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Told by Comcast's lobbyist that I'm getting ripped off.

I was at a conference in Chicago and had a beer at a bar. Sitting next to me was the Comcast lobbyist for my region, who just so happened to fly the State Representative of my district out so he could go to a cable company conference as her guest, on Comcast's dime. Everything was on the lobbyiest even my food and drink, which was nice. The most interesting part of the night is when she told me that I was getting ripped off by my deal with Comcast. She gave me her card and told me to call or email her when I got back to the Seattle area but she never returned my messages. My internet goes out at least once a day. My cable was out on Thanksgiving during my football teams last game with their rival of 118 years. I was told that they would keep my rate low b/c the infrastructure in my area was bad (didn't do good due diligence before acquirement a company in the area). They continued to raise my rate anyway even to $202 a month last month and I only had the second tier service. Even they couldn't explain it to me. Yeahhhhh Comcast.....you are about to loose this customer that you've had for 12 years but I realize it's falling on ears that don't care.
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1 comment
Anonymous
#381593

It's worse being an employee of CONcast. They fired us after we complained about a supervisor sending emails telling us to work off the clock without pay. We won a class action lawsuit.

Review
#277293 Review #277293 is a subjective opinion of poster.

Jax, Fl. Comcast sucks

I've had a jumper cable coming out of the ground and across both mine and the neighbor's driveway and back into the ground, along with 2 cable boxes on the side of the townhome that are taken apart with wires and are a complete eyesore. 6 MONTHS.....I've been complaining to them about the 6 months or longer problem and after e-mails and job submissions, not 1 finger has been lifted to fix the problems...I'm waiting for anyone of the neighborhood children to be playing in the street and trip and fall on the jumper cable, so I can sue comcast for not repairing the hazardous situation they produced.
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#277172 Review #277172 is a subjective opinion of poster.
I have become so fed up with this company's prices and customer service, so I decided that I wanted to complain about them. When I started searching the internet, I started finding information that shows how dishonest they really are. Comcast's proxy statement, filed...
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6 comments
Anonymous
#529495

Yup...I will become another layoff next week, after 7 years. Everything in this post is true except for the part about Comcast asking employees to vote for the other company in the worst company poll.

Never saw or heard anything about that happening. If it did, must have been an isolated incident.

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#277027 Review #277027 is a subjective opinion of poster.

Comcast in Chicago, Illinois - Continues to raise rates

Comcast has a fee chipping policy. It is their standard operating procedure. It continues to periodically raise rates. Happy with your bill now, wait a couple of months it will go up. I am tired of constantly having to call to complain and try to get an adjustment. the adjustment i am now working on is finding new services for ISP and television viewing. At a time when reportedly cable is losing customers, you would think they would be more customer friendly. the fat cats at the top don't apparently understand keeping customers. 18 years won't make 19.
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1 comment
Anonymous
#380316

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay.

We were fired not her when we told HR. Call the retention department and ask for discounts.

Review
#277017 Review #277017 is a subjective opinion of poster.

Read this! Comcast is dishonest and corrupt, here’s why:

