New Reviewer

Comcast call centers the worst on earth!

My On Demand wasn't working for several weeks (not the first time). I didn't want to call for tech support because it's always a bleak experience. So, I followed the on screen instructions to unplug the cable box for a minute, then plug back in. I now had no picture at all. I had to call for help. I was told that the wait time would be over 10 minutes. It was 20. I got someone at their call center in Mexico. We went through the verification process. The account is password protected in lieu of last 4 of the social security number. The rep INSISTED that I had to give her that number. I explained that I had a password and that was sufficient (it is). I've called many times and that's accepted. I asked her to transfer me to someone else if she would not assist me. She flat out refused. I asked for a supervisor. She flat out refused. We went around and around for over 10 minutes. I'm angry as could be by now. She won't transfer me. She won't help me. She finally hung up on me. I had no choice but to call again and wait on hold for another 20 minutes. The next person accepted the password, but was unable to figure out what the problem was. He kept asking me to repeat the problem and putting me on hold. This time, out of frustration I hung up. I was eventually able to figure out how to get the picture back. I don't know if the On Demand issue has been resolved. I'm too frustrated to deal with it right now. God in heaven, their call centers are the worst!
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4 comments
#588943

Oh God I Hate Manila!

#582243

they have call centers in Manila, Philippines - they are horrible and have no clue what they are doing, most of them have probably never touched the equipment they are troubleshooting. I worked for Comcast for many years - we never outsourced to foreign countries other than Canada for the longest time, about 2 years ago they got rid of the Canadian reps (who were equally terrible but could speak English) and started using Transcomm in Manila.

They are not supposed to ask for the password or SSN unless you are making changes to the account or scheduling a tech - if they ask for it up front just to troubleshoot an issue or ask a question, decline to provide it.

#578583

Had a very bad experience with Comcast Cable TV--- Call Center in some other country that does not speak English. Took me 4 different agents and the issue is still not resolved.

They did not understand me nor I them. What is wrong with this country?

I will leave Comcast if this cannot be resolved. Very Sad.

#578582

Had a very bad experience with Comcast Cable TV--- Call Center in some other country that does not speak English. Took me 4 different agents and the issue is still not resolved.

They did not understand me nor I them. What is wrong with this country?

I will leave Comcast if this cannot be resolved. Very Sad.

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ID
#364891 Review #364891 is a subjective opinion of poster.
Location
San Francisco, California
Product
Comcast Account

Comcast SUCKS!!!

When I initially tried set up Comcast for my new home it took me calling 3 times to get it set up, hung up on twice....*** me should have been my sign. I am now in my new place, they shipped me 3 cable boxes for my 3 t.v.'s and now 4 hours later they still are not working. I tried the online activation, then the automated activation and then talked to the customer services.... 6 service people later and hung up on twice I still do not have my cable working or a date for a service tech to come to my home. I am done!!!!
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1 comment
#581309

My goodness I sooooooooo now how your feeling! Just got this *** *** service 4 days ago and nothing but frustrastion!

Im seending their *** back smashed into peices! yes this is how I feel lol!

Then when you call customer service it justed *** you off more because you can totally tell they are reading off that peice of paper and if one more freakin person tells me to uplug my cable box and wait 30 secs to plug back in or im going to send a refresh signal to your box im going to snap! RANT DONE!

ID
#364795 Review #364795 is a subjective opinion of poster.
Location
Sterling Heights, Michigan

Comcast online deal not honored

I called Comcast today and spoke with a customer service rep about an offer for current customers for $79.95 trying to lower my bill as it is the HIGEST utility bill that I have bar none. The rep was unhelpful to say the least and refused to honor the online offer telling me that I was mistaken about the offer. I informed her that the offer clearly stated it is for current customer only. I finally became so frusterated that I told her DirectTV also has TV & internet for less and I will be calling them today to return to DirectTV as a customer. I have had nothing but issues with Comcast since my install in March, cancelled appointments without so much as a curtesy call to say they aren't coming, billed improperly for service that had not even been installed in my home, credit not applied for no show techs & so on. DirectTV here I come!!!
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ID
#364339 Review #364339 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Comcast Internet Service
Loss
$180
New Reviewer

Comcast billing me for account closed for over two years!

