Comcast Reviews and Complaints
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Changed my account # w/o telling me. | Comcast review from West Linn, Oregon
I HATE comcast. In St. Helens, Oregon the local office is so hostile that after the desk clerk accused me of having boxes that I did not have and saying that Comcast 'is never wrong,' she changed my account number so all of my internet payments went into cyber space, a collector called my husband 3 and 4 times a day AT WORK to tell him we owed money and then shut down our service. After repeated attempts to figure this billing out nicely, we had to get ugly. Any suggestions for other options would be great because the minute I can figure something else out, I will so happily kick Comcast to the curb.
Comcast Internet Service
Comcast Monopoly Criminal
Comcast is the most horrible service company I have ever dealt with or witnessed. How is comcast in business with all the complaints they receive? Is the attorney general paid off in each state they operate? If you try to cancel service they bill you anyway. If you need service you are on hold for 20 minutes at a time then hung up on. Don't ever ask for a manager on the phone thats instant redirect to hold then hung up on. Ordering service for comcast is a serious joke. I upgraded my plan online, due to the fact utterly impossible by phone. I completed my order and then you receive a live chat box where your order must be finished. The live chat operator informed me this would take a few minutes. That turned into an hour with me being on hold every couple minutes. Bad signal from their main cable box took over a month to get fixed. Appointments would be setup and Comcast maintenance personnel would not show up or call. When getting through on phone operator would make excuses for a no call no show, which in any legitimate employment calls for termination. Avoid comcast like the plague. All Comcast can provide is fraudulent bills that you cannot question, stress of being hung up on, rude operators that don't care, and horrible technicians. Simply pathetic as a company.
Comcast Internet Service
Comcast Cable, Stay Away!
Comcast cable is the worst company I've ever dealt with. Their service is spotty, their techs lie, their customer service people are incompetent. I wish I did not have to do business with them. We have been arguing for over two weeks to get a simple issue fixed. Twice they have promised to send a tech out to fix it, twice no tech has arrived. When we call to ask why no tech has arrived, we are told we weren't home. That's a complete crock. We have been home both times a tech has been scheduled to come out. Comcast customer service lies constantly. They do not stand behind their over-priced, unreliable product. All of those touchy-feely commercials about how they make their mistakes right are a complete lie. If they made their mistakes right, we wouldn't be going two weeks with phone service that cuts out and On Demand that we can't watch. We can't even watch our television because it freezes up. In short, if you want excellent service shop elsewhere. If you prefer to throw good money away on horrible service and lying tech, then Comcast is certainly the company for you.
Customer Service | Comcast review from Miami, Florida
Comcast has a monapoly in my area, they never resolved problems, they have the worst customer "represntatives" of any telecommunication company. They don't care about customer service at all, don't know why they call them that. if you want poor service and poor customer servide= go with comcast. they just dont care, because they have a monopoly. They cancel appointements even after you verify them and when you call, the customer representatives tell you the computer did it, the cable boxes are antiquated I'm always having technical problems which of course they cannot fix over the phone, you make an appointment and they don't show up, you call and the "computer" cancel it, on and on the merry go round goes on. No one ever calls back, they suck and they don't care. bottom line, Poor cable service, poor customer service, no caring. and unfortunately I have 9 more months on my contract.
Comcast Customer Care
Comcast Business Class = No Class, Avoid at All Cost
We moved our office to an area that Comcast is not servicing so changed our phone/internet service provider. In the meantime we have been caught in a Comcast matrix for almost three months fighting fees related to "terminating the contract early" even though a customer service rep guided us on what to say - we requested a service transfer, but Comcast does not provide service in the new location. We are now going to use the time spent on phone calls to Comcast to submit a formal complaint to their home office, the BBB and an Oregon TV channel that highlights consumer problems such as what we found. Our hope is that justice is served for future customers. In the meantime, avoid Comcast business class at all costs. We were hooked in by a promotional price and it definitely was not a savings. I hope no one has to go through what we have gone through as a small business looking for straight forward basic customer service. Good luck!
