Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Weymouth, Massachusetts - Directory Assistance

Thia is quite simple. Comcast Directory Assistance only gives the requested number once before it wants to charge you more to dial it. So I call Comcast Customer Service to request that they give me the number again without a second call charge. Seems they couldn't talk to me unless I gave them all my account information. Seemed a waste to me. So they kept saying they would transfer me to a supervisor but never did. They just kept putting me on hold and transferring me back into the Que. This went on for a fun filled 45 minutes before they won and I hung up.
View full review
1 comment
Anonymous
#356057

so why didn't you Google it a-s-s h-o-l-e what makes you so special that you deserve the number for free? everyone charges to dial numbers by the way who the F-U-C-K calls directory assistance anymore

Review
#264711 Review #264711 is a subjective opinion of poster.

Comcast said someone with a boat is taking our wireless internet

We have had wireless internet issues for over a month now and have had 4 techs at our house now all with diferent stories.sorry we think their is a boat in the lake stealing your wireless Internet,Another Tech said Their is to much Steel in your walls,Are you kidding me we have lived in our Wood Frame house for over 25 years.Sorry you are going to have to hard wire all your wireless devices with cad 5 cable wire You meen hard wire the whole house ? , Yep thats the only thing you can do to resolve this issiue Great! Thanks Comcast What Great Service.Try another excuse.
View full review
1 comment
Anonymous
#351589

As a former Comcast employee who left becaue of all the excuse and poor culture toward customer service, let me tell you this is typical Comcast. If the product is defective or thy can't figure out what is wrong (most of these Techs have little trainig or experience) their fall-back position is its the customer's fault.

This let's them off the hook to resolve the issue. How to resolve? Threaten to cancel service or ask to speak to a supervisor, manager, director, corporate. This is the only way to get yor problem resolved.

The customer service rep is not empowered to fix your problem, many will try but have ther hands-tied by their supervisor or "umspoken" corporate policy. If you get to a Manager or above (especially the corporate threat) you'll get action. Corporate takes these things seriously, to the point of running a weekly report on "corporate escalations" that provides the names of all company individuals involved. You don't want to be on this report, so you'll get action if you use the "corporate card".

It will probably take a few calls and some time but you'll get satisfaction. Don't take the excuses; if you do they be pleased as your problem will be "resolved" in their eyes.

Finally, demand compensation for the days you're service is out and any time you spent trying to resolve the problem. I was personally involved in getting a customer a $300 check for the inconvenience we caused.

Review
#264331 Review #264331 is a subjective opinion of poster.
Loss
$1200

Comcast sucks

Enough is enough. They don't stand by anything. You feel traped by the system and why am I paying for stuff I don't want? I"m paying hundreds of dollars a month for a service that is below par and they are outsourcing in Mexico? Humm??? Comcast get a clue!! After waiting two hours on hold, my first service provider was unable to resolve any problems and I was then transferred to someone somewhere 20 minutes later who then asked me would I like to reduce my phone bill? No, I wanted a credit for what I was due. It took more time then you are worth to get this issue resolved and for about $5.44. I make $75.00 hr you do the math.
View full review
Review
#263854 Review #263854 is a subjective opinion of poster.

Comcast Sucks!

I have had repeated problems with comcast for 9 mos. No phone for at least a week out of the month for 3 months straight, including them porting my number to a unknown person (then having problems getting it back). extremly slow internet, pixilated picture on tv, service blaming problems on splitters they had previously installed, service saying all was fine, service not showing up for scheduled appointment and not even calling. service reps saying they would get to the bottom of the problem and call me, then never calling me back. service telling me there is a problem in my area and they would fix it within days (that one was weeks ago). that same serviceman unpluged my phone (without telling me) and drove away, no paperwork, no comment, nothing! How do they stay in business? This has been elevated to the corporate level and still no results. I can't wait for FiOs to come to my area! Michael Wessner in PA.
View full review
3 comments
Anonymous
#349425

I think Comcast is only interested in selling subscriptions as it seems that is where they put most of their effort into, forget about service when things go wrong.

