Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast Customer Service is a Joke

I upgraded my internet through comcast & returned my old equipment. Comcast sent me a bill charging me for the old equipment. I called 1-800-934-6489 after waiting for 5 minutes they told me that I had the wrong number and gave me 1-866-727-9840. I waited on hold for 15 minutes more. The fellow who picked up the phone here told me that I had the wrong number and gave me 1-800-945-2288. This phone number is the same phone number as 1-800-934-6489. After waiting again the lady who answered the phone said she had to transfer me yet again. I am now waiting again. I have been on the phone now for almost 1/2 hour - just to cancel my bill.
View full review
4 comments
Anonymous
#549627

I couldn't agree more! I was charged for some kind of *** modern rent every month but I have never even rent it!

I have talked with, I don't know, 5 people already. But I see the rent again!

Anonymous
#519602

Six days after cancelling my service, I received an e-bill for the next month's service. When I called to make certain I didn't owe, I was told I have a $2.44 credit coming.

On the plus side, the system to call me back instead of making me wait on hold seems to be great (I'm in the 12-18 minute waiting time right now...) If this works, it rocks.

Anonymous
#470747

Same happened to me I was transfered 5 times, then cut off, then called again, then transfered 5 times before I got transfered to my local comcast office in the seattle area. geez, just give me the number to my local comcast office in the first place :zzz

Anonymous
#412860

:cry

View more comments (3)
Review
#241008 Review #241008 is a subjective opinion of poster.
Loss
$30

Comcast left me without my land line

I arranged for Comcast installation. They said they would contact to have my phone # ported over, and I did not have to do anything. This was two weeks prior to installation. On the day of installation, they said the process was not finished to port the telephone number. They indicated they would complete it and call me back. No phone call. I called and Comcast said I would have a telephone in 24 hours. Three days later I still do not have a telephone, which is crucial to working from home. I called and said now I won't have a telephone for 5 more days (a total of 7 days). What's going to happen on day 7? Will they tell me 10 more days for my telephone service. I'm not impressed with their service!
View full review
3 comments
Anonymous
#306981

Comcast also lost my number I had since 1997....so I requested a new number wich they looked up and said was avilable and will be in in "24 to 72" hrs....a week later...no phone number...I call back and they tell me the same thing....today I call back (4days later) and I tell them if it's not on by the end of the day, they can remove phone service from my tripple play and I will get the phone service that only cost $19.95 a year! They assured me it will be active in 2 to 5 hours....it better be or I am going to march right into their office and demand they remove the total cost of the phone service from my tripple play package and lower my monthly bill! They are not very professional at all and their "Comcast Customer Guarantee" is BOGUS!

Anonymous
#294559

I had a similar problem with Comcast when trying their VOIP Phone Service. Totally Unreliable, they lost the phone number I had for 30 years, gave me same excuses about porting the line over.

Spent hours on the phone with them and finally told them forget it I want my " Real " telephone Co. back.

Compared to Comcast phone service, the old Copper Phone Lines never sounded so good...and... they are much more reliable.

greenice77
#294162

that all depends on who you are porting your number from. some an take up to 14 days. the number still has to be active also.

View more comments (2)
Review
#240923 Review #240923 is a subjective opinion of poster.

Comcast in Overland Park, Kansas - They are a scam

i just moved into my new place and i paid comcast 72 dollars and they told me my cable will b tranfered and on the next day and they sent a tech to turn it on from outside and my cable is still off and i am pissed off because i got cable for my kids to wacth more cartoon and we moved to a new area but my cable is off nand i am extra and very *** because the tech didn't come in to check my cable and he was park right at my door and i call comcast back they told me that i would have to pay for a tech to come back out abd that's what make me extra *** i jus move in who havemoney to pay a tech take comcast cable out my city
View full review
Review
#240894 Review #240894 is a subjective opinion of poster.
Loss
$72

Comcast in San Francisco, California - Bad service

Comcast is the worst. I've had technicians out 6 times to fix either tiling or audio cutout. After 4 different boxes and a variety of other maneuvers they said I need to relocate the cable coming in to my TV. I made an appt. and they never showed up. I have the protection plan and now have another appt where I will be charged $21. Yeah I'm going to finally look into satellite. Why doesn't anyone do Anything about Comcast? I don't know 1 person who is satisfied. They have a monopoly in Minneapolis so I'm kind of stuck.
View full review
3 comments
Anonymous
#319811

omcast needs to be shut down ! This is discusting service.

3 times I was told some1 will be there today no 1 ever showed up. Absolutely no excuse . They should be shut down.

Be prepared for a disaster and *** when dealing with Comcast! 4 days without service!

Anonymous
#294560

They are more interested in selling their services than maintaining them.

greenice77
#294164

i know that Comcast has alot of problems. i work for the company, and would not want thier service.

