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Horrible service from Comcast
I am a customer who buys cable TV, Internet and phone service from you. On 3/14 I lose my internet service. I call Comcast and spend 45 minutes on the phone try to get the problem diagnosed. They can't find the problem so I ask for a service call. It is set up for 3/16, between 8-11. I'm on the phone at for a couple of minutes around 9:30. Apparently that is the same time the tech is trying to reach me to confirm that I am home. I can't take the call because I'm already on the line. As a result my appointment is cancelled. First problem: NO ONE EVER TOLD ME WHEN I SET UP THE APPOINTMENT THAT 1.) A CONFIRMING CALL WOULD BE MADE THAT MORNING AND 2.) IF I DIDN'T TAKE THE CALL THE APPOINTMENT WOULD BE CANCELLED. NUTS. I call and ask for another appointment and am given the 11-2 slot for the same day. I have now lost a 1/2 a day from work. A tech arrives ( nice guy) and in about 20 minutes tells me that my wireless router has failed and that I can get a new one from Comcast at no cost by either ordering one and having it shipped or visiting a Comcast outlet about 15 minutes from my job. I tell him I want to pick it up myself at the outlet. He says It is Bloomfield but he can't give me the address or the phone number because " they don't give us that information". NUTS. I go online and Google "Comcast Bloomfield". A page appears. Surprise: No local phone number, no address. I call the 800 # on the screen and after going through a whole bunch of prompts am told to call some other 800 #. NUTS. I do some more googling and find the street address.The next day I take the 30 minutes round trip to visit the place. I take my ticket, wait in line. Then I'm told "You can't get routers from here, it's has to be done by mail." NUTS. I then order the router on 3/17 and am told it will be 3-5 business days before I receive it. BY 3/28 I still don't have it so I call. At that point I'm told that it will be 2-3 weeks and that I must have " "misunderstood". I didn't "misunderstand" anything. I know what "3-5 days" sounds like, which happens to be nothing like " 2-3 weeks". They don't sound remotely alike. In short, Comcast wastes the customer's time, make it difficult for them to get necessary information, and gives them incorrect information. On the service side of things I can't think of any other categories that are left to screw up. They disrespect their customers.
Can't breath, I'm so mad at comcast
All I can say now is the I have been jerked around by comcast for months. Lied to, charged for service that's not working (DVR), promised a refund for months of non-service, then told, "Well, you only mentioned that the service didn't work in your last service call and we can only give you a partial month refund." I'd been calling and complaining for months. But, the topper today: They cut off service because I had, the said, not paid my account since January. Hey, folks, I said when I called, I just paid $170 two weeks ago to you! No, we don't have any record of that, they said. Funny that my bank account shows that amount going to comcast two weeks ago. If their lips are moving at comcast, they're lying.
Beaware of Comcast
I had Comcast Xfinity internet connection (Account # - 8772 10 557 0752713). I had closed the service on 01/22/2011 and the prorated refund amount was USD 23.65. I was told within maximum of 4 - 6 weeks I will receive the refund amont at the forwarding address I had provided at the time of account closure. Now it is more than 2 months, but I still have NOT received the refund amount. I have been calling for last several weeks to get the status. But no one is providing any information. Every time I call, they say that they are raising an escalation and I will get a call from the team within next 24 hours. But till date I have not received any call from Comcast. Now I am completely stuck as I have no other alternate option to reach out to comcast to resolve the matter. As this is going on for ever, last week (on 03/19/2011) when I talked to the customer care person (Name - Jennifer, Badge # - 5172) and she was not able to provide me any solution I had asked for her manager. Then I talked to the manager (Name - Amanda, Badge # - 1825) and she assured me that I will get a call by 03/21/2011 because she is logging an excalation ticket. But till date (03/26/2011) I have not received any call.
