Anonymous
map-marker Chicago, Illinois

Email Address Book stolen by comcast

We recently moved to a new building about 5 miles from my former residence. My phone number was changed because of this location change. My old phone number was therefore disconnected. "Comcast.net" terminated my email service when my phone number changed. Also my current building is serviced by "rcn.com" (not by comcast.net). Comcast terminated our service when we were assigned a new telephone number in a part of the city which is not serviced by comcast. Comcast will not release my Address Book information unless I re-open a comcast account. But comcast does not provide internet service in my apartment building and in the neighborhood where I have moved to. Comcast wants me to re-open my comcast account but they do not provide email service where I now live. How is this solution by comcast possible ?? Theodore
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Pros:
  • Internet service
Cons:
  • Impossible comcast solution
Reason of review:
Poor customer service
Anonymous
map-marker Sonoma, California

Quoted $114 per month for a two year contract

First bill came in at $114 for March 2015.This months bill came in at $182.93.Talked to billing clerk and her supervisor and was told that $114 was incorrect and $182.93 is correct. I said I agreed to go with a two year contract at $114 per month.The original representative said "we will send out a representative to install a new box which will give you better reception" .we got a new box and a new remote and were set for the next two years.This is an outrage,Immoral ,and crooked.(Bundled service-phone,TV,internet)I will consult with my lawyer and find out who regulates this company and if they can operate in this manor.
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Reason of review:
your representative lied to get a two year contract
Anonymous
map-marker Huntsville, Alabama

Other Product Review

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Took advantage of elderly mother, phone loop customer service
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Reason of review:
Poor customer service
Monna Bbr

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Verified Reviewer
| map-marker Atlanta, Georgia

Nonestop problems for 5 months!

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Hello my name is Maria; I changed to Comcast because I heard so many great things about it. But since the first week of activation I had none stop problems with the billing, services,, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem. I made two payments on December making my account a $0 balance; I was told that my due dates weren’t the last of the month but in the beginning. I though I was paying for the January balance that was due before the 13th. I didn’t receive a bill for February yet so I was curious so I went online and now I have another high of unpaid balance?!!!! This is the third time that I had to pay Comcast double for a technical error. I am extremely upset and furious that this keeps happening! I had it with Comcast errors is only costing me more money!!!!! Now I want to set up a complaint and a notice that I will not be paying the amount of $171 … it was not my fault. I tried multiple times now to keep up with my account balance but every other month is something ridiculous! I set up 3 call backs from a manager but none had done so. I chatted with a rep named Leonard who clearly told me everything on my account was settle and I only need it to pay $82.66 before Feb 13th, I even have the picture to prove it. I really hope Comcast cares enough for their customers to actually call me regarding this matter.
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Loss:
$300
Cons:
  • Service
  • Lies
  • Price
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Chesterbrook, Pennsylvania

Comcast - Internet Plan Review from Chesterbrook, Pennsylvania

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my monthly bill kept increasing even when I continually call to change up my plan for lowering my rate. I paid a $29 activation fee to change my plan.....again.... to get locked in to a specific rate. and then when I called to ask why my rate increased again, I was told everyone's did because of the equipment rentals. I am so over Comcast I've been a customer for over 13 years. they used to be good but now they are the worst. plus who would do the Xfinity logo to look like Verizon, a brand that was already established. what company does that? I hope they go down the tubes.
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Reason of review:
Pricing issue
Anonymous
map-marker Bellevue, Washington

Billing Department Review

Billing issue, they give you credit & turn around a week later & put it right back on your bill....they have people from India calling you late at night stealing your software it's crazy, then they will disconnect your service
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Reason of review:
Problems with payment
Anonymous
map-marker Bellflower, California

Comcast - Internet Service Review from Bellflower, California

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3 yrs ago a,friend,that worked for Comcast talked me into a month to month network with Comcast for 25.00 amonth with free hookup.first day I started having problems between servers,called the Tec to get help on the phone,for hours I got so flustered I just said your not helping.I didn't have any internet at all!!! So packed up there routor wires sent it back to them. a month later I get a bill saying I owed $189.00 What the *** for?? Called them they said that the equipment wasn't sent,oh yes I did said it.Now this bill is on my dam ,credit report and they wont take it off. Thank,Comcast for the BS.
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Reason of review:
Problems with payment
Anonymous

Bait and Switch

I am not sure how this company is able to even operate, none of the departments or deals have any sort of communication. I wish I would have gone with DirectTV.

