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Comcast lied!!

Comcast telemarker contacted me to bunlde my services. Lied about the cost on several different levels. Told me I could keep existing email addresses with previous provider, similar to how you keep your phone #. Ran a credit check without my knowledge and tacked on a $150 deposit without informing me. Three attempts to contact a superviser, no returned call. On hold know for over 30 minutes waiting to speak with a supervisor. Help! Need some help, does anyone know of a way to escalate this? Have others experienced this same issue or issues. Still on hold. Now 40 minutes. Need help soon. Pissed
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1 comment
Anonymous
#361816

YES! I went through **** with Comcast!!!

They are horrible! Good luck getting a suppervisior I held forever they came back and said one would be calling me with in 20 minutes.

After numerous phone calls and emails, I spoke with one that finally got things where I can live with them. As soon as Uverse is available in my area I am done with comcast.

Review
#269362 Review #269362 is a subjective opinion of poster.

Comcast has wronged too many. I have started a Petition for US.

I have started a petition for all of us who have been frustrated and wronged by ***-cast/Xfinity, (you can put lipstick on a pig...) and I plan on very SERIOUSLY following up on this. I promise to put my effort in to the following states, NJ & FL, and I need volunteers to use our signatures to do the same in their respective states. PLEASE CHECK IT OUT AND JOIN! If you can't commit to mailing out the signed petitions to your gov't, simply click and sign and make your voice heard! http://www.change.org/petitions/cable-phone-customer-voice-one-voice-many-people
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3 comments
Tressa40
#361629

Unreal - I have had to deal with a *** a lot more than that. You don't even know half the story here.

This is only ONE thing. As for this one? I paid my bill. My problem with them is not them shutting my service off for non payment but for not NOTIFYING the CUSTOMER that there is still a remaining balance on the acct and shutting it off.

We are behind by less than $100 bucks. If I had known that an extra 41 would have kept it on? I would have paid it! Why don't you ASK for the entire story before trying to trash someone.

I had also spoken to corporate about this issue and they said they would look into seeing about notifying the customer that there is acertain balance that must be paid to avoid shut off. Again, you don't have the whole story so BACK OFF.

Anonymous
#361479

I am all for a legit complaint and i am even for petitions when someone has been wronged but c'mon..........i didnt pay my bill and i got cut off. I am going to start a petition too.

I didnt put gas in my car and it stopped running. I am petitioning the big three because of it.

Anonymous
#361349

Would love to sign petition, or at least be able to read it, but I am working off of my phone because my service was shut off today. I made a payment of $140 on Friday but apparently needed to pay an additional $40 to keep service on.

They can't make money off of customers via reconnect fees, late fees, over the phone payment fees, etc.. if they tell you that! And for anyone who wants to pipe in and say something about just pay your *** bill then?

Walk a mile in the shoes we have been wearing for four years. We are doing our very best.

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Review
#269069 Review #269069 is a subjective opinion of poster.
Loss
$100

Comcasts Lacks Customer Service for Existing Customers

Here is my experince with Comcasts customer service department. I came home one day and found my Cable and internet off. This was confusing to me since I paid my bill. When I tried to call comcast all I got was a recording telling me my account was past due and I had tp pay tp restore service. The only options I recieved was pay over the phone and press 2 for list of payment centers. I was never given the option to speak to a representiative. I called every number on my bill and the system reconized my phone number so no matter what I was redirected to this *** recording. Now I am getting very angry because the money has been taken out of my bank account they have it but I have been shut off and I cannot speak to a Live person to get it resolved. Finally I called the main number and selected the option to sign up for new service and finally a live person awnsered the phone who toke the brunt of my horu long aggravation of trying to reach a live person. She did handle it professionally and did see my payment was pending and restored my service right away. Luckily I knew to ask if there would be a restart fee added to my account and of course there was until I asked about it. Long story short I have been a customer for 6 years and I can't get in contact with the company unless I pretend to be a new customer which shows what they are really concerned about. If we are suppossed to be a service based economy and this is the level of service we recieve it is no wonder why are economy fell apart. P.S. with all of the layoffs and people out of work these are the people who are supossed to be the best available.
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5 comments
Anonymous
#400540

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Ginsburg v. Comcast Corporation et al, case number 2:11-cv-01959 western washington district court and king county (WA) superior court case #11-2-34714-1

If you search king county (WA) superior court records Comcast is being sued for not paying unemployment taxes they owe to employment security department

Anonymous
#400264

Plain and simple, Customers need to form a class action against Comcast(now Xfinity)for,

1- Price gouging.

2- Unfair business practices.

3- Lying to customers (Bait & Switch tactics).

4- Fraudulent Billing Practices.

5- Changing customers packages and rates without notifying customers in advance.

