Comcast Reviews and Complaints
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Latest review first
Ditto to all users of Comcast who had trouble with their handling of equipment. We changed plans and had their technician come to take back equipment. He dropped the box in the driveway and ran over it!!! We picked up the broken piece, but Comcast wanted US TO...
I went on line today to check out comcast. they are running a special 29.99 with a two year contract. Here is where the scam happens they told me that on month 13 of the 24 month conract it goes from 29.99 to 44.99 a month. I said but it would be a 2 year contract. so...
So Called COMCAST Upgrade to TV Guide
Who came up with this new TV guide?It is the worst *** I've ever seen.You need to drug test whoever came up with this. Prices keep going up and service keeps getting worse. Atleast once a week I have to unplug and reboot ever since they started charging more for HD. Everything is forced on us. Does COMCAST EVER ask what the user wants? NO Lord even this wants 100 words Comcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksGo Verizon
Comcast has no loyalty
After 15 years of being a loyal customer, my bill has gone up over $70 in the last two months. When I called last month, they said I had to wait a month because I just came off of a "promotion." Instead, my bill went up and additonal $30. This time when I called, I couldn't even get anyone to pick up the phone. I am tired of their customer "no" service. Congrats Comcast, after 15 years you finally will lose me as a customer. I only hope AT&T has better service than you do! Shame on Comcast!!
Is Comcast taking over the world?
Got home from work today and found I no longer have access to 2 channels I've always had. Called them and was told in a condesending tone that "I probably don't want to hear this, but it was a mistake that I had been getting it because I do, after all, have the economy plan". Yes I know I have the economy plan. I had to get the economy plan because I could no longer afford anything else. On top of that my monthly bill just increased over $30.00 a month because my "special" pricing for my internet has expired. My Comcast bill is over $ 93.00 for less than basic cable tv and mediocre internet service. Like many others I work hard and struggle to survive on one income. I'll be retiring in a few years and already assumed cable would be a luxury I'll be forced to live without, but I know now that day is coming much sooner than I thought. TV has been my only companion. It's very sad that this giant conglomorate that spends millions on tv advertisements to promote themselves doesn't have a concience and doesn't feel the need to consider how difficult it is for someone like me to pay their prices for what should be a free service anyway. Does it sound like I'm feeling sorry for myself? *** right. They have no clue, nor would they care how hard I work just to get by. Silly me for believing that tv and affordable internet should be available to everyone.
Comcast Tv Service
End the Comcast monopoly
Someone needs to end the Comcast monopoly. The Justice Department must ensure that they are not allowed to acquire NBC Universal. This is such a minor issue, but they just downgraded (or, as they say, "upgraded") my viewing guide to the same guide that I had circa 1999. All of the useful information that I used to be able to view prior to selecting a channel is gone. So, of course, I call, only to wait on hold for 10 minutes to talk to a guy who tells me I need to hold indefinitely for the "advanced technical" department. They never pick up. Mission accomplished, Comcast: You'll never have to address my complaint. If they don't have to pay attention to customers now, one can only imagine how responsive customer service will be once they are the largest media company in the world. Comcast is living proof of the detriments of monopolies.
Comcast hold credit balance for 42 days and counting
Cancelled my Comcast service in Montgomery County, MD in May 2011. Have an undisputed credit balance of $118.73. Was told by Comcast that it was coming soon. 42 days later. . . still nothing. I've spoken to three different Comcast account representatives. All apologize, agree that I am due the amount in question then conclude with, "we don't know when I'll get the check" and "no" they will not pay late interest charges. Comcast charges 10% on all overdue invoices so why don't they pay 10% on credit balances that they are late on. Shame on Comcast.
Updated Comcast TV Guide is Horrible
... 3 lines of what's on TV so they can make room for a pop-up ad banner on the bottom trying to pitch Monster.com? seriously? Comcast --> you need to figure out what customers want. Monster.com --> bad choice for how to advertise. you've actually offended a potential customer. & ironically "Pissed Customer" is now *** me off because they're wasting my time to get to 100 word minimum. All I needed was 50 so the rest of this is just to waste space until the *** site lets me click submit. gotta love spending 100 words to say what only needs 50.
I signed up for comcast internet only about a year ago. I told them several times I wanted internet ONLY. My first bill was 140 dollars. I had some delux bundle they were charging me for. Over the next several months and endless phone call I finally got them to change this to the 22 dollar a month internet only plan. Now they wanted to bill me for the time I had the delux bundle. I refused to pay for it and finally DISCONNECTED from these slimy bastards. I pay 10 a month more for internet service - but I am much happier dealing with a company that deals honestly with its customers.
Comcast Internet Services
Comcast Internet Services has the worst customer service I have ever dealt with. It all started 3 weeks ago, my neighbors contractor accidentallt cut the line that goes from the Comcast box to my home. I have called Comcast and made more than 10 appointments to have the problem fixed. They have sent our 7 different techs. all of which have told us we need a line crew to replace and bury the new line. Our latest interaction took place earlier this week. A crew came out Monday, 6/21, they told us they needed a line detector and would be back on 6/22. They gave us a 9AM-9PM window. I called Comcast at Noon & 5:30PM on 6/22 as nobody had arrived to do the jobm they assured me a tech. would be there before 9:00PM. I called at 8:30PM and was told the appointment was rescheduled for 6/23. My wife stayed home AGAIN on 6/23, we called to confirm our appointment at Noon, 5:30 & 7:15PM. We were told all 3 times, someone would be out by 9:00PM. I called once again at 9 and was told the appointment was rescheduled for today, 6/24. I was told the Tech. called my cell phone at 7:30 to inform me of this change, yet nobody called me at all. My wife is home AGAIn, waiting for them today. Unfortunately where I live, I don't have any other option for DSL service. If you are considerring switching to Comcast, do yourself a favor and DON'T DO IT! They are HORRIBLE!
Comcast Internet Service
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