Latest review first
Comcast in Pennsauken Township, New Jersey - Press 1 for Intelligence
I don't think my month-long nightmare with Comcast can compare to some of the other horror stories abound here, but like a rape victim, I feel required to share my stories with the other victimized vassals subjected the whims of this evil corporation. In all of my years on Earth, I can't remember ever being treated with such utter disrespect and lack of concern. I've been abroad and seen poor customer service, and longed for the day to return home to America where the customer is king. I guess in this fairy-tale Comcast would be the evil witch or executioner. I sat on the phone for an hour and a half and on 12 different occasions battled through their 1800 jungle full of poorly-paid and hard to understand immigrants to be backhandedly bumped week after week to a later installation date without a clear explanation. And every time a new gangbanger technician comes to my door, there's another *** excuse waiting for me, like a present under the tree. Instead of assessing the entire situation and determining what the main problem is (namely that wires needed to be run from outside and into the street) they decided to do it week after week in little pieces. I am convinced that as long as there is air in my lungs, this company will never provide me with cable TV. After contacting the corporate executive office, I fared no better, but at least the person had half a brain. This company is now officially my least favorite even surpassing the lummoxes at Staples and the nitwit no-nothings at Best Buy. No wonder this country is in the ***.
A few years ago, I switched to Comcast because of a flyer had some really good deals on it from Comcast. After subscribing to Comcast, they charged about 15-$20 @ month more than the flyer said (bait & switch). I disputed it to no avail. I only paid them what the flyer...View full review
Comcast Hates the disabled
So my mother had a stroke and could not pay her Comcast bill. We called them many times telling them the situation. We had a payment plan so she could keep the tv. They decided after 3 months to come and confiscate the box and were very rude about it. Now she has no tv or a way to pay to get it back. And they are still charging our account every month. They also said they expect us to pay in full even though we are not using their service anymore. We are pissed and pretty sure it is illegal.
Comcast poor service.
This morning my Comcast high speed internet just went dead!!! I got this thing on the screen like if I entered my info it would work-like it was a temporary shut down-well-since really had no internet-could not complete that. Got my bill and called and went through 4 tech folks-with still no service and huge wait times!!! They claimed I did not pay my bill for months....not true!!! Had a bill in the mail this morning-that said I owed-xxx-said due now-but did not address cutting off service. I paid over the phone and still spent hours trying to get my service re-stored. Is Comcast getting as bad as ATT???? Any alternatives-I will not deal with a company with poor customer service...just need high speed-do not have their tele or tv......
Comcast SERVICE stinks..
6 days and numerous calls to comcast... NO PHONE, NO INTERNET, NO TV- 6 days.. Called a min of 8 times- and each time here is what I get A BIG FAT LIE... we have your info Ms, someone will respond the next day.. LOL : ). They could care less- 185.00 a month and what do you get besides what you pay for... NOTHING and you barely get that. Actually more lies.. and let me say this.. I find it real hard to believe that that a company has that level of integrity and gets to stay in business- They must employ absolute RETARDS, and they all seem to be have a little reverse racism in them- Fools dont even know the TRUTH..
Comcast is useless
I have been having trouble with Comcast for 2 months. DVR would not record, we went to office and traded it in and now this one is not working properly. The sweet people they put on the phone to talk to you, don't know anything but to try to apeese you. I am so tired of giving them my box number and waiting anywhere from 20 to 35 minutes to talk to someone! Comcast get your act together or get out of the business.Right now I have an appointment for Tuesday at their conveinence...Sick of their runaround
Comcast is the worst!
Avoid this company at all costs. They are criminals. Sure, free digital converter that will allow you to see all your channels, yet the box only goes up to channel 99. Not to mention my bill went up $10 from one month to the next without any change in my service or ordering anything on demand. They are CROOKS. Unfortunately I can't get Verizon where I live. I had NO PROBLEM with them before I moved. I only hope that Verizon becomes available in my town or Comcast Sportsnet Philadelphia becomes available on Direct TV. Comcast is so pathetic that before Verizon their customer service reps on the phone were ignorant and totally no help, now because they have competition when you call the actually have it scripted for their reps to ask how your day is going. How's it going? I have to waste more time to call you about your *** service, so not too well. AVOID COMCAST AT ALL COSTS!!!!
Comcast in Nashville, Tennessee - Unhappy Customer
On May 2, 2010 we had a flood in Nashville that destroyed most of my neighborhood. I called and put my service on hold. When our house was ready to move back into, I called and was told it would be $300+. Told them I could not afford to pay that and they told me I would have to return the receivers. Sorry but they floated down the Cumberland River. They told me at that time not to worry they would write it off. Now after all this time they are calling wanting their $. Very rude and not the least caring or understanding. Do not use Dish not the best on keeping their word!
Comcast Installer Stole My Equipment
I requested to have 3 cable boxes installed; however, when the Comcast technician arrived he only had 1 cable box. So, I called their customer service department and we rescheduled to have the technician return and install the 3 originally requested cable boxes. Again, the technician arrived with only 1 cable box to install. I allowed the technician to install the 1 cable box. This turned out to be a big mistake. The Comcast technician cut my wires to my satellite receiver and "stole" my satellite multi-switch box. By doing so -the Comcast technician put me in a situation where it would cost me money to continue service with my satellite provider. Of course, I called and reported the problem to Comcast and they sent another technician out to tell me what I already knew. The previous Comcast technician should have never cut my line to my satellite nor should he have ever "stolen" my equipment. He suggested that I contact customer service to report a damage claim. So I did...I called and reported the problem and they told me someone would contact me within 24 hours. Well 3 days past and no one has contacted me; so I called them today. And again, I was given the same customer service script. Someone will contact me from their claims department. I realize Comcast approach to how and why they are slow to respond to this type of issue. However, I don't believe they understand that an initiated response is the best solution to earn high reviews for their customer service. Although I had requested 3 cable boxes, I was willing to over look the initial problems of having two of their technicians to show-up to install 1 cable box. But to have their own claims department to show little concern and no response for their technician's criminal behavior -is difficult for me to understand.
I can't believe that there is a more terrible company in the entire world than Comcast / XFINITY. Their advertising is criminally false. Their customer service is disgusting. For example, it took them all day to set up the cable. Then the remote control didn't work and their response to me was that I had three options: 1) take it to the office and switch for a new one 2) they will mail me a new one for $10 3) they will send ANOTHER tech out with a replacement for $40?? These options are crazy. They give me a faulty remote and then want to charge me for a replacement?? CRAZY!! This company SUCKS!!
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