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Comcast - benefitting from monopoly, how do we get alternative????

I am in a neighborhood where Comcast is the monopoly (on high speed internet) - so we all have stories around here. Six years later, and I should get a complete refund of all that I have ever paid to this lousy company if you paid me just $5/hour for the time spend with their customer nonsense (do they really call it service - they are joking, right?). Working from home, but internet has been non existent for the past five days since someone apparently decided to change some detail on my account. Oh I could go on - there's something every month. I know everything they ask me to do every time I call in. But what do we do? What is our alternative? Which organization can we all sign onto to get these corporate guys booted? I look over the complaints and we can all vent - but they don't give a *** because we don't have alternatives....
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Review
#250133 Review #250133 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast has the Absolute worst customer service ever

Absolute worse customer service ever, ive been lied to twice. Sat on the phone on hold for 20+ minutes, just to be told nobody can help me and try back again later. This happened everyday for over a week. After reaching comcast, finally, when i calmed down, I was told everything was resolved (by a man named Brian) and that they will be sure to reduce the charges to 60 dollars and send the new bill to my address 700 miles away from where i'm still paying for service. I was told over a month ago that the service was to be shut off and the boxes would be picked up on a date (my last day in town) and they never showed up. I now just recieved a bill for 400 dollars that i wont be paying. I'm sorry for those of you who are shackled to the chains of Comcast's sneeky, greedy monopolization. ****If anybody can find me a way or number to call where I won't be lied to or put on hold for 20 minutes, PLEASE email me at DCproAudio@gmail.com****
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3 comments
Anonymous
#360095

:upset Okay, so they lured me in a deal for 12mo internet for $25/mo, but then it jumped to $70/mo after that, they're crazy!

But I called and first their automated system just looped me around and I couldn't even get on hold for customer service rep, when I finally broke the automoated system code and was put on hold for 25mins, I was told I contact the wrong division and I had to call another number only to be put on hold for another 30mins!

I JUST WANT TO CANCEL MY SERVICE COMCAST!

Anonymous
#316147

Comcast service continues to have problems and customer service is terrible, when will they get competition in our area . they have a monopoly here. Which congressmen do they buy and how much are they paying?

Anonymous
#315825

Couldn't agree more. Getting to talk to a live person requires being on hold for > 1/2 hour, then while being transferred getting was cut off.

Of course this requires starting from scratch. My specific problem is the modem we pay $7/mo for stopped working. Wife was told by a tech to take it to Best Buy and they would exchange it.

Took it to Best Buy, they thought I was crazy. In other words comcast as a company is no good, the only competition is Verizon but have heard the are just as bad if not worse.

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#250066 Review #250066 is a subjective opinion of poster.

Comcast in Chicago, Illinois - Had 4 appointments still no cable

They kept saying the order was put in wrong. So kept rescheduling which is my 4th time now. It's been a week and a half now and still no cable. The reps are clueless and supervisors. They need to get fired and hire new staff. They don't like doing their job. Full of *** i hate comcast i hate their *** they suck and all employees there needs to be fired. They dont know what they r doing at all. instead of trying to listen to your questions. They read notes from previous conversations. They act slow and clueless
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1 comment
Anonymous
#314859

Yet, you keep rescheduling them to come and install your cable? Are you a glutton for punishment?

If you "hate" them so badly, why on earth would you consider rescheduling with them four times?

There are plenty of other cable companies out there, and if you keep subjecting yourself to a company that you feel is "slow and clueless", it's your own stinking fault. :x

Review
#249947 Review #249947 is a subjective opinion of poster.

Comcast in Mount Laurel, New Jersey - Management to busy to handle complaint!

I've had an ongoing problem beginning Dec. 2010...talked to managers, supervisors, customer care reps. I've been stood up w/ appointment, had my service need sent to the wrong departments, 2 or more times. I've had to hold please, for a total of around 2/3 hours, cut off several times and had to call back, through all of it. I might point out that I have payed my full bill on time during all this. I have no desire to go over my problem with somebody new again...done this 3 or 4 times. If you read the log on my account, when a tech. did come to my home, he decided the line that runs from the out-side of my home to your connection at the street, needs to be replaced. I was told this in Dec. last year. I'm missing 11 channels I should get, and several others are fuzzy...I was told there is nothing wrong with the receiver and that you could complete the work w/o me even being home! After 7 months of e-mails and phone calls they had a young customer care guy call and ask if I'm having a problem...please! I'll be droping Comcast at the end of the month!
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2 comments
Anonymous
#317204

Management is not too busy to handle your complaint, they just don't want to. I worked for the company and we had so many problems getting supervisors to take supervisor calls.