Comcast Has No Equipment
On 3-15 I placed an order with Comcast to provide me with Telephone, Internet and TV. I was told the equipment for my order would be at my house by 3-22. On 3-24, I still had not received my equipment. I called Comcast and asked the status. The agent said he would have to talk to his manager. He came back on line and told me that the person that originally took my order had not "released" the equipment to ship. He told me as a result of Comcast error, he would ship the equipment overnight and I would have it on 3-25. He gave me a confirmation number and told me that I could track the shipment at Comcast.net. On 3-25 I went on line for 20 min. and could NOT find any way to track my order. I called Comcast and after lots of waiting got a rep who told me that there is no way to track an order on Comcast.net. He transferred me to another department. The rep from the new department told me that the order was NOT shipping overnight and I would get it in 3-5 business days. I asked to talk to his supervisor who was Monik Employee# Semo0610. Monki told me that Comcast did not have any equipment to ship due to their vender delays and that all orders in March had been delayed due to this. I asked Monik why none of the half-dozen Comcast employees I had spoken to had told me this. Instead they all said "you will get your components in x-days". Monik could not tell me when the order would ship, but it would not be before April. She then told me that I would need to go through the "Order Release" process all over again because this needed to happen AGAIN because the order was delayed. I asked to speak to her superior and was told that there was no person I could talk to and that Comcast managers do not receive or return calls. So, right now, I have been lied to a number of times and I have no idea when I will get my equipment. This is not a way to run a company and I WILL NOT accept this kind of extremely bad service.
Comcast complaint One consistent theme of Comcast is that no one ever does what they promise you will be done and no one ever calls back to follow up!! We decided to get Comcast service for the first time when moving from Kansas to Indiana in November, 2010. My wife...View full review
Comcast in Somerville, Massachusetts - I used to get basic hd channels for local tv
Last week I used to get ABC, CBS, FOX and NBC local stations in hd. Now comcast tells me that I have to get an hd box to view these stations and to top it off, I would have to use another remote to control this box. I can barely afford what I get now which is basic service. They tell me now I have to fork out $8.95 more /month to get these. what a rip-off .... first they mess with my e-mail address, now this. As if they don't get enough money through a monopoly in my area....what is next Comcast?.. a door to door search to see what else you can rip from me?
Comcast in Philadelphia, Pennsylvania - Lack of Consideration
I was displeased to arrive home from work to find I had no internet or tv service. Of course, after spending an hour on the phone with comcast turning every box in the entire house off and back on I resigned myself to the fact that it was a lost cause. I made appointment to have a technician out the following evening. The next night, no one came to fix the cable. After calling to inquire as to why, I was told that my operator never put in the appointment as she had stated that she did. Of course, even though it was a comcast error, I was left without an cable service. I tried to explain that in the real world, those who make a mistake at work stay until its fixed and that while it is not the technician's fault, comcast has a responsibility to keep the appointment and fix my cable. Apparently that makes no sense in the comcast world. I made appointment to have a technician out the following evening. When the technician arrived, he found that comcast had disconnected me, instead of my neighbor. Thanks comcast. So, tyou disconnected me, you didn't schedule my promised appointment, and I had two days - that I PAID for - with NO service what so ever. I'm finding a new provider.
Comcast 800 number techsupport sucks
a week ago I received a call from comcast sells department to upgrade the service. The sell person very nice educated borring. anyway after an hour of talking and clearing things to make sure I understood what the deal was he nerver mentioned to call the selfintall kit phone for help after I asked him if I need it help where am I suppose to call. He told me and insisted that I can call 800 comcast. After completing the sell I got connected to another cell person and the same thing I asked and he told me to call 800 comcast. I chose to get the require equipment local here in Miami, but the fact is that I did not get everything that was require for me to have for the self intall kit. At first I got lucky and connected the modem fine except the phone service . I spent 8 hours to resolve the problem and the fact was that with all the idiots of comcast tech support that I talked the never mentioned about a self install Phone line help. Instead including a supervisor insisted to sent a technitian when in fact there was nothing would off able to do except charging for something that it was there fault ( not activating the phone in the first place or rather giving me the correct phone number to get help.
Comcast in Rochester, New York - Customer service
i tried too get comcast but was put off for different dates,called customer service too try too get help with the first bill,too no end,but was not helped so i cancelled the installation,yhe install person called me back,and said he could do ,the install on the 25th,but i allready cancelled,this is why i cancelled my service with comcast the last time,because of yor customer service people,what comcast needs is a guy like me too come,in and start firing people,and get people who want too make this a better company,to do business with,all i can say your people,need a different job,or different people running that company,thank you mr.jerry gilbert 5414 webster st fortwayne,in 46807
Comcast is Horrible!
Every interaction I have with Comcast is horrible! They have the worst customer service that I have ever experienced! I have worked for many call centers before, and Comcast doesn't even come close to how you are supposed to treat your customers. Now on top of everything else, they are billing me a service call fee for replacing one of their old lines that is their responsibility! They also are charging me for canceling my TV service and re-activating it when I never even requested it! I wish I had another provider I could go to for Internet. They are even pushing me to wondering if I can go without Internet completely!
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