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We have a time-share in the Sarasota area in Florida. This past fall management of some 40 units were told that they had to convert to DTA boxes as mandated by FCC in order to convert the digital signal to an analog signal. Our option was to install two DTA boxes in...
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8 comments
Anonymous
#1241747

Maybe you and the rest of the home owners should be involved in the decision making when it involves a large community set up like that. If the community approved it you are at the communities mercy not Comcast.

Functionality of cable company equipment is explained during the sales and installation process. And if you are not sure ask. The worst question in the world it the one you don't ask. Furthermore, your lineup is custom to some degree.

Again this goes back to who voted to have the system installed and they should have made you aware.

As it appears I side with your frustration, but this is the community managements fault. They did not do their duties with including the residents.

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#300264 Review #300264 is a subjective opinion of poster.
I read in the local paper and received Comcast mailing noticces that ALLL customers in my area were being required to switch to digital cable. If we did not do so by March 6th, we would not longer have cable service. I contacted Comcast and they told me they could...
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6 comments
Anonymous
#733215

sell your t.v.

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#300068 Review #300068 is a subjective opinion of poster.
Comcast screwed up my wife's name. I specifically told them how she spells her name 'Laurie' and yet somewhere in their processing, it was entered, 'Lori'. That really bugs her. When I setup the order, I had to have her on the phone to authorize me. This makes...
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5 comments
Anonymous
#456294

Thanks Mustanger, you are spot on. I am the one who makes the decisions.

Guess there is no pleasing some woman, but then they show their intelligence level by making the comments they do.

Wife does not have many pet peev's. But this is one.

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#300011 Review #300011 is a subjective opinion of poster.

Comcast Guarentee

Comcast / Xfinity has a new Guarentee for 100% satisfied customer! The only Guarentee is that at some point each month you will lose service for some unknown reason and that all available technicians are working to fix the problem. EVERY month I have lost all 3 services. It is a shame that you have to call and scream at someone who has no clue what's going on. Our Internet has been dreadful and the service worse. It took 3 days to get someone to fix our service after complaining. I had a guarentee that a service rep would visit one day, only to have the appointment cancelled without my knowledge. Their excuse was we have had lots of sick technicians. Honestly, I don't give a *** about your staffing issues. That's not my concern. Your JOB is to provide reliable service especially when customers pay up to 200-300 a month for premium packages. Long story short, Comcast disabled several older cable modems and stopped service to those premium paying customers without warning. NO ONE had a clue. Not even the so called "supevisor" I spoke with. Today, without fail, our service is out again for the next 5 hours while these *** try to fix the problem with electrical tape and super glue. HORRIBLE company!
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#299519 Review #299519 is a subjective opinion of poster.

Comcast Services NOT Customer Friendly and Inconvenient

My Comcast DVR cable box, which my family has only had for a year, no longer works. When I called to see if it could be fixed I was told that I could bring it in and PAY FOR A REPLACEMENT or have someone come to my house and fix it. That would be great, if my family had the money and time to *** from work. I'm not going to pay for a faulty piece of equipment, though, so this is what I will have to do. Thanks for the policy change, Comcast, I really appreciate it!
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1 comment
Anonymous
#439497

Not true.

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#298781 Review #298781 is a subjective opinion of poster.

Comcast charges for service I do not have

Comcast is the worst company in the history of the world. I canceled my cable TV (still have internet) last month due to financial reasons. They told me how much my bill would be and I thought I was good to go. I haven't had TV for a month. Oh believe, I've checked. Even bought rabbit ears to try to get local channels. Cable is definitely not on. Well, I received my latest bill, and they're trying to charge me for cable service. This is just one more complaint to add to my VERY long list of Comcast complaints. Now I need to call them, wade through their horrible phone menu, sit on hold for a half hour, and argue them into fixing my bill. Can't wait.
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1 comment
Anonymous
#572075

This also happened to me, and from what I've read, many others. My bill was sent to collections after they told me that it was fine and would correct itself.

If there are others in Florida this has happened to, please leave a comment here.

If I can find many others the exact thing happened to I'm going to contact some class action law firms and see if they will consider taking the case. They may actually be willing to take on Comcast, not an easy task I'm sure, if I can show a long list of people who can become part of the class.

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#298776 Review #298776 is a subjective opinion of poster.
So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to...
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1 comment
Anonymous
#1587063

comcast what can you say? they absolutely suck *** . I pay 130 bucks a month for what I have to unplug the router/modem two or three times aday to reset it /I get 129 channels 12 religis/10 Spanish/20music/40 sports and 10 or so home shopping channels worth *** and then they shove a landline up my ass.it,s the worst company I have every had the displeasher to have to deal with in my life.and threre,s nothing I can do about it.{{Redacted}} COMCAST

Review
#298630 Review #298630 is a subjective opinion of poster.

Comcast - the worst!

After six phone calls, 2 visits, three hour long chats, they still don't have it right. I don't have your boxes, modems, remotes or any other stuff. All I want is internet service, because you are the only game in town. If it was not so frustrating, it would be funny. They are in the computer business, and has, by far, the worst computer software, technicians, workers. My bill for should be less than $30.00, after three months or trying to get this straight, they tell my bill is $180.00 dollars and I still get cable ( I have Dish) have all thier equipment. I do not enjoy Comcast. Don't get me started on the HOA bulk billing!
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1 comment
Anonymous
#442583

Here's some feedback I recently submitted to Comcast:

I was looking to switch my existing service to a different package based upon one of the xfinity double deals. I was unable to do so.

