Latest review first
i had comcast for 4 years was very happy now my internet is at 14 mbs . for a week it has not worked or it was very slow a page took 10 min to load. i called them other times they answered in less then 8 min a great time. now i have been calling them every day and no one piked up i cant get i touch with them waited 40 min the most every day i keep calling them i don't know how to get in touch with them no one picks up i cant believe this a such big corporation no one answers the phone
Comcast service call ivr
The comcast ivr calls you to verify you are home for service call, but twice when i answered it did not allow me to select prompts..i called immediately both time and was reassured that my service call was still on..(friday 4/1/2011) they told me tech would call before heading to my house. Then the ivr called me a third time which i didn't hear call from ivr they cancelled my service call now i have to re-schedule....thanks comcast...so no one seems to care i have wasted aprox 1 hour of cell phone minutes and a half day of work.. Reschedule for thursday 4/7/2011 almost week later.
Comcast increased our bill even when on promotion
We installed Comcast service in September with a promotion of Digital Preferred & Xfinity Internet for 12 months. From April, the cable tv bill went up by $20. When asked about this they said that Cable TV promotion was only for 6 months and Internet for 12 months. But the work order was with speicific wording 'Digital Preferred & Xfinity Internet for 12 months'. Contacted the Manager and nearest Customer center. But nobody is ready to accept the wordings on the Work order. Just going by their system record - 6 months cable and 12 months internet. We are fed up with this type of cheating. Hope that their days will be over soon.
Comcast in Portland, Oregon - Billing errors and no customer service
Requested a service from Comcast. After 2 hours did't receive the promised service. Called and canceled with no problem. Next month billed for it. Called and stated a billing error and they would correct. Next month they billed me 3 times for the same service we didn't ever receive. Called and spoke with supervisor who was flip and will credit but advised me it was my fault that I should not have been able to cancel the pay per view (NHL) even if the service was bad and the product never received. Supervisor Ross was unfriendly, cut me off when explaining and never apologized or took ownership of their continued errors.
Comcast...should be cast out! Bad Bad company!
There is little good to say about this company. When you get wireless internet and they supply you with the netgear box...you can't get any help if it isn't working. Not unless you sign up for some second hand company for $100.00 a year. (I have yet to call and be helped, because of some "technical difficulties" on their end) The reason for this? It's because when you get the box it's already out of its three month warranty. Comcast buys them far in advance and then they let them sit and the warranty goes "poof". So then neither Comcast can help...cause it's not their box and Netgear won't help cause the warranty expired. If you call and are ever lucky, hahaha, enough for someone to answer I hope you are ready to settle in for, well...forever comes to mind. Everyone passes the buck, no one knows anything! I have been in tears over my frustration with these people. I have written the president of the company and received a call from some flunky, whose job it is, is to keep people like me from the president of the company. Now, what a nice guy, he gave me his number, "in case you ever have another problem, I'll patch you right in to the top guys" only...if you answer your phone or return your messages, which he, apparently does not do. So, another dead end...what a shock! And now...yeah, this is the best (and I've left TONS OF STUFF OUT) I find out that the whole time I've had my phone, no one could ever call in. Not a really big deal as I only recently got house phones and connected them. I was told this is a problem on their end and it will be fixed in 24 to 72 hours. When I asked what they were going to do, since I have been paying $45.00 a month for one-sided service she told me..."nothing". She said I should have called to tell them and I asked her how often she checks her phones to make sure they work? I don't call myself, specially since I have my cell phone. The worst of all of this is that you get the sense that either people don't care and/or they are working for a company that doesn't care. This needs to be stopped! I think this is definately something that the Better Business Bureau needs to looks into closely. It became almost too stressful, like out of the box frustration and anger in August when I was trying to get all of the hook ups done in time for my grandson to begin online schooling. I was so mad and I felt there was NOTHING I could do, nothing I could say...I felt so helpless and that really enraged me inside. I am not that kind of person, so to feel so helpless and to be denied answers, time after time, it really is a really horrible feeling. I can't even find the words to explain those days.
Comcast in Olympia, Washington - Discontinnued ch.245 from my package.
I've had ch.245 for 2 years,(included in HD preferred bundle). Now I don't. Called Farrah at Fife, WA. Comcast office. She said it was a promotion,(so we could follow the problems in Japan),that started at the beginning of March and ended recently. She said if I wanted the channel, it was $24.95. I asked her for the address of the Comcast Corporate Headquarters. She refused to give it to me. I would like to write a letter of complaint. does anyone have the address? Thank you. p.s. The same thing happened to me with the speed channel a couple years ago.
Comcast in Richmond, Virginia - Ppp
this is the stupidest thing you order a ppv program and all the sudden they cant get to your area this is about the 7th time this has happened to us its *** you charge us a arm and leg for the ppv and then cant deliver what next if comcast cant get there links to live events why do they advertise them in the first and speaking of ads why are there so many commercail on monday nite raw 10 to twelve every time redickless 3 mabay fourbut ten not good at all hope you can fix these problems dish doesnt have them
Comcast has the worst customer service
My roommate and I signed up for Comcast because it was the recommended company that came in the little welcome packet when we signed our apartment lease. HORRIBLE HORRIBLE customer service!!! Every single month we had problems. My box kept cutting out and the DVR never worked so they had to send 3 different workers out to come fix it/replace the box. It STILL doesn't work all the time. They said they'd credit us $20 for the inconvenience and they tried to cheat and see if we wouldn't notice that that credit never showed up. Every single billing month we've had to call because they were trying to scam us on one thing or another whether they were saying we missed a payment, they didn't honor a credit, or they were making up charges to add to our bill. We're canceling our service. FIND SOMEONE ELSE!
Comcast/Xfinity Lightbulb Joke
Lot of ads going around this area for Comcast XFinity's $29.99 teaser-rates. Yet I'm getting sick and tired of hearing the dude who has this Comcast keep whining about Customer Srvce's continually blowing him off. So therefore, I'm passing along an appropriate lightbulb joke which we both thought would be too good not to repeat here: --- Q: How many Comcast/Xfinity reps does it take to change a lightbulb?? A: Three. 1. That genial Sales&Marketing Rep to sell you on lightbulb-changing service at the $30 lowball teaser-rate + extra one-time charges. 2. That harried and overworked Technician to actually change the bulb. 3. The Billing Rep from the Corporate Office to run over with you in detail, the Written Contract which you just HAD to sign to get lightbulb service in the 1st place!! LOL, It's SO true!
Comcast Customer Service Sucks and Nobody CARES
Received by bill and it was $35 higher than the last few months and spoke with customer service agent after being on hold for over 1 1/2 hours and she was *** and transfered me to another person and after having to repeat my information some three times I then was promised a call back from the supervisor and never got the call back. Typical experience with Comcast, sure wish another cable company was in this area. No wonder they were in Bankruptcy. They truly suck as a company. Called customer service again and after another 1 hour 45 minutes finally spoke with a human and they aren't any help eitehr.
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