Comcast
Reviews and Complaints

Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.

Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.

I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@comcast.net

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.

I have constantly received different answers from comcast based on which customer service representative I speak with. In my situation I was trying to get an additional cable box, an HD one this time. The first customer service rep said that it would be $7 for the box and $6 for the service and that was it. They could even mail me the box and I could install it myself. I decided to think about it and called back the next day. This representative was trying to charge me $20 a month for it and said that I could not get it mailed. When I mentioned what I had spoken to the previous person about, they simply answered "well it sure sounds like you should have taken that deal". I decided not to get the service from the second representative and am thinking about changing my service provider.

My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.

April 2008 I paid my cable service for May. May 9,2008 I suspended the service until the end of October, leaving me a credir balance of $????. End of May I received a bill for June. I called and was told it will be corrected. In June I received a bill showing an overdue and a bill for July. I called and I was told it will be corrected and show a credit balance. In July I received a bill for past due and a credit with a net result that I owed them money. I called and was told " again " that I have a credit balance. Mind you all these calls are costing me money on my cell phone at $0.25/minute while they put me on hold and they go to have a cup of coffee. Now I have to wait another month to find out what my real account balance is. Contacting someone in charge at COMCAST to complain about this is impossible COMCAST customer 01105 269133 01 1

Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm aready paing $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... scumbacks.. thiefs... is time to start looking around even if DSL is the only other option....

The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service. That customer's account is started that same day, and a bill is generated charging the installation fee (the check for which might not get handed to the installer until the afternoon) and first month's service. Bills are generated prior to the service period, and sent out after the service period, so the consumer receives this bill usually about 6 weeks from the time of installation and payment. By that point, they may not remember whether they paid the first bill. If they saved their documentation, they get the pleasure of speaking with a rude Comcast "customer service" representative to have the situation remedied. If they didn't save the documentation, or just tend to pay bills without question, they get double billed. The problem here is that this situation is not just occasional or a bad coincidence; rather it is forced to occur routinely by Comcast's dubious business policies.

My condo building has experienced frequent outages with Comcast cable and internet services. Individual owners have called and called Comcast telling them that the entire building is out. Comcast repeatedly tells each of us that there is no record of other outages and requires each individual to set up an appt. When the first scheduled appt among my neighbors happens, Comcast sends out their tech, who determines a line man is needed, states he will set this up and leaves. Then, a line man arrives in a day or two - and then, nothing... no fixing of the problem. Then condo owners 2 and 3 have their scheduled appts and experience the same scenario. Meanwhile each resident at my building calls Comcast explaining that the entire building is out, and asking status and about the Comcast trucks spotted at our building, on two different occasions through-out this. (Which come, don't or can't fix the problem and leave). Comcast tells callers they have no record of these dispatched crews in their log system and continues to deal with each caller as if each call is an isolated incident. Comcast has huge communication issues and if their 'system' doesn't provide a more effective means to solve problems - then they should fix the system. But I'm not waiting anymore at their mercy. Last outages of a few months ago (5 total) - I had vowed that if this happens again, I would find another ISP. Well, it happened again... customer service/ resolution was deja-vu. The first thing I did with my connectivity to the web is find where I can post my Comcast complaint. My DSL installation is scheduled for Monday. Good bye Comcast! Hello AT&T!

I have had Comcast internet service for several years and had been fairly happy with it. However over the past 6 months or so it has become increasingly more difficult to access my email via their website. Approximately 50% of the time that I attempt to access email, I receive a message saying "Log in failed." And with increasing frequency, I receive the same message while I am reading my email. It simply cuts out and it is hours before I am able to log back into their website. I have made repeated calls to Comcast and spent hours with their techs to no avail. In fact, the more I complain about this problem, the worse it gets. Their customer service is all but nonexistent. They will not even admit this problem exists! I am so frustrated I am considering getting rid of Comcast altogether. I no longer use their phone service because of poor customer service. And the internet is full of customers saying exactly the same thing I'm saying. Evidently, they don't really give a ***.

