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Another ploy by the shysters by comcast management.I pay for HBO and Starz HD both premium channels. Whilst i was flipping through the guide i noticed that that Comcast conveniently slipped QVC and HSN between the two premium stations.Why put that *** there? My guess...
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Anonymous
#358037

If you want to save money on your Comcast bill call 877-824-2288 and ask to speak to the RETENTION Department. They will give you promotions and discounts that no other depart...

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#266934 Review #266934 is a subjective opinion of poster.

I need to escape Comcast's Customer Service

Experience with Comcast's customer service, has led me to issue some sage advice to the public. Escape from them and sign up with other companies to service your TV and/or computer. I realized yesterday that my mental ability to deal with them was deteriorating when I made the decision September 7th to NOT call Comcast for the entire month of September. I desperately needed a break. Yes, as a good paying customer all these years, my billing got all messed up and I have been trying to resolve it since July 2011. It all started in May 2011 when speaking to a customer service representative about a TV issue. I was shocked when HE (didn't get his name) let me know that he discovered that Comcast had been overcharging me since January 2011. He quickly figured out credits due me. I was very happy. Then at the end of June 2011 I made the fatal error of wanting to pay all my bills online. I put my Comcast payment in for July. Mid-July I called because of a TV problem and was surprised to learn that my July payment was in arrears with a late charge and returned check fee. I immediately called the billing department, waiting on hold for quite some time. I spoke to a representative who told me that if your bank doesn't accept the check payment, there is a hefty return fee along with the late fee. I asked to speak to a supervisor upon which I gave her my confirmation number for the transaction. After being on hold, she returned letting me know that I had put in the incorrect information so the check was rejected by Comcast, hence the late fee and returned check charge. It had never even gotten to my bank. She mentioned that the transaction number isn't an indication of anything but she was able to look it up. She was kind enough to *** the charges and the payment was put back through and she verified it was all okay. I called back at the end of July and was amazed to find out that I owed the same payment with additional late charges and check return fees. On hold again, and after speaking to another representative, I was transferred to another supervisor. She was so sorry that this was happening to me, blah – blah. She told me that the bank again rejected my check so I let her know that it never reached the bank. She apologized profusely, suggesting I make a payment through a credit card. She would be glad to take all the other charges off. I asked her if I had put in my information as Marilyn Monroe with a phony amount and account no would I still get a confirmation n umber. She told me yes and agreed that it didn't seem to make any sense. I guess Comcast just wants to appear to make customers feel as though they have paid. It would be interesting to find out how much of their profit comes from late fees. YA? So I charged my monthly amount of around $125 to a credit card after having paid them all off several months ago. I hesitated to call Comcast back mid-August but due to a lack of service I needed to find out the problem. I just didn't want to hear that my billing was still a mess. Well it was and I was again in arrears of over $200. So after being on hold for a while, I told the representative to just put me through to a supervisor. This supervisor, as the others, apologized up and down and was so sorry that I had been going through all this. She said she would fix it once and for all. As I was on hold I saw my life being consumed with a company called Comcast. They couldn't get their stuff together and it was at my expense. The fact that these confirmation numbers are just fakes should be illegal and I am going to contact the FCC. She finally returned letting me know that I only owed a total of $106 plus some change. I told her I didn't have the address handy and would she email it so I could get the check out before I went out of town. She agreed. Several days went by and I hadn't received the address. I didn't want to spend time going through all my messy piles of bills to get it. I needed to pack. So I, reluctantly, sat down in my well-worn chair and called Comcast customer service again. The holding time was bothersome because all I could think of was getting stuff done for my trip. I finally spoke with a representative and asked her to give me the mailing address so I could get my bill out. She told me that she didn't have one, would I mind holding. HOLD I did for twenty minutes, at which time I hung up. My mind was so wrapped up in leaving town; I just couldn't sit there anymore listening to the music while on hold. I got my phone book and looked up the nearest Comcast store, wrote the check for $107, and mailed it to them along with a note explaining what was going on and to please forward it to billing. Whew, I thought and went off on my trip. It was a very nice break from Comcast. When I returned, I found that my payment envelope to Comcast had been returned "sender unknown". I was mortified. At that moment I decided to put off calling Comcast till October 1, so I could mentally take a break from this company's horrible customer service. So I took off September with Comcast constantly on my mind. I had always paid all my bills on time but what was this company doing to me. During a terrible rain and flooding episode in my city, I had to call Comcast to check on the status of my TV and internet which had gone down. OH my, they told me I owed over $400 and was overdue. I slammed down the phone and vowed to wait till October 1. On October 1, I found myself still putting off calling them, knowing I had till midnight. I got my mail and my goodness, I had a notice from Comcast warning me that they were going to cancel my service if I didn't pay September's bill. But I would still be in arrears over $300. So I set aside a good hour to call them. I spoke to a representative asking her to give me the name, title and email address of someone in the company that could resolve my problem. She told me I had reached the National Call Center and they don't carry that type of information. I asked for the headquarters address and phone number, and again she let me know that she didn't have access to that. So I was transferred to a supervisor. After being on hold again for a while, the supervisor also told me that they don't have any information on "important" people that could help me out. She recommended that I go online and talk to customer service live. Yes, that would certainly solve my problem. She did tell me that she would put a rush for another supervisor from my area to call me back the next day. I think she forgot it was Sunday. I decided right at that moment to sit down and write this all out, publishing it everywhere I could, thereby letting the public know about the very lousy service Comcast put a customer through. It isn't worth the mental anxiety. So "Public", hear my story. Beware of the giant company Comcast. Customer's service representatives are only there to appease you. I hope you got through all this. It was very cathartic for my mental state so I thank you for listening. I am now looking into Satellite TV. This is a very tired, disappointed, and angry customer.
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#265636 Review #265636 is a subjective opinion of poster.
 I signed up for cable Internet & phone service through comcast. I made an appointment for the 24th of September for installation between 8-12. At 1 when noone showed up I called the representative John Bowker and said noone showed up for my appointment. He took my...
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Anonymous
#846717

