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Comcast: you only need an IQ of .01 to work here.

user Ann_ has entered room Ann(Wed Sep 24 2008 17:12:32 GMT-0500 (Central Daylight Time))> I want to see if you were able to fix my internet. I called last night but i was told I would get a call back today analyst Nathanial has entered room Nathanial(Wed Sep 24 2008 17:12:37 GMT-0500 (Central Daylight Time))> Hello Ann_, Thank you for contacting Comcast Live Chat Support. My name is Nathanial. Please give me one moment to review your information. Ann_(Wed Sep 24 2008 16:10:45 GMT-0500 (Central Daylight Time))> hi Nathanial(Wed Sep 24 2008 17:12:47 GMT-0500 (Central Daylight Time))> Hello Nathanial(Wed Sep 24 2008 17:12:54 GMT-0500 (Central Daylight Time))> Phone number on the account please> Ann_(Wed Sep 24 2008 16:11:01 GMT-0500 (Central Daylight Time))> 281 *** ***** Nathanial(Wed Sep 24 2008 17:13:11 GMT-0500 (Central Daylight Time))> Could I please get you to verify your account info with the name and address? Ann_(Wed Sep 24 2008 16:11:29 GMT-0500 (Central Daylight Time))> *** ***** houston tx Ann_(Wed Sep 24 2008 16:11:35 GMT-0500 (Central Daylight Time))> Ann ******* Ann_(Wed Sep 24 2008 16:11:56 GMT-0500 (Central Daylight Time))> (((ps I just entered all this info.. what was the point if I had to give it to you))) Nathanial(Wed Sep 24 2008 17:14:25 GMT-0500 (Central Daylight Time))> To have verifiation on the chat analyst Archie has entered room Nathanial(Wed Sep 24 2008 17:14:32 GMT-0500 (Central Daylight Time))> Please wait, while the problem is escalated to another analyst Ann_(Wed Sep 24 2008 16:12:30 GMT-0500 (Central Daylight Time))> im not a happy camper right now. Comcast has the worst quality of service I have ever experienced. analyst Nathanial has left room Archie(Wed Sep 24 2008 17:14:54 GMT-0500 (Central Daylight Time))> Hi! How are you today? Ann_(Wed Sep 24 2008 16:13:00 GMT-0500 (Central Daylight Time))> not good Ann_(Wed Sep 24 2008 16:13:23 GMT-0500 (Central Daylight Time))> I just want my internet service to work. Ann_(Wed Sep 24 2008 16:13:41 GMT-0500 (Central Daylight Time))> I have been going around in circles with comcast.. and im tired. Archie(Wed Sep 24 2008 17:16:26 GMT-0500 (Central Daylight Time))> I apologize for that Ann. Let me see what I can do to fix it. Ann_(Wed Sep 24 2008 16:14:43 GMT-0500 (Central Daylight Time))> Thanks Archie(Wed Sep 24 2008 17:16:49 GMT-0500 (Central Daylight Time))> Please allow me to check your account for any memos. Ann_(Wed Sep 24 2008 16:15:08 GMT-0500 (Central Daylight Time))> alright Archie(Wed Sep 24 2008 17:17:31 GMT-0500 (Central Daylight Time))> Thank you. Archie(Wed Sep 24 2008 17:17:52 GMT-0500 (Central Daylight Time))> By the way, did you call 1-888-COMCAST regarding this matter? Ann_(Wed Sep 24 2008 16:16:30 GMT-0500 (Central Daylight Time))> yes Ann_(Wed Sep 24 2008 16:16:42 GMT-0500 (Central Daylight Time))> last night.. I was on the phone with them for about an hour Ann_(Wed Sep 24 2008 16:17:29 GMT-0500 (Central Daylight Time))> Keith, the tech, said he was unable to close out the job order that was set. I did not need anyone to come to my apartment since i already have cable Ann_(Wed Sep 24 2008 16:18:08 GMT-0500 (Central Daylight Time))> he tried for a good amount of time and finally he explained that he was escalating the situation to a higher level support and i would receive a call back Archie(Wed Sep 24 2008 17:20:14 GMT-0500 (Central Daylight Time))> Ann, was the internet already installed? or the you ordered internet and the work order was not processed. Ann_(Wed Sep 24 2008 16:18:54 GMT-0500 (Central Daylight Time))> this is the what has already occured: seveal months ago, i ordered comcast online. Ann_(Wed Sep 24 2008 16:19:07 GMT-0500 (Central Daylight Time))> I recieved the kit and installed it with my own modem Ann_(Wed Sep 24 2008 16:19:20 GMT-0500 (Central Daylight Time))> it worked fine for about 2-3 weeks then it stopped Ann_(Wed Sep 24 2008 16:19:59 GMT-0500 (Central Daylight Time))> i called in and i was told it was an issue of my mac id not being release by motorolla and i had to wait 2 wks for the request to be processed Ann_(Wed Sep 24 2008 16:20:05 GMT-0500 (Central Daylight Time))> this never occured. Archie(Wed Sep 24 2008 17:22:09 GMT-0500 (Central Daylight Time))> So its a self-install kit that you have there then. Ann_(Wed Sep 24 2008 16:20:29 GMT-0500 (Central Daylight Time))> i called in and they isntructed me that i had to get a comcast modem which they brough out. Ann_(Wed Sep 24 2008 16:21:24 GMT-0500 (Central Daylight Time))> my internet worked for period then i got a bill with an installation charge and needless to say i wasn't happy and i didn't pay. they suspended my service. Ann_(Wed Sep 24 2008 16:21:51 GMT-0500 (Central Daylight Time))> i called in a few weeks ago and paid the freaking balance plus some deposit that I never know about. Ann_(Wed Sep 24 2008 16:23:37 GMT-0500 (Central Daylight Time))> they said my service would be back up in 24-48hrs which didn't happen.. ike came another appt was set for the 17 which they didn't come out. then on 17 at 9 am some *** called me to ask me if i was home.. which i wasn't and after reviewing the notes on the case he came to the conclusion that i was advised that i didn't need to be home and rescheduled for the 22 Ann_(Wed Sep 24 2008 16:23:54 GMT-0500 (Central Daylight Time))> ____ so this is where I stand now. Ann_(Wed Sep 24 2008 16:27:28 GMT-0500 (Central Daylight Time))> hello are you there? Archie(Wed Sep 24 2008 17:29:39 GMT-0500 (Central Daylight Time))> Ann, did someone from the tech line confirmed that it is a technical problem? Archie(Wed Sep 24 2008 17:30:08 GMT-0500 (Central Daylight Time))> Did they scheduled you for another visit? Ann_(Wed Sep 24 2008 16:28:16 GMT-0500 (Central Daylight Time))> first it was a tech issue, then i was transfered to billing... so I DON"T KNOW Archie(Wed Sep 24 2008 17:30:44 GMT-0500 (Central Daylight Time))> Let me double check your bill. Archie(Wed Sep 24 2008 17:30:48 GMT-0500 (Central Daylight Time))> One moment. Ann_(Wed Sep 24 2008 16:29:12 GMT-0500 (Central Daylight Time))> Ann_(Wed Sep 24 2008 16:16:42 GMT-0500 (Central Daylight Time))> last night.. I was on the phone with them for about an hour Ann_(Wed Sep 24 2008 16:17:29 GMT-0500 (Central Daylight Time))> Keith, the tech, said he was unable to close out the job order that was set. I did not need anyone to come to my apartment since i already have cable Ann_(Wed Sep 24 2008 16:18:08 GMT-0500 (Central Daylight Time))> he tried for a good amount of time and finally he explained that he was escalating the situation to a higher level support and i would receive a call back Archie(Wed Sep 24 2008 17:35:19 GMT-0500 (Central Daylight Time))> Ann, I have checked the memos from your previous conversation with our help line however, it is not clear to me what has been done and what should be done. The best thing I can do is to trasfer you to your technical department and let them also check your bill, they could possibly handle both issues. Archie(Wed Sep 24 2008 17:36:08 GMT-0500 (Central Daylight Time))> Is it okay with you? Ann_(Wed Sep 24 2008 16:34:55 GMT-0500 (Central Daylight Time))> NO! this is frustrating.. can you escalate this to a manager. Ann_(Wed Sep 24 2008 16:36:06 GMT-0500 (Central Daylight Time))> m absolutely fed up Ann_(Wed Sep 24 2008 16:36:18 GMT-0500 (Central Daylight Time))> I have wasted too much time with this. Archie(Wed Sep 24 2008 17:38:37 GMT-0500 (Central Daylight Time))> Basically, Ann, we are from Sales dept. I do have a manager however, she may not be able to assist you with the issue. I will be forwarding you to another department who can handle technical issues. Ann_(Wed Sep 24 2008 16:36:43 GMT-0500 (Central Daylight Time))> I don't want to be transfered or called back... I just want the issue resolved Ann_(Wed Sep 24 2008 16:37:17 GMT-0500 (Central Daylight Time))> I just want this noted that I have been going around from one department from the other. Archie(Wed Sep 24 2008 17:39:52 GMT-0500 (Central Daylight Time))> Yes, to resolve the issue, Ann. The best thing I can do is to forward you, because we don't have a tool to check the internet problem and complete billing details. Archie(Wed Sep 24 2008 17:40:25 GMT-0500 (Central Daylight Time))> Surely, I will put a note on our memos for them to read the concern. Archie(Wed Sep 24 2008 17:41:10 GMT-0500 (Central Daylight Time))> Can you hold so I can transfer you? Ann_(Wed Sep 24 2008 16:39:13 GMT-0500 (Central Daylight Time))> please forward if this is the case.. and if possible explain to the next tech what the issue is