am going to go another work with poor internet, cable and phone. btw, my Comcast phone cut off while I was talking to him. The supervisor did thankfully call me back. Also, it took my almost 30 mins to load this page because my internet is almost unusable! So frustrated!!!!!!
1 comment
Anonymous
Palm City, Florida
Comcast overcharged me, failed to show up and generally blew me off
I signed up for comcast when I moved into my new home last year. When we signed up I specifically asked not to be put on a special program that would double my bill eventually, I was told that it would not be a problem. After a year of paying regular bills, I received a call that my bill was late, it wasn't, it had apparently almost doubled and I had paid the usual amount. After over an hour and a half on the phone explaining the problem to about 3 different people, I asked to speak with a manager and was told that they were not available and that one would return my call within 2 days. I never received a call. And I forgot about it until my next bill came. I called again, and again, after over and hour and a half explaining my situation to 3 different people in 3 departments, I again asked for a manager. Still no one available. I told them to cancel my service entirely. I was then transferred to another department where I was finally offered credit for the extra charges and a new plan. I also said that my internet was slow and sketchy and one of our cable boxes was not working properly. I was told that a tech would come out at no charge and upgrade my internet for a small up-charge each month and fix any issues with the boxes. I set up an appointment for the following week 10/9/13, after that call I realized that my premium channels were not working. The next day the woman who had helped me at comcast (who was the only helpful person there) called to say that she could offer an additional credit but that the manager would not need to call since she had authorized the credits. I explained that my premium channels were not working and she said that she may have put in the wrong plan, but she was afraid that if she changed it, it may cancel my appointment and or credits. I agreed to go without the channels for the next week and wait for my appointment. On the day of my appointment comcast was to be at my home between 5 and 7, no one showed up and I received a call at 6:59 that they would be here by 7:45. At 8:15 still no tech, I called them and was told they apologize but the tech was still delayed, no explanation as to why the tech or someone could not call me as I am sitting here waiting and I had dinner plans. When I called I was offered another appointment for the following week, which would mean another week with no channels. I told them I would wait until they could get another tech here tonight, which is what they offered. It is now 8:40 and still no tech. Needless to say, comcast does not live up to its promises or guarantees and the customer service is seriously lacking apparently the fictitious managers are never available and I you have to threaten to cancel your service to get results. You have created one seriously unhappy customer, and my friends who I had to cancel with tonight all said the same thing, they had gotten away from comcast for largely the same reasons.
fhensley H
Riverton, Utah
Comcast Triple Play Special Offer Scam
I ordered the Comcast Triple Play Option for my 79 Year old motherwho just moved in to a new HUD subsidized low income elderly apartement. Deal was supposed to be for $99 per month for 2 years contract. Had to also pay $7 per month for a modem for the Internet Service. Total per month was supposed to be $106. I agreed to pay $34 per month for installation for a first months bill of $140. Subsequent months would be $106. The deal included free HBO for six months and free DVR Service for six months. Special online ordering offer was for a $200 Visa Cash Card. I printed out the Order confirmation that verified all of this information. One week after Comast installed the Cable Box, Phone, and Internet Modem, they sent my Mother a bill for $254 dollars rather than the $140 on the order confirmation. When we called Cust Service guy ("Dave") said they do not give away 6 month free HBO or DVR Service (really? check their website: "Triple Play Option"). They also had to charge an activation fee of $29.99 for the Phone and another Installation fee of $50 on top of what was on the order confirmation. When I said that I had the order confirmation printed out as Comcast suggested I should do when I placed horder, he said they do not send order confirmations from the order website or by mail....even though I was looking at one in my hand! I told him that they could come pick up the equipment and cancel the order. He then proceeded to work on the problem which apparently meant he would put me on hold for thirty minutes several times while he "checked with his supervisor". Each time he came back and offered to credit Mom's account for one extra charge at a time: first the second "installation charge". then when I would not agree with just that credit, he offered to credit her for three months HBO, then 3 months of HBO twice, then credit for the "free"6 -month DVR Service. Finally I got him to agree to eliminate all the extra