I recently got Comcast (in January) and even before I had the service installed my issues started. My original order for HD Triple Play – Premier for $119.99 was placed through an online authorized dealer but Comcast had no record of it so they placed another order when I argued the price was a lot higher they would transfer me around to different departments.

A few days before the install I finally got some results from a Customer Solutions rep (Ursula) who asked me to forward her my original order. She spoke with her manager and said they would not be able to give me the same package but will build me one that will give me all the benefits of HD Triple Play Premier. The end cost would be $10 more, which I was fine with because at that point I was done with the back and forth. After our conversation I received an email confirmation, of course the amount was $47.99 more. So I emailed Ursula and asked her why? Of course I never got an answer and just received my first will a few weeks back for $57.99 more than my original quote.

I called customer service once again and have been passed back and forth between departments. Today I spoke with Bridgevine their “authorized dealer http://www.comcastspecial.com/. The manager pretty much said he has record of the order but can’t help me. It is my problem that Comcast placed a different order and charged me more not his. He has his order and is not involved with install or why they canceled it. Comcast should have called them and now it is a month and a half in and the service was already installed.

I also did Comcast online chat where the rep finally understood what was going on and escalated the issue to their “Higher Department,” and was told I will get a call in 24-48 hours.

Before I decided to become a Comcast customer I was warned that they have terrible customer service, I should have listened. I strongly feel they did a classic bait and switch with me.

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Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Vancouver, Washington

Increasing CAble TV costs

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Comcast has been constantly adding costs to more movies. We watched the French Connection for free and wanted to watch French Connection II. When I did a search on demand I found the movie was 14.99 to rent! Also more and more older movies are being added to Comcasts price hike. I have a premium package and used to get most older movies for free or 1.99, now it is out of sight. They also charge to watch TV reruns like Mike and MOlly and Drama series.What the heck am I paying 260.00 a month for? They also charge 7.99 for some movies and 5.99 for others (HD). The free movies are for the most part a joke, the worst movies Hollywood has ever produced. And their monthly fees keep creeping up. And when hooking up basic cable in the kitchen because they changed their delivery system they charge to rent the box that delivers the change. I am so tired of Comcast and am looking for big change with the internet and TV service.
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Loss:
$500
Cons:
  • Indiscriminate price increases
  • Service
  • Price
Reason of review:
Pricing issue

Preferred solution: Price reduction

Aylssa Kzn

Receiving 1/4 of what we are paying for

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Comcast - Receiving 1/4 of what we are paying for
We are currently paying Comcast $79/month for internet that is supposed to be 20mb/s download, and a 5mb/s upload. The speed is constantly way lower than what we are paying for. Ran a few speed test's over the course of the day, and on average we receive about a 3.7mb/s down and a 3mb/s upload. With periods to where the speed is about .78 mb/s which is unacceptable. We called the technician out, and was charged $20. All he did was tighten a few cables. Reset the router by turning it on and off. Then said he would have to send some people out during the day to fix it. It has been a week since his visit, and they haven't shown up. If you read this and are thinking about getting Comcast DO NOT I REPEAT DO NOT GET IT NO MATTER HOW MUCH *** THEY THROW AT YOU!!!
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4 comments
Capricia Xhw

They'll never show up unless you call them 3 or 4 times then they might.

Guest

Your ping is insane. A connection somewhere is no good. Could be a splitter in the attic or something else.

Guest

If it's a wireless comcast router, connect it directly to your computer via ethernet cable and retest, good results ? get a new router if not , cancel the service and switch.

Guest
reply icon Replying to comment of Guest-900124

I had this problem, they had to run a new line to my house. Also, if you are in a very population dense area high traffic will slow down the speeds.

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Jhene Cas

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Verified Reviewer
| map-marker Boston, Massachusetts

Comcast Account Review

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I only want my balance on my account #110070****,I have called and was on hold for 20 minutes. I ended and hung up. Please send me the balance @ patcheye@***.net my new account address Marjorie ayers 135 Blanchard St Gardner Ma 01440, or mail me a copy of my bill. Thank you.MA
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Reason of review:
Problems with payment
Sudie Ykj
map-marker Reston, Virginia

Poor Customer Service and NO service

Comcast has been "providing" internet and cable TV using a temporary line to my home for the last 1 year. Every month I go into the Reston office and ask that the line be buried, since I get intermittent service with the temporary --NOTHING till 2 days ago, when they cut my internet and buried the line! I don't have internet now and Brian from customer relations said it was because I was a month late on my bill and Comcast plays with the internet if you are late. I made over 10 calls to agents in the Phillipines, Mexico and Baltimore all in vain. Poor communication and singing in the background (from the Phillipines) and wasting 2 days of work is all I have to show. Brian from Customer Relations also told me that the technician cancelled my appointment beacuse I was late paying my bill. The previous day another technician apparently went to my neighbours home (I am the only one with Comcast) and said that I was not home. DON'T GET COMCAST as a provider!!! I was patient for a year and now I have NO internet service and customer relations could careless!!!!!
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Reason of review:
Poor customer service
2 comments
Guest

I had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although that are not great either, that are better than comcast.

