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Comcast The Most Hated!

Before I decided to get Comcast. Everyone warned me about how horrible their service was. I decided to try it anyway and wish I didn't. Everytime I turn around my internet isn't working, my house phone is having problems and my cable is out. One time my cable was out for 3 days and they gave me a credit of five *** dollars! If im paying d*mn near $196.00 per month for phone, cable and internet I expect my services to work 99% of the time! What a rip off. Time for Verizon! Whooo Hooo
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#250580 Review #250580 is a subjective opinion of poster.

Comcast tries to rip you off straight from beginning

Spent 2 hours on the phone with comcast with a person who could barely speak English. He charged my credit card for installation and equipment charges totally nearly $200. When I called to set up installation, I was informed that they do not service my area. Waste of time, fear of being ripped off, etc. I am going primitive, living without cable, phone, internet because there is not enough KY jelly in the world to stop the pain of that. So tired of companies that do not recognize that my time is worth money, and the last thing I want to do is sit on the phone with some yahoo who doesn't know what he is doing, or even worse, knows what he is doing and doesn't care.
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#250445 Review #250445 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$200

Comcast

Ok, so i have had comcast for years and I had the business service installed in my office. While the sales rep was there he said because i owned 3 corporations and ran one out of my home that he could set my phone, fax, internet and cable up as business class and it would be a savings of 50 plus dollars a month. So like anyone with a half a brain I did it. When filling out the contract I questioned him why there was no cable on it and he replied that since I already had cable, he would just merge the two accounts and the price would remain the same. Now fast forward 11 months, everything has been fine with the exception of a repair to my cable that the tech never showed. Well now that they are going to all digital and the fact that we have a few older tv's my wife asked that i call and inquire about the digital boxes. That is when i was told that I had been receiving cable for free an they should have been charging me. They want an additional 59.00 per month to my already 120.00 a month bill. I explained to them that I have had numerous conversations with CS and nobody has ever said anything before and that in fact if I added this service to my bill i would be paying more than before and would have never switched to pay more. The customer service rep provided me with a bad number for my sales rep, so I called back and talked to his supervisor and she said she was sending him an email and one of them would call me back. I expressed that I wanted to get this problem resolved without interruption in service and she told me not to worry about it they would call me. Well here we are 4 days later and no phone call and they turned off my cable. I called and they gave me the same bs and still have called me back. Comcast is nothing but a bait and switch company compiled of a bunch of lying crooks. I am very interested in filing a class action law suite as to maybe get someones attention in the corporate office.
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#250433 Review #250433 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast broke my contract. If I break it I have to pay $150.00 so I have no recourse.

Comcast has taken away channels that were part of a 2 year contract that I have with them and now require that I "upgrade" or pay more. If I break my contract I am required to pay them $150.00 but they are not required to pay me since they are breaking my contract. Fair? Outrageous! I called and was only asked if I wanted to upgrade or not. How do I make sure I don't get billed for the $150.00 if I change services? Is anybody listening? I have already posted a complaint with the FCC and the BBB.
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1 comment
Me
#331738

Comcast has only offered contracts a cpl times. Please read your agreement in full.

I am fairly sure it does not say you can not add something to your agreement. It should state you can not downgrade from the original agreement.

Unless you took something of value for the agreement like a mini laptop or Xbox360 or PS3 I dont see them charging $150 either way you go. If you did agree to the gift then you are binding.

Review
#250161 Review #250161 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast - benefitting from monopoly, how do we get alternative????

I am in a neighborhood where Comcast is the monopoly (on high speed internet) - so we all have stories around here. Six years later, and I should get a complete refund of all that I have ever paid to this lousy company if you paid me just $5/hour for the time spend with their customer nonsense (do they really call it service - they are joking, right?). Working from home, but internet has been non existent for the past five days since someone apparently decided to change some detail on my account. Oh I could go on - there's something every month. I know everything they ask me to do every time I call in. But what do we do? What is our alternative? Which organization can we all sign onto to get these corporate guys booted? I look over the complaints and we can all vent - but they don't give a *** because we don't have alternatives....
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#250133 Review #250133 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast has the Absolute worst customer service ever

Absolute worse customer service ever, ive been lied to twice. Sat on the phone on hold for 20+ minutes, just to be told nobody can help me and try back again later. This happened everyday for over a week. After reaching comcast, finally, when i calmed down, I was told everything was resolved (by a man named Brian) and that they will be sure to reduce the charges to 60 dollars and send the new bill to my address 700 miles away from where i'm still paying for service. I was told over a month ago that the service was to be shut off and the boxes would be picked up on a date (my last day in town) and they never showed up. I now just recieved a bill for 400 dollars that i wont be paying. I'm sorry for those of you who are shackled to the chains of Comcast's sneeky, greedy monopolization. ****If anybody can find me a way or number to call where I won't be lied to or put on hold for 20 minutes, PLEASE email me at DCproAudio@gmail.com****
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3 comments
Anonymous
#360095

:upset Okay, so they lured me in a deal for 12mo internet for $25/mo, but then it jumped to $70/mo after that, they're crazy!

