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Comcasts Service Unacceptable!

We are paying monthly, on time, for high speed internet. When we noticed our 'high speed' was SLOW and non-moving, we called and spoke to a Comcast phone Tech/rep. Even though we were connected and our screen showed our Comcast website and email, the rep told us she 'could not see our modem' and we 'were not connected'. We were advised to set up an appointment with a repairman and did so, with the appointment scheduled for the following Monday between the hours of 9a and 9p. Later in the afternoon we received an automated call reminding us of our appointment, set for two days later. The following day we received a call asking us to 'confirm' our appointment for Monday between 9a and 9p (again) and I selected the appropriate options to do so. The following day (Sunday) Comcast's automated number calls to remind us of our appointment on Monday between 9a and 9p and asks that I select the appropriate number on the keypad to confirm - Done! Sunday night just prior to 9 p.m. Comcast's automated 'Service' called three times to confirm (again!!) our appointment on the following day... once again, through gritted teeth, I followed the directed (now memorized) to confirm the appointment. Monday comes, I go to walk my dog, leaving my cell phone in the house, and Comcast calls three times, in a short period of time - to confirm the appointment. When I returned from my walk, I saw that I had missed the call(s), listened to my voicemail messages and replayed the VM messages from the 'living' Comcast rep - asking about confirming the appointment (Again!) I immediately recalled that number only to receive a message that it 'was not a working number'. I called Comcast's direct number and followed the prompts to hear that we had an appointment set for today between 9a and 9p., as soom as I hung up the phone I got another call asking to confirm the appointment???? I called Comcast back and spoke to a rep, and asked how many times does Comcast expect me to confirm this appoinment?? I was told by this rep that she saw out appointment was set and that Comcast requires a confirmation the 'day of' the appointment in order to follow up with the appoinment? I asked the obvious question... then WHY the ten other calls to confirm the appointment??? When it was getting later and we had not heard from Comcast, I called to find out that our service call had been cancelled for not confirming the appoinment! Unbelievable!! I asked to speak to a supervisor and was put on hold for 20 minutes before being informed that 'he was busy' and would call me back - no return call! I called again and selected the option to end our Comcast service and spoke to 'Cherise', who told me that she showed on her screen the high number of calls we had received, but never showed confirmation, she said she was going to escalate the ticket and we had a 90% chance of getting a repair tech out today, she also said she'd have a supervisor contact me - as of this time no comcast and no supervisor call. UNacceptable!!! This is not service
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Review
#217883 Review #217883 is a subjective opinion of poster.

Comcast short changing customers

Comcast is moving local channels to the digital tier and then charging customers for a digital box if they want to view those local channels. They just did this with KBDI, the local PBS station. They also raised their basic prices much higher than inflation. Comcast does not keep their promises. If you complain their attitude is basically we don't care because we don't have to. If you want paid video services, it is time to cut the cable and use the internet. If that doesn't work for you, then use one of the satelite companies. Avoid the Comcast rip offs.
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2 comments
Anonymous
#242106

Comcast is in the process of moving EVERYTHING to digital, not just the local channels. Fios and Satellite providers have already required receivers for each TV for a long time now, so it was only a matter of time.

I'd have to agree that the prices are incredibly high, but they are still comparable to the competition (where there is any).

The problem with complaining to them, is that you will only be complaining to someone who has heard it all before and can do absolutely nothing about it. The only way for it to be heard by the people who can change it is indeed to stop giving them your business.

Anonymous
#239387

hahahaha..."use one of the satellite companies" They all charge extra for local channels ;)

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#217344 Review #217344 is a subjective opinion of poster.