6- Forcing customers to rent equipment that they don't really need or want just to raise the customers monthly bill for service.

7- Forcing customers to upgrade to a higher prices service and threatening to cut service or take away features if they refuse to upgrade.

8- False advertising.

There you have it folks, 8 good and valid reasons for a class action against Comcast.

The problem is for some reason people are afraid of forming a class action against this company...

Anonymous
#399463

I have called Comcast for service 3-times in the last 2 weeks. Once they came out because my cable tv was missing subscription channels, they "fixed" that on one television, channels were lost on 2 others.

They sent another rep out to "fix" the other two, and 2 days later, the same channels were lost again. We made another tech appointment, and then our comcast phone line went out.

We have ANOTHER appointment on Friday. GOOD GOD, WTH kind of sub-standard equipment and unqualified "professionals" work for COMCAST???

Ed1965
#365416

Customer service for existing customers is really bad with Comcast. Where I lived, there is no other way to get internet apart from Comcast so I am stuck with them but I would go to another company in a heartbeat if I could.

Now they have the Visa card deal for new customers while people like myself that have been a loyal paying customer gets nothing after 6 years of paying their crazy charges. By the way, my internet fee has tripled in the last 6 years while other companies have reduced their fees, Comcast is a rip-off.

Anonymous
#362229

Yes, WORST CUSTOMER SERVICE EVER!!! Avoid if at all possible.

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Review
#268981 Review #268981 is a subjective opinion of poster.

Comcast: Never on time

Second time in a week, Comcast people didn't show during the 3 hour appointment interval. In the first one, I picked 8-11 AM option. They came on 11:10 and they said the signal is weak, they need other people to fix it. I called them again and made a second reservation again I picked 8-11 AM option. They didn't come as usual. They didn't even call me. When I called their office. they told me that they will be here in an hour. So, get used to it if you are planning to get Comcast.
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Review
#268862 Review #268862 is a subjective opinion of poster.

Comcast is Pathetic!

THESE GUYS ARE PATHETIC! RUN, DON'T WALK, TO YOUR NEAREST OTHER ALTERNATIVE! I have been a Comcast customer for seven years now; not because I really want to be but because there are no other providers in my area, (Lake Stevens, WA). I can honestly report that not once, EVER, have they ever done any service request correctly. I don't just mean technicians but also calls to their service center for billing, etc... The most recent moronic display was during a call to negotiate a new service contact because, of course, our contract was "up" and we were billed double the usual rate. We negotiated a rate for one year of basic services, ($175 per month... pathetic!) and the bill that came was accurate. However, the next month the bill climbed by more than $50! When we called, the *** CS Rep told us it was because we were being charged for a new remote; even though he said the remote cost was $10 and the $50 was labeled under the "recurring service cost" component of the bill. These guys should not be operating!!!!!! Everyone I talk to regarding this company has nothing but horror stories. Literally... try this... ask five people you now about their experience with Comcast. I guarantee you it will be negative. They think that a change of their name to "Infinity" will suffice, but we all know who they are... Then, of course, there is the meager display of an outsourced company called Pioneer Cable attempting to masquerade as Comcast when you call for service. Are you kidding me? My wife refused to even let these mongrels in our home! They came twice, stunk up our carpets, made our reception problems worse, and scared our children. We now refuse to let them in our home and ensure our video security system tracks their every move. We told Comcast NOT to send Pioneer for our last service call to install a signal booster, (what a fraud) and what did they do? They not only sent one but sent THREE PIONEER BROKEN DOWN VEHICLES to our home to "assist" with a simple installation. Those *** stood outside our home chatting for more than TWO HOURS after the job was done. I'm sure they billed Comcast and I'm sure they passed it on to us. Again, PATHETIC! There is a reason the little ol' lady destroyed the computer in the Comcast service center with a hammer. We should take example from our elders. If you want a real example of a reason to protest corporate America, you should be camping out in Comcast lobbies all over the country! THESE GUYS ARE ***
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Review
#268798 Review #268798 is a subjective opinion of poster.

Comcast Sucks!

I canceled my comcast triple bundle at end of June 2011. I still have not received my refund check since July 2011. They keep saying they are mailing me a new check but it never comes. Then I sit on hold for 45min to talk to a manager who is just as clueless as the service rep. They are crooks. If I don't pay them they can cancel my service and report to my credit. What can I do if I don't get my money? They should have to pay me interest!! Next time I will get my money back in person.
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Review
#268698 Review #268698 is a subjective opinion of poster.

Comcast digtial switchover rip and a pain.