Comcast's proxy statement, filed with the Securities and Exchange Commission, put CEO Brian Roberts' 2010 total compensation package at $31.10 million. Steve Burke, who is chief executive of Comcast-controlled media giant NBCUniversal was awarded a compensation package in 2010 valued at $34.74 million. CFO Michael J. Angelakis received a package valued at $22.9 million. They are getting wealthy off of Comcast subscribers, many of which have lost their jobs, are forced to apply for welfare or have to clip coupons to feed their families. This past February, Comcast decided to convert the call center in my area from a Customer Service call center to an outbound Collections center. All employees were laid off except for a couple of small departments. The employees were told if they wanted to keep working there, they would need to re-apply and IF they were rehired, they would receive a decrease in pay. 400 new employees were hired to replace those who were laid off. Comcast received a $2,500 tax break from the city for each new employee they hired. Those who were laid off received a severance package of one paid week per each year they were employed. Many of which were not employed more than one or two years. Ever wonder why Comcast has the worst customer service? The next two paragraphs explain why. Customer service reps are allowed to spend only 5-7 minutes per call depending on which department they are in. If the call lasts longer than 10 minutes, they receive a message every minute reminding them that they are over their 5 minutes. Roughly translated: get the customer off the phone! Occasionally a supervisor will stand at an employees' desk if they have been on a call for longer than 10 minutes and demand an explanation as to why they spent so much time with the customer. Employees are required to attempt to upgrade customers to a more expensive package or additional services on each call, even if they are complaining about their bill. Those who do not meet their daily goals are chastised in front of other employees and if they still have not meet their sales goals or phone metrics after a certain amount of time, they get fired. Employees are told to avoid transferring customers to a supervisor, instead they are instructed to advise customers that they will be called back in 24-48 hours (usually there is no call back). If you think you have been transferred to a supervisor, think again. There is a possibility you are speaking with someone who is not an actual supervisor. Months prior to the NBC Universal merger, employees were told that no one would lose their job as a result of the merger. Surprise! Shortly before and after the merger, various departments and in some cases call centers were closed. Smaller call centers were consolidated into an existing larger call center, but there was not necessarily additional employees hired to handle the higher call volume. Many other jobs were outsourced either to the Philippines or to a contracting company. Do you think they care about your complaints? Not likely. Comcast saves millions of dollars by doing this because outsourcing costs them less in wages, plus they do not have to pay for benefits. A few years ago FiOS applied to the local franchise which I happen to live in - to provide service to the area residents. Employees who lived in that city received an internal email requesting that they sign a letter drafted by Comcast which petitioned the city to not grant FiOS' request. They were also asked to attend city council meetings and plead with council members to deny FiOS petition. Their argument was that FiOS was planning to provide service only to the wealthy neighborhoods which was not fair to the less affluent areas. If those customers switched to FiOS, Comcast would stand to lose huge amounts of revenue. Guess what, Comcast is still the only cable provider in the area. Every year during March Madness, The Consumerist has the "Worst Company In America" tournament. Not surprisingly Comcast is always nominated. Employees received an internal email stating "DO NOT vote for Comcast. When you cast your ballot, vote for the other company. Remember, you're voting for the "Worst Company in America." Feel free to vote from the office and at home on your personal computers and laptops. You can also vote via the web browser on your cell phones, iPads, tablets and other web-enabled wireless devices". Despite their attempts to throw votes, Comcast still won the 2010 "Worst Company In American" title and was in the top four in 2011. Comcast is strongly anti-union. They have a history of attempting to dissolve employees' unions and firing labor organizers. Comcast has spent large amounts of money to defeat the Employee Free Choice Act, the purpose of which is to strengthen workers' right to form unions. Pro-union employees have been illegally fired, harassed, wrongly disciplined, denied promotions and benefits. In some areas cable installers are forced to attend daily anti-union meetings, and company managers as well as anti-union workers have been brought in from other areas to ride in trucks with cable installers, urging them to vote out their union. Comcast has been charged with numerous violations of federal labor laws. Many of you are already aware of this: Several years ago subscribers became suspicious about slow download speeds and began finding evidence that Comcast was blocking packets for P2P file sharing. Naturally they vehemently denied they had anything to do with the mysterious slowdowns. They were later exposed for throttling customers who were using bandwidth for P2P file sharing. The FCC formally ruled Comcast's throttling was illegal and in violation of the network neutrality principles. Comcast agreed to settle a class-action lawsuit for $16 million. The proposed settlement page (as of a year ago) states that those who submit valid claim forms will receive "a share" of the total settlement, however the amount won't go over $16 per share. The FCC has fined Comcast for many other violations as well. Several organizations, including a network station, have accused Comcast of violating one or more of the conditions the FCC imposed when it approved the merger with NBCUniversal in January. Complaints have been filed with the FCC. Not a big surprise.
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#276827 Review #276827 is a subjective opinion of poster.

Comcast - Worst Customer Service EVER

Comcast accidentally disconnected cable then discontinued my promotional package! While on the phone voicing my displeasure about the cable service, the rep disconnected my service (by "mistake"), apologizes, then restores my service. When it was restored, I later checked and realized I didn't have my HBO and Starz!!! I called back and was told the promotion I had was expired! After 40 minutes on the phone and much turmoil, the new rep (after first trying to make me hold for his supervisor, and then charge me!) restored my service for free! Which he could have done before! BOYCOTT COMCAST!!!!
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1 comment
Anonymous
#425557

It is incredible how this Customer Service treat us the customers.

