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Comcast loads up on fees

I am a longstanding, on-time paying customer with Comcast. I asked about downgrading service to get their advertised $24.95 economy internet. The CS Rep. informed me it is 1/6th the speed of their high speed internet, there is a $3.00 per month modem fee and a one-time installation charge of $27.95. I mentioned that I currently have HS internet, cable and phone service with them and asked what the $27.95 installation fee is for. I was told that they have to flip a switch, they don't come out to the house. I mentioned that there are other companies offering lower monthly "new customer" rates so if I have to pay an installation fee why would I stay with them? I was told the installation fee couldn't be waived. It looks to me like Comcast doesn't care to much about keeping their customers.
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1 comment
Anonymous
#50943

Comcast is horrible with their high rates. When Verizon comes to Philadelphia, I say every Comcast customer changes to Verizon. They built this new building and show this *** movie every 7 minutes and you our money pays for it all.

ID
#143504 Review #143504 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Comcast Internet Service

Comcast - Returned mail BL004........Blocked for Spam

While not a customer of Comcast.net myself; 7 of my friends and relatives are: Fred Bolton FJBolton@comcast.net Robert Bolton arbolton@ " " Pam Cramer cramerjp@ " " Mary Virnig mvirnig@ " " Pearl Gunsell pgunsell@ " " Mary Ann Myers whmam@ " " Mary Beth Ballantyne mbballantyne12@ " " I have been communicating with the above for a long time now; as I've lived in Germany for the past 43 years, this has been my only possibility to keep in touch with them. Several weeks ago: comcast post started returning my mail under BL004 "Blocked for Spam". (And this right before Christmas). I am requesting my name be taken off the Spam listing; and mail allowed to go through. Thank you. Sincerely, Helen Bolton-Nüsse NutsnBolts@web.de
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ID
#143080 Review #143080 is a subjective opinion of poster.
Location
Berlin, Berlin

Comcast are dishonest

I have recently got Comcast cable service and have had nothing but problems from day 1. They failed to inform me the reason that my Ondemand service did not work was because they could not reach an agreement with the township I live in, instead they made me run up and down stairs re-setting the boxes for me to only find out later that they lied to me stating the village of South Holland was blocking Ondemand because of the adult content. However, we were able today to order an adult movie which according to them was being blocked by my village! They lied and I'm so dissatisfied. They have dishonest drones for Customer service reps who will consistently lie to the good paying customers. I had serveral reps lie to me about the time frame in which my Ondemand service would become active. They give customers used cable boxzes so my box was obviously defective, it kept freezing up and was not allowing me to change the channels manually or by remote. Mind you all this has taken place between Saturday the 6th and Wednesday the 10th. Anyone wishing to pay their hard earned money on Comcast for a few extra channels must know that it comes with a huge price!!!
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ID
#142578 Review #142578 is a subjective opinion of poster.
Location
Chicago, Illinois

Comcast - Can't get the boxes working..

I moved across the street and comcast can't get my two HD boxes to work properly. The first techs out there set me up moving day but did not check all the signals. I replaced my cable modem twice just to get my phone line and internet up. Now my cable boxes are not functioning properly. They lock up, can't receive some channels, I'm lucky if they boot up... HELP.. the tech has been out three times - one time for six hours and I've been on the phone with technical support for at least six hours. I had two of my three cable boxes across the street. They worked fine. They sent me to the comcast retail store because one of the boxes (HD/DVR) couldn't boot. Still two of the new boxes don't work. My old one with out the card works just fine. Contrary to what they think I can't sit home and wait for them to come over and trouble shoot...
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ID
#142416 Review #142416 is a subjective opinion of poster.
Location
Pearisburg, Virginia
Service
Comcast Technical Support

Comcast - Rip off

We signed for comcast based on recomendation, what a mistake. Their customer service is the rudest I have encountered but I could live with that, however I cant tolerate overcharging and thats exactly what they did, we signed for basic package @ $39,99 per month but were charged some made up fees that started to emerge, in short, paid almost $60 every month. When called customer service they would either hang up on you or treat you like you owe them something, they dont have any maners, their mangers make false promemses of refunds. Switched to direct Tv, way better and better custumer service!!!
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ID
#142183 Review #142183 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Tv Service
Loss
$31

Comcast - Are You Fricken Kidding Me!?!?!?!

