Latest review first
Comcast in Boston, Massachusetts - Terrible customer service
signed up for a promotion they were having for 2yrs, great promo to get us from Verizon but then they change it after a year and came up with the excuse that they keyed in the wrong promo...already spent endless hours of trying to find someone to fix it and to no avail... now trying to find someone at corporate to see if they know how to fix it...8 people later and still no answers...nice company..going back to Verizon as soon as we can at least if they make a mistake you can find someone to fix it on one call.
Bad ip from comcast
mi ip from comcast has had black box spam reports on it since 2007. ive only had for 2 months. i have 2 other email accounts w computermail and yahoo. they give me time outs, and suspend me, because i have a bad ip. ive delt with all areas of comcast for 2 months stright, everyone passes it to someone else. the ex. office just left a message on my phone saying they changed my ip, but they did not. they refuse to communicate through email because i told them im saving all correspondance. all i want is a new ip. so much for comcast customer gaurentee.
Comcast in Honolulu, Hawaii - One of your customer's is dosing me for about two days now
Hello, I have been sniffing out who has been dosing me.. Not sure what you guys can do but here is the info: (TCP)126.96.36.199:64576->188.8.131.52:43594 ,40 Bytes source host:c-66-176-231-16.hsd1.fl.comcast.net Source IP:184.108.40.206 He has been doing it just now, and will not stop, I've asked him numeriouse times to stop, before i file a complaint, but he didn't. He beeen doing it for about two days now, It is damaging my VPS sever, and my vps company is not happy about that. Please do something about this, before I take legal action on this person.
"Comcast" is latin for "to rob."
I have so many complaints about this company, but I'll just focus on the two main points. My internet drops signal at least twice a day and each time the router needs to be reset. It's really caused a lot of problems, mainly because I take online classes and I actually failed an exam because my service was lost in the middle of taking it. I've called customer service many times and I've gotten the same answer: Comcast does not support wireless routers. I'm sorry, I just looked at my calendar and saw that it's almost 2011. HOW CAN YOU NOT SUPPORT WIRELESS?! Everything is wireless! What they mean to say, though, is that they don't support routers that weren't purchased through Comcast. Therefore, the only thing customer service reps can do is tell you to unplug your router and let it sit, then plug it back in. A five year old could have figured that out. That doesn't fix the problem. And I refuse to give more of my money to Comcast by purchasing an "approved" router, just so this bull will most likely happen anyway. Also, I rarely watch television but when I do, service gets interrupted probably about 3 times an hour. It's bad enough my service goes out, but it goes out in the most annoying way - the picture pixelates then freezes, and if there's any sound going on it gets all loopy, and sometimes there is even a big popping noise. I've probably uttered the phrase "I'm paying for this?!" about 10000 times since I've subscribed to cable. I really wish there wasn't this huge monopoly on cable providers in my area because I would LOVE to terminate my service. Thoroughly annoyed.
Comcast lied to me
After being informed that I was losing my job, I contacted Comcast to lower my bill. I told them if they keep the billing rate the same after the promotional period ends, I wont have to cancel. They agreed to keep my bill the same. I called several more times between September and December to make sure there was no mistake. Well surprise surprise, they raised my bill. I called them to complain and cancel and was told there was no record of me contacting them. This is an outright lie. I am now filing a complaint with the AG and the FCC in CT.
Comcast- shoddy payment system
Comcast customer service is an absolute joke. I literally spent an entire hour trying to use their shoddy phone system to make a payment. Press 1 for credit card and it asks for my checking account account routing number! How ***! It is $6 to talk to a person - there's 30 mins of press number garbage before that is even an option. I think Comcast deliberately has a shoddy phone system to steal from people more easily. ...Surely people that provide phone and internet service could have a system that actually works? Cox Cable is so much better- don't waste your time with Comcast. Cox has a phone system that actually works, better prices, and doesn't charge you $6 to talk to a person!
I hate comcast
I hate comcast--stuck with this sucky service. TV show selection is poor... the *** box isn't compatible with the newer TVs and stereo systems.... customer service is not helpful in looking at the larger fix-- they just want you off the phone. I've spent hours on the telephoen with comcast--- many hours at home waiting thfor service person,and have had dto pay someone on numerous occasionsn to meet the service rep. Promises aren't kept. They have refused to hide the wires in teh front of my house... refused to use existing wires, and refused to work with correctly their system errors. Bait and switch with services. Lousy customer serice. I wish I had a choice of service providers.
When I moved into my apartment, in June, I was persuaded to go with Comcast internet and cable. Little did I know what a mistake that would prove to be. They came and installed my cable and internet, no problems yet. Then I called to add On Demand to my service, issues start to arise. A Comcast employee was trying to fix someone else issues in the building and managed to unhook my cable. Then I called about a wireless modem, when that finally arrives I realized they charged me a $49.99 install fee, which I would have been ok with if someone was here to hook it up. In my first week of service with Comcast I had to call them at least 5 times in the course of a week. Not including calls to restart my router. I have had numerous issues with them and today my internet connection was spotty, and I am not even using my modem we are talking hardwire into the router. I called and just cancelled my service then they proceeded to insult me by calling me she when I am clearly a guy. Either have Comcast and pray you never have issues or just get rid of your services with them.
Comcast in Dallas, Texas - Small Digital Boxes
I have 4 small digital boxes from Comcast as they have their new upgrades. Everyone of them faied upon installation. The picture did not work, the audio was all static, the remote could not be programmed correctly with the older TVs to turn on/off. Installed on at my mother's house last night, spent an hour and a half with tech support trying to get it to work. This is at least the four generation box Comcast has tried. We finally got the box to change stations but the audio is all static and needs a service call according to them. What a huge waste of time that Comcast just does not understand. I tried to speak with a manager and was promised a call back 48 to 72 hours. NO CUSTOMER SERVICE with Comcast,but these boxes will cost me money as I need 4 not just the 2 free ones. They just have no sense of customer urgency yet they want to merge with another company to become bigger and more powerful
Comcast in Houston, Texas - Bait/Switch/offered 1 rate at sale, billed double
Comcast convinced me to switch from our previous DSL internet service due to a promotional rate of $29.99 for 12 months. They also offered the installation for $29.99, discounted from $99.99. When the first bill came, they charged $57.95 and also they charged the full $99.99 installation cost. After I spent hours on the phone trying to resolve, but they refused to acknowledge it. All they would say is, "The best we can do is 6 months." Plain and simple liars and scam-artists! I swear I am going to start recording these phone conversations.
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