Latest review first
Comcast digtial switchover rip and a pain.
So i get the letter saying they're switching our area to digital. Oooo digital. Ok. sure. hey! they give me 3 free boxes.. sounds good. whatever. i'll hook them all up. And now... The large box they give is the only 'good' one as it actually has features the old analog didnt have. However it isnt a very good device. Lots of blocking and signal loss on perfect brand new wires. Nothing comcast will do unless i buy their 'insurance' service for a new monthly fee. The small boxes have zero features. zero. can't even remove all the *** shopping channels from the list anymore. Other things.. Can't flip thru channels quickly anymore. It's a good 1-2 second delay every time you change channels. Can't record with a vcr at all anymore. All the comcast boxes put out the AGC copyright protection which will make any recording fade in/out over and over. Only their dvr box (extra monthly cost, not free) will allow recording ANYTHING. And even then what's allowed to be recorded is extremely limited. Lose all local HD channels that comcast does not offer as the boxes block all other input. It won't even pass the old analong signals along. Prone to cutouts and other problems that reactivation will fix sometimes. Oh but you get more channels! No you dont. you get extra garbage nobody is going to watch. And why did i get sold a digital tv last time i bought one.. A tv on comcast requires no tuner. It's just a monitor that shows channel 3 only. Everything is done thru their *** little boxes. Comcast is the worst. Comcast digital is even worse if that's possible. I think its about time to cancel tv completely. This is expensive, less features, more money, and not as good as the old analog stuff.
Comcast in Mystic, Connecticut - Paying $$$ and not getting service
We used to be able to plug in a TV set and it would work. We would at least be able to see the local news. Now, it is like a war every night to get the TV and the internet to work. I call Comcast almost every night or could if I had the time. I have two DVR's and 2 digital adaptors. I also have phone service which works sporadically - I never know as I'm not here during the day and people tell me that they can't get through. Only one TV works in my house and the internet is now slow as molasses even though I pay for the fastest speed and even have the blast boost. The repair tech came out last week and spent about 2 hours and couldn't find out why my box wouldn't work. He finally put a booster on it to get it to work and then left the wires hanging all over because he was late for his next appt. he could not get my digtal adapter to work on my TV in my bedroom, which had been working fine before we needed the digital adapator. Now he says it is in the wiring, well the wiring was fine before we had to have the adaptor so whose fault is it? I just want to have decent service. The On demand NEVER works. MY stations that I love NEVER come in. I just can't get a straight answer out of anyone. I just need to get it fixed, why can't they fix it instead of giving me the run around. I pay about $200 per month! I am ready to pull it all out and just go to the library for internet and use my cell phone at home. Technology is just getting too difficult to deal with, life used to be so simple.
COMCAST -- bad start to internet
Brand new to Comcast internet. Worked great on installation, using our purchased Gateway modem (docsys 2). When the outside cable was updated one week later, Up Time became intermittent. Calls over 3 days to Comcast were met with individuals who did not listen and wanted to only follow a script. Three reps wanted to blame the modem -- eventually, we thought that was true and ordered a new modem (which we cancelled later). Finally, after 3 calls and connecting with a rep who could think and respond in kind, a technician was scheduled for the following morning. That person found a faulty connection outside the house, which we suspected all along. The technician indicated that these faulty connections are found repeatedly. The replacement cables are installed by a contracting company who Comcast can "bill back" for the bad install. It seems that corrective measures should have been taken long ago. For the inconvenience, we were given a $20 credit on our bill. Horrible way to start new service. We, however, purposely avoided the alternative of Century Link, expecting just these kinds of problems. Technology, these days, has few improvements in service quality!
Had to get 2 boxes for TV;s that are not digital. The sound keeps dropping out of one of them. Last nite we called and they walked us through resetting it. It worked but that TV is not used for hours so at least it worked for a while. They said if it happens again when you call tell them we have already been through the reset process. Tonight the sound fell out again and I called. Told the guy what they said last night, said he did not have that info and to reset it again. Walked through it 3 times still did not work. Asked him if possible it was the equipment and not the person (meaning myself). He says no it is not the equipment. TOP PRIORITY LIST TOMORROW: FIND NEW PROVIDER, EVEN IF WE HAVE TO GIVE UP ON DEMAND(OF WHICH THEY MADE QUITE A FEW BUCKS FROM US ON) but should be able to come home from work sit down watch and hear TV without hassle.GOODBYE COMCAST!!!!
My Comcast DVR keeps rebooting itself, and has been doing so for about seven months off and on. I pay for a service I can't even use, because I can't watch TV when it keeps shutting off. The "customer service" is a joke -- they are all incompetent and can never fix any problem, and when I specifically ask them to send out a repairman on a weekend, they give me weekday dates. I have a job, so that's obviously not going to work. I'm so extremely dissatisfied with Comcast -- beyond what words can express -- as I have had nothing but problems with them since installation last February! I've literally had to call, talk via online chat, and e-mail Comcast no less than 20 times. Sadly, I'm not exaggerating. This business rips off its customers, does not provide a suitable service, and should be shut down.
