Latest review first
Comcast screwed up my wife's name. I specifically told them how she spells her name 'Laurie' and yet somewhere in their processing, it was entered, 'Lori'. That really bugs her. When I setup the order, I had to have her on the phone to authorize me. This makes...
Comcast / Xfinity has a new Guarentee for 100% satisfied customer! The only Guarentee is that at some point each month you will lose service for some unknown reason and that all available technicians are working to fix the problem. EVERY month I have lost all 3 services. It is a shame that you have to call and scream at someone who has no clue what's going on. Our Internet has been dreadful and the service worse. It took 3 days to get someone to fix our service after complaining. I had a guarentee that a service rep would visit one day, only to have the appointment cancelled without my knowledge. Their excuse was we have had lots of sick technicians. Honestly, I don't give a *** about your staffing issues. That's not my concern. Your JOB is to provide reliable service especially when customers pay up to 200-300 a month for premium packages. Long story short, Comcast disabled several older cable modems and stopped service to those premium paying customers without warning. NO ONE had a clue. Not even the so called "supevisor" I spoke with. Today, without fail, our service is out again for the next 5 hours while these *** try to fix the problem with electrical tape and super glue. HORRIBLE company!
Comcast Services NOT Customer Friendly and Inconvenient
My Comcast DVR cable box, which my family has only had for a year, no longer works. When I called to see if it could be fixed I was told that I could bring it in and PAY FOR A REPLACEMENT or have someone come to my house and fix it. That would be great, if my family had the money and time to *** from work. I'm not going to pay for a faulty piece of equipment, though, so this is what I will have to do. Thanks for the policy change, Comcast, I really appreciate it!
Comcast charges for service I do not have
Comcast is the worst company in the history of the world. I canceled my cable TV (still have internet) last month due to financial reasons. They told me how much my bill would be and I thought I was good to go. I haven't had TV for a month. Oh believe, I've checked. Even bought rabbit ears to try to get local channels. Cable is definitely not on. Well, I received my latest bill, and they're trying to charge me for cable service. This is just one more complaint to add to my VERY long list of Comcast complaints. Now I need to call them, wade through their horrible phone menu, sit on hold for a half hour, and argue them into fixing my bill. Can't wait.
So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to...
Comcast - the worst!
After six phone calls, 2 visits, three hour long chats, they still don't have it right. I don't have your boxes, modems, remotes or any other stuff. All I want is internet service, because you are the only game in town. If it was not so frustrating, it would be funny. They are in the computer business, and has, by far, the worst computer software, technicians, workers. My bill for should be less than $30.00, after three months or trying to get this straight, they tell my bill is $180.00 dollars and I still get cable ( I have Dish) have all thier equipment. I do not enjoy Comcast. Don't get me started on the HOA bulk billing!
Comcast in Raleigh, North Carolina - Just a dishonest company
February 12, 2012 Was specifically told I would not be charged for a customer service call, ( I even offered to make payment on my own via internet) and after I authorized a specified amount for payment Comcast takes it upon itself to add an additional amount to my check, which I did Not authorize. This should be Illegal. Just because they are a large corporation they should not be give a pass to "scam" their customers, but should be held to the same standards as the general public. Anyone else would be breaking the law if they changed the authorized amount on a customer's check. Researching alternatives to Comcast!
Comcast Destroyed My Credit. Equipment Returns
I have been a Comcast customer for a few years. I moved and returned all of the equipment. Some clerical error in your system showed my equipment as being unreturned and Comcast sent a 580.00 bill to collections. Collections never called me and Comcast never billed me. So guess what? I got a KD on my credit report and a drop from 748 to 629 for no reason. I found this error while in the process of applying for a mortgage for a home. Now I am not getting a prime rate because of Comcast's mishap. I cant even get a decent rate credit card with this score. This is the only mishap on my credit report. I am jumping through hoops just to get documentation that this was a Comcast error and was never in collections. So of no fault of my own, just being a great customer, returning my equipment and paying my bill on time every month, my credit is destroyed. No one will contact me.
Comcast took my 80.00 box-while picking up their own
My elderly and mentally unstable aunt wanted to have Netflix but cannot use a computer. soooo I spent the 80.00 bucks for a netflix/etc. box and took 3 hours of my time to let comcast installl wireless in her apt. Well, she decided to have verizon take over her service and install their equipment etc. and she canceled comcast soo they needed to pick up their box, They took theirs and mine. Comcast said there sub contractor did it. No calls back... etc etc etc... I am so mad. What do I do????please share whatever infor you have to help me get the $ and box back.
Comcast in Manassas, Virginia - Service interuption
Missed the Grammy's 2012 as all my comcast services (cable, phone and internet) were out all evening. When we called the recording said they were experiencing some service interruptions and were working on it and then they hung up on us. When I called tonight, as on demand and the guide were still not working, there was a twenty minute wait on the phone so I went online to chat on line with a service rep. I asked when Comcast was going to replay the Grammys for all of us who missed it, because we had no service, she said to check my guide. My guide is not working!!!!! Anyway she did get my guide fixed and my on demand, but still no grammys. This is SOOOOOOOOOOOOO typical of them. It gets very frustrating time and time again.
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