Latest review first
Comcast...should be cast out! Bad Bad company!
There is little good to say about this company. When you get wireless internet and they supply you with the netgear box...you can't get any help if it isn't working. Not unless you sign up for some second hand company for $100.00 a year. (I have yet to call and be helped, because of some "technical difficulties" on their end) The reason for this? It's because when you get the box it's already out of its three month warranty. Comcast buys them far in advance and then they let them sit and the warranty goes "poof". So then neither Comcast can help...cause it's not their box and Netgear won't help cause the warranty expired. If you call and are ever lucky, hahaha, enough for someone to answer I hope you are ready to settle in for, well...forever comes to mind. Everyone passes the buck, no one knows anything! I have been in tears over my frustration with these people. I have written the president of the company and received a call from some flunky, whose job it is, is to keep people like me from the president of the company. Now, what a nice guy, he gave me his number, "in case you ever have another problem, I'll patch you right in to the top guys" only...if you answer your phone or return your messages, which he, apparently does not do. So, another dead end...what a shock! And now...yeah, this is the best (and I've left TONS OF STUFF OUT) I find out that the whole time I've had my phone, no one could ever call in. Not a really big deal as I only recently got house phones and connected them. I was told this is a problem on their end and it will be fixed in 24 to 72 hours. When I asked what they were going to do, since I have been paying $45.00 a month for one-sided service she told me..."nothing". She said I should have called to tell them and I asked her how often she checks her phones to make sure they work? I don't call myself, specially since I have my cell phone. The worst of all of this is that you get the sense that either people don't care and/or they are working for a company that doesn't care. This needs to be stopped! I think this is definately something that the Better Business Bureau needs to looks into closely. It became almost too stressful, like out of the box frustration and anger in August when I was trying to get all of the hook ups done in time for my grandson to begin online schooling. I was so mad and I felt there was NOTHING I could do, nothing I could say...I felt so helpless and that really enraged me inside. I am not that kind of person, so to feel so helpless and to be denied answers, time after time, it really is a really horrible feeling. I can't even find the words to explain those days.
Comcast in Olympia, Washington - Discontinnued ch.245 from my package.
I've had ch.245 for 2 years,(included in HD preferred bundle). Now I don't. Called Farrah at Fife, WA. Comcast office. She said it was a promotion,(so we could follow the problems in Japan),that started at the beginning of March and ended recently. She said if I wanted the channel, it was $24.95. I asked her for the address of the Comcast Corporate Headquarters. She refused to give it to me. I would like to write a letter of complaint. does anyone have the address? Thank you. p.s. The same thing happened to me with the speed channel a couple years ago.
Comcast in Richmond, Virginia - Ppp
this is the stupidest thing you order a ppv program and all the sudden they cant get to your area this is about the 7th time this has happened to us its *** you charge us a arm and leg for the ppv and then cant deliver what next if comcast cant get there links to live events why do they advertise them in the first and speaking of ads why are there so many commercail on monday nite raw 10 to twelve every time redickless 3 mabay fourbut ten not good at all hope you can fix these problems dish doesnt have them
Comcast has the worst customer service
My roommate and I signed up for Comcast because it was the recommended company that came in the little welcome packet when we signed our apartment lease. HORRIBLE HORRIBLE customer service!!! Every single month we had problems. My box kept cutting out and the DVR never worked so they had to send 3 different workers out to come fix it/replace the box. It STILL doesn't work all the time. They said they'd credit us $20 for the inconvenience and they tried to cheat and see if we wouldn't notice that that credit never showed up. Every single billing month we've had to call because they were trying to scam us on one thing or another whether they were saying we missed a payment, they didn't honor a credit, or they were making up charges to add to our bill. We're canceling our service. FIND SOMEONE ELSE!
Comcast/Xfinity Lightbulb Joke
Lot of ads going around this area for Comcast XFinity's $29.99 teaser-rates. Yet I'm getting sick and tired of hearing the dude who has this Comcast keep whining about Customer Srvce's continually blowing him off. So therefore, I'm passing along an appropriate lightbulb joke which we both thought would be too good not to repeat here: --- Q: How many Comcast/Xfinity reps does it take to change a lightbulb?? A: Three. 1. That genial Sales&Marketing Rep to sell you on lightbulb-changing service at the $30 lowball teaser-rate + extra one-time charges. 2. That harried and overworked Technician to actually change the bulb. 3. The Billing Rep from the Corporate Office to run over with you in detail, the Written Contract which you just HAD to sign to get lightbulb service in the 1st place!! LOL, It's SO true!
Comcast Customer Service Sucks and Nobody CARES
Received by bill and it was $35 higher than the last few months and spoke with customer service agent after being on hold for over 1 1/2 hours and she was *** and transfered me to another person and after having to repeat my information some three times I then was promised a call back from the supervisor and never got the call back. Typical experience with Comcast, sure wish another cable company was in this area. No wonder they were in Bankruptcy. They truly suck as a company. Called customer service again and after another 1 hour 45 minutes finally spoke with a human and they aren't any help eitehr.