Anonymous
#349424

I tried Comcast phone and dumped it after a couple of weeks. Went back to the " real " phone company that has been here for decades. Similar so called " problem " with porting my phone number. I was lucky my " Real " phone copany got it back for me.

My Comcast internet usually works quite well, until something goes wrong. They always tell me it is " My Equipment " but every time it is " THEIR Equipment " which can take days or weeks of missed appointments, mis-diagnosis and solving of the real problem.

When I went back to my " Real " phone company after such a bad experience with Comcast telephone service, I also subscribed to DSL with the Phone Co. for only 19.95 per month as this will come in handy next time my Comcast internet service goes out of order and I have to wait who knows how long before they will finally admit " they " have a problem and restore my service.

Yep, the traditional " copper wire " phone line from the phone company never sounded better after my experience with Comcast phone service. DSL is pretty good too at 19.95 per month. It's a good back-up for when Comcast goes down.

Anonymous
#348568

had all the same problems, no suprise.

View more comments (2)
Review
#263675 Review #263675 is a subjective opinion of poster.

Update by user Oct 23, 2011

Finally received my check on October 6th. It definitely hadn\'t \"just been sent out\" when I last called and talked to someone one month prior. Fed up with this company.

Original review posted by user Sep 22, 2011

Back in April, I cancelled my account with Comcast. I had such a hassle with them trying to cancel!...
View full review
1 comment
Anonymous
#497565

It's 2012 and Comcast is still pulling this same scam. They say they can't refund the money that they owe you until you return the equipment. After you return the equipment Comcast still bills you for the equipment even though you have a receipt showing it was returned.

Then they keep your money to pay for the equipment that you already returned. They say that receipt was issued by mistake and lots of people still have equipment at home, despite a receipt. They just can't find anything in their records so you get screwed.

Try a local TV station for consumer help, put complaints on the web, file a complaint with the FTC, State Attorney General, your federal representatives, and then go to small claims court. Warn everyone you know that this Comcast scam has been going on for years and Comcast has NO concern for customers.

Review
#263647 Review #263647 is a subjective opinion of poster.
Loss
$28

Comcast

I was sold a bundle package by Troy in Retention at the comcast service center in Fishers, Indiana. Not only did I not receive it (the upgrade) when it was connected, I was charged a different price (a lot higher). To make matters worse, there is no accountability. The buck does not stop anywhere. I have tryed to get Troy in retention to return my call, to no avail. It is sad we now have to buy tv, and they have no customer service, even though every call says there is a comcast customer guarantee. I have asked a supervisor to review the call, as it states all calls are recorded. Ha!!! Guess what. Not. That is the story when you need it to be reviewed. So, there goes the safety net to prove what was discussed. Also, no emails can be sent to you email to confirm what was just agreed upon. This has all have proven to be very dicey. I would think this is about as crooked as any business can be run. IN the meantime, no TV. Hmmm, wonder how many others are dealing with this same situation!
View full review
1 comment
Anonymous
#351580

You can lower our rates for Comcast services by threatening to cancel; they don't like that. They'll "work with you" on pricing and servies if you want to drop them.

Try it, you be directed to the "Retention" dept where you'll speak with a rep who is able to lower your cost. If you don't like what you hear, call back and try again. As a former employee who managed in a Retention area, you will find a an agent who needs to "save" a customer to make their quota that you'll get a better deal. If need be, demand to speak to a Manager; they do everything thay can can to keep your business (I know, I was one of them).

Also, threaten to go to corporate, they hate that! A report is run monthly listing EVERYONE who spoke to the customer before they went to corporate. As a management person, you don't want your VP of Customer Service to see your name on this report often so you do what ever you can to satisfy the customer. Believe me it works like a miracle.

