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Comcast complaint One consistent theme of Comcast is that no one ever does what they promise you will be done and no one ever calls back to follow up!! We decided to get Comcast service for the first time when moving from Kansas to Indiana in November, 2010. My wife...
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1 comment
Anonymous
#929870

I am experiencing something similar, how did your situation turn out?

Review
#228825 Review #228825 is a subjective opinion of poster.
Loss
$147

Comcast in Somerville, Massachusetts - I used to get basic hd channels for local tv

Last week I used to get ABC, CBS, FOX and NBC local stations in hd. Now comcast tells me that I have to get an hd box to view these stations and to top it off, I would have to use another remote to control this box. I can barely afford what I get now which is basic service. They tell me now I have to fork out $8.95 more /month to get these. what a rip-off .... first they mess with my e-mail address, now this. As if they don't get enough money through a monopoly in my area....what is next Comcast?.. a door to door search to see what else you can rip from me?
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1 comment
Anonymous
#271555

You can get HD local channels just by using HD Rabbit ear Antenna.

Review
#228799 Review #228799 is a subjective opinion of poster.

Comcast in Philadelphia, Pennsylvania - Lack of Consideration

I was displeased to arrive home from work to find I had no internet or tv service. Of course, after spending an hour on the phone with comcast turning every box in the entire house off and back on I resigned myself to the fact that it was a lost cause. I made appointment to have a technician out the following evening. The next night, no one came to fix the cable. After calling to inquire as to why, I was told that my operator never put in the appointment as she had stated that she did. Of course, even though it was a comcast error, I was left without an cable service. I tried to explain that in the real world, those who make a mistake at work stay until its fixed and that while it is not the technician's fault, comcast has a responsibility to keep the appointment and fix my cable. Apparently that makes no sense in the comcast world. I made appointment to have a technician out the following evening. When the technician arrived, he found that comcast had disconnected me, instead of my neighbor. Thanks comcast. So, tyou disconnected me, you didn't schedule my promised appointment, and I had two days - that I PAID for - with NO service what so ever. I'm finding a new provider.
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Review
#228669 Review #228669 is a subjective opinion of poster.

Comcast 800 number techsupport sucks

a week ago I received a call from comcast sells department to upgrade the service. The sell person very nice educated borring. anyway after an hour of talking and clearing things to make sure I understood what the deal was he nerver mentioned to call the selfintall kit phone for help after I asked him if I need it help where am I suppose to call. He told me and insisted that I can call 800 comcast. After completing the sell I got connected to another cell person and the same thing I asked and he told me to call 800 comcast. I chose to get the require equipment local here in Miami, but the fact is that I did not get everything that was require for me to have for the self intall kit. At first I got lucky and connected the modem fine except the phone service . I spent 8 hours to resolve the problem and the fact was that with all the idiots of comcast tech support that I talked the never mentioned about a self install Phone line help. Instead including a supervisor insisted to sent a technitian when in fact there was nothing would off able to do except charging for something that it was there fault ( not activating the phone in the first place or rather giving me the correct phone number to get help.
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Review
#228645 Review #228645 is a subjective opinion of poster.

Comcast in Rochester, New York - Customer service

i tried too get comcast but was put off for different dates,called customer service too try too get help with the first bill,too no end,but was not helped so i cancelled the installation,yhe install person called me back,and said he could do ,the install on the 25th,but i allready cancelled,this is why i cancelled my service with comcast the last time,because of yor customer service people,what comcast needs is a guy like me too come,in and start firing people,and get people who want too make this a better company,to do business with,all i can say your people,need a different job,or different people running that company,thank you mr.jerry gilbert 5414 webster st fortwayne,in 46807
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1 comment
Anonymous
#265005

The way you spell and punctuate I would think that the last thing they need is a guy like you.

Review
#228644 Review #228644 is a subjective opinion of poster.

Comcast is Horrible!

Every interaction I have with Comcast is horrible! They have the worst customer service that I have ever experienced! I have worked for many call centers before, and Comcast doesn't even come close to how you are supposed to treat your customers. Now on top of everything else, they are billing me a service call fee for replacing one of their old lines that is their responsibility! They also are charging me for canceling my TV service and re-activating it when I never even requested it! I wish I had another provider I could go to for Internet. They are even pushing me to wondering if I can go without Internet completely!
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1 comment
Anonymous
#263870

I'd call their corporate office. I don't call 800-COMCAST anymore. I never get anything accomplished, nor is it even resolved.

