I hate these people!

I cannot believe what these people put me through yesterday. Yesterday was just a normal day. I have the Comcast, or Xfinity or whatever dumb name they wanna call themselves, triple play where you get cable internet and a phone line for an ungodly high price every month. surprisingly, that wasn't even the problem. Now apparently my phone line was down. Now I didn't know this because I conduct all of my business on my personal cell phone because you know how unreliable home phones can be. Now anyway it's about five a clock and it's my day off. I'm doing nothing except enjoying a relaxing night at home with my girlfriend. Eventually we start having sex. Then about halfway through I hear this pounding at the door. I put on underwear and reluctantly open the door. It is a Xfinity representative or technician or something. He demands to enter my home to which i politely tell him I am busy ( he sees that I am in nothing but my underwear) and I ask to come back another time. He said he called to make an appointment to fix my phone line. No wonder I didn't get the call, MY PHONE LINE WAS DOWN! I tell him I don't care about my phone and ask him again to leave (I'm making love with my girlfriend for Christ sake) and plus isn't it dinner hours or something anyway? regardless he tells me he cannot leave because also I have my cable set up incorrectly to the point where it is giving off a bad signal to other comcast users or something insane like that, and he refuses to leave as he barges his way into my home. He looks around for a bit and I tell him to leave. He says that it is a problem that cannot wait. I make him go to the back yard where our cable line is and he says he has to cut all the cable from the street. I tell him no because then I won't get cable. He cuts all the cable and phone lines to my house anyway and says he'll be back Saturday to finish the job. Gets in his van and leaves. Now I'm without phone and cable for a couple days so I'm paying 200$ for internet a month. When I got back in over an hour later my girlfriend was like, "well now I'm not in the mood, that was such a buzz kill" So Comcast came to my house, unannounced, Destroy my phone line, my cable line, and my chances of getting laid for the night. I am switching my cable provider the second I pay off my debt to theses corporate bastards.
View full review
ID
#398395 Review #398395 is a subjective opinion of poster.
Location
Tacoma, Washington
Loss
$200

Greedy Company

I would give a 0 if it is possible is something I feel so strongly about for Comcast and this branch. Came here a month ago to cancel service and return everything. Comcast had tricked me into a 2 year agreement at a set price but decided after 1 year that they are allowed to up the fee by more the $35 per month but I can't do anything about it. I called so many times to ask for adjustments or better promotion but was told the same *** and finally I decided to just switch. Came here to return my equipment and waited for almost an hour because only 1 person was working when there was about 25 people waiting. There was at least 3 people who verbally complained to the front desk person but no help was given to the 1 person working. When it came to my turn, returning was easy, they didn't seem to care or want to save a customer. I asked the guy to let me know what my refund is, since I had just paid for the entire month. He did the math, added the early term fee and told me it would be around $60. I called the 1800 number after I got home and asked about the wait time and to once again confirm the amount and they said the same...about $60. NOW, 1 month later, I called Comcast to see where my check is. They told me it will be in the amount of $18 and it will come in about another 3 weeks. WTF happened to the rest of the $40 some dollars? Had 3 different people try to figure out the difference and all i got was, that is your penalty? So for 2 days of service and a 3 month early term(told $15 per month), you are taking away about $100? WOW...How much does each day cost? I don't care how fast your SPOTTY internet is, dealing with a company with no honor, honesty or integrity is NOT worth my time.
View full review
ID
#397230 Review #397230 is a subjective opinion of poster.
Location
Pleasanton, California
Loss
$700

