Anonymous

Comcast - Premium Channels Review

I don't know why we are still with comcast. Whenever there is a problem it takes forever to get in touch with someone who can actually resolve an issue. For example I am paying for premium channels yet it is unavailable to me. They reset it over ten times and the same issue is unresolved. I'm paying for what?! I refuse to pay for something I am not receiving. I will call and contact the loyalty depth and if they can't figure this out they will lose a valuable customer for good.
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Anonymous
map-marker Summit, New Jersey

Comcast is the worst

Coming from Optimum, I am very disappointed with their customer service/technical support. I do not have alternative cable service b'c Verizon FIOS has not come to the area where I reside and as a new customer professionalism goes a long way and it is poor. I have waited 6 days since I had to pick up my equipment *yes b'c they charge you if a tech comes to set up your service, and the box issued was not functioning. Not having TV service for 6 days straight is inexcusable. Bad enough the calls are being outsourced overseas and the language barrier does not help either.
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Anonymous
map-marker Warren, Michigan

Comcast's UTMOST respect for privacy and security.

I have been a Comcast customer since mid 1996 and predate a lot of their current services (luckily). I received a voicemail that I had infringed the copyrighted work of someone, so I called them back to figure out what was going on. The first two representatives hung up on me when I wasn't even being rude (hadn't gotten a chance to even, literally in the middle of the call they were just not there anymore). By the 5th call I finally reached someone who told me to check my Comcast email for details on the issue. I have never at any point set up a Comcast email, as that's something usually done at the creation of a new account, and like I said, I started my service prior to a lot of their additional services (email, digital cable, cable internet, etc etc). I told them this and they insisted I did have an email account with them. They refused to tell me the content of the email or the copyright violation as that's *personal information*, and kept directing me to check my Comcast email myself. Despite numerous attempts to explain I've never once had a Comcast email, they would not explain the copyright issue, so I asked them about the email account itself. Apparently without my permission or knowledge, they had opened an email address in my first and last name, as in firstlast@***.net (something I'd never do for privacy's sake). After some cajoling, they provided me with "my" password (the password THEY made up and being something so simple that I'd NEVER select as my password). Finally I logged into my comcast account and had to set up a security question for my 'new account' (at the risk of repeating myself, I NEVER had a comcast email account). I looked at my ONE email that arrived 3 hours prior, informing me that someone had downloaded 384kb of a 14 year old song from me and they demand that I delete the file. They had the song title, how it was downloaded, everything. I had downloaded an album I already own on vinyl via bittorrent (to have a digital copy for CDs/my phone/my own *** business) and it seeded (was available to other bittorrent users) for approximately 40 seconds after completion before I removed it from bittorrent, as I have no intention to share files, merely reproducing something I already own for my own use. Mind you, this violation wasn't for me downloading the album itself, this was for someone downloading mere kilobytes of a song off of me in the time it took me to go "Oh good, that album's done. Let me close bittorrent." tl;dr Comcast will invade your privacy down to the minute detail, but they wouldn't want you to "social engineer" your way into your own email account that they created for you without your permission. I hope no one was negatively affected monetarily by the 384kb of unlistenable raw data that was "pirated" off me. Imagine how much you do on the internet that Comcast is keeping tabs on. Think about that when you email your boyfriend a hot picture, or when you send your girlfriend a song you wrote, or when you send your doctor a picture of what that rash looks like today.
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3 comments
Guest

I used to work there. It is scary what they can and will do.

Guest

So you illegally downloaded music from the internet, were caught and now you're mad because...you were caught?

Emilee S Lyw

That is even more a reason for me to never go back to them. You would think they would do something to change their image, but apparently they just don't care. Sorry you had to go through this.

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Anonymous

Comcast - Account Review

I have had Comcast triple play for a month and it has not worked properly the whole time, I have to reset the cable box every morning and afternoon and was only credited $9.94, to me the fact that I have had to deal with *** equipment for the past month I believe more should have been credited to my account. I have also called customer service almost everyday and they have yet to be able to fix anything. Just *** service all around, very pissed off customer!
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Amely Niz
map-marker Paducah, Kentucky

Deceptive advertising- would not honor advertised plan

Paducah, Ky. Online offers specifically for Paducah listed my package with a $150.00 Visa gift card w/ 2yr plan. Rep said only $75 showed in system so would have to talk to other reps to get the offer shown online. I spoke with 5 people and NOT ONE would/could help. One even said to call the visa gift card center...Why? They don't ISSUE the cards! They only ship out and service the cards that Comcast tells them to send! I give up. Having had poor service with Comcast in a previous city, I am not surprised at their complete refusal to honor their own website. Wish the FCC would fine them for "bait and switch"
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Loss:
$75
Wynston Wme
map-marker Atlanta, Georgia

Comcast has done the bait and switch

Comcast xfinity has done the bait and switch on all of its customers. I originally signed up for the triple play service with comcast. This plan offered tv,phone, and internet for one price. I n December 2014, Comcast decided to put a cap on it's internet service, which was unlimmited when I signed up. Since the change I have been charged hundreds of dollars in overage charges. They can not tell me if the overages is me or someone iileagally taping into my service. They claim that i'm using over 2000gb in internet ever month, which is crazy. They also state that it is not their problem how its being used. They are rude and disrespectful to their customers and offer no resulotion. I was told to open up a business account with them, even though I'm not a business, I'm a residental customer. I feel as if I'm being extortated by this company. The worst part is they have my comunity monopolized and there is not other company that offers their speed. Please help.
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Loss:
$1000
Anonymous
map-marker Atlanta, Georgia

Comcast Nightmare!!!

