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Comcast is a scam

We had a shut off our cable because we had a flood. It took us a couple of weeks to get things in order. Now they won't turn it back on.. and they won't let me get online to see my bill. They are going to charge me this outrageous bill for "breach" of contract... and they won't work with me. My life is a mess enough. I don't need this ***. I already lost all my appliance and personal possessions... I cannot take it. I am calling direct tv. At least they will work with me.
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1 comment
Anonymous
#374001

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

Review
#274144 Review #274144 is a subjective opinion of poster.
Loss
$1000

Comcast Deleted DVR Recordings, Won't Credit

Comcast deleted seven months of recordings on my DVR remotely by accident (they did a format instead of a reset), but will only credit me one month ($9.95). They said that it worked for 7 months, and I said, yeah, but you just deleted 7 months of what I paid for it for. I want to be credited back for at least those 7 months of DVR fees. It's ridiculous that these companies forget how to do the right thing when they know they've done something wrong. It's time for Comcast to go Bank of America way. Internet Provider Transfer Day?
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2 comments
Anonymous
#373996

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

cohena2
#373130

Why should they refund you? The product did its job did it not?

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Review
#274136 Review #274136 is a subjective opinion of poster.

Comcast in Jonesboro, Georgia - They screwed me

This company is not legit. They send "Sub-contractors" into your home that just stepped off the Oz crew. they charge $150.00 for installation that you assume is free since your house is prewired and all the *** has to do is hook up a box to the TV. The guy they sent to mark the cable for burial, trips over the comcast line on the ground and pull it lose from the box so I am without TV,Phone,Internet for 3 days. Then they send a tech out who charges $50. to fix their *** mistake. Call to the billing office does no good. Even if you tell them the situation with their sub-contractors.
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1 comment
Anonymous
#371921

If you thinks it's bad being a Comcrap/XFAILITY customer it's way worse being an employee. We worked at the Lynnwood, WA call center where a sup, Kim Edwards, sent email requesting off the clock work. We have a class action against them being handled by a firm that has won other similar cases against Comcast in other states.

Review
#273886 Review #273886 is a subjective opinion of poster.
Loss
$175

Comcast, a nightmare from ***

I've been a customer of Comcast since 96, downgraded my service 2 years ago then upgraded 3 months ago since they had a promotion for $40 that included digital starter and internet. The agreement is for 2 years. It has been a nightmare since then. Customer service reps are horrible, they lack professionalism. They got my order wrong twice, billed me incorrectly since day 1. I didn't setup the internet right away because I knew that if I ran into problems, I would need to deal with them again. My last bill was $141 instead of $40. I called them to discuss my bill and I was told that since I wasn't using the internet, they removed it and billed me the regular monthly fees of $65 for cable. Then they said that I didn't sign up for a digital starter and internet, the code they had was for limited basic and internet for $40. It sounded like they were coming up with excuses not to provide what I signed up for. Now they want me to provide them with the promotion notice they sent me originally. Thank God, I still have it. But I'm not optimistic that my issues with them will be resolved in a timely manner. I'm sure this nightmare will continue. This is just a summary of the horrible experience I've had with Comcast. I will be writing to Better Business Bureau once this is all over with. What a big headache! Once my agreement with them is up, I will cancel my services.
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2 comments
Anonymous
#373076

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay. Call Retention Department to get discounts.

Anonymous
#372184

If you don't use Comcast, who will you use? Direct TV is even more of a nightmare and Verizon's customer service stinks!

That is the problem when these companies get this large - they don't care - you are just a little fish in a big pond.

It's sad really and good for you for contacting the BBB. Maybe if enough people do that, they will be forced to change their policies.

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Review
#273451 Review #273451 is a subjective opinion of poster.

Comcast in Washington, District Of Columbia - How come I am paying almost $90.00 a month and can't get ESPN3?