Archie(Wed Sep 24 2008 17:41:59 GMT-0500 (Central Daylight Time))> Thats noted Ann and I really apologize for this matter. analyst Omar has entered room Archie(Wed Sep 24 2008 17:43:15 GMT-0500 (Central Daylight Time))> Please wait, while the problem is escalated to another analyst Omar(Wed Sep 24 2008 17:43:24 GMT-0500 (Central Daylight Time))> Ill be more than glad to help you! analyst Archie has left room Ann_(Wed Sep 24 2008 16:41:36 GMT-0500 (Central Daylight Time))> thanks Omar(Wed Sep 24 2008 17:44:33 GMT-0500 (Central Daylight Time))> Are you having internet issues? Ann_(Wed Sep 24 2008 16:43:02 GMT-0500 (Central Daylight Time))> yes Ann_(Wed Sep 24 2008 16:43:44 GMT-0500 (Central Daylight Time))> are you able to see my convo with previous rep? Omar(Wed Sep 24 2008 17:45:47 GMT-0500 (Central Daylight Time))> Ann I do apologize but I'm tech for phone service but ill be more than glad to get a internet tech for you Omar(Wed Sep 24 2008 17:45:56 GMT-0500 (Central Daylight Time))> yes Ann_(Wed Sep 24 2008 16:44:08 GMT-0500 (Central Daylight Time))> this is unrealistic... Ann_(Wed Sep 24 2008 16:44:31 GMT-0500 (Central Daylight Time))> how about a manager on the Internet tech support team Ann_(Wed Sep 24 2008 16:44:42 GMT-0500 (Central Daylight Time))> not a rep------- A MANAGER Omar(Wed Sep 24 2008 17:47:38 GMT-0500 (Central Daylight Time))> I would be more than glad to get a Manager for you but it will take a minute or two. Ann_(Wed Sep 24 2008 16:46:26 GMT-0500 (Central Daylight Time))> that's fine.. Omar(Wed Sep 24 2008 17:48:42 GMT-0500 (Central Daylight Time))> Thank you Ann_(Wed Sep 24 2008 16:46:41 GMT-0500 (Central Daylight Time))> this is better than wasting my day time minutes Omar(Wed Sep 24 2008 17:53:52 GMT-0500 (Central Daylight Time))> I do apologize for the wait im speaking to a manager now and im letting them know what's going on Ann_(Wed Sep 24 2008 16:52:18 GMT-0500 (Central Daylight Time))> ok, thanks Omar(Wed Sep 24 2008 17:54:34 GMT-0500 (Central Daylight Time))> your very welcome Omar(Wed Sep 24 2008 17:57:10 GMT-0500 (Central Daylight Time))> ok im going to go ahead and get you over to the manager Ann_(Wed Sep 24 2008 16:55:56 GMT-0500 (Central Daylight Time))> ok thanks again Omar Omar(Wed Sep 24 2008 17:58:34 GMT-0500 (Central Daylight Time))> your very welcome and i do apologize for the inconvenience Ann_(Wed Sep 24 2008 16:56:47 GMT-0500 (Central Daylight Time))> not your fault.. but thanks for trying to help Omar(Wed Sep 24 2008 17:59:01 GMT-0500 (Central Daylight Time))> Please wait, while the problem is escalated to another analyst Nathanial(Wed Sep 24 2008 17:59:07 GMT-0500 (Central Daylight Time))> Hello this is Nathaniel, I am the supervisor on the floor at the time analyst Omar has left room Nathanial(Wed Sep 24 2008 17:59:54 GMT-0500 (Central Daylight Time))> So your are needing the internet service Ann_(Wed Sep 24 2008 16:57:55 GMT-0500 (Central Daylight Time))> Wasn't I speaking to you earlier? Nathanial(Wed Sep 24 2008 18:00:02 GMT-0500 (Central Daylight Time))> Correct? Ann_(Wed Sep 24 2008 16:58:03 GMT-0500 (Central Daylight Time))> Ann_(Wed Sep 24 2008 16:16:42 GMT-0500 (Central Daylight Time))> last night.. I was on the phone with them for about an hour Ann_(Wed Sep 24 2008 16:17:29 GMT-0500 (Central Daylight Time))> Keith, the tech, said he was unable to close out the job order that was set. I did not need anyone to come to my apartment since i already have cable Ann_(Wed Sep 24 2008 16:18:08 GMT-0500 (Central Daylight Time))> he tried for a good amount of time and finally he explained that he was escalating the situation to a higher level support and i would receive a call back Ann_(Wed Sep 24 2008 16:58:57 GMT-0500 (Central Daylight Time))> are you the same rep I was speaking to earlier? Nathanial(Wed Sep 24 2008 18:02:48 GMT-0500 (Central Daylight Time))> No I am only taking my chats that are supervisor chats Nathanial(Wed Sep 24 2008 18:03:17 GMT-0500 (Central Daylight Time))> Was this escalated earlier? Nathanial(Wed Sep 24 2008 18:04:47 GMT-0500 (Central Daylight Time))> Have you called in to talk to a sales representative yet Ann_(Wed Sep 24 2008 17:02:54 GMT-0500 (Central Daylight Time))> user Ann_ has entered room Nathanial(Wed Sep 24 2008 17:12:37 GMT-0500 (Central Daylight Time)) Ann_(Wed Sep 24 2008 17:03:34 GMT-0500 (Central Daylight Time))> I spoke to sales who transfered me to phone tech support who transfered me to you Ann_(Wed Sep 24 2008 17:04:04 GMT-0500 (Central Daylight Time))> i will reposted my convo with sales. Nathanial(Wed Sep 24 2008 18:06:03 GMT-0500 (Central Daylight Time))> There are more than one Nathanial in the call center, unless you were escalated earlier Ann_(Wed Sep 24 2008 17:04:40 GMT-0500 (Central Daylight Time))> must be a small world to get to nathanials in one day Nathanial(Wed Sep 24 2008 18:06:43 GMT-0500 (Central Daylight Time))> Would you like me to get you over back with sales ? Ann_(Wed Sep 24 2008 17:04:49 GMT-0500 (Central Daylight Time))> no i don't need sales. Ann_(Wed Sep 24 2008 17:04:58 GMT-0500 (Central Daylight Time))> which department are you with Ann_(Wed Sep 24 2008 17:05:00 GMT-0500 (Central Daylight Time))> ? Nathanial(Wed Sep 24 2008 18:08:10 GMT-0500 (Central Daylight Time))> I am the supervisor that is in charge of the hsi department Ann_(Wed Sep 24 2008 17:06:26 GMT-0500 (Central Daylight Time))> great!!! Nathanial(Wed Sep 24 2008 18:08:51 GMT-0500 (Central Daylight Time))> You issue is with the account that must be taking care of by sales Ann_(Wed Sep 24 2008 17:06:51 GMT-0500 (Central Daylight Time))> I will go ahead and repost the previous convo with previous reps if you do not have access to them Ann_(Wed Sep 24 2008 17:07:13 GMT-0500 (Central Daylight Time))> I have an account already Ann_(Wed Sep 24 2008 17:07:24 GMT-0500 (Central Daylight Time))> what is my issue... just so I can know Nathanial(Wed Sep 24 2008 18:09:29 GMT-0500 (Central Daylight Time))> What is the account number? Ann_(Wed Sep 24 2008 17:07:47 GMT-0500 (Central Daylight Time))> don't have the actual number but you can use my phone number Ann_(Wed Sep 24 2008 17:07:49 GMT-0500 (Central Daylight Time))> 281 *** ***** Ann_(Wed Sep 24 2008 17:09:01 GMT-0500 (Central Daylight Time))> will the phone number work? Nathanial(Wed Sep 24 2008 18:11:18 GMT-0500 (Central Daylight Time))> Yes Nathanial(Wed Sep 24 2008 18:11:28 GMT-0500 (Central Daylight Time))> The account shows to be closed Ann_(Wed Sep 24 2008 17:10:14 GMT-0500 (Central Daylight Time))> that isn't possible... I have a modem at home that i have had for months now Ann_(Wed Sep 24 2008 17:10:39 GMT-0500 (Central Daylight Time))> do you show that i made a 262 dollar payment about 2-3 weeks ago? Ann_(Wed Sep 24 2008 17:10:51 GMT-0500 (Central Daylight Time))> can you use my address? Ann_(Wed Sep 24 2008 17:11:12 GMT-0500 (Central Daylight Time))> TX 77042 Nathanial(Wed Sep 24 2008 18:13:24 GMT-0500 (Central Daylight Time))> Meaning that sales needs to open a new account in the address that you are in, Ann_(Wed Sep 24 2008 17:11:41 GMT-0500 (Central Daylight Time))> how can you guys take money for an account that does not exist. Nathanial(Wed Sep 24 2008 18:13:50 GMT-0500 (Central Daylight Time))> Since the account was closed for some reason it can not be reopened Nathanial(Wed Sep 24 2008 18:14:13 GMT-0500 (Central Daylight Time))> We have to make a new one and transfer the info over Ann_(Wed Sep 24 2008 17:12:19 GMT-0500 (Central Daylight Time))> if you can't help me.. let me speak to your supervisor.. this is unreal Ann_(Wed Sep 24 2008 17:12:35 GMT-0500 (Central Daylight Time))> it's taking 3 weeks for someone to tell me this? Ann_(Wed Sep 24 2008 17:13:11 GMT-0500 (Central Daylight Time))> last night i was on the phone for an hours with keith, he said the issue was a job order that he wasn't able to close. Nathanial(Wed Sep 24 2008 18:15:14 GMT-0500 (Central Daylight Time))> Like I said let me get you to sales and get a sales supervisor Ann_(Wed Sep 24 2008 17:13:49 GMT-0500 (Central Daylight Time))> do you have an emplyee number, or a way to distinguish you from other Nathanials? Nathanial(Wed Sep 24 2008 18:16:38 GMT-0500 (Central Daylight Time))> Nathanial 32739 Nathanial(Wed Sep 24 2008 18:16:48 GMT-0500 (Central Daylight Time))> This is a phone id Nathanial(Wed Sep 24 2008 18:17:06 GMT-0500 (Central Daylight Time))> That will refer back to me Ann_(Wed Sep 24 2008 17:15:12 GMT-0500 (Central Daylight Time))> thank you. Can you please explain what is going on to the next person Ann_(Wed Sep 24 2008 17:15:18 GMT-0500 (Central Daylight Time))> thansk Ann_(Wed Sep 24 2008 17:15:23 GMT-0500 (Central Daylight Time))> s/ thanks Nathanial(Wed