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Comcast, a nightmare from ***
I've been a customer of Comcast since 96, downgraded my service 2 years ago then upgraded 3 months ago since they had a promotion for $40 that included digital starter and internet. The agreement is for 2 years. It has been a nightmare since then. Customer service reps are horrible, they lack professionalism. They got my order wrong twice, billed me incorrectly since day 1. I didn't setup the internet right away because I knew that if I ran into problems, I would need to deal with them again. My last bill was $141 instead of $40. I called them to discuss my bill and I was told that since I wasn't using the internet, they removed it and billed me the regular monthly fees of $65 for cable. Then they said that I didn't sign up for a digital starter and internet, the code they had was for limited basic and internet for $40. It sounded like they were coming up with excuses not to provide what I signed up for. Now they want me to provide them with the promotion notice they sent me originally. Thank God, I still have it. But I'm not optimistic that my issues with them will be resolved in a timely manner. I'm sure this nightmare will continue. This is just a summary of the horrible experience I've had with Comcast. I will be writing to Better Business Bureau once this is all over with. What a big headache! Once my agreement with them is up, I will cancel my services.
Comcast in Washington, District Of Columbia - How come I am paying almost $90.00 a month and can't get ESPN3?
I pay almost $90.00 a month and can't get ESPN3? (IT'S A PAYPER VIEW CHANNEL) Comcast and Knology customers don't have to pay to watch it why do we? We have not been able to watch a number of the Georgia games because of this.You want us to recommend ya'll to new customers but why should we? Everything we want to watch is on payper view so we have to rely on our friends with Comcast to tell us what is going on in the game.So I will not be recomending ya'll to anyone I will send the to Comcast or Knology and as soon as we can get cable where we live we will be switching too.....Direct T.V sucks!!!!!!
hey everybody i am knew, we need to sue comcast am a member of the s.c.l.u. southern christian leadership conference , and i trying to get a class action suit against comcast, just like what happen to bell south long time ago, when they had a monopoly on the phone...
Comcast willfully deceives & lies
Following the Oct 29th Northeast nor'easter that brought down power (and cable)access up and down the east coast, I lost power from Sat night to Monday afternoon. Now Thurs., and following two false assurances that my comcast cable/internet/phone service would be repaired within 24 hours, I received a call yesterday (Weds), at work, that my service was repaired and back to normal. Upon returning home, I found I still had no service. Outages happen. We apparently weren't as bright as our northern european cousins who had for foresight to bury their utility lines many years ago - and thus, never have outages. But there is NO excuse for deception and lies. I will be thrilled when I can replace all of my Comcast services with those of better companies. They have repeatedly breached trust with me, and no longer deserve my business. Right now, they're my only choice for internet access in my town. This won't be the case indefinitely.
Comcast in Mount Laurel, New Jersey - Terrible Repair Service and Terrible Customer Service
We have had our TV go out about 9-10 times the month of October. When it goes out there goes my telephone and internet. We call the customer service line and everytime that is a 45 minute ordeal to get a complaint called in. When our whole street is without service each time it doesn't take a rocket scientist to know there is some bad equipment. As much as we pay for our service we should never have problems. I do not know what has happend to this company but it gets worse each day. Also the Customer Service is terrible. Researching new providers and will probably drop Comcast in the end.
Comcast in Miami, Florida - Overcharg 3 mo agree to fix has not happend yet
the office reps at the comcast office in marathon fl. lie like our current president.charging me for comcast services i didnt request, i have not received,and i dont want. for three mounths after agreeing to fix overcharges to my account.still charging for services i didnt reveive. i have called the comcast office three times, i have visited the office two times. i have paid the amount of $81.74 each mounth which is amount the comcast representitive said was the amount i should be billed.my mounthly bills show over $100.00 for last three mounths. i called comcast for the forth time because my bill was for $127.86. the rep refused to agree to previous amount of $81.74. i am cancelling my comcast service if i dont get any results tomorrow when i go in person to the comcast office,this will be the third visit to comcast.
