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Comcast took my phone number without my authorization or an order!!!

On Feb 7th, Comcast took my phone number away from AT&T without my permission at all! No one in my home made the order, Comcast can not provide me with the mandatory third party recording of our approval, because there wasn't one. This is illegal. I am so mad. I have had no dial tone for two days and AT&T says it will be 3-5 days to get it back. Where can I go to get information on how to sue Comcast, this is against FCC regulation. Or do you know of any contact information to someone at Comcast that will at least offer me some credit to my Cable bill? How can they get away with this ***! Liz
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2 comments
Anonymous
#1577113

Did same to me today. And its our fax line, We are a business. This has cost me probably several thousand.

TG4Freedom
#539300

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29. As of today STILL no dial tone.

Send your story to ComcastLawsuit@Gmail.com

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Review
#295753 Review #295753 is a subjective opinion of poster.

Comcast Sucks!

I tried to cancel my account and transfer all the equipment to the new roommate. He called to get the account, but they stated that I need to call in to relinquish my rights to the equipment. Understandable. I called in, new acct transfered me to billing, who then transferred me to another person, and finally when everything was settled, the roommate wants to start the account, he can't get the same promotion that he had previously discussed with the new acct rep. Can people at the call center have the same script?!?! is it really that hard? We asked to speak to the management, and then got transfered to a voicemail after beign on the phone for 40 minutes?!?! WTF?!? is this what they call superior customer service? WAKE UP COMCAST UPPER MANAGEMENT!!!
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Review
#295229 Review #295229 is a subjective opinion of poster.

COMCAST CHARGED ME FOR EQUIMENT I DON'T HAVE NORE USED.

COMCAST SAID ALL THERE OLD BOXES DON'T WORK, I WAS TO COME IN AND PICK UP A NEW UPDATED ONE NO CHARGE . NEVER TOOK IT OUT OF THE BOX NEVER CALLED TO CONNECT. THEY SEND ME A BILL . SO I CALL ASK WHY THIS BILL? THEY SAID I WAS CONNECTED TO SOMETHING EXTRA I SAID THAT IS NOT POSIBLE I AM NOT EVEN USING THE CABLE NOR DID I CONECTED ANYTHING UP. I WENT DOWN 5 HR DR. 1 WAY AND GIVE THEM IT BACK AT THERE OFFICE IN KEY WEST, FL. AND AS THEY COULD SEE IT NEVER WAS OPENED AND I NEVER CALLED THE 800 NUMBER TO ASK TO CONNECT. ASKED TO TALK EVERYTIME TO A SUPERVISER, NEVER AVAILABLE. THE OFFICE TOLD ME NO PROBLEM THEY COULD SEE I NEVER USED IT. NOW I HAVE A COLLECTION NOTICE. IT IS A NIGHMARE. COMCAST IS CHARGING ME FOR WHAT THEY HAVE AND I NEVER USED.
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Review
#295158 Review #295158 is a subjective opinion of poster.
Loss
$83

Comcast sole expensive provider of Internet connection

I use Comcast for Internet connection only. I have no choice whatsoever and pay $63,66 monthly. Out of curiosity, I checked the cost of Internet connection in London (Pond Sterling 3,25), in Paris (10 Euros) and in Berlin (12 Euros). I wonder why an Internet connection in the US should be by far more expensive? I use Comcast for Internet connection only. I have no choice whatsoever and pay $63,66 monthly. Out of curiosity, I checked the cost of Internet connection in London (Pond Sterling 3,25), in Paris (10 Euros) and in Berlin (12 Euros). I wonder why an Internet connection in the US should be by far more expensive?
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1 comment
Anonymous
#424534

You have many choices. If you have a landline - you can get DSL and Dial-Up.

Also; anyone, anywhere can get Dish Internet from companies like Hughesnet.

You are wrong.

And Comcast can charge whatever they want; they're a private business. Besides, internet is not a requirement for life.

Review
#295152 Review #295152 is a subjective opinion of poster.

Comcast is a very poor value

I subscribe to basic Comcast cable tv. After delivering an HDMI cable box, the service tech failed to set up the system completely and left my home without ensuring that service was operational (I had nothing). I had to phone in another service call immediately before I could watch anything. I quickly realized that the audio drops out intermittently and to get it back, you have to channel up or down momentarily and then back to your station to get sound restored on the channel you're watching. I called them and they said the problem is not with their system. That was 2 months ago and I still have this happening at least 3 times a day! They are not interested in helping me. $60 per month, terrible programming, faulty hardware and worthless support. Their advertising for cable service is enough to make me VOMIT!
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Review
#295068 Review #295068 is a subjective opinion of poster.

