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Comcast - Sercive tech disconnected MY line while disconnecting my neighbors line!!!

Lied to by phone reps, told service was being done in my area that day/night, should be up by midnight. Next day, still no service internet or cable tv. A second and third call to Comcast left a message for 3 different supervisors to return my calls. No contact from a supv. A service tech disconnected MY line while he was disconnecting my neighbors line. The service tech was out on 10/23/08. Luckily my neighbors kept the work order from the service tech so Comast shold know what kind of *** they employ! I need to file a formal complaint with Comcast but am unable to get a hold of a supv to do this! They are NEVER available or do NOT return my phone calls!
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3 comments
Anonymous
#50500

I don't work for comcast, but I've always heard if something doesn't sound quite right, it isn't right.

And your tale sounds fishy. Like maybe you neglected to say that you were also late paying or something.

Come on! Fess up or don't complain!

Anonymous
#45135

It's obvious you work for Comcast! Like I said, I DID report the problem and was lied to, there was no routine maintenence in my area.

If I would have known the truth then a tech could have come out a day sooner! So what's the excuse for no one returning my phone calls?

I have had issues w/ Comcast internet in the past, emailed the CEO and boy were the Houston Comcast boys kissing my butt after that! Oh yeah and I AM getting a service interupt credit!

Anonymous
#45125

Sorry,it has been a while and I need to catch up with things.

Look folks, calm down and start with the basic problem. :) You have no service, call into Comcast and report a trouble call for - No Service-. Trying to remote troubleshoot when your service is totally out just doesnt make sense. Ask for a tech to be scheduled to your address. Comcast provides a service and the goal is for you to be happy. Once your service is restored. Take a deep breath and then call 1-800-comcast for possible service interupt credit.

The disconnect issue could have come by mistake, some boxes have tags for addresses that could be unreadable, or the tech may have just goofed. Techs are human. Comcast does care for its customers and a happy one goes a lot further than the other.

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ID
#140990 Review #140990 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Internet Service
Loss
$101

COMCAST STRIKES AGAIN

Ok, so I haven't been able to access my email account with Comcast for the last few days. Today, I found out that my incoming email has been getting bouncec back to the senders. (mind you I've had this account for about 20 years (through many name changes). I called Comcast tonight and after sitting on hold for quite a while the agent answered. I explained that I could not receive emails through Thunderbird and also could not log in through Comcast. net. After running some "tests" he came back on and said the problem must be with Thunderbird and he was going to transfer me to them. I told him, the problem wasn't Thunderbird as I couldn't log on even through the Comcast site. He said, let me run some more tests at which point we were either disconnected or he hung up, take your pick. I called back and got a very nice lady who told me my account had been suspended. No notes in the record as to why and she could find no reason. She said there were not even any notes made by the previous man I had been talking to. Makes me believe that he really did hang up. The lady re activated my account and I am up and running. I did ask to speak to a supervisor as the explanation as to why it had been suspended in the first place wasn't sufficient. She said he was on another call and wasn't available, she agreed to put me on *** to speak to him (only one supervisor on duty by the way). Needless to say that after waiting a few minutes, I was disconnected and never did get to speak to a supervisor. The plus side, my email is working again. The minus side, I don't know why it was shut off and all incoming emails for the last 4 days have been bounced back to the senders. They probably think I'm dead. LOL
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ID
#140972 Review #140972 is a subjective opinion of poster.
Location
New York, New York
Product
Comcast Account

Comcast - No e-mail for 4 days and counting.

I have been without e-mail for 4 days so far. Comcast says the issue has been passed up to the next level of technical support. They explain that e-mail is a free service that is included with internet service. They explain this with the typical "we do not care whether you like it or not" tone that Comcast is famous for. Prior to Comcast I had Adelphia as my ISP. They took care of every problem while I was on the phone. Comcast bought their business. They increasd my monthly fee by 30% and it has been all down hill since. I dislike Comcast more than any other company I do business with. When will there be some viable competition in southern New Hampshire?
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ID
#140880 Review #140880 is a subjective opinion of poster.
Location
Natick, Massachusetts
Service
Comcast Internet Service

Comcast - Lying customer service reps!!!

