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Comcast in South Bend, Indiana - Courteous and Incompetent

I have the triple play, but only get one service - the phone, which we should probably cancel anyway. Since the digial conversion, we don't have TV service about 25 percent of the time. Internet service is at half speed and they sent a new router which made no difference. Four techs out for TV and finally one says, "you have a weak signal at the pole, you are lucky to have any picture at all." "Line maintenance" comes and they are four houses away, never fix the issue, am told I would get a credit, and they increase price 20 bucks. Worst service ever.
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Review
#258664 Review #258664 is a subjective opinion of poster.
Loss
$500

Comcast freedom

in responce to the complaint yes i am an employee for comcast covering DE, NJ, PA state and evryday we were like shock absorbers for the comcast FOC full of *** equipment that is always the issue so all the customers who wants to complaint pls do and voice it out loud... we were not treated fairly i had enough of this ***....and im saying it again to all the customers who got frustrated with there services in cable tv, internet and phone i am sorry i am just an employee who wants to kick comcast clients who is also an american to change their policy to frustrate customers
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2 comments
lackagate
#336489

I am not sure what review you are responding to, could you reference it? Also, I cannot follow this review because I can't really understand it.

But if you are an employee you should talk with your HR department.

I am not the biggest fan of Comcast and have been desperately trying to switch to another cable provider for years. Unfortunately Comcast is the only one available except satellite.

djcrap
#336140

file a law suit against comcast freedom clients, but not those poor agents who was not treated right at the very beginning, , they are always the shock absorbers and the poor work force assigned in manila national call center didnt treat those poor agents fairly, so pls dont blame agents, blame comcast itself and their filthy tech who are always late, obsurd, rude, unprofessional subcontractor and pls voice out.. this comcast clients wc is american aswell cannot take care customers , its just money for them not the pooor lives of the agents...

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Review
#258563 Review #258563 is a subjective opinion of poster.

Comcast

For the past two months I have tried to resolve my issue with Comcast over my Internet service. There have been a total of 3 techs from Comcast to my home. The first tech installed a new modem and told me a new line was needed which Comcast would install within 2 weeks. Never happened. The second tech agreed with the first tech and told me a supervisor would contact me. Never happened. The third tech split my cable line to my computer and now service is worse than it was initially.I have called repeatedly. Last evening I used the website to "chat" with a rep and 3 different reps. blew me off. There was to be a rep at my home today. No rep and no call.
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Review
#258483 Review #258483 is a subjective opinion of poster.

Comcast in Seattle, Washington - Xfaility does not use it's own service

I have friends who work for Comcast and employees do NOT use Comcrap internet to do their work. They use T1 lines. They treat employees badly. My friend worked their for 12 years and got fired for too many absences all due to inclement weather. Comcast makes employees work off of the clock. Their supervisor sent email telling them to work off of the clock. Comcrap is always in list of 10 worst companies for customer service so no surprise that they treat employees bad. Comcrap must die. Expensive and *** service. Techs are honest and say cables are too old and must be replaced
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Review
#258424 Review #258424 is a subjective opinion of poster.

Comcast is the worst

i dont even know where to start. I am in discussions with my lawyer right now because of this mess. we have had lousey service from comcast for ever. we are extremely far from the amplified signal that supplies our house. the funny thing is there is another feed that is one house away but comcast insist on stringing my cable feed through trees in my yard. then a crew they hired that can't speak english shows up unannounced and starts digging in my yard. they spraypaint my concrete and still havent hooked up anything different. my lawwyer is clammering at this case.
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Review
#258304 Review #258304 is a subjective opinion of poster.

Comcast stood me up

I ordered service on 08/22/2011 scheduled to be installed 08/27/2011 between 8:00 AM and noon. When no one showed up by noon and I had not been contacted, I called Comcast. The representative informed me that my order had been cancelled because my address had been deemed unserviceable. I received no prior notification that my appointment would not happen as planned. I informed the representative that there must be a mistake, my next door neighbor has Comcast service and inquired as to how the unserviceable decision was reached, she could not provide that information. I requested a technician come to my house and verify physically that it is not serviceable and was told that this was not possible. This address has never had service so I'm sure it doesn't pull up in the computer, and neighbors on both sides of me have the service.
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1 comment
Anonymous
#340220

I had the exact same experience and my step father didd too, two weeks ago. THis is absolute ***.