Check your monthly Comcast invoice

I finally signed up with Comcast for a 2-year promotion after using Satellite TV services the last 20 years, I am beginning to regret this decision. I have had to call Comcast every month for fees I never knew exist even though it was a Comcast issue each time. The installer didn't have the right converter box for my HDTV so he suggested I make an appointment so another installer can come out to replace the bad box. For this, Comcast charged me $29.99 which I was able to reverse. The initial service also came with a 90-day free HBO/Showtime trial which I cancelled after 90 days also came with a $1.99 change of service fee (I was able to reverse this fee). I had two phone lines which I asked Comcast to port one line but they ported both lines by mistake and tried to charge a monthly fee for the second line even though no service ever provided (I was able to correct the charges after multiple phone calls). I have Comcast for three months now and I had to call them every month so far due to phantom charges. Thus, check your Comcast bill carefully.
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#217159 Review #217159 is a subjective opinion of poster.
I had comcast cable and Internet for a few years sans problems, so when a rash of break-ins were occurring in the neighborhood I decided to have Comcast install an alarm in my house. First, the installer drilled through a pocket door during installation ( after he...
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8 comments
Anonymous
#736961

ok, im going to break it down for you people. I am a comcast employee, no, im actually a third party vendor, thats right, somone who is not a comcast employee that has accsess to your account, thats right, when you call comcast, guess what, youre NEVER EVER talking to a comcast employee, and i wont say what compony i work for, but i will say that comcast does have employee call centers, but they are straight up ***. my primary function is xfinity home security billing, sales and retention,. see, comcast sells home security, and profit from it, but what they do is straight up lie to your face, then instead of deal with their *** problems, they want a thrid party vendor to be their billing and retention ppl, but then they limit what i can or cant do, for instance, a sales person tells you ( xfinity home is FREE FREE FREE ,, YEAHHHH..!) you get a 899.00 doller bill. you call xfinity home dept' i tell you, well no one placed notes on the accnt and even if they did, the install is 399 dollers which i can not waive, and also the monthly rate is 49.95, i can see deff see that you were suppossed to have a free install but i cant credit you back, i have to send this to comcast, and it may take up to 90 days for them to look at it, and they might give you a call back at their own discretion. but i wouldnt count on it.

i am not allowed to credit you ***, and if you want to cancel, i have to try to save u as a customer, but guess what, i cant credit a dime, and i also can not give you *** for free, why? cause thats the way comcast has it set up, its like telling somone hey dig a huge hole, but dont use a shovel. here is a spoon. and most of the time, when you call in to check the status of *** like refunds or credits. i CAN NOT ACCSESS THAT INFORMATION. and if i transfer you to comcast, they transfer you right back becasue they dont deal with home security, they just sell it and profit from it. so keep in mind, you getting pissed off at me on the phone, gets you no where. cause i cant help you at all. my job is to get you off my line in 350 seconds or less. FOR REAL.

and here is the *** up part, you call comcast, you say ( i have a billing issue with my cable and interent) comcast guy says, ok lets take a look, then says ohhh, i see you have home security i have to transfer you to xfinity home) you get to me, i say hello , you tell me ur problem, and guess what, I CANT TOUCH UR PHONE CABLE OR INTERENT, I CANT CREDIT YOU, I CANT EXPLAIN UR BILL, I HAVE TO TRANSFER YOU BACK TO COMCAST and they wont even talk to you if you have home security. but guess what i can do. I CAN, SET UP NEW SERVICE ( PHONE/CABLE/INTERNET AND HOME SECURITY. I CAN TAKE A PAYMENT, AND I CAN TELL YOU YOULL HAVE AN EARLY TERMINATION FEE FOR CANCELING). I CAN NOT (((CAN NOT!!!))) DOWNGRADE UR SERVICE/ CREDIT YOUR ACCOUNT FOR ANY REASON. (EVEN IF I COULD, COMCST GIVES ME A LOG IN AND PASSWORD THAT WONT ALLOW ME TO EVEN OPEN UP THE CREDITING OR ADJUSTMENT PAGE ON AN ACCOUNT) SO EVEN IF I DID HAVE THE AUTHORITY TO DO THAT, I WOULDNT BE ABLE TO DO THAT. so what im saying is

comcast wont touch ur account when you have home security, they send you to me, i cant touch your phone,cable or internet for downgrading your service or credit you for services you pay for but dont have. comcast wont even set you up with homesecurity, if somone says home security, they send you to me, so i have to set up ALLLL LINES OF BUISSNESS but comcast the provider wont do that.

