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Good morning Mr. Byrd, (Public Relations at Comcast for California) After several lengthy and seemingly unproductive conversations with representatives from Comcast, I am reaching out to you in the hopes that you will help me to resolve this issue. I was a Comcast...
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Anonymous
#303305

I would love to know if your issue was resolved since I too am having a similar problem.

Review
#242245 Review #242245 is a subjective opinion of poster.

Comcast in Vancouver, Washington - Their modem doesn't mean their modem

In January after having had numerous Internet issues at home I called Comcast and they sent me a new modem. I installed it and sure enough, no more Internet connection problems. I was paying $5. per month extra for that old modem and now have been paying $7. extra per month for a modem. On the sheet that they sent along with the new modem (with Comcast's logo on top) it states: "Disposal of Old Equipment. To protect our environment please dispose of your old cable modem properly............Please note there is no charge if you do not return your old modem, but we recommend that the equipment is disposed of properly." Today, more than 4 months later in my monthly bill they charged me $40. for "Unreturned Equipment." When I called and asked what that was for they explained that was for their old defective modem not being returned. No help from that poor service rep. After then being on hold for at least 20 more minutes I finally got to speak to "a supervisor" who explained that "your old modem" did not mean Comcast's old modem. No, no, even though they shipped the new one to me because their old one was defective "your old modem" and "no charge if you do not return" it merely meant that they wouldn't charge me if I did not ship my own personally owned (non Comcast) modem back to them. I still have to return that defective old Comcast modem ("disposed of properly"....4 months ago?) and they insist on charging me for it. Amazing and I'm sure many others are having that same issue with Comcast.
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#241676 Review #241676 is a subjective opinion of poster.
Loss
$40
Check out "I know an *** at Comcast" on facebook and become a friend. Yesterday's pleasurable experience with Comcast took 3 calls (one ended in being routed to a dead line that cut me off) and several hours as they explained to me that I signed up for premium...
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1 comment
Anonymous
#294511

Of course they\'re full of idiots. Such is prone to happen when you allow monopolies to rule an industry. There is simply no other viable option in many areas and this allows...

Review
#241307 Review #241307 is a subjective opinion of poster.

Comcast Customer Service is a Joke

I upgraded my internet through comcast & returned my old equipment. Comcast sent me a bill charging me for the old equipment. I called 1-800-934-6489 after waiting for 5 minutes they told me that I had the wrong number and gave me 1-866-727-9840. I waited on hold for 15 minutes more. The fellow who picked up the phone here told me that I had the wrong number and gave me 1-800-945-2288. This phone number is the same phone number as 1-800-934-6489. After waiting again the lady who answered the phone said she had to transfer me yet again. I am now waiting again. I have been on the phone now for almost 1/2 hour - just to cancel my bill.
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4 comments
Review
#241008 Review #241008 is a subjective opinion of poster.
Loss
$30

Comcast left me without my land line

I arranged for Comcast installation. They said they would contact to have my phone # ported over, and I did not have to do anything. This was two weeks prior to installation. On the day of installation, they said the process was not finished to port the telephone number. They indicated they would complete it and call me back. No phone call. I called and Comcast said I would have a telephone in 24 hours. Three days later I still do not have a telephone, which is crucial to working from home. I called and said now I won't have a telephone for 5 more days (a total of 7 days). What's going to happen on day 7? Will they tell me 10 more days for my telephone service. I'm not impressed with their service!
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3 comments
Review
#240923 Review #240923 is a subjective opinion of poster.

Comcast in Overland Park, Kansas - They are a scam

i just moved into my new place and i paid comcast 72 dollars and they told me my cable will b tranfered and on the next day and they sent a tech to turn it on from outside and my cable is still off and i am pissed off because i got cable for my kids to wacth more cartoon and we moved to a new area but my cable is off nand i am extra and very *** because the tech didn't come in to check my cable and he was park right at my door and i call comcast back they told me that i would have to pay for a tech to come back out abd that's what make me extra *** i jus move in who havemoney to pay a tech take comcast cable out my city
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Review
#240894 Review #240894 is a subjective opinion of poster.
Loss
$72

Comcast in San Francisco, California - Bad service

Comcast is the worst. I've had technicians out 6 times to fix either tiling or audio cutout. After 4 different boxes and a variety of other maneuvers they said I need to relocate the cable coming in to my TV. I made an appt. and they never showed up. I have the protection plan and now have another appt where I will be charged $21. Yeah I'm going to finally look into satellite. Why doesn't anyone do Anything about Comcast? I don't know 1 person who is satisfied. They have a monopoly in Minneapolis so I'm kind of stuck.
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Review
#240766 Review #240766 is a subjective opinion of poster.