Transfer Of service

analyst Jereze has entered room Jereze: Hello old customer, Thank you for contacting Comcast Live Chat Support. My name is Jereze. Please give me one moment to review your information. old customer: My Issue: I have been trying to get a connection from Comcast since Februray 17th and havent been able to get it yet. I have spent several hours getting to different customer serverice, account management, sales and many other agent types but no help Jereze: I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern. old customer: 3 different technicians and 1 tele-cable person have come to my place and no help yet old customer: I am completely unsatisfied with the service old customer: and thinking of going to verizon old customer: my account number is old customer: and the last ticket number was old customer: the last agent I spoke to was Joan_brown@***.comcast.com old customer: she said that if I send an email to her, she will get back to me old customer: but nothing has happened old customer: I have no internet for almost 2 months now Jereze: I understand that you want to subscribe for Xfinity Internet service and there was no installation yet, am I correct? Jereze: I am here to help you and provide you support with your Comcast Services. old customer: well i had asked for a transfer of service old customer: and they cancelled my last account and created a new account old customer: The last technician who came in told me to tell the comcast agent the following old customer: 1. "Cat house" is on the right hand side of the building and a cable has to run through the pipe (which exists today) by the NJ contractor tele-cable old customer: first so he (the technician) can come back and connect the cable old customer: so I can have the internet Jereze: Do you mean the line is ready, old customer? old customer: Yes, the cat house has the live connection old customer: that's what the tele-cable contractor of comcast showed me old customer: but the technician who came after him told me that a cable still needs to be drawn from the cat house to my side of the house old customer: its been a month to that and I have spoken to several reps on the call and everyone promises action but nothing happens after that old customer: So, the ticket number I gave you was provided to me by a sales rep who said that he is going to send a contractor to my house so that the cable can be run through the pipe from the cat house. old customer: Later he also said that once the tele-cable guy finishes his job, a technician will come to connect the internet old customer: I have provided you almost 2 month long history and there is nothing more I can say old customer: If you can help me ...fine...otherwise tell me so and I will make a move to verizon old customer: i am extremely frustrated by comcast so far and ready to give it up... Jereze: Thank you for all the information you have provided me. Jereze: I truly understand your situation. old customer: What are you going to do about it? Jereze: I will be checking on your account for details of the ticket number you have provided. old customer: ok Jereze: While I pull up your account, let me tell you about our Comcast Guarantee. We standby our customer's needs and it's our promise to provide you the best customer experience and stand behind our products and services. If you ever have a question you can reach us 24 x 7 online. Jereze: Thank you. old customer: I cant do any online thing because I dont have an internet old customer: I am using a computer outside of home Jereze: Oh, I see. Thank you for the information. Jereze: I have your account pulled up now. old customer: ok Jereze: I can see here that you have provided some informations that we needed on the Customer Information box before you initiated the chat. I'm glad it matched the informations in our system. Jereze: I will be checking on your account now for the details of your request. old customer: ok Jereze: Would you mind waiting for 2-3 minutes while I do this? old customer: ok Jereze: Thank you. Jereze: Thank you for patiently waiting. old customer: np old customer: i need this worked out today. old customer: If this is aint happening, I need to know and move on. Jereze: I have reviewed your account and the ticket number you have provided and it shows that you have cancelled the request for installation. Jereze: This is the reason as to why you don't have any service as of now. old customer: This is WRONG!! old customer: I had never requested cancellation. There are 2 agents who have told me that someone named Dwayne had made that error old customer: and the last agent Joan told me that she had fixed this old customer: She also told me that she has got her boss involved to get this fixed ASAP. old customer: I am really shocked that she also did not fix it old customer: I repeat. I never asked for a cancellation old customer: This was WRONGFULLY done by a person named Dwayane old customer: Dwyane old customer: I dont know if comcast agents are in sync or not... analyst old customer has left room user old customer has left room old customer: I hope I have clarified it for you Jereze: Thank you for the additional information you provided me. Jereze: I understand and thank you for the patience you have shown regarding this issue. As I have done everything I possibly can from my side, I will escalate this so our team that can investigate further and get back to you. Is that OK with you? old customer: I dont understand what you are telling me Jereze: I will be escalating this issue to our higher support team and they will thoroughly research all options to provide a solution. old customer: Basically, you are putting me in a loop like all others before you. I dont think comcast want my business old customer: So, I am forced to take a decision here. old customer: Unless you are willing to solve it now old customer: I have heard this many times before you and no one got back to me old customer: so, basically, there is nothing you can do now? Jereze: I really love to resolve your issue, old customer. Moreover, we need to have the higher support team check on this as they have access to all account options. They will give you a feedback within 24 hours. old customer: I think I have made it clear after almost 2 months of wasting time with comcast old customer: I should have switched then itseld old customer: I dont trust your word at all old customer: no body is going to come back old customer: Its best that we close this here old customer: No idea why a company of the size of comcast will trouble its customers like they have done to me Jereze: No worries, our higher support team will really look into this as I have set it to top priority. old customer: I dont believe you. Jereze: I greatly apologize for the inconvenience this has caused you. old customer: Once i hang up here, I am calling verizon and trust me, they will get it done in 2 days time old customer: dont apologize...
View full review
ID
#397209 Review #397209 is a subjective opinion of poster.
Location
Monroe Township, New Jersey
Loss
$200