Sep 24 2008 18:17:28 GMT-0500 (Central Daylight Time))> Yes one sec Nathanial(Wed Sep 24 2008 18:25:25 GMT-0500 (Central Daylight Time))> Please wait, while the problem is escalated to another analyst analyst Jessica has entered room Jessica(Wed Sep 24 2008 18:25:31 GMT-0500 (Central Daylight Time))> Thank you for contacting Comcast. This is Jessica. How may I help you today? analyst Nathanial has left room Jessica(Wed Sep 24 2008 18:25:51 GMT-0500 (Central Daylight Time))> Hello Ann! Jessica(Wed Sep 24 2008 18:25:52 GMT-0500 (Central Daylight Time))> Are you a new customer? Ann_(Wed Sep 24 2008 17:23:55 GMT-0500 (Central Daylight Time))> nope Ann_(Wed Sep 24 2008 17:24:07 GMT-0500 (Central Daylight Time))> are you manager? Jessica(Wed Sep 24 2008 18:26:39 GMT-0500 (Central Daylight Time))> No, I am not Ann. I am a sales representative. Ann_(Wed Sep 24 2008 17:24:44 GMT-0500 (Central Daylight Time))> ((((((Nathanial(Wed Sep 24 2008 18:15:14 GMT-0500 (Central Daylight Time))> Like I said let me get you to sales and get a sales supervisor ))))) Ann_(Wed Sep 24 2008 17:24:59 GMT-0500 (Central Daylight Time))> I should be speaking to a supervisor ---as you can see. Ann_(Wed Sep 24 2008 17:25:38 GMT-0500 (Central Daylight Time))> but none the less. I should have an account my address is Houston TX 77042 Ann_(Wed Sep 24 2008 17:25:54 GMT-0500 (Central Daylight Time))> i should have an account that you guys bill me for that i just paid 262 dollars toward Jessica(Wed Sep 24 2008 18:28:29 GMT-0500 (Central Daylight Time))> May I please know the date that you sign up for service? Ann_(Wed Sep 24 2008 17:26:38 GMT-0500 (Central Daylight Time))> about six months ago Jessica(Wed Sep 24 2008 18:28:57 GMT-0500 (Central Daylight Time))> I see. Jessica(Wed Sep 24 2008 18:29:03 GMT-0500 (Central Daylight Time))> Let check this for you. Jessica(Wed Sep 24 2008 18:29:05 GMT-0500 (Central Daylight Time))> Can I have your account number, please? Ann_(Wed Sep 24 2008 17:27:36 GMT-0500 (Central Daylight Time))> i'm at work and thus don't have it.. but i have a bill at home Jessica(Wed Sep 24 2008 18:29:53 GMT-0500 (Central Daylight Time))> It is okay. Jessica(Wed Sep 24 2008 18:30:26 GMT-0500 (Central Daylight Time))> May you verify with me your address, please? Ann_(Wed Sep 24 2008 17:28:56 GMT-0500 (Central Daylight Time))> houston tx 77042 Jessica(Wed Sep 24 2008 18:31:06 GMT-0500 (Central Daylight Time))> Thank you very much. Ann_(Wed Sep 24 2008 17:29:12 GMT-0500 (Central Daylight Time))> soorry that was 9850 Jessica(Wed Sep 24 2008 18:32:05 GMT-0500 (Central Daylight Time))> Ann, I see here that the address you entered is a part of a bulk account where your apartment or condominium complex has already established some level of service at your address. If you have questions regarding this arrangement, the property manager at your location can provide additional information. Jessica(Wed Sep 24 2008 18:32:10 GMT-0500 (Central Daylight Time))> Would that be okay? Ann_(Wed Sep 24 2008 17:31:07 GMT-0500 (Central Daylight Time))> are you kidding me???????! Ann_(Wed Sep 24 2008 17:31:15 GMT-0500 (Central Daylight Time))> I PAY FOR THE INTERNET Jessica(Wed Sep 24 2008 18:33:46 GMT-0500 (Central Daylight Time))> Yes, I understand that. Ann_(Wed Sep 24 2008 17:31:45 GMT-0500 (Central Daylight Time))> 281 *** ***** try that number... Ann_(Wed Sep 24 2008 17:31:50 GMT-0500 (Central Daylight Time))> for my account Jessica(Wed Sep 24 2008 18:34:09 GMT-0500 (Central Daylight Time))> I can see that here. Jessica(Wed Sep 24 2008 18:34:18 GMT-0500 (Central Daylight Time))> Let me check on this further. Jessica(Wed Sep 24 2008 18:35:50 GMT-0500 (Central Daylight Time))> Yes, it is Ann. The address you have is a part of a bulk dwelling. Ann_(Wed Sep 24 2008 17:34:23 GMT-0500 (Central Daylight Time))> ok.. sow that does have to do with my internet account which i got in my name and pay from my account with money i work for? Ann_(Wed Sep 24 2008 17:34:34 GMT-0500 (Central Daylight Time))> im tired of this *** Ann_(Wed Sep 24 2008 17:34:59 GMT-0500 (Central Daylight Time))> if you guys cannot set this up I would like the 262 that i paid two weeks ago back to my account. Jessica(Wed Sep 24 2008 18:37:53 GMT-0500 (Central Daylight Time))> I can see that you paid that amount, Ann. Jessica(Wed Sep 24 2008 18:39:11 GMT-0500 (Central Daylight Time))> Ann, I would just like to confirm your concern on this. Ann_(Wed Sep 24 2008 17:37:25 GMT-0500 (Central Daylight Time))> for what then.. the guy before me said i don't even have an account Jessica(Wed Sep 24 2008 18:40:12 GMT-0500 (Central Daylight Time))> I can see your name on this address, Ann. However, the address you have is a part of a bulk account. Jessica(Wed Sep 24 2008 18:40:32 GMT-0500 (Central Daylight Time))> I can only process orders for residential dwelling here at my end. Ann_(Wed Sep 24 2008 17:38:46 GMT-0500 (Central Daylight Time))> so let me guess.. Ann_(Wed Sep 24 2008 17:38:52 GMT-0500 (Central Daylight Time))> you are going to transfer me Ann_(Wed Sep 24 2008 17:38:54 GMT-0500 (Central Daylight Time))> ? Ann_(Wed Sep 24 2008 17:39:18 GMT-0500 (Central Daylight Time))> what is your id number? Jessica(Wed Sep 24 2008 18:41:21 GMT-0500 (Central Daylight Time))> Please contact your property manager on this matter. Or you may call 1-800 Comcast. Ann_(Wed Sep 24 2008 17:39:37 GMT-0500 (Central Daylight Time))> i called 1-800 Comcast. last night Ann_(Wed Sep 24 2008 17:39:42 GMT-0500 (Central Daylight Time))> they were unable to help me Ann_(Wed Sep 24 2008 17:39:56 GMT-0500 (Central Daylight Time))> my property only pays for the cable not the internet Ann_(Wed Sep 24 2008 17:40:04 GMT-0500 (Central Daylight Time))> they have nothing to do with this. Ann_(Wed Sep 24 2008 17:40:33 GMT-0500 (Central Daylight Time))> i didn't get the internet through them, i got it from comcast, on line at that Jessica(Wed Sep 24 2008 18:44:39 GMT-0500 (Central Daylight Time))> Let me check on this further. Jessica(Wed Sep 24 2008 18:45:40 GMT-0500 (Central Daylight Time))> Ann, as I reviewed your account, it states here that your internet service is not working well, am I right? Ann_(Wed Sep 24 2008 17:45:03 GMT-0500 (Central Daylight Time))> yes Jessica(Wed Sep 24 2008 18:47:16 GMT-0500 (Central Daylight Time))> Okay. Jessica(Wed Sep 24 2008 18:48:14 GMT-0500 (Central Daylight Time))> It states here that there is an unrecovered equipment and has a delinquent balance. May I please know the date you made your last payment on this Ann? Ann_(Wed Sep 24 2008 17:46:33 GMT-0500 (Central Daylight Time))> the week before last Ann_(Wed Sep 24 2008 17:46:39 GMT-0500 (Central Daylight Time))> not sure the date Ann_(Wed Sep 24 2008 17:46:46 GMT-0500 (Central Daylight Time))> it was for about $262 Jessica(Wed Sep 24 2008 18:48:50 GMT-0500 (Central Daylight Time))> I see. Jessica(Wed Sep 24 2008 18:49:21 GMT-0500 (Central Daylight Time))> Thank you for the information. Jessica(Wed Sep 24 2008 18:49:52 GMT-0500 (Central Daylight Time))> Here is what we need to do on this Ann. Ann_(Wed Sep 24 2008 17:48:16 GMT-0500 (Central Daylight Time))> ok... Jessica(Wed Sep 24 2008 18:50:52 GMT-0500 (Central Daylight Time))> Since you already made a payment, you can have your internet back. Jessica(Wed Sep 24 2008 18:51:46 GMT-0500 (Central Daylight Time))> And for you to have it reactivated, you need to contact again your property manager since the address you have is as part of a bulk dwelling. Jessica(Wed Sep 24 2008 18:52:14 GMT-0500 (Central Daylight Time))> I understand that you got your internet at Comcast, Ann. Jessica(Wed Sep 24 2008 18:52:44 GMT-0500 (Central Daylight Time))> However, there is a certain step or procedure to take so that you can have your internet on top of this address. Jessica(Wed Sep 24 2008 18:53:01 GMT-0500 (Central Daylight Time))> The company manager can help you with this. Jessica(Wed Sep 24 2008 18:53:43 GMT-0500 (Central Daylight Time))> I would really love to process your internet, however my tools here at my end are limited only to residential dwelling. Ann_(Wed Sep 24 2008 17:52:09 GMT-0500 (Central Daylight Time))> you know what, have a good night. Ann_(Wed Sep 24 2008 17:52:32 GMT-0500 (Central Daylight Time))> this is not going anywhere. I have spoke to five people with five different solutions. Jessica(Wed Sep 24 2008 18:54:36 GMT-0500 (Central Daylight Time))> Is there anything else that I can assist you further? Ann_(Wed Sep 24 2008 17:52:44 GMT-0500 (Central Daylight Time))> futher.. I haven't gotten any help.
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ID
#136904 Review #136904 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Installation

