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Comcast in Greenville, Alabama - Upset Customer who paid early
My name is Ashley Edlund and I am a brand new Comcast customer, who is about to drop the company completely. I payed my first bill early on the 22nd of December. It was due January 1st. I payed it online through your website with my checking account. I entered my checking account routing number, etc. Because I payed the bill early, I thought I wasn't seeing the charge on my account because it didn't go through until later. So when I didn't see the charge right before the bill was due, I called Comcast and they told me I owed them 64 dollars in returned check fees because my account had insufficient funds. I knew my bank account had enough money in it, so I called the bank and they verified that the account never had insufficient funds. I also double checked the routing number with the bank and they said it was correct. So I then just payed the 64 dollars. I called Comcast again and they said I needed to print out the bank statement, go to a Comcast building and the charges would be reversed. I live in Dothan, Alabama and went to my nearest Comcast building. I showed them my bank statement, and they said my payment of 64 dollars was received. I saw that it went through my checking account Wednesday, January 11th. I came home after work and all my services were locked. No cable, no internet. My apartment pays for the cable, so I don't understand why that I was locked. I called Comcast again and they said I owe another 30 dollars for check fees, after my 64 dollars already went through and cleared. And that until I pay the 30 dollars, everything is locked.
Let me say first that I generally like Comcast products, and I have been a subscriber to Digital TV, Hi Speed Internet, and Telephone service for over 4 years. What I do not like are the shoddy business practices. This includes the practice of renting digital converter...
So for 6 months, we were paying for 20 mb speed, but had really *** service. we were then going to be charged for more for the same *** service so we complained. things that we learned: 1) we found out that we shouldve received a new modem that could process 20 mb...
I received Comcast Business Internet in May of 2011. I was told at that time by Mario Rodriguez that my interet charge would remain the same for one full year. I received my current invoice and it went up $2.50. I called Comcast Business customer service and was told that it did not matter what I was told when I signed up, that per their legal fine print, they can raise my rates whenever they like. They sent out a mailer last month notifying me of additional charges and per the customer service rep, they are within their rights. We are talking about $2.50. I asked her to please credit me for four months the $2.50 or $10 over four months and she said no. That again it did not matter what I was told or what was in my contract, they cannot help me. Now I will look again for an alternative to their internet service. $10.00 is more important to them then a customer who has always paid her bills on time for many many years.
Comcast in Littleton, Colorado - TCM no longer on regular cable programming
TurnerClassicMovies was upgraded to a paying channel. Why in the world would Comcast do that unless they are greedy and want more money. Is it because Mad Men is about to go back on the air and lots of people watch it. The regular cable programming has nothing but a few good shows and the rest constant reruns of old old movies and sitcoms which no one is that interested in. There is nothing fresh in the regular cable programs. BORING Stop charging for TurnerClassicMovies. I am considering Direct TV due to what I see as plan old fashion greed.
Do not use comcast as Internet access provider
I used to use Insight in our Fishers area in Indiana. Insight charged $45 per month for Internet only access. But, as soon as Comcast bought Insight and price immediate increased to $55 wiht same service and now it is $59.95 per month. and this month they added another $3 to my bill for so called:"PowerBoost" without my consent. In Fishers in Indiana, Comcast is the only Internet provider and we do not have choice. I tried to call their customer support and it make me wait for over 30 mins now. Do not use Comcast if possible !
Comcast TV Service is a joke.
When I happened to glance at my parents TV service bill last week, I was shocked. I asked them if there was a print error on their bill, which once happened to my cell phone bill. They looked at the bill and said no, $60.00!!!! is what they always pay. I asked them if they knew that they only had BASIC SD t.v. on their HD TV's. They knew it and they also said that they had been wondering why their picture had all-of-a-sudden been getting worse and worse every day. After calling Comcast on several occasions about their service, they were assured their picture was "crystal clear". I am absolutely disgusted that Comcast is forcing people to pay $60 for basic cable with a picture worthy of the 1960's or '70's. P.S. I get satelite TV with free HD in every room for about $40, and Comcast wants $60 for BASIC SD service, come on Comcast, who are you kidding. Apparently a lot of people like my parents.
Comcast can't activate their own devices
All I needed to do was activate two DTA's. I had an appointment with a technician today, but they never showed up and didn't bother to call to tell me they wouldn't be there. So, I went to the website on the sheet I received with the 2 DTA's and input my information so I could activate them myself. I was told that the system could not activate my DTA's and I would need to go to the live chat. Instead of being taken to the activations dept, I am taken to the DTA order dept. I ask to be transferred to the activation dept, and the person I talked to took about 10 minutes to do that very simple task. Once I got to the activation dept, I have to go through the same procedure I just went through with this new person, made worse by the fact that it seems the conversation is pretty much the same word for word as my conversation with the person in the order dept.They seem to have been copy/pasting directly from a script, but that doesn't explain why it took them 5 minutes to type out a single response when the same thing could be accomplished with Ctrl+C, Ctrl+V. After talking with this person/robot for about 20 minutes and giving them all the information they could possibly need to activate the DTA's, I am told they can't activate the devices because of a work order on the account. In fact, its the same work order that the technician failed to show up for. I'm told I will need to contact the local office in order to get the devices activated. So, I call the local office and am left on hold for 15 minutes before the phone is answered...and then immediately hung up. I have never, in all my life, seen a company that was so utterly and completely useless. Your technicians don't show up for scheduled appointments, the website you set up so that customers could activate their own devices doesn't work, your "activations" dept can't actually activate devices, and the people you hired to answer phones just let them sit on hold forever and then hang up on them. How do you guys stay in business with such *** customer service?
Comcast in Marco Island, Florida - Direct TV is looking better and better in Naples, FL!
Comcast is by far the absolute worst cable company I have ever dealt with. A bunch of uneducated, ignorant customer service people who pawn every issue off on their technicians! After 3 (hour long each) calls to their customer service department and 2 tech. visits to my house, I still do not have the service I have been paying for for the last month! I can't record on my DVR and the free HBO they use as a sales pitch hasn't ever been activated. Isn't there laws against fraudulent service? How is Comcast still in business and why hasn't anyone done anything about their shoddy practices and lack of professionalism?
Comcast in Columbus, Ohio - Thought I was the only one...
Thought I was the only one contemplating getting rid of Comcast due to no more Universal Sports. USN was my "go-to" station...loved watching World Cup skiing. Biggest races of the year coming up these next few weeks too. Really bummed & really pissed! Seemed extreme to get rid of Comcast due to the deletion of one channel, but after reading all these posts, it feels like a good time to send a message. 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
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