I was told last week one price to pay so no disconnection by 2 different csr and she told me she was making notes on the computer that I would come in on thursday to pay. I went to pay yesterday and it had doubled! I called and asked about this and the csr told me there were notes but not I what I was told they were. I asked her if I could talk to a supervisor, she told me she would have one call me back, they NEVER did so now my cable will be disconnected on saturday!!! If they had told me the correct amount last week or said it might go up I would have saved that $. I am a single mother of 2 little girls and sometimes I do get behind, but I always pay whats due!!! I had no problem when it was INSIGHT!!! Until COMCAST TOOK OVER!!!!
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ID
#140865 Review #140865 is a subjective opinion of poster.
Location
Belvidere, Illinois
Loss
$300

Comcast Unresponsive Customer Service

I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled. I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money. The amount of money I am owed is not large, but I simply cannot stomach accepting this level of atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 30 001 0361973.
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3 comments
Anonymous
#45126

I think it would be helpfull if you posted what city and state you are located in for local reaction in you service area.

Anonymous
#44724

Got some bad news for you...under the terms of their contract with the MLB, comcast probably isnt able to issue a credit to you. so you can keep calling, but my guess is that the credit is never going to happen regardless of the fact that you didnt get the service for the whole season.

Anonymous
#44646

You need to go to Consumerist.com and find out about Comcast's executive service or contacts.

Also try the blog comcastmustdie for more contact info. In the past it seemed like folks posting there got quick attention to their concerns.

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ID
#140716 Review #140716 is a subjective opinion of poster.
Location
New York, New York
Loss
$45

Comcast Unresponsive Customer Service

I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled. I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money. The amount of money I am owed is not large, but I simply cannot stomach accepting this level or atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 30 001 0361973.
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ID
#140706 Review #140706 is a subjective opinion of poster.
Location
New York, New York
Loss
$45

Comcast - help! need my phone service!

We have had chronic reception/equipment problems w/Comcast for years. When hubby's job ended he signed us up for triple play to save $. Now we're losing phone service and net/tv regularly, sometimes for days at a time! They "fix" it; but lasts for a couple weeks. I'm co-manager of emergency fund to save Howard County, MD residents from being evicted, having utilities turned off, or going without food/shelter. Plus I have ailing, elderly parents and a retarded sister who must be able to reacy us. I need my phone & internet! Can't afford Verizon. What can I do? Linda in Ellicott City
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ID
#140701 Review #140701 is a subjective opinion of poster.
Location
Ellicott City, Maryland

Comcast can't get the installation right

In August I was sold the Comcast double play for HD TV and internet service. The technician showed up and only hooked up the basic cable stating I needed an HDMI cable for HDTV. I purchased the cable (very expensive) and when they finally showed up to hook up my box, I was told HD isn't even available here. They hooked up the DVR and we finally had a picture on our 50"plasma. However, when they installed the DVR something happened to the other 3 tv's which do not have the digital box. Now Comcast insists I pay them to fix what was not broken prior to their installation of the DVR or I could always subscribe to their monthly maintenance plan. This is a joke - good luck getting anyone to show up (as they have missed 2 of their scheduled appointments) and when someone finally shows up they are incompetent.
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ID
#140674 Review #140674 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Comcast Installation

Comcast billed me $500.00 for moving.

If you have Comcast you know you pay one month ahead of time. I moved and kept my same package for $100.00 a month. My first bill in my new place was nearly $500.00 with all the transfer fees and additional fees for moving. This is a rip off. I was not behind in my payments. All I did was move. I was told by a Comcast representative, I should have terminated my service and started over. This is not only a waste of my time, but also a waste of their company's time. These are some of the most incompetent people to try and get things done. Prior to this, it took seven months to get their billing errors corrected, but billing me $500.00 for moving according to Comcastis not a billing error. Comcast is right. It is not a billing error. It is a rip-off.
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ID
#140251 Review #140251 is a subjective opinion of poster.
Location
Katy, Texas
Service
Comcast Service Transfer