In mid 2010 I moved from an apartment complex with an exclusive with comcast to one with an exclusive with U-Verse. I returned all of the equipment and paid my remaining balance on the account in person at the Foster City, CA Comcast office after cancelling with a phone rep and confirming that the account was in fact cancelled with the rep at the office. A few months back, I started receiving phone calls from an extremely rude and pushy bill collector over an unpaid balance of around $54.... the exact amount I paid when I turned in the equipment. I checked my credit, and sure enough Comcast has put it on my credit report! I have called Comcast numerous times and every time I was told that they were unable to do anything about it, it had already gone to collections. I was never sent an additional bill, I was never given a chance to dispute the charge. Almost two years after the fact, I am being relentlessly pursued by never ending phone calls. The collection agency purchased the erroneous debt from Comcast and will not remove the credit hit unless Comcast tells them differently. I have tried disputing the charge via equifax, etc but so far to no avail.
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ID
#364142 Review #364142 is a subjective opinion of poster.
Location
Burbank, California
Loss
$54

Started new billable features on my account

Comcast sucks - they started new billable options on my account without my knowledge and then argued with me for 1.5 hours on the phone when I called and asked them how the new features got on my account - arrogant dishonest ignorant Comcast really Comcast really sucks Comcast really sucks Comcast really sucks Comcast really sucks Comcast sucks - they started new billable options on my account without my knowledge and then argued with me for 1.5 hours on the phone when I called and asked them how the new features got on my account - arrogant dishonest ignorant Comcast really suchsk Comcast really sucks Comcast really sucks Comcast really sucks Comcast really sucks
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ID
#364093 Review #364093 is a subjective opinion of poster.
Location
Mifflinville, Pennsylvania
Product
Comcast Account

Comcast = Nice at first

Well what started out as a good thing end up on a bad note. I was paying my bills on time for months then had some things come up, especially with my old roommate. I fell behind by like a month, which was odd later on when I figured out I was paying two months ahead (check the dates when they send you a notice). At the end of my lease, I was moving out, I even went over to comcast early in the month just to get it all taken care of. I went there, they said I still had one more bill, about a month later I had a bill in the mail. It was 1/3 of the normal monthly fee because I turned in my modem and cable box early. I tried to talk to customer service at the center and then on the phone (outsourced). The same result, i owe them money. As of now I have not paid them but they have sent it to a collection agency who calls twice everyday, yes even weekends. So now even my credit has dropped quite a bit. The bottom line, they will rip you off one way or another. Avoid them!
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ID
#364090 Review #364090 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Service
Comcast Internet Service
Loss
$100

Lied,to get me to sign up for comcast/with gift card offer

i was offered a 300.00 dollar debit/gift card offer when i sign up for comcast, it's been 6 months now and after (3) attemps as well as visiting the office on fruitville rd, and the promise that someone would contact me, it's hasn happen yet...yes, i am pissed, and want to drop the service, comcast cant keep their promised, then why should i, and pay on time every month...so i'll drop the service at the first oppotunity i get,and if they expect early termation fee, the can wait for it, but chances are they'll never get it...i'll ignore them like i'm getting ignored....
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ID
#363956 Review #363956 is a subjective opinion of poster.
Location
Sarasota, Florida
Product
Comcast Gift Card
Loss
$300
New Reviewer

Comcast is the WORST TV/Internet Provider I've Ever Used!

I've been with Comcast for three years. Over that period, they have not ONCE gotten my name OR my address spelled correctly, although I have tried multiple times to get the error fixed. About six months ago, my billing date suddenly changed from the beginning of the month to the end of the month. I only get paid at the beginning of the month... I tried to get their billing department to change the cycle so I would get billed at the beginning of the month, and they said they could not do that. So I had to call EVERY MONTH to get an extension so my service wouldn't be cut off before I could pay the bill. A few months ago, they started claiming I was 3 months behind on my payments. I consulted their billing department about the matter, making sure to state that I had receipts that I could show them to prove I paid for those months of service. They refused to make any changes or even check out my receipts. It took an email to corporate threatening to sue before they fixed the error. To add to the problem, half the time my cable TV didn't work, and my supposedly 25mbps internet often crawled even when loading simple webpages. For a long time I thought it was my computer, but then I found out AT&T worked fine with it. I guess cable companies never change their stripes... always overloading the shared box with more users in the area than they can really handle... But here's the real icing on the cake. I quit Comcast for AT&T. I called them and told them that I wanted my service disconnected, exactly why I was ready to quit my service, and also inquired as to the time limit to get the equipment turned in and pay my last bill. The very next day a Comcast billing representative called me to inquire as to when I was going to pay my bill. I explained to her that I did not want the service and that I had already talked to someone from billing the night before about payment, and hung up. This is what she did (evidently pissed off about me hanging up on her)... She turned my overdue bill in to a collections agency. The bill was only a week overdue, and my service hadn't even been disconnected yet. But she told the collections agency that the bill was over 50 days due. The same day I hung up on her, I got a call from the collection agency asking about payment. Of course, I called billing again about it. At first, they didn't even look at the notes on my account, and started to go in to the whole spiel about "sorry you don't have service right now but your bill is showing as overdue...". I had to remind the rep to look at the notes on my account... after which he was apologetic and promised to escalate the issue because it was obvious that this bill was not overdue enough to require the intervention of a collections agency. I am SO fed up with Comcast. There should be a class action lawsuit against them or something...
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1 comment
#687587

