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Comcast charged the maximum on a final bill

We signed up for a promo with Comcast mid-December. It was supposed to be a 30 day, no risk trial. We cancelled within the 30 day period and when we asked to go back to our previous contract, we were told those prices were no longer available. The new prices would be more than the so-called promo! So we cancelled our Comcast service completely. Imagine our surprise when the final bill came and we were charged the maximum they could charge us for every service we had with them! If you ever get one of those promo letters from Comcast, throw it away!
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#296776 Review #296776 is a subjective opinion of poster.

Comcast keeps raising the price!

I can't stand the way the price for Comcast services rises from month to month. They now promote a fixed rate for a brief period but will quickly jack it up after that. The ***-cast game: The only way to keep your rates the lowest (that I've found) is to call every 6th months and have them put you on the latest promo deal (it will only last 6 months though). How ludicrous that I have to call regularly to keep my price from skyrocketing. I've seen Comcast bills for identical services ranging from $70 all the way to $200 plus. If you don't call them regularly they will charge you an additional $5 or so each month. Why the rise? Service to my house costs them nothing. The lines are up, my house is networked, there have never been any hardware problems. Twice they have sent technicians when I've made changes to my account even though I told them it was not necessary. This leads to extra cost. My biggest fear though is that I am paying for them to extend service to new areas, advertise to new customers, and make hardware upgrades that won't benefit me. I've had mixed results with customer service. Most people seem polite (unless you're rude to them) but I've encountered several incompetent individuals both in person and on the phone. About those technicians.....I read several complaints about the "Comcast" technicians. A lot of these guys are sub-contractors. They aren't even Comcast employees. They have minimal training, are not adequately background checked (for someone entering your home), and as many of you have noted are often less than professional. Down with Comcast! We need a viable and reliable cable company in Portland!
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2 comments
Anonymous
#445432

In January I got a $20 increase .....Why "well sir that is our annual increase " ....WHAT ??? ...Then this month I got another $4 increase ....When I called I was told "It is due to our increased costs".....Not only that when you call for a Billing issue you get somebody in a Foreign Country now ....OMG... There seems to be nothing can be done !!!

Anonymous
#430678

Called for installation of Triple Play Service. I made it very clear that we were excited about having ON DEMAND.

A set-up time was given and the technicians arrived. They were annoyed that the appointment was scheduled for a Sunday and pretty much blamed me for the time. I was not the one who set the time up it was the customer service person I spoke to. They finished the installation and did not have the time to show us any features on the new remote (said we would learn to use).

Later that evening we settled in to select a move with our ON DEMAND service. Mush to our suprise we were unable to use the feature. I called cutomer serive immediately and was told by another rep. that I was in the 719 district and that service was unavailable (even though neighbors ten minutes away have the service).

I asked to that charge removed from my bill and wanted some type of credit for the miscommunication on their part. I was told that wasn't an option and that I should be patient and ON DEMAND would get to my area in the near future (that was 2 years ago). I have kept the service for the 2yr. promo period and have just recently received my adjusted bill for 150.00 after the promo.

period.

Their charges are out of control. It is time they are held accountable.

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#296770 Review #296770 is a subjective opinion of poster.

COMCAST WAIST OF TIME FYI...

As a fellow Comcast "Door Mat": a comment regarding the COMCAST "Online Chat" feature. DO NOT FOR ANY REASON waist your time. Being in the same boat as everyone else "The S.S Comcastanic". Regardless the complaint, the one constant is the mind-numbing amount of time and effort spent trying to resolve the problem. The Online Chat is a feature that follows the Comcast protocol of delay, divert, and frustrate. After 45 minutes of back and forth typing I found out, only after asking multiple times, that I was talking to a NON-Comcast employee located in another country, in my case the Philippians. Upon completion I was informed that what we had been discussing was no longer available in my area. Shocking statement considering we were talking about a 1 year contract, through Comcast sales for a specific rate, which had not expired, but was being billed at a different rate. All these individuals have available to them to "assist" you is a handbook of "general responses", a fictitious name to give the perception they are American (I believe my persons name was Candy or Crystal, a red flag that I was either talking to a *** or odd for other reasons), and some contact information where your discussion will be forwarded to. Who? Unknown. Where? Unknown. Asked for that contact info so I could have it in case I needed to follow up, but that wasn't possible. THIS IS NOT THE YELLOW BRICK ROAD, JUST ANOTHER COMCAST RED HERRING!
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#296740 Review #296740 is a subjective opinion of poster.

Comcast SUCKS

I have an appointment for comcast to come out tomorrow to fix an issue that they have been out twice before and it's still not fixed. THAT's not even what I'm pissed about. Their automated system just CALLED ME to confirm the appointment and then had me on HOLD FOR 10 MINUTES FOR THE NEXT AVAILABLE CUSTOMER SERVICE REPRESENTATIVE! Again, they called me. How dare they treat their customers like that! After all the money we pay them every month. Like our time isn't important? They should call me when there is someone available to talk to me otherwise DON'T CALL. I wish there was another option because I would drop them like a hot potato.
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#296492 Review #296492 is a subjective opinion of poster.
I live in a low income seniors complex in North Port. We have only one cable company and that is Comcast. I have been a customer for many years with Comcast however their bundle (phone,internet,TV) kept increasing almost monthly. I decided to unbundle services as that...
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3 comments
Anonymous
#1267877

Comcast js the most corrupt provider out there, i got a bill for $449 amd said i also didnt pay last months bill(which i did and they acknowledged it on the phone). They said your bill is for the month before...which is *** because i paid $265 the month i signed up for the upcoming month....so how am i behind a month payment?

