Latest review first
Comcast in Portland, Oregon - Added "equipment fee" after the blue after 3 years of service
Comcast decided that they would ad an equipment fee out of the blue to my monthly bill, even though I've never had any new "equipment" in the 3 years of obtaining service. Customer service is the worst of any company i've ever spoken with, They told me if I wanted to talk to a senior supervisor it would be 48-72 hours. I canceled my service immediately and will never again be a comcast customer. A great way to start the christmas season. Beware of this company and their deceitful practices. They didn't raise their service fee and they weren't allowed to do in the 3 years contract, but they added an "equipment fee."
Comcast Internet Down
Our broadband internet with Comcast has been down for 2 full days now. Sometimes it will come up but cant do this, can do that...slow as ***. So, we start calling and get the automated Customer No Service says we have issues in our areas and that the techs are aware of the problem and our service should be restored by (1st time) 1Pm, (2nd Time) 7PM, (3rd Time) 2AM, NOW the 4th call says it will be midnight. What the heck is going on with this company? This isn't the first time. I actually got hold of a live person that has VERY minimal information. Why do they not tell these people what the REAL issue is so they can relate that to customers? COMCAST DOES NOT CARE, period. All they want is that money coming in every month and could care less whether we have internet or not. AND, cant get broadband from anyone else. I assume if anyone from Comcast reads this they are laughing right now...and all the way to the bank tomorrow. THIS COMPANY BLOWS and should be disbanded by the FCC.
Comcast in Columbia, Tennessee - HORRIBLE CUSTOMER SERVICE.
I SPOKE WITH A CSR FROM COMCAST IN EARLY NOVEMBER TO CANCEL MY SERVICES ON DEC 02, 2011. THEY ADVISED MY CONTRACT RAN UNTIL DECEMBER 08, 2011 AND I WOULD INCUR AN EARLY TERMINATION FEE. I AGREED TO CANCEL THEIR SERVICES ON DECEMBER 08, 2011 BUT NEEDED THEM TO PICK UP THEIR EQUIPMENT ON DECEMBER 02,2011 BECAUSE I WAS MOVING OUT OF MY APARTMENT ON THAT DATE. I AGREED TO PAY FOR THE SERVICES UNTIL DECEMBER08, 2011. THE CSR ADVISED THIS WOULD GET ME OUT OF PAYING AN EARLY TERMINATION FEE. ALL EQUIPMENT WAS RETURNED ON DECEMBER 02, 2011 AND PAID MY FINAL BILL AS USUAL, WHICH COVERED UNTIL THE 8TH. ON DECEMBER 19, 2011 I RECIEVED ANOTHER FINAL BILL STATING I OWED $52.50 FOR AN EARLY TERMINATION FEE. I INSTANTLY CALLED COMCAST AND HAVE BEEN ON HOLD FOR OVER 60 MINS WITHOUT SPEAKING TO A PERSON WHO CAN HELP ME. THE FIRST PERSON (DEBBIE)WHO ANSWERED (AFTER 30 MINS OF BEING ON HOLD) STATED SHE COULDNT HELP ME AND WOULD TRANSFER ME TO SOMEONE WHO COULD HELP RIGHT AWAY. ANOTHER 30 MINS HAVE PASSED AND I AM STILL ON HOLD. THIS IS ONE OF THE WORST CUSTOMER SERVICES I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH.
Comcast does not offer service that it advertises
I went thru five cable boxes for one tv and still did not get any cable. In the time period, about two weeks with one week on vacation, I received my bill. I considered writing a check for it that may or may not have worked, much like their cable boxes. After numerous times speaking to 'technicians' both local and elsewhere, I finally had to give up. I got promises of making it work and call backs, and they are full of ***. There were a couple customer service reps who tried to help, to no avail. I worked that 30 day back guarantee and cancelled the non-service. Even after explaining that I was done and wanted to deactivate what had not been activated, they still tried to convince me they had not tried everything. They told me they understood, and still tried to convince me to not cancel. I think that was on page 16 of their manual. Needless to say, I think I can find someone else who wants my money...honestly.
Comcast in Santa Cruz, California - Canceled my online statement
I went on to pay my bill since I am a paperless statement customer and found I could not access my account. Called and was told because I am not an online customer, my access was canceled. All my problems started when I called to switch my HBO to another channel. Since then, they have taken me to the minimum channel selection, been double charged for services, been told my account has been switched to another channel selection (that never happened), received a box that I never opened (because I did not know what it was) and when I called was told I was an internet customer and the box is my equipment (am not an internet customer and never ordered), been charged for installation of the internet service that I never ordered, been promised free HBO for 6 months because of all the problems (that never happened) and now have had my online bill canceled because I am not an internet customer!
