Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Updated Comcast TV Guide is Horrible

... 3 lines of what's on TV so they can make room for a pop-up ad banner on the bottom trying to pitch Monster.com? seriously? Comcast --> you need to figure out what customers want. Monster.com --> bad choice for how to advertise. you've actually offended a potential customer. & ironically "Pissed Customer" is now *** me off because they're wasting my time to get to 100 word minimum. All I needed was 50 so the rest of this is just to waste space until the *** site lets me click submit. gotta love spending 100 words to say what only needs 50.
View full review
3 comments
infamousmsrina
#306320

I just can't figure out why they would do this! I have always had issues with Comcast- and I have complained through customer service which is a joke.

Nothing is ever fixed! Just unplug and replug? If only life we that simple.

Well, with this new "upgrade"- it reboots 5+ times a day! I can't figure out how the *** I'm supposed to DVR anything.

I can't scroll through the menu while watching something without it pausing the show I'm currently watching! It's like those arrow buttons function as DVR buttons!!!!

My shows don't record- what am I paying for?!

A message saying "call 1-800Xfinity"?I can't stand Comcast. I'm done.

Anonymous
#304374

No more Picture in a Picture!!! You call that an upgrade? How do you take away a major feature and call it an upgrade?

Anonymous
#303748

This "upgrade" is horrible. Who ever ok'd this should be fired. I just called DirectTV and am going with them from now on.

View more comments (2)
Review
#244982 Review #244982 is a subjective opinion of poster.

Comcast blows

I signed up for comcast internet only about a year ago. I told them several times I wanted internet ONLY. My first bill was 140 dollars. I had some delux bundle they were charging me for. Over the next several months and endless phone call I finally got them to change this to the 22 dollar a month internet only plan. Now they wanted to bill me for the time I had the delux bundle. I refused to pay for it and finally DISCONNECTED from these slimy bastards. I pay 10 a month more for internet service - but I am much happier dealing with a company that deals honestly with its customers.
View full review
3 comments
Anonymous
#316461

As long as we keep paying for greedy service providers and thier “bundled packages” then we will never see change for the better in the system of media delivery.. Every month you pay your cable bill your just giving the service provider more funding to controle the market and pay off people like showtime, disney, HBO, ESPN, cartoon network, nickeloden ect… to keep them from letting us get service directly.

Why not just have a competitive internet provider market for wired or wireless internet conection and at the same time let the tv networks have it’s own competitive market because a competitve market will always equal higher quality and lower cost. Wouldnt it be nice to pay 40$ a month for 100mb internet service and have an app store on your tv where you can choose to pay for this channel or that. Cable/satilite tv is dead but we are still alowing companies like concast to milk the old.

Stop being sheep and take controle of the market because if you keep buying broken *** then the *** will never change untill it benifits them. I would sell *** to if people buy it.

Ps, Some things in life just need to be left behind like the 8 track

Anonymous
#304778

You could just about say Comcast Customer service is virtually non-existant. You have to go thru prompts on the phone to even get to speak to someone. When you do get to speak to someone and all you are going to get is what their computer screen tells the person at the call center you are speaking to read off their screen to you .

I went to their area office to turn in a rental modem of theirs. After waiting in a long line for over 30 minutes that went out the front door and down the sidewalk, I turn in the rented item and ask for a reciept. The reciept I got mentioned nothing of the return of their equipment and the clerk Refused to sign the reciept !

I asked for the supervisor and was told there was none.

I asked for the manager and was told there was none.

Makes you wonder how much of this returned equipment is being sold out the back door since they refuse to issue a reciept for what was returned and there is no supervision in this place LOL.

J.Moore
#303651

Comcast is the complete worst! i had horrible experience with them and their customer service is ridiculous.

View more comments (2)
Review
#244954 Review #244954 is a subjective opinion of poster.
Loss
$140

Comcast Internet Services

Comcast Internet Services has the worst customer service I have ever dealt with. It all started 3 weeks ago, my neighbors contractor accidentallt cut the line that goes from the Comcast box to my home. I have called Comcast and made more than 10 appointments to have the problem fixed. They have sent our 7 different techs. all of which have told us we need a line crew to replace and bury the new line. Our latest interaction took place earlier this week. A crew came out Monday, 6/21, they told us they needed a line detector and would be back on 6/22. They gave us a 9AM-9PM window. I called Comcast at Noon & 5:30PM on 6/22 as nobody had arrived to do the jobm they assured me a tech. would be there before 9:00PM. I called at 8:30PM and was told the appointment was rescheduled for 6/23. My wife stayed home AGAIN on 6/23, we called to confirm our appointment at Noon, 5:30 & 7:15PM. We were told all 3 times, someone would be out by 9:00PM. I called once again at 9 and was told the appointment was rescheduled for today, 6/24. I was told the Tech. called my cell phone at 7:30 to inform me of this change, yet nobody called me at all. My wife is home AGAIn, waiting for them today. Unfortunately where I live, I don't have any other option for DSL service. If you are considerring switching to Comcast, do yourself a favor and DON'T DO IT! They are HORRIBLE!
View full review
Review
#244938 Review #244938 is a subjective opinion of poster.

