Latest review first
Comcast Has NO Customer Service!!!!
Let's get over the fact that Comcast service is mediocre at best. It has been over a year now that Comcast customer service can't even get my home address correct. Ironically enough, their Accounting department has no problem cashing my check each month so it seems they have it down just fine. As a result, they have created 3 different ficticious accounts and counting, creating erroneous charges including cable boxes I don't have and stating I need service calls to fix my equipment even though my equipment works just fine. Each time I'm on the phone for an hour plus going through the managers to get to a supervisor (which they never want to get on the phone) to correct having no service for a day at a time and ultimately, erase the accounts they made up!!!! This month alone I have spoken to 8, yes count it 8 supervisors alone. All who have promised that the issue is resolved, who don't take the time to go through the logs to actually take care of the problem, which they created in the first place!!!! It is amazing they are still in business.
I hate Comcast!!!!!!!!!!!
I hate comcast so much they have disconnected my service twice and each time I had to wait days for them to get my service back on. NOw its running slow or not at all and I cant even get a tech to answet the phone!! I am sick of this company my email is firstname.lastname@example.org i am willing to join a civil law suit or just a online protest of the company. Anything just so people will know how much this *** *** company sucks!!! *** we can even go to the owners house and sit there until we get better service!
Verizon DSL Faster than Comcast Xfinity ! Poor Service
My internet went out after a thunderstorm. I call Comcast and they tell me my Modem may be bad but they can not replace it for 5 to 7 days, it is a Comcast Rental Modem. I ask if I can go out and buy my own and they said yes. I go to nearby Staples and for $100 I come home with new Modem. Hook it up in a couple of minutes call Camcast and they set it up. Worked for 20 minutes then no internet again. I call Comcast again and am told the service is off for maintenance and it would be back in about an hour. It never came back. I call Comcast and now they tell me it is because fiber optic cable is being put in, Fiber Optic was put in here over 5 years ago ! Comcast schedules appointment for a tech to show up 8AM to 12 Noon on Monday. No Show ! Then I am told tech will be here between 11 AM and 2PM, once again No Show, then they tell me 2PM to 5PM. 5:05 PM a tech arrives and confirms no signal for internet in my house. He checks out on the pole on the street and No Signal. Tech says he can not do any more and would have to refer the problem to " Line Maintenance Dept. Meanwhile, first thing Monday Morning I call Verizon and inquire about getting $19.95 / Mo DSL. We discuss various plans they have and agree on what I wanted. They shipped me the modem & filters overninght got them the next day. Tuesday I get a call from Verizon that my phone line is ready for DSL and to go ahead and do the self install kit. About half an hour later I am on line with Verizon DSL while I am still waiting for Comcast Line Maintenance Dept to repair the cable in the street here ! It has been One Week since the problem with Comcast began and I am still waiting ! I'd suggest anyone with Comcast Internet, if you are ny kind of serious internet user, you might want to look into getting a budget priced DSL service as a back-up in case your Comcast Broadband stops working and you too have to wait a week or more to get it back ! The DSL is doing a nice job for me for most of my internet uses. At least I can still be on the internet. Who knows when Comcast will ever get my service fully restored. As I bought my own Modem, I returned the rented one to their local office. I asked for a reciept. The reciept said nothing on it about a rental modem being returned and the space for a signature was blank. I asked to have the reciept filled in showing return of the rented modem and also a signature. The " clerk " refused to sign the reciept or fill in anything more than what was printed on it. I ask to see a supervisor or manager and was told there is NO supervisor and NO manager at this office and if I have any further questions I have to call the 800 COMCAST number ! So how can I say Verizon DSL is Faster than Comcast Xfinity Broadband ? When I called Verizon for DSL they had me online in 2 days after I first called them ! It has been over 1 week and Comcast has still not fully restored my Comcast Xfinity Broadband ! This is certainly NOT Comcastic !
Comcast Xfinity, so-so at best and terrible customer service
1. Install date of Xfinity was to be a Sunday, waited all day, never showed. Called to get rescheduled, no problem...In a week. Got super, they showed up next day. SHOULD'VE BEEN A WARNING! 2. Many days of terrible speeds, not finding webpages, etc, etc, etc. Many 1-2-3-4 hour "outages" at a time constantly. 3. Moved addresses, down for 3 days due to their scheduling mishaps. 4. CSR's will always tell you to call billing for credits due to their issues. This is not needed, THEY CAN DO IT, they're just too *** lazy. 5. Had issue 5-25-11, service went down, no explanation why, said my modem (Motorola Surfboard, D3 type) was not getting signal. Called in for issue, 2 days for tech to come out. WRONG! Got next day, 5-26, 4-6pm. No show at 6, 800# says then 6:30pm. No show then. Called back, CSR says "No problem, next appt is 5-28". Just then, the tech calls. Turns out it's a problem with D3 modems, ALL OF THEM not getting signal. Oh, forgot to mention they sent me an EMAIL while I have no service, to remind me of the reschedule. Now I get to call in, screw with getting credit for renting their modem so I have service, then I have to deal with their schedule for them to pick up their own modem, etc, etc, etc, no idea when this will all end. Tech support is a joke, all they know how to do is a reset and tell you to unplug your router, if none of that works, it's your problem, even though 10 neighbors have no service either. Told by techs that "residential" service is considered "Recreational" use, so they are not exactly speedy about servicing issues. But if "Business" account, they're much quicker. Techs also told me to go to the business side of it, slightly more expensive, but I would've had a tech in 4 hours. Techs told me even though current customers having issues, new services were getting installed on the same day of call in. $40 in credits issued over this issue, but it's like pulling teeth with a string and a door.