We were told to handle the call and they can't do anything to help and to take ownership of the call. If you get a supervisor to take your call, you were a lucky one.

Anonymous
#314628

comcast service STINKS. as posted by many people here they give you the comcast runaround, attempting to be nice but not effectively doing anything.

there is one person at comcast who seems responsive and will agree that their behavior is poor.

his name is Jack Solenberg - he can be reached at 3020661-8167. my guess is that as soon as comcast finds out that they have someone who is effective, he'll be let go or put in a position that will not be able to help their customers.

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Review
#249472 Review #249472 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast falsely lies just to reschedule without telling you!

My appointment was for July 15 between 5 pm and 8 pm. Keep in mind I waited over a week for this appointment. This appointment was for new service, not even to fix anything. Just to set up my much needed internet (btw typing using my cell phone's internet). I'm waiting and waiting, around 7:30 pm, I call just to check. The representative informs me that "I" had called in today and said I'm having electrical issues at my house and to reschedule for Monday. I'm like, WHAT?!!. I did not call in to reschedule, period. I'm upset and she's like, "does someone have something against you, that also has your information, to do something like this?". I'm like NO, of all things to "do something", really?!...to change my appointment. I'm pissed. I responded to her, NO, someone in your department did this on purpose, because some lazy *** technician did not want to show up for the last appointment on a Friday evening. I am beyond pissed. I had to rearrange my whole schedule to be sure to be here for their technician to install new service. Comcast needs new serious competition besides ATT's slow dsl. If another cable company with the same internet and pricing power as Comcast, could come in without being bounded by territory, us consumers could choose and ultimately force Comcast to be more respectful to their customers who pay *** good money to use their service.
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Review
#249219 Review #249219 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast's completely incompetent customer service team

Signed up for Comcast Xfinity service a month ago. first appt to install cable and 3 HD DVR's 2 weeks ago, technician showed up without DVRs! took a week and several attempts to schedule appt for DVR's to be installed. That guy claimed he had 3 but when he left we discovered he only installed 2. now the signal for all 3 TV's claiming we need to call to initiate the service. Called several times and nothing works, need to schedule another technician visit. Several times they cancelled appt's because they claim no one answered the phone, automatically bumps the appt out 1-2 days. now 2 weeks and still have *** poor connection. So ready to jump back to DirecTV!!! what was I thinking...
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Review
#249205 Review #249205 is a subjective opinion of poster.

