Latest review first
Updated Comcast TV Guide is Horrible
... 3 lines of what's on TV so they can make room for a pop-up ad banner on the bottom trying to pitch Monster.com? seriously? Comcast --> you need to figure out what customers want. Monster.com --> bad choice for how to advertise. you've actually offended a potential customer. & ironically "Pissed Customer" is now *** me off because they're wasting my time to get to 100 word minimum. All I needed was 50 so the rest of this is just to waste space until the *** site lets me click submit. gotta love spending 100 words to say what only needs 50.
I signed up for comcast internet only about a year ago. I told them several times I wanted internet ONLY. My first bill was 140 dollars. I had some delux bundle they were charging me for. Over the next several months and endless phone call I finally got them to change this to the 22 dollar a month internet only plan. Now they wanted to bill me for the time I had the delux bundle. I refused to pay for it and finally DISCONNECTED from these slimy bastards. I pay 10 a month more for internet service - but I am much happier dealing with a company that deals honestly with its customers.
Comcast Internet Services
Comcast Internet Services has the worst customer service I have ever dealt with. It all started 3 weeks ago, my neighbors contractor accidentallt cut the line that goes from the Comcast box to my home. I have called Comcast and made more than 10 appointments to have the problem fixed. They have sent our 7 different techs. all of which have told us we need a line crew to replace and bury the new line. Our latest interaction took place earlier this week. A crew came out Monday, 6/21, they told us they needed a line detector and would be back on 6/22. They gave us a 9AM-9PM window. I called Comcast at Noon & 5:30PM on 6/22 as nobody had arrived to do the jobm they assured me a tech. would be there before 9:00PM. I called at 8:30PM and was told the appointment was rescheduled for 6/23. My wife stayed home AGAIN on 6/23, we called to confirm our appointment at Noon, 5:30 & 7:15PM. We were told all 3 times, someone would be out by 9:00PM. I called once again at 9 and was told the appointment was rescheduled for today, 6/24. I was told the Tech. called my cell phone at 7:30 to inform me of this change, yet nobody called me at all. My wife is home AGAIn, waiting for them today. Unfortunately where I live, I don't have any other option for DSL service. If you are considerring switching to Comcast, do yourself a favor and DON'T DO IT! They are HORRIBLE!
Comcast in Plymouth, Michigan - SHi.....Customer Service....***
Another Cable company need to come to town. You only have two companies to chose from HIGH *** AT & T that you only can get if you have good credit and *** COMCAST. I am so pissed off at comcast, this is crazy you cant get regular tv only if you have a convert box...What is the world coming too. There's no normal tv that you can watch the regular channels....That technology for you....Comcast is the incompetent company I ever dealt with...CSR dont speak english so you barely cant solve any problems you have through them....You ask for a supervisor another foreign CSR....
Comcast - Aimless Toolbar Upgrade Review from Nashville, Tennessee
I used to have an old Comcast Home Page that had a browser at the top and other tools which would allow me to do all sorts of things. Approximately 3 -4 weeks ago, Comcast/Xfinity changed the home page and now has taken away the ability to browse, view and work on documents using that page. I have tried unsuccessfully to get my toolbar back. I've talked with Comcast reps who have no idea what I'm talking about and frankly don't care. Why do companies feel the need to upgrade when something "ain't broke". The old toolbar worked fine - allowed for various types of viewing and work to be done - this new one is useless and only shows the Comcast/Xfinity "junk" which is utterly worthless!!!!!1
Comcast Terrible Customer Service
The last 4 weeks Comcast has turned off our email service/account. Each week i call back in and they say they fixed the problem. Tonight i was hung up on twice and when i asked to speak to a Manager they sent me to voice mail. On top of that I pay them $120+ a month but new customers can pay $69.99 for 6 months. I have used them for 10 years but i hate companies that act like monopolies and I plan on replacing my internet, TV and phone ASAP. I would not recommend Comcast to anyone.
Comcast disregard for anyone....
Today, while servicing my neighbors cable the comcast tech swung my Qwest cable hard enough (while I watched) to hit my house 3 times. Now I don't have much of a leg to stand on as I don't (and won't now) use comcast & my service is Qwest is fine. But to me this shows the blatant disregard comcast has for the equipment that surrounds them every day. When I confronted the comcast tech - he says it was an accident. Hmmmm, grabbing the line & swinging (I was watching) did not look like an accident to me. So next time your non-comcast service is out, I'd like you to ask yourself a question. When was the last time you saw comcast in YOUR neighborhood.
We want to file a complaint about the technician who came to fix a phone modem problem at our home on Saturday, June 18th, btw. 5:41pm and 7:32pm and who identified himself as "Pat". He came into the house, looked at the phone modem on the second floor and declared it "pre-historic" (it is a TM402P/110) and said he has a new one in his truck and he would change it. After spending another 5 minutes in the basement, he left and sat in this truck for the next 2 hours. Then, he came back and said that "he could only handle small jobs and that this was too big of a job for him" and that he "referred it to "maintenance" but didn't know when they would respond. When I asked him to change our "pre-historic" phone modem as he promised (since we still didn't have dial tone), he said he wouldn't without giving any reason and drove off abruptly (actually fled "the scene", while I was talking to our direct sales consultant, Paul Brackesy, on my cell phone). This is a total display of incompetency and a waste of my time (as well as Comcast's time and money paid to this gentleman) . I am extremely dissatisfied and would like to file a complaint. I am waiting to hear from Comcast with a follow up on this unpleasant experience. Background: We recently switched from RCN to Comcast and since then our phone has not been working properly. The technician mentioned above made the home visit today to fix the problem.
Comcast - Xfinity is the worst service ever
Since Comcast started their so-called "New service Xfinity" they have been hiking up the prices and reducing the channels you can watch. We have had an account for a year and a half. We had basic cable through channel 76 plus internet access paying $55.00 a month. We just moved to a new apartment in the same complex and requested transferring our services... Their new way to steal money: gave us a brand new account number, changed our modem and reduced the channels to channel 22 because that is what we are paying... what a rip off. FUcomcast!!!
Call comcast a waist of time. jim
I have found the auto phone systems used by comcast a complete waste of time. Call comcast and you are likely to be returned to the main menu after you have been advanced through numerous automated steps. The www.comcast.com is even harder to access. The obvious answer for me is to not respond to their billing notices, since I have already cancelled my service and moved out of State. But the comcast customers who attempt to converse with the comcast company will have to endure a level of frustration they will not soon forget. If you can talk to a real person you are in luck the people comcast has hired tend to do a good job, its their automatic systems that are worthless.
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