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Comcast Strikes Again!

I subscribed to new service, because I have moved, on 7/21/2011 with an install date of 7/26 between 12 - 2 PM. She told me that I needed to go to a service center or call a toll free number to verify my driver's license which makes no sense since I've had service with them in the past. I opted for the toll-free number, gave them the information the wanted and they said everything was set. I also confirmed that I no longer needed to go to a service center - they confirmed it was complete. 7/26/2011 - 2:30 PM no show. Called and she tells me she'll open a ticket with the install dept. and call me back. 5:30 PM - still waiting on that call. I called again, this time she tells me I need to go to a service center to verify my driver's license. Needless to say I'm pissed! Asked to speak to the supervisor and was told she'd have to forward my information to the supervisor and the supervisor would call me back. We'll see if that ever happens - I'm not holding my breath. This company continues to provide the same *** service like always! If I had a choice, I'd not be going to Comcast!
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Review
#251413 Review #251413 is a subjective opinion of poster.

Comcast disconnected my Direct TV Service

I disconnected my Comcast Service in 2009 and have been with Direct TV for the past 2 years. On a Friday my cable service was interrupted, I called Direct TV and they came out on Sunday. After the Direct TV Tech. spent 1 hour trying to figure out the problem (usual it is the dish); he figured out that Comcast came on my property and placed a Comcast Lock on the box. The Direct TV Tech. removed the lock and restored my cable. I called Comcast on Monday and they have NO explanation and even had the nerve to say that Direct TV should NOT have cut their lock and my response was that Comcast should not have come into my backyard and put the lock on in the first place. I asked them why did they put the lock on in the first place and they had no explanation.
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Review
#251086 Review #251086 is a subjective opinion of poster.

Dumb comcast or dumb americans

*** people who are complaining about comcast customer service who can't speak english well etc. comcast solution-hire americans. complainants' solution-get hired at comcast! dumb!
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1 comment
comcast2011
#317479

yes!!!

Review
#251055 Review #251055 is a subjective opinion of poster.
Loss
$1

Comcast in Brighton, Michigan - Interrupted service will little credit amounts, harrassement for money and lies are endless

crapy services and not the worth the cost. I have had enough. I know that there is multiple people in this region that has had enough of comcast as well. all the endless phone calls the tech's comming out. time on the phone and waiting tech. appointments Adding to my contract and uping the amount on contract without my permission. taking away channels that are on contract wanting more money for them to give us customers what they promised and we the people have no say even when it is time to review enough is enough and enough is enough. when my contract is up, I am done. I am a woman of my word why can't they be a company is of their word even on paper? Check this, they usually can not find the problem does happens and when cause most the time is after hours. oh but the customer never knows cause we are the people and not lawyers.
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1 comment
Anonymous
#317827

You have to demand to talk to someone higher and keep going. I did this when they kept sending out idiots to do my service and after two weeks of persistent calls, I ended up with great service and almost 4 months free. NEVER GIVE UP.

Review
#250928 Review #250928 is a subjective opinion of poster.

My Computer was screwed by comcast tec. they will do nothing about it!

comcast empoloyee came to my house to install tv phone and internet. When he left I had no adobe reader, i had no norton secrity that i paid for this year!they will not help they lied to me telling me some would contact me and when i called back said the tec said i already had a vires all lies because ny norton would have told me! but now i can,t down load my printer dosn,t reconize my computer and can,t reinstall! they are not good!Very bad not happy they lied to me! ! ! ! ! ! ! Bad Bad
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3 comments
Joblow
#331732

Ok 1st off I cant a tech deleting the Adobe the Norton 4 sure. You can go to comcast.net scroll down the left side click the "more" option.

Middle top the next page you will see "security on comcast" or something like that.

Click it and follow the directions. Free Norton....The printer not working would say thats a pc issue check your connections pherhaps replace the usb cord reload the drivers.

Anonymous
#317461

Unless you are very proficient with computer `code', avoid Norton utilities. It is great for those who know, but for regular folks it just tangles things up...Reinstallimg software is no fun.

ccountry
#316599

Wipe your tears. Norton Security is free for Comcast customers.

Adobe Reader is free from Adobe.

Reinstall the printer software. Done.

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Review
#250621 Review #250621 is a subjective opinion of poster.

Comcast The Most Hated!