So i get the letter saying they're switching our area to digital. Oooo digital. Ok. sure. hey! they give me 3 free boxes.. sounds good. whatever. i'll hook them all up. And now... The large box they give is the only 'good' one as it actually has features the old analog didnt have. However it isnt a very good device. Lots of blocking and signal loss on perfect brand new wires. Nothing comcast will do unless i buy their 'insurance' service for a new monthly fee. The small boxes have zero features. zero. can't even remove all the *** shopping channels from the list anymore. Other things.. Can't flip thru channels quickly anymore. It's a good 1-2 second delay every time you change channels. Can't record with a vcr at all anymore. All the comcast boxes put out the AGC copyright protection which will make any recording fade in/out over and over. Only their dvr box (extra monthly cost, not free) will allow recording ANYTHING. And even then what's allowed to be recorded is extremely limited. Lose all local HD channels that comcast does not offer as the boxes block all other input. It won't even pass the old analong signals along. Prone to cutouts and other problems that reactivation will fix sometimes. Oh but you get more channels! No you dont. you get extra garbage nobody is going to watch. And why did i get sold a digital tv last time i bought one.. A tv on comcast requires no tuner. It's just a monitor that shows channel 3 only. Everything is done thru their *** little boxes. Comcast is the worst. Comcast digital is even worse if that's possible. I think its about time to cancel tv completely. This is expensive, less features, more money, and not as good as the old analog stuff.
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1 comment
Anonymous
#361484

What is a vcr? people still use those?

Can't change channels as fast? is that a real complaint?

The little boxes dont have any "features"? what kind of features did you lose by hooking them up...

save space for people with real problems please...

-admin-

Review
#268469 Review #268469 is a subjective opinion of poster.

Comcast in Mystic, Connecticut - Paying $$$ and not getting service

We used to be able to plug in a TV set and it would work. We would at least be able to see the local news. Now, it is like a war every night to get the TV and the internet to work. I call Comcast almost every night or could if I had the time. I have two DVR's and 2 digital adaptors. I also have phone service which works sporadically - I never know as I'm not here during the day and people tell me that they can't get through. Only one TV works in my house and the internet is now slow as molasses even though I pay for the fastest speed and even have the blast boost. The repair tech came out last week and spent about 2 hours and couldn't find out why my box wouldn't work. He finally put a booster on it to get it to work and then left the wires hanging all over because he was late for his next appt. he could not get my digtal adapter to work on my TV in my bedroom, which had been working fine before we needed the digital adapator. Now he says it is in the wiring, well the wiring was fine before we had to have the adaptor so whose fault is it? I just want to have decent service. The On demand NEVER works. MY stations that I love NEVER come in. I just can't get a straight answer out of anyone. I just need to get it fixed, why can't they fix it instead of giving me the run around. I pay about $200 per month! I am ready to pull it all out and just go to the library for internet and use my cell phone at home. Technology is just getting too difficult to deal with, life used to be so simple.
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Review
#268143 Review #268143 is a subjective opinion of poster.

COMCAST -- bad start to internet

Brand new to Comcast internet. Worked great on installation, using our purchased Gateway modem (docsys 2). When the outside cable was updated one week later, Up Time became intermittent. Calls over 3 days to Comcast were met with individuals who did not listen and wanted to only follow a script. Three reps wanted to blame the modem -- eventually, we thought that was true and ordered a new modem (which we cancelled later). Finally, after 3 calls and connecting with a rep who could think and respond in kind, a technician was scheduled for the following morning. That person found a faulty connection outside the house, which we suspected all along. The technician indicated that these faulty connections are found repeatedly. The replacement cables are installed by a contracting company who Comcast can "bill back" for the bad install. It seems that corrective measures should have been taken long ago. For the inconvenience, we were given a $20 credit on our bill. Horrible way to start new service. We, however, purposely avoided the alternative of Century Link, expecting just these kinds of problems. Technology, these days, has few improvements in service quality!
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#268051 Review #268051 is a subjective opinion of poster.

Comcast

Had to get 2 boxes for TV;s that are not digital. The sound keeps dropping out of one of them. Last nite we called and they walked us through resetting it. It worked but that TV is not used for hours so at least it worked for a while. They said if it happens again when you call tell them we have already been through the reset process. Tonight the sound fell out again and I called. Told the guy what they said last night, said he did not have that info and to reset it again. Walked through it 3 times still did not work. Asked him if possible it was the equipment and not the person (meaning myself). He says no it is not the equipment. TOP PRIORITY LIST TOMORROW: FIND NEW PROVIDER, EVEN IF WE HAVE TO GIVE UP ON DEMAND(OF WHICH THEY MADE QUITE A FEW BUCKS FROM US ON) but should be able to come home from work sit down watch and hear TV without hassle.GOODBYE COMCAST!!!!
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#267678 Review #267678 is a subjective opinion of poster.