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Terrible Comcast Services!

Unfortunately I have nothing but negative reviews for Comcast Internet Service. As I rely on my home internet for work (at all hours of the day/night), it is a big deal that my internet function reasonably and consistently well. My internet does NOT do such, and is currently very sporadic in operation, often going down with little rhyme or reason and at random times throughout the day (last night at midnight, today at 5pm). Of course, when attempting to contact a Comcast representative on the 24/7 tech support line, I am greeted with the old adage, "We cannot take your call due to high call volume, try again later." I suppose this translates roughly into *** I repeated the call three times later, to the same result. Customer service is spotty, sometimes receiving helpful representatives...sometimes not. I have also been charged for service calls for issues completely out of my control (a box next to the street was hit by a car, disabling internet/cable tv service to my home...although the box was NOT in my yard). I was still charged $50.00 to repair a problem which was not only NOT my fault, but not even on my property... I would not have such a problem if I could at least get in touch with a representative to fix the problem AND have my bill pro-rated for the amount of internet services unavailable. Last time I checked, I signed up for unlimited internet with no stipulations as to the time of day when used. I am all for giving positive reviews to companies and utilities which provide basic services well, although I can unfortunately not say the same for Comcast. I am attempting to switch providers, although Comcast's relative monopoly on internet services in many areas makes it rather tough to do so. Please consider other companies before choosing Comcast.
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Review
#262720 Review #262720 is a subjective opinion of poster.

Comcast is the worst company ever!

For several years I have had the misfortune of being forced to deal with comcast reps. Each year it gets worse and worse. Today I was forced to call them and had the misfortune of getting Bailey on the line. She started out with attitude which, of course, got my gander up. After several minutes of her *** I asked her to transfer me to another rep so I could get my situation handled by someone else. She refused and told me she couldn't transfer my call to another rep. I told her I had had this conversation before, spoken to a supervisor who told me it was possible and that yes, she could and she would. She refused and when I raised my voice and tried to talk over her she hung up on me. I called back, went thru the same annoying automated *** and guess what? SHE answered again. It started all over, I demanded to speak to another person, she refused so I demanded to speak to her supervisor. She told me she didn't appreciate my attitude and hung up on me. Again. I called back 10 more times, went thru the automated ***, hold time, etc..with over 35 minutes wasted on automated service alone, and she answered each time. I tried to be reasonable and patient but I knew what I was up against when I picked up the phone to call them. Sure enough, same old thing. The problem with comcast is they are a big company. The bigger the company the worse the service is because they don't need the customer and they don't care about the customer. The customer relies on internet for almost everything now so they can pretty much do what they want.
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1 comment
Tressa40
#361638

Happened again despite promise from corporate that things would be looked into. I have a forum troll telling me if I paid my bill this wouldn't be an issue.

The issue - TROLL - is that i fell behind on my bill because life, or *** happens. I paid a large sum on Friday but comcrap does NOT tell the customer that XX more must be paid to avoid shut off. They can get reconnect fees, late fees, and paying over the phone fees - which I had to pay today to have internet turned back on. I couldn't use my internet to pay my bill and was left with no choice but to call.

So shut the *** troll. Walk a mile in someone elses shoes and get the whole story, not what your little pea brain reads.

Review
#262681 Review #262681 is a subjective opinion of poster.

I hate Comcast too

Just want to say that I agree that Comcast's customer service is the worst ever. Does it even matter what my story is? Just read all the reviews and know that there is a very good reason for so many customers being so intensely dissatisfied - me included. I've been on auto pay since I signed up two years ago. I tried to order a pay per view movie and got a message to phone customer service. So I did. The first cal I waited 45 minutes and the call was dropped. The second call I was on hold 35 minutes before being disconnected. The 3rd time I was on hold 50 minutes and finally got a rep. After a lot of silence while he "looked up my payment information" the call was disconnected. I called back a 4th time and guess what, "the office was closed until Monday". I should mention I went to the Comcast office on 2 different days this week returning equipment and was told I had a credit on my account. So it is a mystery why tonight I'm told my bill is "past due". It is my typical experience with Comcast. Always an exercise in frustration. Just be warned and avoid at all costs. They'd be completely out of business if people had a choice.
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2 comments
Anonymous
#408310

:( :( :( :( :( :( :(

COMCAST SUCKS! one day, I couldn't get all the channels on my tv, so a technician came over and said that our cable would be repaired in "2-3 business days" well, a week passed, and still no channels, still no technician,also, they have horrible customer service!

