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Comcast in Plymouth, Michigan - SHi.....Customer Service....***

Another Cable company need to come to town. You only have two companies to chose from HIGH *** AT & T that you only can get if you have good credit and *** COMCAST. I am so pissed off at comcast, this is crazy you cant get regular tv only if you have a convert box...What is the world coming too. There's no normal tv that you can watch the regular channels....That technology for you....Comcast is the incompetent company I ever dealt with...CSR dont speak english so you barely cant solve any problems you have through them....You ask for a supervisor another foreign CSR....
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Review
#244424 Review #244424 is a subjective opinion of poster.
Loss
$1

Comcast - Aimless Toolbar Upgrade Review from Nashville, Tennessee

I used to have an old Comcast Home Page that had a browser at the top and other tools which would allow me to do all sorts of things. Approximately 3 -4 weeks ago, Comcast/Xfinity changed the home page and now has taken away the ability to browse, view and work on documents using that page. I have tried unsuccessfully to get my toolbar back. I've talked with Comcast reps who have no idea what I'm talking about and frankly don't care. Why do companies feel the need to upgrade when something "ain't broke". The old toolbar worked fine - allowed for various types of viewing and work to be done - this new one is useless and only shows the Comcast/Xfinity "junk" which is utterly worthless!!!!!1
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Review
#244332 Review #244332 is a subjective opinion of poster.

Comcast Terrible Customer Service

The last 4 weeks Comcast has turned off our email service/account. Each week i call back in and they say they fixed the problem. Tonight i was hung up on twice and when i asked to speak to a Manager they sent me to voice mail. On top of that I pay them $120+ a month but new customers can pay $69.99 for 6 months. I have used them for 10 years but i hate companies that act like monopolies and I plan on replacing my internet, TV and phone ASAP. I would not recommend Comcast to anyone.
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Review
#244248 Review #244248 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast disregard for anyone....

Today, while servicing my neighbors cable the comcast tech swung my Qwest cable hard enough (while I watched) to hit my house 3 times. Now I don't have much of a leg to stand on as I don't (and won't now) use comcast & my service is Qwest is fine. But to me this shows the blatant disregard comcast has for the equipment that surrounds them every day. When I confronted the comcast tech - he says it was an accident. Hmmmm, grabbing the line & swinging (I was watching) did not look like an accident to me. So next time your non-comcast service is out, I'd like you to ask yourself a question. When was the last time you saw comcast in YOUR neighborhood.
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Review
#244211 Review #244211 is a subjective opinion of poster.

Incompetent COMCAST

We want to file a complaint about the technician who came to fix a phone modem problem at our home on Saturday, June 18th, btw. 5:41pm and 7:32pm and who identified himself as "Pat". He came into the house, looked at the phone modem on the second floor and declared it "pre-historic" (it is a TM402P/110) and said he has a new one in his truck and he would change it. After spending another 5 minutes in the basement, he left and sat in this truck for the next 2 hours. Then, he came back and said that "he could only handle small jobs and that this was too big of a job for him" and that he "referred it to "maintenance" but didn't know when they would respond. When I asked him to change our "pre-historic" phone modem as he promised (since we still didn't have dial tone), he said he wouldn't without giving any reason and drove off abruptly (actually fled "the scene", while I was talking to our direct sales consultant, Paul Brackesy, on my cell phone). This is a total display of incompetency and a waste of my time (as well as Comcast's time and money paid to this gentleman) . I am extremely dissatisfied and would like to file a complaint. I am waiting to hear from Comcast with a follow up on this unpleasant experience. Background: We recently switched from RCN to Comcast and since then our phone has not been working properly. The technician mentioned above made the home visit today to fix the problem.
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1 comment
Anonymous
#301914

I tried Comcast phone service and after 2 weeks of nothing but nonsense and missed calls I went back to the regular ( real ) phone company. Copper wire never sounded so good. I dont have a cell phone so I can not at all rely on Comcast for phone service.