They will forward the complaint to the local office, and they are more willing to help!

Dial 215-665-1700 and ask for Lucile Fatil and they will transfer you to the Office of the President.

Don't waste your time anymore!

Review
#228207 Review #228207 is a subjective opinion of poster.

Comcast does not keep promises

I have spoken to 4 different comcast employees, the first promise free HBO for a year and 30 dollars credit every month from service, the next day i called again and the second told me that she saw those notations didnt know why i had no service. The third person I spoke to told me that he does not know where there promotion came from, offer free hbo for 3 mth and a one time credit of 30 dollars. When the tech finally came to my house the following day to fix another problem, he told I had no codes for HBO on the line, called again, the customer service agent told me that he saw the order for HBO but could not add, not his department. The last one one I spoke to told me no such promotions, but he can add any other services. I have left the service as is, and will be shopping around for another provider.
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1 comment
msheets83
#263872

'd call their corporate office. I don't call 800-COMCAST anymore. I never get anything accomplished, nor is it even resolved.

They will forward the complaint to the local office, and they are more willing to help!

Dial 215-665-1700 and ask for Lucile Fatil and they will transfer you to the Office of the President.

Don't waste your time anymore!

Review
#228195 Review #228195 is a subjective opinion of poster.
I called comcast due to Internet issues . No service. They sent a Tech that installed a new router. After he left I had no service. I work from home so again i called and the next Tech wZ wonderful. He put in a New router and the tech said it was a bad box. It happens....
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1 comment
Joblow
#331762

The insurance is a small fee that keeps you from paying the $60 truck roll fee. It actually cost a little over $77 to roll a truck to your home for 15 minutes.

The router although it may belong to Comcast is a complementary item for the end user to set up and maintain. Comcast does not support wireless connections unless you have paid the wireless install fee. AT&T charges near twice that to replace or work on a standard phone jack.

There insurance "linbacker" is 4 times Comcast wire protection plan monthly fee. They gave you a free service call fixed your issue yet the complaint is still posted???

Review
#228149 Review #228149 is a subjective opinion of poster.
Loss
$30

Comcast has had 8 years to fix our Internet service and FAILED.

We have had nothing but problems with Comcast in Bartow County, Georgia. Over the last 8 years, our Internet and TV service has been horrible. Poor signal quality, old equipment, bad customer service on the phone. We have Business Class service. They told us when we signed for it that we would have 4 hour response time and generally have better service than normal home users. This is a lie. Our service went out last night (8 hours ago) and is still out. All they will promise is that someone will be at our office sometime today !! My wife does web site design and hosting and has been down all day!! This is not the first time. Last month they had us down most of 3 weeks while they were "working" on the lines in our area. We have had continuous problems with our TV and Internet signals for eight years, and nothing has improved. Ever. Comcast is full of incompetent people who have no business being in business. Our biggest problem is that there isn't anyone else to go with in our area.
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Anonymous
#938697

We had similar issues with Comcast internet and cable tv. Every time you call you rarely get a competent or honest service representative.

There is one call center where our service seem to get directed that seem to find an excuse to say it's your problem and not their service. When all the computers in the house are not working, the modem lights are not blinking and tv picture is intermittent how is that a customer wiring or equipment problem.

Then they lie and said we should a different modem and they sent us a notice(which they did not). Funny how that our declared outdated modem started working again less than an hour later. They have nothing to offer but excuses and rationalizations for the poor service.

And that includes incompetent service representatives who didn't even know how to get into a computer directory.

They act like they know but they definitely do not know.

The field techs who come to your house tend to be much more competent than the bozos they have in their service centers. There are some issues there as well the service centers are all but useless and a show for Comcast to say they have them.

Review
#228099 Review #228099 is a subjective opinion of poster.

Comcast in Charlotte, North Carolina - Did not refund money owed to customer

Comcast is great to military families.On base when you discontinue service, many families have complained they charge an extra month or two. In our case, they have yet to refund the $103.00 they owe us. Instead they continue to send us a statement each month of the "credit" we have with them. This has been going on for over a year. Their response... go to a Comcast office and get your refund. There isn't one here or even within a hundred miles.Maybe we who have complaints should band together and let America know of the poor business practices of this company. Write the BBB, your newspapers, e-mail, etc. Let people know not to do business with them.
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Review
#228075 Review #228075 is a subjective opinion of poster.
Loss
$103