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Comcast--NOT Outstanding Service!

Comcast Cable--Gotta love it! It's been out for almost 45 minutes now in our little 3rd world country of Pacifica, CA. Took over 30 minutes holding on the phone before our "local rep" in Guadalajara, Mexico was notified that there is a city-wide outage and the local techs are working on it. But the techs. don't know where, why, how to fix it yet, or how widespread it is. Remember "Ref. Code S0a00" displayed on your TV means "it's done broke again" and don't bother calling us. Would you believe while holding, the Mex. rep. tried to sell me on the outstanding service of Comcast Triple Play? Cable (doesn't work now), Phone (not if cable is down like now--I can't phone in my complaint), and Internet (also not working if cable is down so I can't even do a "live chat" to voice a complaint). What outstanding service? And then I was asked how his service was (yet he was polite) and would I mind taking a survey on how well Comcast was doing??? A nightmare even though I am still awake. Sweet dreams, everyone in Pacifica. And the good news...it might take until 6 AM or even longer to fix this outstanding service model of Comcast Cable in Pacifica. Now almost 1 hour out and counting. .
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Review
#224312 Review #224312 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast installed without landord permission

Comcast without permission drill holes in the building and ran ugly wires anywhere they wanted. They do what ever they want. Wires are now running from one part of the building to the other. They did not even think about what would look good or how to hide the wires. They could have entered the garage and hooked the wires up easily but instead ran them at eye level down the building. They did this without authorization. The wires look ugly and really make the building look like ***, just a slambang and out on the install with out any thought.
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Review
#223443 Review #223443 is a subjective opinion of poster.

COMCAST CABLE SCAM - 4ever rental fee

I just want to share my observation to all you Comcast cable USERS..about this $5.00 rental fee they charge for the *** machine MADE in China, that COMCAST will provide you if you subscribe to their cable service. It is $5/monthly and $60/year and if you are subscribing for 5 years how much that rental will be...when that piece of *** just cost under $50 when I asked a friend that works with this scammer COMCAST. Go and check and compare your monthly bills Think about this fellow consumers....should you stay with this Comcast scamming company and be fleeced forever or switch to another network???
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Review
#221727 Review #221727 is a subjective opinion of poster.

Comcast has poor service

This is just one complaint I have about this poorly managed company. I have several televisions in my home. I only had a digital cable box on one and I called Comcast to install another. I also have several premium packages like HBO, etc. They said they'd send someone out the following week between 8am and 11am so I took off work. No one came. I called comcast and they said the guy came by but I wasn't home. I have 2 dogs when someone comes I know. I kept calling and I was given the run around and lied to. They are supposed to credit you $20 if they miss an appointment. I didn't get that right away either. I had to call 5 times and go through a long line of incompitent employees. Need I remind you this was all to upgrade my service and pay them more money. I've had nothing but problems with this coming.
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Review
#221384 Review #221384 is a subjective opinion of poster.

Comcast review in Chicago, Illinois: Will not repair their equipment

Comcast review - Will not repair their equipment
Comcast review - Will not repair their equipment
Comcast review - Will not repair their equipment
I have not been a Comcast customer for several years, however, some of my neighbors are. There is a Comcast cable box attached to the side of my townhouse. On Tuesday, 2/1/11, strong winds blew the lid off the box and the lid is dangling from the cable box with a cable wire holding it up, posing a danger to anyone passing by. It is also banging loudly against the side of the building. I have pictures. On Saturday, 2/5/11, a Comcast technician was in the area. I asked him if he could put the lid back on and he just got in his truck and drove off. On Monday, 2/7/11, I called Comcast, explained the problem and requested they send someone out ASAP because of the possible danger. I was told a tech would be out on Wednesday. Late Wednesday afternoon I called Comcast to get a status of the technician. I was told a technician would not be out until 2/16/11. I asked to speak to a manager. After waiting on the phone for more than 20 minutes, I was told a manager would call me back. Today is Thursday, 2/10/11m 6:40 p.m. I have not received a call back. This is a dangerous situation and someone from Comcast needs to take responsibility for their equipment asap.
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1 comment
Anonymous
#1051948

After all of that aggravation with Comcast and their "customer service" and their "professionals" WHY do you STILL HAVE A COMCAST BOX ON YOUR HOME?? You don't have their *** service (thankfully) and I'm guessing they aren't paying you anything for allowing them the use of your townhouse for their equipment?? Believe me, if Comcast could come up with a fee for it, they would be charging YOU for that box...

So WHY is that box still on your townhouse again???

JF

Shirley, MA

Review
#220950 Review #220950 is a subjective opinion of poster.

