Latest review first
Comcast does not keep promises
I have spoken to 4 different comcast employees, the first promise free HBO for a year and 30 dollars credit every month from service, the next day i called again and the second told me that she saw those notations didnt know why i had no service. The third person I spoke to told me that he does not know where there promotion came from, offer free hbo for 3 mth and a one time credit of 30 dollars. When the tech finally came to my house the following day to fix another problem, he told I had no codes for HBO on the line, called again, the customer service agent told me that he saw the order for HBO but could not add, not his department. The last one one I spoke to told me no such promotions, but he can add any other services. I have left the service as is, and will be shopping around for another provider.
I called comcast due to Internet issues . No service. They sent a Tech that installed a new router. After he left I had no service. I work from home so again i called and the next Tech wZ wonderful. He put in a New router and the tech said it was a bad box. It happens....
Comcast has had 8 years to fix our Internet service and FAILED.
We have had nothing but problems with Comcast in Bartow County, Georgia. Over the last 8 years, our Internet and TV service has been horrible. Poor signal quality, old equipment, bad customer service on the phone. We have Business Class service. They told us when we signed for it that we would have 4 hour response time and generally have better service than normal home users. This is a lie. Our service went out last night (8 hours ago) and is still out. All they will promise is that someone will be at our office sometime today !! My wife does web site design and hosting and has been down all day!! This is not the first time. Last month they had us down most of 3 weeks while they were "working" on the lines in our area. We have had continuous problems with our TV and Internet signals for eight years, and nothing has improved. Ever. Comcast is full of incompetent people who have no business being in business. Our biggest problem is that there isn't anyone else to go with in our area.
Comcast in Charlotte, North Carolina - Did not refund money owed to customer
Comcast is great to military families.On base when you discontinue service, many families have complained they charge an extra month or two. In our case, they have yet to refund the $103.00 they owe us. Instead they continue to send us a statement each month of the "credit" we have with them. This has been going on for over a year. Their response... go to a Comcast office and get your refund. There isn't one here or even within a hundred miles.Maybe we who have complaints should band together and let America know of the poor business practices of this company. Write the BBB, your newspapers, e-mail, etc. Let people know not to do business with them.
Comcast in Boulder, Colorado - Raise The Bill...Again
Comcast kept raising my rate. So I lowered my service and looking into switching. I told them so and they offered a decent deal. BUT, they could not get my service to work again. After 16 hours on the phone, over 5 days, I gave up. So, what did they do after I dropped phone and cable? Of course, they jacked up my Internet rate to $70 a month. So, if feels like they are forcing me to leave them. I have been a good customer for years. New customers get a deal and the treat their good customers like ***. So, that makes me want to go to a competitor even if it costs me more. I will never sign up for Comcast ever again!
Comcast customer service is a joke
I received these new digital boxes about a month ago because comcast told me I would lose channels that I am already paying for if I did not pay them for these boxes. That pissed me off enough. I have 4 boxes total. I have had to call them several times over the last month because the boxes keep saying my service was interrupted. When this happens you have to call and get it reset. This time the one box they say is bad. I have to find a comcast store to get it swapped out or they want to charge me 10 dollars to ship me a new one. I have had the box a month and they will not send me a replacement. what a joke. I hate this company and their service. I was going to change services when I found out I had to have these boxes but I chose to stay with them, what a mistake!!! I will change asap!!!!
Comcast are liers, cheaters, stealers and more
To many little boxes Comcast wants you to hook up. The last boxes they sent us were to keep channels they were going to eliminate unless we had these boxes. We went right by the instructions and only 1 worked. We called comcast at the number provided, and worked with them three hours trying to make them work. They told us we would have to return the two that didn't work. The next day we got a call and told the girl what happened and she said since they had put us Thur so much trouble she would send out a tech at NO CHARGE to hook them up. Well we got our bill and guess what... charges of $49.00 each. There were 3, but he only had to hook up 2. We called comcast and they said the supervisor would call us within 24-48 hours. No call. We called again and was told that a supervisor would call us. They did and he said that he had to charge us for one. What????? They are the ones who told us they were sending the tech out to FIX THEIR PRODUCT at NO CHARGE. What out for the ripoffs people. We are changing as soon as we can.
Comcast Cable does not make good on their promotion promises
comcast is a joke.........signed up in july 2010 for triple play was told we would recieve a ipod touch in oct 2010, it is now march of 2011 an NO IPOD!!!!! i get a run around everytime i call. maybe i should call the 5 on your side guys!!! thinking direct tv may be getting some new business soon! i just dont get why they promote their company and then fail the customers...not good business, really this from a billion dollar company! and it is the poor shleps like me that wait for it to come..i am out!
Comcast raises prices by the minute!
I left Verizon b/c my DSL service went out and they had me stay home 2 whole days and both times they never showed up. Never an apology...nothing...and they made me pay for breaking my contract. Been with Comcast less than one year. Started out with a $69 promotion which was supposed to go to $99...now it's $117 a month and rising. They suck and I hate the monopoly they have on cable and the internet. The customer service rep said they have the right to raise the rates whenever they wanted. Does anyone know which politicians are getting money from Comcast/Verizon to maintain this monopoly?
Comcast promises are worthless
I recently called comcast to discuss downgrading my cable to extended. I told them it would be temporary. I also informed them i would like to start using my own modem and router instead of renting one from them. I was told to bring in all of my equipment, incl. the modem I wished to use instead of comcasts to my local (bellingham, wa) office. When I did as asked; the service rep first told me that I was misinformed; that no modem worked except for the one comcast was renting us. She said it was due to my getting my cable tv and dsl thru the same modem. I showed her that i had a cable modem, one that i had been assured would suffice; and she again said no, I must rent one from comcast. Then, she picks up my standard dvr off the counter and says that no one is allowed stnd. dvr's any longer and that she had to take it. I said wait, no, I want to keep it. She said I had to either pay for a hd dvr or go to a reg. cable box for 8.99. (I pay 9.99 for my dvr) I said no way and she ignored me and whished it away to another room. I asked to speak to someone else and finally she called up someone who ended up telling her that I could keep my dvr and he then gave her an authorization code which she entered into my account. But, when she went to retrieve my dvr, she came out with a new one, saying it took less time to enter the information she needed with a new one instead of my old one. I had over 30 hrs of recording on it and it all set up. She also "lost" my remote and gave me another one while acting P/O because the supervisor allowed me to keep my dvr. The last straw was when I asked for the one free cable box that comes with the extended basic. She told me I didn't get a free cable box, that I had to pay for my DVR, and also, for the cable box. I asked her for the adapter which comcast states on their site is free to allow tv's to get channels 25-75. She said there was no such a device, and that my only option was to either pay for both boxes or simply watch only the analog channels on the tv in the living room. DO I have any recourse to force comcast to provide a free cable box per their own advertising; or is this the penalty I have to pay for having stood my ground re: my dvr? If I am downgrading my cable so I can be a responsible customer and ensure I don't have services I can't pay for; then it follows that I can't afford to be paying for cable boxes and modems that either I already have, or that comcast promsies to provide for free. what is up with that? Pam thornton email@example.com
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