Please take a look at the websites below and the huge and involved list of customer complaints. And this is the company we are going to let do national security for us? They can't even do basic TV service and we are going to put our lives in their hands? No! We can not privatize the government, we can not privatize national security!! and we certainly can not put national security in the hands of some pure idiots!!! ACLU Sues Over Illegal Collusion Between Government and Telecommunications Companies: http://www.aclu.org/safefree/nsaspying/35942prs20080710.html Comcast complaints: http://www.consumeraffairs.com/internet/comcast_isp.html http://comcastsucks.org/ http://comcraptic.com/tinc?key=iA3zUXuB&start=-1&epp=25&reverse=1 http://comcast.pissedconsumer.com/ I have had horrible experiences with Comcast, including direct harassment by a Comcast employee that I caught interfering with our signal and laughing about it. They try the "cable box scam" where they try to charge you for a cable box you already returned. They never keep work orders. Then they repeat the same work they did before. No one in the company talks to each other. They refuse to give you work orders for what they did previously. They have swapped out everything in this place several times over. Every other billing cycle, they shut off our HBO or SHO and pretend that there is a service problem. Over the past few years I have probably spent 150 or more hours trying to resolve complaints. That is more than a week out of my life! They have an unsatisfactory rating from the Better Business Bureau. You practically have to murder your own grandmother to get one of those. This company should have its corporate charter revoked.

I am writing to in regards to Comcast Cable Television. My understanding is that the Better Business Bureauhas an unsatisfactory rating of Comcast. My understanding is that they only give two categoriesof ratings - satisfactory and unsatisfactory. Thisprofessional organization found the way that theyconduct business to be poor enough to give them anunsatisfactory rating. Here are a few websites which list complaints against Comcast: http://www.consumeraffairs.com/internet/comcast_isp.html http://www.consumeraffairs.com/cable_tv/comcast_cable.html http://www.satelliteguys.us/archive/f-107.html My understanding is that every posted complaint represents 500 or more actual ones, since many people do not post complaints generally, and specifically to webpages that have no real power to address their concerns. The behavior towards me has included: 1) Service technicians and customer service represents engaging in consciously vindicitve actions. I even caught them laughing about doing so on more than one occasion. The service tech waited for a key moment in a show and shut off the power to the box right then! 2) Service technicians providing inaccurate informaton (frequently) 3) Customer service represented providing inaccurate information (frequently) 4) Service technicians lying about what problemsare wrong. 5) Service technicians and their bosses consciously trying to evade solving problems. And, as you can review in the posted complaints, myissues with them parallel the experiences of manyother customers. Over the course of two years, I have spent, on average 5 and more hours per month trying to resolve problems with Comcast. Please note what kind of disruption to a person's life that this represents. That, over the course of two years, I have spent something like 120 hours - perhaps 6 full days of my life dealing with problems from this company. And this is the company that we are going to let do national security work for us? Exactly what kind of lunacy is that? They can't even get a TV to work, and we are going to trust them with our lives? This company needs to have its corporate charter revoked. Internet Magazines

Since the middle of May, 2008 I have been dealing with Comcast and their High-Speed Internet. I've complained about the fact that my connection is constantly going out on me. Finally a couple of days ago when I called, an appointment was made for a technician to come to my home to check things out and to give me an up-to-date modem. The technician was not only on time but 30 minutes early. He however did not call before his arrival as he was supposed to do. When I opened the door to let him in, he was talking to his wife on his cell phone and continued to do so for about another five minutes. He not only did not fix the connection problem, he said there was nothing he could do and said the problem is with my computer. Odd as it runs just fine in the shop that did some routine maintenance to it. He never checked the outside connections to see if there was a problem there. He simply didn't care. He hooked up the newer modem, which I kept insisting he do as he was supposed to have brought into the home to begin with, and left. I'm very tired of calling them about the Internet problem. I'm tired of hearing their excuses. I'm tired of hearing that the problem is on my end. This is the first ISP I've had do this to me and I'm tired of it.