As a black woman, I found that the black women were nastier than the causian or hispanic.

I would love to work at Comcast to show them that all black women are not mean. I filed a formal complaint with comcast and never heard from anyone and I will stay with Uverse even though comcast is closer to my home.

Guest
reply icon Replying to comment of Guest-963234

had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although thay are not much better either, but they are better than comcast.

As a black woman, I found that the black women working for Comcase were nastier than the causian or hispanic customer service representatives.

I would love to work at Comcast to show them that all black women are not mean. I filed a formal complaint with comcast and I never heard from anyone and I will stay with Uverse even though comcast is closer to my home.

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Anonymous
map-marker Mount Prospect, Illinois

Sex hotline given as Comcast corporate number

We have not heard back from Comcast. We emailed marta_gardner@***.comcast.com on 6/25/2014 and 7/1/2014. Today is 7/16/2014 we emailed again. We have been very patient considering we are midway through July and the issues regarding sexual harassment, loss of Internet and cable television happened in June. I had CNN news on this morning and they talked about an awful recorded call from Comcast Cable and played the audio back during the news this morning - they are calling it the worst customer service call in history. A Comcast rep who stated he was a supervisor gave a sex hot-line number out of frustration to my husband over our recorded call when we asked for the corporate number to ask for additional help. I'm sure they had a good laugh when we hung up with your Customer Service Dept. My husband and I thought Comcast would be embarrassed about the fact they gave a sex hot-line number as the number to their corporate office to formally complain and get additional assistance. We were embarrassed calling the sex hot-line number and hearing the recording. We reported the incident to you but we have been ignored by you and Comcast. Marta stated she was the Executive Customer Service Rep assigned to our situation. When we spoke on the phone she only wanted to acknowledge the outage issues. As stated on our call, we want the recorded call pulled and addressed. When we spoke back on June 25th she stated she would pull the call and get back with us. We have not heard back from Comcast by phone or email or even through the US Postal Mail. Marta talked about the sanctity of marriage and morals and values on our call but we never heard back from. We don’t know if they ever pulled the call. We have not received any calls from Comcast or any return emails since on June 25th, Marta stated she would pull the call and get back with us – but to date we have not heard from her or anyone else. ----------------------------------------------------------------------------------Below is the emails sent on 6/25/2014 & 7/1/2014 with no response from Comcast. Mrs. Gardner, I am writing/emailing to inquire if you have had an opportunity to pull the recorded call since we last spoke on June 25th. We have not heard back from you by phone or email. You stated you would call Tom Brooks or myself after you have called and reviewed the call and that you would be the one handling our customer service issues as our executive customer service representative. You stated you would reach out once you reviewed the call - can we get a status update as to where you are in reviewing the call.• How long does it take to pull and review a call?• When will you have an answer and to what course of action Comcast will take in correcting the issues with Internet service for the month of June and the cable going out because a technician putting a wrong fitting on the cable wire (this is why the cable television stopped working) and the fact that a sex hot line number was given out of frustration by one of your supervisors (Alex) - which we view as sexual harassment and being extremely unprofessional. We look forward to your prompt response.------------------------------------------------------------------------------------------------------- Recap of events: Emailed June 25th 2014 to my husband and cc-ed Marta Gardner. The contact information for the Comcast executive customer service rep that I have spoken with is listed below: marta_gardner@***.comcast.com888-736-**** ext 51509 Hopefully the email & phone is valid this time - I repeated the numbers & email address back to Mrs. Gardner - she said everything was correct. Just to recap all the events involving loss of Internet & cable TV services - In the beginning of June, our Internet was going on and off line. We didn't think anything of it at first. We thought maybe it was due to storms or an outage in our area. At the end of the first week of June - the Internet was going offline for longer periods of time. I walked outside - a Comcast Cable line was chewed up by a rodent or some other animal. When I turned on the water hose outside - the Comcast cable line shocked me. I don't know why they would mount a cable line "under" a watering hose. Not good common sense. I called in and spoke to Customer Service- they scheduled a tech to come out on June 7th. The tech cut the line the chewed frayed line off and & re-attached the clean line to the box mounted on our house. The problem was not fixed. We were still having Internet connection issues. I called in again; they scheduled another tech to come to the house on June 13th & 14th. They now stated it was an electrical problem in the box and they were not allowed