Comcast Reviews and Complaints
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Failure to meet needs of disabled client | Comcast review from Fort Lauderdale, Florida
added service order to Comcast for phone for disabled mother with caveat that we keep the same number. Comcast and ATT failed to cooperate and deliver what was promised. Both companies have idiots for employees and incompetent supervisors. Both companies should be penalized for their deceptive practices and failure to cooperate. ATT doesn't provide customer service after 5P. Neither company employees give last names. Neither company calls you back if they disconnect you. I have spent minimal 20 hours trying to rectify the issues. I think the company should be investigated by FCC and the agencies for aged and disabled.
Comcast cancellation RIP OFF
anyone familiar with the way comcast does business?? they completely screwed me over. they lied & owe me $150 and will NOT pay me back. i canceled my account/services within 30 days and they said that if i did that, that i would get a full refund. the guy in the comcast store even told me the same thing. all in all, i canceled, and they talked me into getting the internet ONLY and told me that it will NOT be a downgrade, but it will be a totally different account with a new account number... I made it veryyy clear to him about how i didn't want to do that if i wasn't going to be getting the $150 back. he made it VERY clear, that i would get the money back no matter what since i canceled my account. WELLLLL, they just said they will NOT give me the money back since i "downgraded" my "bundled" service. um are you SERIOUS!??!!??!?! thats exactly what i DIDNT do. the guy in the comcast store told me that it was NOT a downgrade, but a completely new account and that i would NOT loose my $150. now what?!?!
Comcast sucks, they up charges while you sleep
Well, The just decided without telling anyone that they would double the rates. How funny, totally uncooperative, and that is what it is, no explanation other than your special rate is over, now pay us for the last month and the next month at the NEW rate. No sense of customer service, no apologies, just pay up or we turn you off. I guess they think they are the only game in town. they are not. So now they want you to deliver to them the boxes at their location or PAY to have them come get it. REALLY? The service is terrible, they don't even have costomer service, they just have *** that want to charge you for everything.
Comcast billing pratices
i have had comcast for years and years. over the past few years the bill keeps going up up and i call customer service and the montly charge is adjusted to a more reasonable level and last time i was told it is " locked in " for a year. but as usual, the monthly charge creeps up. I am never notified. I pay online and then i see the increase on the online statement. i am tired of caling concast and being told information that is false and i am going to dump comcast as soon as there is a viable option. and when that day arrives i will celebrate.
Comcast Should Fire the invalids working for their customer service.
They changed our service to xfinity to prevent us from leaving and going to AT&T, so we agreed and have had nothing but problems with our internet, phone, and cable. We've called and complained for the last 2 months, and finally they decide to send a technician this morning. We waited and waited only no one showed up. I call them and they said that they called but the number they have on file is some random made up number. I was furious because we've been with them for 9 years and this is the bs we deal with. Goodbye comcast, hello any other company that wants to stay in business. I hope a few years from now when hopefully people start getting wiser and reading the complaints will finally put them out of business.
Keep hanging up or transfer to nowhere! | Comcast review from Silver Spring, Maryland
I call Comcast 14 times today to get some help on the connection with my laptop. I kept getting the accounts payable office since I owed a small balance. I weas transfered around to other offices that I either got a busy signal or got cut off. The dumb clucks kept telling me they are here to help but they just cut me off saying they would stay on the line with me. I finally got a supervisor on the phone from the tech dept and the problem was finally fix but, it took 5 hours! This is not the forst time it happened. I later took my laptop to a computer store and pait $79.00. For now on, I rather do that than sit on the phone with those idiotts at Comcast
Failed to resolve digital reception issues | Comcast review from Savannah, Georgia
I've had digital cable with Comcast Cable since February. Each time I call I'm routed to a call center and the problem is not resolved. I've had repairmen to my residence more than 5 times to rectify the situation. Someone came yesterday morning and for the 2nd time in 30 days, the problem returned within 2 hours. I can't even call to report the problem less than 24 hours after someone has been here. I'm so tired of calling, rebooting, and exchanging boxes. I feel that Comcast knows they have a monoply on this type of service (at least in my area), and I'm treated accordingly.
I just had an internet connection installed in my new home. I ordered my service online at a quoted price of $36.99 for monthly charges and $34.99 for the installation fee. I received my first bill after the service had been installed, and the one-time charge had been...
Comcast Internet Service
I disconnected Comcast May 2nd 2011. I was told by a Comcast rep to return the equipments to the nearest Comcast office within the week. So that was exactly what I did on May 3rd & got a receipt of returned equipments. The receipt also showed the account had 2 cents credit. I even verified with the rep at that office that I didn't owe anything. Then later on, I received phone calls from Comcast asking for their equipments. I told them that I have proof that their equipments were returned. They basically said not to worry. Then I received a bill in early June charging me for unreturned equipments. I called & spoke to yet another Comcast rep. I was so upset. The lady looked up my account & I was on hold a long time while she researched. She came back at the end & told me not to worry b/c the system showed that I don't owe anything. I asked for a confirmation email, but she said there wasn't a way for her to do that. Then today July 7th, I got another bill same as in June! I call Comcast again. I asked for a supervisor. After being on hold 15 minutes the rep came back on to tell me he can't find a supervisor. Then he connected me to Nadia. Again I explained my situation. She said I still owe Comcast for the modem. I explained that I didn't have modem owned by Comcast; I had an old modem that was offered for free six years ago via Comcast promotion w/ Bestbuy. When that modem died, I purchased another modem. All with my own money. At first rep Nadia didn't want to hear, but eventually listened. So finally she said she would have the matter researched & removed the charge for now. Comcast lost me for life, & I will spread the word.
Comcast Cable sucks
About a week and a half ago my cable was out in my apt when i got home after work. I find out that Comcast had some people working at my building earlier that day on 2 other apt's and since cable was wotking fine before I left for work and now not working after they did work. I call Comcast and tech's try to work through problem on the phone and still no cable. After 2 days of no cable I call to have someone come out to fix it and I was told first appt is not until 7/6/11. I was then told cable guy would be there between 830 am and 930 am and shocking that the guy shows up at 9am. I give him apt managers number and she is not there yet but on her way. I call the guy back at 911 am to tell him that manager is on her way and he says I had to leave for another job. Pretty ballsy that I have been waiting for over a week without cable and this guy waits 10 minutes and leaves. The company sends another tech out to arrive between 1 and 5 pm and he arrives at 4 and after trying to fix it he leaves a note stating he coouldn't fix and he would have to have another dept come out. I have heard nothing all day today and I finally call Comcast and I was told I have an appt set up on 7/8/11 as an all day appt with no certain time frame and they can come anytime. Really? I don't have anything better to do than to sit home all day at home waiting for a cable guy to fix something that I didn't break. I wish my area had another cable compnay to switch to.
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