Very Dissatisfied Customer

They are the biggest ripoff I've ever encountered. They want to charge for equipment and services that have been connected months ago.........don't buy their services! You'll be sorry if you do! That's why I disconnected my service and will NEVER use them again!Don't buy, don't buy, don't buy don't buy, don't buy, don't buy, don't buy! You'lll be sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry...........please don't do it!!!!!!!!! Biggest regret! Switched to another carrier with better prices and better customer service,,,,,,customer service is the key! Customer service is horrible! horrible! horrible! horrible! horrible!
View full review
1 comment
#714480

Comcast has got the worst customer service..... try and call and all you get is "I'm sorry but that is a different department" then you wait on line like forever and half the time it disconnects.

I've even tried their "live chat" and in the middle of the chat got a phone call from the chat analyst who told me to exit out of the chat room and then he hung up on me........

ID
#397173 Review #397173 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Loss
$464
New Reviewer

Horrible Customer Service

Not that it's any surprise, but Comcast must have the absolute worst horrible customer service out of any other public company I have dealt with. Maybe my opinion is just tainted by being a supervisor at the Disney Store Call Center, but I know good customer service when I see it, and i am definitely not seeing anything remotely resembling such here. I first signed up for their service two months ago. I decided to go with the internet and tv/dvr option. After it took the install techs 8 HOURS to get my service installed (a full day wasted) I turn everything on and lo and behold, I do not have a DVR! I call in, spend about another hour on the phone, and they say theyre going to send me a new box. Awesome. The new box gets here, it does have DVR service, but my account does not so it still doesnt work. On top of that, my online statement has me charged for the install of the second box as well!! Call back in, they claim it's a defective box and to swap it out at my local office. Three weeks and four boxes later, still no DVR service and noone at Comcast can figure out why. Ok, fine, cancel the plan I have, sign me up for Blast Plus! I'll buy a Roku, completely get rid of their box, and just enjoy the high speed internet. It's a bonus that HBO is free for 6 months and I'll be able to watch it online or on my phone. Yay Game of Thrones! Should have been the end to this saga. Instead, I had no HBO service. I sent an email to every corporate email address I could find, and got a reply from a Laquita Whitman (mailto: Laquita_Whitman@***.comcast.com) in the "ESL Corporate Escalations Team" Well, with such a fancy sounding title, you'd imagine she could fix my problem. Well, 15 emails later and still no solution (unless charging me another $20 install fee for nothing counts as a solution.) Finally, I just manually added HBO online. Which means I have to spend $10 a month on something that should have been free for six months. Not to mention the dozens of hours I have spent trying to fix this. The service may be cheaper than U-Verse, but damn I really dont think it's worth it. So yeah, STAY AWAY from Comcast.
View full review
ID
#396825 Review #396825 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Internet Service
Loss
$80
New Reviewer

*** TIRED OF HAVING TO DISPOSE OF YOUR DAMNED TRASH MAIL!

YOU ARE WASTING MY TIME, CREATING TRASH, AND ANNOYING THE *** OUT OF ME: I WANT YOUR CONSTANT MAILINGS STOPPED IMMEDIATELY!!!! I WOULD NEVER CARRY YOUR 'SERVICE' EVEN IF I WANTED THE DRIVEL ON CABLE...SO GET THE *** OFF MY BACK. AMELIA FRANEK 20312 HEIM HILL RD., MONTOURSVILLE, PA...REQUESTING CONFIRMATION FROM SOME BRAIN DEAD EMPLOYEE! WHAT I HAVE TO SAY DOES NOT REQUIRE 100 WORDS...HOEVER IF YOU INSIST THEN GET THIS: I HOPE THE NEXT TIME YOU SEND THIS *** THAT UOU CHOKE ON YOUR OWN SALIVA. HOW'S THAT YOU FREAKING *** THIS SITE IS A JOKE
View full review
2 comments
#630593

I probably wouldn't post your personal home address on a public website for anyone to see.

#779140
@jrdburrow B

She is a sicko!!!

