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Comcast Cable

I have had service with Comcast since November, service has been a problem since day 1. On yesterday, woke up, cable box was not working. Got box in May, stop working already. Placed sevice call for the next day but in the mean time, I went to location and exchanged the box myself. Got home connected box but guess what the remote does not work. Spent at least 30 minutes on phone with rep assisting me with the programming of the remote. Still not working. Was told a service tech would be out between 8:00am and 11:00am. Called at 12:00 because tech had not arrived, then told he would be here before 6:30 pm. Not only to have to wait all day, you have to pay for them to come out. This is really irritating. This is a pain in the but because the service is not cheap but cannot get service within a decent time. Service techs have been to house at least 4 times since Nov. I believe that's a little much.
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ID
#129988 Review #129988 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$100

Comcast-7/31/08-uncut "Girls Gone Wild" at 7:00 pm channel 88!

We turned on the TV at 7:00 pm, Thursday, 7/31/08, channel 88-Comcast, to watch an old movie and there was an uncut episode of "Girls Gone Wild". It was on for over 1/2 hour when we turned it on but I don't know how long it had already been going. OMG!!! I am sooooo glad the kids were not with us!!! I have always been a Direct TV subscriber and do not like cable but thought I would give Comcast a try.....now I'm wondering if this was the right thing to do!!!
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ID
#129863 Review #129863 is a subjective opinion of poster.
Location
Modesto, California
Service
Comcast Tv Service

Comcast - Showed no consideration, just don't giva a dam!

Cable was set up for my daughters birthday present and no one told me at the time of scheduling that someone had to be home. I specifically told them that I get off at 5:30 p.m. tech arrives at 4:20 p.m. well of course I would have had someone at home if I was informed. Why wasn't I told at the same time I related my arrival time that I would be home. Now we have to wait 5 more days. Thats real phucked up and inconsiderate. Comcast can give me some suger right on my ~!@#$.
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ID
#129847 Review #129847 is a subjective opinion of poster.
Location
Durham, North Carolina

Comcast ***!

I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
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2 comments
Anonymous
#25991

There is such a love hate relationship with Comcast. They are the gate keeper to our content.

I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.

Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.

Anonymous
#25494

Maybe your computer is having problems and it is not the fault of Comcast.

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ID
#129600 Review #129600 is a subjective opinion of poster.
Location
Bronx, New York
Service
Comcast Internet Service

Comcast files for bankruptcy

Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO! my tv does not use a modem. They tell me to call technical service and they can fix it over the phone. I call technical service and they say unplug your Modem. already did that. O.K. we'll send someone in 10 days. This reminds me of Ma Bell in the 60's. I will be switching to Directv and Vereizon.
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1 comment
Anonymous
#228827

I have to say I've had the EXACT same situation with Comcast CS and their contractors. Very aggravating!!

Once I did get a service tech out, all he did was swap ports in the back yard. Three days later after a neighbor had the same complaint about their service, a tech came out and swapped ports again to get them running, putting us back on the original bad port. Just what I told the CS had happened. After we got thru the problems I did receive almost an entire month of free service!

A small token for the amount of trouble caused by no Internet or TV for 10 days, and the frustration of their CS dept... but nevertheless it was an attempt to make things better.

ID
#129571 Review #129571 is a subjective opinion of poster.
Location
Endicott, New York

Comcast Excessive Fees

Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.
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ID
#129562 Review #129562 is a subjective opinion of poster.
Location
Baltimore, Maryland

Comcast doesn't care, Period

Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.
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ID
#129423 Review #129423 is a subjective opinion of poster.
Location
Fredericksburg, Virginia

Comcast Missed Appt and Poor CS

I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@comcast.net
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ID
#129291 Review #129291 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Internet Service
Loss
$1000

Comcast - Phone/internet never work. They won't fix it.

