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Comcast in Forestdale, Massachusetts - Customer service
I called tv was not working correctly the service rep. did not speak english well at all, I told her I could not understand her direction, and may I please have another rep. but no response so finally had to hang up and redial. next rep was fine. This has happened before calling comcast. You clearly need to hire reps that have maybe slight accents. I am sure there are plenty people out there that speak better english. It is very annoying when you have a problem, never mind trying to communicate to a rep that does not speak English very well.
Comcast in Manchester, New Hampshire - PISSED EMPLOYEE
Ok children, stop calling comcast and pretending that you were unaware of your promo rates ending. last time I checked and believe me it's part of my job to check the competitor prices and their PROMOS and trust me their promo deals ends also. You can't call up and demand a price You think it's the right price.If half of you so called pissed customers started your own business and gave your product away without making profit,then you won't be in business for long. Stop crying, pay up and research!btw comcast movie channels $19.95 Fios-$21.95! RESEARCH!
*** You ***! *** *** expensive service for *** *** 250gb WTF YOu dirty mother *** go *** off and burn in *** all of you. I can't believe this ***, my rates were raised every singkle month since I joined. It went from 50$ to 80$ a month are your *** kidding me. What good is high speed when you have a god *** cap on that *** . since when did I start paying for giga bytes *** holes . My bill specifically states unlimited internet. access you *** *** and you want to cancell my account for going over 250gb You *** everything is streaming media and digital downloads now days , it's *** easy to go over 250gb, jesus christ , downloading a game from steam already kills like 20gigs!! *** you guys
Comcast dumped Universal Sports. I dump Comcast.
Comcast says Universal Sports dumped them. Universal Sports has been running ads to keep USN on cable. Sorry folks, I believe USN. Frankly, this will be it for me. I'm moving to satellite. Everytime I have a problem - it's not Comcast's problem. When it IS their problem. Constantly have internet that drops and it's never their problem. This one is now it - I watch USN exclusively. As I told the agent I just spoke with when she said that USN refuses to work with Comcast...it's takes two sides in a negotiation and it hasn't been Comcast that has been prodding viewers to contact the providers, it has been USN. Come on, folks, I am now paying the same for a line up that has now changed. I don't need another "paid advertising" channel - I want back what I signed up for.
Comcast Played Games With My Very Life
Comcast was due to set up internet today in a new apartment I am moving into, scheduled to arrive between 9 and 11 am. At 11:30, I called to see what the hold-up was and was told I'd get a call back within 1/2 an hour. No call. So I called again. To the second CSR, I explained that I was a diabetic who needs regular meals and can't be waiting around all day for the technician. They promised me a call back too, which never came. I called a third time, same result. By now it was 12:45. I called again, and spoke with a supervisior, Cecelia, who was helpful and did call me back at 1:20 to tell me the technician would be here by 2. Then I called again, fifteen minutes later, to confirm this and to make my complaints about the horrendous service so far. The supervisor I spoke to this time around was horribly rude, speaking over me and talking to me like a child when she didn't even understand what I was telling her. How Comcast has managed to become so successful when they treat their customers like *** and display NO accountability or concern for their clients is beyond me. And if I ever see the second supervisor I spoke with today on the street, I will leave her mangled body in a heap of blood and regret for how uncaring and awful she was. I cannot even describe the rage I feel at Comcast and its *** customer service department right now, so I guess this is the place to end.
We had a home phone line and dvr hooked up in our home. We already had exiting service and have been customers for years. We pay our bill on time and every month. The techinican they sent here ran the cable line along the wall over a dresser and through the middle of the room across a set of golf clubs to hook to the tv. He left all the old equipment here and lines hanging all over the desk. He was very rude and unprofessional. When checking to see if the phone was working he was making flirting conversation with the female on the other end of the line. He left in a hurry and when we asked him about the cable he said it was not his problem. We asked to talk to a supervisor he said he would have his call us. This never happened. I have talked to cable company numerous times and never recieved a return call from them. On one of my calls to them the lady took off the insulation fee which I cant believe they had the nerve to charge me anyway.
