Latest review first
Comcast Cable sucks
About a week and a half ago my cable was out in my apt when i got home after work. I find out that Comcast had some people working at my building earlier that day on 2 other apt's and since cable was wotking fine before I left for work and now not working after they did work. I call Comcast and tech's try to work through problem on the phone and still no cable. After 2 days of no cable I call to have someone come out to fix it and I was told first appt is not until 7/6/11. I was then told cable guy would be there between 830 am and 930 am and shocking that the guy shows up at 9am. I give him apt managers number and she is not there yet but on her way. I call the guy back at 911 am to tell him that manager is on her way and he says I had to leave for another job. Pretty ballsy that I have been waiting for over a week without cable and this guy waits 10 minutes and leaves. The company sends another tech out to arrive between 1 and 5 pm and he arrives at 4 and after trying to fix it he leaves a note stating he coouldn't fix and he would have to have another dept come out. I have heard nothing all day today and I finally call Comcast and I was told I have an appt set up on 7/8/11 as an all day appt with no certain time frame and they can come anytime. Really? I don't have anything better to do than to sit home all day at home waiting for a cable guy to fix something that I didn't break. I wish my area had another cable compnay to switch to.
Comcast - Liars, Worst Customer Service Ever!!!
First, I called to ask about pricing after our contract was up in a month with the triple play package and I was told $44.95/mon for each internet & phone. (I was going to cancel the TV.) Then I called back once it was closer to the contract ending. I was told that there were discounts for the internet service for 6 months ($19.95 for regular internet, $29.95 for Blast) and no discounts for the phone. I agreed to getting the Blast internet at discounted price for 6 months (regular price $59.95 after 6 months) and phone for regular price. I verified that I could get this discount (being that I am a current & not new customer & I was told yes). This change was scheduled to take effect 2 days after the contract date was up and I was told to call and make sure everything went through on that date. When I called back I was told that none of these things had went through. Our triple play package was not canceled like it was supposed to be. I told this tech the prices the last tech had told me. She said there are no discounts at this time. I asked if they can just look at the notes from the last call and she said none of it was there. So I asked her then if he just basically lied to me for over 20 minutes explaining all of the pricing and details. She didn't know. I just said, "Whatever, I'll just get the internet now (regular price). Cancel phone and cable." She now said the regular price for internet would be $66.95. New prices every time I call. I called back to ask when the phone and cable were going to be shut off because they still were not canceled. This tech told me by midnight. I also was verifying the pricing for the internet I would be paying. She said it was going to be $67.52. I asked her why they keep telling me different prices. She now told me she would give me $10 off for 12 months ($57.52/mon). I called again the next day because the service did not shut off at midnight like I was told. This new tech I spoke with said I was not even authorized on the account! I said, "I was added a couple of months ago. How is it that I made all these changes and called the last 5 times??" She said she didn't know and couldn't tell me anything. By this time I was furious. I have been lied to several times and they apparently do not keep records of what they tell you. Now I'm not even on the account. My boyfriend called later and asked who is on the account. They said just him. He asked, "Then how come you let her make all these changes without her being authorized?? It doesn't make sense. I added her months ago & she's been making changes" After a long time, he made them read through the notes and sure enough there was my name. They had no explanation. Next, we doubled checked our pricing again. Now she gave us another new price for our internet (no $10 discount for 12 mon). That phone call was not even on record! After discussing everything again, she said she would give us $10 off for 6 months only. We'll be lucky if that's even true. This has been the worst customer service experience ever!!! I'm going to start recording the calls myself!