They are a bunch of disrespectful people. You can not argue or say anything they don't like because they just hang up on you!

If you ask for a Manager of supervisor they just leave you in hold, more than an hour just to get to our nerves and finally we hang up! How humiliating it is that we spend more than $300 dollars in services with comcast and we can not even get answers.....

This is why big companies end in dissaster..

Lets pray for a good competitor so maybe they start caring for their customer like at the begining when they beg for clients.... what a shame!

Review
#276642 Review #276642 is a subjective opinion of poster.

Comcast in Concord, North Carolina - Still charging for cancelled service, TERRIBLE SERVICE

Let me start by saying that Comcast does offer a decent service from a technical standpoint when it works, but their customer service, operations, and billing departments are ridiculous and unorganized. I gave them another shot when I moved to Fort Lauderdale a few months ago because their service was the only one offered in my complex. First of all I transfered my service from my old house to my new apartment and rather than just transfer my account, they instead removed all my equipment from their system and callcelled my account. What this meant was that I could not get my HD channels and regular service up and running for over a week after my transfer was scheduled. During this time I believe I had to spend upwards of 3 hours reading the numbers on my boxes to them and explaining the scenario to their representatives every time I called, because EVERY time you call you get some new person who seems to be missing a few chromosomes. In addition to THEIR MISTAKE, they billed me an additional month ahead on my service because of THEIR MISTAKE on the transfer. My internet quality was inconsistent and I constantly had problems with dropout and with On Demand service, even though I was paying more than $160 a month! Finally I gave up and returned my equipment to one of their offices no more than a month after getting the service. Of course the woman who took my payment and scanned my equipment back into their system never closed my account as promised. Two months later I am still getting billed for a service I don't have and I have to spend 30 minutes on the phone explaining why I am not paying $400 for service I don't even have, and waiting on a representative to straighten this whole ordeal out. All this after I already went to their office and spent an hour in line to physically return my equipment and close my account. Let me reiterate, in addition to the hour in line I spent at this office over two month ago, I know just HAD TO SPEND ANOTHER 30 MINUTES OF MY LIFE DEALING WITH A COMPANY WHO I LEFT OVER TWO MONTHS AGO. Comcast is the absolute worst company I have ever dealt with and this is not the first time I have had to deal with their organizational nightmare. Maybe instead of advertising the *** out of their product, they should invest in customer service and operational standards. Thank you for turning me into another enraged consumer! Oh and on top of this they STILL HAVEN'T CLOSE MY ACCOUNT A WEEK AFTER I WROTE THIS REVIEW!
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#276414 Review #276414 is a subjective opinion of poster.

Between Comcast and Nothing? I'd Rather Live in the Woods.

I just really wanted to share my last experience with all the users out there to let you know what you will get if you go with Comcast. Let's put it this way: If it was between Comcast and nothing at all, I'd rather live by myself in a log cabin in the woods. When Comcast learned that I was canceling my service, they decided that they didn't like that all that much, so they chalked up over $300 of wrongful charges onto my account. I had had a one year contract with them that was shotty at best throughout the year, and the last month of my service, I didn't have service at all! So, I called and canceled. I sent back my equipment and was all set until one day they started calling. First, they told me that I owed them for three more months of service and for not returning my equipment. After months of fighting with them, they finally negated the equipment charge, because surprise! they found it! Then they tried to charge me for three months which I had already paid for, and had a receipt for! Finally, after about 6 months of no contact, I get a letter in my mailbox. This letter is informing me that I have apparently owed them $100 for so long that they have sent it to collections and are affecting my credit score. I called them, and the woman told me that I'm screwed, because it TOOK ME SO LONG TO DEAL WITH IT THAT IT'S OUT OF THEIR HANDS, even though the last time I had spoken to them they said I didn't owe anything. I will never use Comcast again, none of my friends will ever use Comcast again, and I suggest none of you do either, unless you want them attempting to trash your credit score just because you canceled their service. Review by Evin Grost Wyoming, MI 49519
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2 comments
Anonymous
#1214538

This is almost exactly what happened to me with DISH only way worse!! Will NEVER use them again!! Thank goodness I kept receipts too!

Anonymous
#380318

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay.