Review
#244096 Review #244096 is a subjective opinion of poster.

Comcast - Xfinity is the worst service ever

Since Comcast started their so-called "New service Xfinity" they have been hiking up the prices and reducing the channels you can watch. We have had an account for a year and a half. We had basic cable through channel 76 plus internet access paying $55.00 a month. We just moved to a new apartment in the same complex and requested transferring our services... Their new way to steal money: gave us a brand new account number, changed our modem and reduced the channels to channel 22 because that is what we are paying... what a rip off. FUcomcast!!!
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1 comment
Anonymous
#343444

email through infinity rarely loads, and with google chrome never allows you to type a email, always have to close it and open a different browser, we are getting rid of comcast.

Review
#244089 Review #244089 is a subjective opinion of poster.
Loss
$55

Call comcast a waist of time. jim

I have found the auto phone systems used by comcast a complete waste of time. Call comcast and you are likely to be returned to the main menu after you have been advanced through numerous automated steps. The www.comcast.com is even harder to access. The obvious answer for me is to not respond to their billing notices, since I have already cancelled my service and moved out of State. But the comcast customers who attempt to converse with the comcast company will have to endure a level of frustration they will not soon forget. If you can talk to a real person you are in luck the people comcast has hired tend to do a good job, its their automatic systems that are worthless.
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Review
#244028 Review #244028 is a subjective opinion of poster.

COMCAST SUCKS! THE WORST CUSTOMER SERVICE EVER!

A Comcast tech was supose to come out to my house to install the cable between 12-3. He/she NEVER SHOWED NOR CALLED!!!! I had to call Comcast 3 times and NO ONE KNEW WHERE THE TECH WAS!!!! Two different people ASSURED ME that I would receive a call within 15-30 mins after waiting an additional hour! TOTAL BS!!!!! .... I NEVER received a call from the tech or from anyone at all to reschedule! TOTALLY RUDE!!!!! The WORST customer service ever! WTF Comcast!!!!! GET WITH IT! You are a big company! There is NO EXCUSE for such POOR service!.... Even the customer service rep was so POORLY TRAINED! It was rediculous!!!!! GET WITH THE FREAK'N PROGRAM. OFFER BETTER SERVICE or LOSE customers/clients left and right!
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9 comments
Anonymous
#595837

comcast really sucks *** i know it cause the call center is located in Mexico and the Customer Service Representatives not recive a properly training,CSRs , managers and trainers dont care about the service and treat customers like *** ,if you have comcast and youre reading this do yourself a favor and cancell the service cause is expensive the triple play is *** the internet service always is slow and intermittent the cdv service fails over and over and the cable tv sucks very hard , comcast is caca aguada......

Anonymous
#598053
@ex comcast worker

I Hate comcast Gabbu Service! Never called me after trying thousand times also!!!

Anonymous
#491073

Comcast Business Class. No.

Comcrust.

No show, no call no nothing. Wasted my time.

Installer needed but can not be found. Comcast customer service has reach new lows this past year.

Anonymous
#482443

Comcast BUSINESS CLASS service offers NO WAY for BUSINESS customers to communicate with Comcast BUSINESS REPS by EMAIL!! How retarded & ***-backwards is that?

What century is this? BUSINESS CLASS is supposed to receive "better" customer service yet they show NO WAY to communicate with the BUSINESS reps by EMAIL.

And, btw, when the 2 Comcast installers first came to the biz address 3 yrs ago to install Internet, they could not find the internet wires & said they needed to cut *** in the wall to find them, & would we give our approval? (What choice did we have but to say Yes? We assumed they knew what they were talking about!) They promised to repair the hole after installation.