to go inside the box. That a special team would service the electrical box (A big green box in our neighbor's yard) The tech replaced the Comcast router. The issue still persisted - the internet was going on and off line. I called into Comcast again - they send another tech out for the 21st of June - the tech used an old line from the old Dish Network & hooked it up to the Comcast box attached to our house. I wonder why he decided to take a line from Dish Network and use it - I don't believe we had any issues at that point with cable tv. Everything was up and running for approximately 40 minutes. After that point the cable tv went down with no picture and there was no internet at all. This all happened on Saturday - You told me - you would call in to Comcast and get things taken care of because we both felt perhaps I was getting the run around. At this point you called in on June 21st in mid afternoon - I know you (my husband) spoke with a couple of reps and they were stating they could not get anyone here until the end of the week, we spoke to different supervisor's until you (my husband) eventually spoke with a rep by the name of "Alex" who would not give his last name. Alex said he had no other boss or supervisor, he was the only boss, you (my husband) told him a transcript of the call would be mailed to his corporate office and asked him if that was the answer he wanted to give about not having a boss or someone else to help - he came back to the line and gave you a number to corporate, you repeated the number and ended the call. You (my husband) dialed the number - the whole family heard the company you reached was a sex hot line number. The call was recorded - you did tell him you were recording the call - to which he stated "I am recording the call as well" - so I think this will count as permission to record the call. I am still in shock that Comcast does not appear to be as shocked as we are. At any rate - this morning Mrs. Gardner called to follow up on the repair of the internet & cable tv. I ask for her contact information again - because we were unable to contact her with the numbers she gave the last time she called. I told her the person answering the phone at Comcast did not even know a "Mrs. Gardner" and did not recognize her extension number - I truly hope she works directly with Comcast. She was professional and seemed to be taking notes. I want to remind you - I went into AT&T and doubled our data plan to be able to use our cell phones as mobile hotspots to connect to the internet. The cost was $50 - I believe we should be reimbursed for the additional data charge. This is a fair request - I can provide receipts if needed. I told Mrs. Gardner I could not answer for you when she stated she wanted to credit our account for the cable tv bill for 2 weeks. I am an authorized speaker on the account but not the owner of the account. I tried to explain that Alex the Comcast Representative that gave you the sex hotline number was not only very disrespectful but the whole situation was rather embarrassing. She then stated they will now pull the call and reach out to you or myself after they have reviewed the call, I forgot to ask how long this process would take. Comcast took a whole month to get our internet up and running. Though Mrs. Gardner was kind, polite and professional - I believe all they are offering at this point is an apology. I would say Comcast customer service has definitely gone down hill, it's hit or miss - never consistent at all. We have had their internet service longer than a decade. Loyalty definitely does not mean what it once did. I know you asked for a detailed recap on our situation with Comcast. I know there are 2 appointments Comcast was a no show for - but according to Mrs. Gardner - when the Comcast reps say they will bury your cable line on the 23rd - apparently it means the week of the 23rd. There is probably more to the situation I will remember later - I'm just tired of dealing with this never ending headache. Comcast does not seem to communicate well with their repair technicians - every time a new Comcast repair tech would come out - the new tech would ask me what he is supposed to be repairing - I would have to go over the issues each and every time. Comcast is only concerned with exactly the amount of time we were without service, not all the hassle we have been through - they are not concerned that the technician kept getting it wrong, they are not concerned with the sex number given by a rep - they are not concerned that one of the repair technicians put a wrong fitting on the cable wire and that is why the cable & the internet went down. Comcast is not concerned with us, we are one among millions. After things slow down - we will have to do our homework for reliable internet/cable. This whole thing feels...kind of gross - I feel like we really don't matter to Comcast and I just want to move on.
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Loss:
$200
Anonymous
map-marker Baltimore, Maryland

Comcast Internet Service Review

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have had comcast for over 20 yeard.did not get new services but my bill just kept going up.so i had to down grade to basic and internet only.thats only local tv.you would think the company would want to keep good customers.
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Reason of review:
Pricing issue
Anonymous
map-marker Newark, New Jersey

Comcast Internet Service Review

Sorry service Interne t alw ays down They don't give a ***!
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Reason of review:
Bad quality
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