I'll probably switch to something different.

Does anyone know if AT&T has cable tv? :?

Anonymous
#349736

Agreed,im a gamer and i enjoy the internet,as well as fast internet and i waste 400 and something dollars on slow internet. Comcast is good but not all the time,they need to either fix this issue or its over with them getting all this money for nothing but slow internet that is slower then a turtle walking. :(

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Review
#262622 Review #262622 is a subjective opinion of poster.
Loss
$200

Comcast

We need over a millon customers to call in on the same day and cancel thier Comcast TV service. The Comcast stock will plunges as subscribers cancel. Comcast will think hard when their stock plunge 25% in one day time. We the people are paying hard earn money, for them to program repeat shows. Like everyone say that, we the customers are thier slaves we are the one keeping Comcast in Business. So let come up with a program of our own, say cancel to comcast. to see what will happen when thier stock plunges, it will only last for a week. before they do something to keep customers.
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2 comments
Anonymous
#346431

Maybe you could try tuning to PBS, Sprout, or Nick Jr... They might have a show about spelling or grammar.

Tressa40
#346060

Would absolutely be one of the first in line to do this but too many people rely on the service to make it possible. I am amazed that reps are allowed to treat customers as they do.

Nothing is done and if they tell you they rep has been 'spoken to' about the matter and will be retrained? Guaranteed they have not and will not.

That is their way of shutting the customer up because they know there is NOTHING we can do about it. I am disgusted with them!

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Review
#262471 Review #262471 is a subjective opinion of poster.