ok, so, all you pissed off people calling me. i understand that youve gotten the run around and that your mad casue you need service or credits, but i seriously can not help you. and if i can id be happy too. you cussing me and running your mouth, takes the nice out of me and i might just cold transfer you back to comcast in the middle of our conversation. i take about 400 calls a day and they are alllllllllllll pissed off customers, so after a certain point i dont give a *** any more, i dont care if youve been on hold for 30 mins, or if you have been talking for 3 hours, i dont care,. i will assist you, tell me ur phone number and tell me what the problem is, if i can help you, IM HAPPY TOO, if not, youllo have to understand that comcast has it set up so that i literally can not help you. so call corperate.

oh and to you xfinity home security subs, your contract, read ittttt. for real, its *** up, you have three days to cancel without a penalty and you also have 30 days to get ur money back, and comcast WILLLLLL NOTTTT waive your early termination fee for any reason whatsoever, etf for xh350 is $1,320.00 and if you dont pay it, they will shut you down and turn you into collections. and you dont have to sign a contract, if you let them install it in your home, you are under contract and it doesnt matter if you sign a work order or contract or anything.

honeslty, i know how to do my job and im great at it, and trust me im also a master fabricater, certified welder ( i can weld titanium) and fluant german speaker, the list goes not, there is not a *** *** THING here to do with my certs, i moved here for family. any way, i have to agree with you all, i hate comcast with a passion deeper than the sea for such a big compony, they sure dont give a *** about thier customers or their employees,

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#216995 Review #216995 is a subjective opinion of poster.
If you already have a digital TV and feel screwed by the recent changes, simply disconnect the cable box and run the cable directly to your TV. I have way more channels with just the basic than I do through the converter. I used to have a decent line-up, but since...
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2 comments
Anonymous
#242108

In the near future, Comcast will no longer be offering ANY analog channels, so many people will not be able to simply unplug their cable boxes and connect the cable directly. In order for this to work, the TV must have a QAM tuner built-in, which most do not.

I can understand the complaints about cost, but keep in mind that most if not all of the competition (satellite, Fios, etc) have already been fully digital and required converters for each TV for some time now.

To the original poster about having more channels without the box than with - my guess is that there was a mistake and you are receiving channels that you are not paying for which should have been "trapped." If that's the case good for you, enjoy them while you can, but don't be surprised when that mistake is corrected.

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#216175 Review #216175 is a subjective opinion of poster.

Comcast in Seattle, Washington - Field Inspection took 43-days, then no contact

Ordered Double Play on Nov. 25, 2010, as comcast website states the package is available at my address. Ordered PC Router and SUPERPASS, at the the suggestion of Comcast. Was told the Field Inspection would take 7 to 10-days. It took 43-Days, (ostensibly done on 1/07/2011). Determination was my address is not serviceable, though neighbors have it, moreover, my outside connection box is closer to my home than others with Comcast. Can't be little more than 100' if that. I have send several emails, close to 2 dozen phone calls (keep getting transferred and put on hold), when all I really need to know is "WHY" is my address not servceable, when even to this day, websites and dealers say it is in Comcast servicable areas. Lastly, I have paid $86.73 (for Router & SUPERPASS) which were deemed essentials upon checkout on Nov. 25, 2010, and now Comcast tells me I am not even eligible for a refund. Again, 43-days to conduct a Field Inspection is such that the constant 7 to 10 days I kept being told is so erroneous as to be pure fiction. If comcast does not fix this situation to my satisfaction, I will take further actions to convey my experiences with Comcast, and believe me Comcast will not like the stories I'll tell. What makes those stories compelling is they're TRUE. Worst service from anyone in quite a long time! Sincerely, Randy Griffin
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#216158 Review #216158 is a subjective opinion of poster.

