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Incompetent Comcast Employers and its independent contractors

I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession. Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed. The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report. Any suggestions to who I can write to resolve this mess that I am not responsible for?
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1 comment
Anonymous
#7167

the only thing you can do are two things and both will take a little time, and neither should have needed to be done, but if you want to have it taken care of you have to.

1. write a letter to each of the three credit reporting agencies, you can get the addresses off the internet - it's a pain but you have to do it.

2. call your state Att. General's office, forget the BBC, they have an agenda of keeping jobs in the area nomatter how shotty the work, the AG in your state is ellected, and I've not seen one yet that is not seeking a higher office, USE THEM, they use YOU!!! the AG with the power of the whole state behind him or her can put the fire under supervisor of the supervisor of the supervisor of the the little tart on the phone thats giving you a hard time, and don't forget about the public service commision, they cover mostly electric-water and gas, but may cover other things as well. I've used them quite effectively for issues with xcel here in Denver with results in as litte as 30min!!!

Good Luck and don't wait for them, cover yourself.

because of many of the post here, I cancelled my direct tv before installation was complete because of changes to a contract I had yet to see.

ID
#115264 Review #115264 is a subjective opinion of poster.
Location
Atlanta, Georgia

I hate comcast

Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Not only is the customer service awful..the actual tv service is terrible and our internet never works. On demand never also never works.I recently voted Comcast "Worst Customer Service" for the 2008 Consumer Reports survey.
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164 comments
Anonymous
#676059

since november of 2012 my cable internet has been ***. I call comcast every week and they send out a tech,tech can't figure out what the problem is....it is NOT my house nor the cable IN my house.

the customer service guy can see something is wrong but the techs just can't figure out what is screwing my connection up. I have had just about every tech in a truck out here and it's like going to a mob party....nobody see's nuttin. The 1st hop (the pedastal) should NOT have a 50-1400ms hop.

Prior to Nov. 2012 it was ZERO (0ms)

Anonymous
#655880

We hate you TOO! You *** call thinking the front line barely over minimum wage employees can do anything about the bad Comcast service.

WE Cannot!

This whole company is a monopoly and we are treated much worse than you! Unsubscribe and do India a favor!

Anonymous
#624125

I'm pretty sure I would straight up rip someone's head off if they spoke to me, particularly if it was someone I was paying a service for and they treated me like that.

Anonymous
#592860

Grueling 2 1/2 hr session with the Comcast runaround this morning!!!! Lucky for them they have a monopoly on cable in this area!!!!!

Anonymous
#592235

As a previous employer of Comcast I have to admit it is an awful place to work.Alot of people don't understand when you call yes it says Comcast but it's is a third party vendor who gets paid by comcast but the reps dont work for comcast neither do the Supervisors you talk to unless you speak with someone in corporate.Comcast should just shut down espically since th new guys in corporate only worry about RGU's (Revenue generating Units) not about customer service.

Anonymous
#702087
@PissedConsumer592235

This is true and for the consumer service reps that know their jobs and do real; only get kicks in the *** This company is a monopoly and unless YOU, the people voice your complaints to your local and state representatives NOTHING will ever be done.

Anonymous
#570642

We went down a level in service to save a little money, but there is no way to tell what the 'new' level is supposed to do, so I don't know if I'm getting my money's worth.

Their website is useless in explaining the package we have, so I called them. Three times. Each time, I got an irrelevant 'explanation' that they are providing what they are supposed to, but nowhere on their website or on the bills does it state what I am supposed to get.

Each time I called, I was put on hold for 15-20 minutes, then got the run around from the person on the phone, then after about 2 minutes on each call, they simply disconnected the call. >click!

