Unclaimed
Comcast
Reviews and Complaints
4.1M
CLAIMED LOSSES
6.8K
TOTAL REVIEWS
930K
PAGE VIEWS
31
ISSUES RESOLVED
Comcast Net Promoter Score (NPS)
-39
low
NPS
-100
100
- 26% Promoters
- 9% Passives
- 65% Detractors
Comcast's estimated NPS of -39 considered to be low. 26% of users would likely recommend Comcast to a friend or colleague.
Customer Satisfaction
Comcast Reviews
Modem fried
The modem was fried and they said it will be fix with-in 24 hours (On phone) but nope it was fried and gone the computer/modem/Netgear router last year we had a big thunderstorm and it took the power out and every thing so Comcast came near my house to do something I ask one of the guys to check out the router they were like we can not do that we do not have a appointment with you so we can not see it sorry they said. And man I was pissed to the max they did not help one bit.
2 comments
ID
Location
New Kensington, Pennsylvania
Comcast salesman lied about early termination fees
I have been a loyal Comcast customer for almost ten years. That is why, in December of 2013 when a Comcast door to door salesman came to my home to sell me the Xfinity home services, I was trusting and listened to what he had to say. During our conversation I informed him that there was a chance that my husband’s job would be transferring us back to Illinois in the near future. I specifically asked the salesman if I was transferred to an area that was not serviced by Comcast….would I still have to be held to my contract and pay a penalty. The salesman adamantly assured me that the contract would be null and void if we were to move to an area that was not serviced by Comcast. He even acted as if that would be crazy for Comcast to charge someone for services they were not able to provide. Fast forward to today…..I called Comcast to transfer our services because we were in fact transferred to Illinois. I was transferred several times because the service rep could not figure out how to close and open a service in two different states. Then, I received the shocking news that the town we are moving to was not serviced by Comcast and that Comcast would be holding me to a 1000.00 early termination fee. Over the next several hours I was bounced from person to person, from department to department. All gave me the same news….I was going to be charged 1000.00 for moving to an area that Comcast does not service even if the salesman used a lie to get my business. I asked several people for his name and number or what local office he came from. NO service agent could find this information. They did not have my signed contract either. They gave me different towns that the offices may be in. Tomorrow I will set out to hunt for the name of this salesman to have him verify he told me the wrong information. I am fighting for this because of the principle….I trusted a salesman from a company I have been loyal to for almost ten years. Now Comcast has turned on me despite the fact that I have never missed a payment and have been a loyal customer. I take responsibility for not looking into the details further…however I think Comcast should take responsibility for holding customers financially hostage.
ID
Location
Noblesville, Indiana
Loss
$1000
Positive Experience Review
I personally love comcast. Whenever I call my issues is resolved asap. They have the best sevices and my x1 box is life-changing...yes I may have issues but no more then any other company I have been with. For the amount of sevices they offer im more then happy to give comcast my money plus ita better then dish or direct tb any day
ID
Location
Brainerd, Minnesota
Comcast bad Customer Services
We switch from Direct TV to Comcast on April 09, 2014. We received our first bill 2 days later for $208, which include installation fee and first month. We called to have them removed the extra that we didn't request and every time they add something else on the account. They refuse to fix their bill. They insist that we pay the bill and they will credit our account. What kind of none sense is that? Even though we call multiple times to have their service disconnected, Comcast claims that they can't cut their services. When finally someone decided to disconnected the service, it took another 2 weeks for the service to get disconnected. Between April 3th to May25th, I have a bill from Comcast for $415.00. I am still waiting for a corrected bill for over two weeks now.
ID
Location
Kennesaw, Georgia
Loss
$415
No Customer Service
My 2 phone lines, Internet, and cable TV with Comcast stopped working 2 days ago. After 2 hours, 7 phone calls (I was dropped 4 times, waited 45 minutes on hold another time) and multiple trouble-shooting actions on my end, I was told it will take 4 days before they can send a tech. They wanted me to talk to different people for each of the services. I had to insist on a tech call because everything is out. They offer no explanations, support, empathy or concern. I need service for a business I run out of my home, but get nothing but excuses from Comcast. For this I pay premium prices. Thanks for nothing.
ID
Location
Grawn, Michigan
Charged $74.99 for Maywether fight which I never ordered!!!!