Comcast in Plymouth, Michigan - SHi.....Customer Service....***

Another Cable company need to come to town. You only have two companies to chose from HIGH *** AT & T that you only can get if you have good credit and *** COMCAST. I am so pissed off at comcast, this is crazy you cant get regular tv only if you have a convert box...What is the world coming too. There's no normal tv that you can watch the regular channels....That technology for you....Comcast is the incompetent company I ever dealt with...CSR dont speak english so you barely cant solve any problems you have through them....You ask for a supervisor another foreign CSR....
View full review
Review
#244424 Review #244424 is a subjective opinion of poster.
Loss
$1

Comcast - Aimless Toolbar Upgrade Review from Nashville, Tennessee

I used to have an old Comcast Home Page that had a browser at the top and other tools which would allow me to do all sorts of things. Approximately 3 -4 weeks ago, Comcast/Xfinity changed the home page and now has taken away the ability to browse, view and work on documents using that page. I have tried unsuccessfully to get my toolbar back. I've talked with Comcast reps who have no idea what I'm talking about and frankly don't care. Why do companies feel the need to upgrade when something "ain't broke". The old toolbar worked fine - allowed for various types of viewing and work to be done - this new one is useless and only shows the Comcast/Xfinity "junk" which is utterly worthless!!!!!1
View full review
Review
#244332 Review #244332 is a subjective opinion of poster.

Comcast Terrible Customer Service

The last 4 weeks Comcast has turned off our email service/account. Each week i call back in and they say they fixed the problem. Tonight i was hung up on twice and when i asked to speak to a Manager they sent me to voice mail. On top of that I pay them $120+ a month but new customers can pay $69.99 for 6 months. I have used them for 10 years but i hate companies that act like monopolies and I plan on replacing my internet, TV and phone ASAP. I would not recommend Comcast to anyone.
View full review
Review
#244248 Review #244248 is a subjective opinion of poster.

Comcast disregard for anyone....

Today, while servicing my neighbors cable the comcast tech swung my Qwest cable hard enough (while I watched) to hit my house 3 times. Now I don't have much of a leg to stand on as I don't (and won't now) use comcast & my service is Qwest is fine. But to me this shows the blatant disregard comcast has for the equipment that surrounds them every day. When I confronted the comcast tech - he says it was an accident. Hmmmm, grabbing the line & swinging (I was watching) did not look like an accident to me. So next time your non-comcast service is out, I'd like you to ask yourself a question. When was the last time you saw comcast in YOUR neighborhood.
View full review
Review
#244211 Review #244211 is a subjective opinion of poster.

Incompetent COMCAST

We want to file a complaint about the technician who came to fix a phone modem problem at our home on Saturday, June 18th, btw. 5:41pm and 7:32pm and who identified himself as "Pat". He came into the house, looked at the phone modem on the second floor and declared it "pre-historic" (it is a TM402P/110) and said he has a new one in his truck and he would change it. After spending another 5 minutes in the basement, he left and sat in this truck for the next 2 hours. Then, he came back and said that "he could only handle small jobs and that this was too big of a job for him" and that he "referred it to "maintenance" but didn't know when they would respond. When I asked him to change our "pre-historic" phone modem as he promised (since we still didn't have dial tone), he said he wouldn't without giving any reason and drove off abruptly (actually fled "the scene", while I was talking to our direct sales consultant, Paul Brackesy, on my cell phone). This is a total display of incompetency and a waste of my time (as well as Comcast's time and money paid to this gentleman) . I am extremely dissatisfied and would like to file a complaint. I am waiting to hear from Comcast with a follow up on this unpleasant experience. Background: We recently switched from RCN to Comcast and since then our phone has not been working properly. The technician mentioned above made the home visit today to fix the problem.
View full review
1 comment
Anonymous
#301914

I tried Comcast phone service and after 2 weeks of nothing but nonsense and missed calls I went back to the regular ( real ) phone company. Copper wire never sounded so good. I dont have a cell phone so I can not at all rely on Comcast for phone service.

Review
#244096 Review #244096 is a subjective opinion of poster.

Comcast - Xfinity is the worst service ever

Since Comcast started their so-called "New service Xfinity" they have been hiking up the prices and reducing the channels you can watch. We have had an account for a year and a half. We had basic cable through channel 76 plus internet access paying $55.00 a month. We just moved to a new apartment in the same complex and requested transferring our services... Their new way to steal money: gave us a brand new account number, changed our modem and reduced the channels to channel 22 because that is what we are paying... what a rip off. FUcomcast!!!
View full review
1 comment
Anonymous
#343444

email through infinity rarely loads, and with google chrome never allows you to type a email, always have to close it and open a different browser, we are getting rid of comcast.

Review
#244089 Review #244089 is a subjective opinion of poster.
Loss
$55

Call comcast a waist of time. jim

I have found the auto phone systems used by comcast a complete waste of time. Call comcast and you are likely to be returned to the main menu after you have been advanced through numerous automated steps. The www.comcast.com is even harder to access. The obvious answer for me is to not respond to their billing notices, since I have already cancelled my service and moved out of State. But the comcast customers who attempt to converse with the comcast company will have to endure a level of frustration they will not soon forget. If you can talk to a real person you are in luck the people comcast has hired tend to do a good job, its their automatic systems that are worthless.
View full review
Review
#244028 Review #244028 is a subjective opinion of poster.