Latest review first
Comcast tries to rip you off straight from beginning
Spent 2 hours on the phone with comcast with a person who could barely speak English. He charged my credit card for installation and equipment charges totally nearly $200. When I called to set up installation, I was informed that they do not service my area. Waste of time, fear of being ripped off, etc. I am going primitive, living without cable, phone, internet because there is not enough KY jelly in the world to stop the pain of that. So tired of companies that do not recognize that my time is worth money, and the last thing I want to do is sit on the phone with some yahoo who doesn't know what he is doing, or even worse, knows what he is doing and doesn't care.
Ok, so i have had comcast for years and I had the business service installed in my office. While the sales rep was there he said because i owned 3 corporations and ran one out of my home that he could set my phone, fax, internet and cable up as business class and it would be a savings of 50 plus dollars a month. So like anyone with a half a brain I did it. When filling out the contract I questioned him why there was no cable on it and he replied that since I already had cable, he would just merge the two accounts and the price would remain the same. Now fast forward 11 months, everything has been fine with the exception of a repair to my cable that the tech never showed. Well now that they are going to all digital and the fact that we have a few older tv's my wife asked that i call and inquire about the digital boxes. That is when i was told that I had been receiving cable for free an they should have been charging me. They want an additional 59.00 per month to my already 120.00 a month bill. I explained to them that I have had numerous conversations with CS and nobody has ever said anything before and that in fact if I added this service to my bill i would be paying more than before and would have never switched to pay more. The customer service rep provided me with a bad number for my sales rep, so I called back and talked to his supervisor and she said she was sending him an email and one of them would call me back. I expressed that I wanted to get this problem resolved without interruption in service and she told me not to worry about it they would call me. Well here we are 4 days later and no phone call and they turned off my cable. I called and they gave me the same bs and still have called me back. Comcast is nothing but a bait and switch company compiled of a bunch of lying crooks. I am very interested in filing a class action law suite as to maybe get someones attention in the corporate office.
Comcast broke my contract. If I break it I have to pay $150.00 so I have no recourse.
Comcast has taken away channels that were part of a 2 year contract that I have with them and now require that I "upgrade" or pay more. If I break my contract I am required to pay them $150.00 but they are not required to pay me since they are breaking my contract. Fair? Outrageous! I called and was only asked if I wanted to upgrade or not. How do I make sure I don't get billed for the $150.00 if I change services? Is anybody listening? I have already posted a complaint with the FCC and the BBB.
Comcast - benefitting from monopoly, how do we get alternative????
I am in a neighborhood where Comcast is the monopoly (on high speed internet) - so we all have stories around here. Six years later, and I should get a complete refund of all that I have ever paid to this lousy company if you paid me just $5/hour for the time spend with their customer nonsense (do they really call it service - they are joking, right?). Working from home, but internet has been non existent for the past five days since someone apparently decided to change some detail on my account. Oh I could go on - there's something every month. I know everything they ask me to do every time I call in. But what do we do? What is our alternative? Which organization can we all sign onto to get these corporate guys booted? I look over the complaints and we can all vent - but they don't give a *** because we don't have alternatives....
Comcast has the Absolute worst customer service ever
Absolute worse customer service ever, ive been lied to twice. Sat on the phone on hold for 20+ minutes, just to be told nobody can help me and try back again later. This happened everyday for over a week. After reaching comcast, finally, when i calmed down, I was told everything was resolved (by a man named Brian) and that they will be sure to reduce the charges to 60 dollars and send the new bill to my address 700 miles away from where i'm still paying for service. I was told over a month ago that the service was to be shut off and the boxes would be picked up on a date (my last day in town) and they never showed up. I now just recieved a bill for 400 dollars that i wont be paying. I'm sorry for those of you who are shackled to the chains of Comcast's sneeky, greedy monopolization. ****If anybody can find me a way or number to call where I won't be lied to or put on hold for 20 minutes, PLEASE email me at DCproAudio@gmail.com****
Comcast in Chicago, Illinois - Had 4 appointments still no cable
They kept saying the order was put in wrong. So kept rescheduling which is my 4th time now. It's been a week and a half now and still no cable. The reps are clueless and supervisors. They need to get fired and hire new staff. They don't like doing their job. Full of *** i hate comcast i hate their *** they suck and all employees there needs to be fired. They dont know what they r doing at all. instead of trying to listen to your questions. They read notes from previous conversations. They act slow and clueless
Comcast in Mount Laurel, New Jersey - Management to busy to handle complaint!
I've had an ongoing problem beginning Dec. 2010...talked to managers, supervisors, customer care reps. I've been stood up w/ appointment, had my service need sent to the wrong departments, 2 or more times. I've had to hold please, for a total of around 2/3 hours, cut off several times and had to call back, through all of it. I might point out that I have payed my full bill on time during all this. I have no desire to go over my problem with somebody new again...done this 3 or 4 times. If you read the log on my account, when a tech. did come to my home, he decided the line that runs from the out-side of my home to your connection at the street, needs to be replaced. I was told this in Dec. last year. I'm missing 11 channels I should get, and several others are fuzzy...I was told there is nothing wrong with the receiver and that you could complete the work w/o me even being home! After 7 months of e-mails and phone calls they had a young customer care guy call and ask if I'm having a problem...please! I'll be droping Comcast at the end of the month!
