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Comcast horrific "customer service"

We have been a long time Comcast customer and had their bundle service. Besides never getting our info right and losing a payment, we were besically satisfied. That is, until we decided to kill our cable and home phone. However, we wanted to keep the internet service because they did have a fast speed and they were running a special. These *** told us that their "special" was for new Comcast customers only (way to screw your EXISTING customers, Comcast!) and that we would be charged $69.99 for internet service (the special was for $19.99!). We also asked them to just leave the basic channels so we could at least watch a few network shows. These idiots disconnected everything (I'm sure on purpose). We contacted the local service center and the guy was pretty nice and told us a few options and to call the 800 number again and explain what he told us. The ***, Gene (real name, I'm sure), told us that the deal the local guy mentioned had "just expired" and was no longer available. After ripping him a new one and demanding to speak to a supervisor he went away for 5 minutes, came back and told us we could get the deal. Then this *** continued to ask if we wanted to add HBO!! Are you kidding me? My 8-year-old has better common sense than this ***. All I have to say is Comcast has the WORST customer service department I have ever had the misfortune of speaking with. Brutal.
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#302328 Review #302328 is a subjective opinion of poster.

Local Comcast station cut of the end of a show to have a commercial

Miami Fl Comcast channel 387 was showing a Dominick Dunn show and at the very end of the show, cut it of with a commercial (sponsored by ComCast) about North Miami's government. I was livid. This has happened before. Customers who are "locked into services from ComCast" have no recourse but to put up with this, but as a consumer who uses all of Comcast's services (computer, phone, TV, etc. I find this type of behavior inexcusable. The powers that be at ComCast should be made aware of this problem and get it corrected or they will soon lose a customer.
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#302172 Review #302172 is a subjective opinion of poster.
We have a time-share in the Sarasota area in Florida. This past fall management of some 40 units were told that they had to convert to DTA boxes as mandated by FCC in order to convert the digital signal to an analog signal. Our option was to install two DTA boxes in...
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8 comments
Anonymous
#1241747

Maybe you and the rest of the home owners should be involved in the decision making when it involves a large community set up like that. If the community approved it you are at the communities mercy not Comcast.

Functionality of cable company equipment is explained during the sales and installation process. And if you are not sure ask. The worst question in the world it the one you don't ask. Furthermore, your lineup is custom to some degree.

Again this goes back to who voted to have the system installed and they should have made you aware.

As it appears I side with your frustration, but this is the community managements fault. They did not do their duties with including the residents.

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#300264 Review #300264 is a subjective opinion of poster.
I read in the local paper and received Comcast mailing noticces that ALLL customers in my area were being required to switch to digital cable. If we did not do so by March 6th, we would not longer have cable service. I contacted Comcast and they told me they could...
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6 comments
Anonymous
#733215

sell your t.v.

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#300068 Review #300068 is a subjective opinion of poster.
Comcast screwed up my wife's name. I specifically told them how she spells her name 'Laurie' and yet somewhere in their processing, it was entered, 'Lori'. That really bugs her. When I setup the order, I had to have her on the phone to authorize me. This makes...
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5 comments
Anonymous
#456294

Thanks Mustanger, you are spot on. I am the one who makes the decisions.

Guess there is no pleasing some woman, but then they show their intelligence level by making the comments they do.

Wife does not have many pet peev's. But this is one.

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#300011 Review #300011 is a subjective opinion of poster.

Comcast Guarentee

Comcast / Xfinity has a new Guarentee for 100% satisfied customer! The only Guarentee is that at some point each month you will lose service for some unknown reason and that all available technicians are working to fix the problem. EVERY month I have lost all 3 services. It is a shame that you have to call and scream at someone who has no clue what's going on. Our Internet has been dreadful and the service worse. It took 3 days to get someone to fix our service after complaining. I had a guarentee that a service rep would visit one day, only to have the appointment cancelled without my knowledge. Their excuse was we have had lots of sick technicians. Honestly, I don't give a *** about your staffing issues. That's not my concern. Your JOB is to provide reliable service especially when customers pay up to 200-300 a month for premium packages. Long story short, Comcast disabled several older cable modems and stopped service to those premium paying customers without warning. NO ONE had a clue. Not even the so called "supevisor" I spoke with. Today, without fail, our service is out again for the next 5 hours while these *** try to fix the problem with electrical tape and super glue. HORRIBLE company!
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#299519 Review #299519 is a subjective opinion of poster.