Comcast in Florence, Mississippi - Service charge for work outside my home

After having a problem with my phone and internet service three times that hadn't been resolved. I had to *** from work to meet people that never showed up. Each time I called, the service call was going to take up to two weeks to get someone to my house to check out the problem. On the fourth call I was finally given a service call for two days later. No one ever mentioned a service call fee. The tech shows up and checks my modem inside, and seems to working ok. Minor dropage in signal. He then goes on the outside of my house and changes out something. This seems to have corrected the problem. I have never been told of a service fee. I can understand if something on the inside of my house was bad and I would be responsible for it, but the outside of the house seems like it would be their equipment. I called the help desk and could barely understand the lady I talked to. She was no help at all. These people are the biggest ripe off artists I have ever seen. I have been with them for many years. I will be looking for a new provider in the near future.
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1 comment
IHateStupidCustomers
#424175

I'm not surprised. Comcast always ripped me off when I was with them.

they charged me a service fee to get my internet fixed because their lines were apparently no good. funny thing is..

when I moved in, they never bothered to check the lines. they had me install my own cable boxes and modem because the house already had Comcast cables.

Review
#294955 Review #294955 is a subjective opinion of poster.

Update by user Feb 13, 2012

OK... gotta give credit when it is due.

I have no idea what happened, but yesterday I tried to hook up my router again and this time it worked just fine. NOW...

I have no idea what, why, or how this happened, but the router is now WORKING.

Situations like this are...

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4 comments
Zapper
#428626

OK... gotta give credit when it is due. I have no idea what happened, but yesterday I tried to hook up my router again and this time it worked just fine. NOW... I have no idea what, why, or how this happened, but the router is now WORKING.

Situations like this are not uncommon with devices like this. Sometimes all is well, but something just doesn't want to work right. It could have been Comcast... it could have been my router... it could have been a combination of both. The biggest part of the problem might have even been the person on the other end of the phone telling me that my router needed to be "PROVISIONED".... Maybe this is the kind of lingo they use when dealing with many people that have no idea what the heck is going on with this stuff.

Nonetheless.... my wireless router is working and I am happy to withdraw my original complaint about Comcast blocking it's use.

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Review
#294881 Review #294881 is a subjective opinion of poster.

Comcast in Washington, District Of Columbia - Took my phone number without authorization

Comcast representative came over my house to offer a deal. They made all the paperwork and scheduled an installation date. However, 2 days before the installation date, I called them to cancel because I want to retain my service with another company. But they went ahead and took my number and now I don't have any dial tone. Every time I try to call them, nobody seems to know how to help me get my number back. Comcast customer service is the worst. I don't know how they were able to get my phone number and leave it in limbo.
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4 comments
Anonymous
#574272

Didn't call Comcast. Never spoke with them.

All of the sudden, my ATT Uverse phone doesn't work. Check it out and find out Comcast ported it to their system. WTF?!?!?

Nobody can explain it. Anyone know how this could have happened?

TG4Freedom
#539303

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29. As of today STILL no dial tone.

Send your story to ComcastLawsuit@Gmail.com

Anonymous
#426133

Comcast just took my number without my permission at all! No one in my home made the order, Comcast can not provide me with the mandatory third party recording of our approval, because there wasn't one.

This is illegal. I am so mad. I have had no dial tone for two days and AT&T says it will be 3-5 days to get it back.

Where can I go to get information on how to sue Comcast, this is against FCC regulation. Or do you know of any contact information to someone at Comcast that will at least offer me some credit to my Cable bill?

Anonymous
#424194

Once you request for your phone number to be moved... it can take time as they must request the number from your previous provider. If you then cancel, it may be already in process with a third party phone # porting company, and be too late to stop. Your phone number ported to comcast. Now you must contact your phone company to have them request it be ported back from comcast. This can take a few days depending on your provider.

I recommend deciding what you would like before you place an order with a company.

No- I do not work with comcast.

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Review
#294198 Review #294198 is a subjective opinion of poster.

Comcast Unscrupulous cancellation practices 

I signed up for the residential Comcast triple play in December 2011. I also had business class Internet from Comcast. Comcast came in took my business class Internet out and put in the residential. They continued to bill me. I have called 5 times  to try to fix this and have been disconnected before I could get the cancelation complete every time.  Called in 12/11 they sent me an email to unverified email address. When they transfer you to the cancelation department the phone disconnects most of the time. Every time you call or get transferred they ask the same 4 questions to wear you down. They also separate all job functions so no one person can handle a simple call. Which also means you have to explain yourself over and over again. I feel they make it difficult to cancel on purpose to try and prolong the billing to you. I had the same problem years ago with the transferring of calls just to get hung disconnected.
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Review
#294159 Review #294159 is a subjective opinion of poster.
Loss
$120
I try to be understanding of stores and companies, especially since I work for a retail store. but Comcast is just selfish, like Apple. when I was younger and when my parents had Comcast, I never really heard of too many problems other than the fact that they were a...
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3 comments
Anonymous
#1038330

I've had the same type of lovely experiences. My dad actually found a real person whom's first language is English and he was from cooperate.

He gave me the number and I finally got a gs of the same guy and now I'm getting charged the fair amount m. Which is still way over-priced.

I feel your pain. They are so money hungry, it's pathetic.

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#294123 Review #294123 is a subjective opinion of poster.