A Comcast service tech who was in my neighborhood scanning connections knocked on the door and asked if he could update some connections in our home. After I called Comcast and was told that this is routine, I allowed him in. He changed the copper connections that I...
Comcast in Boca Raton, Florida - Monopolized rates
I have had comcast cable and high speed modem cable connection for years. I currently have just the basic cable and 8mbps internet connection and pay over 130 dollars a month. It's only me and my daughter and only one HD box in my living room. Roughly a year ago I was paying roughly 70 dollars a month as my HOA was paying for basic cable. They stopped paying for this and a comacast tech came to my work (arranged and I signed off on an addition basic cable package for an additional 29.99 a month). Why is it over 130 a month baffles me and unfortunately there is not alot of options.
Comcast has the worst service reps
As a result of an impending move I contacted Comcast approximately a month ahead of time to schedule a transfer of my services. I have the TV, internet, phone combo with service to two televisions in my home. By using the word 'transfer' I incorrectly assumed that the rep assisting me would know and UNDERSTAND that I wanted all of the same services at my new address. Fast forward. When the Comcast installer came to my door he wore no name badge or tag and no uniform to identify himself. Mind you I just moved to a new neighborhood so I am not feeling real comfortable with inviting in an unidentified man on my doorstep. He just stood there with hands in pockets looking at me until finally I asked, "are you with Comcast?" Once he was ready to begin the install I realized there was a discrepancy in what he listed and what I thought I was getting. When I began to explain he simply kept cutting me off flatly saying "I am only responsible for what is on the work order. You will need to schedule another appointment." What he should have explained is that he is a contractor and that he cannot complete work that is not explicitly stated on Comcast's work order. It was clear that he could not articulate the point. A small smile or a hello wouldn't have hurt either. After finally connecting with a customer service rep at Comcast on the phone, the woman promised that she would call me back to schedule a second appointment to have my second television connected after my current work order was closed out. She promised to watch my account for the closeout and call me back to make the appointment right away.... still waiting three days later. What's that you ask? What was I offered in trade for the inconvenience and the fact that I will need to take time off to wait for Comcast again? Nothing aside from an apology and a promise...and you can see where we are with the promise. Gonna call the folks at DirecTV and see if I can get a dish. I am officially frustrated with Comcast's ineptitude.
Comcast lieing and charging me for visit i was told was a comcast service prob!
i had a comcast tech come and fix my internet that was broken for over a month. In the process of fixing my internet (which he did fix) he somehow screwed up my cable. The tech had told me that he would not charge me for the service call because the problem was with comcast and not something that i could have fixed. Then i get my bill and i am charged a $60 "unbilled activity fee" which wasnt specified for what it was. So i called comcast and asked what it was for to only be told that the code was for a comcast service problem from when my tech came out and that it must have been a glitch in the system for me to be charged like that and that they would request a refund for me...which i would have to CALL BACK AGAIN to check and see if i actually got the refund. Then i called comcast again to see if they could fix my cable problem. i had called three times and had been on the phone for a total of 10 hours and with nothing fixed! They just kept telling me they have never seen this problem before and to call back if the problem wasnt resolved by resending a new signal. THEN i finally call one more time and talk to a billing person out of all people and he was actually quite intelligent and set me up for a tech to come out and fix the problem that the original tech had made. I then get a call on my scheduled day from the tech to tell me that there was no use in him coming out because there was nothing he could do to fix the problem because it was on a "national scale" and that the problems i was experiencing werent problems they were normal?????? lol! At this point i was outraged to be even told that he wasnt even coming out to look at the problem and called comcast to cancel my service.... only to have them not even care that i wanted to cancel and to tell me id have to call back because the people who can cancel my service arent working today...Beyond done with the problems of this service and the OUTRAGEOUS BILL for their *** service!
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