We just switched out our cable box because the one they delivered when they hooked up our cable they brought a box with DVR and were charging us for it. We were supposed to get home, hook it up and call a number to enter our phone number and activate the service. Well after about 20 tries I finally broke through the busy circuits and started the process. Guess what...My phone number is not in the automated system. The same phone number I have had on account with them for who knows how long. So I waited for a representative. I just hung up after 20 minutes of listening to a recording telling me how customer service was important to them and my wait will be brief. Are they fricken kidding me?!?!?!?! 20 minutes and holding is brief....AND I'm suuposed to feel important to them. If our condo had the hookup for direct TV we'd dump camcast yesterday. We had Direct TV before we moved and I miss it. I can't wait for the day I can tell comcast to &^&*%(&^
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ID
#141933 Review #141933 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Comcast Tv Service

Comcast is of the devil

I'll make it short. Bad connections. Dropped service all the time. Not smart. They could have made things easier to maneuver though. There's a lot of extra button pushing. Service is terrible. In one call they sent me to the wrong state, the wrong kind service specialist and didn't listen well enough to even know my question. I have so few good things to say that it's sad. it's terrible. please don't ever get Comcast. ATNT U-verse is the way to go in my opinion. After going from u-verse to Comcast I feel exhaustedly hopeless. Vote no on Comcast don't get comcast!!!
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1 comment
Anonymous
#95853

I want my SpeedVision back!!! I had upgraded my service, paid more money, had it for about 4 months (in HD) then they changed the channel packages and took it away again!! I'm not paying more for something I just paid more for, again!

ID
#141882 Review #141882 is a subjective opinion of poster.
Location
Cupertino, California

I can't be more sicker for Comcast!! What does it take to get them out of my life?

I have had to contact an attorney because Comcast keeps claiming to "update" my account, but I keep receiving overdue statements from Credit Protection Assoication L.P. , a collection company. I do not owe Comcast anything, and they know it. When I go into the Dale City, Virginia office they keep telling me that they are sending the paperwork to this collection agency, so I keep ignoring their collection notices, but is anything really being done. What do the customer service reps do at Comcast. I can not be sicker of Comcast. From the start my bills were always wrong, and after months of this I decided to contact another cable compay to provide service at my home. I do not have time for this. Take care of this, enough is enough. Darlene DuBose redgoody@msn.com
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ID
#141815 Review #141815 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Comcast Account
Loss
$104

Comcast is Horrible!

This is a WARNING to those considering using Comcast! I have NEVER done business with a company that is so incredibly inept! I have been with Comcast for many years because I don't have another option in the small Southern town in which I live. I really wish the city would give license to some other company that cares more about their customers. In the past few months my Comcast Internet has been down more than 20 times! I hardly get through a day without some kind of problem. Today we received our bill and there was an extra $40 dollars tacked on the bill for Starz. We have never had Starz nor have we ever asked for it. We called and had to wait and wait. The wait time is terrible as are the techs. The lady finally determined that there was an "error" and she was giving us credit as if we were receiving some kind of reward. When my Internet system is down it is not unusual for the company to send a person out who will tell me he knows nothing about the Internet and that he only works on cable television. The Internet techs blame the linemen and the linemen blame the techs. On may occasions when I have reported a problem it is not unusual for the person with whom I am talking to tell me the local techs don't know what they are doing. From the first day we joined Comcast to the present time we have perfect payment. You better believe they check to see if you are a good paying customer. Once I reached a person in upper level management and he told me that they could not afford to lose customers with perfect payment. He said they spent too much time running down equipment from people who moved and took equipment with them and were behind in their payments. I pay well over $125 dollars a month for cable and Internet and that is a LOT of money for a retired schoolteacher! Yet, I have had techs show up and give my computer and lines to my computer a cursory look and tell me I would be better off with Dish. Once when I demanded that something be done the guy told me to QUIT Comcast and leave them alone! I could go on and on. PLEASE talk with your friends who use Comcast and if you have another option please look elsewhere. Jerry in Mississippi PS: Once I could only get Comcast out to check my system only after writing the FCC. I plan to contact the FCC again and I plan to contact the BBB.
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ID
#141664 Review #141664 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
Service
Comcast Internet Plan

Nationalize Comcast Limited Service

Comcast sucks $ from the poor and/or frugal to pay for premium services for the rich and/or addicted customers. Regressive rate structures charge $15 for fewer channels than can be seen for free with a digital box. Comcast's failure to provide competitive service is illegal (which is why they are being sued by customers) and the company should be nationalized for limited services, that is, the basic local channels plus public access, education & government channels should be free to all customers. If you would like to join a lawsuit for media justice email traxmor@yahoo.com - digital democracy!
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ID
#141608 Review #141608 is a subjective opinion of poster.
Location
Chicago, Illinois