View more comments (2)
Review
#240766 Review #240766 is a subjective opinion of poster.

Comcast Has NO Customer Service!!!!

Let's get over the fact that Comcast service is mediocre at best. It has been over a year now that Comcast customer service can't even get my home address correct. Ironically enough, their Accounting department has no problem cashing my check each month so it seems they have it down just fine. As a result, they have created 3 different ficticious accounts and counting, creating erroneous charges including cable boxes I don't have and stating I need service calls to fix my equipment even though my equipment works just fine. Each time I'm on the phone for an hour plus going through the managers to get to a supervisor (which they never want to get on the phone) to correct having no service for a day at a time and ultimately, erase the accounts they made up!!!! This month alone I have spoken to 8, yes count it 8 supervisors alone. All who have promised that the issue is resolved, who don't take the time to go through the logs to actually take care of the problem, which they created in the first place!!!! It is amazing they are still in business.
View full review
Review
#240435 Review #240435 is a subjective opinion of poster.

I hate Comcast!!!!!!!!!!!

I hate comcast so much they have disconnected my service twice and each time I had to wait days for them to get my service back on. NOw its running slow or not at all and I cant even get a tech to answet the phone!! I am sick of this company my email is bnice27886@yahoo.com i am willing to join a civil law suit or just a online protest of the company. Anything just so people will know how much this *** *** company sucks!!! *** we can even go to the owners house and sit there until we get better service!
View full review
Review
#240213 Review #240213 is a subjective opinion of poster.

Verizon DSL Faster than Comcast Xfinity ! Poor Service

My internet went out after a thunderstorm. I call Comcast and they tell me my Modem may be bad but they can not replace it for 5 to 7 days, it is a Comcast Rental Modem. I ask if I can go out and buy my own and they said yes. I go to nearby Staples and for $100 I come home with new Modem. Hook it up in a couple of minutes call Camcast and they set it up. Worked for 20 minutes then no internet again. I call Comcast again and am told the service is off for maintenance and it would be back in about an hour. It never came back. I call Comcast and now they tell me it is because fiber optic cable is being put in, Fiber Optic was put in here over 5 years ago ! Comcast schedules appointment for a tech to show up 8AM to 12 Noon on Monday. No Show ! Then I am told tech will be here between 11 AM and 2PM, once again No Show, then they tell me 2PM to 5PM. 5:05 PM a tech arrives and confirms no signal for internet in my house. He checks out on the pole on the street and No Signal. Tech says he can not do any more and would have to refer the problem to " Line Maintenance Dept. Meanwhile, first thing Monday Morning I call Verizon and inquire about getting $19.95 / Mo DSL. We discuss various plans they have and agree on what I wanted. They shipped me the modem & filters overninght got them the next day. Tuesday I get a call from Verizon that my phone line is ready for DSL and to go ahead and do the self install kit. About half an hour later I am on line with Verizon DSL while I am still waiting for Comcast Line Maintenance Dept to repair the cable in the street here ! It has been One Week since the problem with Comcast began and I am still waiting ! I'd suggest anyone with Comcast Internet, if you are ny kind of serious internet user, you might want to look into getting a budget priced DSL service as a back-up in case your Comcast Broadband stops working and you too have to wait a week or more to get it back ! The DSL is doing a nice job for me for most of my internet uses. At least I can still be on the internet. Who knows when Comcast will ever get my service fully restored. As I bought my own Modem, I returned the rented one to their local office. I asked for a reciept. The reciept said nothing on it about a rental modem being returned and the space for a signature was blank. I asked to have the reciept filled in showing return of the rented modem and also a signature. The " clerk " refused to sign the reciept or fill in anything more than what was printed on it. I ask to see a supervisor or manager and was told there is NO supervisor and NO manager at this office and if I have any further questions I have to call the 800 COMCAST number ! So how can I say Verizon DSL is Faster than Comcast Xfinity Broadband ? When I called Verizon for DSL they had me online in 2 days after I first called them ! It has been over 1 week and Comcast has still not fully restored my Comcast Xfinity Broadband ! This is certainly NOT Comcastic !
View full review
Review
#240084 Review #240084 is a subjective opinion of poster.

