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Comcast web site wants too much information

Comcast web site refuses to give general product information unless you enter your street address. And, you can't send comments on their web site without entering even more personal information. If you want to compare their service with others, you can't access the information. They shouldn't have an internet site that doesn't provide consumers with general price information. It isn't a safe feeling to feel forced to enter a street address. All they should require is a zip code. If your area is blocked out of service, then there should be a notice stating the areas where service isn't available along with the product information. The Comcast web site is very User Unfriendly.
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1 comment
Anonymous
#40785

comcast is the worst company ever when it gets to resolving problems and their custermor service has the rudest and unprofessional people who work there, they will lie to you to keep you there, i had a problem with my phone service for two and half months basically it just didn't work had no dial tone call comcast three times to come and fix it with instruction to call me before hand on my cell to make sure i could have someone there, well needless to say they didn't call and just left a note saying they where there. i called back the third time and finally they followed my instruction and called and had no problem getting in to fixed the phone.

the service man said the phone was not hook up correctly there was a short in the line and he fixed it in about 10 minutes . the week before he came out i talk to adam in custermor service he seen where i had called before and where i had instucted for them to call before they came out so he said to deal directly with him and he would get me a credit for the time i had no phone service just to call him back after the tech came out and fix the phone. well i did and he wasn't in the office as he said he would be well i called back and talk to Angie in Custermor service in the knoxville tennessee office who was just basically very rude so I made the commit about canceling my service and she came across like she really didn't care. I think companies like comcast only think about one thing and thats making the money.

they could care less about you or me. I truely do not understand why comcast believes they can get paid for a service they don't supply for what ever reason, but they do. I made the commit to one of the reps .

Let me just put it this way if you went to a resturaunt and order and meal and they never brought it to you would you pay for it. I don't think so but comcast does they expect you to pay for service you don't get .

signed a very dissatified custermor

ID
#138703 Review #138703 is a subjective opinion of poster.
Location
Vergennes, Vermont
Service
Comcast Internet Service

Stay away from Comcast!!!

After years of abuse from Comcast, I am wondering today why I have put up with it for so long. There are other options out there. I received a call from a collection agency today who was hired by the worst cable company EVER... Comcast! I've never paid a bill late once. My bill for this month isn't due for two weeks. It wasn't a friendly call. They were treating me like a deadbeat. When I called to ask why this happened, they simply apologized and said they would "look into it." AVOID THIS COMPANY AT ALL COSTS!!!
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1 comment
Anonymous
#44361

I have been a Comcast customer for 10 years and have never had a problem with them. It seems a HUMAN makes a mistake and our jump to conclusions society reacts without knowing the full story.

Just think in your mind the last time you have made a uncharacteristic mistake and felt so dumb and wondered what other people were thinking. Just log onto this website and 75% of the complaints are exactly what those people are thinking.

ID
#138549 Review #138549 is a subjective opinion of poster.
Location
Fresno, California
Loss
$235

Comcast is terrible

My hd feed goes out all the time. When I call, I am on hold for at least 10 minutes (like tonight). When I finally get a customer service rep, I am offered to pay additional money to fix their product which is not working. (HD DVR box) I already pay close to $200 per month for a static-ridden phone, internet, and cable. When I DVR shows, I go to watch them only to find out the hd feed was disrupted and they have a messed up picture and bad sound. (I have exact dates when this happened- at least four times) . When you call they are incredibly rude and only want to sell you more services.
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ID
#138522 Review #138522 is a subjective opinion of poster.
Location
Clementon, New Jersey
Service
Comcast Internet Service
Loss
$175

Comcast - Charging for no service

Unrelated to the storm- my cable (internet & tv) went out in August - it took them 5 days to get someone out to fix it. Funny thing was I could get the guide on tv but no pictures. The technician told me it was some sort of problem only on my line. I was promised a credit for the days I was without service over 2 months since the incident I am still trying to get the credit. Related to the storm - I called when I got power because my internet was out and my TV was doing the same thing as in August - guide but no picture. I suspect that whatever the tech did in August is broken again as my neighbors all had their services (comcast/at&t etc) running including one who told me his cable never went out even in the storm. I called comcast & they wouldn't come fix my service because there was an "outage in the area". Not sure what area they mean since it was just my house. Called a couple of days later & convinced the CS dept it was just my house - no other reports were coming in from my neighborhood. So service was scheduled - NO ONE SHOWED UP & NO ONE CALLED TO CANCEL. Service was rescheduled and ONCE AGAIN today no one showed up & no one cancelled. Comcast is able to run their business like this because there is no other cable internet provider. Get this - I tried to cancel my service today but if I do they will only give me credit for the outage up until the 24th and they will bill me for service from the 24th til today - no matter that I still do not have service. I am trying to find out who I report this to - there has to be a federal or state agency that handles a business saying that they will charge you for services NOT received. I am posting this everywhere I can - we all need to report this to the state.
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1 comment
Anonymous
#40190

Went thru some problem a bit like that

w/ comcast myself.