I pay almost $90.00 a month and can't get ESPN3? (IT'S A PAYPER VIEW CHANNEL) Comcast and Knology customers don't have to pay to watch it why do we? We have not been able to watch a number of the Georgia games because of this.You want us to recommend ya'll to new customers but why should we? Everything we want to watch is on payper view so we have to rely on our friends with Comcast to tell us what is going on in the game.So I will not be recomending ya'll to anyone I will send the to Comcast or Knology and as soon as we can get cable where we live we will be switching too.....Direct T.V sucks!!!!!!
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Review
#273015 Review #273015 is a subjective opinion of poster.
We need to sue comcast
hey everybody i am knew, we need to sue comcast am a member of the s.c.l.u. southern christian leadership conference , and i trying to get a class action suit against comcast, just like what happen to bell south long time ago, when they had a monopoly on the phone...
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18 comments
Anonymous
#1201082

Gratuitous mention of religious group. Pretty sleazy.

Wonder if they realize you are using their org's namesake for your personal gripe?

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Review
#272822 Review #272822 is a subjective opinion of poster.

Comcast willfully deceives & lies

Following the Oct 29th Northeast nor'easter that brought down power (and cable)access up and down the east coast, I lost power from Sat night to Monday afternoon. Now Thurs., and following two false assurances that my comcast cable/internet/phone service would be repaired within 24 hours, I received a call yesterday (Weds), at work, that my service was repaired and back to normal. Upon returning home, I found I still had no service. Outages happen. We apparently weren't as bright as our northern european cousins who had for foresight to bury their utility lines many years ago - and thus, never have outages. But there is NO excuse for deception and lies. I will be thrilled when I can replace all of my Comcast services with those of better companies. They have repeatedly breached trust with me, and no longer deserve my business. Right now, they're my only choice for internet access in my town. This won't be the case indefinitely.
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3 comments
Anonymous
#401352

If you are going to disconnect then disconnect. reps are there to take your call it is their job.

Do you really think they care if you disconnect your services.

It's just one less person they have to listen to complain and yell and curse at them. They are paid to take your calls for tech support and billing, not to hear screeching.

Anonymous
#369434

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay. Call Retention Department to get discounts.

Anonymous
#369432

I was fortunate enough to not have lost power, but Comcast was out for 7 days and everytime I called to get info the reps had a new story. Today's tactic was to disconnect me repeatedly.

On Tuesday night I called and said if I didn't have service by 7am Wednesday ny first call of the day would be to Verizon.

Install is scheduled for Monday. Good riddance Comcast.

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Review
#272527 Review #272527 is a subjective opinion of poster.

Comcast in Mount Laurel, New Jersey - Terrible Repair Service and Terrible Customer Service

We have had our TV go out about 9-10 times the month of October. When it goes out there goes my telephone and internet. We call the customer service line and everytime that is a 45 minute ordeal to get a complaint called in. When our whole street is without service each time it doesn't take a rocket scientist to know there is some bad equipment. As much as we pay for our service we should never have problems. I do not know what has happend to this company but it gets worse each day. Also the Customer Service is terrible. Researching new providers and will probably drop Comcast in the end.
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Review
#272477 Review #272477 is a subjective opinion of poster.

Comcast in Miami, Florida - Overcharg 3 mo agree to fix has not happend yet

the office reps at the comcast office in marathon fl. lie like our current president.charging me for comcast services i didnt request, i have not received,and i dont want. for three mounths after agreeing to fix overcharges to my account.still charging for services i didnt reveive. i have called the comcast office three times, i have visited the office two times. i have paid the amount of $81.74 each mounth which is amount the comcast representitive said was the amount i should be billed.my mounthly bills show over $100.00 for last three mounths. i called comcast for the forth time because my bill was for $127.86. the rep refused to agree to previous amount of $81.74. i am cancelling my comcast service if i dont get any results tomorrow when i go in person to the comcast office,this will be the third visit to comcast.
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1 comment
Anonymous
#401355

Can we not spell the word month correctly??

Review
#272406 Review #272406 is a subjective opinion of poster.
A Comcast service tech who was in my neighborhood scanning connections knocked on the door and asked if he could update some connections in our home. After I called Comcast and was told that this is routine, I allowed him in. He changed the copper connections that I...
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2 comments
Anonymous
#428294

I used to work for them. I feel bad for you.

But, it's your fault for signing a binding contract without reading it. Be pissed at yourself.

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Review
#272377 Review #272377 is a subjective opinion of poster.