Comcast Reviews and Complaints
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Comcast gave the wrong PPV
So in my second month of service I ordered my monthly wrestling Pay Per View that is supposed to cost me $44.99. Well the family congregates to watch and changes the channel. We don't see wrestlers we see *** stars. After 45 minutes on the phone with the service rep, they got the PPV to work on another channel and said they would credit me for both the $44.99 showing and the $49.99 (HD) showing. I called the next day to make sure the credits were on my account, and they told me it was against their policies to credit for both of them, I could only be credited for one showing. Well after arguing with the rep and the supervisor for another 45 minutes, they kept sticking to their story about not being able to credit me. And wouldn't do anything to otherwise satisfy me. Well I had to clock in from my lunch so I just told them since they can't all agree on anything from day to day that they would have to hear back from me when I cancelled my services. I'll go find services elsewhere I guess. Dish Network carries all the same stations and is actually cheaper, even after the promotional period. I guess I'd rather deal with no internet than the reps at Comcast.
I do nothing it seems but every other day contact Comcast about the recurrent outage of thier services for my phone and internet. they take the complaint and then say they are sending someone but no one comes after I plan and wait for a repair man. I am convinced that the problem lies not in my home but the outside wirering and continually I get cut off when talking on the phone )this week it was with my Doctor ) x 4 and yet they have no interest in fixing the problem What can I do about this ? Please someone help
Incorrect Billing, Horrible Service, Broken Cable | Comcast review from Clovis, California
Disgusting business ethics. Here's the rundown of my Comcast service: 1. I was told to keep my cable box and modem when I moved to my new house, the technician said that was wrong info and that I had to call Comcast and request a box to mail the equipment back. I mailed it back in THEIR box and then was charged $350 for missing equipment. They are still "searching" for the missing equipment. 2. The technician installing cable at my new house arrived 2 hours late (I waited home from work for 6 hours) and did not receive a "Customer Guarantee" credit 3. The line that they ran through my backyard is STILL not buried after repeated appointments and promises. It has now been over a month and I have to stand in the back yard lifting the cable up while my husband mows. 4. Our cable went out a few days after being installed and the agent said that if if we wanted a technician to come out and fix it, they would charge us $40 because we didn't have "equipment protection". Our only other choice was to drive to a Comcast lobby and exchange our cable box. 5. We drove an hour to exchange the cable box, waited an hour online and, of course, it didn't work. 6. A technician finally came out and all he did to fix the cable, was to call the in-office technician who "recoded" the signal. Not sure why they could not have done that with US over the phone. 7. TWO DAYS LATER THE CABLE WENT OUT AGAIN 8. We called to get this next outage fixed and the agent promised us that dispatch would call us within an hour to schedule a visit TODAY......it has now been two hours and guess what? We just got an automated message that said "Thank you for scheduling your repair visit on TUESDAY". Today is SUNDAY. And today is the day that we switch to satellite. I am posting this review on every board, Facebook page and discussion board that I can find online.
Promised everything delievered nothing Comcast
I had had cable since the beginning of time I got tired of the increases every other year, I got tired of the re-runs, I got tired of my neighbors stealing my cable and Comcast doing nothing about it, somebody should tell them that kids don't subscribe to cable. I got tired of them lying to me promising everything then doing nothing. I turned my cable off May 2010 and left owing Comcast about $118 they worried me (or at least tried to) for the money I told them if they handled my problems and concerns like they thought they would handle me getting their money there wouldn't have been a problem!! I've saved over $1600 in the almost 16 months since I turned Comcast off they have the nerve to have collections calling me about $40 I still owe them. They wasn't in a hurry to resolve my issues and almost 16 months later I haven't been in a hurry to pay them their money!
Comcast is the WORST Company Ever
There are not many things I hate more than realizing that I have to call Comcast about something. Let's see what I've had to deal with this week, and I don't even currently have their service. I moved here from Indianapolis where I discontinued service and paid my bill. A month after moving, I had a collection agency calling me to tell me I owed Comcast nearly $300. I called Comcast, was transferred between about 5 different people and on hold for 24 minutes, only to be told that I had to speak with the local office in Indianapolis because they couldn't do anything. The first time I was transferred to Indianapolis, the automated system told me to call back later. I called the 800 number again and went through the *** automated charade once more. I finally spoke to a rep who gave me the direct Indianapolis number. I called the number only to find out it was the number to a local Chase bank and they said they have hundreds of people calling them everyday asking for Chase. I gave up and called back the next day and found out that they did not record that I turned in my equipment until the day after my billing cycle ended, so they send a letter to a collection agency. They confirmed that they did receive them and I didn't owe any money (in fact I had a credit) and said I would have to wait for a local rep to MAIL me confirmation of the credit. I'm still waiting. Next, I had set up an appointment for Comcast to come set up my cable in Chicago. ***, I know, because I should have learned from my mistakes. However, they offered a great price over the phone but I know it will be higher on my bill. Regardless, they came 2 weeks ago and couldn't find the Comcast lines in my building. They left and rescheduled. The second round of technicians were confirmed multiple times to arrive in the 10am - 1pm window on a Saturday. I was not at home this morning and had 2 voicemails from Comcast at 9am saying they were at my building and leaving because I wasn't here. Well, I set the 10am - 1pm window because I knew I wasn't going to be around on Saturday before 10am. So I called the 800 number back, had to be redirected through 3 people, then someone who barely spoke English and didn't understand my problem said he will see if dispatch could call someone to come back, and that he would call me back. I waited an hour, called them back and was told someone would still come between the 10am - 1pm window. THEN I had the original person call me back to let me know that a technician will be out sometime before 8pm. THAT IS A 7 HOUR WINDOW. Apparently I'm not supposed to leave my house all day on Saturday in case the technician comes in that time frame before 8pm. The reason I made it earlier was so that I could still do stuff that day after the appointment. I am beyond frustrated with this ignorant and unprofessional company and am considering canceling the appointment to have RCN come out. I HATE COMCAST.
