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Comcast Is the Worse

I recentley moved. Tried to transfer my Comcast Cable they couldn't do it closed my first account and opened another. Then I realized I wasnt getting all the channels. And one channel it was saying ERROR. so I called they told me that they would send out a Technican. The set it up the day he was coming out he called and verified everything. 10 mins later I got another call from Concast telling me when he was coming told them he already called they told me that the tech didnt call? I was like I talked to someone. The tech told me that the wireing going into my building was bad. He et up another appointment. When Comcast called to verify they told me there would be a charge.I'm like you are going to charge me to fix your bad wiring. we argued. I am so over Comcast I will be calling by Monday.
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#253575 Review #253575 is a subjective opinion of poster.

Comcast customer service

My efforts to contact this "communications" company has been a disaster. Unable to make contact via phone, I drove 20 miles to their rather hidden office in Rohnert Park CA only to find it shuttered. They had just moved this office from my community of Petaluma. There was no advise of this change or the one proceeding it. Driving back to Petaluma and finally locating their new office, I entered to find it wildly understaffed and was so frustrated I left. That's two phone calls with the attendant wait, 40 miles of high traffic driving and still no satisfaction. They have raised my rates after I cut back the service. Absolute nightmare. Programming choices force me to include horrible stations; I only watch -3-4 channels; bring in pricing tat reflects use to this near criminal business.
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#253120 Review #253120 is a subjective opinion of poster.

Comcast is SOOOOO screwed up!

Switching to cable from broadband, I was encouraged to go with Comcast by BestBuy. Their search showed that Comcast was available in my neighborhood. I signed up through them; that was mid April. By early-May I had not heard from Comcast, so I called. I was told they had been told by me that I no longer wanted service; I insisted I had not, and still did. They offered me an install date in early July. I told them I was unavailable that date, but could do the same day the following week: July 19. I was told they'd have to confirm it, but that it should be OK. As I hung up, I was told the original date, and again corrected them. I began receiving emails and robo calls reminding me of the scheduled appointment - the original date. I called, chatted online, emailed, but never got a response. The day before the original date, the technician left a voicemail reminding me he was coming: the wrong date. I decided to ignore this, and there was never any sign of anyone visiting. The 18th, I got another call from another technician, promising to arrive the following day between 1 and 4. By 4:30, I had to leave, but he showed up afterward anyway. He talked to my teenage son, who was home, but only said that he couldn't install service, that he needed someone else to come out later. The next day, a lady was seen wandering around in front of our house. She did not provide any informaation, only said she was "measuring something." On the 22nd, I got an email cancelling the appointment for the 19th - three days before! No explanation was given. I called customer service a few days later, and asked to be told what was going on. She said she could not answer my questions, and that someone would contact me later. I asked her if she believed Comcast was reliable, in that I had not had a successful experience thus far, and she acted as tho she had no idea what I was asking. After receiving no call for a couple of days, I tried the online chat again. After about an hour of checking various "things," the person told me that I should visit the local office, about 50 miles away. I insisted I would not, and was then told perhaps a phone call would suffice. He told me that he believed someone had determined my neighborhood was not "serviceable," but he had no other explanation. But he insisted the local office would solve the problem. So, last Tuesday, I called the office. I was told my locale was "not serviceable." I asked what that meant, and was told that Comcast service was not available. Starting to fume, I asked why I had not been told this two months ago, or before the installation was scheduled, or after the installation was attempted unsuccessfully. She had no explanation. I complained of hours of wasted time, having purchased equipment for the cable service I would have to return, and my irritation at the disorganization and unprofessionalism of the company, and she provided a rather insincere apology.
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#252315 Review #252315 is a subjective opinion of poster.

Comcast Customer Service Reps always answer differently

Every time you call comcast about an issue the phone customer representatives always have a different answer. I had an issue with my cable television and it took 3 months to get my issue fixed, not only did I paid for 3 months without being able to watch TV, but they charged me for fixing the issue after they had told me that they were not going to charged me. Then I called to get instruction about canceling my service and they told me I had 30 days to returned the boxes. Now they are charging because apparently I had to return the boxes in 2 wks. Which the previous rep. told me something else. I wish they would get their stories right. Comcast needs to get their customer service issues fixed as soon as possible.
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#252279 Review #252279 is a subjective opinion of poster.