But I called and first their automated system just looped me around and I couldn't even get on hold for customer service rep, when I finally broke the automoated system code and was put on hold for 25mins, I was told I contact the wrong division and I had to call another number only to be put on hold for another 30mins!

I JUST WANT TO CANCEL MY SERVICE COMCAST!

Anonymous
#316147

Comcast service continues to have problems and customer service is terrible, when will they get competition in our area . they have a monopoly here. Which congressmen do they buy and how much are they paying?

Anonymous
#315825

Couldn't agree more. Getting to talk to a live person requires being on hold for > 1/2 hour, then while being transferred getting was cut off.

Of course this requires starting from scratch. My specific problem is the modem we pay $7/mo for stopped working. Wife was told by a tech to take it to Best Buy and they would exchange it.

Took it to Best Buy, they thought I was crazy. In other words comcast as a company is no good, the only competition is Verizon but have heard the are just as bad if not worse.

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#250066 Review #250066 is a subjective opinion of poster.

Had 4 appointments still no cable | Comcast review from Chicago, Illinois

They kept saying the order was put in wrong. So kept rescheduling which is my 4th time now. It's been a week and a half now and still no cable. The reps are clueless and supervisors. They need to get fired and hire new staff. They don't like doing their job. Full of *** i hate comcast i hate their *** they suck and all employees there needs to be fired. They dont know what they r doing at all. instead of trying to listen to your questions. They read notes from previous conversations. They act slow and clueless
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1 comment
Anonymous
#314859

Yet, you keep rescheduling them to come and install your cable? Are you a glutton for punishment?

If you "hate" them so badly, why on earth would you consider rescheduling with them four times?

There are plenty of other cable companies out there, and if you keep subjecting yourself to a company that you feel is "slow and clueless", it's your own stinking fault. :x

Review
#249947 Review #249947 is a subjective opinion of poster.

Management to busy to handle complaint! | Comcast review from Mount Laurel, New Jersey

I've had an ongoing problem beginning Dec. 2010...talked to managers, supervisors, customer care reps. I've been stood up w/ appointment, had my service need sent to the wrong departments, 2 or more times. I've had to hold please, for a total of around 2/3 hours, cut off several times and had to call back, through all of it. I might point out that I have payed my full bill on time during all this. I have no desire to go over my problem with somebody new again...done this 3 or 4 times. If you read the log on my account, when a tech. did come to my home, he decided the line that runs from the out-side of my home to your connection at the street, needs to be replaced. I was told this in Dec. last year. I'm missing 11 channels I should get, and several others are fuzzy...I was told there is nothing wrong with the receiver and that you could complete the work w/o me even being home! After 7 months of e-mails and phone calls they had a young customer care guy call and ask if I'm having a problem...please! I'll be droping Comcast at the end of the month!
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2 comments
Anonymous
#317204

Management is not too busy to handle your complaint, they just don't want to. I worked for the company and we had so many problems getting supervisors to take supervisor calls.

We were told to handle the call and they can't do anything to help and to take ownership of the call. If you get a supervisor to take your call, you were a lucky one.

Anonymous
#314628

comcast service STINKS. as posted by many people here they give you the comcast runaround, attempting to be nice but not effectively doing anything.

there is one person at comcast who seems responsive and will agree that their behavior is poor.

his name is Jack Solenberg - he can be reached at 3020661-8167. my guess is that as soon as comcast finds out that they have someone who is effective, he'll be let go or put in a position that will not be able to help their customers.

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#249472 Review #249472 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast falsely lies just to reschedule without telling you!

My appointment was for July 15 between 5 pm and 8 pm. Keep in mind I waited over a week for this appointment. This appointment was for new service, not even to fix anything. Just to set up my much needed internet (btw typing using my cell phone's internet). I'm waiting and waiting, around 7:30 pm, I call just to check. The representative informs me that "I" had called in today and said I'm having electrical issues at my house and to reschedule for Monday. I'm like, WHAT?!!. I did not call in to reschedule, period. I'm upset and she's like, "does someone have something against you, that also has your information, to do something like this?". I'm like NO, of all things to "do something", really?!...to change my appointment. I'm pissed. I responded to her, NO, someone in your department did this on purpose, because some lazy *** technician did not want to show up for the last appointment on a Friday evening. I am beyond pissed. I had to rearrange my whole schedule to be sure to be here for their technician to install new service. Comcast needs new serious competition besides ATT's slow dsl. If another cable company with the same internet and pricing power as Comcast, could come in without being bounded by territory, us consumers could choose and ultimately force Comcast to be more respectful to their customers who pay *** good money to use their service.
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#249219 Review #249219 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast's completely incompetent customer service team

Signed up for Comcast Xfinity service a month ago. first appt to install cable and 3 HD DVR's 2 weeks ago, technician showed up without DVRs! took a week and several attempts to schedule appt for DVR's to be installed. That guy claimed he had 3 but when he left we discovered he only installed 2. now the signal for all 3 TV's claiming we need to call to initiate the service. Called several times and nothing works, need to schedule another technician visit. Several times they cancelled appt's because they claim no one answered the phone, automatically bumps the appt out 1-2 days. now 2 weeks and still have *** poor connection. So ready to jump back to DirecTV!!! what was I thinking...
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#249205 Review #249205 is a subjective opinion of poster.