Latest review first
I currently have comcast, and I hate it. Comcast is such a Monopoly it is ridiculous. Well, why do you have comcast if you hate it, Michelle(Me)? Honest answer? Because there are no other bloody cable/internet providers in my area! It's ridiculous! Even my school-dorm-ish-situation corrupted me into getting comcast (I'm a college student). When I moved into the dorms they had a comcast guy on the first floor, advertising and selling internet and cable subscriptions to unknowing new-college-teenagers. The $60 a month for 6's months is what screwed me over as a new coming student. DON'T DO IT NEW STUDENTS! I started with $60 dollars, and now I'm paying over $100+, plus late fees, because they never send me their billing statements on time. Not to mention over half of my channels don't come in, and my internet goes out every other day or so. Comcast is awful... I can't afford this ***. I am looking into changing services. If you've seen this before it's because I'm so upset I'm posting this everywhere...
Comcast in Battle Creek, Michigan - Service. I am fed up with losing internet and phone service Everytime it Rains and Snows.
If their was another service available, it would be to my best interest to look into changing. This issue has Not been remedied for years. Very Poor service for the amount of money being payed to a company that cares more for the money being received than from where there money is coming from. It would seem after all the complaints issued Comcast would care enough to correct the problems and create better customer service. Even though Comcast advertises good customer service they are very far from accomplishing that goal. I strongly suggest Comcast works diligently on achieving that goal.
I have been a customer of Comcast cable & internet services for several years now, as they bought out our old cable & Internet provider. Ever since the switch, we have had constant problems with both services. I estimate that I've been on the phone with their "customer...
I have logged 458 hours on my cell phone to comcast since 12/9/10. The service is rude, they lie and do not show up as promised. I have now been without t.v. for 10 days and they may show up on Friday. My options are limited as I can not have a dish where I live. This is the absolute worst ustomer service I have ever experienced. Why are they allowed to remain in business. I am writing to my congressman about the continual problems. Anyone have any better idea other than to find a new company and not pay the bill?
Comcast in Seattle, Washington - Not able to downgrade service
I am really disappointed in Comcast's customer service line. The first two times we called to downgrade our cable service we were disconnected as soon as we pressed "downgrade." The third time, we were placed on hold for more than 2 hours before we gave up. The fourth time, we were disconnected again. The fifth time, I pressed "upgrade service" and I was immediately given a representative. Unfortunately, the call was dropped again when I mentioned we were looking to downgrade. Since then we have tried calling three more times and all were disconnected. This has all been today. I am really, really disappointed in this service. It is unprofessional, unkind, and inconsiderate to the people who are paying for this product and shows a complete lack of respect for Comcast customers. Whoever has decided "by ignoring your customers you will better serve them" should rethink their business strategy. We are now seriously considering canceling our service altogether.
Comcast- crooks and liars
We've had Comcast for about 2 years now. It's been constant problems with the phone and the internet going out for a couple of minutes to several hours. Our voice mail hasn't worked correctly for over a year, and they can't seem to fix it. Yesterday, we had a tech out here again, who swore up and down he fixed the problem. He gave me his name, and his personal extension number and said call him if there were anymore problems. Internet and phone went out again, so when they came back up, I called, and he flat out lied about coming to our house. Said he was never here. He has the same last name as my mother's maiden name. We talked about that, then he tried to say he talked to me on the phone about that, when we had talked face to face at my house. Soon as I can, I'm getting a different internet, phone, and cable provider. Tired of Comcast's lies, deception, and bad customer service.
i had comcast for 4 years was very happy now my internet is at 14 mbs . for a week it has not worked or it was very slow a page took 10 min to load. i called them other times they answered in less then 8 min a great time. now i have been calling them every day and no one piked up i cant get i touch with them waited 40 min the most every day i keep calling them i don't know how to get in touch with them no one picks up i cant believe this a such big corporation no one answers the phone
Comcast service call ivr
The comcast ivr calls you to verify you are home for service call, but twice when i answered it did not allow me to select prompts..i called immediately both time and was reassured that my service call was still on..(friday 4/1/2011) they told me tech would call before heading to my house. Then the ivr called me a third time which i didn't hear call from ivr they cancelled my service call now i have to re-schedule....thanks comcast...so no one seems to care i have wasted aprox 1 hour of cell phone minutes and a half day of work.. Reschedule for thursday 4/7/2011 almost week later.
Comcast increased our bill even when on promotion
We installed Comcast service in September with a promotion of Digital Preferred & Xfinity Internet for 12 months. From April, the cable tv bill went up by $20. When asked about this they said that Cable TV promotion was only for 6 months and Internet for 12 months. But the work order was with speicific wording 'Digital Preferred & Xfinity Internet for 12 months'. Contacted the Manager and nearest Customer center. But nobody is ready to accept the wordings on the Work order. Just going by their system record - 6 months cable and 12 months internet. We are fed up with this type of cheating. Hope that their days will be over soon.
Comcast in Portland, Oregon - Billing errors and no customer service
Requested a service from Comcast. After 2 hours did't receive the promised service. Called and canceled with no problem. Next month billed for it. Called and stated a billing error and they would correct. Next month they billed me 3 times for the same service we didn't ever receive. Called and spoke with supervisor who was flip and will credit but advised me it was my fault that I should not have been able to cancel the pay per view (NHL) even if the service was bad and the product never received. Supervisor Ross was unfriendly, cut me off when explaining and never apologized or took ownership of their continued errors.
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