Comcast Service Transfer
An Irate Consumer's Protest | Comcast review from Alexandria, Virginia
I sent the following e-mail to Brian Roberts, Comcast CEO, today. I encourage all fellow pissed-off customers to do likewise. Dear Mr. Roberts, I don't assume for a moment that you will personally read this e-mail, but hope that at least one of your personal assistants will. I have just suspended payment, effective May 25, 2011, on the Internet portion of my Comcast monthly billing statement, after having been unable for at least three years to prevail on Comcast to adjust the signal to my cable modem to a level that will provide the consistent, reliable, uninterrupted, high-speed Internet service for which I have been paying Comcast an ever-increasing monthly premium. My multiple complaints to the Comcast 800-line and many service calls to my residence by Comcast technicians have failed to resolve the problem with the Comcast signal to my modem. Prior to making such calls, I confirmed the problem with the Comcast signal on almost every occasion by running tests to the Visualware "MySpeed" test server in Dulles, VA. In innumerable instances, often several times during the same week, I have been unable to access the Internet or conduct reliable, intelligible phone conversations via VOIP. In several cases, the test server was unable to detect the upload signal at all, which explains why I my VOIP service was sometimes interrupted for hours and I had to rely on my mobile phone (at extra cost) to communicate. Even when the Comcast signal was strong enough to be detected by the Visualware test server, these tests have consistently indicated the following problems: MSDL01: The download speed is too low for the latency/bandwidth of the connection MSTR01: The data flow for this test is too erratic MSMD01: TCP is waiting too long for data MSTR02: The trip time for this connection is too erratic I have maintained copies of these test results for the record and made them available to Comcast technicians who were interested in looking at them; most were not. The technicians who visited my home claimed, in most cases, that they were not able to find a problem with my signal; however, in two or three instances, they admitted that the signal needed to be adjusted. In two cases, most recently on March 29, 2011, Comcast claimed that the problem had been referred to "Maintenance" for resolution, yet it has recurred again and again. I have spoken by phone with two different Comcast supervisors, who would not reveal their names I (the ID# of the first who called me, I believe, in February of this year, was 157 or 147), and have been assured that the problem would be addressed, without results. On May 15, 2011, during the last such call, the gentleman agreed to issue a one-month credit for the Internet service portion of my statement, after I had informed him of my intent to suspend payment of that portion. I told him that that was not sufficient compensation for the years of intermittent and unreliable Internet service that I had to tolerate because of Comcast's monopoly on broadband service in my area. My service remains unreliable and intermittent to this date. I am calling this matter to your attention because I am considering the possibility of initiating a class-action law suit against Comcast for non-performance of service, unless I receive the reliable high-speed Internet service Comcast promises. Sincerely, HHB
Comcast Internet Service
Horrible customer service | Comcast review from Houston, Texas
I attempted three different ways of communication.. phone,email,and online chat. I WAS trying to get a quote from them for home security and triple play. The online chat said someone would call me back in 10 min. still waiting. The phone rep put me on eternal hold. Just think if I really need the HELP from my home security. Imange that! If this is the type of customer service they provide just trying to get service. I can only imange if I had there service and was locked into a cotract with them. I just checked my email and I recieved a confirmation # for their promotion. triple pay. I even explained to the rep that we are not living in the house but she insisted that I recieve the special promotion confirmaiton to make sure I am eligiable for the SPECIAL offer. I need home security not cable
Lied | Comcast review from Atlanta, Georgia
Comcast called us to inform us of a new deal w a DVR, HD and phone for 129/month. We were pumped so we agreed and when the tech came to hook everything up he didn't have a DVR? He said that is not what our order was written for...so my husband called and a week and a half later he finally got the right person to call him back bc non of the ppl in customer service could help him. needless to say the guy argued with him-and my husband was actually being nice to the guy. We cancelled the new package bc we were told it was a trial deal if we didn't like it and I was told I had to pay for the month and i would get a credit he following month?! So they are soooo nicely holding my money for me for a month?
Billed wrong cut off service double charged for same address | Comcast review from Grass Valley, California
set up bundle package for parents,never got phone service and incurred high att phone bill.called on ther 30 day satisfaction clause and swithed to my name and i called att to switch service to camcast.payed 320+thengot collection bill for mom.time to clear it up and some pissed calls to comcast was able to clear after paying 17 for basic.this was in april & today got call from coillection again on this bill.then they shut my service for 3 days "we thought we cut moms service.KEEP eye on bill ive 2 had to call them on it.they gave me some cheap free movies.& charged for them for my troubles .Comcast has some real jokers workin for them.funny ha ha
Comcasts digital coverters are a scam
Comcast went digital and gave us free digital boxes so that are t.v.s will get all the channels. I got two just in case one was broken. Neither work. When they kind of worked they pixelated the whole time. NOw all I get is sound and no picture. Comcast has been getting my call for the past three weeks. Only solution. charge me 20 bucks to send out a tech. to look at it, or pay a monthly rental fee for one of their bigger receiver boxes. This is a problem all over. Talk about a scam. They switch their cable and we have to pay.
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