Pressure is all they understand. Customer service is only given lip service. All they care about is that yo make your monthly payment for as many high-priced services they can get you into. Delivering the services is another matter and when they jack-up prices or don't seliver the service you need to threaten to cancel and/or speak to supervisors, If that doesn't get you satisfaction, ask to speak to their Manager; that usually changes their thinking, Finally, go corporate on them and watch them change their tune about "what they can do for you".

If you "roll over" for them, they'll continue to take advantage of you.

Believe me, as someone who was on the other end trying to satisfy upset customers (with hands-tied in many instances by "ploicy") these tactics work big time! Try it and get what you want and deserve.

Review
#263552 Review #263552 is a subjective opinion of poster.

Comcast lies

Unfortunately I'm an existing customer - called 3 times about an on-line offer for existing customers. After a total of 20 minutes on hold - not counting the "press 1" voice system *** to get to a live operator - I was told to go on-line and "chat" with another person. This bozo ARGUED with me about the offer. I finally forward their own website!!!! He/she then said - "Oh, that isn't available". So I asked, "So Comcast's website is engaging in false advertising?" He/She DISCONNECTED the chat. They are *** - Check out the NY Times article about a US owned company that provides 100+Mps connections to Japanese consumers for less than basic internet here. The rest of the world has 32 to 5 times faster internet than the US!!! Entertainment companies - who control the internet in the US broadband services - want to cap speeds to people don't dump their TV service We're like the frogs in the water that is brought to a slow boil.
View full review
Review
#263549 Review #263549 is a subjective opinion of poster.

Comcast in Seattle, Washington - Kept increasing my bill

infinity/comcast sucks, i wanted to keep my bill as low as possible,but then i started getting my bills and they were higher than they were soppose to be, i was on the phone every month trying to sort it out, when i finally canceled they sent me a bill double what my bill should have been, actually never sent a bill just turned me into collections with the total without no warning,when i contacted them about the situation they were not even willing to work with me,the customer service is not helpful at all, stay away from this company it is a rip off,
View full review
Review
#263519 Review #263519 is a subjective opinion of poster.
Loss
$57
I live in an apartment complex that is already hard wired for Comcast cable and internet. We do not have a choice...we have to use them. Also, our monthly Comcast bill is included in our monthly rent, so even if we don't have cable and internet we have to pay for it....
View full review
4 comments
Anonymous
#502469

We have internet and basic cable from the apartment and Comcast was to bring boxes to the apartment on June 26 and no one showed up to take care of this wow so no one has cable to watch tv what a joke. You call Comcast and you can not get to talk because you do not have a account just the apartment does and they are calling too and Comcast is not helping them

View more comments
Review
#263252 Review #263252 is a subjective opinion of poster.

Comcast Sucks!

Its no wonder Comcast is ranked 3rd of the top 10 worst companies in the country. They do a great job with their sales force setting you up with everything you could ever want. The realty of it is the company doesnt perform. The digital cable is a poor picture, the weather affects the picture and the DVRs are the worst product I have ever experienced in the industry. The salesman claimed after 90 days of payments (three) I would receive a $300 Visa card. After 90 days I called customer service and I was told my payment hadent posted. OK. I called after 100 days and and was told I now had to sign a 2 year contract and after 1 year I would be receiving a $200 Visa card. I asked why I was told 90 days and what was the 90 days for? They told me it was a review period. The salesman also stated Comcast doesnt have contracts. All lies and I think the salesman was told to lie. The bundle package of phone, internet and tv are all poor quality. My phone stops working for days at a time, the last time I called for phone service they told me a week out to repair. The internet goes up and down on the power, I was told I am to get 12 mg download. At times its below 2mg. All and all I would say this is one of the worst service providers I have ever dealt with. If you are fortunate enough to have choices, Id avoid using Comcast.
View full review
Review
#263235 Review #263235 is a subjective opinion of poster.