Comcast customer service
have been trying to access a free on demand movie for about a month noone at comcast can give me a straight answer as to why i cannot get it ? also they have been double billing us for mlb innings and cannot seem to fix the problem my wife has spoken to a bunch of different people at comcast one of them named ashley was very rude to my wife and hung up on her also the supervisors at comcast do not return phone calls we are disgusted with comcast and going to switch cable companies ashley should be fired for the way she spoke to my wife
Abused by Comcast Rep "Operator BZB" @ Marshfield Ma Office
On July 1, 2011 I had an upsetting experience here while paying my bill. There was an error on my balance, (recently downsized services & had credit which wasn't reflected on bal. due.) The male service rep (operator BZB) approached me at the counter. Barely a moment after I inquired about the error he rudely replied : "I'm not going to spend an hr w you!' He went on to say 'last time I spent 55 min with you & later you complained about me.' I stood there stunned as he insulted me w a coworker & customers present. Refusing me service, he made me get in the other rep's line. Evidently he held a grudge against me (the consumer) for wasting his time the prior month ! Yes, I spent time reviewing options, figuring out which services to change etc. I turned in cable boxes for free adapters to save $. Once home, the CC tech dept couldn't activate them (operator BZB failed to enter needed codes,) causing us a loss of cable for 2 days! Who should be mad over wasted time & mistreatment???
COMCAST arbitrarily changed the schedules TWICE without any prior notice or consultation and pretended that the rescheduling never happened and I confused the dates. On June 21, I did live chat with a COMCAST assistant and disconnection of the Internet service was...View full review
Comcast (Saveology/ Support Squad Router Scam)
I googled "Comcast Boston" and saw an ad "Comcast Xfinity Triple Play for $99/month!". I called the associated number and the person who answered asked if I was interested in starting Xfinity service. These reps do not verbally identify themselves as a third party vendor. It sounds like you're speaking directly with Comcast. They request a credit card number to ship the required wireless router to your address. I repeatedly asked why this was necessary. The Comcast techs usually have everything with them when they arrive. She just repeatedly told me that she could not initiate the service request without a credit card number, "This is how we do it now". I finally relented and gave her my number. They then provide you with the actual Comcast number to call to initiate service. When I called Comcast, they explained that this is a third party vendor not affiliated with Comcast. This company is reselling routers.
Comcast in League City, Texas - Waited for serviceman 7.5 hours. Service complete after 9PM
Transfer cable/phone/internet service to new address. For a year we have paid Comcast "before" our bill was due. They gave us a 3 hour window was 11-1 then 12-3 then 3-5 then 7pm. Finally showed at 7:30pm. Called Comcast all day, not one time did they call me. Promised to have supervisor call, of course no one did. Every time I called I hear this very friendly recording "If your not happy we're not happy, Customer Satisfaction Guaranteed" Must have been a lot of unhappy people at comcast yesterday and today. Everyone was very sorry though and they will credit my account $20. Let's see 9.5 hours makes it a little over $2/hour. I'm not sure I know anyone making that low a salary. And remember the supervisor that was suppose to call me within 3 hours still has not called. I'm thinking they could care less about customer satisfaction.
Ok so a while back, My cable has been doing some pretty scary things. By this i mean shutting itself off while in use. Now I think my TV's been affected somehow. everytime I watch the TV, this strange whistling noise comes out like someone's turned on a really loud...View full review
Comcast can't deliver uninterruptable service!
I have had Comcast for 5 years. I can't remember any length of time when I have not had service interruption. Even after several technicians have come to look at all the wiring inside and out. All they seem to be able to do is offer a "refresh" or maybe replace the cable box. Can anyone in the organization ANYONE - supervisors, line workers, customer service reps, sales reps...I've spoken to them all - recognize a problem? They all seem to be ok with tiling on tv, dead phone lines and Internet that just turns itself off. When will another company come to my area????
Comcast #1 in worse Customer Service
Called for HELP 3x to correct something that was not my fault I was billed incorrectly for my service i got an adjustment on 6/21 made a pmt over the balance due with the adj my service was suspended in error and I made several attempts with phone reps to resolve my issue but every rep that I spoke to at your comcast made me feel like they didn't care and there was nothing they can do about it even though it was of no fault of mine then i spoke with anitra in customer service id number 3as who agreed with me that my service was incorrectly suspended she stated let me get my manager to get your service restored Paula Sierra manager would not want to take the call after several attempts of trying to get this resolved I realized that comcast does not want my service anymore if agents or managers can not resolve a customers issue when the customer is correct where is the satisfaction guarantee in that I will be paying my balance on the acct and this will be the last funds ever received from me I will go with another company or no tv at all if I have to this is the worst experience I have ever had with any company
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