Comcast is clueless

I moved into a new apartment that provided cable + HBO about two months ago. For some reason the cable and internet were on at the new place. I called to transfer service and was told the transfer was complete. I got my next bill forwarded from my old address with the old (higher) amount due. I called again to cancel and was told that they had no record of my prior cancellation. I was told everything would be transferred, but I would need to send in proof that I had actually moved when I said I did. I was given a fax number and we hung up. At that point, my internet service was shut off. I called and told I could not have internet until it was shut off at my old apartment almost a week later. I asked to speak to a supervisor and my internet came on again. A supervisor called and I asked her to call me after the transfer was complete to discuss my bill. She told me not to worry about the mistake they made and that I should be credited for those days I was not in the first apartment. She never called. I got my next bill with an inappropriately low credit and an additional charge for HBO. The person on the phone could not access my old account at all and cancelled my HBO entirely when I asked him to take it off my bill because I was paying for it through my apartment. I sent in an email and was told my apartment account does not include HBO (even though the lease I signed clearly states HBO is included). I was also told I didn't cancel until the end of a month (not true) and could not be credited anymore. I faxed my lease and both bills in and am now waiting to find out what happens. I have been told to contact the local number only, but even that routes to a national call center with clueless people. Even my apartment complex can't tell me how to reach anyone who has a clue. I am so fed up at this point. It is unbelievable to me that when you call there is absolutely no record of any prior calls.
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Review
#252227 Review #252227 is a subjective opinion of poster.

COMCAST

COMCAST prides itself in calling their internet service 'The high speed internet' Well too bad because they are '*** speed internet' that you get stuck with when you sign up for this moronic nightmare which can only breed in The U.S of A. This is what happens to republic when culprits like this are allowed to crush small businesses and grow bigger and bigger having no accountability to give to the government or the people. Good job 'COMCAST' we want to see how far you go with this corporate fascist 'Rip off'. Welcome to the Promise land that costs you an arm and a leg
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#251989 Review #251989 is a subjective opinion of poster.

Comcast Strikes Disabled Veterans

On June 19 I notified Comcast that my service was terminated June 1. I was moving to a smaller, more secure place. Last month I was billed and thought that they might catch up on their billing. Now I am told that someone is using cable at my old residence. Comcast said that is irrelevant and that I signed a contract (over two years ago!) and that it didn't matter whether I am using it or not! Now I am told that they will continue to charge me (as they did on July 27th) and will only reduce, not cancel my contract if I return certain equipment. I have just left hospital once more and am in no condition to unpack hundreds of boxes at their convenience. When life goes well, Comcast is your "friend", but if you are a disabled combat veteran you might as well go to *** where they are concerned. All I can do as ask my bank to rescind the charge.
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2 comments
wirelessbound
#335189

File a police report saying these people are using your services with out your permission. The file a complaint with the Better Business Bureau and the FCC. I bet those charges will disappear and all they will charge you for is equipment.

Anonymous
#319902

Absolutely contact your bank. And then tell Comcast that you are going to call the police for identity theft because someone posing as you is using a "contract" under your name for a service you are being fraudulently charged for. If Comcast doesn't comply, I suggest calling the police. Yes, whoever is living in your old place might get in trouble, but they're using your name and account to get free cable. That's identity theft and AGAINST THE LAW.

Shame on you Comcast!

And by the way, VietGrunt, thank you for your personal sacrifices in the name of freedom. If I worked for Comcast, I would do anything in my power to take care of a Vet.

I hope you find just resolution soon!

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Review
#251971 Review #251971 is a subjective opinion of poster.
Loss
$300

Get Comcast services and get screwed !!!

There is no question that the people who work for Comcast are inefficient, incompetent, they lack knowledge and incentive to fix a problem because then they would have to show their lack of understanding of what the problem is. There are some people, like Daniel Lopez who used to work in Miami-Dade County (Fla.) but now "we don't perform that work any more" and now one is directed to XFinity who imposes a monthly charge in order to come out and perform service "on their own equipment." How crooked can you get? They are truly dumb. Saul S.
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#251885 Review #251885 is a subjective opinion of poster.
I want to know if we who are angry at Comcast. Can we boycott them? I think if everyone took their business some where else Comcast would say hey wait a minute it's time to treat our customers better. If we the angry customers unite against Comcast it would make them...
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14 comments
Anonymous
#954467

Boycott NBC. Don't watch anything they produce.

Watch the other networks. If everyone that was pissed at Comcast did that they would take notice.

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#251761 Review #251761 is a subjective opinion of poster.
Loss
$169

Comcast in Jackson, Mississippi - Hate hate hate them

We have gone round and round with these buffoons. Since digital our tv has been freezing up, sputtering audio, switching shows, records 17 minutes of a 60 minute show----many more things. Too numerous to name. Hours on the phone with these yahoos and no satisfaction. They have been out to our home 6 times since the first of the year. They WILL NOT take money off our bill. They have even tried to charge us for a service call. I HATE THEM. I pay over $200 a month for this ***. And now to top it off, I just got my FREE converter boxes for my other two tv's and I am worried about hooking them up after reading this. Such a crock. Then to top it off, when you call them, after holding for EVER, you talk some turd that transfers you and cuts you off and this bs starts all over again. Just got ATT in the neighborhood. Waiting to see how that turns out so perhaps there will be. Solution. Netflix has already jacked people.
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1 comment
Anonymous
#328435

I have the same problems, cable freezing up, blacking out, hadn't been able to use on demands for days now, the list goes on, only had this cable for about 2 months now and its the worst, calling customer service is a waste of time, they can't figure out what the problem is, comcast cable is too high to be having all these problems,

Review
#251685 Review #251685 is a subjective opinion of poster.