I had pretty much the same experience. I am going on my 5th try, and as od now, the tech is an hr. Late from their 8to10am window. They act as if their time is more vakuable t...

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#265409 Review #265409 is a subjective opinion of poster.

No HD for Comcast Hillsdale

So I'm watching the MLB playoffs and Comcast does not offer it on HD. This is 2011, not 2001. Further, we are in the middle of Big Ten country and we don't get Big Ten Network on HD. Comcast is so bad it's beyond belief. And I can't get satellite here because of the setup. Comcast, please declare bankruptcy and go away. Oh, they want 100 words, no problem. Comcast remotes don't work worth a ***, the guide system sucks, the DVR system is not near as good as DirecTV, the Internet is slower than *** and on and on and on.
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#265293 Review #265293 is a subjective opinion of poster.

Comcast in Weymouth, Massachusetts - Directory Assistance

Thia is quite simple. Comcast Directory Assistance only gives the requested number once before it wants to charge you more to dial it. So I call Comcast Customer Service to request that they give me the number again without a second call charge. Seems they couldn't talk to me unless I gave them all my account information. Seemed a waste to me. So they kept saying they would transfer me to a supervisor but never did. They just kept putting me on hold and transferring me back into the Que. This went on for a fun filled 45 minutes before they won and I hung up.
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#264711 Review #264711 is a subjective opinion of poster.

Comcast said someone with a boat is taking our wireless internet

We have had wireless internet issues for over a month now and have had 4 techs at our house now all with diferent stories.sorry we think their is a boat in the lake stealing your wireless Internet,Another Tech said Their is to much Steel in your walls,Are you kidding me we have lived in our Wood Frame house for over 25 years.Sorry you are going to have to hard wire all your wireless devices with cad 5 cable wire You meen hard wire the whole house ? , Yep thats the only thing you can do to resolve this issiue Great! Thanks Comcast What Great Service.Try another excuse.
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#264331 Review #264331 is a subjective opinion of poster.
Loss
$1200

Comcast sucks

Enough is enough. They don't stand by anything. You feel traped by the system and why am I paying for stuff I don't want? I"m paying hundreds of dollars a month for a service that is below par and they are outsourcing in Mexico? Humm??? Comcast get a clue!! After waiting two hours on hold, my first service provider was unable to resolve any problems and I was then transferred to someone somewhere 20 minutes later who then asked me would I like to reduce my phone bill? No, I wanted a credit for what I was due. It took more time then you are worth to get this issue resolved and for about $5.44. I make $75.00 hr you do the math.
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#263854 Review #263854 is a subjective opinion of poster.

Comcast Sucks!

I have had repeated problems with comcast for 9 mos. No phone for at least a week out of the month for 3 months straight, including them porting my number to a unknown person (then having problems getting it back). extremly slow internet, pixilated picture on tv, service blaming problems on splitters they had previously installed, service saying all was fine, service not showing up for scheduled appointment and not even calling. service reps saying they would get to the bottom of the problem and call me, then never calling me back. service telling me there is a problem in my area and they would fix it within days (that one was weeks ago). that same serviceman unpluged my phone (without telling me) and drove away, no paperwork, no comment, nothing! How do they stay in business? This has been elevated to the corporate level and still no results. I can't wait for FiOs to come to my area! Michael Wessner in PA.
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#263675 Review #263675 is a subjective opinion of poster.
Back in April, I cancelled my account with Comcast. I had such a hassle with them trying to cancel! I called numerous times, returned my equipment, and was no longer even living in the apartment where the services were scheduled to. After about 5 phone calls and over...
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Anonymous
#497565

It\'s 2012 and Comcast is still pulling this same scam. They say they can\'t refund the money that they owe you until you return the equipment. After you return the equipmen...

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#263647 Review #263647 is a subjective opinion of poster.
Loss
$28

Comcast

I was sold a bundle package by Troy in Retention at the comcast service center in Fishers, Indiana. Not only did I not receive it (the upgrade) when it was connected, I was charged a different price (a lot higher). To make matters worse, there is no accountability. The buck does not stop anywhere. I have tryed to get Troy in retention to return my call, to no avail. It is sad we now have to buy tv, and they have no customer service, even though every call says there is a comcast customer guarantee. I have asked a supervisor to review the call, as it states all calls are recorded. Ha!!! Guess what. Not. That is the story when you need it to be reviewed. So, there goes the safety net to prove what was discussed. Also, no emails can be sent to you email to confirm what was just agreed upon. This has all have proven to be very dicey. I would think this is about as crooked as any business can be run. IN the meantime, no TV. Hmmm, wonder how many others are dealing with this same situation!
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#263552 Review #263552 is a subjective opinion of poster.