Comcast's Terrible Product and Even Worse Service

I have been with Comcast only 3 months, and I've already had massive problems which no one can seem to fix. The first was the initial set up of my TV, internet,phone bundle. Not only did my service not work, but the techinician left ILLEGALLY placed wires running across all of my neighbors lawns, and plugged them into a box at the end of the street. I called twice about this, and I was told that someone would come to fix this. No one showed up either time. Luckily an independent contractor was working on my neighbors and saw the wires and fixed them. Now, my On Demand has not been working for a month. I had a technician come and look at it finally and I was informed it was a network problem (for a month?!) and he would call me when he knew more. It's been over a week and I haven't heard from him, and that obviously was not the situation.(which I later confirmed) He merely did not know how to fix this, and couldn't be bothered. I confirmed that there were no network problems, and the issue still hasn't been fixed. Not only this, but every time I have to call for a technician, the phone *** is so long, that it hangs up on me, without giving me the option to wait, and tells me to use Online help. When a tech finally shows up, he has no idea what he is doing. Do not get Comcast! They have a horrible product, even worse service, and they do not care to help their customers. They just want your money. and it's not worth it! I will continue to spread the word about this terrible company wherever I go.
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ID
#136880 Review #136880 is a subjective opinion of poster.
Location
Willingboro, New Jersey
Service
Comcast Tv Service
Loss
$100

Comcast has nasty cutomer servce

Last Monday I call Comcast to pay my bill, I had forgot about it and had my services shut off. When I reach customer service I was told that I was not listed on the account and would not be transferred to collections. After telling her that yes I was, I have been on the account since we signed up and she must be looking at the wrong screen. I told her my husband drives over the road so I would be the only person who ever calls in. I then began to beg her to transfer me to collections, and she just would not do it. All I wanted to do was pay my bill, that woman raised my blood pressure, had me shaking and so upset. I ended up hanging up calling right back, asked the next person for collections and she put me straight through. I told the lady in collections about what happened and she told me that next time just asked to be transferred and that I ,as my husbands wife ,have a legal right to the account. But it doesn't stop there, my TV was turned back on, but my Internet was not. It took Comcast 4 days to work it out, they had to write out tickets to send to engineering or wherever, but it took me hours and several phone calls and days to finally get my service back on line. It is unbelievable to me how the people in customer care, don't care. It seems that every time I call I have more issues, and am treated like ***. I cannot wait to have a different provider come through this area, because I will drop Comcast for everything, phone,tv, and Internet. I am just so sick of dealing with them and their bad attitudes.
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ID
#136865 Review #136865 is a subjective opinion of poster.
Location
Saint Clair, Michigan
Service
Comcast Service Transfer