Comcast is horriffic

I am a student who wanted to switch from internet alone to a bundle with internet and cable and in my apartment complex it is the only allowed company with which to do business with. They wanted to charge an extra 60 dollars a month for a mere 80 channels when companies who use dishes only charge 30 dollars a month for movie channels and on-demand et cetera. I am almost thinking about canceling my internet connection as well and just driving to the library every time I need to use the internet because they wouldn't even work with me.
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#216144 Review #216144 is a subjective opinion of poster.
Loss
$200

Comcast is stealing my equipment

I am in disbelief how incredibly bad Comcast has been. A comcast representative in BestBuy approached me telling me I could get a better deal for triple play than my current comcast service. He looked up my account and even told me I was paying way too much for it. He set me up, but I had to 'cancel' my existing service before I could switch to the bundle. I received a letter stating I would receive a check for $38.86 for the unused balance of my old service. I received a check for $3.86 instead. Called them up and they said I did not return the cable modem, hence the $35 fee. I OWN my modem!! I now have to prove that my equipment is my own. A new installer would have to come and install the new HD box. $50 fee. TV worked, but internet only worked to comcast site, no other sites. HOURS on the phone finally got the internet working. Received a HD Tivo as a gift. Could not use it unless you pay the Comcast tax for a cable card. I was told a installer HAS to come out and plug the card in for me. Installer takes several of my splitters and cables I had laying out. Says that I won't need these. After he leaves find out only the basic cable worked on Tivo, not the HD stations I am paying for. HOURS on the phone. They said they had to send another installer out. The installer comes, and calls to his office. He says the 'billing code' was not set correctly in the computer. I receive a $50 charge on my bill for this 'SERVICE'. I will be switching to AT&T as soon as the current offer expires, and hopefully never return. I've also convinced many other people to switch to another provider.
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#215357 Review #215357 is a subjective opinion of poster.
I am a network engineer. My home Internet service is Comcast. I have identified a new problem within Comcast's Internet infrastructure. At 8:00 PM on a weekday evening, there was nobody within Comcast who had the intelligence to even understand what I was talking...
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6 comments
Anonymous
#307945

I spent 2 hours trying to get instructions on how to change the SMC and put it into bridge mode and was bumped to TIER 2 support to do this. We had requested that the installer, day of the appt., to put it into bridge mode so we could continue to use our own router - didn't do it. Got disconnected with Tier 1 support trying to get Tier 2 on the line. Talk about a flippin circus act.

Here's some good news:

1) Get ready to PAY PER MONTH for "Signature Service". Comcast has outsourced their tech support to supposedly trained people. I'm sure there are some good ones, but my last experience was totally amateur.

2) They want to control your computing experience and become the entity who can get in to your computers and fix them all, etc. Sorry, a definite NO to that one. I'll use a local person who can document for me what they are doing. What happens when they screw something up on my home desktop? Are they sending a signature VW beetle out with a dude in a tie to fix it for me?

Comcast has really good internet service in our area. They are absolutely pouring gas on that and lighting the match with the way they are handling their internet tech support.

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#214886 Review #214886 is a subjective opinion of poster.
I believe that comcast has the worst customer service and relations in the globe. My family was put at great risk and hazard due to your company. I have yet to resolve the issue and I WILL be pursuing legal action against the corporation. When I moved into a home I...
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5 comments
Anonymous
#237411

Fairsher, thanks for replying to the msg.

The person you want to speak with is Tanisha Franklin at corporate. She was very helpful and pleasant. I forwarded my complaint to corporate and I got a call back within 2 days. Also the BBB took action and they made a separate response to that. I will be receiving the proper adjustments to my Bill and was issued several apologizes for the monitoring failing on their end. I have moved on to ADT.

To comcasthelper:

You have absolutely no idea what you're talking about. Plain and simple. No-one here needs to waste their time justifying themselves to you or trying to speak down to your level. I'll let my case speak for itself as it slaps you in the face.

Goodday!

:)

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#214882 Review #214882 is a subjective opinion of poster.