Comcast falsely lies just to reschedule without telling you!
My appointment was for July 15 between 5 pm and 8 pm. Keep in mind I waited over a week for this appointment. This appointment was for new service, not even to fix anything. Just to set up my much needed internet (btw typing using my cell phone's internet). I'm waiting and waiting, around 7:30 pm, I call just to check. The representative informs me that "I" had called in today and said I'm having electrical issues at my house and to reschedule for Monday. I'm like, WHAT?!!. I did not call in to reschedule, period. I'm upset and she's like, "does someone have something against you, that also has your information, to do something like this?". I'm like NO, of all things to "do something", really?!...to change my appointment. I'm pissed. I responded to her, NO, someone in your department did this on purpose, because some lazy *** technician did not want to show up for the last appointment on a Friday evening. I am beyond pissed. I had to rearrange my whole schedule to be sure to be here for their technician to install new service. Comcast needs new serious competition besides ATT's slow dsl. If another cable company with the same internet and pricing power as Comcast, could come in without being bounded by territory, us consumers could choose and ultimately force Comcast to be more respectful to their customers who pay *** good money to use their service.
Comcast's completely incompetent customer service team
Signed up for Comcast Xfinity service a month ago. first appt to install cable and 3 HD DVR's 2 weeks ago, technician showed up without DVRs! took a week and several attempts to schedule appt for DVR's to be installed. That guy claimed he had 3 but when he left we discovered he only installed 2. now the signal for all 3 TV's claiming we need to call to initiate the service. Called several times and nothing works, need to schedule another technician visit. Several times they cancelled appt's because they claim no one answered the phone, automatically bumps the appt out 1-2 days. now 2 weeks and still have *** poor connection. So ready to jump back to DirecTV!!! what was I thinking...
Bad Comcast install
Last Tuesday, July 5th, I had an install scheduled for the 7:00-10:00 AM window. The tech showed up at 9:45. It took him until noon to finish, five total hours of my time lost. He was rude and refused to listen to me. He stapled a cable across the floor instead of running a new one. He left a bad DVR and told me it was "all he had" and I would have to take it to Comcast and swap it myself. He refused to give me a receipt for equipment I needed to turn in and accused me of saying he was trying to steal it when I asked for one. We then spent an hour in the local Comcast office. We were in line for over 45 minutes. We got the DVR swapped and turned in the old equipment and got a receipt, which is good. I explained to the CSR what had occurred during the install and wrote it all down with my contact information. She said she would give it to the tech manager. We spent another half hour installing and activating the box when we got back to the house. I waited 24 hours and didn't hear anything so I called. The first rep I got on the phone (Chris) said he was transferring me to tech support and put me on hold for 15 minutes. The second tech (Dennis) listened to everything and said he thought the best way to handle it was for him to send an ASAP memo to his supervisor who would then contact the tech manager. I would get a call no later than Saturday morning. Saturday came and went with no call, so I started looking for other ways to contact them. I blogged about the bad install. I emailed Comcast. I got a couple email responses that basically said "let me know if I can help". How do I answer that? I have no idea what those peoples' jobs are. If you can help, HELP. On Monday I found the "Customer Guarantee" online and felt a little sense of relief. They guarantee $20 or a premium channel free for 3 months if they don't complete service in one visit, so at least they're not going to leave me totally out to dry (I am so naive!). On Tuesday evening - a week and a workday after the original install, not the 72 hours they kept promising me, which is WAY too long anyway - I finally got a call from a supervisor or manager, John I think. He said he was going to send his best tech to re-run that cable and he'd be there soon. The tech then called and told me he was a little behind and could he come first thing in the moring, at 8:00. I said yes. I was so relieved that someone was finally going to take care of this! On Wednesday, we didn't see or hear anything from the tech until I called the supervisor at 10:30. No call from him saying he was running late, no nothing.He finally showed up around 10:45, almost three hours later than he'd said he'd be there. To fix the stapled cable, he pulled up the carpet and put the cable under it, fraying the edge of the carpet in the process. My daughter was there with him and I didn't see it until I got home from work. I called the supervisor back and told him that now I also have to fix the carpet, in addition to pulling the cable myself, since it still isn't done. He said he would come by and look. I said no. I am never allowing a Comcast employee in my home again. I can't risk anything else getting messed up or broken. I will fix it myself. Thursday I got a call from some customer satisfaction person while I was in a department meeting. I told her I would be done by 4:30 and she said she'd call back then. It's Friday morning now and I still haven't heard from her. When I got home, I found a Comcast bill in my mailbox that includes $105 for installation. Part of this installation is installing 3 outlets. No outlets were installed. I'm going to have to run my own cable, install my own jack, and fix my carpet. And they're billing me for this? I've read the customer guarantee about ten times now and if I'm doing my math right, they owe me $60 (at least) in $20 increments for not completing work in one visit (twice) and for not making a scheduled appointment window (the "best tech" who was supposed to fix the first guy's screw-up). I should not be billed for installing outlets when none were installed. I don't think I should have to pay the $29.50 for "Reconnect" since I had to do it myself. So that means I should be up about $40. And I'm not going into how much time I've lost in all of this or what it's going to cost me to fix the carpet and run my own cable. Today, I'm looking forward to spending endless time on the phone with Comcast and getting nothing accomplished. The way things are going, Comcast will probably bill me for complaining.
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