Nashville Comcast Customer Service Sucks Big Time

Nashville Comcast Customer service is the rudest, least helpful CS that I have ever dealt with iin my 62 years. Beginning with no listing for customer service in the phone book, to rude CS reps who don't listen to what you say, to menus that do not offer an appropriate option, to inability to recontact the same person, to refusal to give other contact numbers, to ad nauseum. Nashville Comcast Customer Service sucks big time. My advice: If you can get other service - DO SO. I can't wait until ATT is availabe in my neighborhood. I hope Comcast loses ALL its customers. Jim
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ID
#136862 Review #136862 is a subjective opinion of poster.
Location
Nashville, Tennessee

Sick to death of Comcast cutomer service

I am so sick of Comcast I could throw up. A couple of weeks ago my phone was acting up so they sent me out a tech, he did not fix my problem so I had to call them back. The next day they sent another tech out, and the problem was on the outside of my house, he fixed it. Then I got a bill for $35.00 for that first tech that didn't fix anything. I called customer service and she told me it was a legitimate charge because that first tech worked inside my house, I tried to explain to her that he didn't fix anything, and asked her if she could see on her screen that I had to have another tech sent the next day, she said "yes, but it is still a legitimate charge". She would not listen to anything I had to say. I then asked for her supervisor, she told me that it wouldn't do any good, that it was legitimate, after begging for a good 10 minutes she finally transfers me, telling me the wait time was going to be extremely long, whatever I have time. It wasn't long at all because I opted for their call back service. When the supervisor called he totally agreed with me and reversed the charges. I just can't understand what is up with those people, and trust me this was not the first or last experience that I have had with Comcast. They need to clean up their act, and all get on the same page....it really doesn't matter who you talk to they all say something different.
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ID
#136860 Review #136860 is a subjective opinion of poster.
Location
Saint Clair, Michigan

Comcast - Over 2 weeks and cannot receive calls

Signed up on prepaid calling over 2 weeks ago, and I still cannot receive calls from the jail facility where my son is at. Called again on 9/22 and again on 9/25, just to be told again that the phone block should be clear within 2-24 hours. I still am worried that it still won't work by tomorrow. The facility I'm trying to get calls from is the Harris County Jail on San Jacinto Road. My phone company is with ComCast. I have explained all this more than once with the pay in advance company.
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ID
#136852 Review #136852 is a subjective opinion of poster.
Location
Chesterfield, Missouri
recently my husband signed a bundle agreement with comcast for our home. after becoming effective, caller id shows with my first name and his last name. this person does not exist. and the contract was signed by my husband, not by me. my husband called comcast and was...
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1 comment
Anonymous
#271469

Pressler and Pressler is a company that Steals from the poor to become Rich. God said these kind of people will be cursed with a curse.When this happens you can all tell me thanks .Because God keeps his promises.There is comming when the are found guilty and are siiting behind bars.

We must all pray that the judges that are in thier pocket are found guilty too.

ID
#136839 Review #136839 is a subjective opinion of poster.
Location
Barnegat Township, New Jersey
Service
Comcast Bundle

Comcast Eternal hold/unreliable cable tv service

I live in northwestern New Jersey in Oxford and last night my cable(tv)went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got ahold of anyone. In my opinion Comcast ***. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!!!!!!
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ID
#136805 Review #136805 is a subjective opinion of poster.
Location
Hackettstown, New Jersey

Comcast-the worst customer service ever!

I've had it with comcast!! Here is the letter that I just sent to the CEO. Mr. Roberts, My name is **** Smith and I've been a customer of Comcast for the past several months. I have to say it's been a very disappointing several months. The incompetence that I have experienced with your company is truly astounding. Let me start with the original request for cable. I called several weeks before my move to set up an appointment to have my cable installed. I took a day off of work to be there only for the tech to not show up. I called the office and I was told by the customer service rep. that somehow it must have gotten "screwed up" in their system. Fine. I made another appointment. On the day of the install your tech showed up, tried to install the box only for it to not work. He went down to the truck to get another box, which also didn't work. By the 3rd box he finally got it working. Two days later the box stopped working and I had no cable. I called AGAIN about the problem and I demanded that someone come out the same or next day to fix it. After being told I would have to wait 2 weeks, I exploded. I protested enough to get the rep. to make me an "emergency" appointment the next morning. I took the morning off of work and again, the tech didn't show. I was understandably furious. The problem was finally fixed several days later. The most recent disaster I've had with your company was when I called to have wireless internet installed in my home because I was starting an online course the following week and I needed internet access. I was told by the rep. that this was something I could do myself and they would send out a "starter kit" for me to do that. A week went by, no kit. I called and the rep told me that it was sent out several days ago and I should have it "any day now". Another 5 days passed and still, no package. I called AGAIN. This time I was told by the rep that answered that they had no record of me ever calling and requesting this service and no package was ever sent out. UNBELIEVABLE! Then he told me as long as I have the modem from the phone line that I should be able to do it over the phone with the tech. I was transferred to the tech. He started to explain to plug in an ethernet cable to my computer and the modem, and I stopped him and told him I knew I could do that, but the whole point was I wanted WIRELESS access. Now he tells me that someone would have to come out, and its going to be a 2 hour job, and there is an additional fee...etc. I told the tech that it takes 5 minutes to install a linksys wireless adapter and I would just do it myself. I asked him if I were to do that would I get internet access, he didn't know. I've only been a customer since July 1st and already I've had all these problems. If I had any other choice for service I would have dropped you within the first week! Unfortunately in Belmont, MA you guys are a monopoly and there is nothing else to choose from besides satellite which I don't want. I don't have to tell you how shameful and completely incompetent your staff is, I'm sure you are well aware and just don't care because you still get you're fat paycheck. I have met with false information and attitude every time I have called there with a problem, only to be promised things that never happen, and no one knows what happened before...bla, bla, bla. This is the worst customer service that I've ever gotten from anywhere! I've had more luck with the RMV than with you!! I've discussed this with many other Comcast customers who all have had similar experiences with your company. When are you going to get on the ball and start taking care of these mess ups? It's extremely frustrating, and a waste of time to ever ask for anything through Comcast, horrible. There are more blogs on the internet about problems with your company than I can even count. What does that tell you??? It tells you that your customers are fed up and disgusted with the lack of competent service that they have had to deal with!! Through this whole ordeal I have never once been offered a discount or credit for any of these mess ups, I've always had to make a big stink before I've even gotten a meager "discount" on services. I've missed several days of work, been inconvenienced many times and all I get from your reps is "I don't know" and "not my fault." Than who's fault is it? I strongly suggest you do something about these issues because I can tell you that many of your customers... the ones that fund your paycheck....are very angry and dissatisfied with Comcast. All you have to do is go to google and type in Comcast complaints and you will find hundreds if not thousands of unhappy customers. Its a disgrace.
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5 comments
Anonymous
#245763

Comcast Will Not Honor Their Orignal Sales Contract at a Fixed Rate

And Try to Add on Aditional Charges, When Asked About This They Their Agents First Swore Up & Down That It Was Just the Taxes & When I showed Them Specifically Where the Error Was in My Bill & In My Monthly Pricing Plan Then They Put Me On Hold Only to Come Bac with the Idea That it Was Then That They Raised the Price of My Modem And That Was Not Covered Under My Monthly Charges, But My Sales Agreement Says Otherwise

And Does Cover & Include Inrternest, So That Just Doesn't Hold Up.

Service Has Been Lousey, No One Ever Answers the Phone or Gets You to the Proper Departments.

They No Longer Reply to My E-Mails, I Have Had 2 Cable Boxes Stop Working On Me in the 4 Months That I Have Only Just Had the Service, Their Personal Sales Representive in My Neighborhood Is Absolutely Worthless,

Does Nothing for Me That He Promised, Nor Does He Even Answer or Respond to

My Calls Half the Time, and When He Does, He Just Tells Me I'll Have to Call Comcast About That.

Absolutely Worthless & the Bundles Are Nothing More Than ...

Lies & Complete Scams !!!

Anonymous
#244735

Hi Hello,

I'm Writting You Because I Have Never Seen a Bill or Anything Like This Before

Niether From You or Any Anyone Else for that Matter.

