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Comcast raising rates roller coaster!

for the past year I have been battling Comcast with them raising my internet rates. Each time I call I have to go through several people before I can get a supervisor to complain to. After several minutes of negotiating and threats of me dropping them, they agree to provide me a 6 month "special" deal. I agree and life goes on. At the end of that 6 months.... again my rates raise up at least $20. It is a ridiculous roller coaster game that starts over again. And I am tired of it. Not to mention, I only have the low speed internet only deal and IMO is not worth the $42.50 they charge each month in the first place. If people do not begin to complain about their outrageous high prices, they will just continue to rape us. if enough of us Boycot them and complain, it will change for the better. Do people really understand the true value of a dollar? Think about it... Comcast cable systems have been in place for decades, their server systems are paid for by now, and only upgrade their hardware when needed, which means for the most part their infrastructure is well paid for by now. Which means they have HUGE profits! High speed internet and cable TV should not cost more than $20 per month! Period!
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ID
#330988 Review #330988 is a subjective opinion of poster.
Location
Liverpool, New York
Service
Comcast Tv Service

Comcast Ain't doin sht

Its been like months i been lagging do to the internet i even switch the modem had to go over there and get a new one because they wouldn't bring it or else they charge me, Contact a technician online they always tell you the same *** and to restart the modem but the problem is not the modem or my pc is their freaking cable they refuse to replace because they said we already had one install but supposedly i think their suppose to replace everything every time you move or set up a new connection in a new place. Been months and still not fix my ping goes high every few secs and internet just starts to lag and stuff. So whats the point of high speed internet paying for all this *** that doesn't work properly like it support to.
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2 comments
#585900

Yo i have the exact same problem everything you just said in games my ping goes hella high and i have high speed internet i contacted a technician like 5 times still nothing. I even replace my modem and had to go get it or they'll charge me nothing worked this is ***!

#533131

thats because comcast is a shared network. everyone in your area is on the same coax.

the more modems on that coax the slower you go. plus your modem will drop too. why don't people get it! go with the phone co.

at least your on a dedicated two wire circuit. no one else is on it.

i know. been working for the telco for 30 years

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ID
#330671 Review #330671 is a subjective opinion of poster.
Location
Stockton, California
Service
Comcast Internet Service
New Reviewer

Comcast Gift card rip off

was promise 100 gift card from comcast after 3 month, i call told them i never got gift card , tpld my check site wheresmyrebate status look , site said no record found , i email them told me takes 15-18 busniess days , still never got card !!! i call comcast again told me today after 5 months that iwas few days past due date even thou i paid bill in same month i got get the gift card i was told if i cancel my service i after to pay early termation fee all be warn on false and misleading promotion from comcast
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ID
#330601 Review #330601 is a subjective opinion of poster.
Location
Springfield, Illinois
Product
Comcast Gift Card
New Reviewer

Comcast online chat sucks!

Comcast keep charging for monthly modem fee $6. when i found out, i bought a $80 modem and replaced the old one. (same brand and same model number) When i try to activate the new modem online (i have to do this because that is the only web page that comcast allow me to go), i got nowhere. (failed to activate message repeatedly) However, I can open the online chat function using the new modem. Then I chatted with 2 different technicians for nearly 2 hours 5:22 to 7:18 pm using the new modem and could not resolve the issue (i.e I could not browse any other website). I finally got connected online by calling comcast technician (of course another 7 minutes of wait and listen through their advertisement) Comcast claim that they do not have record of the chat. But I do. I began taking screen shots one hour into the fruitless chat. What a service! Their customer guarantee is totally worthless!
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ID
#330116 Review #330116 is a subjective opinion of poster.
Location
Sammamish, Washington
New Reviewer

In their words, "We only did the first half"

I have been dealing with this issue since March. I sold a place, and moved temporarily into my son's house. We hooked up phone service through Comcast, and used my number I have had for 20+ years as a second line. I questioned them so many times, and made so many calls making sure I would have no problem switching the phone back to my name. LOL! Of course there won't be a problem. When I moved, they couldn't transfer the number? Why, because it was my son's number. Son has to be there to okay it. We okayed it together on the phone about 3 times. I say 3, because I have to allow for the hang ups. Love that. I don't have a cell phone, so I really needed this phone. Finally they decided 3 days after I moved, I could have a temporary phone number hooked up. Awesome. Nope, we can't forward your calls. What? Then after about 12 days of this b.s. I call them back, and get my phone calls forwarded; and tada I can have my old phone number. Did I mention the temporary phone number they gave me belonged to someone who had creditors calling? But, wait there's more. Now I have 2 phone numbers coming into the house. *** me, I asked them to remove the temporary phone number. They did, and then they also removed the ability for anyone to call me on my old phone line. After calling 3 times today, and saying I cannot receive phone calls.........I am told they only did the first half of the fix, and it can take up to 72 hours to fix. I loved that every single person, when I asked for a supervisor, asked if they could have one call me back! I wish! Nope, they can't call me back, and neither can anyone else. I can not say how much I can not stand this company. Thanks for the rant.
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1 comment
#508390