I called your piece of *** excuse for Customer Service and was told on Sundays the customer loyalty douches are out. I was also told by three different people that they don't handle account changes. You're telling me that a company that touts 24 hour service and has a customer base of millions doesn't have anyone who can process plan changes in on a Sunday (a day where the majority of people who are off work and are likely to call in)? I call ***.

Furthermore, this pass the buck mentality of your customer service needs to stop. I shouldn't have to be transferred three times from one incompetent employee to the next for something as basic as a plan change. *** I finally asked to speak to the manager of a "new plan" employee and laid into him (saying much the same, albeit in a less vulgar manner). When he was at a loss for words about pretty basic questions (the incompetence was pretty astounding here), I canceled my cable service.

Your company is one of the worst I've ever dealt with. You charge a high premium for not much, and when the customer orders something of the simplest transaction, you not only fail to comply, you give a run-around interference pattern that only serves to anger those you service. That's right, in case you fools have forgotten what it is you do, you provide a ***-poor service. I've since gotten a roku and signed up to Hulu, and find that for $7.99 a month, I have a perfectly good substitute to the *** you pedal.

I've also switched to Verizon, and am encouraging everyone I know to do the same.

I have a strong sense that if the regional monopoly agreements were to vanish, you'd have no customers left, and rightfully so. In sum, go *** yourselves.

Review
#297646 Review #297646 is a subjective opinion of poster.

Comcast in Raleigh, North Carolina - Just a dishonest company

February 12, 2012 Was specifically told I would not be charged for a customer service call, ( I even offered to make payment on my own via internet) and after I authorized a specified amount for payment Comcast takes it upon itself to add an additional amount to my check, which I did Not authorize. This should be Illegal. Just because they are a large corporation they should not be give a pass to "scam" their customers, but should be held to the same standards as the general public. Anyone else would be breaking the law if they changed the authorized amount on a customer's check. Researching alternatives to Comcast!
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2 comments
Anonymous
#435996

While waiting for COMCAST to get the needed lines installed (there were not cable lines at my new home address) so they can transfer my service, they reported me to collection and then to the Credit Bureau.

COMCAST not only did not provide me with the service, but screwed up my credit. I have called about 45 time and talked to 30 customer services staff from the install department, customer service, collection department and 6 supervisors. I have documented several names, employee ids, manager ids and nobody has been able to assist me to first:

1. Complete the install for a specific name and then

2. To Remove the derogatory credit reporting to the credit bureaus.

Last manager I talked by the name of Michael, very, very rude. I was so frustrated and in tears, because the mortgage company has indicated with COMCAST reporting into the credit bureaus, my chances to get “the loan” to fit my budget has been blew away. He said to me: “I do not care to hear about your personal problems”. He was so dishonest. He said COMCAST delivered router to my house I he can see the Fedex receipt when the router was from my old house. When I finally proved to him I never received, but my equipment was also transfer, he did not apologized. He said he will get back to me in 10 days, this was 2 months ago. Everytime I call COMCAST, supervisor are busy and they don't call me back.

He was not only miss informed, but when he realized it, he did not apologized. I need help, please call me at 916-647-2894 or e-mail me back.

Anonymous
#431648

Comcast keeps trying to sell me xfinity...with all these complaints, NO WAY, they can go to ***

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#297319 Review #297319 is a subjective opinion of poster.

Comcast Destroyed My Credit. Equipment Returns

I have been a Comcast customer for a few years. I moved and returned all of the equipment. Some clerical error in your system showed my equipment as being unreturned and Comcast sent a 580.00 bill to collections. Collections never called me and Comcast never billed me. So guess what? I got a KD on my credit report and a drop from 748 to 629 for no reason. I found this error while in the process of applying for a mortgage for a home. Now I am not getting a prime rate because of Comcast's mishap. I cant even get a decent rate credit card with this score. This is the only mishap on my credit report. I am jumping through hoops just to get documentation that this was a Comcast error and was never in collections. So of no fault of my own, just being a great customer, returning my equipment and paying my bill on time every month, my credit is destroyed. No one will contact me.
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1 comment
Anonymous
#854920

I had the exact same issue. Here's the deal, when Comcast realizes that you will no longer be a customer they push through a scam to bilk you of further $$$$ by creating a balance for "unreturned equipment" or "past due bill" which they immediately send to collections.

They don't notify you at all and it usually happens within days of returning all the equipment etc. So you have no chance to challenge Comcast directly about this. Once its in collections, they don't want to talk to you. Whats even more annoying is that their internal collections department is unreachable.

No phone, no email, no fax, just a PO Box. This is by design. So in the age of email, Twitter and IM, Comcast prefers you send a letter, mail it in, and hope that you get a response a month later. They've done the math on this and realized <20% of victims go that route and send letters.

Usually, victims find out about this credit abuse by Comcast in the midst of a mortgage application or a car purchase. Most people would rather get the matter resolved immediately under those circumstances. So in your case Comcast got another $580 from a customer that's no longer with them. This is a very good revenue stream for the company.

Its part of their business model because they know people depend on access to credit and need to have good FICO scores. There's no oversight of this stuff. No FDA, CFPB, SEC etc to put Comcast to task here. They see a vulnerable former customer who can be fleeced before going completely out the door and they do their scam.

This happens way more than you think. I have data suggesting that >82% of customers not retained by Comcast have billing or equipment issues that suddenly pop up via collections. Verizon and others have similar business models.

Its pathetic and it will take years for Congress to take action as they've done against Banks for overdraft fees for instance. Until then, you are on your own.

Hope things work out for you!

Review
#296928 Review #296928 is a subjective opinion of poster.