Previous Bill

Previous Balance $116.69

**** THIS IS NOT ONLY AN INCORRECT AMOUNT ACCORDING TO MY CONTRACT AGREEMENT

BUT ALSO ONLY THE CURRENT AMOUNT DUE AS WELL, WHICH ACTUALLY SHOULD BE $112.76

FOR MONTHS 1-12

Current Bill

(2/9 - 3/8)

Service (Recurring charges) $109.99

**** THIS IS ALSO IN ERROR, AS MY MONTHLY RECURRING CHARGES FOR MONTHS

1-12 IS ONLY AT $89.99 AND THIS SHOULDN'T BE THE CHARGE UNTILL MONTHS 13-24 ****

One-time fees, PPV, Usage (Non-recurring charges) $0.00

Taxes, surcharges, fees $6.70

Total bill $116.69

**** THIS SHOULD ONLY BE $112.76 ACCORDING TO MY ORIGINAL CONTRACT ****

Payments/Credits

Total (previous + current) due 02/03/2011 $233.38

**** THIS IS UNHEARD OF, AS MY CURRENT BILL DUE CAN NOT BE COMBINED

WITH MY NEXT MONTHS CHARGES THAT WOULD NOT BE DUE YET UNTILL THE END

OF THIS MONTHS PERIOD, AS WITH ALL MY OTHER BILLS, SO WHU INCLUDE IT

AND STATE AN INCORRECT DUE DATE FOR THE 2 BEING DUE ON 02/03/2011

GRANTED, MY CURRENT MONTHS BILL MAY BE A FEW DAYS LATE ...

BUT THAT IS DUE TO THE FACT THAT FOR ONE I HAVE BEEN CALLING & WRITTING YOU

IN HOPES TO UNDERSTAND IT & COME TO SOME KINDA RESOLUTION ...

WHEN THEN TO MY SUPRISE I GET THIS ADDITIONAL INCORRECT BILLING NON SENSE

TO HAVE TO TRY AND DEAL WITH, WHEN IN ALL ACTUALLITY NONE OF MY BILL IS PAST DUE

AND I FIND THIS VERY RUDE AND ERRONIOUS, AS WHEN I SIGNED UP AND AGREED TO THIS SERVICE

I WAS EXPLAINED BY A COUPLE OF YOUR AGENTS & REPRESENTAVIES THAT ...

BECAUSE I AM ON SOCIAL SECURTIY DISABILTY & DO NOT GET PAID UNTILL THE 3RD OF EACH MONTH

IT IS IMMPOSSIBLE FOR ME TO PAY & I ASKED THAT MY BILLING DATEES BE CHANGED ...

AND I WAS TOLD FLAT OUT BY THEM ...

"OH NO, DON'T WORRY ABOUT IT AS THAT FALLS WELL WITHIN YOUR GRACE PERIOD

AND THAT NO CHANGE NEED BE MADE."

NOW YOUR NOT ONLY TELLING ME THAT I AM LATE & PAST DUE ...

WHICH I FIND VERY RUDE CONSIDERING,

BUT THAT I ALSO HAVE TO PAY THE NEXT MONTHS EARLY AND WITH IT AS WELL BY

02/03/2011

I DON'T THINK SO & THIS IS TOTALLY WRONG ...

AS IS WITH TRYING TO CHARGE ME MORE FOR EQUIPMENT RENTALS

WHEN I HAVEN'T ANYTHING MORE THAN WHAT WE ORIGINALLY AGREED UPON.

AND IF YOU WANT TO RAISE YOUR RENTAL PRICES, THATS FINE ...

TELL IT TO YOUR NEW CUSTOMERS AND SELL IT TO THEM AT THAT RATE

BUT DON'T TELL ME WHEN WE ALREADY HAVE AN AGREEMENT THAT I'M SUPPOSEDLY LOCKED INTO,

AS THATS TOTALLY NOT FARE & COMPLETELY WRONG,

BECAUSE & IF THAT IS THE CASE, THAT WOULD THEN ALLOW YOU TO SIMPLY

CHARGE ME ANYHTING YOU LIKE, OHHH BY THE WAY TODAY OUR MODEM RENTAL WENT UP TO $100.00 A MONTH

AND THERE'S NOTHING YOU CAN DO ABOUT IT, YOUR LOCKED IN ...

AND ISN'T THIS ALL SO VERY CONVIENIANT FOR YOU AS THIS JUST HAPPENS TO FALL

JUST AFTER MY 30 CANCELATION PERIOD, HHHMMMMM ...

I SMELL A COMPLETE SCAM, ESPECIALLY AFTER YOUR AGENTS ATTEMPTED TAX EXCUSE DIDN'T PAN OUT.

THEN ON TOP OF IT ALL, IF THIS WAS THE CASE ...

AND I CAN NOT DOWN GRADE TO CHEAPER EQUIPMENT OR ANY LESS OF A KIND OF PACKAGE

AS I AM LOCKED IN, AND HAVE TO PAY THE SAME RATE WEATHER I USE A CHEAPER

CABLE BOX RENTAL, OR ANY OTHER SERVICE ... I STILL HAVE TO PAY THE SAME.

SO THEN WITH THAT IN MIND HOW CAN U POSSIBLE EXPECT TO BE ABLE TO TURN AROUND

AND DO THE EXACT SAMETHING TO ME, ONLY TRYING TO CHARGE ME MORE FOR THE EQUIPMENT ...

AND THE EXACT SAME USED RENTAL EQUIPMENT THAT IS COSTING YOU NO MORE THAN IT DID

THE DAY I SIGNED THAT ORIGINAL CONTRACT, THIS IS OBSERD.

NO ONE WOULD EVER AGREE TO SUCH A THING IF THAT WAS KNOWN,

WAS THE CASE OR COULD EVEN EVER HAPPEN,

AS WHEN YOU SIGN A LOCKED IN CONTRACT AGREEMENT AT A SPECIFIC PRICE, THEN THATS WHAT IT IS ...

THERE IS NO VERIANCE LIKE THIS FROM MONTH TO MONTH REGUARDLESS.

BESIDES ALL THIS, MY SERVICE HAS BEEN VERY VERY LOUSY ...

FIRST OF ALL, IT TOOL YOU ALL OVER A MONTH TO GET MY BOCKED NUMBER ACTIVATED.

I SPOLE WITH SEVERAL AGENTS ALL THROUGH THAT TIME PERIOD, ALL SAYING THAT

THEY WOULD HAVE THAT ADDED ON FOR ME,

AND THAT I HAD TO WAIT A WEEK OR SO FOR IT TO PROCESS

WHICH I FIND REDICULOUS, BUT IN ANY CASE, I WOULD WAIT & WAIT ...

ONLY TO KEEP HAVING TO CALL BACK AND FIND OUT THAT IT WAS NEVER DONE,

NEVER ACTIVATED, AND THAT SUPPOSEDLY THE AGENTS ENTERED THE WRONG CODE FOR IT.

NOW ISN'T THAT SOMETHING, JUST IMAGINE THE LEVEL OF INCOMPETENCE ...

THE FIRST TIME, BUT THEN NOT JUST ONLY THE FIRST TIME, BUT THE SECOND & THE THIRD ...

AND SO ON, I MEAN COME ON, DOESN'T ANY BODY THERE EVEN KNOW WHAT THERE DOING ???

THEN MY BRAND NEW CABLE BOX STOPS WORKING

AND IS UNABLE TO CHANGE CHANNELS AT ALL & SO ON ...

SO I HAVE TO WAIT FOR YOU ALL TO COME OUT & REPLACE IT WITH A NEW ONE

AND GO THROUGH THAT ALL,

WHEN TIME IS MONEY FOR EVERYONE,

AND I HAVE WASTED & PUT SO MUCH TIME INTO DEALING WITH THIS

SITUATION ITS JUST NOT EVEN FUNNY, AND WHATEVER HAPPENED TO CUSTOMER SERVICE ???

ONE HAS TO WAIT AGES & AGES ON HOLD, BEING TRANSFRERED HERE & THERE ...

TELLING ONES STORY OVER & OVER AGAIN ALL DAY & NIGHT LONG,

I MEAN HOW REDICULOUS IS THAT, PEOPLE GOT LIVES & KIDS TO FEED ...

THIS IS SUPPOSED TO BE CONVINIANT, SOME CONVINIANCE.

THEN THE CABLE BOX REPLACEMENT THAT I GOT ...

WAS AN OLDER MODLE THAT HAD OBVIOULSY SEEN ITS DAYS

AND BEEN WELL USED BEFORE AS ITS SCRATCHED UP A BIT & DON'T LOOK THAT GREAT,

BUT I FIGURED, OH WELL ... LEAST THIS ONE WORKS BETTER.

BUT THEN YOU ALL GO & TRY & RAISE MY RATES, UNBELIEVABLE !!!