Worst customer service ever | Comcast review from Fort Lauderdale, Florida
I lose cable / internet at least a couple times a month now. I have a home based business (that relies on internet) and I am a college student taking online classes. I just wish I had a reasonable alternative to Comcast, because relying on this company has been nightmarish. I came home from work today, to yet again discover that my house phone, cable and internet were down yet again. I called comcast and of course got their computer menu. I tried EVERY combination of choices. They all, but one, resulted in telling me to call 18005551212 (1800 directory service) and then ended my call. The only option that resulted in something different was the selection identifying me as a potential new customer. Sure - then they picked up. Of course they couldn't help. But they couldn't even give me a number to call. They kept offering me the number to my local cable office, but it was after 6pm and they would not be open. All I wanted to do was report that my service was down. . . . to ensure that somebody was working on the problem. It took over an hour of navigating computer menus and speaking to useless sales people and I got nowhere fast. This is some of the worst customer service I have EVER experienced in my life. I can't remember the last time I was this frustrated. Even after putting extreme caution to not take out my frustrations on the poor sales woman - I was getting absolutely no help. Really? call 1800 directory service? You've got to be kidding me. I've lost money and suffered in my classes because of comcast's consistent failure to provide uninterrupted service. And not having any recourse is driving me crazy. I HATE COMCAST and wish for a reasonable substitute so badly. I'd pay %150 of what I'm paying now, just to do business with a decent company. Grrrrrrrrr.
Comcast Internet Service
Everybody, Don't Do Xfinity! | Comcast review from Canton, Georgia
Xfinity, the much touted and advertised upgrade to comcast service. I have internet and TV with them. It's terrible. XFinity internet service is subject to slowing constantly, most of my programs will not work correctly. For example, logging in to a game server. They seem to randomly block ports and kill my game. XFinity TV is actually a downgrade. HD does not work correctly, Channels are missing, PnP no longer functions. When they sent a firmware update to my last DVR it exploded, losing most of my shows. The ON DEMAND service no longer allows fast forwarding on most shows. (Note: Exploded is a techy term for crashed and its the nicest one I could use) In conclusion, xfinity is terrible and I would switch if AT&T wasn't even worse.
Comcast service terrible. 4 visits,problem still not fixed.
Our Comcast OnDemand has not worked for over a month. Now awaiting 5th service visit,supposedly by a supervisor who hopefully knows what he's doing. Last service visit actually made the problem worse. Long waits to talk to representatives; explain problem to service people who do not pass information on to the technician. Spent 45 minutes on phone with Comcast last night, most of it on hold listening to message of how Comcast really cares. All corporate BS. Entire organization geared to what's best for Comcast, not the customer. Terrible, terrible company -- really feel sorry for the service technicians and account reps who actually have to face and deal with Comcast customers.
xfinity is terrible i am 60 days in with no service and no call backs from any comcast executives. Rick Germano SVP of cusotmer service does not "take customer calls" tell me you are kidding me...i have no phone service, no internet, and all 4 cable boxes do not work? i have had 12 technicians to my home, spoke to over 20 call center supervisors in nashville and knoxville and called corporate in Philly (clearly where no executives work) as their admins answer their calls and emails and they just do not care! i am at a loss as i am trying to work from home a few days a week and comcast will nto let me!
Communication difficult and useless | Comcast review from Everett, Washington
1.I got passed from rep to rep all over the country trying to schedule service to my home. I'm pretty sure I was on the phone for an hour. 2.When I finally talked to someone in my state they somehow hooked my phone number to a name and address in a town an hour away, so the guy went to that house instead of mine. I had to call again to schedule an appointment. 3.In the course of all the fol-de-rol, I had no cable or online service for a week, so I asked to be reimbursed on my bill for that week, but I again got passed from person to person, and no one was able to help with that. 4.I have not been able to access our account online, so I called Comcast to ask for help with that. I was told I need either the four-digit code (but the one I always use didn't work) or they could call my Comcast land line to give me the code, but we don't have a Comcast land line. So I can't even access my statements because I don't have the password. The people are pleasant, but the system is beyond frustrating. Grrrr.
Comcast Internet Service
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