Anonymous
#547186

ok look,the answer is very obiovus- don't eat too much!!think about it- the countries where people don't stuff themselves with food, such as asia, the people are slim, and in perfect healthtoday, the society is all about foodwe're eating because the food tastes good, not because we're hungry!you see food ads on tv, magazines, everywhere!food is everywhere, you cannot go anywhere without being offered food!you need to learn to resist the temptations. back in the older days, you didn't eat everyday!

you ate when you hunted and caught food!you would be perfectly fine not eating for a day, it's actually good for you because it cleanses out your body!! all that getting a minumum of at least 1500 calories a day is BS!! you can survive perfectly fine on just 500 calories consumed from HEALTHY food. Sure, you'll have an uncontrollable desire to eat, but trust me, you'll LIVE.and all this diet *** is aimed at overweight consumers.

the media suggests that anorexia is bad, all these models are dying blablahblah..that's all just to make the normal obese american feel better!! i mean, how often do they show people dying from being overweight???there's really no need to eat junk food either. it's a waste of money, and all it does is make you fat!! think about it.

twinkies and soda and chips don't fill you up, they just taste good, which makes you want to eat more!look at the skinny people nowadays. they don't constantly crave for icecream or stuff themselves with food whenever they see it.

Anonymous
#542058

Comcast has to have the worst customer service on the planet! Everytime I contact them for something that should take 15 min or less, it ends up taking anywhere from 45min to 2 hours.

It's so ridiculous! You can barely understand the representives due to speech barrier, and your constantly given incorrect information. I called one day and they told me that they would credit my account for a *** router received for $49.95, but when I get my bill they only credited me for $20. When I call back they show no record of the conversation.

When I asked for a supervisor they "accidentally" hung up on me. When I called back and explained the situation I was told a supervisor would call me back in 30 minutes. Let's just say I'm still waiting on that call a week later!!! So I thought since a week has gone by I would give it another try.

BIG MISTAKE! Because now I'm on day too and have yet to get this resolved.

Right now I'm on a call and I'm being transferred for a third time! GOTTA LUV COM *** CAST!!

Anonymous
#503268

I have been a customer since comcast was time warner cable. That was a great co!

Crumcast hast been awful! In April our internet started going nuts. It would work for 2nd hours then go out, then the cable began in May to do the same. Meanwhile any arrangements we made to get things fixed were cancelled.

They said if we did not pay them service calls would be cancelled. Who wants to pay for what they have not received? Finally in June we were told by the local office by a manager credit would be added to our account and she sent someone thr next day. The problems were a bad splitter (comcast property) and a bad cord.

We were charged for that call and it has been two weeks since we were promised credit.

We have not received anything and they cut off our cable for past due. We turn in our boxes tommorow!

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ID
#115144 Review #115144 is a subjective opinion of poster.
Location
Lorton, Virginia
Service
Comcast Tv Service

Comcast literally Robbed us blind

Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our cable - he cased our home and burglarized it (he gave us a fake name). Comcast refused to give us the tech name for us to pass along to the police. We had to have them out again when we moved- and the same guy who deleted the machine - drilled holes in our house where he wasn't supposed to, climbed into the attic and put cracks in the ceiling - didn't connect the cable (when he left all but one were not working) - failed to separate the Internet from the cable which caused a short - and they refuse to honor their agreement for giving us a credit. The local guy has lied to us and put remarks in our account so we keep getting rerouted to either him or his supervisor who just basically laugh at us. My husband needs the Internet for his business - and they are the only game in town.
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6 comments
Anonymous
#90497

I thought this was internet on the topic,

Anonymous
#90492

@Confused

I live in Ft. Lauderdale in a condo.

Dishes (as used by Direct TV and others) are not allowed to be connected to any part of the building or the grounds. Comcast is the ONLY alternative and they know it and take full advantage of it.

Anonymous
#90487

First if you were robbed, I would hope you filed a police report, with any information that you have. That would be the first step. I am sure we would be able to work with them so they could question the person to your home. I am not sure what you mean separate internet from cable? They both come through the same line. I am happy it was all resolved in the end. If you do need assistance, email us.

Frank Eliason

Comcast

We_Can_Help@cable.comcast.com

Anonymous
#90485

what kind of isolated place do you live in.. How can Comcast be the only game?