Comcast just keeps getting GREEDY
We lost our wireless connection, called Comcast to get "support" from tech dept. They told me they only provide the cable/internet. If I wanted help with my computer connection. I would "HAVE TO PAY EXTRA FOR THE HELP." They really have to be out of there minds. Or A friend of the CEO's needed work for his company. And they are working together to screw us one more way. Just a couple of months ago we added a computer and they helped us with setting it up to be wireless. We should all cut out the extras for several months and let it hit their pockets. Just to remind them, without US the customers, they wouldn't have what they do. Maybe they over spent their budget and are trying to make up the money. When I called the Corp. Office. I was told, someone would get back to me. When I asked when they said they didn't know. GO figure.
Comcast in Chicago, Illinois - Second time in three months they made me pissed beyond belief
This is the second time in the last three months I've had to write in about an issue, Comcast has by far the WORST customer service I have ever dealt with. The first time, even after several phone calls and online chats you refused to disconnect my service at my old house after I moved. Now, I am even more frustrated than I was the first time. I canceled my internet because I was so angry at the company after the hoops you made me jump through when I moved. Firstly, I never had the internet installed, and yet it was never removed off of my bill, so I was paying for services I never had. So after while when I decided to come back and have the internet, I was told to come to the local office and pick up some equipment and then I would be all set. I work the same hours as the local center so I asked to have them mailed. They never were mailed. Then after some time of waiting, I had to take time off of work to go pick up the equipment. Then I get it set up, and surprise! It does not work. So I called the company and was transferred over and over again until after about an hour I was frustrated enough to stop trying. This calling process was repeated twice and then again over live chat another two times. So this is about four or five hours of my life WASTED trying to get the service that I pay for to actually work. Not to mention the money I lost when I had to *** of work. This is all out of pocket time and money that I am using on this company, to do Comcasts job. Then, finally after OVER a month of trying to get the thing to work I am told I have to get a service call to have the wall jack installed. Basically Comcast is stealing my money. Why am I paying money for services I cannot get to work? Why am I spending all my time and taking off of work to do something that should have been done? Really I would like to know why it is that not a single employee that I spoke to before this day could not have told me that I need a service call, or in fact why was I instructed to spend my gas and time to go and get equipment, that was supposed to be mailed to me? So after spending all of this (which for someone who is working pay check to pay check trying to keep up with bills, is a pretty big deal) Comcast really has the audacity to ask me to pay for yet another set up/service call? Really!? Well, I think not.
Comcast is not a professional company
Their customer service sucks. on hold waiting to speak to a customer rep is 45 min. You pay ur bill on line by check a week later they still have not taken that amount from your bank and diconnect your service. THIS HAS HAPPEN TO ME TWICE AND i HAVE ONLY HAD THEIR SERVICE FOR 4 MONTHS. NO WONDER EVERYONE I KNOW HAS DIRECT TV now . GOOD BYE COMCAST HOPE YOU GO OUT OF BUISSNESS! I will never recommend them to anyone. i have never seen a company ran so poorly in my life. Direct tv here i come. bye
Comcast: my complaint resolved!
I've been to ticked off by Comcast for the last time. High prices racked my wallet since they were the only carrier at my complex. When they officially disconnected me I officially decided to divorce them. I called and got many rude reps. I wanted my device officially turned off. Three months later I was still getting bills even though I had paid the final balance. I called again. More rude sales associates. This time I wrote down their names and wrote a letter to corporate. I ACTUALLY GOT A WRITTEN RESPONSE from the local location. The name of department is Corporate Escalations. The address is 8505 West Tidwell Road, Houston Texas 77040. PHONE to Ashley Law is 713-895-2488. Hopes this helps someone! I got all my fees removed and found out THEY OWED ME MONEY!
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