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Worst customer service, and lies from Comcast

So much has happened it has been unbelieveable. We called to find out about downgrading. We had our cable for many years and our internet we had for 1 year. I know I signed up for only 1 year but they said we signed up for 2 years when we started the internet. They wouldn't tell us on the phone what our "contract" says so they mailed it to us. What I noticed is the "contract" they sent us was dated for 4 months after we signed up and it said "if you don't reply to this notice you will be enrolled in a 2 year agreement!" What the heck is that?! I don't remember receiving it, so if we did get it it was mixed in with all the other random junk mail they send us. Very sneaky. But what is worse is after finally talking to several reps, one of them told me they have a "NEW" promotion where we could get basic cable and internet of 20 mbps for $39.99 a month for one year and $54.99 for the second year. I told her I don't like committing to contracts but that was what we were looking for so I agreed, she sent me to the VRU to confirm my agreement to their terms. She then told me to take all my boxes except the modem to their walk in. We went to the Auburn WA location, and we spent 1 hour, yes 1 hour in line waiting for assistance along with a ton of other people. During that one hour I saw the most worst customer service by someone named Christopher. He was belittling people, yelling at them, one he said "I am sick and tired of you people asking me questions about your bills, it is simple to read, what do you not understand?!" OMG, really? He proceeded to belittle, and tell people things like "too bad" and that's the way it is, and you people make your own line its not my fault it goes out the door (it was like 30 degrees out at 9am when they opened). I saw person after person storm out after talking to him, with nothing in their hands. Well it was our turn, we luckly got the other guy, but he said that they discontinued that offer and he couldn't help us!? Really? We were told it was a new offer a week ago and now it no longer exists and he said they cancelled it about 4 days into the promotion! Wow. He says there was nothing he could do and then quoted me a price of $64 a month for the same service that was quoted at $39. He even said there were noted in my account stating I was promised that package but he couldn't help me. So we said forget it, and we left, like everyone else, with nothing in our hands and a big distaste of Comcast and their horrible customer service and their sneaky business practices telling you you have it for 1 year and then sending something that looks like junk mail saying you are now being put into a 2 year contract, then telling me lies on the phone as to what they can offer me....AND they want to charge us a cancellation fee too!!!! Unbelievalbe! So after all this poor service, we decided to move all our business to Qwest and Direct TV. Comcast employees need a LOT of training, an overhaul of employees, and better education in customer service! Bye Bye Comcast, I hope you disappear just like Blockbluster and the other big companies who thought they were safe and can treat their customers so horribly.
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#279022 Review #279022 is a subjective opinion of poster.

Comcast in Franklin, Massachusetts - this company is a joke.

After my first month in my apartment, I received a bill for about 300 dollars. I didn't understand how my bill could be so much after one month, they told me that they were charging me for the person who lived in the apartment before me that didn't pay their bill! The first time I called they told me they would fix the bill and I only owed about 139$. I paid this right away. Since the account is under my roommates name, I had them add me to the list of people who can access the account. Every single bill I have gotten since then has STILL been charging me for the previous occupant to this address. No matter how many times I call, the idiots on the other end of the phone just have no idea what I am talking about and how to help me. This month I received a final notice of disconnection..I have not even received my bill!! I call the company to once again attempt to communicate civilly with the monkey on the other end of the phone and the ONLY thing they actually could tell me is that I wasn't a person who can access the account. I cannot take it anymore. I HATE comcast. I cannot even call them, every time I do they are of NO help whatsoever and I hang up the phone even more pissed off then I was before. Comcast, go to *** ***.
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#278998 Review #278998 is a subjective opinion of poster.
Loss
$200

Comcast Blows...

I went to switch my land line telephone to verizon to save over $50.00 a month, comcast saw fit to discontinue all of my premium channels with no notification before I even cancelled my service with them , the customer service rep finally offered me packages that would cost well above the $20.00 bundle credit that I receive now- they want to suck every penny out of you- and thanks for that credit we received when the power was out for 10 days over the last two months...I'm calling verizon back to have it all transferred over, internet, phone, and TV- I'd rather pay them, than the idiots at Comcast...
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#278215 Review #278215 is a subjective opinion of poster.

Comcast

comcast had *** line up of television shows and left out chanles. i was pissed when I was paying $150 for the service and I left. comcast service is over priced *** dont waste your money! There prices continue to rise no matter what you do. beware comcast ! there technical support is a joke aswell. i was in a multilation pakage for some odd reason and i cant even speak spanish! they where a big let down for me! and I think a service like netflix may better serve my needs. comcast youve lossed me and i wont ever go back for television service!
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#277933 Review #277933 is a subjective opinion of poster.

