Comcast Reviews and Complaints

i had a comcast tech come and fix my internet that was broken for over a month. In the process of fixing my internet (which he did fix) he somehow screwed up my cable. The tech had told me that he would not charge me for the service call because the problem was with comcast and not something that i could have fixed. Then i get my bill and i am charged a $60 "unbilled activity fee" which wasnt specified for what it was. So i called comcast and asked what it was for to only be told that the code was for a comcast service problem from when my tech came out and that it must have been a glitch in the system for me to be charged like that and that they would request a refund for me...which i would have to CALL BACK AGAIN to check and see if i actually got the refund. Then i called comcast again to see if they could fix my cable problem. i had called three times and had been on the phone for a total of 10 hours and with nothing fixed! They just kept telling me they have never seen this problem before and to call back if the problem wasnt resolved by resending a new signal. THEN i finally call one more time and talk to a billing person out of all people and he was actually quite intelligent and set me up for a tech to come out and fix the problem that the original tech had made. I then get a call on my scheduled day from the tech to tell me that there was no use in him coming out because there was nothing he could do to fix the problem because it was on a "national scale" and that the problems i was experiencing werent problems they were normal?????? lol! At this point i was outraged to be even told that he wasnt even coming out to look at the problem and called comcast to cancel my service.... only to have them not even care that i wanted to cancel and to tell me id have to call back because the people who can cancel my service arent working today...Beyond done with the problems of this service and the OUTRAGEOUS BILL for their *** service!

I moved to my new house. I called to make sure my cable was disconnected at the old residence and turned on at the new residence after the move. I had it all set up for the first night in my house for installation, or so I thought. The technician never showed up and when I called the comcast representative told me they had come to my house and no one was home. I was at my house since 9 am in the morning putting all my stuff away and cleaning and there was no way anyone showed up. I had to argue this point to the representative for a half hour. Then they told me well we can possibly do it in 2 days. I told them that was unacceptable and wanted it installed that night. Comcast tried every excuse not to send someone. Finally after 50 minutes on the phone they sent someone over. We could tell they were unhappy immediately. One technician was spitting his chewing tobacco all over my driveway and then spit his chew bag in my driveway. He told me he had to drill one hole in my house for the cable but drilled two. Then left all the mess on my floor and heater duck. They told me that they would only charge 45 dollars for installation then charged us 145 dollars when I recieved the bill. He then cut all my old cable in my house without my permission. I called comcast several times to speak about this and they told me someone would being contacting me the next day. So far twice no one has called. Trust me there is no satisfaction guaranteed.

6 workers at comcast gave us the run around lied to me and said they were a supervisor they put in a date I did not agree on gunna charge me for indivudal things and said ii had 2 pay for a guy to climb my pole n come in house to see it works my motiom when its new equipment n charge me and last call was told a manger was going to call back never did said I have to pay deposit of 150 to come out n was told forget that its more then that 200 bill was payed 440 w a credit of 30 dollars now I have 2 pay 200 b4 they come the bilittled me n man n talked to me like a retarded who do u complain to n these people wnt let u talk to a higher up I was done very wrong gunna report to credit bueau or someone soon if its not fixed asap!

What has happened to the expectation of customer service? Do cable companies like ComCast have such a monopoly that they no longer feel the need to provide even the basics of customer courtesy, let alone customer service or satisfaction. As someone who has worked in the customer service industry for 20+ years I admit that I have certain standards when it comes to responsiveness and assistance. Recently I moved across country (a daunting task to begin with) and upon arriving at my new home I wanted to select and schedule cable television installation. I went online, found the service provider (ComCast), completed a lengthy online application, selected an installation date (willing to pay extra for a personal visit and installation) and was then directed to participate in a "live" chat to verify information and services selected. Unfortunately, the representative could not "find" my address-never mind that this is an apartment complex with hundreds of units and only one cable provider (ComCast). The "live" representative apologized and took 2 telephone numbers letting me know that a representative would be contacting me within 24 hours. I waited 2 days and attempted to log in to the Internet site again and for the second time entered all of my information (SSN, DOB, and more) only to AGAIN be stuck at the "live" chat stage with the representative informing me that she could find no record of my previous entry and discussion. AGAIN I was notified that I would be contacted within 24 hours. Leaving multiple contact numbers I waited for another 2 days before calling the cable company directly. After wading through a plethora of selections, I was finally able to speak to an actual person who AGAIN could not find either of my entries, my home address, or assist me with ANYTHING! For the third time, my telephone numbers were taken and I was told that a supervisor would contact me in person. Amazingly, I never received a call back so for the fourth time I attempted to sign up for a service...while I may not elect for the highest package ComCast offers, I still had $$ to spend. Once again, I called in to the company directly and spoke to a representative who obviously was never trained in the definition of the actual words-customer service-but I persevered and was happy when he informed me that he was able to find my address with no problem and could set me up for service. After explaining my experience so far to him, I let him know how excited I was to see a resolution in sight. Unfortunately, when asked which package I was going to select-the representative let me know that that package was an Internet special only so I would have to try the process on the Internet to qualify. Seriously?? At this point, I was so angry and while apologizing for my sarcasm and pithy comments, I asked the rep if their company was in fact an organization that provided services to customers (just in case I had the wrong company)! Finally, I asked to speak to a supervisor-so incredibly disgusted with my experience-only to be informed that one was not available but they could take my number and have someone call me back...Wow! Restraining myself from slamming down the phone, I thanked the representative and ended the call. All I can say is that this had to be one of the absolutely worst examples of customer service that I have ever encountered...So the question stands-does ComCast know the meaning of the words customer service?

when I order comcast , the lady was great , said it would cost me 55.00 a month for tv and my internet, and free hook up... i was pleased ,, then it took two weeks for them to come , and never showed;; as their service man , went to someone else, when I called the next day , they said ,;oh no ;; we will send someone right out ;; when he got here , he statred hooking it up ,, I was at work , so hubby dealt with them,, the next thing was ,, the guy that was surpose to hook it up ,, came ;; said , no proble ,, i will just cancel this order,since you already have someone ''' which we thought ,, ok ,, but ,, we lost our deal ,, and the free hook up ,, as it was his order , not the guy , that came ''now ,, I am not on the bill , so I cant even call ,, hubby has told them nurmous times to put me on ;; but they haven ;; their service sucks ;; and so does the tv ;; the picture is horrible ,, hubby has called , but they still cant fix it '' I would love to get someone else, but where I live ,, they dont have anyone ;;so I'm SCREWED;;;;

After spending 2 days on the phone with 5 different comcast promo centers in 5 different states I was thinking of switching for the internet & cable deal with a free wireless modem, free cable modem, $50 install & a gift card of $100. Only to connect with the real comcast company to finish agreement when next *** thing I know the agent tells me NO FREE MODEM OF EITHER KIND & Install went from $50 to $165 and I WOULD BE CHARGED $7 EXTRA EACH MONTH FOR EACH TV! ***! No local office to go to & no local people to tech if someting breaks! IM staying with DIRECT TV! thank you *** for wasting my time & I hope the rest of the country drops your tucked up service & you go bankrupt for lies & stealing money in a down economy!

There should be someway that you can take Comcast to court and sue them for bad customer service and bad service period. How is that they can make you pay your bill on time and can't fix your service on time. Shouldn't I beable to deduct a monthly service fee of the total bill each time my service doesn't work and the tech doesn't fix the problem. Average bill is $120.00 dollars, I bet somebody would be on time and the problem resolved if they had to pay out $120.00 each time they screwed up.