Latest review first
COMCAST arbitrarily changed the schedules TWICE without any prior notice or consultation and pretended that the rescheduling never happened and I confused the dates. On June 21, I did live chat with a COMCAST assistant and disconnection of the Internet service was...
Comcast (Saveology/ Support Squad Router Scam)
I googled "Comcast Boston" and saw an ad "Comcast Xfinity Triple Play for $99/month!". I called the associated number and the person who answered asked if I was interested in starting Xfinity service. These reps do not verbally identify themselves as a third party vendor. It sounds like you're speaking directly with Comcast. They request a credit card number to ship the required wireless router to your address. I repeatedly asked why this was necessary. The Comcast techs usually have everything with them when they arrive. She just repeatedly told me that she could not initiate the service request without a credit card number, "This is how we do it now". I finally relented and gave her my number. They then provide you with the actual Comcast number to call to initiate service. When I called Comcast, they explained that this is a third party vendor not affiliated with Comcast. This company is reselling routers.
Comcast in League City, Texas - Waited for serviceman 7.5 hours. Service complete after 9PM
Transfer cable/phone/internet service to new address. For a year we have paid Comcast "before" our bill was due. They gave us a 3 hour window was 11-1 then 12-3 then 3-5 then 7pm. Finally showed at 7:30pm. Called Comcast all day, not one time did they call me. Promised to have supervisor call, of course no one did. Every time I called I hear this very friendly recording "If your not happy we're not happy, Customer Satisfaction Guaranteed" Must have been a lot of unhappy people at comcast yesterday and today. Everyone was very sorry though and they will credit my account $20. Let's see 9.5 hours makes it a little over $2/hour. I'm not sure I know anyone making that low a salary. And remember the supervisor that was suppose to call me within 3 hours still has not called. I'm thinking they could care less about customer satisfaction.
Comcast in Corvallis, Oregon - Cablegeist...UGH!!
Ok so a while back, My cable has been doing some pretty scary things. By this i mean shutting itself off while in use. Now I think my TV's been affected somehow. everytime I watch the TV, this strange whistling noise comes out like someone's turned on a really loud water faucet and it drives me banannas! (but that might just be the sensitive hearing talking) I am already holding a grudge against comcast for not being very helpful when my internet shut down on me so I'm really trying to live with the noise (even tho it's enough to go out and kick a puppy to listen to...no offense I love dogs) Idk, I'm afraid if I call comcast to come out and take a look at the TV, they might bill me for wasting their time because like the one guy (dummy!) said when my computer was on its last leg "It's not their department." Who knows the TV might be telling me it needs to retire but I barely use it now!
Comcast can't deliver uninterruptable service!
I have had Comcast for 5 years. I can't remember any length of time when I have not had service interruption. Even after several technicians have come to look at all the wiring inside and out. All they seem to be able to do is offer a "refresh" or maybe replace the cable box. Can anyone in the organization ANYONE - supervisors, line workers, customer service reps, sales reps...I've spoken to them all - recognize a problem? They all seem to be ok with tiling on tv, dead phone lines and Internet that just turns itself off. When will another company come to my area????
Comcast #1 in worse Customer Service
Called for HELP 3x to correct something that was not my fault I was billed incorrectly for my service i got an adjustment on 6/21 made a pmt over the balance due with the adj my service was suspended in error and I made several attempts with phone reps to resolve my issue but every rep that I spoke to at your comcast made me feel like they didn't care and there was nothing they can do about it even though it was of no fault of mine then i spoke with anitra in customer service id number 3as who agreed with me that my service was incorrectly suspended she stated let me get my manager to get your service restored Paula Sierra manager would not want to take the call after several attempts of trying to get this resolved I realized that comcast does not want my service anymore if agents or managers can not resolve a customers issue when the customer is correct where is the satisfaction guarantee in that I will be paying my balance on the acct and this will be the last funds ever received from me I will go with another company or no tv at all if I have to this is the worst experience I have ever had with any company
Comcast in Washington, District Of Columbia - Scam on bill
I have been getting the run around with comcast for the past 6 months. Everytime I call, I think everything is fixed until my cable is turned off and I haveto call again. This time my promotion began in dec but ended in march ccording them because they bill a month in advance. So my december bil had prorated chargesz from dec through feb. None of what the sales lady said did I actually understand. This cable company is ridiculous and only act this way because they are the only cable company in this area. I wouldn't recommend them my worst enemy.
We recently moved out of Maryland to a new state. When we turned in our cable boxes/converters/remotes, we discovered that one digital convert had inadvertently been packed by the movers with our household goods. To make matters worse, the converter was on a small television in our finished basement, and since we are renting for 6 months while we sell our house in MD and buy a new home, that piece of equipment is located in one of about 200 boxes in long-term storage. We explained the situation to the Comcast rep who told us that we had 60 days to return it or we would be billed $50.00. Sign, another unforeseen moving expenditure. We asked the rep whether we should pay right then or wait for the bill and she said Comcast would send a bill. Less than 30 days later, Comcast did indeed send us a bill for $50.00 to cover the (still) missing digital converter. The bill was dated June 7th and had a due date of June 28th. It was forwarded from our home address but we received it on June 13th. My wife wrote a check and sent the payment into Comcast. Yesterday (June 29th) we received a letter from a collection agency for the $50.00 payment even though our bank shows that Comcast cashed our check on June 23rd. My wife called Comcast this morning and asked to speak with a manager. Comcast confirmed they received the $50.00 payment on 6/23/2011. The bill from Comcast wasn't due until 6/28/2011. The letter from the collection agency was dated 6/23/2011. After being on the phone with Comcast for over 1/2 hour asking for a manager, she was transferred to Tracy(team lead), who claimed she was the person in charge. After explaining about the collection letter, Tracy said to my wife that Comcast "sends the bill to the customer and notifies the Collection agency the same day." Even though the Comcast bill to the customer has a due date of 3 weeks later. Excuse me?! Comcast notifies a collection agency "the same day" that the bill is sent to the consumer? This constitutes consumer credit fraud by (falsely) claiming non-payment on a bill the consumer has not even received yet.
Comcast in Arlington, Texas - If it works don`t fix it!
when i try to flip through the channels it takes forever to go to the channel I want.I can hit the remote 5 times and channel doesn`t move, then goes to the 5 th channel.if i try to hit every channel it takes 2 seconds to go from channel to channel. anyone else find this problem?i also cant set my tv to turn off at a certain time.They did away with that function I guess.favorite channels is a pain too good luck with that.complete disaster. what lunatic thought this up?*** ! dont upgrade again!
COMCAST won't solve customer problems.
Signed up for COMCAST Triple play. Had it installed. That evening neither TV nor phone would work. Called COMCAST and spent some time on phone before co. rep. said a tech would have to come the next day. I would be called. Next day (6/29) no one called so I called on my cell phone. First 5 calls was disconnected by COMCAST phone system. On 6th call reached an agent in Texas who couldn't find me in system. Gave me a bad area number to call. Then spent an hour with online chat accomplishing nothing. Then called again, talked to an agent who told me my phone was fine (I still couldn't get a ring tone). Asked for a supervisor and was promised one would call me within 30 minutes. Guaranteed! Now two hours later, no call. COMCAST is great at selling and promising but their service is awful. A whole day wasted for nothing which sums up their attitude towards customers. We are worthless!
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