Ms D
#5758

Comcast is not a nice company. We had them for a few years because there was no alternative. We moved out of our apartment into a house a year & a half ago. A rental, not ours. We went ahead and just transferred our service for the time being as it was easier than finding a new company until we were settled in.

They sent out a tech who proceeded to go into each room and cut the connectors in each room that was not getting a box. Did I already say this was a RENTAL? Not our house, and he destroys something that was perfectly functional prior to his touching it?

Needless to say we quickly did our research and switched to a local provider who bundled our phone service Both a main house line & fax line, and our internet & my daughters wireless plan into the TV package and we now pay LESS than we were paying for Comcast for just TV service!

But it doesn't end there. I walked those boxes in myself & turned them in, making sure to get a receipt. I'll be darned if I didn't spend another 2 months arguing with them about turning me IMMEDIATELY over to collections for unreturned boxes.

It was finally resolved, thanks goodness I keep my documentation.

But I tell you, if Comcast were the only service available.....my family would just have to make do with dvds.

Anonymous
#5702

What does separate the internet from the cable mean?

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ID
#115129 Review #115129 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Comcast Internet Service

Comcast is horrible - class action lawyers help

I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email joseph_freedman@yahoo.com!
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ID
#114127 Review #114127 is a subjective opinion of poster.
Location
Nashville, Tennessee
Loss
$6

Lousy service in Harrisburg PA

Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
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ID
#114035 Review #114035 is a subjective opinion of poster.
Location
Reston, Virginia

Comcast, poor customer service

Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
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4 comments
Anonymous
#85133

you people are complete idiots - its not comcast's job to sign your contract - if you lose the paper work THAT IS YOUR FAULT not comcast - they are a cable company not a daycare service. Also a promo that is put out for NEW customers is for NEW customers not for some jack *** who feels he should get special treatment

Anonymous
#84273

I just switch over from another service to comcast and I agree it is the worst service of any utility service I have ever had. I do not like nothing about comcast to put in words all the issues would take a long long time.

They are extremely UNPROFESSIONAL.

They did not port my line as promise. They quote me one price over the phone and when the tech showed up he had something different and then said the sells people say anything for a sell (its all lies) when the first tech show up he said he was new on the job and didnt know much, so he had to call the TECH DEPT for help, but he had to pretend like he was a CONSUMER ...otherwise he would be charged. He didnt know basic things to get the job done...the SECOND tech although knowledgeable and capable was able to move the line ...except he could not move the line where I wanted it, because COMCAST didn't have my original number ported as promised by several indivduals.

THe second tech and the complaint department told me the first tech was fired for stealing..imagine they sent a theif to my house ..... I just dont believe COMCAST has so so many issues...its a horrible company and their work is really substandard...now they are sending me a bill for shoty work I am so so dissappointed and wish I had left things the way they were

Anonymous
#79812

May 30th a Comcast tech came to hook up my cable for a 12 month digital cable promo that included HBO. I have a receipt and everything.

Yesterday I called Comcast, when I realized that my HBO was not working. They claimed that I was suppose to sign a contract that I didn't know was coming in the mail, and since I didn't, they moved me to a six month promo. By the way, they took me off the six month promo one month early. I am currently on the regular contract rate.

They are dishonest, and apparently banking on people losing their paperwork. Not me, not today!

Anonymous
#4170

I dumped ***-cast and dropped their cable from my home. It now sits across the street in a pile at the base of a pole.

They (initally) offered the $99.00/month deal for cable, tv and telephone to new customers only. I called and wanted the same deal. They told me no, new customers only. O.k.

A new cable outfit came to town. I successfully changed EVERY SINGLE PERSON ON MY STREET (SAVE FOR 2) OVER TO THE NEW CABLE COMPANY. The new cable companyis 100 times better. They give MORE FOR LESS.

Over a year later and it is still a bed of roses. If you can dump ***-cast, I would do so.