Comcast/Microsoft Outlook 2003 problems

007, you must work for Comcast. I am practically a computer illiterate and I know you either (a) don't know what You're talking about; or (b) don't understand what We're talking about! I never had problems with Microsoft Outlook 2003 when I was with Bellsouth.net or MSN. I've had problems similar to those reported here since Sept. 26. Each day a different problem, or a new problem one day, and then back to the old problem the next day. I've received different answers about what the problem/solution is, from the 7-10 Customer Service Rep Techs I've spoken to over that time span. By talking to so many I've learned (a) eventually you'll get a more knowledgeable and patient Rep; and (b) that Comcast is having big problems with its "upgrade" to Smart Zone and they're tap-dancing like crazy to fix them. Reps' answers range from "It's Microsoft's problem" "You need to upgrade to Outlook 2007" to "...technical issues with Smart Zone"; Or " just send your emails through the Comcast internet site, that works, so we’ve resolved your problem" to "hmmm...Let's try this." Guess they don't want to have to be compatible with older software like Outlook 2003. (More than one rep didn't disagree with me when I said that.) My first problem was that messages just stayed in the Outbox. All day/night long. I (think) I fixed that by doing a System Restore to two weeks earlier, deleting my E-mail Account and setting it up all over again. The weird thing is that when I send test email messages from the View and Change E-mail Accounts tabs, one day it works, the next not. And, the automatic test responses vary from day to day. One day my password was incorrect (Comcast accidentally changed it, Rep said "we apologize" and helped me fix that). Most times the message when testing email is" "unable to connect with the server...please verify that the port and SSL information is correct." No matter what port and SSL the Reps suggest, none seems to work. Today, the Rep suggested I just send a test email directly from Outlook. That actually worked. (I'm sticking with Outlook because I freelance for several companies from different locations, so I wanted to toggle between all my email accounts. I was trying to stay with Comcast because I got the $99 bundle - if I drop the internet the price of phone/cable go up, but my patience is running out as of tomorrow.) Tomorrow, if anything else is not working, I'm finding an ISP who doesn't mind working with Outlook 2003. I hope this post helps someone else
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ID
#140210 Review #140210 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Comcast - Complaint Letter

October 20, 2008 COMCAST COMPLAINT LETTER To Whom It May Concern: My name is Theodore Narh. I’m writing this complaint letter for the non performance standards that I received on Saturday, October 18, 2008 from Comcast Cable Technician Tech: 6171 MJ Jones. It was a waste of my time to stay home from work to get my cable installed and the tech came to my house and then left for an hour and then came back and left again. I experienced a frustrating to day to be lied to by your customer service reps. it took me 8 phone calls for a manger to call me back. I was schedule to have cable service installed between the hours of 11am to 2pm. 1) I called customer service and spoke with Amy Badge ID No. 8533 and Amy informed me that the tech will be there by 3:30pm. 2) I called customer service back at 3:43 pm and spoke with Poppie Badge ID No. 7759 and informed Poppie that I was assured by Amy Badge ID No. 8533 that the tech will be at my house at 3:30pm and Poppie informed me that the tech will be there by 4pm. 3) At 3:56pm with a digital cable box and a remote control and left it on my table and informed me that he’s going outside to check the cable box. 4) The tech came back at 5:00pm and stated that he had the wrong tools and assured me that he would be back at my apartment by 6pm. 5) At 5:09pm, I called customer service and spoke with Leval Badge ID No. 7288 and informed him that the tech came to my apartment and did not install the cable and left and came back an hour later to say he had the wrong too. Leval assured me that the job will be completed before 6pm. 6) I called customer service back at 6:04pm and that rep. stated he did not have an ID number and I did not get his name, but he assured me that a Supervisor will call me and for me give him my this number, which is #9801. 7) At 7:34pm and informed them that the tech has yet to arrive back at my apartment and James let me speak to his manager, whom name is Dominic Badge ID No. 1791 and Dominic assured me that the tech would be back before 9pm to install my cable service. 8) At 9pm, the tech never should up and I spent 10hrs in my apartment waiting on the tech and for my cable service to be installed. It was an inconvience for me to *** work and get the run around all day long and it frustrated me. 9) On Sunday, October 19, 2008 I called again and spoke with John Badge ID No. 3029 and informed him that my cable service is yet to be installed and John informed me as the Supervisor he could send anyone to my apartment. Where’s the Creditability and Accountably in Comcast Cable and the people whom you have answering the phone? Theodore Narh Customer
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1 comment
Anonymous
#726127