Comcast Xfinity, so-so at best and terrible customer service

1. Install date of Xfinity was to be a Sunday, waited all day, never showed. Called to get rescheduled, no problem...In a week. Got super, they showed up next day. SHOULD'VE BEEN A WARNING! 2. Many days of terrible speeds, not finding webpages, etc, etc, etc. Many 1-2-3-4 hour "outages" at a time constantly. 3. Moved addresses, down for 3 days due to their scheduling mishaps. 4. CSR's will always tell you to call billing for credits due to their issues. This is not needed, THEY CAN DO IT, they're just too *** lazy. 5. Had issue 5-25-11, service went down, no explanation why, said my modem (Motorola Surfboard, D3 type) was not getting signal. Called in for issue, 2 days for tech to come out. WRONG! Got next day, 5-26, 4-6pm. No show at 6, 800# says then 6:30pm. No show then. Called back, CSR says "No problem, next appt is 5-28". Just then, the tech calls. Turns out it's a problem with D3 modems, ALL OF THEM not getting signal. Oh, forgot to mention they sent me an EMAIL while I have no service, to remind me of the reschedule. Now I get to call in, screw with getting credit for renting their modem so I have service, then I have to deal with their schedule for them to pick up their own modem, etc, etc, etc, no idea when this will all end. Tech support is a joke, all they know how to do is a reset and tell you to unplug your router, if none of that works, it's your problem, even though 10 neighbors have no service either. Told by techs that "residential" service is considered "Recreational" use, so they are not exactly speedy about servicing issues. But if "Business" account, they're much quicker. Techs also told me to go to the business side of it, slightly more expensive, but I would've had a tech in 4 hours. Techs told me even though current customers having issues, new services were getting installed on the same day of call in. $40 in credits issued over this issue, but it's like pulling teeth with a string and a door.
View full review
1 comment
Anonymous
#291658

My Comcast internet has been out for over a week now. I found I could get DSL from my phone co. for $19.95 per mo. Phone Co. had me up and running on DSL in 2 days after I ordered it and my Comcast Broadband is still not fixed. Comcast keeps self-cancelling appointments and does not tell me abut it. I keep calling them 10 times a day now til they will show up. At least with the DSL I can do most of my online operating with little or no difference from Comcast Broadband.

I am happy now for only $5 per week I have a second ISP ( Verizon DSL ) and very cost effective too.

You Cna't rely on Comcast as evidenced by so many similar complaint posts about their service all over the internet !

Review
#239913 Review #239913 is a subjective opinion of poster.

COMCAST terrible service, worse comunications

comcastComcast couldn't be worse- break their monopoly-HELP! they never solve problems, they never meet the repair schedule, they never call back. They ask you to take a survey but never call back to let you complete the survey, I've wasted 100 hours waiting for service calls. they keep giving different excuses for the problems, they offer pennies in compensation. I'm writting my congressman and senator. I've spent thousands of dollars over the years. They are the worst company I have ever dealt with. I have no other words to describe these horrible people. Money hungry
View full review
1 comment
jaredford
#294281

I started a facebook page: I know an *** at Comcast" because of all of the problems I have had with these fools. I was very effective when I started threatening to contact the FCC and BBB.

Review
#239759 Review #239759 is a subjective opinion of poster.

Comcast is a ripoff

Comcast charged me over $400 for approximately 15 rated x movies and 2 wrestling events and assorted $1.00 movies that were ordered overnight from 1:00 am to 5:00 am on a single night. All the events were ordered within 3 to 10 minutes apart. Who in their right mind would continue to order movies minutes apart and wrestling events all in one night. I complained to them and opened a dispute ticket in November 2010. I had to keep calling to find out the results of the "investigation" no one ever had the courtesy of calling me. They claimed they concluded the investigation and found that the receiver in my bedroom and in my 13 year old son's room was the equipment that had ordered the movies. Mind you I don't have a home phone and the only way to order movies would be to call comcast to place the order. They read off the serial numbers to verify it was coming from my equipment. I am a single mother who works almost 10 hours a day to make ends meet. My kid goes to sleep from 10 pm to 6:30 am and I'm so tired I can barely watch tv after checking homework and trying to spend some time with my kid. Finally in February 2011, they escalated the issue to the corporate office and told me I had to speak to a corporate manager. I called and left a message for some guy named Walter. He called me back but because I was at work I missed his call. I called this guy 5 times and never got a response. Right after that, a technician showed up at my door with an order to pick up the equipment. No call before coming even though it said right on the order to call first. I gladly turned over the equipment and the tech told me that I would have basic service for 30 days while this was being sorted out. Lies!!!! Service was cut off the next week. I went to DishNetwork and haven't had a problem since. The sad part of all this is that I used to work for comcast so I know how the systems work and which departments to reach to get issues resolved. Comcast Sucks! I filed a complaint with the Florida Consumer department and after 30 days, was sent a letter stating that Comcast Refused to Cooperate so they couldn't help me. They did suggest I obtain an attorney to sue Comcast and that's exactly what I'm doing because they have now sent me to collections. Go to DishNetwork or AT&T, customer service at comcast is non existent period!
View full review
Review
#239706 Review #239706 is a subjective opinion of poster.