Resolved! :)

Finally a happy end to the story, and no longer need to vent!

ID
#329839 Review #329839 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Service Transfer
New Reviewer

Run away from comcast- no customer service!

what can i say. constant errors in billing (never charging less, of course). NEVER keep their scheduled appointments. dont even call, just blow you off. service always goes down. multiple departments to deal with and it seems like their policies and computer systems are different, because they say totally different things RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!!
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ID
#329791 Review #329791 is a subjective opinion of poster.
Location
Marion, Virginia
New Reviewer

Comcast SUCKS

This is by far the worst company i've ever had to deal with and i've had some doozies in my time. Comcast ran a line across my yard, promised to have it burried in 5-7 business days, it's now going on 3 months with that *** cable still laying out in the yard. I call every week about it and I get the same answer, that it'll be 2 weeks before it can be done. They're rude and on top of all of that they're ignorant. Our internet goes out at least once a day and they're cable and equipment leaves something to be desired as well. I cannot stress enough how much I despise this company. OH and by the way if you don't continusouly update your bill it can get to upwards of 250+ I have to call every month and ask why our bill is so high and all I get is "oh we're sorry, let me fix that for you..." Go figure you freaking theives, backstabbing arrogant, jerks and that's saying it nicely. I LOATHE them!!!!! If you decide to use comcast for anything just throw your paycheck into the fire, it'll be less painful, or maybe go jump off a cliff, that would hurt less than dealing with they're horriffic customer service.
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ID
#329707 Review #329707 is a subjective opinion of poster.
Location
Sherwood, Arkansas
Service
Comcast Internet Service
Loss
$230
New Reviewer

Horrible experience with activation!!

My order wansn't generated correctly, and while the technician was at my home they corrected the order. But as the technician went to finalize the order he couldn't activate it because the representative cancelled the order and transferred the install to another technician for several days out. So that technician had to pull out everything he set up. Upon reschedule the technician called after the appointment time to ask to reschedule again because he didn't have the equipment to complete the install. Needless to say I've been at this for over a week with no results!
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1 comment
#507257

brian_roberts@***.com

ID
#329141 Review #329141 is a subjective opinion of poster.
Location
Fayetteville, Georgia

New modem installation

I installed a new modem to hopefully resovle the connectivity problems I have been having for years. Worked with Evah Jonson and Robin Brian to resovle issues after the installation. I still cannot send e-mail from 75% of my accounts. This is only the last non-service event from Comcast. There are many more over the years. When Fios gets here I drive by the Comcast equipment. My connection to Comcast has been tenuous at best for years. The internet goes up and down when ever. The modem goes completely dark multiple times a day. Try to send e-mail to comcast and they get aborted. I pay for service which is not provided. I sent an e-mail to the CEO and got referred to some underling. The underling is Evan Johnson and he caused the current "send e-mail problems". How are these people still employed? We pay 100% for service and get 50% We spend more of our time fixing their problems. Apparently the have not Pm process. They only respond to problems. Not proactive at all! We are not compenstated for any of that. Yet they continute to get our money.
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1 comment
#533129

thats because comcast is a shared network. everyone in your area is on the same wire.

the more modems on the wire the slower you go! take it from me...a telco guy for 30 years

ID
#329025 Review #329025 is a subjective opinion of poster.
Location
Prince Frederick, Maryland
Service
Comcast Internet Service

Comcast & it's service

I have had intermittent service relating to my Comcast Internet and Digital Voice services. I called and made an appointment and the service tech did not show up. When I call in on my cell phone, the person on the phone said they call me several times and decided I wasn't home because I didn't answer the calls. Hello? How can you answer your phone when it is out. I made the appointment and had to wait several days for this meeting to take place. The phone came back on and I called Comcast again, only to have the phone cut off while talking to them...still no service. I am thoroughly disgusted and considering another service. I see that the service is up right now, so I'd better post while I still have Internet service.
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1 comment
#507258

brian_roberts@***.com

ID
#328862 Review #328862 is a subjective opinion of poster.
Location
Arlington Heights, Illinois
Service
Comcast Internet Service