Hands down Comcast is one of the worst service provider ever. I have never felt this bad to comment over the internet. I DO NOT RECOMMEND COMCAST TO ANYONE.

I spoke to a comcast agent to get internet connection and finalised the price. I was told that the router and cable would arrive in 2 business days and it took 20 days to get that, that too after calling the agent for nearly 8-10 times.

As such she said, she will waive the connection charges. The guy comes and connects the router, sets up, internet works. Next day it stops working. I was already frustrated, to that end, I had to call their technical support service 7 times (not a made up number) as not one guy could fix it. The worst part is they connect to xfinity service department and they say that i have to take signature support service without which internet will not work. No one tells me why i have to take this service. xfinity service i was told would cost $5/month and when i received the bill it was showing 14.95/month - a big scam. I tried calling comcast billing department to resolve this issue, having only said that I have to contact xfinity billing service.After arguing for 30mins, I asked the person to connect to her supervisor. She just hangs up the phone...

ID
#363661 Review #363661 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$102
New Reviewer

Comcast is overcharging and will not rectify my bill.

I live in a community that provides TV cable service, so I did not pay a Comcast bill. Then I got an HD box. A few months ago Comlcast starting charging me for a cable box I never had. When I complained they "wrote a ticket" to investigate. They now tell me that it will take 90 days to resolve and in the mean time they will continue to overcharge me. When I asked the service rep to speak to a manager I was refused. When I asked for the email address of the group that was looking into my complaint, I was refused.
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ID
#363076 Review #363076 is a subjective opinion of poster.
Location
Des Moines, Iowa
Service
Comcast Tv Service
Loss
$80

Comcast Suxs Ballzzzz

I thought you might get a kick out of this one. I called Comcast to report problem with my TV, some of the channels weren't working. So after going through some menus the phone system asked if I want to participate in the survey, so I said yes. So the system says 4 minute hold, then 45 min later I just gave up and hang up the phone and never talked to anyone. About 5 min later the Comcast calls back to do the survey how satisfied I was with the resolution. You can only imagine how I felt !@#$%^&*().
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ID
#362508 Review #362508 is a subjective opinion of poster.
Location
Delray Beach, Florida
Loss
$102
New Reviewer

No service

My internet service went down Sat night. No tech available until Tue. My family needs the phone to call if we need to call 911. There are children in the home, my sister is sickly and has heart problems, you think com-cast/ X whatever!!!! They just don't care about their customers, but there will come a day when you will need us. I hope you get your act together, you should have someone on call to fix the problem. When someone dies and you are hit with a class action law suite then you will feel the same way we do......we willl not care!!!!!!!
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1 comment
#580411

I agree that your situation stinks. If Comcast is your phone provider, they would have had a tech there within 24 hours.

In most cases it's within 12-18 hours.

The law is 24 hours as well. If you have Comcast Internet and lets say Vonage for your phone service, then Comcast is not liable for the inability to call 911 since they are not your phone carrier.