Comcast in Washington, District Of Columbia - Xfinity...ridiculously rude service rep and confusing bills
We have xfinity for tv, voice and internet. This company should be served with a class action lawsuit based on their billing practices. Over the past 15 months I have had to call them to straighten out our bill numerous times. Fro example, we will be billed for "special equipment". when We call about it we are told it is for our phone router...but we already get billed for the router for the internet. When that is pointed out, we are told we are right and that they owe us so much money...but having been charging it for MONTHS so they say, they "can only repay for the past 6 months"-- excuse me? When I owe money do I only go back 6 months??? A few months pass by and the bill goes up AGAIN. This time it is for "voice equipment"---again we call to find out we should not be billed for this, "We owe you a refund..." And sop it goes. I am so sick of monitoring that bill and having little charges under different names and headings show up over and over, then they acknowledge we were incorrectly billed WHEN WE FOLLOW UP ABOUT IT. This feels intentional.Just think, if they bill 500,000 customer and extra 7 or 8 bucks a month until they get called on it, that is a ton of money for them. How hard can it be to stand by what you say you will charge per month and not shhift the numbers all over the place month after month. Our phone bill and internet has vascillated by 12 a month like a yo-yo for no reason-- not for extra movies or anything. When we asked we were told that sometimes thhey put a router charge on one bill and not the other and the next month some of the internet charges may be put into the phone category, etc. WHY WOULD YOU DO THAT??? So today I called again, said I was going to switch but just saw they have a new internet deal for $19.99/mo. If I were a new customer, I'd get that rate, so would you give me that rate to reconsider switching? This seems to make COLETTE pissed. She gets this condescending, rude tone of voice and basically lets me know what a *** question I just asked. She asks me to tell her where I saw the $19.99 deal, paper? tv? online? I can't remember right away because quite frankly, I am having a hard time taking in her tone of voice. Thank God she doesn't work for me, cuz that is no good for anyone's business. After she repeats for the 2nd or 3rd time why my question is ***, I say, "Ok, that answers that. I will be switching." This, is offensive to her on a rather personal level. So she then says, "Well, maybe if you asked me what we could do to bring a monthly bill down that'd be a different question that asking about the rate for our new customers whom we bill differently and it IS NOT PENALIZING REGULAR CUSTOMERS..." (Wow. Oh, now she acknowledges there is a $19.99/mo rate). At this point I said, "I am not interested this type of conversation with you, it is rude." She then continues her argumentative tone to say "she has not been rude and has not been "derogatory" towards me (she has also not been helpful, respectful nor used a professional tone of voice, however) and that if I want to speak to her supervisor it will be a 24 hour callback wait. (Bet I never hear from the supervisor). That was so ridiculous, no one has to put up with a customer service rep who is a bully like that so I ended the call. eehhh. Her tone of voice and pissiness made my hands shake by the time I got off the phone. The whole thing was like taking a relaxing walk around the block and running into some loose snarling dog. Go home, Colette. But seriously, what is up with their crazy and shady billing practices??
Comcast is pretty lousy
I know they are just another big company and people sometimes fall through the cracks, but I work for another and they go through great pains to keep customers and make them happy (within reason). I had bad service which cost me time and money as I rely on service for my job. Had to put in to cancel 3 times as they got it wrong every time AND had to pay during time I didn't even use service due to their mess up. Also was contacted by corporate agent who assured me he would see about credits, monitor my account and then call me back. 2 weeks later....nothing. Not even a memo on my account that he exists. And then the last rep that HOPEFULLY got my cancellation right, tells me I could have gotten service credits all along due to my issues. I even gave them a change. Almost 6 months worth of patience and waiting. Service was up and down. When I stopped calling they stopped caring. Which I understand, but honestly, if you have a problem fix it and then call it quits. Its a shame as they are one of the only carriers in my area. But thank goodness, I was able to get to another one and have the flawless service I need to actually work and make money.
No internet again. Called comcast. Customer service offered to send tech out "some time this week". They have been to my house 5 times in the past 1 1/2 for problems. I said this was unreasonable. How many times do I have to leave work for something I contiue to pay for that never works as promised? CS rep said he had techs to house about "50 times in 2 years" he thought this was proof of good service! Are you kidding me? Why would you continue a service that required a rep to come into your home a couple times a month. Comcast must offer alot of vacation time!
I have been a comcast customer for over 10 years, never paid late. moved from one city to another. Got comcast in new city. Immediately comcast turned me over to a collection agency, ERS equipment recovery service. I have been harassed for months over two modems...
Comcast is horrible!
Comcast is horrible. The internet and phone doesn't work consistently. When I call to get service they say that someone will be out, and that person doesn't show up. Then I call again and go through an hour of "checking the connection" with a new representative, who promises that someone will be out to fix the problem. Of course, no one calls or bothers to let us know what is going on. The last time I called, I was told that someone "might" be out today or tomorrow. I've called at least 20 times now. Even when my service is not "out", it's horrible. When I call to complain, I am told that there is nothing wrong. I want OUT of this contract! I am sick of not having internet!
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