They suck. Then they say "I'll have dispatch call you" never happened.

Review
#258151 Review #258151 is a subjective opinion of poster.

Comcast in Arlington, Virginia - Internet and phone don't work way too often

It is time for us to lead a consumer revolt against Comcast. My phone and Internet are out at least once a week. I have had enough. I am trying to get someone at The Washington Post to do an article, but until then, I have a suggestion: FOR EVERY DAY YOUR SERVICE IS OUT, DEDUCT THAT DAY FROM YOUR BILL WHEN YOU PAY IT. NOTE ON THE BILL THAT IT IS A DEDUCTION FOR LACK OF SERVICE. If hundreds of thousands of us do this, there aren't enough collection agencies in the country to handle the volume. Do it. Keep track of when your service is out, even for an hour, and deduct that day from your bill. We have to hit this mutil-billion-dollar company where it will matter...in its wallet. I'm starting today, August 26, 2011, in Bethesda, MD.
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1 comment
Anonymous
#353648

Do it, let it go to collections, have no service because they disconnect you for non pay and screw up your credit. Mass exodus and going to a competitor will effect them much more than deducting days without service - your approach is childish at best, but on the right track.

Review
#257956 Review #257956 is a subjective opinion of poster.

Complained to comcast neighbors in apt complex stealing my cable

Called comcast on several occasions, couldnt get anyone to listen to me. Apt complex that i moved into have a scam going on with cable tv seen them many times putting a ladder against my bldg to gt to cable . They do this late at night and have friends watch for someone coming. They are pulling cable into their roofs, and some thru their wall . I know this is common in apts and cable comes out after receiving complaints and can never detect this scam. This one particular guy does this for many tenants here. They even cheered when cable guy left unable to detect anything. This guy is good at what he does ,hardly anyone purchases cable, all they need is unsuspecting person that gets it installed. Theirs clicking of your box from every direction of apts. This guy drives around for hours clicking your box from outside when hookin other people up. If no box available he puts a ladder n uses splitter.
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1 comment
Anonymous
#334277

My recommendation: take a few pictures if you can, and call the police. This is something that cable companies can't necessarily detect all the time.

Review
#257741 Review #257741 is a subjective opinion of poster.
Overall, I'm not satisfied with Comcast's service. I am satisfied with their internet speed but not with their customer service. Absolutely horrible. I have examples below... 1) Ordered services through their 3rd party Offerwire)- Some shady company out of the...
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3 comments
Anonymous
#582232

as a former employee of Comcast I can say that if you signed up for service thru a 3rd party - good luck! I often received calls from customers that were expecting an install or equipment to be shipped, but there was no record of any account at that address - the 3rd party seller did not submit the info into our database - we essentially had to create a new account and of course we did not have the same pricing that the seller offered and we would have to schedule the install at least a day or 2 out from when the customer was expecting it.

It was a big mess, when I complained to management they said "We know, we are working on it" but nothing ever changed. Eventually we were given a phone number for the 3rd party so we could refer the customer to them when these issues arose.

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#257716 Review #257716 is a subjective opinion of poster.

Comcast-terrible sevice

Ever since comcast partnered with xfinity my service has deteriated. computer is slower,getting into the internet during the day is almost impossible. Cable-lose picture and sound(gets jumbled with squares and broken talking. At times loss of signal(not only one channel but a bunch). Lastley advertisement to buy into their telephone network. With this lousey service why would I. I feel I am in a monopoly here. I am tired of paying for poor service and I want it improved. ever since it went to XFINITY total Comcast service is worse and calls to comcast do not make it better, thank you.
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1 comment
Anonymous
#353651

They didn't partner with "XFINITY" because "XFINITY" is not a Company. "XFINITY" is "COMCAST" rebranding their products - like Verizon has FIOS (or had depending on the area) and AT&T has U-VERSE. They aren't seperate companies, just different branding of the services the company provides.

Review
#257572 Review #257572 is a subjective opinion of poster.
Loss
$137