Bad Comcast install

Last Tuesday, July 5th, I had an install scheduled for the 7:00-10:00 AM window. The tech showed up at 9:45. It took him until noon to finish, five total hours of my time lost. He was rude and refused to listen to me. He stapled a cable across the floor instead of running a new one. He left a bad DVR and told me it was "all he had" and I would have to take it to Comcast and swap it myself. He refused to give me a receipt for equipment I needed to turn in and accused me of saying he was trying to steal it when I asked for one. We then spent an hour in the local Comcast office. We were in line for over 45 minutes. We got the DVR swapped and turned in the old equipment and got a receipt, which is good. I explained to the CSR what had occurred during the install and wrote it all down with my contact information. She said she would give it to the tech manager. We spent another half hour installing and activating the box when we got back to the house. I waited 24 hours and didn't hear anything so I called. The first rep I got on the phone (Chris) said he was transferring me to tech support and put me on hold for 15 minutes. The second tech (Dennis) listened to everything and said he thought the best way to handle it was for him to send an ASAP memo to his supervisor who would then contact the tech manager. I would get a call no later than Saturday morning. Saturday came and went with no call, so I started looking for other ways to contact them. I blogged about the bad install. I emailed Comcast. I got a couple email responses that basically said "let me know if I can help". How do I answer that? I have no idea what those peoples' jobs are. If you can help, HELP. On Monday I found the "Customer Guarantee" online and felt a little sense of relief. They guarantee $20 or a premium channel free for 3 months if they don't complete service in one visit, so at least they're not going to leave me totally out to dry (I am so naive!). On Tuesday evening - a week and a workday after the original install, not the 72 hours they kept promising me, which is WAY too long anyway - I finally got a call from a supervisor or manager, John I think. He said he was going to send his best tech to re-run that cable and he'd be there soon. The tech then called and told me he was a little behind and could he come first thing in the moring, at 8:00. I said yes. I was so relieved that someone was finally going to take care of this! On Wednesday, we didn't see or hear anything from the tech until I called the supervisor at 10:30. No call from him saying he was running late, no nothing.He finally showed up around 10:45, almost three hours later than he'd said he'd be there. To fix the stapled cable, he pulled up the carpet and put the cable under it, fraying the edge of the carpet in the process. My daughter was there with him and I didn't see it until I got home from work. I called the supervisor back and told him that now I also have to fix the carpet, in addition to pulling the cable myself, since it still isn't done. He said he would come by and look. I said no. I am never allowing a Comcast employee in my home again. I can't risk anything else getting messed up or broken. I will fix it myself. Thursday I got a call from some customer satisfaction person while I was in a department meeting. I told her I would be done by 4:30 and she said she'd call back then. It's Friday morning now and I still haven't heard from her. When I got home, I found a Comcast bill in my mailbox that includes $105 for installation. Part of this installation is installing 3 outlets. No outlets were installed. I'm going to have to run my own cable, install my own jack, and fix my carpet. And they're billing me for this? I've read the customer guarantee about ten times now and if I'm doing my math right, they owe me $60 (at least) in $20 increments for not completing work in one visit (twice) and for not making a scheduled appointment window (the "best tech" who was supposed to fix the first guy's screw-up). I should not be billed for installing outlets when none were installed. I don't think I should have to pay the $29.50 for "Reconnect" since I had to do it myself. So that means I should be up about $40. And I'm not going into how much time I've lost in all of this or what it's going to cost me to fix the carpet and run my own cable. Today, I'm looking forward to spending endless time on the phone with Comcast and getting nothing accomplished. The way things are going, Comcast will probably bill me for complaining.
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Review
#249071 Review #249071 is a subjective opinion of poster.
Service
Comcast Installation

Comcast in Fort Lauderdale, Florida - Failure to meet needs of disabled client

added service order to Comcast for phone for disabled mother with caveat that we keep the same number. Comcast and ATT failed to cooperate and deliver what was promised. Both companies have idiots for employees and incompetent supervisors. Both companies should be penalized for their deceptive practices and failure to cooperate. ATT doesn't provide customer service after 5P. Neither company employees give last names. Neither company calls you back if they disconnect you. I have spent minimal 20 hours trying to rectify the issues. I think the company should be investigated by FCC and the agencies for aged and disabled.
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Review
#249043 Review #249043 is a subjective opinion of poster.
Loss
$1

Comcast cancellation RIP OFF

anyone familiar with the way comcast does business?? they completely screwed me over. they lied & owe me $150 and will NOT pay me back. i canceled my account/services within 30 days and they said that if i did that, that i would get a full refund. the guy in the comcast store even told me the same thing. all in all, i canceled, and they talked me into getting the internet ONLY and told me that it will NOT be a downgrade, but it will be a totally different account with a new account number... I made it veryyy clear to him about how i didn't want to do that if i wasn't going to be getting the $150 back. he made it VERY clear, that i would get the money back no matter what since i canceled my account. WELLLLL, they just said they will NOT give me the money back since i "downgraded" my "bundled" service. um are you SERIOUS!??!!??!?! thats exactly what i DIDNT do. the guy in the comcast store told me that it was NOT a downgrade, but a completely new account and that i would NOT loose my $150. now what?!?!
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Review
#248966 Review #248966 is a subjective opinion of poster.

Comcast sucks, they up charges while you sleep

Well, The just decided without telling anyone that they would double the rates. How funny, totally uncooperative, and that is what it is, no explanation other than your special rate is over, now pay us for the last month and the next month at the NEW rate. No sense of customer service, no apologies, just pay up or we turn you off. I guess they think they are the only game in town. they are not. So now they want you to deliver to them the boxes at their location or PAY to have them come get it. REALLY? The service is terrible, they don't even have costomer service, they just have *** that want to charge you for everything.
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Review
#248857 Review #248857 is a subjective opinion of poster.