Here is the email I sent them with my problem. I am beyond disappointed with your customer service. I did not think it could get worst then what it was but it did. Let me start from the beginning. Wednesday I came home from work, and my internet and cable were off. I called Comcast and they refused to talk to me because the account was in my father's name. This has never been a problem until now. I could not understand why it was a problem, and so I was extremely upset. I called the next day Thursday, and the guy said he could talk to me about the account and that the problem was we had not paid our bill in over 50 days. He told me that the last payment was made on April 21 or 22. ( Problem 1. I was told by one person they could not help me with my account, and another person decided he would help me with my account. 2. I was told my account was 50 days past due but there was a payment made less then 30 days ago?). So he told me to make the minimum payment of 170.00 to get the cable and internet back on and that is what I did. On Friday, I get a call from a lady telling me that my dad is trying to create another account elsewhere and that is why my cable and internet got turned off at my house. She said it was going to be turned off again in a few days. I was notified of this issue late Friday afternoon. It was to late to get to the Comcast office to try and take of the problem at all. I came home yesterday which was Saturday to find it off again. I do not understand why I was told I had to pay 170.00 towards the bill when that was not the problem ( you can see I made the payment, and it was not my dad by looking at the credit card used), especially since it was turned off 2 days later for a whole different problem. I also do not get why I was given less then 24 hours to try and fix the problem. Yes the account is in my father's name, but there were multiple stories told to me by your customer service, and now I am out 170.00 because that was not the issue at hand. Since the account was turned off at my house, we have to find a new provider, and I can tell you I will not be using Comcast. I do not feel like Comcast handled this account in a professional way. The bill has not been paid by my father in over ten years, but it has been paid by us at the address the account is listed. Your company should know this because you made him bring papers to your office showing that he has not lived at the house where the service has been for 3+ years.We should have received some sort of notice that the account was being shut off before it was the first time. Not only was there multiple miscommunications amongst your team but I was told I needed to pay 170.00 to get the cable and internet turned back on and this was not the problem. If all this trouble did not happen with the turning off of the cable and internet at me house, I can say I would have reopened a new account with Comcast, but I will not be. I do not expect to get a refund for the 170.00 I was told I had to pay in order to get my cable turned back on ( which was not the case) but I sure hope you get your staff aligned and on the same page on what company policies are. I also hope you can learn to notify people before you turn their cable and internet off. We are property owners and we are encouraging our tenants and everyone we know to steer away from your company. I do not see why customers should support a company that is not honest, nor do they care about their customers. I thought you would like to know about the miscommunications across your team, Sincerely, A person who is out 170.00 ( which was a total mistake on your end), and a person who will not be starting my new account with Comcast.