They suck comcast

they suck because they really don't know what the *** they are doing. three days w/o phone service. the ceo is a *** because he thins the money will keep pouring in, poor saps stock holders, i have been w/o phone service for three days entirly because of COMSUCK., *** get real can you because if you can't do the job that I pay you for what the *** am I giving you money for jerks jerks jerks, give me a break, really three days and a new modem and still nothing I am sick of comcast
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1 comment
#505381

brian_roberts@***.com

ID
#328468 Review #328468 is a subjective opinion of poster.
Location
Tacoma, Washington

Comcast doesn't care about their customers

I called Comcast to change my phone #. Well, now my on line features dont work. Can't check who called. Cant block calls. Cant check voice mail on line. Can't log in to the comcast android app and check who called. Comcast said they are working on it. 1 week later still no resolution. They keep changing my password and not telling me so I have to call them and get my new password. I called and complained to a supervisor and all he could say is we are working on it. REALLY, A week later and you are still working on it. I pay them $180 a month and they treaT ME LIKE A SUZY ***. I am paying for service I am not recieving and the supervisor told me that I am not paying for that service, it is a free service. $180 doesn't sound free to me. *** you comcast.
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ID
#328171 Review #328171 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Customer Service does not exist at Comcast

Several months ago I picked up a DVR box, it worked for a few weeks then it started to freeze up. I called and you sent a service tech. The boxes worked propertly for a week or so then when right back to freezing up. Today I just took the box into your office and traded it for a regular digital box and remote. I got home hooked it all up and the new remote did not work. I called back to the activation department and the gentleman tried a few codes then decided it would need to be replaced. I told him I was not going back and he would need to send one to me. He said billing would have to send it and I said fine transfer me. Instead he hung up on me. I called back and spoke to billing, they told me it would be $10.00 to ship one and I refused to pay they hung up on me. I called back and insisted on speaking to a manager. The young lady told me that a billing manager would have to handle it, I said transfer me. A young lady answered the call and told me the manager was on another call and it would be a bit. She said she would try and help while I was waiting. I told her the issue and she said she could send the remote at no charge. Then she told me she was having computer issues and asked a co worker to help her. Then they told me it could not be done. I again asked to speak to a manager. I was then told she would have to fill out a form and the manager would call me back. I said no I would hold for a manager. After 10 minutes of agrueing with her I said Goodbye and told her I would handle this anther way. I then got online and went to your chat help and Raymond told me it would be $5.00 to ship me a remote. I told him I was not going to pay and told him the issues I already had today. He waived the fee and shipped the remote (order number 44569****). Why does it take 7 people to get anything done. 6 people and 4 phones calls only to be told it is impossible. Your slogan of customer service is a joke. No one your company wanted to help me but Raymond. I think you need to address this issue company wide and I feel that you need to address the issue that I have had poor service for months due to your equipment. At this point I have to wait 5 to 7 business day before I will get the remote, unless I want to spend more of my time and money traveling to your center or spend three hours of my day waiting on your service man. COMCAST YOU HAVE NO CUSTOMER SERVICE SKILLS........
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ID
#327399 Review #327399 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Comcast Service Transfer
New Reviewer

COMCAST SUCKS!

I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air! When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.
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ID
#327355 Review #327355 is a subjective opinion of poster.
Location
Wayne, Pennsylvania
Service
Comcast Tv Service
Loss
$135
New Reviewer

Three weeks!

Ok so it took Comcast three weeks to finally come and install my cable and Internet. They canceled on my twice without telling me and I was waiting the first time for them (morning wasted!). It's so annoying because the third time they ended up changing the time to 2-4pm and I waited and agian nothing! So finally wedsenday hopefully they get it together if not I am switching this is to much of a head ach and I haven't even started. Three time in three weeks it's so annoying because they can't provide the service they promote.
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1 comment
#508756

Same here, what a nightmare....every time you call you get different message, how can any business be so bad and still be in business? They are not helpful in resolving anything.

First experience with Comcast moving here from out of state. Not happy at all.

ID
#327177 Review #327177 is a subjective opinion of poster.
Location
Yorba Linda, California
Service
Comcast Internet Service