Latest review first
Comcast in Raleigh, North Carolina - Just a dishonest company
February 12, 2012 Was specifically told I would not be charged for a customer service call, ( I even offered to make payment on my own via internet) and after I authorized a specified amount for payment Comcast takes it upon itself to add an additional amount to my check, which I did Not authorize. This should be Illegal. Just because they are a large corporation they should not be give a pass to "scam" their customers, but should be held to the same standards as the general public. Anyone else would be breaking the law if they changed the authorized amount on a customer's check. Researching alternatives to Comcast!
Comcast Destroyed My Credit. Equipment Returns
I have been a Comcast customer for a few years. I moved and returned all of the equipment. Some clerical error in your system showed my equipment as being unreturned and Comcast sent a 580.00 bill to collections. Collections never called me and Comcast never billed me. So guess what? I got a KD on my credit report and a drop from 748 to 629 for no reason. I found this error while in the process of applying for a mortgage for a home. Now I am not getting a prime rate because of Comcast's mishap. I cant even get a decent rate credit card with this score. This is the only mishap on my credit report. I am jumping through hoops just to get documentation that this was a Comcast error and was never in collections. So of no fault of my own, just being a great customer, returning my equipment and paying my bill on time every month, my credit is destroyed. No one will contact me.
Comcast took my 80.00 box-while picking up their own
My elderly and mentally unstable aunt wanted to have Netflix but cannot use a computer. soooo I spent the 80.00 bucks for a netflix/etc. box and took 3 hours of my time to let comcast installl wireless in her apt. Well, she decided to have verizon take over her service and install their equipment etc. and she canceled comcast soo they needed to pick up their box, They took theirs and mine. Comcast said there sub contractor did it. No calls back... etc etc etc... I am so mad. What do I do????please share whatever infor you have to help me get the $ and box back.
Comcast in Manassas, Virginia - Service interuption
Missed the Grammy's 2012 as all my comcast services (cable, phone and internet) were out all evening. When we called the recording said they were experiencing some service interruptions and were working on it and then they hung up on us. When I called tonight, as on demand and the guide were still not working, there was a twenty minute wait on the phone so I went online to chat on line with a service rep. I asked when Comcast was going to replay the Grammys for all of us who missed it, because we had no service, she said to check my guide. My guide is not working!!!!! Anyway she did get my guide fixed and my on demand, but still no grammys. This is SOOOOOOOOOOOOO typical of them. It gets very frustrating time and time again.
Comcast charged the maximum on a final bill
We signed up for a promo with Comcast mid-December. It was supposed to be a 30 day, no risk trial. We cancelled within the 30 day period and when we asked to go back to our previous contract, we were told those prices were no longer available. The new prices would be more than the so-called promo! So we cancelled our Comcast service completely. Imagine our surprise when the final bill came and we were charged the maximum they could charge us for every service we had with them! If you ever get one of those promo letters from Comcast, throw it away!
Comcast keeps raising the price!
I can't stand the way the price for Comcast services rises from month to month. They now promote a fixed rate for a brief period but will quickly jack it up after that. The ***-cast game: The only way to keep your rates the lowest (that I've found) is to call every 6th months and have them put you on the latest promo deal (it will only last 6 months though). How ludicrous that I have to call regularly to keep my price from skyrocketing. I've seen Comcast bills for identical services ranging from $70 all the way to $200 plus. If you don't call them regularly they will charge you an additional $5 or so each month. Why the rise? Service to my house costs them nothing. The lines are up, my house is networked, there have never been any hardware problems. Twice they have sent technicians when I've made changes to my account even though I told them it was not necessary. This leads to extra cost. My biggest fear though is that I am paying for them to extend service to new areas, advertise to new customers, and make hardware upgrades that won't benefit me. I've had mixed results with customer service. Most people seem polite (unless you're rude to them) but I've encountered several incompetent individuals both in person and on the phone. About those technicians.....I read several complaints about the "Comcast" technicians. A lot of these guys are sub-contractors. They aren't even Comcast employees. They have minimal training, are not adequately background checked (for someone entering your home), and as many of you have noted are often less than professional. Down with Comcast! We need a viable and reliable cable company in Portland!
COMCAST WAIST OF TIME FYI...
As a fellow Comcast "Door Mat": a comment regarding the COMCAST "Online Chat" feature. DO NOT FOR ANY REASON waist your time. Being in the same boat as everyone else "The S.S Comcastanic". Regardless the complaint, the one constant is the mind-numbing amount of time and effort spent trying to resolve the problem. The Online Chat is a feature that follows the Comcast protocol of delay, divert, and frustrate. After 45 minutes of back and forth typing I found out, only after asking multiple times, that I was talking to a NON-Comcast employee located in another country, in my case the Philippians. Upon completion I was informed that what we had been discussing was no longer available in my area. Shocking statement considering we were talking about a 1 year contract, through Comcast sales for a specific rate, which had not expired, but was being billed at a different rate. All these individuals have available to them to "assist" you is a handbook of "general responses", a fictitious name to give the perception they are American (I believe my persons name was Candy or Crystal, a red flag that I was either talking to a *** or odd for other reasons), and some contact information where your discussion will be forwarded to. Who? Unknown. Where? Unknown. Asked for that contact info so I could have it in case I needed to follow up, but that wasn't possible. THIS IS NOT THE YELLOW BRICK ROAD, JUST ANOTHER COMCAST RED HERRING!
I have an appointment for comcast to come out tomorrow to fix an issue that they have been out twice before and it's still not fixed. THAT's not even what I'm pissed about. Their automated system just CALLED ME to confirm the appointment and then had me on HOLD FOR 10 MINUTES FOR THE NEXT AVAILABLE CUSTOMER SERVICE REPRESENTATIVE! Again, they called me. How dare they treat their customers like that! After all the money we pay them every month. Like our time isn't important? They should call me when there is someone available to talk to me otherwise DON'T CALL. I wish there was another option because I would drop them like a hot potato.
I live in a low income seniors complex in North Port. We have only one cable company and that is Comcast. I have been a customer for many years with Comcast however their bundle (phone,internet,TV) kept increasing almost monthly. I decided to unbundle services as that...
Comcast Customer service
So.. I'm getting my services installed today and I called them and asked if my package would be effected if I add another cable box to my service.. She answer my questions then started laughing after I started to ask about the Internet.. I asked why she was laughing and she answered honestly by saying that she was laughing with her co worker about something.. I've worked in customer service before and I can say that what she did was rude and not professional.. She then put me on hold and sent me back to the call que! Im pissed off about Comcast's *** csr and her poor customer service! I will be filing a complaint about her ASAP!!! I'm very irritated at how she treated me as a customer!
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