charges.....took about two hours. Then I asked him to confirm the monthly bill amount and it had jumped from $99 plus $7 to $148 per month and he said he could not find any "Triple Option Plan" in the Comcast sytem. So I again told him to come get the equipment and cancel the order since they refused to honor their own offer and order confrimation. So he then went away for another 15 minutes (put me on hold) and came back and said they would honor the $106 per month. So then I thanked him and aksed him if they would rebill for the correct amount and he said, "No, you have to pay the full $254 since you already have that bill. Then he would see that she got credited for all those extra charges. I said I would do that if he confirmed in writing everything he agreed to credit and he said he could not do that. I would have to take his word on it but I could trust him because he had been workjing there for years and knew all the tricks. Except he doesn't apparently know what Comcast offers new customers for signing up i.e. Triple Play Option. Then he added if Mom did not pay the $254 on the original incorrect bill, she would forfeit the promised $200 Visa Cash Card. Once again, I told him that I wanted the account cancelled and I wanted to speak to a supervisor and he said supervisors don't take customer calls but he would talk to his supervisor and call me back to tell me how they were going to make everything right and honor the order confirmation.....without putting anything in writing which would get him fired. That was three days ago and no one has ever called us back. I've since read many customer complaints that Comcast has been using this same "bait and switch" scam for at least two years, they are under investigation in 21 states, have been successfully sued in small claims court where they apparently fold and settle before any actual court procedures. I have been advised that this is apparently part of Comcast's business plan, to cheat and lie and count on older people who don't undertand scam artists and cheating to knuckle under and pay all the extra fees. Well, they've messed with the wrong 79 year old lady this time! I'll see that company investigated and see someone fired before I'm done with them! This company has no shame and no integrity. The only thing I don't know is how far up it goes. But I will find out if I have to write a thousand letters to local and state government, and every officer and member of their board of directors. As well as the millions of copies of this complaint as I can send out over the web! engineer4725@***.com Details: May 29, 2012 "Dave" at Comcast Customer Support Order Number 849790****590761 dated may 9, 2012. Installation May 22, 2012
7 comments
Adilee Ulp
Pay your bills
Pay your bills on time or get less equipment and every company does promotions. Promotions=NOT FULL PRICE DUH and if you have bad credit you should pay a deposit. If you go apply for credit and you have a bad history of credit you high risk and equipment isn't cheap. Dont be dumb. Pay your bills and everything will be ok. Most of the time its not your bundle that is costing you so much just your additional equipment or upgraded services and realistically if you dont like the way it is there are other companies. Nobody likes paying bills but that's part of being a adult everything costs money and nothing good is cheap.
2 comments
Anonymous
Stone Mountain, Georgia
14 months of incorrect billings and bad internet conntections with Comcast
As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour (yes an hour) and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in India or wherever, who could only make apologies. Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration after you have spent hours trying to get some kind of resolution. You may finally be able to talk with someone who actually is working in the US, who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real account charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. This giant company strives to make money from their customers by extortion and bad business practices.
Loss:
$500
Anonymous
Mill Valley, California
LIED TO ME ABOUT SERVICE THEN WOULDN'T LET ME CANCEL MY CONTRACT!
I OWN A COMPUTER CONSULTING COMPANY AND GIVE SAN RAFAEL BUSINESS COMCAST CLOST TO 100 CLIENTS A YEAR. THEY ARE A TERRIBLE COMPANY TO DEAL WITH, BUT THEIR SPEEDS AND PRICING CAN'T BE TOUCHED - I DO ALL THIS FOR FREE.
BUT AFTER BEING LIED TO AGAIN AND AGAIN I MUST SPEAK UP. READ YOUR CONTRACTS AND DO NOT TRUST A WORD THEY SAY! THADDEUS LEE ESPECIALLY AT THE SAN RAFAEL, CA OFFICE AND MAUREEN MINO (NATIONAL) NOT ONLY LIED TO ME (ALL RECORDED).
THEY ILLEGALLY WON'T LET YOU CANCEL, THEY LIE, THEY CHANGE THE RULES OF THEIR CONTRACTS ONCE SIGNED - JUST THE WORST COMPANY EVER!
2 comments
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Same thing happened to us here in Merrimack, NH last week. We are so screwed here in Merrimack, NH.
because we have no real competition. Comcast service goes out at least 3 to 4 times a day at my home.We had a tech out last week who told me the trouble was out in the facilities on the pole.
He said he would turn the trouble over to his manager who was supposed to call me back within 24 hours. 8 days later and still no calls from anyone at Comcast.