Comcast Reviews and Complaints
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Comcast Epic Install Fail
After a week of being lied to by Comcast, Not returning my calls and totally failing on the install, I have had enough. This video says it all. Simply copy and paste into your browser since this site won't allow links. http://www.youtube.com/watch?v=7zVzoWtF7r8 A perfect example of what a monopoly in a given market will produce, lack of competition means they don't have to give their best to get your business and can ignore complaints since they know you have no other providers to take your business to. I hope this video goes viral!!!
Comcast throttling algo is written by 2 year olds
So, I was watching a Youtube video and Comcast blows up my connection and stops it cold ofr 5 minutes. JUST YOUTUBE. I am not downloading movies or anything exciting. And netflix is getting blackballed by the carrier and my connection is often horked to Netflix because comcast is trying to pimp their crummy XFinity deal. YOU SUCK COMCAST. And then of course HULU comes in fine because the studios have a great deal. Comcast's throttler is just punishing people who are doing legal streaming because they want us to watch their garbage Xfinity. And I PAY 70 bucks a month for rate limited internet? Who do these guys think they are???
Comcast Forces Customers to Use DTA at Increased Cost
MA customer not happy with latest Comcast changes and fees. First Comcast provided a signal for TV's to work inside your home. Then chnages came about requiring a control box, then DTA were required. Now, my TV worked without an adapter one day and the next it doesn't work. I'm told Comcast now requires all TV's that connect to a cable (in my house) to have a cable box or DTA. Comcast provides 2 DTA's free, but all others cost $1.99 each per month. Why do I need to spend more money per month and use more electricity? This is a rip-off!! Skip
Comcast Internet - WORST FIRST-TIME SERVICE EVER!
This is the first time I've ever had any sort of internet service on my own. Before this, my mom would always get dial-up, which I hated, or I would just go over to my friends' houses and *** off their internet. After I moved into my own place, I decided I wanted to get the internet. Well, Verizon was more expensive where I'd moved to because of "special wires" that supposedly also shoot fantastic laser shows once a week or some ***, so I opted for Comcast. The service was great, technician was fast, setup was painless. Everything was perfect. But then, just shy of me having the service a month, I started having problems with the service. I would literally get cut off while sitting here, minding my own business, reading an article or cruising Facebook. And this would happen over and over and over. It would be fine for a few hours, then cut off inexplicably, then cut right back on. So I asked for a technician to come over and fix it. "Since it's your first time, we won't charge you." Technician refreshed the router, everything was fine. Next day, same problem started right back up again. "Since it's the same problem, we'll send another technician out, and we won't charge you." Technician replaced the modem. Everything was fine. A few days later, a woman calls claiming to be from Comcast. I complained to her about how it took them a whole week to fix a simple problem, and that I didn't appreciate the hassle. Same day my internet starts cutting off and on again. Since then, I have made several calls, all resulting in some form of "we can send someone out, but we can't say if you'll get charged or not, because everything looks okiley dokiley over here." It has been two weeks since I started having problems. This is ridiculous. I'll be switching over to Verizon and their fancy wires.
I signed up for Comcast Cable Internet Service (Now XFInity) for my home office in early 2011. Service was OK apart from the typical, occasionally arrogant blowhard in tech support. Speed was not too laggy and uptime was fair -- maybe 5 outages ranging from a few...
Comcast in Albuquerque, New Mexico - Worst phone/internet service EVER!!!
Frequent (daily and sometimes hourly) breaks in connectivity. Dropped calls and breaks in internet service are a daily problem with Comcast. Despite numerous customer service calls, countless reboots of the modem and a visit by a bad attitude technician, the problem persists. Save yourself the frustration and go with Century Link for phone/internet and DirectTv for cable programming. I normally do not write reviews or complaints and simply stop giving my business to a company when dissatisfied, but this experience has been so *** BAD that I am hoping to help others avoid the frustration that I've endured for the past year.
Comcast Random Bill Raise
Comcast recently wrote me and told me that they have been "incorrectly charging me for the past 4 months" and that they are now going to raise my bill. But be happy! They aren't going to charge me for the past months that they didn't raise my bill for no reason. Randomly writing customers to notify them that all the sudden they will be charged more? Only a cable company would do this.. I'm not sure how long it will take for these companies that the switching costs for consumers are not that low. Looks I'll be jumping back to a different service soon (verizon, dish, direct).
Comcast in Columbia, Maryland - HORRIBLE customer service and service in general
My fiancee and I moved in January and decided to drop Comcast TV and keep their internet because it was just too expensive, $140 for HD TV box with recorder and service for only one room plus internet. When we moved we were told there was an internet promotion for $35/mo including the modem rental cost. About 20 days ago we decided to add TV and went with the basic TV because they advertised the basic channels which is all we watched. We have an HD TV but didn't go for the HD box because it was too expensive. The final cost per month was around $90. I started researching other companies and found DirecTV for $35/mo that included TV for 3 rooms with HD receivers and an HD recorder for the main room for free with free instillation. We called to cancel the TV and were told that because we "bundled" our internet would now be paying $70/mo...WHAT?! When we added the TV we were told that they would ADD the TV, not change the way we had our service and we were never advised that the price would change. We were also told that we could change our service at any time, and we were never told that the price for our internet would change. How do they think they can get away with this kind of ***? It feels like fraud and entrapment to me. It's not like their prices are even competitive! When we spoke to the supervisor he repeatedly stated there was nothing he could do to help us. We dropped the TV because we were completely and utterly DISSATISFIED with their service and company, and here they are disappointing us again. Worst company I have ever dealt with. We will not be returning to comcast at any point and I will tell everyone I know NOT to get involved with them. They have so many hidden fees and charges that they do not explain and every time you call about them they do not handle it or they lie and say it has been taken care of. Please avoid them.
3 times i was told something by a Comcast employee that when the bill came in proved to be a lie
i was told that an upgrade would not cost me more twice then the bill came in i was told that a router with built in wifi would not cost me more then the bill came in Comcast employees are all liers and thiefs if your paycheck is from directly or indirecly you ARE A THIEF ok not sure why i have to put in so many words to state a simple truth COMCAST IS A CROOKED BUNCH OF LIERS what part of if you work for comcast makes you a thief don't you understans ok now im making stuff up to make enought words
Been paying my cable/internet bill dutifully and respectfully for TEN years. Once Xfinity got in, I noticed the agents are rude, NEVER looking for a deal for you like they used to, (my cable/intenet bill is the highest bill in my month, like many and I EXPECT to be...
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