Before I decided to get Comcast. Everyone warned me about how horrible their service was. I decided to try it anyway and wish I didn't. Everytime I turn around my internet isn't working, my house phone is having problems and my cable is out. One time my cable was out for 3 days and they gave me a credit of five *** dollars! If im paying d*mn near $196.00 per month for phone, cable and internet I expect my services to work 99% of the time! What a rip off. Time for Verizon! Whooo Hooo
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Review
#250580 Review #250580 is a subjective opinion of poster.

Comcast tries to rip you off straight from beginning

Spent 2 hours on the phone with comcast with a person who could barely speak English. He charged my credit card for installation and equipment charges totally nearly $200. When I called to set up installation, I was informed that they do not service my area. Waste of time, fear of being ripped off, etc. I am going primitive, living without cable, phone, internet because there is not enough KY jelly in the world to stop the pain of that. So tired of companies that do not recognize that my time is worth money, and the last thing I want to do is sit on the phone with some yahoo who doesn't know what he is doing, or even worse, knows what he is doing and doesn't care.
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Review
#250445 Review #250445 is a subjective opinion of poster.
Loss
$200

Comcast

Ok, so i have had comcast for years and I had the business service installed in my office. While the sales rep was there he said because i owned 3 corporations and ran one out of my home that he could set my phone, fax, internet and cable up as business class and it would be a savings of 50 plus dollars a month. So like anyone with a half a brain I did it. When filling out the contract I questioned him why there was no cable on it and he replied that since I already had cable, he would just merge the two accounts and the price would remain the same. Now fast forward 11 months, everything has been fine with the exception of a repair to my cable that the tech never showed. Well now that they are going to all digital and the fact that we have a few older tv's my wife asked that i call and inquire about the digital boxes. That is when i was told that I had been receiving cable for free an they should have been charging me. They want an additional 59.00 per month to my already 120.00 a month bill. I explained to them that I have had numerous conversations with CS and nobody has ever said anything before and that in fact if I added this service to my bill i would be paying more than before and would have never switched to pay more. The customer service rep provided me with a bad number for my sales rep, so I called back and talked to his supervisor and she said she was sending him an email and one of them would call me back. I expressed that I wanted to get this problem resolved without interruption in service and she told me not to worry about it they would call me. Well here we are 4 days later and no phone call and they turned off my cable. I called and they gave me the same bs and still have called me back. Comcast is nothing but a bait and switch company compiled of a bunch of lying crooks. I am very interested in filing a class action law suite as to maybe get someones attention in the corporate office.
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Review
#250433 Review #250433 is a subjective opinion of poster.

Comcast broke my contract. If I break it I have to pay $150.00 so I have no recourse.

Comcast has taken away channels that were part of a 2 year contract that I have with them and now require that I "upgrade" or pay more. If I break my contract I am required to pay them $150.00 but they are not required to pay me since they are breaking my contract. Fair? Outrageous! I called and was only asked if I wanted to upgrade or not. How do I make sure I don't get billed for the $150.00 if I change services? Is anybody listening? I have already posted a complaint with the FCC and the BBB.
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1 comment
Joblow
#331738

Comcast has only offered contracts a cpl times. Please read your agreement in full.

I am fairly sure it does not say you can not add something to your agreement. It should state you can not downgrade from the original agreement.

Unless you took something of value for the agreement like a mini laptop or Xbox360 or PS3 I dont see them charging $150 either way you go. If you did agree to the gift then you are binding.

Review
#250161 Review #250161 is a subjective opinion of poster.

Comcast - benefitting from monopoly, how do we get alternative????

I am in a neighborhood where Comcast is the monopoly (on high speed internet) - so we all have stories around here. Six years later, and I should get a complete refund of all that I have ever paid to this lousy company if you paid me just $5/hour for the time spend with their customer nonsense (do they really call it service - they are joking, right?). Working from home, but internet has been non existent for the past five days since someone apparently decided to change some detail on my account. Oh I could go on - there's something every month. I know everything they ask me to do every time I call in. But what do we do? What is our alternative? Which organization can we all sign onto to get these corporate guys booted? I look over the complaints and we can all vent - but they don't give a *** because we don't have alternatives....
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Review
#250133 Review #250133 is a subjective opinion of poster.
Loss
$1000