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ID
#114011 Review #114011 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Tv Service
Loss
$250

Comcast cable just Bites!

Seriously, if there was something better out there...EVERYONE would get it. It's just really sad that we have to deal with *** customer service rep's who have a mean streak a mile wide every day. I realize it must suck to work there for that pay too but suck it up and stop being to friggen angry and taking it out on people who call in. There's always Walmart people!! You could be working there ya know so lighten up! And DO NOT get me started on how rude the contractors are when they are in your home!
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2 comments
Anonymous
#4364

I agree. For whatever reason, I have been completely cut off from all of my email!

I have service at my house but for the past week, people have been calling me to tell me that their emails to me keep getting bounced back. So outside of the ridiculous prices I spend on BASIC cable and the underwhelming download speeds, I'm now the victim of someone driving by and knocking over my mailbox with a baseball bat.

I've already had Cavalier at my office with very little incident and it seems like they now win my personal account as well. Has this happened to anyone else?

Anonymous
#4363

For whatever reason, I have been completely cut off from all of my email! I have service at my house but for the past week, people have been calling me to tell me that their emails to me keeep getting bounced back.

So outside of the ridiculous prices I spend on BASIC cable and the underwhelming download speeds, I'm now the victim of someone driving by and knocking over my mailbox with a baseball bat.

I've already had Cavalier at my office with very little incident and it seems like they now win my personal account as well. Has this happened to anyone else?

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ID
#113913 Review #113913 is a subjective opinion of poster.
Location
Houston, Texas

Comcast Cable moves channels to digital.

I pay $60 a month for cable and received about 75 channels including unwanted shopping channels. Comcast recently removed a substantial number of long time standard watchable channels to its “Digital lineup”. As I was paying for access to these channels and am no longer receiving them, I asked Comcast to provide an equitable adjustment. They refused and said I should buy their higher priced "Digital Line Up" I thought the FCC said cable customers would not be affected by the digital switch. Is this a trend? Now it is 6 or 7 channels, will it be 40 or 50 soon?
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4 comments
Anonymous
#48298

No, you need 2 contact your states attorney generals office!

Anonymous
#22157

Well, it is not such a big deal to me. I'm glad that MSNBC is gone.

Now I don't have to waste time watching that liberal Keith Olbermann. I flip channels to see what is on as I got to FOX NEWS and *** Keith makes me want to *** You know what happened? I took MSNBC off my channel count so as I go up I skip over it. The next day, Comcast letter comes and I see that MSNBC is going away.

YES! Hallmark was gone as well, and I did watch that sometimes, but it's okay.

And it's FOX NEWS, not FIXED NEWS. FOX is the best with news.

Anonymous
#18204

Hey Eva (or should I say Comcast rep Eva) ...***.

I don't care what it breaks down to a day in my opinion they are once again robbing me blind. Yes Spot they will be moving more and more channels to the digital end. I jut got a notice for at least a half dozen with more on the way by July. Soon all I will have left is shopping and foreign language programming. MSNBC goes but Fixed News stays..imagine that.

Get a dish. All the bad you hear about them is cable Co propaganda. All TV comes from a dish ultimately.

Anonymous
#8154

Some channels were moved to make room (analog takes up more space than digital when affects emergency personnel communications), or the channels were duplicated on the analog side as well as the digital lineup. and one had to go.Eventually all channels will truly be digital.

$60 is not alot it breaks down to less than $2 a day, People spend more than that on coffee! lol

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ID
#113672 Review #113672 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Tv Service

Poor Customer Service disconnected local line before new svc connected

Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW. Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?) I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.
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ID
#113664 Review #113664 is a subjective opinion of poster.
Location
Brookport, Illinois
Service
Comcast Bundle
Loss
$150

Comcast service is a joke

Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me the obligatory four hour window (they were there at 8 am on the dot). Comcast never is on time, always has a 2 week waiting period for service calls and cost to *** much anyway. Screw Comcast, spread the word...they don't deserve the consumers business. Look into Satellite or ATT.
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4 comments
Anonymous
#491453

whenever I need additional service I find myself waiting on you. I called 4 days ago about an alarm system as was told that someone would call me back.