COMCAST terrible service, worse comunications
comcastComcast couldn't be worse- break their monopoly-HELP! they never solve problems, they never meet the repair schedule, they never call back. They ask you to take a survey but never call back to let you complete the survey, I've wasted 100 hours waiting for service calls. they keep giving different excuses for the problems, they offer pennies in compensation. I'm writting my congressman and senator. I've spent thousands of dollars over the years. They are the worst company I have ever dealt with. I have no other words to describe these horrible people. Money hungry
Comcast is a ripoff
Comcast charged me over $400 for approximately 15 rated x movies and 2 wrestling events and assorted $1.00 movies that were ordered overnight from 1:00 am to 5:00 am on a single night. All the events were ordered within 3 to 10 minutes apart. Who in their right mind would continue to order movies minutes apart and wrestling events all in one night. I complained to them and opened a dispute ticket in November 2010. I had to keep calling to find out the results of the "investigation" no one ever had the courtesy of calling me. They claimed they concluded the investigation and found that the receiver in my bedroom and in my 13 year old son's room was the equipment that had ordered the movies. Mind you I don't have a home phone and the only way to order movies would be to call comcast to place the order. They read off the serial numbers to verify it was coming from my equipment. I am a single mother who works almost 10 hours a day to make ends meet. My kid goes to sleep from 10 pm to 6:30 am and I'm so tired I can barely watch tv after checking homework and trying to spend some time with my kid. Finally in February 2011, they escalated the issue to the corporate office and told me I had to speak to a corporate manager. I called and left a message for some guy named Walter. He called me back but because I was at work I missed his call. I called this guy 5 times and never got a response. Right after that, a technician showed up at my door with an order to pick up the equipment. No call before coming even though it said right on the order to call first. I gladly turned over the equipment and the tech told me that I would have basic service for 30 days while this was being sorted out. Lies!!!! Service was cut off the next week. I went to DishNetwork and haven't had a problem since. The sad part of all this is that I used to work for comcast so I know how the systems work and which departments to reach to get issues resolved. Comcast Sucks! I filed a complaint with the Florida Consumer department and after 30 days, was sent a letter stating that Comcast Refused to Cooperate so they couldn't help me. They did suggest I obtain an attorney to sue Comcast and that's exactly what I'm doing because they have now sent me to collections. Go to DishNetwork or AT&T, customer service at comcast is non existent period!
Comcast can't fix their problems.
I've had comcast at my house twice in the past 2 weeks and they can't fix the problem but still charged me $27.50 service charge. Both times the tech checked the signal at the pole, found good signal. Then they checked the signal on both my digital t.v.'s , again good signal. They tightened the cable fittings on the t.v.'s and the boxes and left. Both times, within 30 min. after they left, same problem.I called Comcast immediately and was scheduled a new date for repair, 6 days. I went to their store and they gave me 2 new converter boxes, no help. Same problem. I can't talk to anyone in the U.S.A. and the Phillipinos don't understand the problem and try to sell me more *** I don't need. I need to know the e-mail or phone # of corporate official who can get things done.
Comcast in West Linn, Oregon - Changed my account # w/o telling me.
I HATE comcast. In St. Helens, Oregon the local office is so hostile that after the desk clerk accused me of having boxes that I did not have and saying that Comcast 'is never wrong,' she changed my account number so all of my internet payments went into cyber space, a collector called my husband 3 and 4 times a day AT WORK to tell him we owed money and then shut down our service. After repeated attempts to figure this billing out nicely, we had to get ugly. Any suggestions for other options would be great because the minute I can figure something else out, I will so happily kick Comcast to the curb.
Comcast Monopoly Criminal
Comcast is the most horrible service company I have ever dealt with or witnessed. How is comcast in business with all the complaints they receive? Is the attorney general paid off in each state they operate? If you try to cancel service they bill you anyway. If you need service you are on hold for 20 minutes at a time then hung up on. Don't ever ask for a manager on the phone thats instant redirect to hold then hung up on. Ordering service for comcast is a serious joke. I upgraded my plan online, due to the fact utterly impossible by phone. I completed my order and then you receive a live chat box where your order must be finished. The live chat operator informed me this would take a few minutes. That turned into an hour with me being on hold every couple minutes. Bad signal from their main cable box took over a month to get fixed. Appointments would be setup and Comcast maintenance personnel would not show up or call. When getting through on phone operator would make excuses for a no call no show, which in any legitimate employment calls for termination. Avoid comcast like the plague. All Comcast can provide is fraudulent bills that you cannot question, stress of being hung up on, rude operators that don't care, and horrible technicians. Simply pathetic as a company.
Comcast Cable, Stay Away!
Comcast cable is the worst company I've ever dealt with. Their service is spotty, their techs lie, their customer service people are incompetent. I wish I did not have to do business with them. We have been arguing for over two weeks to get a simple issue fixed. Twice they have promised to send a tech out to fix it, twice no tech has arrived. When we call to ask why no tech has arrived, we are told we weren't home. That's a complete crock. We have been home both times a tech has been scheduled to come out. Comcast customer service lies constantly. They do not stand behind their over-priced, unreliable product. All of those touchy-feely commercials about how they make their mistakes right are a complete lie. If they made their mistakes right, we wouldn't be going two weeks with phone service that cuts out and On Demand that we can't watch. We can't even watch our television because it freezes up. In short, if you want excellent service shop elsewhere. If you prefer to throw good money away on horrible service and lying tech, then Comcast is certainly the company for you.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?