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
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ID
#129241 Review #129241 is a subjective opinion of poster.
Location
Spring, Texas
Service
Comcast Internet Service
Loss
$300

Comcast needs to get their answers straight

I have constantly received different answers from comcast based on which customer service representative I speak with. In my situation I was trying to get an additional cable box, an HD one this time. The first customer service rep said that it would be $7 for the box and $6 for the service and that was it. They could even mail me the box and I could install it myself. I decided to think about it and called back the next day. This representative was trying to charge me $20 a month for it and said that I could not get it mailed. When I mentioned what I had spoken to the previous person about, they simply answered "well it sure sounds like you should have taken that deal". I decided not to get the service from the second representative and am thinking about changing my service provider.
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ID
#129161 Review #129161 is a subjective opinion of poster.
Location
Chicago, Illinois

Comcast - Gaaaaaak!

My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.
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ID
#128929 Review #128929 is a subjective opinion of poster.
Location
Boulder, Colorado
Product
Comcast Account
Loss
$66

Comcast billing

April 2008 I paid my cable service for May. May 9,2008 I suspended the service until the end of October, leaving me a credir balance of $????. End of May I received a bill for June. I called and was told it will be corrected. In June I received a bill showing an overdue and a bill for July. I called and I was told it will be corrected and show a credit balance. In July I received a bill for past due and a credit with a net result that I owed them money. I called and was told " again " that I have a credit balance. Mind you all these calls are costing me money on my cell phone at $0.25/minute while they put me on hold and they go to have a cup of coffee. Now I have to wait another month to find out what my real account balance is. Contacting someone in charge at COMCAST to complain about this is impossible COMCAST customer 01105 269133 01 1
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ID
#128913 Review #128913 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Comcast=robbery

Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm aready paing $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... scumbacks.. thiefs... is time to start looking around even if DSL is the only other option....
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ID
#128867 Review #128867 is a subjective opinion of poster.
Location
Plainfield, Illinois
Loss
$75

Comcast-Double bill for installation

The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service. That customer's account is started that same day, and a bill is generated charging the installation fee (the check for which might not get handed to the installer until the afternoon) and first month's service. Bills are generated prior to the service period, and sent out after the service period, so the consumer receives this bill usually about 6 weeks from the time of installation and payment. By that point, they may not remember whether they paid the first bill. If they saved their documentation, they get the pleasure of speaking with a rude Comcast "customer service" representative to have the situation remedied. If they didn't save the documentation, or just tend to pay bills without question, they get double billed. The problem here is that this situation is not just occasional or a bad coincidence; rather it is forced to occur routinely by Comcast's dubious business policies.
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1 comment
Anonymous
#305006

my first bill is 264.00 that is rediculous and my internet is super slow wtf this is retarded i am about to cancel

ID
#128165 Review #128165 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Installation

Comcast doesn't care about solving customer issues

My condo building has experienced frequent outages with Comcast cable and internet services. Individual owners have called and called Comcast telling them that the entire building is out. Comcast repeatedly tells each of us that there is no record of other outages and requires each individual to set up an appt. When the first scheduled appt among my neighbors happens, Comcast sends out their tech, who determines a line man is needed, states he will set this up and leaves. Then, a line man arrives in a day or two - and then, nothing... no fixing of the problem. Then condo owners 2 and 3 have their scheduled appts and experience the same scenario. Meanwhile each resident at my building calls Comcast explaining that the entire building is out, and asking status and about the Comcast trucks spotted at our building, on two different occasions through-out this. (Which come, don't or can't fix the problem and leave). Comcast tells callers they have no record of these dispatched crews in their log system and continues to deal with each caller as if each call is an isolated incident. Comcast has huge communication issues and if their 'system' doesn't provide a more effective means to solve problems - then they should fix the system. But I'm not waiting anymore at their mercy. Last outages of a few months ago (5 total) - I had vowed that if this happens again, I would find another ISP. Well, it happened again... customer service/ resolution was deja-vu. The first thing I did with my connectivity to the web is find where I can post my Comcast complaint. My DSL installation is scheduled for Monday. Good bye Comcast! Hello AT&T!
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2 comments
Anonymous
#494109

brian_roberts@comcast.com is email address of CEO of Comcast

Anonymous
#489119

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

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ID
#127858 Review #127858 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Installation