I called back today after never receiving a call what is with that?

You have other companies looking for a sale. I’m a customer being treated like ***!!!!!

Anonymous
#217151

comcast is joke - there are the rudest people on earth - and lie about sending service technicians or that someone is working on the problem - they give you know information and everthing is 100% canned.. - wait more than 2.5 years - yes really to get a patch cable buried in the street ..

there was a break in it and i thought it was my modem because comcast told me - and refused to replace even though i lease it - so only after 2 years to bury the cable did my internet finally work. and now when i have outages - i wait mos for resolve.

i was without for *** month - finally it started working again , but i made 10 calls that month - promissing to send someone - and then ididnt pay my bill - 2 mos in advance and they told me they wont send someone because i didnt pay - i cant continnue to pay with the level of service - - there service borders on criminal.. period - its a joke they should not be in business

Anonymous
#4203

ATT-UVERSE IS A BIG *** JOKE TOO

Anonymous
#4048

You forgot to mention how utterly RUDE anyone is that you manage to get in customer service that is breathing. I swear, they are *** for sport because their lives are so ***

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ID
#113524 Review #113524 is a subjective opinion of poster.
Location
Houston, Texas

Comcast bundle a joke!!!

I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the cable the more you run on it the weaker the signal. They do not tell you that when they are hawking it. Don't sell what you cannot keep up and running. I now have a dish and verizon service they have it all together and it works fine!!! I won't go back to comcast for any reason.
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6 comments
Anonymous
#429542

How did you get out of your contract?? we got our bundle in Nov of 2011 too and are very dissatisfied and want to go back to direct tv bundle.

Anonymous
#343146

shut up comcaster. comcast is a joke.. we got forced into getting these digi boxs and the channel often gets hung or becomes unavailable hours at a time :/

Anonymous
#319344

Reading the comcast responses reminds me of the last time I had cable decades ago. Customer service have a "take it or leave it attitude".

Comcaster#2 and Comcaster are taking the "not our fault approach" and are generally being ***. Customer service etiquette is not Comcast's strong suit.

Anonymous
#195769

Cable plants are designed so that you have enough singal for up to 4 outlets. When you go beyond that or alter the cable yourself or use your own equipment it changes its integrity.

You cannot compare verizon, att and dish to a system that uses Fiber Optics to broadband coax, you just cant. You can try that reinvention of the wheel but sooner or later if you want undeniable fast service and superb picture quality, you'll be back.

Anonymous
#45050

My Comcast internet is below DSL levels when testing the speed on the internet. Congestion management? Very poor service.

Anonymous
#8153

One can blame the company for consumers that split the signal so many times in their home. When you go over 4 devices you need a amplifier. Its not a matter of maintaining the services, they consumer plays a big part as well.

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ID
#113434 Review #113434 is a subjective opinion of poster.
Location
Washington, District Of Columbia
I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
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ID
#112720 Review #112720 is a subjective opinion of poster.
Location
Cumming, Georgia

Sent to collections

After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
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ID
#112152 Review #112152 is a subjective opinion of poster.
Location
Marietta, Georgia

Pissed Comcast Customer

Comcast complaints can be made by calling this number. 1-800-593-9692. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily google 1-800-COMCAST, and get over 300,000 search results, and... God forbid you try to google 1-800-593-9692. No search results, plus this number is not listed anywhere on Comcast's website!! There! You have it. Call over 100 times if you have to. I had to make over 10 phonecalls to have my service restored. It took 8 days for them to come.
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42 comments
Anonymous
#1114009

I was talked into purchasing a phone line in addition to my business internet in order to save money on the installation and monthly rate. I called to cancel the service but they would not do so because I did not have the security pin.

