Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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Comcast took my digital channels and told me that I needed additional equipment to get them back
Comcast removed my digital channels as well as some other analog ones under the guise of an upgrade. I bought digital tvs so I could get the digital signals before the big dtv conversion. Now they tell me that I need extra boxes or converters to get the channels back. I lost almost half of my channels but I am sure that my bill will not be reduced. This is BS because I was already receiving the digital channels. This is just a ploy for them to slide in an extra piece of equipment that seems reasonable, at first. They are just attempting to get more money from their customers. Their service is really not that great and they are forcing customers to eventually pay more. It is ironic that they preach customer service only to *** on the customers that have been loyal for many years.
1 comment
Review
Comcast in Miami, Florida - Worst service there is to offer
comcast is BY FAR THE WORST SERVICE THERE IS TO OFFER. I have almost stopped using my tv because it isnt even worth it anymore. very rarely i watch tv without problems. several times a weak i have to call comcast because of error messages. then it takes forever for someone to answer, and most of the time they dont solve the problem and i end up hanging up on them and turning off my tv. i have no faith in my cable box turning it on and expect problems. I DO NOT RECOMEND THIS SERVICE!!!!! I dont know how this company still has users and has not run straight into the round. i have only had it for a few months and already have called direct tv and they are coming to install that. BYE BYE COMCAST
Comcast in Washington, District Of Columbia - Worst customer service Ever
COMCAST NO SHOWED me twice for installation. When they did show up they brought the wrong equipment. I was referred to an office over an hour away to pick up "correct" equipment that didn't work when I brought it back. I was not told of a local office only 15 minutes away with the correct equipment for my zip code. 23803 has VERY LIMITED HD channels. I have never met a company with this kind of terrible service. They also sold my 85 year old mother a digital converter box for a digital TV she DOES NOT HAVE! Since I am the account holder, I was sent a bill for over $200.00 Needless to say I am very angry. SUCKS. AVOID.
Comcast is not giving a good service
Comcast ON DEMAND Exfinity is not taking care their clients. The customer services, supervisor and managers nevers give you solutions to get the service fix. I do have not service since October 19, 2011, calling almost every day, making appt. They do not call, don't come at home, They do not give you solutions. You spend your time with them by phone day by day, but nothing! Please I recommend Comcast go out of business and do not let people be having a hard time with your company. BE FLEXIBLE!! HELP your clients It is really bad, they are worse every day! Sorry,
4 comments
Review
Comcast steals a little every month so it is hardly worth fighting about
Comcast steals a little every month so it is hardly worth fighting about. I call and complain and they take it off and it appear again the next month. Some months I am in a hurry and I don't look and I pay it by mistake. They do not want to do a search and see how many months they charges me incorrectly. I is a little bit each month but it adds up and if they are doing it to a lot of people it may not be so little over all. Watch your bills!!!Fight for even the little bit!!!
4 comments
Review
Comcast = Worst by far
I've been complaining about their service since august. So far two technicians have been at my place and come up with the same we will look into the lines. Third appointment scheduled and they continued to charge me in full (Of Course) and the issue continues, my internet and tv image comes and goes... :-S So disappointing. Basically Ive been paying for a service that I havent been getting and its so ridiculous that I would continue to have this issues after 3 months of the same. I have it because the apt complex has a deal with them and they are already "overcharging" for cable...
Review
Service
Loss
$288
Comcast is a scam
We had a shut off our cable because we had a flood. It took us a couple of weeks to get things in order. Now they won't turn it back on.. and they won't let me get online to see my bill. They are going to charge me this outrageous bill for "breach" of contract... and they won't work with me. My life is a mess enough. I don't need this ***. I already lost all my appliance and personal possessions... I cannot take it. I am calling direct tv. At least they will work with me.
1 comment
Review
Service
Loss
$1000
Comcast Deleted DVR Recordings, Won't Credit
Comcast deleted seven months of recordings on my DVR remotely by accident (they did a format instead of a reset), but will only credit me one month ($9.95). They said that it worked for 7 months, and I said, yeah, but you just deleted 7 months of what I paid for it for. I want to be credited back for at least those 7 months of DVR fees. It's ridiculous that these companies forget how to do the right thing when they know they've done something wrong. It's time for Comcast to go Bank of America way. Internet Provider Transfer Day?
2 comments
Comcast in Jonesboro, Georgia - They screwed me
This company is not legit. They send "Sub-contractors" into your home that just stepped off the Oz crew. they charge $150.00 for installation that you assume is free since your house is prewired and all the *** has to do is hook up a box to the TV. The guy they sent to mark the cable for burial, trips over the comcast line on the ground and pull it lose from the box so I am without TV,Phone,Internet for 3 days. Then they send a tech out who charges $50. to fix their *** mistake. Call to the billing office does no good. Even if you tell them the situation with their sub-contractors.
1 comment
Review
Loss
$175
Comcast, a nightmare from ***
I've been a customer of Comcast since 96, downgraded my service 2 years ago then upgraded 3 months ago since they had a promotion for $40 that included digital starter and internet. The agreement is for 2 years. It has been a nightmare since then. Customer service reps are horrible, they lack professionalism. They got my order wrong twice, billed me incorrectly since day 1. I didn't setup the internet right away because I knew that if I ran into problems, I would need to deal with them again. My last bill was $141 instead of $40. I called them to discuss my bill and I was told that since I wasn't using the internet, they removed it and billed me the regular monthly fees of $65 for cable. Then they said that I didn't sign up for a digital starter and internet, the code they had was for limited basic and internet for $40. It sounded like they were coming up with excuses not to provide what I signed up for. Now they want me to provide them with the promotion notice they sent me originally. Thank God, I still have it. But I'm not optimistic that my issues with them will be resolved in a timely manner. I'm sure this nightmare will continue. This is just a summary of the horrible experience I've had with Comcast. I will be writing to Better Business Bureau once this is all over with. What a big headache! Once my agreement with them is up, I will cancel my services.
2 comments
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It is very annoying....I have visited many other areas that do not have Comcast, and there are NO other areas that require a separate box for each TV like this horrible company. You can only get a few stations without a box, and only some of the stations with an adapter box that is a few bucks a month (each), and only the expensive box for all stations. Convenience sucks you in, especially with the internet service and the pain that it is to change e-mail stuff if you dump Comcast.