How do I write a complaint against Comcast? On top of my tv service being out and three weeks being with no internet service I end up with a terrible very rude technician who has not business helping anyone. She didn't even know what her job was.

ID
#140167 Review #140167 is a subjective opinion of poster.
Location
Washington, District Of Columbia

No email service from Comcast for nearly two weeks

I recently transferred my Comcast account from my old to my new address. Despite daily phone calls, I have had no email service for nearly two weeks - no explanation offered. For business purposes, I really needed to keep my email address the same, but since that is not happening, I really wish I had switched providers, Comcast internet service has always been unreliable. In addition, my phone and voice mail work inconsistently. Comcast does not provide new number when I call my old number, the message merely states the service has been disconnected. This technology has been available for at least 50 years, there is no excuse for this. This company has probably cost me thousands or even tens of thousands in lost business. Avoid this company if at all possible.
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ID
#140144 Review #140144 is a subjective opinion of poster.
Location
Cotuit, Massachusetts
Service
Comcast Internet Service

Comcast - Isn't it illegal to bill more than once in a 30 day period?

Call me crazy, but I feel as though Comcast is double dipping into my wallet. Just when I go to pay one bill, I'll have another one 15 days later and no one at that *** company can give me a logical answer as to why. They say it's because "they bill in advance." I say it's because they are greedy and run a monopoly in certain areas of the country. Don't even try to go to one of their local offices and speak to someone in person. Those people are so rude, they act as if they work at the DMV.
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ID
#139950 Review #139950 is a subjective opinion of poster.
Location
Dekalb, Illinois

Comcast illegally switched from EarthLink and changed pricing

After years of internet service with Earthlink as a virtual provider and Comcast as the host provider, I was illegally switched without notice or consent to being a Comcast only customer. After a couple months Comcast raised the internet only price by $27 per month for which I called and had a verbal agreement to credit the overage and have the same rate put back to what it had always been as that was the only agreement ever made. The next bill was confusing as it showed a ridiculously low rate, but kept the overcharge as a balance due. Overall it was still a net of $2 to $3 MORE than agreed but in the ballpark. I'm on automatic bill pay so I didn't open the next bill until after the bill after it and noticed the rate had jumped up again to yet another rate. I called about the problem and was told I had agreed to switch to a promotional plan from my first conversation - which is NOT what had occurred. I called on two separate days speaking both to customer service and retention, but to no avail. I then sent an email and got a local number. Like an *** I called the local number thinking I was going to get directly to a manager. *** me, it was only the exact same bureaucratic, dishonest, time-wasting process through the same horrible Comcast customer service and retention departments. I'm dropping these lieing losers (Comcast) today and have letters going to the FCC, Texas Public Utility Commission, City of Houston Admin. & Regulatory Affairs, and the BBB of Metropolitan Houston. I also send a complaint to a consumer affairs website. I really don't expect anything from the government as they have ALWAYS proved to be inept and useless. Our only power is to let the public know of the dishonesty of companies like Comcast on sites like this.
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ID
#139789 Review #139789 is a subjective opinion of poster.
Location
Houston, Texas

Comcast Rules

Comcast is tha best the rest of u guyz that hate it are lames yall jus some hatas ive benn using it like forever!!!!!! if u have a problem now for that guy who was talking bout tha bugs forget u stop lian ur probly a *** and ur trying to get some money if u dont like comcast dont use it u dum clod ur way out of ur head buddy u are crazy i kno my grammer isnt great cuz im a teenager im 15 but i luv comcast so just leave it along for they sue u
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ID
#139754 Review #139754 is a subjective opinion of poster.
Location
Iowa City, Iowa