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Comcast in Weymouth, Massachusetts - Directory Assistance
Thia is quite simple. Comcast Directory Assistance only gives the requested number once before it wants to charge you more to dial it. So I call Comcast Customer Service to request that they give me the number again without a second call charge. Seems they couldn't talk to me unless I gave them all my account information. Seemed a waste to me. So they kept saying they would transfer me to a supervisor but never did. They just kept putting me on hold and transferring me back into the Que. This went on for a fun filled 45 minutes before they won and I hung up.
Comcast said someone with a boat is taking our wireless internet
We have had wireless internet issues for over a month now and have had 4 techs at our house now all with diferent stories.sorry we think their is a boat in the lake stealing your wireless Internet,Another Tech said Their is to much Steel in your walls,Are you kidding me we have lived in our Wood Frame house for over 25 years.Sorry you are going to have to hard wire all your wireless devices with cad 5 cable wire You meen hard wire the whole house ? , Yep thats the only thing you can do to resolve this issiue Great! Thanks Comcast What Great Service.Try another excuse.
Enough is enough. They don't stand by anything. You feel traped by the system and why am I paying for stuff I don't want? I"m paying hundreds of dollars a month for a service that is below par and they are outsourcing in Mexico? Humm??? Comcast get a clue!! After waiting two hours on hold, my first service provider was unable to resolve any problems and I was then transferred to someone somewhere 20 minutes later who then asked me would I like to reduce my phone bill? No, I wanted a credit for what I was due. It took more time then you are worth to get this issue resolved and for about $5.44. I make $75.00 hr you do the math.
I have had repeated problems with comcast for 9 mos. No phone for at least a week out of the month for 3 months straight, including them porting my number to a unknown person (then having problems getting it back). extremly slow internet, pixilated picture on tv, service blaming problems on splitters they had previously installed, service saying all was fine, service not showing up for scheduled appointment and not even calling. service reps saying they would get to the bottom of the problem and call me, then never calling me back. service telling me there is a problem in my area and they would fix it within days (that one was weeks ago). that same serviceman unpluged my phone (without telling me) and drove away, no paperwork, no comment, nothing! How do they stay in business? This has been elevated to the corporate level and still no results. I can't wait for FiOs to come to my area! Michael Wessner in PA.
Update by user Oct 23, 2011
Finally received my check on October 6th. It definitely hadn\'t \"just been sent out\" when I last called and talked to someone one month prior. Fed up with this company.
Original review posted by user Sep 22, 2011Back in April, I cancelled my account with Comcast. I had such a hassle with them trying to cancel!...
I was sold a bundle package by Troy in Retention at the comcast service center in Fishers, Indiana. Not only did I not receive it (the upgrade) when it was connected, I was charged a different price (a lot higher). To make matters worse, there is no accountability. The buck does not stop anywhere. I have tryed to get Troy in retention to return my call, to no avail. It is sad we now have to buy tv, and they have no customer service, even though every call says there is a comcast customer guarantee. I have asked a supervisor to review the call, as it states all calls are recorded. Ha!!! Guess what. Not. That is the story when you need it to be reviewed. So, there goes the safety net to prove what was discussed. Also, no emails can be sent to you email to confirm what was just agreed upon. This has all have proven to be very dicey. I would think this is about as crooked as any business can be run. IN the meantime, no TV. Hmmm, wonder how many others are dealing with this same situation!
Unfortunately I'm an existing customer - called 3 times about an on-line offer for existing customers. After a total of 20 minutes on hold - not counting the "press 1" voice system *** to get to a live operator - I was told to go on-line and "chat" with another person. This bozo ARGUED with me about the offer. I finally forward their own website!!!! He/she then said - "Oh, that isn't available". So I asked, "So Comcast's website is engaging in false advertising?" He/She DISCONNECTED the chat. They are *** - Check out the NY Times article about a US owned company that provides 100+Mps connections to Japanese consumers for less than basic internet here. The rest of the world has 32 to 5 times faster internet than the US!!! Entertainment companies - who control the internet in the US broadband services - want to cap speeds to people don't dump their TV service We're like the frogs in the water that is brought to a slow boil.
Comcast in Seattle, Washington - Kept increasing my bill
infinity/comcast sucks, i wanted to keep my bill as low as possible,but then i started getting my bills and they were higher than they were soppose to be, i was on the phone every month trying to sort it out, when i finally canceled they sent me a bill double what my bill should have been, actually never sent a bill just turned me into collections with the total without no warning,when i contacted them about the situation they were not even willing to work with me,the customer service is not helpful at all, stay away from this company it is a rip off,
I live in an apartment complex that is already hard wired for Comcast cable and internet. We do not have a choice...we have to use them. Also, our monthly Comcast bill is included in our monthly rent, so even if we don't have cable and internet we have to pay for it....
Its no wonder Comcast is ranked 3rd of the top 10 worst companies in the country. They do a great job with their sales force setting you up with everything you could ever want. The realty of it is the company doesnt perform. The digital cable is a poor picture, the weather affects the picture and the DVRs are the worst product I have ever experienced in the industry. The salesman claimed after 90 days of payments (three) I would receive a $300 Visa card. After 90 days I called customer service and I was told my payment hadent posted. OK. I called after 100 days and and was told I now had to sign a 2 year contract and after 1 year I would be receiving a $200 Visa card. I asked why I was told 90 days and what was the 90 days for? They told me it was a review period. The salesman also stated Comcast doesnt have contracts. All lies and I think the salesman was told to lie. The bundle package of phone, internet and tv are all poor quality. My phone stops working for days at a time, the last time I called for phone service they told me a week out to repair. The internet goes up and down on the power, I was told I am to get 12 mg download. At times its below 2mg. All and all I would say this is one of the worst service providers I have ever dealt with. If you are fortunate enough to have choices, Id avoid using Comcast.
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