I have spent two hours on the phone today trying to get this straightened out. They have no record that I ordered it, the Maywether fight sometime in May but they insist I watched it! I"m fifty and don't stay up that late. I also have no interest in boxing or any other sports on TV. I watch old lady shows for crying out loud! My 4 yr old grandson sure didn't watch it or order it. I mean it's SO insulting the way they talk to you. I can't believe I pay money to a company every month so they can be condescending to me. I have already cut my service in half so I guess now just cut it down to zero? I know if I cancel they will claim I never did just like what happened when I moved and keep right on billing me. How do they sleep at night knowing they lie to everyone? They will tell you there is no supervisor available because they want you to give up and pay money you don't owe! It's stealing, unethical and they should be embarrassed.
ID
Location
Richmond, Virginia
Loss
$75
Fraudulent Charges Review
my service was cut out two months ago and I'm still getting charge every month even though the service is disconnected
ID
Location
Overland Park, Kansas
New Reviewer
COMCAST - WORST CUSTOMER SERVICE EVER!
I work a call center job from home, depend on my phone and internet. Comcast's phone goes out on FRiday afternoon, after being through 4 reps in a South American call center I could not understand, they tell me I have to wait until the following Tuesday for a tech. I explain I will lost 30 hours of work if I have to wait that long - over the course of the weekend I got left on hold for over 3 hours, hung up on 3x, made different promises I would be "elevated to the priority list" by 2 supervisors that lied, and never could get a phone # to get through to anyone with any authority in the United States. Comcast cost me over $400 in lost wages, time to lose them!
2 comments
ID
Location
Christiana, Tennessee
Loss
$550
New Reviewer
Comcast - Account Review from Houston, Texas
I had scheduled for services at my apartment on June 10th. A few days before the dats, it was pushed back a week by Comcast and I was not given a reason why. That date was for today. I called three times to confirm the appointment, yet nobody showed. I called after the no show and was told my appointment was scheduled for right days later and the lady on the phone said it was something I did. I have canceled my account because this company does not deserve my money.
ID
Location
Houston, Texas
A MONTH AND COUNTING WITH BAD CABLE SERVICE
On May 17,2014 my cable begin to get error message on several stations. Comcast did their troubleshooting process and it did not fix the issue. A tech came out days later and replace the box with a Cisco box -- this started the a new issue. The stations would freeze or blackout and on demand continued to get error messages telling me to turn the box off and on again. I took the box to a Comcast location to get a replacement and the that box did the same thing. A tech was scheduled to come out twice and did not show up after I had rushed home from work. They did not even call and when I called them I would get another country which led to communication issues -- it was and still is a nightmare. As of today, June 17, 2014, my cable is still not working properly and Comcast does not seem to care. I told them I could not *** again for them not to show up and to please schedule it for a Saturday. Their answer was "we don't have any Saturday available". I am so done....
1 comment
ID
Location
Poughkeepsie, New York
Impossible to reach any kind of help. Phone keeps dropping calls, half the time cable TV does not work.
Before I bundled with comcast, my service was with Qwest for internet and phone. I miss my land line. I had comcast for cable tv and it was ok. Once sales people convinced me to bundle with them (comcast), at a price much higher than they quoted me. Now all three of my services were with comcast, what an awful mistake. They continually raised their prices, no possibility of reaching a live operator and sometimes I could reach a chat service with their company. They didn't help but sent me to a different department. Nope, no one there. My DVR did not work and I sent it back over 6 months ago, they are still charging me. When my new DVR came in the mail, it does not work either but I am being charged for 2 now. I have tried writing on a bill, a letter, to anyone who will listen.....if you are lucky enough to reach customer service, but THEY STILL charge me! I only have antennae tv in one room and an old comcast box in another. No fancy channels BUT THEY CHARGE ME! NO ONE LISTENS IN THIS COMPANY. NO ONE PAYS ATTENTION TO THE CUSTOMERS! I WANT OUT BUT i WILL STILL BE CHARGED, EVEN IF i MAIL IT BACK. i FEEL COMCAST has taken me and money and keeps us in bondage. Stay FAR AWAY FROM THIS COMPANY!