Comcast treat you like ***
I lived in many states using many services from companies like Brighthouse and Charter and had always excellent customer service with them. But with Comcast would be my worst nightmare and support. I moved in December 2010 from Florida to Tennessee into an apartment complex. The management gave me a letter with a phone number and name on it. He would be the representative from Comcast for this area, they said. So I called him and he gave me a package price for internet, base TV and home phone of $67 per month included taxes and fees. What he didn't say was that this was a so called promotion, good for 12 month and what the price will be after that. So after 12 month I received a bill for $119 for the package. I was surprised and thought it would be just a mistake. So I called the hotline and a guy told me finally it was just a promotion to get customers. Shocked about that I told him I want to cancel the package and I don't want to be a lied to Comcast customer anymore. So he connected me, what I understood, to the solution department. A woman picked up and asked me for my permission to ask me a few questions first. I have to say that they state a few times that the conversation would be recorded. So she asked me the reason for canceling. I told her about the almost 100% increase which I wasn't satisfy with. She asked me if I would consider not to cancel if she would be able to give me a better price. I said yes. So after about 15 minutes of chit chatting with her she told me that she could bring me down to $61 plus taxes and fees and that this would be good for another 12 month again because it is a promotion again. And I have to call in 12 month again and ask if they have a promotion again. Ridiculous! Mention that this price was only for home phone and internet, since I do not have a TV for over a decade now. She also said that the new price would be shown in two to three days on my online account. After about three weeks I checked my Comcast online billing account and to my surprise nothing was changed. Still the $119 showed up. So I called the hotline again. Talked to a guy again. He said he can see when I called the last time, but cannot see any changes or notes in the system or even the recordings on my last call. Really mad about this customer handling and parody I told him to cancel everything immediately. He connected me again to the solution department! A guy talked to me asking me the same question about my permission to ask questions about my reason why I would like to cancel and if he would give me a good price if I would change my mind. He made me then an offer of $159 per month!!!! Remember, luring with $67, trying to keep you as a *** customer with not changing price of $61, trying to get still the $119 and finally to punish customer for calling to much with an excessively price of $159. He told me then that his supervisor is calling me the next day to discuss this and to find a solution. Never received a phone call! What company does this?? How can they still have customers?? They lure people with low prices, not telling that it is good only for 12 month, then they increase it almost %100 and when you talk to them they raise it even up another 25%. My recommendation is: Get another provider, because any other company is better than them. For me I got three very good friends who are attorneys and I already told one of them about that. He is taking care of this now. Let's see what they have to say about that and I also submitted this to the Better Business Bureau and filed a complaint with the FCC Consumer Complaint. Good luck to you all with Comcast.
Comcast Cable: worst customer service I've ever seen
Totally out to lunch CS. Left hand doesn't know what the right is doing. Very,very bad. ! meg internet, billed for 12 meg internet. Stood up on 2 appts, clueless account people, no recourse. Unable to speak to a supervisor. I don't think there are any. If there was ANY other reasonable way to get internet, I would switch in a heartbeat. This is an excellent argument against granting monopolies to a company. They don't give a flying foop. After being told you can't buy your own modem, and have to rent one from them, a tech told me that wasn't true, and that the co. just says that because they make a boatload of money from rentals, and don't want you to own any equipment. They have such poor management that it seems there isn't any. EEEEEK!
Comcast in Salt Lake City, Utah - Don't do what they tell!!!
Comcast is so annoying!! At first, they tell you the wrong balance we need to pay...then, the next month, they charge you a late fee. Their offer is always a trap. I should have just stuck with QWEST. QWEST is good at sticking with their promises unlike Comcast...Now, I cannot even switch it to QWEST because there is an additional charges that I can't afford. Guys! Do not get into the trap that comcast creates....It is tiring and too annoying. Stick with QWEST if you currently have qwest and thinking about switching to comcast. I have called COMCAST enough to solve the problems, but this time, I am tired of calling them. Thanks
Comcast really sucks
i ordered the comcast internet and tv service and the technical specialist came and said my house can't have two internet port because of some technical reasons. If i insist on installing two internet ports, they would charge me $200 more. My house is equipped with these ports before I believe the previous owner was able to get these two connection ports. i ordered the comcast internet and tv service and the technical specialist came and said my house can't have two internet port because of some technical reasons. If i insist on installing two internet ports, they would charge me $200 more. My house is equipped with these ports before I believe the previous owner was able to get these two connection ports.
When I started using Comcast, they provided me with a new email account at comcast.net, and sent all of my bills to that address that I didn't even know how to access. There wasn't even an option to send my bills to the email that I actually check. Of course I never checked this email, thus I never knew when i needed to pay a bill and therefore got stuck with late fees. I will be cancelling my service, since I would rather have no internet at all than *** internet and bad service. Thanks for being terribly inconvenient, Comcast.
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