Comcast - Bait and switch

We received a coupon with an attractive offer to switch from Comcast to Direct TV. The savings were significant on a pre-month basis. The day the installers showed up, they were in a rush from the minute they knocked on our door. Once installed the picture was of poor quality, they unplugged my surround sound (it took an hour to figure that out) During the discussion with the salesman over the phone, the rep from Direct TV told us they had "On Demand" just like Comcast. They didn't and when we ask why they told us they did (at no extra cost) we were told it would cost $120 to hook up a facsimile.(something we were to run through our computer ? ) When the installers left they handed us a 71 page booklet and told us it was all we would need. There wasn't even a picture of the controls naming the buttons and explaining what they did. There is a significant difference between Comcast and Direct TV and I expected to have a learning curve but I felt we were just a number and when they left we were told to "play with it, its self-explanatory" It's far from self-explanatory and I can't trust a company that says one thing and changes their story "after" they have it installed and Comcast is disconnected. Never again and I will tell my friends how we were treated like a number in a column in an Excel spread sheet. What's next ? Poor product poor service ! Unplug me please. Watching the snow in Spokane.
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ID
#141449 Review #141449 is a subjective opinion of poster.
Location
Spokane, Washington

Comcast - You all have been giving me the run around

I have been trying to get someone to help me since October the 10th and all I have been getting is the run around so now I going to leave comcast and go to verizon,ever time I call go get help I have been either put on hold and they never return or hung up on or told a lie by several different people and I do document everything that they said and done. It seems like no one there can fix my problem,and this is not the first time. By me being a customer I would of thought that comcast would not treat there custumers like I have never know a company like this. and I will be letting the complaint people know what I have been going though.
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ID
#141395 Review #141395 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Comcast lies thru their teeth!

No matter what problem you have on an ongoing basis.they tell you have equipment that u don't and it's your computer..it's your anything but us. All the work behind the scenes.....affects us...but if u call to figure out what to do with what they gave you this day...........It's you .not us. If they would fess up once in awhile.......we can better handle the *** they are dishing out...but no...it's your fault not ours...This powerboost issue (for more dollars) has screwed up there main delivery and they just dont know how to fix it.....so our bandwiths are adjusted everyday in different ways..to the point of having and upload speed 3 times faster than the download...........that is ludicruis!!!!!!!!!!!!
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ID
#141225 Review #141225 is a subjective opinion of poster.
Location
Attleboro, Massachusetts
In short, over the summer I signed up for Comcast's Triple Play package and was quoted both the services I would be receiving and the price I would pay per month (around $120). I signed this agreement/contract for two years, locking the price in. Now, I receive a...
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5 comments
Anonymous
#290432

i just tried to downgrade my service with comcast and they told me i couldn't because I signed a two year contract. I'm really mad right now.

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ID
#141081 Review #141081 is a subjective opinion of poster.
Location
Marlton, New Jersey
Service
Comcast Internet Service

Comcast - Sercive tech disconnected MY line while disconnecting my neighbors line!!!

Lied to by phone reps, told service was being done in my area that day/night, should be up by midnight. Next day, still no service internet or cable tv. A second and third call to Comcast left a message for 3 different supervisors to return my calls. No contact from a supv. A service tech disconnected MY line while he was disconnecting my neighbors line. The service tech was out on 10/23/08. Luckily my neighbors kept the work order from the service tech so Comast shold know what kind of *** they employ! I need to file a formal complaint with Comcast but am unable to get a hold of a supv to do this! They are NEVER available or do NOT return my phone calls!
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3 comments
Anonymous
#50500

I don't work for comcast, but I've always heard if something doesn't sound quite right, it isn't right.

And your tale sounds fishy. Like maybe you neglected to say that you were also late paying or something.

Come on! Fess up or don't complain!

Anonymous
#45135

It's obvious you work for Comcast! Like I said, I DID report the problem and was lied to, there was no routine maintenence in my area.

If I would have known the truth then a tech could have come out a day sooner! So what's the excuse for no one returning my phone calls?

I have had issues w/ Comcast internet in the past, emailed the CEO and boy were the Houston Comcast boys kissing my butt after that! Oh yeah and I AM getting a service interupt credit!

Anonymous
#45125

Sorry,it has been a while and I need to catch up with things.

Look folks, calm down and start with the basic problem. :) You have no service, call into Comcast and report a trouble call for - No Service-. Trying to remote troubleshoot when your service is totally out just doesnt make sense. Ask for a tech to be scheduled to your address. Comcast provides a service and the goal is for you to be happy. Once your service is restored. Take a deep breath and then call 1-800-comcast for possible service interupt credit.

The disconnect issue could have come by mistake, some boxes have tags for addresses that could be unreadable, or the tech may have just goofed. Techs are human. Comcast does care for its customers and a happy one goes a lot further than the other.

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ID
#140990 Review #140990 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Internet Service
Loss
$101