Latest review first
Comcast's Poor Customer Service
I have only had comcast for 3 months and have a had several issues from installation to billing. Everytime I call I get all type different answers and my account is never noted from prior times I have called. Comcast is too huge of a company to have such awful customer service. Other large companies make customer satisfaction their #1 but not comcast it seems its #10 on their list of company goals. There must be a way that their issues can be fix. I hate I even comitted to this service for 2 years, I wish there was a way out!!!!
Comcast in Denver, Colorado - Would not let me have the special because I am not a new customer
I am at the end of my yearly term with the phone and internet with comcast and I have called and talked to customer service people 5 times and they all state because I am not a new customer I cannot keep getting the supposed discount rates. 5 calls I have made to them!! I pleaded and told them I was unemployed and they were very apologetic but no one would bring the price down to what I was paying. So I am forced to go to the competitor. If comcast would treat their existing customers better they might not need to apologize so much and use so many customer service people who know nothing about what they are doing!!
Comcast in Richmond, Virginia - Downright thieves
I have had comcast for the ast eight months and it has been the worst service possible. I've scheduled a technician to come out and check my service because it was constantly interupted, they only show up about 30% of the time, also as a way of "apologizing" for *** service I recieved a "free" dvr for a year, which I was charged for immediately. Also they have made it impossible for me to pay my bill without extra fees, Its takes me about 2 weeks of calling in order to make a payment. And due to having such difficulty paying my bill my service gets cut off every month and I have to pay all these fees evey time to get it turned back on, and I live in an apartment and I cant have a different provider. If anyone thinks about getting comcast you should have a psych evaluation performed immediately
Comcast in Southfield, Michigan - Very poor service
I would rate Comcast an 'F' for failure. As part of their Winback promotion I switched cable carriers from WOW to Comcast. After 4 service calls during the first 10 days within installation, I still have intermittent internet service, loss of channels on 2 tv's and horrible picture quality on a relatively new television. Take my advice. No matter how good the deal looks or how much money you are going to save switching to Comcast > don't. Any savings isn't worth all the hassle and headache you go through after signing up with Comcast !!! Just say NO ~~~~~~
Comcast slow aLL of June 2011 after 4pm.
12mega bits to 3 and 3ul to .14 is bad. they confirmed it with online tech help and no answers to correct the problem. i just barely send and email and wait 20 second for google to appear. For the rates we pay them this should not happen! they even are now increasing rates again. once At&T get it going i will drop Comcast like a bad habit. elp and no answers to correct the problem. i just barely send and email and wait 20 second for google to appear. For the rates we pay them this should not happen! they even are now increasing rates again. once At&T get it going i will drop Comcast like a bad habit.
Comcast in Heyworth, Illinois - Rude treatment by customer service rep
During a call to Comcast due to lack of or intermittent internet service was treated very rudely by customer service rep. My husband has been calling pretty consistently since frequently we are not receiving all the channels we pay for. We have been very frustrated since we've also been having problems with the internet but he hadn't called about that. I thought he had called about both, so when I was switched from the person dealing with cable problems to internet problems I was treated very poorly by her because I had initially said he had been calling about both. She then repeatedly, but in a very harsh tone scolded me because they can't help you if you don't call in. She repeated 2-3 times after I told her he just told me he had not called in. We have been frustrated with them for a while and this only convinces me more that we probably couldn't get worse service with AT&T or satellite. Time for a move! Comcast (or xfinity, or whatever you're called now, you may be the biggest but you're probably the worst as far as delivering the product you promise! Shame on you!
Comcast Service, Another No Show !
My Comcast internet worked for about a week after the last repair by Comcast. Went out again and had a scheduled appointment between 11 Am and 2 PM 3 days after I reoprted my internet not working again. Comcast " Tech " never showed up. I am beginning to think these time slots they issue to customers have No validity, they just get to you whenever they can and just lead you on with a time frame. Since my last internat outage with Comcast, I have subscribed to Verizon DSL as a back-up and it is working quite well for me at half the price of Comcast. At least now I don't have to totally depend on Comcast for internet. Might be something for other Comcast Internet subscribers with a lot of recurring problems to think about.
Good morning Mr. Byrd, (Public Relations at Comcast for California) After several lengthy and seemingly unproductive conversations with representatives from Comcast, I am reaching out to you in the hopes that you will help me to resolve this issue. I was a Comcast...
Comcast in Vancouver, Washington - Their modem doesn't mean their modem
In January after having had numerous Internet issues at home I called Comcast and they sent me a new modem. I installed it and sure enough, no more Internet connection problems. I was paying $5. per month extra for that old modem and now have been paying $7. extra per month for a modem. On the sheet that they sent along with the new modem (with Comcast's logo on top) it states: "Disposal of Old Equipment. To protect our environment please dispose of your old cable modem properly............Please note there is no charge if you do not return your old modem, but we recommend that the equipment is disposed of properly." Today, more than 4 months later in my monthly bill they charged me $40. for "Unreturned Equipment." When I called and asked what that was for they explained that was for their old defective modem not being returned. No help from that poor service rep. After then being on hold for at least 20 more minutes I finally got to speak to "a supervisor" who explained that "your old modem" did not mean Comcast's old modem. No, no, even though they shipped the new one to me because their old one was defective "your old modem" and "no charge if you do not return" it merely meant that they wouldn't charge me if I did not ship my own personally owned (non Comcast) modem back to them. I still have to return that defective old Comcast modem ("disposed of properly"....4 months ago?) and they insist on charging me for it. Amazing and I'm sure many others are having that same issue with Comcast.
Comcast is full of Idiots
Check out "I know an *** at Comcast" on facebook and become a friend. Yesterday's pleasurable experience with Comcast took 3 calls (one ended in being routed to a dead line that cut me off) and several hours as they explained to me that I signed up for premium channels (that I never signed up for) and how this was my fault. Threatened them with the FCC, BBB and lawsuit. They finally corrected their mistake...after 3 hours on the phone. Also, be careful if you THINK you have blocked a pubic listing of your phone number and address. They charged me monthly for "non-publication" and I did not know that they actually published my information. Of course, no money reimbursed for that. Idiots!
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