Latest review first
I can't believe that there is a more terrible company in the entire world than Comcast / XFINITY. Their advertising is criminally false. Their customer service is disgusting. For example, it took them all day to set up the cable. Then the remote control didn't work and their response to me was that I had three options: 1) take it to the office and switch for a new one 2) they will mail me a new one for $10 3) they will send ANOTHER tech out with a replacement for $40?? These options are crazy. They give me a faulty remote and then want to charge me for a replacement?? CRAZY!! This company SUCKS!!
Comcast and Me: A Dysfunctional Love Story
I get into dysfunctional relationships. I admit it. My girlfriends traditionally like to show up to my work, threaten me, and then get it on all in the same day. They love me, hate me, lie to me, let me down, tease me and drive me crazy. When I signed up for Comcast's services, I thought it would be easy, but it's become one of my worst relationships ever. I'd take any of those crazy hot girls over the dysfunction I get with Comcast. I'm guessing I've been on the phone with them for over 30 hours. I'll only relate my worst experiences. They don't send me bills. I have to go out of my way to get a bill. I forgot to pay them one month, because they didn't send a bill. They called and threatened to come out and turn off my internet that day if I didn't give them a credit card. I called back and said I thought that was rude. The guy said he's waive the late fee if I paid with a credit card right then. I paid. Then I was charged the late fee and an additional $6 fee for paying by phone! I tried to get that cleared up and she told me she had no record of this. One time they failed and needed to send a tech. I was told that someone would be here between 8:00 a.m. and 9:00 p.m. WTF? I have a job. 13 hours? Seriously? Three hours on the phone later, someone told me they just needed to come out and flip a switch on the outside of my house. They are torturing me. I hate them. Service goes out and it takes an hour to get someone to fix it. "Cycle the modem" "Unplug this" "Unplug that" "we'll send someone out, but it may cost you money" "I've wasted two hours of your life, but I'll give you a free pay per view movie." ***, I'd be happy if the regular TV worked. I don't need a free viewing of "Weekend at Bernies" to make me happy. Why do I keep going back? I need my Internet *** to load fast, so I keep going back. I can't take the abuse anymore. I am not paying them another dime and I am giving up internet ***.
Comcast - awful.
Customer for more than 16 years. Have had 8 techs in 3 months trying to fix phone problems. Techs are very nice and diligent and assure me they have done everything possible and the problem must be elsewhere. Keep billing me for phone service and each time I speak with customer service they are utterly clueless or rude. I'm done. Say they will issue credit after problem is fixed. At this rate not sure I'll be around to see that happen. Very disappointed and will be leaving this service. They do not care at all about their customers.
To anyone who has comcast. If you cancel the service, and they come to get the digital box, make sure you get a receipt. I had called Comcast because I was moving and they said they would send someone out to get the box. He came and took it, and Comcast tried to blame and charge me for it. They billed me, and called me serveral times to return the box. I was tired of being harassed. The guy who came to take the box must have stolen it, because they could not trace it. I sure was not paying for a box their employee had taken.
COMCAST is big biz at it's worst
I've been a Comcast customer for 10+ years. I was laid off 5 months ago (April 2011) and got behind on my bill. I finally had the cash to bring my acct current and called them to say I'd pay the next day when my unemployment pymt came. I was told they couldn't extend it a day. The service rep was very flippant and claimed there was nothing she could to do help me. She almost an "oh well" attitude. The next day shortly before noon, I called again to say I had the cash and was told that my service was already disconnected that morning and now I'd have to pay a deposit, plus a reconnect fee AND schedule an appointment for technician to come to my home. Really? OMG Comcast.
Comcast = Fail
Comcast has to be the worst company I have ever dealt with in my life. 1 their customer service is on a level to compare it to kindergartener, not only do they lie to their customers to their face but they have inaccurate information at all times, not to mention they fail at doing their own job most the times like setting up appointments.... 2 their internet service is a piece of *** since no other words can describe this, I have had issues with them since Adelphia turned into Comcast and still having issues to this day.. 4-5 years now of unstable internet service. After calling for months now on a more serious note and escalating this issue to supervisors and managers no one has yet to return my call or cared to fix this issue. In my opinion instead of wasting the millions of dollars they waste on advertizing false service, FIX YOUR CURRENT *** SERVICE!!!!!
After Comcast unilaterally decided to cut back on TV service - I think that's technically called "contract abrogation;" thanks to a monopoly agreement my landlord has with Comcast, I was forced to add their internet connection - or do without. Now my cable TV...View full review
Comcast in Seattle, Washington - As Simple As It Seems, I Simply Want Password To MY Email Account
My Fiance and me signed up for Comcast Xfinity about 2wks ago, and we have yet to be satisfied with the equipment, on time management, customer service and last but not least the INSANELY HIGH bill I recieved just yesterday. On to what Im PISSED OFF about.. We have called and spoke with 2 representatives for the comcast company and immediantly had to ask to speak with a supervisor which to my dismay had no more knowledge than a 2yr old. All I want and need is our password to our newly set up email so I can set up Norton security for our home computer and cause I dont have this 'so called 4 digit pin number' they supposivly set us up with they refuse to let us change our password in order to get into our email. What a crock of ***, this company is horribly set up and I would advise all you that read this to jump on over to 'DISH NETWORK' for a LOWER monthly bill and Im sure smarter than a 5th grader employees. Thanks for your time out to read this. Aaahhh this helped me release some of my tension :)
Comcast screws up, acts like it's my fault
Comcast didn't credit my account for the full amount I paid, even though the check had cleared. I emailed them, got several paragraphs describing how great their customer service is, then was directed to a Live Chat. So I got on a chat. The Chat person couldn't understand the issue, then finally determined he couldn't help me. He directed me to the Comcast office. I drove 40 minutes round trip and spent 30 minutes in the Comcast office waiting for them to resolve the problem, and they acted like it was totally my fault! Their explanation made no sense(something about a deposit that was due, although I was never billed for a deposit and we've been Comcast customers at this location for 4+ years). This Comcast error took me 3+ hours to correct, and they acted like they were doing me a huge favor to fix it. I politely said, "Thank you" even though they were JERKS, and they didn't even say "You're welcome". I'm now researching Direct TV and AT&T. I have officially joined the growing "I HATE Comcast" ranks!
I dislike Comcast intensely.
Comcast came to rebury my service line as it was exposed. When the job was shoddily completed, I learned my service was gone. Thanks Comcast! I spent 8 1/2 hours yesterday and today speaking to CSRs, and not one would get my service restored after the company caused the problem. Initially, I was told they would rectify their error Thursday. Remember, this happened on Monday. Received a call from management (it's about time!) and I was told I was on the schedule for tomorrow. This is counter to the customer service guarantee. My expectations were left hanging. I was given a 30 dollar credit, which I don't want, I want my Internet. They told me I can't have it. Not today, but maybe tomorrow if the workload isn't too heavy for the techs.
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