Latest review first
COMCAST SUCKS! THE WORST CUSTOMER SERVICE EVER!
A Comcast tech was supose to come out to my house to install the cable between 12-3. He/she NEVER SHOWED NOR CALLED!!!! I had to call Comcast 3 times and NO ONE KNEW WHERE THE TECH WAS!!!! Two different people ASSURED ME that I would receive a call within 15-30 mins after waiting an additional hour! TOTAL BS!!!!! .... I NEVER received a call from the tech or from anyone at all to reschedule! TOTALLY RUDE!!!!! The WORST customer service ever! WTF Comcast!!!!! GET WITH IT! You are a big company! There is NO EXCUSE for such POOR service!.... Even the customer service rep was so POORLY TRAINED! It was rediculous!!!!! GET WITH THE FREAK'N PROGRAM. OFFER BETTER SERVICE or LOSE customers/clients left and right!
Comcast-Worst Customer Service Ever!
It is Friday June 17, 2011. My first appointment to have Comcast cable moved from my old house to my new house was Sunday June 12th. I still do not have cable despite 16 phone calls and 5 online chats. We have not received 1 phone call yet about the installation, althogh Comcast acknowledges we have had an installation appt every day since Sunday. I did recieve 1 call from Comcast asking me to return my digital boxes since the service was turned off Sunday at my old house. Their customer service ranges from apathetic to snotty to downright rude. I will NEVER recommend or use their service! By the way, I had cable with them for over 14 years, and my parents (since it was the same house) had the same company too since 1986, so that's like 25 years. So much for customer loyalty!
Comcast in Waynesboro, Virginia - I am to big to listen to you small people
i am trying to put up a fence in my yard and the comcast box is right on the property line, my wife first goes to one of there locations and ask to have the boxed moved. of course the first thing that come out of there mouth is we have easway right to be there.knowing how big companies like this works, people do not know what they are talking about they just try to act like it. so we go to planning board and come to find out the easway is in the front of the property not the back. we call again and a man come out and i ask him to move the box and he says can i more it here 3ft to the left and i say that not my property. then again the phranes come out we have easway and i explained to him no it is at the front of the property and so he starting walking away he says on going to planning and see. i said ok but i have already been there. week go by nothing, wife calls again and the service rep says someone with contact you in 48 hours, a week laster no response. she call again this week and the service rep say this is still open and no one has contacted you. great minds were hired by comcast. no i do not know what to do, hire a lawyer and sue them??????????? the worste part i do not trust comcast with having the box on my property, i have pictures of them leaving on box open,half on ect after they finish working on something. i have never complained about them coming on my property to do repair work and then leaving box open. children could really get themselves hurt by things like that.
Comcast's Poor Customer Service
I have only had comcast for 3 months and have a had several issues from installation to billing. Everytime I call I get all type different answers and my account is never noted from prior times I have called. Comcast is too huge of a company to have such awful customer service. Other large companies make customer satisfaction their #1 but not comcast it seems its #10 on their list of company goals. There must be a way that their issues can be fix. I hate I even comitted to this service for 2 years, I wish there was a way out!!!!
Comcast in Denver, Colorado - Would not let me have the special because I am not a new customer
I am at the end of my yearly term with the phone and internet with comcast and I have called and talked to customer service people 5 times and they all state because I am not a new customer I cannot keep getting the supposed discount rates. 5 calls I have made to them!! I pleaded and told them I was unemployed and they were very apologetic but no one would bring the price down to what I was paying. So I am forced to go to the competitor. If comcast would treat their existing customers better they might not need to apologize so much and use so many customer service people who know nothing about what they are doing!!
Comcast in Richmond, Virginia - Downright thieves
I have had comcast for the ast eight months and it has been the worst service possible. I've scheduled a technician to come out and check my service because it was constantly interupted, they only show up about 30% of the time, also as a way of "apologizing" for *** service I recieved a "free" dvr for a year, which I was charged for immediately. Also they have made it impossible for me to pay my bill without extra fees, Its takes me about 2 weeks of calling in order to make a payment. And due to having such difficulty paying my bill my service gets cut off every month and I have to pay all these fees evey time to get it turned back on, and I live in an apartment and I cant have a different provider. If anyone thinks about getting comcast you should have a psych evaluation performed immediately
Comcast in Southfield, Michigan - Very poor service
I would rate Comcast an 'F' for failure. As part of their Winback promotion I switched cable carriers from WOW to Comcast. After 4 service calls during the first 10 days within installation, I still have intermittent internet service, loss of channels on 2 tv's and horrible picture quality on a relatively new television. Take my advice. No matter how good the deal looks or how much money you are going to save switching to Comcast > don't. Any savings isn't worth all the hassle and headache you go through after signing up with Comcast !!! Just say NO ~~~~~~
Comcast slow aLL of June 2011 after 4pm.
12mega bits to 3 and 3ul to .14 is bad. they confirmed it with online tech help and no answers to correct the problem. i just barely send and email and wait 20 second for google to appear. For the rates we pay them this should not happen! they even are now increasing rates again. once At&T get it going i will drop Comcast like a bad habit. elp and no answers to correct the problem. i just barely send and email and wait 20 second for google to appear. For the rates we pay them this should not happen! they even are now increasing rates again. once At&T get it going i will drop Comcast like a bad habit.
Comcast in Heyworth, Illinois - Rude treatment by customer service rep
During a call to Comcast due to lack of or intermittent internet service was treated very rudely by customer service rep. My husband has been calling pretty consistently since frequently we are not receiving all the channels we pay for. We have been very frustrated since we've also been having problems with the internet but he hadn't called about that. I thought he had called about both, so when I was switched from the person dealing with cable problems to internet problems I was treated very poorly by her because I had initially said he had been calling about both. She then repeatedly, but in a very harsh tone scolded me because they can't help you if you don't call in. She repeated 2-3 times after I told her he just told me he had not called in. We have been frustrated with them for a while and this only convinces me more that we probably couldn't get worse service with AT&T or satellite. Time for a move! Comcast (or xfinity, or whatever you're called now, you may be the biggest but you're probably the worst as far as delivering the product you promise! Shame on you!
Comcast Service, Another No Show !
My Comcast internet worked for about a week after the last repair by Comcast. Went out again and had a scheduled appointment between 11 Am and 2 PM 3 days after I reoprted my internet not working again. Comcast " Tech " never showed up. I am beginning to think these time slots they issue to customers have No validity, they just get to you whenever they can and just lead you on with a time frame. Since my last internat outage with Comcast, I have subscribed to Verizon DSL as a back-up and it is working quite well for me at half the price of Comcast. At least now I don't have to totally depend on Comcast for internet. Might be something for other Comcast Internet subscribers with a lot of recurring problems to think about.
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