I have had it with Comcast

My husband is probably THE biggest NY Giants fan in Texas. The game has just started- and guess what? 3 of the 4 DVR cable boxes we have (each of which has been replaced 3 or 4 times) have just gone out. Their equipment sucks. I have an almost $250 a month cable bill and have been a Time Warner/Comcast customer for about 25 years. I am done. They can come and get their *** eqipment and take their *** service back. This was the last straw. Xfinity? Half the time I can't get On Demand. Every time I have to change the box out I( lose all my recordings and settings. Direct TV-here I come.
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4 comments
Anonymous
#397050

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Anonymous
#385660

Kim Edwards is still working there but 2 days after we complained to HR we were fired. CLASS ACTION POWER TO THE PEOPLE OCCUPY COMCAST

Anonymous
#385659

it's worse being an employee of CONcast. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email asking for off the clock work. We are winning a class action lawsuit.

Anonymous
#382325

Stop reposting. We got the hint the first time you posted this complaint.

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Review
#277846 Review #277846 is a subjective opinion of poster.

Comcast

I've been on the phone with Comcast for literally over 30 minutes. This is for a business account and I'm trying to discontinue my service .Every time I reach an agent & I tell them what I want, they tell me that they need to transfer me. I've been transferred from one agent to the next. In the last 30 minutes, I've been transferred to someone at least 5 times. It's really irritating and frustrating. When you're calling to pay your bill, anyone is happy to assist you. For discontinuing service, no one wants to speak to you.
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Review
#277775 Review #277775 is a subjective opinion of poster.

No show comcast tech,they still did not show up appointment

comcast made me wait 11 days for appointment and still did not show up for it. if that doesn't raise your temperature. now i have to try to setup a new appointment. the big question is now, if they show this time. if this isn't a bunch of ***. you pay good money for service and comcast treat you like this. i think all these cable companies are all alike. they just want your money and *** with the consumer.what ever happen to free television? well what a poor man suppose to do, we the consumers are always getting mess with.
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2 comments
Anonymous
#400714

the sad thing is how lazy they are. contractors do 90 percent of the work

Anonymous
#385387

Just wait till you try and get them to disconnect you. You will be treated like a criminal. :eek They are a poor company for sure.

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Review
#277663 Review #277663 is a subjective opinion of poster.

Comcast cable scam

When i signed up for television,internet and phone through Denver Comcast i was told i would get a 150 rebate card. it has been 5 months and still no card or information. they say it is on the way. when i check the status website it says no information on my rebate. Nobody knows anything and they all have a different story about it. When i do call customer service i get a person who does not speak english and that *** me off even more. Why can we not get english speaking people and be honest about your name. I really do know i am not speaking to Roger or Jim
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2 comments
Anonymous
#397049

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Anonymous
#386572

I haven't received my promotional card either. I just filed a complaint with the BBB.

I triend to sign up for service online, but Comcast "couldn't locate" my residence (Which is an apartment that was wired already) Sooo I didn't qualify for the $250 reward that I should have received. I had to call, but they said that I would get a $100 reward, but they couldn't do anything about not being able to locate my residence online, so I registered online. They connected my service 2 days later. Three days later (5 since I had ordered service) I got an over due notice for over $300.

I called Comcast and they said it wasn't really a late bill that it just looks that way. I paid it immediately.

When I called about my rebate I was told that I would not receive it, because my first bill was late...They are running a scam. You probably cannot find anyone who received the rebate, because of Comcasts billing practices.

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#277545 Review #277545 is a subjective opinion of poster.

Told by Comcast's lobbyist that I'm getting ripped off.

I was at a conference in Chicago and had a beer at a bar. Sitting next to me was the Comcast lobbyist for my region, who just so happened to fly the State Representative of my district out so he could go to a cable company conference as her guest, on Comcast's dime. Everything was on the lobbyiest even my food and drink, which was nice. The most interesting part of the night is when she told me that I was getting ripped off by my deal with Comcast. She gave me her card and told me to call or email her when I got back to the Seattle area but she never returned my messages. My internet goes out at least once a day. My cable was out on Thanksgiving during my football teams last game with their rival of 118 years. I was told that they would keep my rate low b/c the infrastructure in my area was bad (didn't do good due diligence before acquirement a company in the area). They continued to raise my rate anyway even to $202 a month last month and I only had the second tier service. Even they couldn't explain it to me. Yeahhhhh Comcast.....you are about to loose this customer that you've had for 12 years but I realize it's falling on ears that don't care.
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1 comment
Anonymous
#381593

It's worse being an employee of CONcast. They fired us after we complained about a supervisor sending emails telling us to work off the clock without pay. We won a class action lawsuit.

Review
#277293 Review #277293 is a subjective opinion of poster.

Jax, Fl. Comcast sucks

I've had a jumper cable coming out of the ground and across both mine and the neighbor's driveway and back into the ground, along with 2 cable boxes on the side of the townhome that are taken apart with wires and are a complete eyesore. 6 MONTHS.....I've been complaining to them about the 6 months or longer problem and after e-mails and job submissions, not 1 finger has been lifted to fix the problems...I'm waiting for anyone of the neighborhood children to be playing in the street and trip and fall on the jumper cable, so I can sue comcast for not repairing the hazardous situation they produced.
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#277172 Review #277172 is a subjective opinion of poster.