2 comments
ID
Loss
$600
Comcast consistently fails to deliver
I have had Comcast for over 10 years (believe it or not, the best service in our area, ATT,Dish stink worse) I live at the end of their service line and have had horrible service for all these years. I have had over 100 service calls, to no avail. Whether it was analog, digital box, or X1 DVR platform, the same video and sound dropouts. Being an electrician by trade, I tried showing them the deficiency in their system( they need a signal line amplifier at the pole), but they wont fix it. Even their technicians agree that is the problem. The installers keep splitting the available ports at the pole, and now they are splitting 4 ports into 10; that wont work. DONT EVER BUY ANYTHING COMCAST! The fast internet in cool , but that's all.
1 comment
ID
Location
Highland Park, Illinois
Loss
$2495
No Show
After waiting a week for a service call....no tech arrived. Paid a house sitter to be there as I'm out of town. Cost me $50 for the sitter. Customer service was to resend the tech and call to let me know...but 45 minutes later...no call. Probably have to wait another week for another service. But not without a good *** chewing for everyone who answers the phone. Mission to get to Tom Karinshak SVP of Customer Service or.....SVP of Lack of Customer Service. And let's not forget about the 2 hours guarantee or $20 bucks...won't hold my breath for that either. Comcast just to big for their britches........47 million customers....they just don't give a ***. I'd switch to satellite or uverse but they suck just as bad. FCC is worthless, politicians are paid by the PACs..........population get the shaft. Sounds like America we have now!
1 comment
ID
Location
Nashville, Tennessee
Loss
$200
OH MY GOSH IS THIS FOR REAL?!
this company is a joke, right? Or more like they think their customers are jokes! Ive been with Comcast for literally 2 MONTHS and ive had to return their equipments 5 TIMES ALREADY! I'm a nursing student and was without my internet for 4 DAYS!!! they said theyd credit me back 20$ and they never did! everytime I would check on the 20$ credit I would speak to a rep. who would tell me that the 20$ credit was never noted and given to me! these people are SO DISHONEST. ive spoken to THREE DIFFERENT REPS who told me they would credit me the 20$ but when I go to check on it, a rep tells me that it hasn't been applied! and when I ask to speak to a supervisor, they put me on hold and HANGUP ON ME! or I get put on hold for 15 mins and get sent back to the MAIN MENU! A representative who said he'd credit me back the 20 said he'd also give me channels for my trouble. the channels showed up but wheres the 20 credit?! HE EVEN PRETENDED TO BE THE SUPERVISOR!!!!!! NOT KIDDING!!! HE DIDNT EVEN CHANGE HIS VOICE OR PUT ME ON HOLD OR ANYTHING!!!!!IT WAS THE SAME GUY!!!! WHAT THE *** ***!!!!!!!!!!
ID
Location
Peoria, Illinois
Keep Raising my Bill and Cutting Stations
I have been a customer for the last 25 years and I just canceled every thing and went to the basic Comcast TV and am now looking at my options on Direct TV or just putting up an antenna and getting Netflix. Comcast continues to raise rates every year and cutting out stations or keep showing the same movies over and over again, even on their Premium Stations, or adding no-nonsense stations that no one ever watches or cares about even watching. Now they are going to buy Time Warner and control even more states. The American people all need to rise up and CANCEL their Comcast and just put up an antenna.
ID
Location
Grosse Pointe, Michigan
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Comcast
I just received a call from a Comcast representative. He told me that Comcast is offering a free 2 year no contract upgrade to my service.
I would be upgraded from a starter package to a premium package for $80 a month. That would include an internet speed upgrade to a little over 100Mbs. I said yes. He then transferred me to another person.
This next person told me that since Comcast is giving me all of this that I needed to give something to Comcast which involved me getting some kind of a spending card.
I told him I didn’t want another card and he told me to stop interrupting him. I then told him I considered this an unethical business practice and I hung up on him.
If I have to give something, IT IS NOT A FREE UPGRADE. This is classic bait and switch and is a slimy way to do business.
If another company offered cable speed over 25Mbs at my home I would switch immediately. Besides, my 50Mbs service slowly degrades to 15Mbs.
Today I’m running at 35Mbs. If I shut down my modem (it’s my second one) it sometimes speeds things up again.
You should be pissed to the max at the public school teachers who passed you through the system.