Comcast is a horrible, unprofessional company

Comcast is a horrible, unprofessional, dishonest company. My experience with Comcast service gets a F grade. Especially the Edgewood MD branch of Comcast I scheduled an appointment for Wednesday to setup my internet, and cable services. I was finally able to get an appointment no sooner than a week after I moved to my townhouse. Not a day or two days, but an entire week from the date that I ordered my service was the earliest that they said that they could come to my house. I told customer service that I could not consistently *** of work to meet the technician therefore the technician had to be there for the schedule appointment time. The customer service rep said that the tech would be on time, and there would be no problems. Therefore, I left work early that Wed to meet the technician from 4-6pm. 5:45pm rolls around, and the technician does not show up. Finally at 6:30pm I get a call saying that the technician has gone home for the day, and will not be making my appointment. I was furious! Not only was I inconvenienced, but I was also lied to. I had to *** early from work to meet the tech because I was promised that the tech would be there on time. I told the customer rep that I absolutely cannot keep taking time off of work for their company to cancel appointments. The rep then tried to schedule me for the upcoming weekend leaving me without service for at least 2 more days. I told her that since your company dishonored their agreement that I should be moved up in que, and my installation should be moved up to the next day. I tried to schedule a time before I went to work, but the customer rep said that the earliest they could do the service was 11. I told the rep that I could not continue to *** of work for her company to cancel my appointment. She then rescheduled my appointment for after 5pm that evening. I asked the customer rep to have the person be there for 5pm. The customer rep said that they would. I rushed home from work that Thursday, and got home around 4:50 pm. I waited for 45 min, but nobody showed up and I didn't get a call. At 6 pm I called customer service, and I asked where the tech was. I was told that they did not schedule a tech to come to my house. They did however have the notes on my account to come to my house that day after 5pm. Therefore they had the directions on what to do, but were not competent enough to tell someone to do it. The customer rep then gave me 2 measly $20 credits for being inconvenienced than said that they would schedule me another appointment. I said again that I cannot continuously *** of work for your company's unprofessionalism. They assured me again that they would take care of the problem, and reschedule me for an appointment for Friday. The customer rep then said that they would call me back ASAP to confirm that the appointment had been set, and that they tech would be here for 5pm (e.g. the earliest that I could make the appointment) on Friday. An hour and a half goes by, and I have yet to hear from the customer rep.I then called back, and ask why I have yet to get any confirmation about my appointment time for tomorrow (e.g. Friday). The new customer rep then tells me that I have no appointment set for Friday. After being furious and telling him to schedule my appointment from (4-6pm) for Friday I again tell the rep that I am not going to *** of work for this company to cancel a third appointment. I told the customer rep that the tech needs to be here for 5pm. The rep then proceeds to tell me that I need to be flexible, and leave the schedule time open because he doesn't know what time the tech will be here. I then explain to the rep that I did do this the 1st time, but your company did not honor the agreement. He then argues with me about how I need to make sure that I am flexible during the scheduled timeframe. Finally he then says that he will make a note for the tech to come at 5pm or later for Friday. Friday comes, and sure enough at 5:45 pm no tech. I then call the customer service number 1.800.266.2278, to talk to someone. There *** electronic answering system puts me into a loop. When I call the electronic operator says do you want to cancel, reschedule, or keep your appointment. After selectring keep my appointment the *** system ask me if I want to hear my installation options. After selecting yes, the only installation options were the same 3 questions I just heard (do you want to cancel, reschedule, or keep you appointment) basically putting me in an endless loop.I hung up the phone , and called back. This time basically trying to reach an operator from the initiation of the call. When I was finally able to reach an operator I asked to speak directly to a manager. After explaining my story this time to a manager I was put on hold for 30 min while he claimed to solve the problem. After 30 mins of no action the manager dropped my call. The manager had already asked and was given my account information so the manager had my number. However, the manager never bothered to call me back. Once again another example of Comcast's unprofessionalism. The manager new that my appointment was canceled by Comcast 3 times, the manager also knew that I was not given another appointment, and furthermore knew that my problems with the company were not resolved. However, the manager never called me back.I called the same Comcast number again, but this time I was routed to a Louisiana station. At this point, I only wanted to speak to managers therefore when I spoke to the rep I told the rep to transfer me to a manger. After being on hold for 20 mins I was finally able to speak to a manager. After explaining my total dissatisfaction with Comcast the manager then proceed to say I can't help you because I am not in your district, and since you didn't give any information to the rep I can't pull up your info. Then the manager said that the best they could do was transfer to a rep in my area, or reschedule my appointment at their earliest inconvenience. I said that this was totally unacceptable, and asked to be transferred. Not only that, but they did not even have my current information, but instead had info on a previous address that I had with the company. After finally being transferred to a rep in my coverage area I was told that I cannot be automatically qued up in line for installation, but would first need authorization and that could take time. I have been on the phone with the company for over 2 hours, and have yet to receive a new appointment date.Comcast is one of the worst companies that I have ever had the displeasure of having to do business with. If they were not the only cable service in the area I would drop their lack of service, and professionalism in an instant. Cable companies my story is a motivation to compete with Comcast and drive them out of business. Potential customers, in my opinion if there is another cable service in your area try them first because on the whole Comcast is an incompetent, unprofessional company. If I could get quality satellite service where I live I would choose them over Comcast cable. I have also done some research online, and approximately 90% of people who have comments about Comcast have negative things to say. Comcast gets an F, they do not pass go, they do not collect $200
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1 comment
Anonymous
#348080

You should ask to be transferred to "Dispatch" and ask for the Dispatch supervisor. Customer service can only route appointment requests to dispatch and have no control of the inefficiencies happening in the dispatch department where you live.

Review
#262410 Review #262410 is a subjective opinion of poster.

COMCAST never showed up and said I cancelled.

