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Comcasts Service Unacceptable!
We are paying monthly, on time, for high speed internet. When we noticed our 'high speed' was SLOW and non-moving, we called and spoke to a Comcast phone Tech/rep. Even though we were connected and our screen showed our Comcast website and email, the rep told us she 'could not see our modem' and we 'were not connected'. We were advised to set up an appointment with a repairman and did so, with the appointment scheduled for the following Monday between the hours of 9a and 9p. Later in the afternoon we received an automated call reminding us of our appointment, set for two days later. The following day we received a call asking us to 'confirm' our appointment for Monday between 9a and 9p (again) and I selected the appropriate options to do so. The following day (Sunday) Comcast's automated number calls to remind us of our appointment on Monday between 9a and 9p and asks that I select the appropriate number on the keypad to confirm - Done! Sunday night just prior to 9 p.m. Comcast's automated 'Service' called three times to confirm (again!!) our appointment on the following day... once again, through gritted teeth, I followed the directed (now memorized) to confirm the appointment. Monday comes, I go to walk my dog, leaving my cell phone in the house, and Comcast calls three times, in a short period of time - to confirm the appointment. When I returned from my walk, I saw that I had missed the call(s), listened to my voicemail messages and replayed the VM messages from the 'living' Comcast rep - asking about confirming the appointment (Again!) I immediately recalled that number only to receive a message that it 'was not a working number'. I called Comcast's direct number and followed the prompts to hear that we had an appointment set for today between 9a and 9p., as soom as I hung up the phone I got another call asking to confirm the appointment???? I called Comcast back and spoke to a rep, and asked how many times does Comcast expect me to confirm this appoinment?? I was told by this rep that she saw out appointment was set and that Comcast requires a confirmation the 'day of' the appointment in order to follow up with the appoinment? I asked the obvious question... then WHY the ten other calls to confirm the appointment??? When it was getting later and we had not heard from Comcast, I called to find out that our service call had been cancelled for not confirming the appoinment! Unbelievable!! I asked to speak to a supervisor and was put on hold for 20 minutes before being informed that 'he was busy' and would call me back - no return call! I called again and selected the option to end our Comcast service and spoke to 'Cherise', who told me that she showed on her screen the high number of calls we had received, but never showed confirmation, she said she was going to escalate the ticket and we had a 90% chance of getting a repair tech out today, she also said she'd have a supervisor contact me - as of this time no comcast and no supervisor call. UNacceptable!!! This is not service
Comcast short changing customers
Comcast is moving local channels to the digital tier and then charging customers for a digital box if they want to view those local channels. They just did this with KBDI, the local PBS station. They also raised their basic prices much higher than inflation. Comcast does not keep their promises. If you complain their attitude is basically we don't care because we don't have to. If you want paid video services, it is time to cut the cable and use the internet. If that doesn't work for you, then use one of the satelite companies. Avoid the Comcast rip offs.
Check your monthly Comcast invoice
I finally signed up with Comcast for a 2-year promotion after using Satellite TV services the last 20 years, I am beginning to regret this decision. I have had to call Comcast every month for fees I never knew exist even though it was a Comcast issue each time. The installer didn't have the right converter box for my HDTV so he suggested I make an appointment so another installer can come out to replace the bad box. For this, Comcast charged me $29.99 which I was able to reverse. The initial service also came with a 90-day free HBO/Showtime trial which I cancelled after 90 days also came with a $1.99 change of service fee (I was able to reverse this fee). I had two phone lines which I asked Comcast to port one line but they ported both lines by mistake and tried to charge a monthly fee for the second line even though no service ever provided (I was able to correct the charges after multiple phone calls). I have Comcast for three months now and I had to call them every month so far due to phantom charges. Thus, check your Comcast bill carefully.
I had comcast cable and Internet for a few years sans problems, so when a rash of break-ins were occurring in the neighborhood I decided to have Comcast install an alarm in my house. First, the installer drilled through a pocket door during installation ( after he...
If you already have a digital TV and feel screwed by the recent changes, simply disconnect the cable box and run the cable directly to your TV. I have way more channels with just the basic than I do through the converter. I used to have a decent line-up, but since...
Comcast in Seattle, Washington - Field Inspection took 43-days, then no contact
Ordered Double Play on Nov. 25, 2010, as comcast website states the package is available at my address. Ordered PC Router and SUPERPASS, at the the suggestion of Comcast. Was told the Field Inspection would take 7 to 10-days. It took 43-Days, (ostensibly done on 1/07/2011). Determination was my address is not serviceable, though neighbors have it, moreover, my outside connection box is closer to my home than others with Comcast. Can't be little more than 100' if that. I have send several emails, close to 2 dozen phone calls (keep getting transferred and put on hold), when all I really need to know is "WHY" is my address not servceable, when even to this day, websites and dealers say it is in Comcast servicable areas. Lastly, I have paid $86.73 (for Router & SUPERPASS) which were deemed essentials upon checkout on Nov. 25, 2010, and now Comcast tells me I am not even eligible for a refund. Again, 43-days to conduct a Field Inspection is such that the constant 7 to 10 days I kept being told is so erroneous as to be pure fiction. If comcast does not fix this situation to my satisfaction, I will take further actions to convey my experiences with Comcast, and believe me Comcast will not like the stories I'll tell. What makes those stories compelling is they're TRUE. Worst service from anyone in quite a long time! Sincerely, Randy Griffin
Comcast is horriffic
I am a student who wanted to switch from internet alone to a bundle with internet and cable and in my apartment complex it is the only allowed company with which to do business with. They wanted to charge an extra 60 dollars a month for a mere 80 channels when companies who use dishes only charge 30 dollars a month for movie channels and on-demand et cetera. I am almost thinking about canceling my internet connection as well and just driving to the library every time I need to use the internet because they wouldn't even work with me.
Comcast is stealing my equipment
I am in disbelief how incredibly bad Comcast has been. A comcast representative in BestBuy approached me telling me I could get a better deal for triple play than my current comcast service. He looked up my account and even told me I was paying way too much for it. He set me up, but I had to 'cancel' my existing service before I could switch to the bundle. I received a letter stating I would receive a check for $38.86 for the unused balance of my old service. I received a check for $3.86 instead. Called them up and they said I did not return the cable modem, hence the $35 fee. I OWN my modem!! I now have to prove that my equipment is my own. A new installer would have to come and install the new HD box. $50 fee. TV worked, but internet only worked to comcast site, no other sites. HOURS on the phone finally got the internet working. Received a HD Tivo as a gift. Could not use it unless you pay the Comcast tax for a cable card. I was told a installer HAS to come out and plug the card in for me. Installer takes several of my splitters and cables I had laying out. Says that I won't need these. After he leaves find out only the basic cable worked on Tivo, not the HD stations I am paying for. HOURS on the phone. They said they had to send another installer out. The installer comes, and calls to his office. He says the 'billing code' was not set correctly in the computer. I receive a $50 charge on my bill for this 'SERVICE'. I will be switching to AT&T as soon as the current offer expires, and hopefully never return. I've also convinced many other people to switch to another provider.
I am a network engineer. My home Internet service is Comcast. I have identified a new problem within Comcast's Internet infrastructure. At 8:00 PM on a weekday evening, there was nobody within Comcast who had the intelligence to even understand what I was talking...
I believe that comcast has the worst customer service and relations in the globe. My family was put at great risk and hazard due to your company. I have yet to resolve the issue and I WILL be pursuing legal action against the corporation. When I moved into a home I...
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