Latest review first
We recently moved out of Maryland to a new state. When we turned in our cable boxes/converters/remotes, we discovered that one digital convert had inadvertently been packed by the movers with our household goods. To make matters worse, the converter was on a small television in our finished basement, and since we are renting for 6 months while we sell our house in MD and buy a new home, that piece of equipment is located in one of about 200 boxes in long-term storage. We explained the situation to the Comcast rep who told us that we had 60 days to return it or we would be billed $50.00. Sign, another unforeseen moving expenditure. We asked the rep whether we should pay right then or wait for the bill and she said Comcast would send a bill. Less than 30 days later, Comcast did indeed send us a bill for $50.00 to cover the (still) missing digital converter. The bill was dated June 7th and had a due date of June 28th. It was forwarded from our home address but we received it on June 13th. My wife wrote a check and sent the payment into Comcast. Yesterday (June 29th) we received a letter from a collection agency for the $50.00 payment even though our bank shows that Comcast cashed our check on June 23rd. My wife called Comcast this morning and asked to speak with a manager. Comcast confirmed they received the $50.00 payment on 6/23/2011. The bill from Comcast wasn't due until 6/28/2011. The letter from the collection agency was dated 6/23/2011. After being on the phone with Comcast for over 1/2 hour asking for a manager, she was transferred to Tracy(team lead), who claimed she was the person in charge. After explaining about the collection letter, Tracy said to my wife that Comcast "sends the bill to the customer and notifies the Collection agency the same day." Even though the Comcast bill to the customer has a due date of 3 weeks later. Excuse me?! Comcast notifies a collection agency "the same day" that the bill is sent to the consumer? This constitutes consumer credit fraud by (falsely) claiming non-payment on a bill the consumer has not even received yet.
Comcast in Arlington, Texas - If it works don`t fix it!
when i try to flip through the channels it takes forever to go to the channel I want.I can hit the remote 5 times and channel doesn`t move, then goes to the 5 th channel.if i try to hit every channel it takes 2 seconds to go from channel to channel. anyone else find this problem?i also cant set my tv to turn off at a certain time.They did away with that function I guess.favorite channels is a pain too good luck with that.complete disaster. what lunatic thought this up?*** ! dont upgrade again!
COMCAST won't solve customer problems.
Signed up for COMCAST Triple play. Had it installed. That evening neither TV nor phone would work. Called COMCAST and spent some time on phone before co. rep. said a tech would have to come the next day. I would be called. Next day (6/29) no one called so I called on my cell phone. First 5 calls was disconnected by COMCAST phone system. On 6th call reached an agent in Texas who couldn't find me in system. Gave me a bad area number to call. Then spent an hour with online chat accomplishing nothing. Then called again, talked to an agent who told me my phone was fine (I still couldn't get a ring tone). Asked for a supervisor and was promised one would call me within 30 minutes. Guaranteed! Now two hours later, no call. COMCAST is great at selling and promising but their service is awful. A whole day wasted for nothing which sums up their attitude towards customers. We are worthless!
Ditto to all users of Comcast who had trouble with their handling of equipment. We changed plans and had their technician come to take back equipment. He dropped the box in the driveway and ran over it!!! We picked up the broken piece, but Comcast wanted US TO...
I went on line today to check out comcast. they are running a special 29.99 with a two year contract. Here is where the scam happens they told me that on month 13 of the 24 month conract it goes from 29.99 to 44.99 a month. I said but it would be a 2 year contract. so...
So Called COMCAST Upgrade to TV Guide
Who came up with this new TV guide?It is the worst *** I've ever seen.You need to drug test whoever came up with this. Prices keep going up and service keeps getting worse. Atleast once a week I have to unplug and reboot ever since they started charging more for HD. Everything is forced on us. Does COMCAST EVER ask what the user wants? NO Lord even this wants 100 words Comcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksComcast stinksGo Verizon
Comcast has no loyalty
After 15 years of being a loyal customer, my bill has gone up over $70 in the last two months. When I called last month, they said I had to wait a month because I just came off of a "promotion." Instead, my bill went up and additonal $30. This time when I called, I couldn't even get anyone to pick up the phone. I am tired of their customer "no" service. Congrats Comcast, after 15 years you finally will lose me as a customer. I only hope AT&T has better service than you do! Shame on Comcast!!
Is Comcast taking over the world?
Got home from work today and found I no longer have access to 2 channels I've always had. Called them and was told in a condesending tone that "I probably don't want to hear this, but it was a mistake that I had been getting it because I do, after all, have the economy plan". Yes I know I have the economy plan. I had to get the economy plan because I could no longer afford anything else. On top of that my monthly bill just increased over $30.00 a month because my "special" pricing for my internet has expired. My Comcast bill is over $ 93.00 for less than basic cable tv and mediocre internet service. Like many others I work hard and struggle to survive on one income. I'll be retiring in a few years and already assumed cable would be a luxury I'll be forced to live without, but I know now that day is coming much sooner than I thought. TV has been my only companion. It's very sad that this giant conglomorate that spends millions on tv advertisements to promote themselves doesn't have a concience and doesn't feel the need to consider how difficult it is for someone like me to pay their prices for what should be a free service anyway. Does it sound like I'm feeling sorry for myself? *** right. They have no clue, nor would they care how hard I work just to get by. Silly me for believing that tv and affordable internet should be available to everyone.
End the Comcast monopoly
Someone needs to end the Comcast monopoly. The Justice Department must ensure that they are not allowed to acquire NBC Universal. This is such a minor issue, but they just downgraded (or, as they say, "upgraded") my viewing guide to the same guide that I had circa 1999. All of the useful information that I used to be able to view prior to selecting a channel is gone. So, of course, I call, only to wait on hold for 10 minutes to talk to a guy who tells me I need to hold indefinitely for the "advanced technical" department. They never pick up. Mission accomplished, Comcast: You'll never have to address my complaint. If they don't have to pay attention to customers now, one can only imagine how responsive customer service will be once they are the largest media company in the world. Comcast is living proof of the detriments of monopolies.
Comcast hold credit balance for 42 days and counting
Cancelled my Comcast service in Montgomery County, MD in May 2011. Have an undisputed credit balance of $118.73. Was told by Comcast that it was coming soon. 42 days later. . . still nothing. I've spoken to three different Comcast account representatives. All apologize, agree that I am due the amount in question then conclude with, "we don't know when I'll get the check" and "no" they will not pay late interest charges. Comcast charges 10% on all overdue invoices so why don't they pay 10% on credit balances that they are late on. Shame on Comcast.
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