View more comments (1)
ID
#396310 Review #396310 is a subjective opinion of poster.
Location
Williamsport, Pennsylvania
Loss
$2

3 different prices

called to schedule some one to come out to install cable service. I was quoted one price over the phone for HD DVR and when the installer arrived, he had a different price and then when I called the office again they had another price. Needless to say installation was cancelled. I will keep my Directv service. Comcast is shady when it comes to quoting prices for equipment. They try to get you in with the bundle but don't fall for it. If you do use them, get all the information first so you know exactly what you are paying for.
View full review
ID
#396306 Review #396306 is a subjective opinion of poster.
Location
Napa, California

Biggest Rippoff Going

I hate comcast...period. not so much the service its the business practice and people that work there. biggest bunch of idiots i've ever talked too...everyone of them. and on top of they idiots they are always trying to up-sell or using there "promotions" to scam you on the price. nothing new to anyone tho so its useless to write about it...just wanted to say I HATE COMCAST AND I HOPE THEY FOLDI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCAST
View full review
ID
#396287 Review #396287 is a subjective opinion of poster.
Location
Holtsville, New York
Service
Comcast Internet Service
Loss
$500

Secretary

Our phones, Internet, & cable went down over the weekend. I called Monday morning @ 8am to report it and was given a time between 11 & 3pm. At 3pm I was told the ticket had been cancelled and was given a time between 4pm & 8pm, at 4:30 that ticket was cancelled also and was told it would be Wednesday between 8am & noon. That ticket has been cancelled again and they are going to try and have someone out tomorrow. I have talked to 10 different tech support people and all of them act like this is no big deal even after I tell them we can't run our business without phones and Internet. I have also tried to talk to a supervisor or an complaint department and they state they are very busy and will call me back but no one has yet to call me back.This is no way to do business!!!!! I'm Pissed!!!
View full review
ID
#396002 Review #396002 is a subjective opinion of poster.
Location
Fayetteville, Georgia
Loss
$3000
New Reviewer

Bad internet connection in Alexandria, VA

Just want to add to the numerous complaints about bad internet connections in Alexandria, VA. I work from home and continues to have unreliable service in my area. I had to come in to work because they told me that they cannot tell me what time the service will be restored. So frustrating and unreliable. There really isn't any excuse living so close to everything. Comcast does not seem to do anyhthing about it. So I will continue to elevate the problem until they do something about it. My neighbor who works from home had to move, because they were having to *** since there is anything they can do. They complain and complain nothing happens.
View full review
ID
#395950 Review #395950 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Comcast Internet Service
Loss
$20000
New Reviewer

No support

Update by user Apr 27, 2013

Well its april 27th and no one from comcast has gotten back to me yet as promised on this issue. but I get a letter one a week to update services hahah

Original review posted by user Mar 27, 2013
had internet problem last week down for over 12 hours . this problem has been re-occuring since lats fall 2012. . comcast avoids contacting me on this issue. On 3-32 I tried the comcast chat support comcastsupport.com/chatentry I chatted with Joseph jr. and explained the problems I have been having in detail. He stated that some one would get back to me with answers within 48 hours. so far 5 days and no contact. comcast is deliberatly avoiding this issue. My thought is they need to replace a main line and don't want to spend the money...they have replaced everything else and the problem still exists. have a printout from my chat with J Jr.and records of all my downtime
View full review
ID
#395922 Review #395922 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
New Reviewer

E-mail unavailable for days.Customer service no good

Have not received email for 5 days. Normally receive very important e-mails and now can get them or send them. Called customer service 3 times over several days, the first time I was told it would be fixed within 2 hrs. Second time, on phone for almost an hour, with someone who could care less and lied to me about getting a supervisor. Named two different ones he was walking to get and I could still hear him typing on his computer. Told me they would call me back within the hour. Called them back over an hour later. Was told that they just started working on my job, not at the first call I made a few days ago. Still haven't talked to a supervisor. Been with them for a lot of years but fixing to drop them soon, if not resolved soon.
View full review
ID
#395506 Review #395506 is a subjective opinion of poster.
Location
Jacksonville, Florida

Comcast's Customer Service Is The Worst !