Here is what I did-215 665 1700 is the

number for HQ in PA. Call that number

and speak (don't EVER take no for

an answer-regardless-) and DEMAND

follow up.

I try to settle things myself, but at times

I must get people to do what they are

hired to do........work for a living!

You will get results.

Good Luck!

ID
#138366 Review #138366 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Comcast Internet Service
Loss
$152
I switched to the comcast bundle last year, ever since I did, every month my bill has been incorrect and every month I have to call and spend an hour or more on the phone trying to get it straightened out. I even had to take time off from work and spent 2 hours at...
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ID
#138364 Review #138364 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Comcast Bundle
How can you sell if your managers put every kind of impediment in front of you, and won't let you out in the field? I've been subjected to every kind of discrimination--gender, age, and religion. 4 weeks without a paycheck, because they "hire" you...
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6 comments
Anonymous
#500019

I just got hired by Deluxe Marketing Inc., and it seems like a pretty decent company. I like that it's people oriented and seems like a fun place to work.

I don't care if it's a sales job; I'm just grateful to be employed after months & months of searching. And this'll be a good experience for me as well, as I don't have much job experience...

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ID
#138255 Review #138255 is a subjective opinion of poster.
Location
San Francisco, California

Comcast Cable Company should be out of business!!

I was with Warner Cable before it was bought out by Comcast. I have been unable to have my cable service fixed for EIGHT weeks. I have had 4 techinicians that came and each said they fixed the problem. I have switched 2 boxes. I have spent numerous hours on the line complaining. This evening was tops! After being out of service on internet, phone and cable since Sept 12 internet and phone came back on today. Cable still out. 1 call said it would be on in 30 minutes after troubleshooting..NOT. Called back 5 times hung up four because I was on hold longer than 15 minutes. Last time they said they could not schedule a tech to come out because there are outages in Area. Now I am done! What a *** I am to have lasted this long with such incompetence!!! ATT here I come. Please help me out!
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ID
#138049 Review #138049 is a subjective opinion of poster.
Location
Reston, Virginia

Comcast - Unparalleled Incompetence, Appalling Service

How can Comcast exhibit such astounding incompetence and abysmal customer service and still be in business? I guess they must be paying off the right politicians to retain their monopoly on cable service. I subscribed to Comcast cable and internet service in South Florida in November 2007. From the beginning I had nothing but problems. First, I could only get about 10 television channels. It took three months, a number of missed appointments, a series of visits by an assortment of chuckle-head technicians who each had a different theory of why I was not getting the service I was paying for. Finally, one chucklehead decided to change-out the cable box and that resolved the issue. Next, I couldn’t seem to get Comcast to send a correct bill. In addition, they do not offer billing notification through my online banking service as reputable companies do, nor would they send a billing notification to my email address. I had to settle for a paper bill via USPS. Then in May, my service was suspended for non-payment of the April bill. Of course I had paid in full and on time. Even a copy of the cancelled check was not sufficient to convince them that I had paid. When I phoned Comcast and advised the representative that I was dissatisfied with their service and wanted to cancel my subscription, she had the nerve to tell me that I could NOT cancel my service while my account was under suspension and that I would continue to be charged! None-the-less, I disconnected all the equipment and turned it in to Comcast (with another copy of the cancelled check). Undaunted by the fact that I had paid in full, they turned my account over to a collection agency and made a derogatory report to the credit bureaus.
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ID
#137787 Review #137787 is a subjective opinion of poster.
Location
Clermont, Florida
Service
Comcast Internet Service

Comcast - Useless chat personnel; useless phone personnel

you call, you wait. you wait, you are deceived into thinking you will be rewarded with competence on the other end. no siree bob. you use comcast chat. same. the guy on the phone has no verbal command of english. the guy on the chat has no written capacity. sorree. is there anyone out there capable of writing a cable bill that will genuinely deliver competition? their answer: well your box musta stopped werkin' let's make an appointment to have someone out there. can't ya just leave a box on my porch? nope. i think this is a ploy from the mccain campaign to keep me from watching gov palin debate thursday night.
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ID
#137613 Review #137613 is a subjective opinion of poster.
Location
Alexandria, Virginia

Comcast - Day 12 - No Service

Like many others affected by hurricane ike, I have been without cable and internet for 12 day's, even though I have had power since 09/13. I have had enough of Comcast and their lack of information. I just would appreciate a little bit of information. This morning, at 9:00 a.m., I returned 3 of the converter boxes back to my local Comcast office and cancled the service (switching to AT&T Uverse). There was a line that was outside of the facility and down the sidewalk with people just like me. Maybe they will begin to understand how poor service and lack of comunication leads to loss of business.
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1 comment
Anonymous
#38708

I'm doing the same in regarsd to Tv service, unfortunately Comcast is the ONLY broadband option for me... and it's really starting to irk me.