We were fired not her when we told HR. Call the retention department and ask for discounts.

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#276412 Review #276412 is a subjective opinion of poster.
Loss
$30
After using the same e-mail address for over 10 years Comcast in all of their life enhancing customer service skills just decided to turn it off. From what I understand, you can't have a Comcast e-mail address if your not spending money with Comcast. OK I wish someone...
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5 comments
Anonymous
#1631184

PHONE ME

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#276114 Review #276114 is a subjective opinion of poster.

Comcast - worst customer service experience ever

A neighbors tree knocked down my cable line at Nov. 17 and I promptly reported at 1:06 am which took around 30 minutes including hold time and transfers. Service tech arrived Nov. 18 at 6pm and reconnected to line, but did not check any other connections, attempt to see if it was working -- just left. Call #1 to Comcast Nov 18 at 6:33 pm and took 30 minutes including hold time for rep to refresh and then if that didn't work I was to unplug device and re-try. Did not work. Call #2 at 7:09 pm took 28 minutes. Did not work. Call #3 at 8:16pm took 28 minutes. Did not work. Call #4 at 9:01 pm took 21 minutes, rep scheduled service call for Nov 19 8 to 10am. No show. Call #5 at 10am took 41 minutes. I asked to speak to a supervisor which never happened. Rep said there was no record of a service call nor any of the other calls. Her ticket said service was completed. Scheduled an appt for Monday am, but I don't feel I should have to miss work for it and she requested an "expedited" call. A service person will call me within 2 to 3 hours. I have no reason to think this will happen...so far its been 1 hour. I don't know what they mean by their customer service guarantee, but I can guarantee you're not going to like it.
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8 comments
Anonymous
#398744

Plain and simple, Customers need to form a class action against Comcast(now Xfinity)for,

*

A- Price gouging.

*

B- Unfair business practices.

*

C- Lying to customers (Bait & Switch tactics).

*

D- Fraudulent Billing Practices.

*

E- Changing customers packages and rates without notifying customers in advance.

*

*** Forcing customers to rent equipment that they don't really need or want just to raise the customers monthly bill for service.

*

G- Forcing customers to upgrade to a higher prices service and threatening to cut service or take away features if they refuse to upgrade.

*

H- False advertising.

*

There you have it folks, 8 good and valid reasons for a class action against Comcast.

The problem is for some reason people are afraid of forming a class action against this company...

Anonymous
#397756

I agree. I was *** enough to believe the sales rep that I could hook up my own tv upgrade.

After calling about 16 service techs all from India I finally sent the two boxes back that would not work at all. The one i did get hooked up was not working properly. After calling about 10 times the rep finally said the problem was with the cable in the house. They finally sent out a service tech.

He told us the cable was all screwed up and fixed it. However, the tv still was not working properly. we had no on demand or showtime. He said that someone was going to come out to fix on the outside.

after another week the set is working properly about 50% of the time. The real clincher is that they are charging me for three hd boxes that never got hooked up. I have called at least 10 times to get this corrected and nothing happens. every time i pull up my bill there is a different charge.

they act as though they never received the equipment back. If I had only known that I was dealing with the worst company in the country I would have been more carefull.

Right now I just want to take the equipment and bring it into a comcast office and throw it at someone's head..... : :(

Anonymous
#590894
@d. mehrtens

Get in line, friend...many of us have been treated in this shabby way by this corporate glutton of a company. They abuse and abuse their customers and do not allow any competition that would force them to act better. To *** with them.

Anonymous
#380679

They know we have no comparable alterntinativetiwhere are the antitrust regulations?

Anonymous
#380386

I bet they never called. Same thing happened to me.

Anonymous
#380314

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay by a fat sup named Kim Edwards in the Lynnwood, WA call center. Call Retention Department to get discounts.

Anonymous
#379632

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay by a fat sup named Kim Edwards in the Lynnwood, WA call center. Call Retention Department to get discounts.

Anonymous
#378331

We have begged, pleaded, tried being nice, being nasty, everything we can think of to just get our cable and internet fixed. For a year and 1/2 every time it rains, we have no cable and no internet.

I just can't believe that there is no home office and no person that cares how their customers are treated. But apparently nobody cares.

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#276026 Review #276026 is a subjective opinion of poster.