Was looking to switch to Comcast

I called looked to switch from Dish and briefly spoke to a representative. After less than two minutes on the phones she asked me to hold. While I was on hold for more than ten minutes without her at least telling my why I was on hold. I got nothing but the hold music for over ten minutes. Before I talked to anyone I got a automated message as me to answer a survey about the service. I said yes as I always do to surveys because I am easy to please and I always leave good feedback. A few hours after my call I got the call from the survey and gave my first bad review leaving all ones thinking someone would call back and so that there is some form of customer service there or that Comcast at least values customer feedback. But I got nothing that was the end of it, the only thing I got out of my experience with Comcast was they don't value potential customer which makes me believe they think even less of there current ones.
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Review
#220586 Review #220586 is a subjective opinion of poster.

Comcast Does Not Honor Contracts

Comcast Will Not Honor Their Orignal Sales Contract at a Fixed Rate And Try to Add on Aditional Charges, When Asked About This They Their Agents First Swore Up & Down That It Was Just the Taxes & When I showed Them Specifically Where the Error Was in My Bill & In My Monthly Pricing Plan Then They Put Me On Hold Only to Come Bac with the Idea That it Was Then That They Raised the Price of My Modem And That Was Not Covered Under My Monthly Charges, But My Sales Agreement Says Otherwise And Does Cover & Include Inrternest, So That Just Doesn't Hold Up. Service Has Been Lousey, No One Ever Answers the Phone or Gets You to the Proper Departments. They No Longer Reply to My E-Mails, I Have Had 2 Cable Boxes Stop Working On Me in the 4 Months That I Have Only Just Had the Service, Their Personal Sales Representive in My Neighborhood Is Absolutely Worthless, Does Nothing for Me That He Promised, Nor Does He Even Answer or Respond to My Calls Half the Time, and When He Does, He Just Tells Me I'll Have to Call Comcast About That. Absolutely Worthless & the Bundles Are Nothing More Than ... Lies & Complete Scams !!!
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Review
#220360 Review #220360 is a subjective opinion of poster.
Loss
$95

Comcast review in Jonesboro, Georgia: Promised new package included a program with equal cable speed

Comcast agent promised that a reduced cost plan included one premium channel. This month's bill reflected a separate charge for the channel. Thus increasing the cost of the package. Because the employee has since left the company...the supervisor is unwilling to provide the channel at no cost without regard to the employee's notes left on the account. The supervisor was unwilling to provide an immediate upper level supervisor's name to address a complaint to. Comcast has gotten too big for it's own good. I am looking for another cable provider in my area (Jonesboro, GA) who can provide me with speedy cable Internet, and phone service for my home business as well as some NFL channels for my sports fan husband. Comcast continues to make AT& T look ever so good. Comcast misapplied a payment and it took them two months to find it and apply it appropriately. In the mean time my cable services were interrupted more than 4 times and late charges were applied.
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Review
#220355 Review #220355 is a subjective opinion of poster.
Service
Comcast Internet Service
I have the Comcast Xfinity bundle that includes cable, internet, and home phone service. If I were able to accurately describe how bad the service has been, and continues to be, you would shake your head and wonder why I bother to keep their service. Indeed, I...
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14 comments
Anonymous
#619832

Let me see if I can help anyone. I don't know how well this will work with those of you that have the bundle with Comcast but Here is what I did.

I only have internet and I have sat tv with another company. The cables for the 2 are on separate lines. I told them when I set up at my new house that I want the cable for the internet to come straight into my house and to my modem without any cuts or splitters. dont let them use *** existing cable.

make them set new cable. you are paying alot of money for there bs monopoly service so they should hook you up with new equipment. Every time the wire is cut it slows the connection down so you must eliminate those where possible. If you do have to use a splitter, get an expensive one.

Next, get an actual line technician out there to tweak the frequency at the pole. most people they send out are idiots so make sure you get a line tech that knows what he is doing. Whatch them set it up. Dont let them *** with a half *** job.

Make them earn there money. Hope that helps!

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#220008 Review #220008 is a subjective opinion of poster.
Comcast / Xfinity: ENOUGH WITH THE TALYOR SWIFT COMMERCIAL- STOP IT ALREADY, I AM OFFENDED !!! I pay far too much for my family to have cable; why do I have to be insulted even more with this Country want- to- be ? You force feed the masses drivel, with all these bad...
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5 comments
Anni
#344519

the cable company just gives you the stations. the stations themselves are responcible for what airs.

(think of it as a supermarket- thes upermarket gives ou the food, but the individual companies are responsible for the ingredient is their products.)

a station will not take an ad off unless that ad violates regulations for ads in your country. (taylor swift endorsing a product would NOT count.) as they are paid to put those commercials on.

(and also paid for frequency and timeslot)

as for shows, they are taken off air when they get low-no ratings. Don't watch them and they have more of a chance of going away, but if lots of people like them- majority vote there.

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Review
#219727 Review #219727 is a subjective opinion of poster.