I was never late on any payments. Then another bill came for "other charges and fees for $60" haha it is sick, ive had comcast for 3 months and paid about $800...and still and behind $195. It is Disgusting and i charged back with my bank claiming it was fraud....*** them! Not to mention the service sucks!!!

We receive NONE of the promised channels

On the sports package, none!!!! They also came 3 times, gave us the wrong out-dated hardware, then came to replace it and charged us another installation fee!!.....this boils my blood.

So i told them to cancel

My service and went with direct tv. I told them they know where they can stick the $449 that i owe....i refuse to pay it so bring me to court.

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#296420 Review #296420 is a subjective opinion of poster.

Comcast Customer service

So.. I'm getting my services installed today and I called them and asked if my package would be effected if I add another cable box to my service.. She answer my questions then started laughing after I started to ask about the Internet.. I asked why she was laughing and she answered honestly by saying that she was laughing with her co worker about something.. I've worked in customer service before and I can say that what she did was rude and not professional.. She then put me on hold and sent me back to the call que! Im pissed off about Comcast's *** csr and her poor customer service! I will be filing a complaint about her ASAP!!! I'm very irritated at how she treated me as a customer!
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#296388 Review #296388 is a subjective opinion of poster.
My Comcast cable box went bad. I was without cable for a month. I just now called Comcast, they sent out a service repair person who replaced my bad box. They charged me $50. I could fully understand the charge if it was something wrong with my system, but it is...
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1 comment
Anonymous
#683820

I am going through this right now. These boxes belong to Comcast, we rent them each month.

Mine is bad also. I have two options. I can have a Comcast Service Technician come out to replace their defective box at a cost of $60.00 to me, or go to a Comcast store and switch them out myself! I am totally amazed at the *** customer service Comcast extends to their customers.

They focus on getting new customers instead of keeping customers.

If I could get a quicker Internet service from anyone else, I would switch. Im just screwed.

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#296272 Review #296272 is a subjective opinion of poster.

Comcast in Worcester, Massachusetts - Promised a gift card , what a joke !!!!!!

I am soooo pissed off I can't even tell you the whole story without smashing my computer !!!! story goes they tell you sign up for now and we'll send you a gift card for 250 $ wow sounds great right. Wrong ! you keep on paying their incredibly high month to month charges I'm talking over 240. $ a month *** who can afford that ? but that's just what I did, I kept paying and when I was to expect my gift card they said I didn't qualify for it ... they totally suck any way you look at it. Do yourself a favor and tell the cable companies youv'e had enough its time for change and comcast can go #@*% its self !!!!!!
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1 comment
Anonymous
#465104

I also have no gift card and it is six months later. Was told by someone in corporate office I will recieve one. WHEN WHEN WHEN WHEN total waste of *** and BS just to get you signed up to comcast.

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#296092 Review #296092 is a subjective opinion of poster.

COMCAST

COMCAST Cable vision provider is the most horrible service company I have ever seen. I made my payment last month as I do every month. I get a bill this month for $271.35 so I head to the local Comcast office and wait in line (for ever) the lady at the counter said I owe $271.35 so my bill went up $161.35 for no reason. So I had to cancel my service I can't afford $271.35 a month. The lady at the counter said my promotional period ran out after a year, I told her it's been this way for 3 and half years. Basic internet and basic TV no premium channels. So I get back to the office and call the 1-888-Comcast to find out why I'm being charged so much and the initial recording gives me my account info and said there is a $106.63 payment pending. So I press 0 for a live person and the woman gives me pretty much the correct information that I should have been given in person at the Savannah office, so I tell her I will keep the Comcast account open and she tells me there will be a reconnection fee?? It's only been 12 minutes since I was at the Comcast Savannah office and they are telling me that a tech has already went to the house and disconnected my cable vision. So they give me the wrong information that causes me to have to cancel my service then they give me the right information and they want to charge me for a reconnection charge and this whole ordeal took place in under 25 minutes since my office is less than a mile from Comcast Savannah. So they would rather lose me as a customer then waive the reconnection charges that I know is BS there is no way a service tech made it to my house and disconnected me all within the 20minuets this took place between cancelation and reactivation.
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#296028 Review #296028 is a subjective opinion of poster.
Loss
$75

Comcast worst service on Earth??

Ordered Comcast Xfinity internet online, new to country, so were told we had to go into the store for an "ID check". My wife waited in line for an hour to be told there was no record of that request, and that she didn't need to have come. Thanks for that. We haven our own modem, so ordered the "home installation kit". We were told we wouldn't be able to connect until it arrived. What a load: we waited a full 7 days to get the kit, which contained our customer number to enter into their website...that was what I waited 7 days for?? Then, 3 days later, we get a modem in the mail we never asked for. We refused to take it back and told them to pick it up themselves and we were told we'd be liable for it if we left it on the doorstep. Liable for something we never ordered...go jump Comcast, you have no idea how to run a company.
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#295803 Review #295803 is a subjective opinion of poster.