We're 18 days without service...and all their 'engineers' etc that are supposedly working in the area, are apparently invisible.

ID
#137533 Review #137533 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service
Loss
$175

Comcast sucks!

I've had Comcast tv and internet for over a year, and recently decided to switch my home phone from At&t to Comcast as well. I signed up at Best Buy for a promotion, which in addition to transfering my phone, increased my tv package also. I was given an installation date, and after sitting home the entire day, the installer never came. I called Comcast and they gave me the run around with no explanation. My wife and I requested a supervisor, and was told one would call - never did! They also told me I was going to be charged a $49 installation fee, even though, I have it in writing from the Comcast rep. at Best Buy that the installation fee is $19.95. After being insulted and blown off several times by Comcast reps, we've decided to terminate all services with Comcast, and transfer our business to AT&T!
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ID
#137473 Review #137473 is a subjective opinion of poster.
Location
Ann Arbor, Michigan

Comcast blames Microsoft for Outlook Issues

The last 2-3 days Outlook started to misbehave and ask for my id and password during a session. I changed the security settings several times and managed to get and send emails, but they bounced several times. Today I got in touch with the comcast support line (phone support) and spent about 1/2 hour getting the point across that I had tried all the things that she was recommending. The last thing I was told before I hung up in disgust was that Microsoft had acknowleged a problem with Outlook and was working on it for Comcast. I was supposed to use the internet joke mail provided by them until Microsoft got things sorted out. I don't know for sure, but its my guess that there is absolutely no people at Microsoft working on a Outlook problem for Comcast one way or the other. I believe that they (Comcast) are just upgrading or changing something and dont want to support or deal with the issue. I could put up with something like " you will have email back by tomorrow or this week" but to BS me with the stuff about Microsoft working on security bugs just for comcast is just tooooo much.
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8 comments
Auriella
#706254

I am having the same problem! I even called who I thought was Microsoft (They said they were) (1-888-218-1777) to help me get into my email acct.

and spent over an hr. on the phone with a rep. while he gained access to my pc and was moving the cursor around to tell me in the end that I was being hacked and for $299.00 he could fix this issue and how soon could I come up with the $?? Anyway, its been almost 2 weeks and I still can't get into my hotmail-outlook express email acct.!

I have stored all my personal info and pics in that acct.

and at this point I'm seriously losing it! :cry :upset :(

Anonymous
#285276

The problems are still there. We had Frontier.com up until Tuesday, and it worked fine.

Comcast.net has never worked regardless of multiple calls to them. They told me to call Microsoft, same as others note.

Anonymous
#208592

iYogi spent 3 hours setting up my Outlook Express as presribed by the directions from comcast and microsoft. All my settings are correct and I STILL cannot use my Outlook to send or receive emails. iYogi insists it is the SERVER and that would be Comcast.

Anonymous
#45088

All of this is very interesting. See my post under COMCAST STRIKES AGAIN. Interestingly enough, several days before my email went down, I received the following email from Comcast.

"Dear Comcast Customer,

We recently informed you about an upgrade for your

email experience at Comcast.net. When this upgrade is complete, you will be able to start using the SmartZone Communications Center.

At this time, the steps to upgrade your account are still in progress. We will email you when it has been completed. You can continue to use your Comcast.net email account as normal. Thank You.

Never saw the original email but could have missed it. Still no idea what the "Smart Zone" is. My guess is that this might have had something to do with my email issues!

Anonymous
#43645

I am having the same problem. First I had to change the outgoing port to 587 and it worked for about a week, then just quit working again - out of the blue!

Can't send any emails with Comcast. They tell me it is an Outlook issue. I doubt that, because my husband is having the exact same problem on his computer!

This doesn't just happen out of the blue for no reason. Comcast is messing with their settings!

Anonymous
#42895

Don't blame Outlook -- it's Comcast. I have been using the same version of Outlook, against the same Comcast e-mail account, for seven years. Never a problem -- until recently.

First, I was getting those prompts to enter my password. Not all the time, but sometimes. Then, Comcast asked me to switch my e-mail port to 587. OK, fine, if that's what they want to do, I can deal with it. But then I couldn't send any mail. I kept getting a user authentication error. Comcast told me that my Outlook account setting now required that the "this server requires authentication" box be checked off. It was never required in the past, but apparently Comcast has been changing some things on their end. I checked the box, and my e-mail problems have gone away.