So we said OK, we needed the internet service, so do what you need to do. -- So they cut *** in the wall about 1-foot by 1-foot square, near the baseboard. As soon as they did that, the 2nd guy FOUND the wires they were seeking UNDER THE EDGE OF THE CARPET, saying they did NOT need to cut the hole in the wall after all! -- Because they wasted so much time & were obviously on a timed tight schedule, after also installing 1 TV line, they hurriedly left & left the hole in the wall never repairing it as they said they would.

And yes, the Biz Exec Rep (who had set up the contract) was informed re the hole & incompetence if their installers to no avail. They promised to reprimand them or get them better installation training or whatever.

This occurred in N. Florida.

Anonymous
#382937

comcast could not care less about quality - they suck ***.

Anonymous
#324347

FAKE ,SUCK ,POOR AND SLICK

Anonymous
#302311

typical CONcast service

Miss Elvira
#302052

Totally, totally agree!!!I think they were even voted (I forget by who) as one of the top ten worst customer service for a company.

Anonymous
#301133

Please People if a Comcast Business Class Account Executive approaches your business think before you sign anything. Most of the individuals who sell in Comcast do not tell the truth.

This could leave you with a contract and bill. There is an old expression one can run away from someone but one cannot run away from themselves.

I just could not watch these people rip off the customers no longer. :sigh

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Review
#243994 Review #243994 is a subjective opinion of poster.

Comcast-Worst Customer Service Ever!

It is Friday June 17, 2011. My first appointment to have Comcast cable moved from my old house to my new house was Sunday June 12th. I still do not have cable despite 16 phone calls and 5 online chats. We have not received 1 phone call yet about the installation, althogh Comcast acknowledges we have had an installation appt every day since Sunday. I did recieve 1 call from Comcast asking me to return my digital boxes since the service was turned off Sunday at my old house. Their customer service ranges from apathetic to snotty to downright rude. I will NEVER recommend or use their service! By the way, I had cable with them for over 14 years, and my parents (since it was the same house) had the same company too since 1986, so that's like 25 years. So much for customer loyalty!
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1 comment
Anonymous
#306353

This happened because Comcast sucks. They've been jerking me around for years because they are the only cable provider in our area. It's an ongoing nightmare.

Review
#243848 Review #243848 is a subjective opinion of poster.
Service
Comcast Installation

Comcast in Waynesboro, Virginia - I am to big to listen to you small people

i am trying to put up a fence in my yard and the comcast box is right on the property line, my wife first goes to one of there locations and ask to have the boxed moved. of course the first thing that come out of there mouth is we have easway right to be there.knowing how big companies like this works, people do not know what they are talking about they just try to act like it. so we go to planning board and come to find out the easway is in the front of the property not the back. we call again and a man come out and i ask him to move the box and he says can i more it here 3ft to the left and i say that not my property. then again the phranes come out we have easway and i explained to him no it is at the front of the property and so he starting walking away he says on going to planning and see. i said ok but i have already been there. week go by nothing, wife calls again and the service rep says someone with contact you in 48 hours, a week laster no response. she call again this week and the service rep say this is still open and no one has contacted you. great minds were hired by comcast. no i do not know what to do, hire a lawyer and sue them??????????? the worste part i do not trust comcast with having the box on my property, i have pictures of them leaving on box open,half on ect after they finish working on something. i have never complained about them coming on my property to do repair work and then leaving box open. children could really get themselves hurt by things like that.
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2 comments
Joblow
#331748

There is more than 1 easement the one cable uses is the energy right of way. Comcast cant just back a truck up an throw a pedistal anywhere.

Not sure how old your edition is but the pedistals are done b4 the homes are built using the property lines and energy easements. Moving a feederline is not a 5 minute job and very expensive your yard would need be trenched up to pull it out and move it.

I would go back to the zoning commission and ask where the energy easement is located and you could just go around the pedistal if this be the case. We are talking about a 2 foot tall 5 inch wide object not a brick shed.

Anonymous
#301145

Notify the Public Service Comission in your state.

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Review
#243593 Review #243593 is a subjective opinion of poster.
Loss
$10