Comcast Services NOT Customer Friendly and Inconvenient

My Comcast DVR cable box, which my family has only had for a year, no longer works. When I called to see if it could be fixed I was told that I could bring it in and PAY FOR A REPLACEMENT or have someone come to my house and fix it. That would be great, if my family had the money and time to *** from work. I'm not going to pay for a faulty piece of equipment, though, so this is what I will have to do. Thanks for the policy change, Comcast, I really appreciate it!
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1 comment
Anonymous
#439497

Not true.

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#298781 Review #298781 is a subjective opinion of poster.

Comcast charges for service I do not have

Comcast is the worst company in the history of the world. I canceled my cable TV (still have internet) last month due to financial reasons. They told me how much my bill would be and I thought I was good to go. I haven't had TV for a month. Oh believe, I've checked. Even bought rabbit ears to try to get local channels. Cable is definitely not on. Well, I received my latest bill, and they're trying to charge me for cable service. This is just one more complaint to add to my VERY long list of Comcast complaints. Now I need to call them, wade through their horrible phone menu, sit on hold for a half hour, and argue them into fixing my bill. Can't wait.
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1 comment
Anonymous
#572075

This also happened to me, and from what I've read, many others. My bill was sent to collections after they told me that it was fine and would correct itself.

If there are others in Florida this has happened to, please leave a comment here.

If I can find many others the exact thing happened to I'm going to contact some class action law firms and see if they will consider taking the case. They may actually be willing to take on Comcast, not an easy task I'm sure, if I can show a long list of people who can become part of the class.

Review
#298776 Review #298776 is a subjective opinion of poster.
So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to...
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1 comment
Anonymous
#1587063

comcast what can you say? they absolutely suck *** . I pay 130 bucks a month for what I have to unplug the router/modem two or three times aday to reset it /I get 129 channels 12 religis/10 Spanish/20music/40 sports and 10 or so home shopping channels worth *** and then they shove a landline up my ass.it,s the worst company I have every had the displeasher to have to deal with in my life.and threre,s nothing I can do about it.{{Redacted}} COMCAST

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#298630 Review #298630 is a subjective opinion of poster.

Comcast - the worst!

After six phone calls, 2 visits, three hour long chats, they still don't have it right. I don't have your boxes, modems, remotes or any other stuff. All I want is internet service, because you are the only game in town. If it was not so frustrating, it would be funny. They are in the computer business, and has, by far, the worst computer software, technicians, workers. My bill for should be less than $30.00, after three months or trying to get this straight, they tell my bill is $180.00 dollars and I still get cable ( I have Dish) have all thier equipment. I do not enjoy Comcast. Don't get me started on the HOA bulk billing!
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1 comment
Anonymous
#442583

Here's some feedback I recently submitted to Comcast:

I was looking to switch my existing service to a different package based upon one of the xfinity double deals. I was unable to do so.

I called your piece of *** excuse for Customer Service and was told on Sundays the customer loyalty douches are out. I was also told by three different people that they don't handle account changes. You're telling me that a company that touts 24 hour service and has a customer base of millions doesn't have anyone who can process plan changes in on a Sunday (a day where the majority of people who are off work and are likely to call in)? I call ***.

Furthermore, this pass the buck mentality of your customer service needs to stop. I shouldn't have to be transferred three times from one incompetent employee to the next for something as basic as a plan change. *** I finally asked to speak to the manager of a "new plan" employee and laid into him (saying much the same, albeit in a less vulgar manner). When he was at a loss for words about pretty basic questions (the incompetence was pretty astounding here), I canceled my cable service.

Your company is one of the worst I've ever dealt with. You charge a high premium for not much, and when the customer orders something of the simplest transaction, you not only fail to comply, you give a run-around interference pattern that only serves to anger those you service. That's right, in case you fools have forgotten what it is you do, you provide a ***-poor service. I've since gotten a roku and signed up to Hulu, and find that for $7.99 a month, I have a perfectly good substitute to the *** you pedal.

I've also switched to Verizon, and am encouraging everyone I know to do the same.

I have a strong sense that if the regional monopoly agreements were to vanish, you'd have no customers left, and rightfully so. In sum, go *** yourselves.

Review
#297646 Review #297646 is a subjective opinion of poster.