I had to request a new pin only available via mail. By the time I received it, the 30 day cancellation period ended. I am now told that I would owe nearly $700 in order to cancel the phone line.

They refuse to discuss the matter beyond telling me that the 30 days has passed. The sales rep was Kahlil El

kahlil_el@cable.comcast.com

Phone: 610.234.3786

Anonymous
#1059354

They are criminals. Awful. Burn in ***..

Anonymous
#1015217

this is a shame when you call and your transferred several times and it just hangs up on you, its also a shame that Comcast has the worst answering system. I have spent several hours and had them tell me that it want happen again.

Cannot seem to get bill charged out like it is suppose to be.

Always over charging and they want pay you back there figure out a way to rebill and up charge for something else. Worst cable company in the world.

Anonymous
#864671

The comcast experience should be shared with newly weds... Take notes, be specific, every detail.

You will benefit from

this happening, this chapter in your life, you will be an educated consumer after this test. Thank you, guido.

Anonymous
#854402

I tried to reach that number however, I received an error message stating this number can not be reached from my calling area

Anonymous
#789460

:? comcast sucks to the highest of sucktivity went out in the middle of superbowl called in service out for three days bill constantly goes up every month,jackson ms will be leaving comcast goes out whenever it rains

Anonymous
#690435

Ok' so I decide to change from comcast to Att. I return my equipment (takes one and a half hours to do) and am advised not to pay bill until final bill comes in a couple of weeks.

New bill comes. Doubles old bill. I call and rep apologizes and says that they will make proper adjustment. I question late charge, asking how I can be dunned when I didn't get a bill.

They agree to remove late charge. Two weeks later new bill comes, no late charge but fifty buck charge for not returned equipment. I explain that I did return the equipment and that I have receipt for same. They apologize tell me it will be fixed in two days or less.

I offer to fax receipt, they tell me no need. Week later, new bill comes, still has charge for not returned equipment, I call and they tell me to fax copy of receipt. This bill threatens to refer me to collection agency. I speak with rep and rep tells me that if receipt is forwarded to them that there will be no referral to agency.

Today bill comes from collection agency - weirdly enough or correct amount. I call comcast, they tell me that I own twice as much as I actually do through automatic menu, when i speak with agent he tells me I owe a hundred bucks more than I owe.

Agent tells me to fax receipt. These people SUCK

Anonymous
#670774

June 28, Getting 28 t0 50 KBs upload now for a month.

Thedownload is so slow Face book doesn't even work.

I called 5 days ago and the said it would be resolved.

XFinity My Butt. More like X-Wife..

Well there ya go... Comcast Crooks..

Anonymous
#511842

My mother visited Comcast located inside the Brandsmart store at 7260 North Kendall Dr. in Miami Fl.

to inquire about your services and possibly switching from AT&T U-verse to Comcast and one of your employees, who identified himself as George Alvarez, was extremely bad mannered to her after she did not accept the recommendation of the services he suggested.

She just wanted to consult with her family before making a decision to switch her services. She is a senior citizen and I personally find that his actions are not only unprofessional but disrespectful and gives a dreadful reputation to your company to a potential customer who was merely inquiring about your services.

Anonymous
#476115

Had an appointment today at 2 all I got was a dumb machine call did not give it any attention because that machine called up the previous day telling me that "IF YOU WERE NOT TO CANCEL THIS SERVICE, YOU SHOULD NOT DO ANYTHING AT THIS TIME." Called them up and they said I cancelled the appointment by not calling back. Huh?!?

that's the dumbest thing a CABLE company can do; rely on a MACHINE to tell you if the customer is still willing to get cable service from you. On top of that, those call center people can't even get a hold of the technicians out in the field.

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ID
#112147 Review #112147 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Service
Comcast Internet Service
Loss
$80
I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike...
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16 comments
Anonymous
#1212428

boy could I tell you stories about NJ , same stuff

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ID
#111945 Review #111945 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Internet Service