ID
#362422 Review #362422 is a subjective opinion of poster.
Location
Terre Haute, Indiana
Service
Comcast Internet Service

Comcast Dvr Auto Correction Is Terrible

A few years ago comcast changed how their dvr's fast forward and rewind. Now the have this horrible delay, that adds or subtracts time to what your eye actually sees on screen. It is ruining sporting events, particularly football, the most popular watched thing in America. The customer is basically left having to watch in real time (defeating a major purpose of a dvr) or risk seeing a touchdown or 3rd down conversion happen while being fast forwarded (one must actually fast forward past the occurance the allow for the idiotic subtraction of time to reach the desired point in time one wants to view. And even then it's just a guess that is often wrong). Absolutely atrocious change to make, that has upset many customers. COMCAST NEEDS TO CHANGE THE FAST FORWARD/REWIND FUNCTIONS BACK TO THE PRECISE WAY IT WAS, STOPPING EXACTLY WHERE THE EYE SEES IT AND THE FINGER PRESSES THE BUTTON.
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1 comment
#577590

The new way u go through viewing more viewing times used to b fine now with this new update is horrible Comcast sucks

ID
#362016 Review #362016 is a subjective opinion of poster.
Location
Denver, Colorado

Comcast Cut Off My Email Account

Going through an ugly divorce. However, soon-to-be ex-hubby did one good thing. He filled out a form from Comcast and provided a copy of his drivers license authorizing me to change the family Comcast account into my name. So I went down to the local Comcast location, with the necessary authorization paperwork and switched the account to my name. My big concern was if I could keep my current email address, old messages and address book -- no problem says the Comcast representative. I came home, activated the new service, and after speaking with a Comcast customer service rep by phone, was able to access my old email account. Everything seemed fine -- I even got a bill for $80 from Comcast in my own name -- then two days ago I suddenly couldn't access my email account. I contacted Comcast and at first was told that it was all just a silly glitch and would be quickly repaired -- but soon I found myself being transferred to another customer service rep, then a technician, etc. Apparently there was no information in my account record about the authorization forms I had submitted to the local Comcast office allowing me to make changes on the old account so Comcast cut off my email account. To turn the service back on I would have to go back to the local Comcast office and start all over again. When I pointed out that I must have submitted the necessary forms, had the proper authorization, to make changes on the account in the first place, the Comcast technician told me to have a nice day and ended the online chat.
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ID
#361848 Review #361848 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Comcast Internet Service
Loss
$80
New Reviewer

Comcast Worst Internet Ever

Absolute WORST internet I have EVER, EVER HAD. INCLUDING DIAL-UP. For the past *MONTH* I have been getting constant disconnects, the internet being down for HOURS on end, and every time I call these people they take me through the same BS steps "Oh, did you reboot your router? Did you unplug your modem and then plug it back in?" Of course I did. I'm not a ***. I KNOW how to troubleshoot. Every single time I call them it's like they have forgotten the dozen previous calls I've made. Yes I rebooted, yes I cycled the power, yes, yes, yes, those solutions DO NOT WORK, figure something else out. FIVE times. I have called them FIVE TIMES about this and so far they have only temporarily fixed it every single time. They have talked be into buying a 180 dollar router. They have talked me into replacing my modem with one of their modems - and that made the problem TEN TIMES WORSE. I have a technician coming to my apartment YET AGAIN this Saturday to "fix" it again. I highly doubt it will do anything, as it hasn't done a *** thing every other time they showed up to "fix" it. I am not impressed at all with this company. I pay FOURTY DOLLARS A MONTH for internet that BARELY EVER WORKS. Terrible service. Terrible problem solving. I will never use Comcast EVER again. I have found another provider in my area called Windsteam (I can't stand Centurylink) and I will soon be switching to them. Never choose Comcast. Ever.
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ID
#361489 Review #361489 is a subjective opinion of poster.
Location
Fort Myers, Florida
Loss
$40
New Reviewer

Comcast has the worst customer service!!!

Comcast has the worst customer service for so many reasons in my book..they are: 1. There IVR routes on around and makes on listen to all kinds of advertisements to report technical difficulties that can't be fixed over the air 2. There wait time is horrific. Today I spent 45 minutes on hold to speak about two different situations, my bill and my service changes 3. They knocked my heat pump out of service during the hotest time of the year, I had to take a day off work for their contract to fix the issue and they wouldn't even reimburse me for the time. The said I was paid. I had to take vacation...did I want to spend my vacation time in 110 degree heat waiting for their contractor to fix the issue. 4. Before the heat pump issue I had awful service issues, pic tiling for weeks and weeks and they sent out several techs to fix it and no help. The finally ran a new cable for me and my neighbor only to knock out my heat pump and left unused cabling stapled to my house. They are awful in my book for customer service and for technical help. 5. Plus to change service they lock you into a package like the cell phone companies charging you with a penalty fee if you change service. What if you have to move? Again, awful customer service!
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ID
#361239 Review #361239 is a subjective opinion of poster.
Location
Mcminnville, Oregon
Loss
$250