Outlook had nothing to do with these problems. It was entirely due to Comcast making changes.

Rashaud
#39720

Are you ***? Like seriously. Outlook not working has absolutely nothing to do with comcast. At all. 0. If your internet connection is working, comcast is doing their part.

I worked for a phone company who also provided internet service. Nothing like having some dummy call in yelling at me because his Myspace isn't working.

If outlook isn't working, then they're right, it's a Microsoft issue. Just like if my Yahoo or Gmail is not working, it's a Yahoo or Google problem. Not my ISP.

Also, use something better than *** outlook. Like say, Comcast email. ;)

Anonymous
#38264

I too experienced the same problems with Comcast E-Mail in using Microsoft Outlook (initially the User/Password dialog box which kept popping up (mail partially working in Outlook), and then yesterday M9/29/08, no incoming mail ("can't log on to incoming mail server"). My Comcast agent told me that Microsoft's Outlook E-Mail servers were down, I told the agent that Microsoft doesn't run such servers, and that the problem was with Comcast, I was told to call Microsoft, a supervisor was to call me later (no call). Later yesterday, the E-Mail started working again, but the userr/password dialog box still pops up from time to time (so far). At least mail comes and goes between these pop ups.

I am surprised that there is not more out there on the web about this.

Does anyone know what is really behind this problem (really know, not guesses)??

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ID
#137434 Review #137434 is a subjective opinion of poster.
Location
Tallahassee, Florida

Comcast's upgrades increase our Internet problems

For the past month and a half it has been problem after problem, losing internet connection for no reasons on almost a daily basis. We were told in different occassions, that it was our modem, our router, we unpluggged, plugged back, rebooted, you name it and today, that I was even told to contact Microsoft. The bottom line is, we rarely had any connection problems all these years . But for the past 45 days, we would lose connectivity on a daily basis, for 1 or 2 hours, for no reason, and then it would come back again, without us having touched absolutely anything at all. Our internet connection thru Comcast seemed to have a mind of its own. And today, after turning it on our computers to access our email through Outlook, all of a sudden Comcast did not recognize our passwords at all. Their kind CC rep had a lot of patience guiding me through all manners possible to get Comcast recognize our passwords, which we had used all these years with no problems. She finally recommended that we contact Microsoft, because it seemed to be a problem with Outlook. Give me a break! All of a sudden Outlook does not work, just after they did an upgrade? So, without having touched anything, 2 hours later, I try to check our email once more, from the same PC, and miracle of all miracles: it works Comcast has been installing new rollouts, doing upgrades and all that stuff they do to justify new price raises. However, all these "upgrades" have been affecting us, your for the past month and a half. There is no other justification. We don't have FIOS on our end of the street yet, but we are seriously considering switching ASAP. I work from home, and all the problems and service interruptions I've have interfered with my job. Has anyone else experienced this kind of problem?
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1 comment
Anonymous
#40713

i havent really had any issues with our internet...

however, i do have a problem with comcast signing me into a contract without my permission...

:?

:? :?

ID
#137336 Review #137336 is a subjective opinion of poster.
Location
Holliston, Massachusetts
Service
Comcast Internet Service

Comcast - Techs cut from the same RAGS

I have had 15+ techs out for the same *** problem. My able doesn't work at night or during the rain. I see moving, puzzle-like pictures during these times. Every technician that comes out says one of 2 things. 1. I dont even know what the problem is: Even though I told them... 2. It's your tv: It's not, we checked before...it's the *** service My cable box sits in a puddle of water daily and non of the geniuses have considered trying to move me to another in my complex. I am so fed up with comcast and their incredibly *** method of "fixing problems" and referring me to more and more technicians that do the same thing!
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ID
#137312 Review #137312 is a subjective opinion of poster.
Location
Fishkill, New York
Service
Comcast Tv Service

Comcasts shady tactics

They took away the TV Guide and True TV channel and put it up above channel100. For those with old TV sets they lost both channels. To get them back we had to get a box and remote from Comcast and low and behold!! right where TrueTV had always been (channel 46 for us) there it still was with this box and remote we had to get. True TV is not only on 46, but on 166, however, they blacked out 46 and the TV Guide channel, 98, without their box and remote. All about the money and how to get more from the consumer per month. We have a new flat screen (hd) also and we had to get a box and remote for that too, to get back the lost channels. Consumer robbery. Shame on Comcat.
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ID
#137156 Review #137156 is a subjective opinion of poster.
Location
Hartford, Connecticut