Horrible service from Comcast
I am a customer who buys cable TV, Internet and phone service from you. On 3/14 I lose my internet service. I call Comcast and spend 45 minutes on the phone try to get the problem diagnosed. They can't find the problem so I ask for a service call. It is set up for 3/16, between 8-11. I'm on the phone at for a couple of minutes around 9:30. Apparently that is the same time the tech is trying to reach me to confirm that I am home. I can't take the call because I'm already on the line. As a result my appointment is cancelled. First problem: NO ONE EVER TOLD ME WHEN I SET UP THE APPOINTMENT THAT 1.) A CONFIRMING CALL WOULD BE MADE THAT MORNING AND 2.) IF I DIDN'T TAKE THE CALL THE APPOINTMENT WOULD BE CANCELLED. NUTS. I call and ask for another appointment and am given the 11-2 slot for the same day. I have now lost a 1/2 a day from work. A tech arrives ( nice guy) and in about 20 minutes tells me that my wireless router has failed and that I can get a new one from Comcast at no cost by either ordering one and having it shipped or visiting a Comcast outlet about 15 minutes from my job. I tell him I want to pick it up myself at the outlet. He says It is Bloomfield but he can't give me the address or the phone number because " they don't give us that information". NUTS. I go online and Google "Comcast Bloomfield". A page appears. Surprise: No local phone number, no address. I call the 800 # on the screen and after going through a whole bunch of prompts am told to call some other 800 #. NUTS. I do some more googling and find the street address.The next day I take the 30 minutes round trip to visit the place. I take my ticket, wait in line. Then I'm told "You can't get routers from here, it's has to be done by mail." NUTS. I then order the router on 3/17 and am told it will be 3-5 business days before I receive it. BY 3/28 I still don't have it so I call. At that point I'm told that it will be 2-3 weeks and that I must have " "misunderstood". I didn't "misunderstand" anything. I know what "3-5 days" sounds like, which happens to be nothing like " 2-3 weeks". They don't sound remotely alike. In short, Comcast wastes the customer's time, make it difficult for them to get necessary information, and gives them incorrect information. On the service side of things I can't think of any other categories that are left to screw up. They disrespect their customers.
Can't breath, I'm so mad at comcast
All I can say now is the I have been jerked around by comcast for months. Lied to, charged for service that's not working (DVR), promised a refund for months of non-service, then told, "Well, you only mentioned that the service didn't work in your last service call and we can only give you a partial month refund." I'd been calling and complaining for months. But, the topper today: They cut off service because I had, the said, not paid my account since January. Hey, folks, I said when I called, I just paid $170 two weeks ago to you! No, we don't have any record of that, they said. Funny that my bank account shows that amount going to comcast two weeks ago. If their lips are moving at comcast, they're lying.
Beaware of Comcast
I had Comcast Xfinity internet connection (Account # - 8772 10 557 0752713). I had closed the service on 01/22/2011 and the prorated refund amount was USD 23.65. I was told within maximum of 4 - 6 weeks I will receive the refund amont at the forwarding address I had provided at the time of account closure. Now it is more than 2 months, but I still have NOT received the refund amount. I have been calling for last several weeks to get the status. But no one is providing any information. Every time I call, they say that they are raising an escalation and I will get a call from the team within next 24 hours. But till date I have not received any call from Comcast. Now I am completely stuck as I have no other alternate option to reach out to comcast to resolve the matter. As this is going on for ever, last week (on 03/19/2011) when I talked to the customer care person (Name - Jennifer, Badge # - 5172) and she was not able to provide me any solution I had asked for her manager. Then I talked to the manager (Name - Amanda, Badge # - 1825) and she assured me that I will get a call by 03/21/2011 because she is logging an excalation ticket. But till date (03/26/2011) I have not received any call.
Comcast Has No Equipment
On 3-15 I placed an order with Comcast to provide me with Telephone, Internet and TV. I was told the equipment for my order would be at my house by 3-22. On 3-24, I still had not received my equipment. I called Comcast and asked the status. The agent said he would have to talk to his manager. He came back on line and told me that the person that originally took my order had not "released" the equipment to ship. He told me as a result of Comcast error, he would ship the equipment overnight and I would have it on 3-25. He gave me a confirmation number and told me that I could track the shipment at Comcast.net. On 3-25 I went on line for 20 min. and could NOT find any way to track my order. I called Comcast and after lots of waiting got a rep who told me that there is no way to track an order on Comcast.net. He transferred me to another department. The rep from the new department told me that the order was NOT shipping overnight and I would get it in 3-5 business days. I asked to talk to his supervisor who was Monik Employee# Semo0610. Monki told me that Comcast did not have any equipment to ship due to their vender delays and that all orders in March had been delayed due to this. I asked Monik why none of the half-dozen Comcast employees I had spoken to had told me this. Instead they all said "you will get your components in x-days". Monik could not tell me when the order would ship, but it would not be before April. She then told me that I would need to go through the "Order Release" process all over again because this needed to happen AGAIN because the order was delayed. I asked to speak to her superior and was told that there was no person I could talk to and that Comcast managers do not receive or return calls. So, right now, I have been lied to a number of times and I have no idea when I will get my equipment. This is not a way to run a company and I WILL NOT accept this kind of extremely bad service.
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