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Comcast in Canton, Georgia - Everybody, Don't Do Xfinity!

Xfinity, the much touted and advertised upgrade to comcast service. I have internet and TV with them. It's terrible. XFinity internet service is subject to slowing constantly, most of my programs will not work correctly. For example, logging in to a game server. They seem to randomly block ports and kill my game. XFinity TV is actually a downgrade. HD does not work correctly, Channels are missing, PnP no longer functions. When they sent a firmware update to my last DVR it exploded, losing most of my shows. The ON DEMAND service no longer allows fast forwarding on most shows. (Note: Exploded is a techy term for crashed and its the nicest one I could use) In conclusion, xfinity is terrible and I would switch if AT&T wasn't even worse.
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#255093 Review #255093 is a subjective opinion of poster.

Comcast service terrible. 4 visits,problem still not fixed.

Our Comcast OnDemand has not worked for over a month. Now awaiting 5th service visit,supposedly by a supervisor who hopefully knows what he's doing. Last service visit actually made the problem worse. Long waits to talk to representatives; explain problem to service people who do not pass information on to the technician. Spent 45 minutes on phone with Comcast last night, most of it on hold listening to message of how Comcast really cares. All corporate BS. Entire organization geared to what's best for Comcast, not the customer. Terrible, terrible company -- really feel sorry for the service technicians and account reps who actually have to face and deal with Comcast customers.
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#254502 Review #254502 is a subjective opinion of poster.

COMCAST

xfinity is terrible i am 60 days in with no service and no call backs from any comcast executives. Rick Germano SVP of cusotmer service does not "take customer calls" tell me you are kidding me...i have no phone service, no internet, and all 4 cable boxes do not work? i have had 12 technicians to my home, spoke to over 20 call center supervisors in nashville and knoxville and called corporate in Philly (clearly where no executives work) as their admins answer their calls and emails and they just do not care! i am at a loss as i am trying to work from home a few days a week and comcast will nto let me!
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1 comment
Joblow
#331734

Mark 60 days and 12 techs??? really...

Not to say you dont have an issue that may be intermitting but an "all services out" is a same day service roll in any Comcast area. If you are not finding the answers to your question on the phone you are always welcome to drive to your local office and ask for a tech ops supervisor.

Regardless what compay you are dealing with there is no SVP or CEO that would take your call thats what they pay call centers for. Knoxville should be in the Atlanta Corp not Philly as of a year ago.

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#253871 Review #253871 is a subjective opinion of poster.
Loss
$1000

Comcast in Everett, Washington - Communication difficult and useless

1.I got passed from rep to rep all over the country trying to schedule service to my home. I'm pretty sure I was on the phone for an hour. 2.When I finally talked to someone in my state they somehow hooked my phone number to a name and address in a town an hour away, so the guy went to that house instead of mine. I had to call again to schedule an appointment. 3.In the course of all the fol-de-rol, I had no cable or online service for a week, so I asked to be reimbursed on my bill for that week, but I again got passed from person to person, and no one was able to help with that. 4.I have not been able to access our account online, so I called Comcast to ask for help with that. I was told I need either the four-digit code (but the one I always use didn't work) or they could call my Comcast land line to give me the code, but we don't have a Comcast land line. So I can't even access my statements because I don't have the password. The people are pleasant, but the system is beyond frustrating. Grrrr.
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#253699 Review #253699 is a subjective opinion of poster.

Comcast Is the Worse

I recentley moved. Tried to transfer my Comcast Cable they couldn't do it closed my first account and opened another. Then I realized I wasnt getting all the channels. And one channel it was saying ERROR. so I called they told me that they would send out a Technican. The set it up the day he was coming out he called and verified everything. 10 mins later I got another call from Concast telling me when he was coming told them he already called they told me that the tech didnt call? I was like I talked to someone. The tech told me that the wireing going into my building was bad. He et up another appointment. When Comcast called to verify they told me there would be a charge.I'm like you are going to charge me to fix your bad wiring. we argued. I am so over Comcast I will be calling by Monday.
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#253575 Review #253575 is a subjective opinion of poster.

Comcast customer service

My efforts to contact this "communications" company has been a disaster. Unable to make contact via phone, I drove 20 miles to their rather hidden office in Rohnert Park CA only to find it shuttered. They had just moved this office from my community of Petaluma. There was no advise of this change or the one proceeding it. Driving back to Petaluma and finally locating their new office, I entered to find it wildly understaffed and was so frustrated I left. That's two phone calls with the attendant wait, 40 miles of high traffic driving and still no satisfaction. They have raised my rates after I cut back the service. Absolute nightmare. Programming choices force me to include horrible stations; I only watch -3-4 channels; bring in pricing tat reflects use to this near criminal business.
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#253120 Review #253120 is a subjective opinion of poster.

Comcast is SOOOOO screwed up!