I recently went to a Brandsmart store that has a comcast center in the bottom. I was approached by one of the comcast representatives, who asked me a few questions about my internet and cable services which I have with AT&T; he gave me Comcast's promotion which sounded pretty good but I told him that I would need to discuss any change with my family first and that I would call him the next day to let him know if I wanted services with Comcast or not. I called back the next day and could not get a hold of him. The days past and I didn't think anything of it only that I would miss out on that good promotion. However the following week I get home to find out that my services with AT&T were pending disconnection because Comcast had contacted them to retrieve my number. I never gave Comcast any authority or confirmation to do so; as a result I have not had any phone or internet services for one week. I had to reconnect all of my services again with AT&T and lost my previous phone number. AT&T advised me that the order with Comcast had not been canceled so I called Comcast and asked them to cancel the order that I no longer wanted their services; they told me they couldn't cancel it and to just reject the workers when they came to my house. The next day I get a call from Comcast that they are at my house, I told them that I had canceled the order and they questioned me; they called me a second time asking why I didn't want the order and I simply told them that I didn't want their services and explained to them what a mess their company had caused me. I got a third call from Comcast asking again why I was canceling the order. All I did was inquire about the Comcast promotion never did I once say that I was setting up an order!! The worst customer service I have ever dealt with. And the Comcast rep at the store was nothing but deceitful!!!
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Destenie Bll
map-marker New York, New York

Messed Up Credit Report

My family disconnected from Comcast three years ago. We just checked our credit report and found that they never registered the return of our modem and reported us to a collection agency, which in turn affected our credit score. Argh! I even remember calling them right afterwards three years ago and their customer service rep promised that they had indeed registered the return of the modem and that we would have no problems. Now I have to find a 3 year-old receipt. This reminds me of this funny spoof I saw of how to break up with Comcast: http://vimeo.com/10229****. It'd be funny if it weren't so true!!
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Anonymous
map-marker Naperville, Illinois

Unreleable COMCAST Internet Service

I switched to COMCAST Internet service about 9 months ago. For the first 2 months the service was good. Yet, in the last 7 months, there have been many interruptions. Sometimes, the service would be down for days. In recent weeks, I observed shorter but numerous breaks for 5 to 30 minutes, almost, occurring on a daily basis. When I complained to COMCAST, they sent a repair person who made some changes on the outdoor connection. That did not help. I got a new cable modem but that did not solve the problem. It is quite clear that the problem is with the COMCAST central office severs. It is also obvious that COMCAST cannot get its act together in delivering reliable and robust Internet service! I am seriously thinking of switching back to my previous provider, which was significantly more reliable.
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1 comment
Guest

I live in Southern NJ and we've been having the same exact issue. We pay for one of their higher plans because my husband works from home and highly relies on the internet.

In the past month or so, we've been having so many interruptions where our internet goes off for how many times a day...every single day. It's definitely not our modem because my husband makes sure he gets the best of the best when it comes to all his computer stuff. This is a Comcast issue. I know it is not just us because our neighbors have had the same problem.

To make matters worse, we just saw that they upped our monthly bill without letting us know and for reasons we don't even know why. What's the point of upgrading to their higher and better plan when the internet hardly works?? My husband has called Comcast twice and nothing has worked. They put us for the longest hold, tell us to just restart and refresh...nothing was resolved!

What sucks is that Comcast pretty much owns and has all the rights to our subdivision so we can't even get Verizon Fios or anything else. They seriously need to do something about this asap!

Anonymous
map-marker San Jose, California

Comcast - Internet Service Review

Internet has been out since mid July. Comcast investigation found their installers inadvertently pulled my line during an install at a neighboring townhome. 1 month later, 2 service visits, (techs were very professional) a new line installed, an unecessary mondem/router swap (Comcast approved & I own) I was still without service. Today I attempted to obtain another billing adjustment, and obtain the status of an additional service call on Comcast equipment outside my home that I was notified of on 8/7/14, which also promised a follow up call to insure my service was up & running which also never occured. After an unpleasant phone conversation with Courtney (Op id TFA) in billing I went to the Waukegan service center where Kara a counter clerk, was at best, unhelpful. Which truly is the kindest description I can honestly write. Of course the Waukegan Illinois Supervisor (Hilda) was not available and Kara claimed ignorance of Hilda's availability or any other Supervisor availability. Returned home and after 45 minutes talking to retention who verified Comcast created my outage, I have cancelled my service. Courtney in billing and counter clerk Kara in Waukegan Illinois your lack of concern and unwillingness to be in any way helpful was the direct cause for my cancellation.
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Anonymous
map-marker Salt Lake City, Utah

