Latest review first
Comcast is the worst
i dont even know where to start. I am in discussions with my lawyer right now because of this mess. we have had lousey service from comcast for ever. we are extremely far from the amplified signal that supplies our house. the funny thing is there is another feed that is one house away but comcast insist on stringing my cable feed through trees in my yard. then a crew they hired that can't speak english shows up unannounced and starts digging in my yard. they spraypaint my concrete and still havent hooked up anything different. my lawwyer is clammering at this case.
Comcast stood me up
I ordered service on 08/22/2011 scheduled to be installed 08/27/2011 between 8:00 AM and noon. When no one showed up by noon and I had not been contacted, I called Comcast. The representative informed me that my order had been cancelled because my address had been deemed unserviceable. I received no prior notification that my appointment would not happen as planned. I informed the representative that there must be a mistake, my next door neighbor has Comcast service and inquired as to how the unserviceable decision was reached, she could not provide that information. I requested a technician come to my house and verify physically that it is not serviceable and was told that this was not possible. This address has never had service so I'm sure it doesn't pull up in the computer, and neighbors on both sides of me have the service.
Comcast in Arlington, Virginia - Internet and phone don't work way too often
It is time for us to lead a consumer revolt against Comcast. My phone and Internet are out at least once a week. I have had enough. I am trying to get someone at The Washington Post to do an article, but until then, I have a suggestion: FOR EVERY DAY YOUR SERVICE IS OUT, DEDUCT THAT DAY FROM YOUR BILL WHEN YOU PAY IT. NOTE ON THE BILL THAT IT IS A DEDUCTION FOR LACK OF SERVICE. If hundreds of thousands of us do this, there aren't enough collection agencies in the country to handle the volume. Do it. Keep track of when your service is out, even for an hour, and deduct that day from your bill. We have to hit this mutil-billion-dollar company where it will matter...in its wallet. I'm starting today, August 26, 2011, in Bethesda, MD.
Complained to comcast neighbors in apt complex stealing my cable
Called comcast on several occasions, couldnt get anyone to listen to me. Apt complex that i moved into have a scam going on with cable tv seen them many times putting a ladder against my bldg to gt to cable . They do this late at night and have friends watch for someone coming. They are pulling cable into their roofs, and some thru their wall . I know this is common in apts and cable comes out after receiving complaints and can never detect this scam. This one particular guy does this for many tenants here. They even cheered when cable guy left unable to detect anything. This guy is good at what he does ,hardly anyone purchases cable, all they need is unsuspecting person that gets it installed. Theirs clicking of your box from every direction of apts. This guy drives around for hours clicking your box from outside when hookin other people up. If no box available he puts a ladder n uses splitter.
Overall, I'm not satisfied with Comcast's service. I am satisfied with their internet speed but not with their customer service. Absolutely horrible. I have examples below... 1) Ordered services through their 3rd party Offerwire)- Some shady company out of the...
Ever since comcast partnered with xfinity my service has deteriated. computer is slower,getting into the internet during the day is almost impossible. Cable-lose picture and sound(gets jumbled with squares and broken talking. At times loss of signal(not only one channel but a bunch). Lastley advertisement to buy into their telephone network. With this lousey service why would I. I feel I am in a monopoly here. I am tired of paying for poor service and I want it improved. ever since it went to XFINITY total Comcast service is worse and calls to comcast do not make it better, thank you.
Comcast in South Bend, Indiana - Support squad rebate
I called what I thought was Comcast to get a wireless router. Come to find out, it is support squad/saveology that I am talking to. I buy a router with the promise of a $45 rebate. When I get the router, I have to cancel the automatic $10/month fee for the service, which was a pain. At any rate, when I go to get the rebate like the salesman Roger Donahue told me I could get, I find I am not eligible for it because of a new service I didn't sign up for (I was an existing customer with Comcast). I call telling them I was told I could get a rebate. They were going to "pull the tapes and listen to the call" and get back to me. They never did. I call again weeks later: the manager can't be found but I'll get a phone call that day...no call. I call back weeks after that, wait a long time on hold, and am told I'll get a call back within the hour about what they determined regarding what I was told on my original call with Roger. No call back. What a piece of *** company...how do those that make decisions there even sleep at night?
Reason of review
Poor customer service
Comcast not giving credit promised
2 months ago Comcast promised me a credit of 60. I called a month ago as the credit had not applied yet. They said it was denied but they would resubmit it. I call yesterday and the credit is still pending? I have spent hours on the phone with them and resolution. I have spoken with several supervisors and no one there seems able to help. I did find out reps can only issue 25, so a supervisor has to approve the credit. Do I need to do arbitration to get my credit? Or can I go to small claims court?
Comcast let me go for 7 days w/o phone or internet and i received a full bill and a service fee
comcastxfinity left me wo phone and internet services for 7 days i gave my ss# to so many people and i even spoke with 2 supervisors and they said they were sorry and would compensate me guess how much twenty dollars. I am so pissed off with these people i don't recomend this cable service to anyone.NOWWW I,m expected to pay my full bill and a service charge...just imagine if i was you how would you feel ..this is crazy ,,,it gotta be another way Direct TV might sometimes go out in the rain but they are coming to take care of you
Comcast and terrible service
I'm typing this on my phone because my internet is down again. I called, and as usual, it will take 4 days for a technician to show up. The rep didn't even pretend to care and was quite rude overall. I had better and more reliable service in Afghanistan from a small dish at a combat outpost. I hate this company with a passion. They also like to add charges to the bill on a regular basis, and then act surprised when I call to ask about it. They never seem to know where the charges came from. Liars and cheats.
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