Comcast Reviews and Complaints
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Comcast gave no notification they were changing stations to me, although the CS rep said they did. Then they promised I would have the box required in 3-5 days. The good news was the boxes were "free." They did not even ship it for 4 days so now it has been over a week and I have movie night at my house, nothing has been recorded and we can't even watch what we want "live". CS rep was rude, and did understand what I was saying. Supervisor, same thing, I should have known when I not longer got a channel. I record and often it is several weeks before I watch something. I am looking into dish - anyone have any suggestions.
Comcast Billing Tactics
Comcast sends you a bill stating that if payment is not received on such date service will be interrupted. I fully understand that, but you receive the bill on the same day!!!! The representative from Comcast "Shandra" advises me I am 42 days late. I ask her why has no one contacted me earlier. The call went silent. I asked for a manager no one is available. How convenient that at 9:30am est there are no managers on the floor. This is not the first time it has happened they strong arm you into paying that same night and charge you a fee for using their online payment service. The moment I went 20 days late why did they not send the past due notice then?
Comcast is undirected and inconsistent
I have never had a bad taste in my mouth until this week with Comcast. I had internet connectivity problems and after 5 hours on the telephone trying to resolve the issue, I got no where. The "specialists" didnt even know what they were saying. The 15 people I have talked to in the process are all inconsistent, telling me something different than the one before. After telling one of the people they were speaking chinese to me, he quickley diverted to the simliarities of cooking. Learning computers is like learning to cook. My ***. Comcast is a big disgrace.
Comcast in toms river nj possibly has the worst service on the planet. After having my phone cableband internet not working properly for two and a half years, and after losing twenty days of work waiting for repairmen to come, they finally admitted to an area wide wiring infrastructure problem in this area of nj. They told me it will take them at least two more years to correct. They have secretly offered only the customers that are aware of this wiring problem a twenty five dollar per month credit. Shame on them how about the three thousand dollars I lost by taking twenty days off of work?
Comcast Internet Service
I am very pissed about comcast service. I order a phone line with them online with the price 29.99/month. I have order number and call them, they have transferred me to so many peoples and the last one, a lady told me she need to boot her system and I can call back or wait for her, I chose to wait for her almost 20 mins but no one come back. I am very dissapointed with the comcast customer service. We stuck with them 4 days already, to me. I trhing I should go with AT&T service maybe better...
Comcast sent me to collections for nothing...twice
They sent me to collections last year for $354.44. It had not yet gone on my credit and I quickly realized it was because I had cancelled my account and hadn't yet returned equipment. (Mind you this was a matter of days). I spoke to Comcast & the Collections agency and they both claimed my account was clear. My comcast account was officially closed in June 2010. I have since moved to another address and have a whole new account with Comcast (like an ***). Just received a phone call that they sent my account over AGAIN 8/8/11!!! For the same amount! Comcast is saying I have a $0 balance on all of my accounts. But they wouldn't call collections. So I called collections and patched in Comcast on a 3-way. Comcast told them I have a $0 account and the collections agency is still claiming this balance! Now it's on my credit.
Comcast TV digital cable
The new requirement from Comcast digital cable is a rip-off. Comcast or the new call xfinity now are requiring the use of their cable box for every TV in your house. My family started with Comcast cable many years ago. They are offering two cable boxes per client which means now I need to rent a TV cable box and they are charging $2 dollar extra per month. My main TV has split TV which means I need now a box for my VCR plus a cable box for every other TV. For example, if you have a four bedroom house with TV in every bedroom and one in the living room and one in the kitchen (hopefully, you do not have one in the garage). You will have to rent 3 or 4 cable boxes after the two extra they give you. Nowadays most people have their main TV in the living room with all kind of equipment. This is 8 extra dollars a month that turns into $96 a year extra that I did not have to pay before. Plus their taxes you will end up paying over $100 dollars a year. We are definitely planning to change cable companies. Gladly here in Houston we have more options to change cable companies. You could go satellite TV if Comcast cable is the only company in your city. An unhappy customer
Comcast in Reading, Pennsylvania - Paying for service that i dont get
in the time i have been with the comcast system i had the techs out here about a dozen times and the problem still is there i get tiling and lose the channel screan goes black and im so tired of it i went to dish YES its not comcast but for the price atleast i have a clear signal and i have no complaints as of yet and maybe i wont also i get a lot more channels also i get HD for *** lot cheeper im sure my complaint wont be concidered but im placing it anyway i feel COMCAST is *** POOR in there promises and also there techs they were to change some sorta box on the line so i get a better signal and i watshed for days and it wasnt changed as yet so do as you may i left and quite a few of my neighbore are thinking about doing the same
Comcast does not honor OfferWire discount rates
The discount service OfferWire.com found me a good rate for Comcast Digital Starter TV service with the HD option, and when I called the phone number from OfferWire.com to place my Comcast order a recording told me Comcast was an OfferWire affiliate. But Comcast did *not* honor the OfferWire rates. Over my 2 year Comcast agreement I'll be paying $108 more than OfferWire.com offered me. I spoke to OfferWire.com customer service and was told that in the end Comcast has full control over whether or not they will honor OfferWire.com rates. So I'm getting a little better rate than the regular Comcast promotions, but it feels like a bait-and-switch.
Comcast came to install cable at our apartment and the technician busted a pipe flooding two of my bedrooms. It took them six hours to send someone to fix the pipe (I was without water until then), and eight hours to send someone to "clean" our floors. The joke cleaning company they sent just tossed fans on the floor (not cleaning up anything) and took over a week to actually send someone to clean the floor. When we asked if they could clean the floors sooner, they refused to send anyone. Next, we call comcast to send someone else and they refused to send anyone. So now we're stuck with a dirty floor and two rooms that we can't use.
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