Signed a contract and the date was changed

I signed up for Comcast Business Class on January 2012, a few months later, I had the service moved to a new location. When my service was moved I had to sign a new contract of three years, however, the contract was supposed to follow the initial date of contract which was January 2012 and not October 2012. I have an email stating this fact, from Comcast. I called Comcast to resolve this issue and explained the person what went on. At the time I didn't have the email with me (the one from Comcast) so the Rep said, that it there was not an evidence of this email and what was said in it, then, he couldn't given me the reason. I later on found the email and called back a few days later, for a Rep to say, that the email was worthless and that the contract succeeded the email... Really? I have been paying for a service that I do not use at all, and that I requested to be transferred and was not able to even transfer it. Very dishonest people working there. I have encounter many many bad experiences when dealing with Comcast.
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Loss:
$1000
Anonymous

Comcast - Internet Service Review

Everything I had always heard about comcast was bad. I cancelled my service with them in 2008 but I kept the email address I had created. I have slowly been transitioning over to a new email address because their site was a pain to log into and I realized I like gmail much better. Out of nowhere comcast deleted my email account saying it was because I didn't have service with them. The customer service rep said there was nothing he could do to help me log in and forward my emails to a new address. He said to contact my current internet service provider and see what they could do. Completely ridiculous!
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Anonymous

A/C transformer blown out

After being without cable, internet and phone service for two weeks it was said that maybe a technician needed to come out. He did but the cost of it unbelievable. With little to no knowledge of what he was doing he blew the a/c transformer and comcast had no sympathy for the bad service their technician delivered. All they did was continued to *** me off pretending like someone was going to at least come out and checking out what happened. We'll you know that never happened. I continued to contact them, but each time the story was the same.
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Reason of review:
Poor customer service
Zidane Rvs
map-marker Modesto, California

Everyone's an ***! Nothing has been done properly!

I've had Comcast/Xfinity for 3 years. I called in to lower my internet speed so I could have a lower bill. Well, one would think that to be a simple process. No F___ing way! The first *** I spoke with ran a credit check on me as a new customer which showed up on my credit report, of course. I had no clue that was happening. He didn't say a word about it and didn't inform me he was sending me equipment, either. Why??? This was 7 days ago. I called to have the credit check removed. I have been round and round with these idiots for hours each day because each day they make more mistakes. They don't understand a word I'm saying to them, surely. I estimate a full wasted 24 hours total of dealing with these people. They lie about everything. I was told I had 25mbps now I find I have 6. Whatever...As soon as they get the credit check removed which I was told could take 90 days, I am leaving the horrible company forever. Bring the jobs back to America where they belong. Oh, I need a job, by the way. I also was called by a supposed manager from supposedly Texas this morning while I was in the shower. It was a bogus telephone number he called on. I tried to call back and of course, it didn't work. I called comcast AGAIN, furious this time for all the lies and bs I have gone through. Plus, the message left by the manager explained to me that AS A NEW CUSTOMER, they had a right to check my credit. WTF? I am livid. There is no excuse for this! I can't pay these people to do everything wrong. Soon to be XCustomer!
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2 comments
Guest

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-**** Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

Guest
reply icon Replying to comment of Guest-824747

You realize this is for cable tv, right? Spam correctly.

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Briaunna Ddw
map-marker Richardson, Texas

Comcast - Service Cancellation Review

We cancelled our Comcast service on June 16th right after we had AT&T come install the same services. At the time we cancelled we asked for them to send boxes so we could return the equipment. After not receiving the boxes, we called to ask why. They said we had not cancelled. Then they sent the boxes and we mailed the equipment last week. We called again and were told they can't cancel our service until we pay the past due bill. We have never been past due with them and we shouldn't have to pay since we did cancel in June 16th. We have been on the phone for hours over this mess. January 3rd our service was out for 10 days. They said the line in front of the house needs replaced. To this day, over seven months later we have what looks like an extension cord from our yard, across our driveway and across our neighbors yard and drivewyard called Comcast many times and were promised it would be fixed within a week. Have been told they can't and don't give confirmation numbers. Have been given bogus phone numbers to call to complain. Are the employees punished when a customers calls to complain it cancel service? They must be hit or have figers chopped off. That's certainly the way that it seems. Please help.
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2 comments
Guest

Here's what a lot of people don't understand-Comcast isn't a hive that can reach out telepathically and know exactly when you want your service cancelled. Aka, if you decide you're going to disconnect, you should probably let Comcast know.

Guest
reply icon Replying to comment of Guest-849214

No ***. We have made numerous calls to not only tell them to cancel but to follow up and ask why we can't cancel.

Are you a ***? Can you read?

What does the first sentence say? Apparently you work there.

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