All I signed up for is internet. I've had internet with Comcast for two years. 3 months ago my service has been horrible, I can't barely use internet in my house. I have replaced my cable modem 3 times, my wireless router also 3 times, all cables in the house have been replaced, Comcast has replaced the cable from the street to my house already. Service is the same, very intermittent and sometimes I can't even browse any site. Comcast said back in January they would be crediting my account. Two months later, I am calling at least once a day and all representatives tell me is that they will be doing the credit shortly. Comcast is definitely a joke !
View full review
ID
#395181 Review #395181 is a subjective opinion of poster.
Location
Naples, Florida
Service
Comcast Internet Service
Loss
$150
New Reviewer

The equipment does not work

We've has Comcast for about a month. The equipment is old and not user friendly. The first DVR we had would start a recorded show in the middle of the show. Personally, I prefer to watch shows from the beginning. So, they sent a technician out with a replacement. When my husband, who is blind, asked the technician to set up the DVR for him, he was told, "Don't talk to me". Now the second DVR will not record when we hit the record button; it says there are no shows called "The Tonight Show" nor is there a show called "Late Night with Jimmy Fallon". So we called about that and they tried to reset the DVR and not we have no TV reception at all! As you can see, the internet works, or I wouldn't be here warning you about Comcast. But no TV. They come by some time tomorrow...
View full review
1 comment
#629149

seeing as how you've only had comcast for 1 month you don't know that all of their equipment is leased out to customers, meaning they borrow it for a monthly fee, not all of their technology is going to be new or work 100%, it's not a surprise and they are generally good with this. as for the rude comment from the technician they are NOT, i repeat NOT responsible for his words, the technician alone is responsible for his words and he should not have said what he said, you should have told someone about him.

when they reset the dvr the tv will go out, as they must send the signal to the receiver in order to reset it.

going to label this as a *** review because you didn't even give them a chance. i for one am VERY happy with comcast so far, we've been a customer for over 7 years and are still happy to have them as our ISP, TVSP, PSP.

ID
#395176 Review #395176 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Loss
$1200

Comcast ***

I have gone through one of the most horrific customer service experience in my 44 years of existence. I ordered Comcast service in mid-January. After a parade of “techs” in my house over about a two week period, they were totally unable to provide service to my house. After waiting sometimes all day for the techs to show up, waiting on hold endless hours on the phone to report continuing problems, the techs finally said the signal from the road was horrible and because of the distance there was nothing they could do. Okay. Lots of wasted time and frustration only to get to the point where Comcast said they couldn't provide service, but okay, I realize that conditions may be such that they just can't make the technology work. They said that there would be no charge and they provided a phone number to call to schedule the pickup of their equipment. Why I couldn't just give the equipment to the the techs I have no idea, but okay I'll do what I need to do. I called the number and it was for a major city 300 miles away and (of course) they don't drive for 5 hours to pickup equipment. FINE, I dropped it off at a somewhat local Comcast office. Thank God I got a receipt because Comcast started calling and sending letters demanding that I return their equipment. At first I was polite and I would call them, wait up to 30 minutes on hold, get transferred 2 or 3 times (more hold), and finally talk to somebody would say that they got it corrected, but more letters and automated phone calls about returning their equipment. I wrote them a letter and included a copy of the receipt for the returned equipment. It thought it was resolved. Fast forward another three weeks and my wife starts to get hassled by a collection agency! The collection agency is Southwest Credit Systems, and I called to clear it up, but was treated like a common criminal! They basically threaten to ruin my life if I don't pay Comcast $244. They don't care about any of documentation, receipts, or anything. They intend to destroy me on behalf of Comcast and appear to be delighted to do so. Very unprofessional and arrogant, much like their buddies at Comcast. So, back on the phone with Comcast. Waited 20 minutes, got transferred, waited 10 minutes, got transferred, waited 15 minutes. Finally, they check my history and realize that I only had Service for about two weeks and there were a bunch of service calls and in the end the installation totally failed. Oops. They zero out the bill (no apology). I ask them to immediately contact their collection agency and tell them to stop their calls. They told me that it would take 24 hours to do that, and in the meantime I should just hang up on them. Nice. I asked what they were going to do to repair my previously excellent credit, since I'm fairly confident that if they turned it over to a collection agency they probably also notified Equifax, Experian, and Transunion. More transfers to other rude people at Comcast and here is the final result – Comcast doesn't really follow up with their own collection agency, but if I'm lucky the collection agency will send me a letter within 30 days and notify me that the issue has been resolved and my credit rating has been restored. I have no confidence in that happening. None whatsoever. None, None, None. I will be calling Comcast again in 30 days and my *** will continue. I'll put $700 in the value of my loss field due to opportunity cost... if I had worked rather than spent time at home waiting for Comcast I would have earned about that amount.
View full review
ID
#395027 Review #395027 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$700