I SHOULD BE GETTING A DISCOUNT FOR ALL THE ERRORS, MISTAKES & HASSLE.

BUT NO ... NOW YOU ALL JUST WANNA CHARGE ME MORE, THIS IS PROPOSTEOUS !!!

MY DARN COMCAST NEIGBORHOOD REPRESENTATIVE IS USELESS ...

HE PROMISES SO MUCH, AND ALL THIS JUST 2 SELL YOU ON A SERVICE AND GET YOU LOCKED IN

AND THEN BASICLY JUST DIAPPEARS, BUT HE SAYS ...

"OH CALL ME IF U HAVE ANY TROUBLE, I'LL GET EVERYTHING WORKED OUT FOR YOU,

YOU WON'T HAVE TO WAIT ON LONG HOLD LINES & THAT ... I'M YOUR REPRESENTATIVE"

THIS IS A RIGHT BUNCH OF LIES AS WELL, AS HE CAN'T EVEN BE REACHED HALF THE TIME

JUST LIKE YOU ALL, AND THEN ON TOP OF IT HARDLY EVER EVEN CALLS YOU BACK ...

AND WHEN & IF HE EVER DOES, OLE POOR ROSCOE ... HE CAN'T EVEN EVER DO ANYTHING FOR U !!!

HE JUST SAYS "OH, YOU'LL HAVE TO CALL COMCAST ABOUT THAT, CALL ME BACK & LET ME KNOW HOW IT ALL WORKS OUT"

YAH ... GREAT, THANKS ALOT, JUST ANOTHER BIG COMPLETE WASTE OF TIME !!!

I SUGGEST YOU STOP GIVING THESE PEOPLE COMMISSION ...

AND START GIVING CUSTOMERS THE ... TRUTH !!!

THEN AND MAYBE THEN YOU MIGHT DO BETTER OFF.

BUT THEN YOUR COMCAST E-MAIL SERVICE IS THE WORST I HAVE EVER SEEN IN MY LIFE !!!

YOUR SENT MAILS ALL DISAPPEAR IN A MATTER OF DAYS & YOU LOOSE ALL RECORD OF ANYTHING

AND THIS IS TOTALLY UNHEARD OF & UNACCEPTABLE ... I CAN'T EVEN USE IT.

AND EVEN WHEN I HAVE TRIED TO, THE THING TIMES OUT ON YOU

AND YOU LOOSE ALL THAT YOU JUST PUT INTO COMPOSING THAT E-MAIL,

ALL IS LOST THANK YOU VERY MUCH !!!

AND THIS IS THE SECOND TIME I AM HAVING TO TRY & WRITE THIS ONE HERE TO YOU ...

AS SAME THING, I LOST THE FIRST ONE AFTER IT WAS ALMOST & NEARLY DONE

AND AFTER HAVING PUT SO MUCH TIME INTO IT.

SO NOW I AM HAVING TO TYPE IT ALL OUT ON A WORD DOCUMENT FIRST ...

JUST SO I CAN HOPEFULLY SUCCESSFULLY SEND IT UT TO YOU, THIS IS CRAZY !!!

I AM SO TIRED, AND I HAVE BEEN DEALING WITH THIS & PUTTING FAR TO MUCH TIME INTO THIS,

ALL BECASE PEOPLE THERE CAN'T SEEM TO DO THIER JOBS RIGHT ...

AND ON TOP OF THAT, APPARENTLY NO ONE HAS HEARD OF OR RESPECTS A CONTRACT AGREEMENT.

SO I DON'T KNOW WHAT YOU WANT TO DO ABOUT THIS ...

BUT I SUGGEST EITHER YOU HONOR YOUR CONTRACT WITH ME

AND OFFER ME SOME KINDA COMPENSATION FOR ALL THIS, OR I'LL JUST HAVE TO GET SERVICE ELSEWHERE.

THANK YOU, AND MOST SINCEELY, BRIAN P. BRICK

Anonymous
#244715

The only people that don't have problems with comcast, are the people that work for comcast!

rowdyone
#50285

Liam your a punk. And comcast is terrible when it comes to customer service.

Anonymous
#37123

It's not the CEO's fault those people give you bad service, and you can't judge a nationwide business on this. They should not miss appointments but it may be the bad service is mostly in your area or may have been the fault of only a few people.

Also you realize you can just buy a wireless router? They don't need to install anything... I have been a comcast customer for a few years now and its by far the most stable and fastest internet I have ever had. Maybe there are so many blogs about comcast problem because you SEARCH for them and because its a HUGE company.

Go back to AOL if you want to *** that much... then you will REALLY be happy.

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ID
#136700 Review #136700 is a subjective opinion of poster.
Location
Boston, Massachusetts

Comcast gave same email as another customer

Not only did Comcast make me wait several different times for them to not show up, they also let me sign up for an email address that someone else already had. When I would try to log in to a website if the other person already had an account there I would be able to log in to there profile. One time I couldn't remember my password so I clicked on the icon where they would send it to my email and they sent me a generic password to log on. I ended up logging into the other persons account and was able to see all their information. Including name, address, phone number, and credit card info. I used to always get the other person's private emails from friends and companies. I was then startting to wonder what emails of mine she was getting. I called and complained to Comcast, all they did was tell me they would look into it. Which they never did. I am tired of calling them because of constant mess ups on my statements, bad connection with my cable, or internet running slowly or not running at all.
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1 comment
Anonymous
#37207

I fear this is happening to me as well. I am receiving all kinds of personal and confidential information that appears to be intended for another person with the same name as me but that is located several states away from me here in the US.

Comcast tells me they are "looking into it"! I have been able to get the other persons fax number and possibly their address from some of these messages and have been attempting to contact them. I have also contacted a few of the people from what appear to be legitimate businesses that appear to be contacting this other person to explain the issue to them and have asked them to please inform thier customer (this other person with my name).

So far no luck!!!! Been going on for months...

ID
#136687 Review #136687 is a subjective opinion of poster.
Location
Sacramento, California

I wanted COMCAST not Roaches

I am extremely upset! I just moved into my new place bought all new furniture appliances 3,50in plasma t.v's !, i ordered comcast they came to install cable phone internet one of the boxs taht i know of because i havent checked the other two was/ is infested with ROACHES! Roach *** all inside the box! its disgusting! To make matters worst the box with the roaches is in my BEDROOM! This is unexceptable i have spent about three hundred dollars on RAID products at this point a im calling the experts orkin & i EXPECT comcast to foot the bill!
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5 comments
Anonymous
#45401

I have a feeling that formeremployee is a disgrunted employee that got fired.

Anonymous
#38596

I don't know if you know this but Comcast uses previously used boxes. The cable box that you have was probably in a roach infested location before-hand and the person in charge of checking these boxes was being very lax in his judgment. Most likely Comcast wont do anything because the unfortunate thing is they just dont care...

Anonymous
#36669

comczst is so full o shitgo ahead and order their internet package and see what happens in a short time you wind up paying for sombodies college educationand the speed is the same as dailup no great miricle

the only speed is the speed with whichthey multiply your bill and hound you

Anonymous
#36653

Perhaps the bugs were in your house and got into the box and you are trying to *** them into paying the bills. With your spelling and grammar you probably have limited education.

That means you probably have a low paying job and can't afford to pay the bill so you are trying to get someone else to pay for it. I see how this whole thing is playing out.

Anonymous
#36647

We apologize for experience.

We would like to investigate this so that we can prevent any recurrence in the future.

Please send us the phone number on your account at the email provided below. This information will help in our investigation.

Thank you for providing the opportunity to assist!

Mark C.

Comcast Corp.

We_Can_Help@cable.comcast.com

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ID
#136512 Review #136512 is a subjective opinion of poster.
Location
Chicago, Illinois

Comcast cannot even access their own records

comcast came out to hook up new service and did the installation wrong. i had a different technician come out to correct the installation, who decided that the original work was a failed installation and wrote on the work order that there was no charge. then i got a bill for the second installer. i called comcast with my copy of the second work order in hand, on which the technician had written "failed install, no charge". Comcast told me that they had no way to access their own originals and that the only way they could correct my bill was for me to fax my copy of the original to them; it would not work if i copied my copy of the original and mailed it to them with the bill. furthermore, their local office is only open during hours at which i am at work already. i refused to use my time to fax something to them that they should already have. the result of this will be that have no cable service unless i go thru satellite. at this point that is just fine with me. this is disgusting incompetence on par with recent work (or lack of it) done by our congress.
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1 comment
Anonymous
#36436

The original copies are turned in for archive and supervisory purposes and the technician has a copy. These are not even close to a CSRs area.

