Latest review first
Comcast in Manassas, Virginia - Misleading info about prepaid visa on sign up
When signing up online, they offer a prepaid Visa of varying amounts depending on the service you select. After 3 month, no card had arrived, when I inquired with CS about this, they said you have to be a customer for 1 year before you get it, and cannot have a late bill. This was never mentioned when I signed up. If you look on their site, the only requirement is that you sign up for a 2 year contract. I said fine, I'm switching to Fios, they then gave me a bunch a cr-p about signed contract, etc., which I never signed. I ordered online, never saw a contract. They lie, they deceive, they overbill and then they harass you.
Comcast in Washington, Indiana - BMV IDIOTS can I get a yeah!
Well the *** idiots strike again. Left work early to take my daughter to get her learners permit. Closed! Not open on mon., closed early on sat.,closed for every holiday and paid. The sign read closed today for primary election, *** what did they do to need off work. Not to mention the bmv was 15 miles away, gas is 4.15 a gallon, and i missed some work. Dont they work for us? Why do we have to chase these punks, by the way did i mention they told us mon. they would be open until 7 tuesday. Who and what is making rules, oh thats right they all went to COLLEGE!!!!!!
Comcast in Seattle, Washington - Slow internet connection
At first I was patient enough with the constantly slow internet connection. But this slow connection is getting slower and slower each day and I cant play any online games at all. I've tried to call comcast and they promise that they going to fix it, but its not fixed yet until now. Their bills are getting higher and higher and yet their service is getting poorer and poorer. My friend also has the same problem with me and they only give empty promise to fix the connection. But what do we got until now? Nothing! Comcast never care about customer they only want money.
I subscribed to Comcast, and is now confronted with a 25% increase in my rate. This is partially due to a package which has ended, but I have no other choice if I want internet and television coverage. I think I am being held hostage by both Comcast and Union Place, and cannot exercise my right to choose freely. Union Place does not offer VIOS or will allow the use of Satellite dishes at the Franklin apartment locations. If Union place cannot offer an alternative, then they should negotiate a special rate with Comcast for its residences. Your "right to Choose" law is being ignored, since, I was told a year ago that VIOS would be installed, it has yet to be done. I my opinion, Comcast is locking out competition by subsidizing Union Place in some way.
Comcast in Chicago, Illinois - Keeps over charging me
comcast gives you credit then the next bill it is back on there, i have to call these *** holes every month about this and i am tired, they make enough money to give every one a break and set price but nooooooooo they want to get as much as they can. i wish someone else would start a cable company, if we stick together and boycott them maybe then they will pay attention, very pissed customer!!!! it is so sad we have to pay to see tv, and when service sucks they want you to pay, that is bull!!!!
Comcast in North East, Maryland - I am filing a complaint against all of you losers!
I can bet that all of you people have either chronically not paid your bills or have expected Comcast to continue to "give" you all the promotions they can. Isn't one year enough for you, or do you feel ENTITLED? Apparently, you fail to see the other side of as story and know only your own. There is no cable company out there that would even consider a second or in some cases, three separate promos. I'll bet you are the same people who are complaining. If you changed companies, you will complain about them too, for reasons you yourself cause.
Comcast in Provo, Utah - Customer Service = None
Recently upgraded to the business class because we were being throttled on our residence level. (Understandably. We were in fact going over the limit.) However, ever since the upgrade, our connection has been inconsistent. One minute we will have a connection with 10msp (ping), 50megabits down, 10 up (Which is a good connection). Run that SAME scan 2 minutes later, and we have 250 milliseconds ping, 1 megabit down, 1 megabit up. (This, is a *** conection.) I have called Comcast to have them come out and take a look. The appointment was made, but the Technician did not show. I called the next day and sat on hold for 40 minutes before hanging up. I am so unsatisfied with this ***, but I have no choice. Comcast has the best speeds to offer for my block, but they are so inconsistent that I can't help but want to BEG a company like Utopia to come out to our area. To say I am extremely unsatisfied would be an extreme understatement. Comcast, you genuinely suck. I give your "Customer Support" a 0/10
Comcast in Chicago, Illinois - Poor poor poor service
I wish I could use someone other than Comcast, but I do not have a choice. Darn monopolies... Bad customer service... very expensive ... poor quality of service and no refund on outage. Technicians are either very late or never show up for appointments. I have been a customer for 5+ years and yet my service charges always go up. I have asked multiple times on help to reduce bill. I have internet + basic digital cable --- my bill is $156/month. I don't have phone, no DVR, no on demand, no HBO....!!!! Totally frustrated and I wish I had a south or west facing condo to get Direct TV or Dish
Comcast Billing is Always Incorrect
Comcast has the worst customer service and trying to get somewhere with their chat reps is useless. The billing is ALWAYS incorrect. I'm supposed to hair their "blazing speed internet" @ $29.99/month plus $5.00/month modem rental but the bill is always $40 some dollars or above. I've even contacted their escalations department and they are just as bad!! I was even promised a wireless router from them when I signed up, I was told I just have to order it online, I did that same day my service was installed. I was promised it in 3-5 days, it took a month to get to me!! Eventhough this all happened back in January, I'm still upset about it and when I saw someone else's complaint about Comcast, I just had to share my experience. There should be a law about treating customer with such disrespect!! And no one ever even apologized, not even at the escalations department!! Any apology goes a long way Comcast!!
Comcast is a Fraud & a Waste of Time & Money
FYI - Comcast Personnel get their service for FREE for those who do not know this. And Watch They lie to you about those 1.99 boxes which is you get three and then you get charged after the 3rd box. Also The box that was 6.95 well now its 9.99 it get channels like the big boxes. but it small and no has no time signal. I had the TV and Internet service never really had to much problems. UNTIL I got the phone service all heck broke lose. I have had the service for 3 months and the service is bad. The call logs are not up to date and the message get crossed. Example I had a message so I went on line to hear them well the call was my husband and not DHL service and I had another call the was the same way. I have had Comcast out here almost every week. And Cooperate involve but the issue still remans. All I hear is the engineers are working on it and it a state wide problem. OK if that is the case get your so call top notch engineers and get the problem fix. Its bad enough The 2nd line you have basically nothing 11.99 a month unless you want to pay 22.99 and get the feature you get from other companies for less!
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