Comcast Has NO Customer Service!!!!

Let's get over the fact that Comcast service is mediocre at best. It has been over a year now that Comcast customer service can't even get my home address correct. Ironically enough, their Accounting department has no problem cashing my check each month so it seems they have it down just fine. As a result, they have created 3 different ficticious accounts and counting, creating erroneous charges including cable boxes I don't have and stating I need service calls to fix my equipment even though my equipment works just fine. Each time I'm on the phone for an hour plus going through the managers to get to a supervisor (which they never want to get on the phone) to correct having no service for a day at a time and ultimately, erase the accounts they made up!!!! This month alone I have spoken to 8, yes count it 8 supervisors alone. All who have promised that the issue is resolved, who don't take the time to go through the logs to actually take care of the problem, which they created in the first place!!!! It is amazing they are still in business.
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#240435 Review #240435 is a subjective opinion of poster.

I hate Comcast!!!!!!!!!!!

I hate comcast so much they have disconnected my service twice and each time I had to wait days for them to get my service back on. NOw its running slow or not at all and I cant even get a tech to answet the phone!! I am sick of this company my email is bnice27886@yahoo.com i am willing to join a civil law suit or just a online protest of the company. Anything just so people will know how much this *** *** company sucks!!! *** we can even go to the owners house and sit there until we get better service!
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#240213 Review #240213 is a subjective opinion of poster.

Verizon DSL Faster than Comcast Xfinity ! Poor Service

My internet went out after a thunderstorm. I call Comcast and they tell me my Modem may be bad but they can not replace it for 5 to 7 days, it is a Comcast Rental Modem. I ask if I can go out and buy my own and they said yes. I go to nearby Staples and for $100 I come home with new Modem. Hook it up in a couple of minutes call Camcast and they set it up. Worked for 20 minutes then no internet again. I call Comcast again and am told the service is off for maintenance and it would be back in about an hour. It never came back. I call Comcast and now they tell me it is because fiber optic cable is being put in, Fiber Optic was put in here over 5 years ago ! Comcast schedules appointment for a tech to show up 8AM to 12 Noon on Monday. No Show ! Then I am told tech will be here between 11 AM and 2PM, once again No Show, then they tell me 2PM to 5PM. 5:05 PM a tech arrives and confirms no signal for internet in my house. He checks out on the pole on the street and No Signal. Tech says he can not do any more and would have to refer the problem to " Line Maintenance Dept. Meanwhile, first thing Monday Morning I call Verizon and inquire about getting $19.95 / Mo DSL. We discuss various plans they have and agree on what I wanted. They shipped me the modem & filters overninght got them the next day. Tuesday I get a call from Verizon that my phone line is ready for DSL and to go ahead and do the self install kit. About half an hour later I am on line with Verizon DSL while I am still waiting for Comcast Line Maintenance Dept to repair the cable in the street here ! It has been One Week since the problem with Comcast began and I am still waiting ! I'd suggest anyone with Comcast Internet, if you are ny kind of serious internet user, you might want to look into getting a budget priced DSL service as a back-up in case your Comcast Broadband stops working and you too have to wait a week or more to get it back ! The DSL is doing a nice job for me for most of my internet uses. At least I can still be on the internet. Who knows when Comcast will ever get my service fully restored. As I bought my own Modem, I returned the rented one to their local office. I asked for a reciept. The reciept said nothing on it about a rental modem being returned and the space for a signature was blank. I asked to have the reciept filled in showing return of the rented modem and also a signature. The " clerk " refused to sign the reciept or fill in anything more than what was printed on it. I ask to see a supervisor or manager and was told there is NO supervisor and NO manager at this office and if I have any further questions I have to call the 800 COMCAST number ! So how can I say Verizon DSL is Faster than Comcast Xfinity Broadband ? When I called Verizon for DSL they had me online in 2 days after I first called them ! It has been over 1 week and Comcast has still not fully restored my Comcast Xfinity Broadband ! This is certainly NOT Comcastic !
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Review
#240084 Review #240084 is a subjective opinion of poster.