Switching to cable from broadband, I was encouraged to go with Comcast by BestBuy. Their search showed that Comcast was available in my neighborhood. I signed up through them; that was mid April. By early-May I had not heard from Comcast, so I called. I was told they had been told by me that I no longer wanted service; I insisted I had not, and still did. They offered me an install date in early July. I told them I was unavailable that date, but could do the same day the following week: July 19. I was told they'd have to confirm it, but that it should be OK. As I hung up, I was told the original date, and again corrected them. I began receiving emails and robo calls reminding me of the scheduled appointment - the original date. I called, chatted online, emailed, but never got a response. The day before the original date, the technician left a voicemail reminding me he was coming: the wrong date. I decided to ignore this, and there was never any sign of anyone visiting. The 18th, I got another call from another technician, promising to arrive the following day between 1 and 4. By 4:30, I had to leave, but he showed up afterward anyway. He talked to my teenage son, who was home, but only said that he couldn't install service, that he needed someone else to come out later. The next day, a lady was seen wandering around in front of our house. She did not provide any informaation, only said she was "measuring something." On the 22nd, I got an email cancelling the appointment for the 19th - three days before! No explanation was given. I called customer service a few days later, and asked to be told what was going on. She said she could not answer my questions, and that someone would contact me later. I asked her if she believed Comcast was reliable, in that I had not had a successful experience thus far, and she acted as tho she had no idea what I was asking. After receiving no call for a couple of days, I tried the online chat again. After about an hour of checking various "things," the person told me that I should visit the local office, about 50 miles away. I insisted I would not, and was then told perhaps a phone call would suffice. He told me that he believed someone had determined my neighborhood was not "serviceable," but he had no other explanation. But he insisted the local office would solve the problem. So, last Tuesday, I called the office. I was told my locale was "not serviceable." I asked what that meant, and was told that Comcast service was not available. Starting to fume, I asked why I had not been told this two months ago, or before the installation was scheduled, or after the installation was attempted unsuccessfully. She had no explanation. I complained of hours of wasted time, having purchased equipment for the cable service I would have to return, and my irritation at the disorganization and unprofessionalism of the company, and she provided a rather insincere apology.
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#252315 Review #252315 is a subjective opinion of poster.

Comcast Customer Service Reps always answer differently

Every time you call comcast about an issue the phone customer representatives always have a different answer. I had an issue with my cable television and it took 3 months to get my issue fixed, not only did I paid for 3 months without being able to watch TV, but they charged me for fixing the issue after they had told me that they were not going to charged me. Then I called to get instruction about canceling my service and they told me I had 30 days to returned the boxes. Now they are charging because apparently I had to return the boxes in 2 wks. Which the previous rep. told me something else. I wish they would get their stories right. Comcast needs to get their customer service issues fixed as soon as possible.
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#252279 Review #252279 is a subjective opinion of poster.

Comcast is clueless

I moved into a new apartment that provided cable + HBO about two months ago. For some reason the cable and internet were on at the new place. I called to transfer service and was told the transfer was complete. I got my next bill forwarded from my old address with the old (higher) amount due. I called again to cancel and was told that they had no record of my prior cancellation. I was told everything would be transferred, but I would need to send in proof that I had actually moved when I said I did. I was given a fax number and we hung up. At that point, my internet service was shut off. I called and told I could not have internet until it was shut off at my old apartment almost a week later. I asked to speak to a supervisor and my internet came on again. A supervisor called and I asked her to call me after the transfer was complete to discuss my bill. She told me not to worry about the mistake they made and that I should be credited for those days I was not in the first apartment. She never called. I got my next bill with an inappropriately low credit and an additional charge for HBO. The person on the phone could not access my old account at all and cancelled my HBO entirely when I asked him to take it off my bill because I was paying for it through my apartment. I sent in an email and was told my apartment account does not include HBO (even though the lease I signed clearly states HBO is included). I was also told I didn't cancel until the end of a month (not true) and could not be credited anymore. I faxed my lease and both bills in and am now waiting to find out what happens. I have been told to contact the local number only, but even that routes to a national call center with clueless people. Even my apartment complex can't tell me how to reach anyone who has a clue. I am so fed up at this point. It is unbelievable to me that when you call there is absolutely no record of any prior calls.
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#252227 Review #252227 is a subjective opinion of poster.

COMCAST

COMCAST prides itself in calling their internet service 'The high speed internet' Well too bad because they are '*** speed internet' that you get stuck with when you sign up for this moronic nightmare which can only breed in The U.S of A. This is what happens to republic when culprits like this are allowed to crush small businesses and grow bigger and bigger having no accountability to give to the government or the people. Good job 'COMCAST' we want to see how far you go with this corporate fascist 'Rip off'. Welcome to the Promise land that costs you an arm and a leg
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#251989 Review #251989 is a subjective opinion of poster.