Could not receive HBO or STARZ the premium channels that I am paying for. Comcast made an appointment for a technician to come out today 9/16/11 between 11 AM and 1 PM. I waited and someone called at about 1:25 PM but the call dropped so I continued to wait. At 1:32 PM I received an email saying that I had cancelled the appointment which was NOT true. I called the company and was told someone would come between 4 PM and 8 PM tonight. I have wasted a whole day today waiting for service. I have been a COMCAST customer for well over 10 years and never experienced any problems.
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1 comment
Anonymous
#561253

There never showed up

Review
#262335 Review #262335 is a subjective opinion of poster.

Comcast in Pennsauken Township, New Jersey - Press 1 for Intelligence

I don't think my month-long nightmare with Comcast can compare to some of the other horror stories abound here, but like a rape victim, I feel required to share my stories with the other victimized vassals subjected the whims of this evil corporation. In all of my years on Earth, I can't remember ever being treated with such utter disrespect and lack of concern. I've been abroad and seen poor customer service, and longed for the day to return home to America where the customer is king. I guess in this fairy-tale Comcast would be the evil witch or executioner. I sat on the phone for an hour and a half and on 12 different occasions battled through their 1800 jungle full of poorly-paid and hard to understand immigrants to be backhandedly bumped week after week to a later installation date without a clear explanation. And every time a new gangbanger technician comes to my door, there's another *** excuse waiting for me, like a present under the tree. Instead of assessing the entire situation and determining what the main problem is (namely that wires needed to be run from outside and into the street) they decided to do it week after week in little pieces. I am convinced that as long as there is air in my lungs, this company will never provide me with cable TV. After contacting the corporate executive office, I fared no better, but at least the person had half a brain. This company is now officially my least favorite even surpassing the lummoxes at Staples and the nitwit no-nothings at Best Buy. No wonder this country is in the ***.
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#262256 Review #262256 is a subjective opinion of poster.
A few years ago, I switched to Comcast because of a flyer had some really good deals on it from Comcast. After subscribing to Comcast, they charged about 15-$20 @ month more than the flyer said (bait & switch). I disputed it to no avail. I only paid them what the flyer...
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4 comments
Anonymous
#689858

I am going through the same *** from comcast. if any of you doubt this person story, then all I have to say is that you will be sorry later.

Stay away from comcast. they are like criminals, but they get away with it legally.

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#262048 Review #262048 is a subjective opinion of poster.

Comcast Hates the disabled

So my mother had a stroke and could not pay her Comcast bill. We called them many times telling them the situation. We had a payment plan so she could keep the tv. They decided after 3 months to come and confiscate the box and were very rude about it. Now she has no tv or a way to pay to get it back. And they are still charging our account every month. They also said they expect us to pay in full even though we are not using their service anymore. We are pissed and pretty sure it is illegal.
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1 comment
Anonymous
#344889

I too experienced the same exact lack of service. The script when just as you mentioned.

Three 1/2 hour useless calls, a 1/2 hour chat.

Had to cancel service due to disability. Still after me for 200$ or they are going to send my account to collections.

Review
#261482 Review #261482 is a subjective opinion of poster.
Loss
$600

Comcast poor service.

This morning my Comcast high speed internet just went dead!!! I got this thing on the screen like if I entered my info it would work-like it was a temporary shut down-well-since really had no internet-could not complete that. Got my bill and called and went through 4 tech folks-with still no service and huge wait times!!! They claimed I did not pay my bill for months....not true!!! Had a bill in the mail this morning-that said I owed-xxx-said due now-but did not address cutting off service. I paid over the phone and still spent hours trying to get my service re-stored. Is Comcast getting as bad as ATT???? Any alternatives-I will not deal with a company with poor customer service...just need high speed-do not have their tele or tv......
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1 comment
Anonymous
#346433

How dare they shut off your service after you didn't pay.... Jerks!!

Review
#261480 Review #261480 is a subjective opinion of poster.