I would guess the root of the problem may have to do with the new paperless system transition, just a thought, but maybe the tech wasnt authorized to give you free installation even if it was a second trip.

Just fax your copy to the CSR rep who has the ability to drop the charges. It wont take but a few seconds to fax for verification and the problem will be solved.

ID
#136333 Review #136333 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Comcast Installation

COMCAST Customer Service

As a result of the extremely poor service that I have received this past weekend from COMCAST, I have decided to switch my bundle of services for cable, high-speed Internet and telephone to Verizon. This past Saturday, 20 September 2008, my telephone service was interrupted due to an issue within the COMCAST infrastructure. This unfortunately is the third bad experience that I’ve had with regard to my telephone service within the first year. This morning, 21 September 2008, I again had no telephone service, High Speed Internet or digital cable service. I called customer service before 9 AM and was told by Eric x7955 that it was too late to dispatch a service technician. In my opinion, this appears to be a reoccurrence of the prior day’s issue and should have been treated as a priority. I was offered by Eric inconvenient times for service during the week so I requested to speak with a supervisor. I was informed by Eric that Joe (x7248), the supervisor, was unable to help me. When I again requested to speak with a supervisor, I was told there was nothing that could be done. Bottom line is that as a customer, I was prohibited from elevating my concerns. I requested that Eric provide Joe my telephone number. I have not heard back from either Joe or Eric. I have never been treated so poorly and with such little respect as I have this past weekend. Their customer service is non-responsive and irresponsible. COMCAST as a company has failed me and they have driven away a very long term customer.
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ID
#136296 Review #136296 is a subjective opinion of poster.
Location
Baltimore, Maryland

Comcast is not working to restore services after Hurricane IKE

My Comcast services have been down for more than one week. I have been without telephone and Internet services for 5 days even after the power was restored due to IKE. I haven’t seen any Comcast vehicles driving around to restore services. It is ridiculous that after IKE you were told to make phone calls and visit websites to get information while you CANNOT get your phone and Internet services at all. Power companies were able to restore power to millions of customers in one week. Comcast will NOT even work on customers without power. It seems to take forever for Comcast to restore services even after power has been restored.
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13 comments
Anonymous
#44729

wow, ive got some bad news for you guys. i live on galveston island...thats right...ON the island (ok some 15 calls (alright, only 13...15 just sounds better) before i came to this point and there is still some intermittancy issues, but at least it works in some capacity...

Anonymous
#42038

People in the Memorial area was hit the hardest I know a few tech's in that area that was sleeping in there trucks for 4 hrs and then back to work for 16 hrs or so.....THEY ARE WORKING ON THE RICH FOLKS TOO!!!! First of all Centerpoint had to restore power first before comcast could start there repairs...Then they had to put generators at every location because CENTERPOINT by passed all of there power supply's.

as of 10/13 comcast still has generators running there plant.There technicians have not had a day off since the storm and you have the high and mighty people calling in with *** calls slowing the major calls. Boxes are not even hooked up to cable so no they will not work or tv's not on channel 3.

Anonymous
#41784

I have now been without service for over 1 month since Ike. Comcast is ridiculous.

They tell me something different every time I call.

When uverse comes into the neighborhood, I am switching...along with about 3 other blocks worth of people I know. If this Comcast doing its best, it needs to hang it up.

Anonymous
#40130

Call the corporate office. Still haven't heard anything about my service.

I have spoken to over 20 different techs and costumer service reps - nothing. They keep telling me there are no outages and then they again want to schedule a tech. However, what's funny is that all my neighbors have no comcast service.

All I have to say is Comcast is horrible. That's what happens when you have a quasi-monopoly.

Anonymous
#38543

Funny thing....yesterday, after I posted my comments on this page, I came home from some errands to see a Comcast truck in front of my house! I stopped, talked to the tech and was told that I should have cable back on.

Sure enough, he and I go inside, turn on the TV and box, and WOW, cable. Strange, very strange, since I haven't seen any other trucks in my area AT ALL. AND, I hadn't spoken to anyone about my outage since I couldn't get an answer to my calls. Kinda freaky!

I agree with you Frustrated and Confused.

I do believe that most Comcast customers who had an outage just wanted basic and simple information about what progress was being made to restoring services and in what areas. Like you stated, Centerpoint and the City of Houston were able to hammer out a plan and timetable for working on their respective (and much larger) issues, which were then published for all to see.

Comcast obviously felt no need to inform their PAYING consumers of the status of their restoration work. I am sure that many dissatisfied customers will be switching to the other TV options that are out there, and will hopefully have a better customer service experience.

Anonymous
#38300

I had electricity restored on Tue after the hurricane and was estatic! Then is went out for about a day, then worked for several days and went out again Wed 9-29.

It is now Tue 9-30 and still no cable. The recorder just says "there is an outage in your area. Technicians are aware of it and are working toward resolution". Stayed and held for a rep.

and they can't give you any information AT ALL. I tried to relay that we would just like to know something - Centerpoint published a plan and even the City of Houston has published a trash/debris plan. Someone should know what is going on, what has and has not been done and where the workers are assigned each day. Why can't they pass this to their customer service reps to relay to us - or even post on a website or something?

It is lack of communication to the people that makes them crazy and mad. I assume that Comcast will lose a LOT of customers over their lack of communication to the public. Centerpoint was brave to stick their neck out and post their estimates for completion by zip codes and they seem to meeting most of what they said. Good for them.

Yuk for Comcast. They are either poor planners or poor communicators.

Both are apparent. Comcast - ARE YOU LISTENING TO US?

Anonymous
#38013

Quote:

"1. Written by Comcast is doing its best, on 29-09-2008 11:01

Comcast is working to get all the damage done after IKE.

What are you thinking that Comcast sent IKE or what?

Please whats your problem, comcast is doing its best."

Dear Comcast is doing it's best,

I'll TELL you what my problem is!

I fully understand that the damage done to their lines/equipment by Ike is widespread and devastating, BUT....

all many of us ask for is just an update, some basic information. Are they working in our areas? If not, can they tell us when we MIGHT see some progress? I'm not asking for exact date/time when service will be restored, just a rough estimate. Centerpoint was somehow able to share that info, so why not Comcast? Is that too much to ask?

My current bill is $189.10, just for t.v services. They owe it to me and all of their customers to let us know if we can expect our service to remain out for 2 days, 2 weeks or 2 months!

So, my question to you Comcast is doing it's best is this: If they are "working to get all the damage done after Ike", where is this work taking place? If you can't answer that simple question, I'll just assume you work for Comcast. That would explain everything!

Anonymous
#38003

Comcast is working to get all the damage done after IKE.

What are you thinking that Comcast sent IKE or what?

Please whats your problem, comcast is doing its best. :)

Anonymous
#37992

Day 18 and still not even a sighting of a Comcast truck anywhere in the Memorial area (where power has been restored for 14 days in some neighborhoods). It begs the question, where on God's green earth ARE all those trucks?

Anyone?? Please report on this site if you see those trucks in your area!

Anonymous
#37609

Day 13 here, still no Comcast Service in Spring. I thank heaven that I don't have their phone service.

Once my services does come back. I'll call in for my credit, then cancel my service.

I have yet to see a Comcast truck in my area.

AT&T has been in the neighborhood dropping generators at all their access points and providing service to my neighborhood. I'm sure it will be more expensive, but I don't mind paying for AT&T based on their response.

View more comments (12)
ID
#136216 Review #136216 is a subjective opinion of poster.
Location
Houston, Texas

Comcast - Slow as a turtle

i donot know what your services has done to my computer but with comcast it has slowed down so much that my computer is as slow as the turtle on your ad,every time your repair tech have worked on my computer it get slower and slower,i am really disturbed over this action ,i am thinking about un hooking comcast if no improvement is made.for the price you have charged each month i really feel that a great injustices that i am not getting what i am paying for,i really feel that i am being over charged for my cable and also for my internet services,the cable is so redicules that i am subjected to the same movies day after day and year after year.
View full review
ID
#136008 Review #136008 is a subjective opinion of poster.
Location
Colorado Springs, Colorado