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Comcast - Dont waste you time with "upgrading" to the new cable box

where to begin; i got a so called new upgrade cable box from comcast on friday. 3 days later nothing but problems. lets see. the volume does not work on the remote, the mute button does not work you can not use the guide to forward to the next day. if you record a program and want to turn off the tv you cant. now i have a DUI message for the last two hours the tv will no go on. I have a sony bravia lcd. i did not have these problems with my old box. And to sweeten the misery, the cable box numbers on the front of the box are large and vivid white blaringly so much that you need to buy a blue film to lower the light intensity. even with the blue plastic its still glaring. i wish i could cancel and go with verizon , but they dont have the fios service in my neighborhood yet. I've been on the phone to customer support Numerous time with no avail.
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ID
#146903 Review #146903 is a subjective opinion of poster.
Location
Chelmsford, Massachusetts

Abc run a scam on rebate from comcast.saying only if you have basiccable

bought tv and all from abc,was told i get 75.00 off cable bill.be givin the run around since sept. 6 MONTHS!! now abc said only if i have basic cable will i get rebate..there is no such thing anymore as basic cable.who buys a 42 tv,the surround sound, the cabnet and speaker stands all that and im so poor i can only afford a basic cable,, neve will go to them again...... sooooooooo bad service i got the phone hung up on me...comcast told me no such deal!!i sent in all paper work abc told me to do,, now they say i should read fine print on rebate,,fine ,put that in the hall of shame,, lost me as a customer....
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ID
#146832 Review #146832 is a subjective opinion of poster.
Location
Flint, Michigan
Service
Comcast Tv Service

Comcast: comcast deception

We changed to the Dish from Comcast. They set a date for pick up of the Comcast box,he came & picked the box on the scheduled date. We received our last bill from Comcast, we couldn't believe it they said we owed $450.00. When we called they said do you have any proof that you returned the box? We said he didn't give us a receipt. So I don't know what we are going do. I think we will have to bring a lawyer into help us settle this diagreement Just a heads up GET A RECEIPT!!!
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2 comments
Anonymous
#55741

I had a similar problem. Returned the box to a service centre but still got charged the $450. Thankfully I had a receipt to prove that I did return it.

Anonymous
#55071

Thats why you should go to a serivce center and return your stuff. its better than waiting around.

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ID
#146564 Review #146564 is a subjective opinion of poster.
Location
Kittanning, Pennsylvania

By adding phone service, Comcast caused computer expense.

We added digital phone to cable TV & internet services, and in the process, Comcast damaged our computer, causing $360+ additional expense --- it proves that trying to save money costs!!! Calling Comcast has become part of my daily routine --- no customer service, and no "real" people to care. Still trying to get reimbursed, but to add insult to injury, my bill says "PAST DUE", and Comcast is charging for items not included. There are NO consumer advocates for a case like this. I wish I had read these complaints (and others posted online) before I ordered service --- a good lesson, but expensive!
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1 comment
Anonymous
#233558

how the *** does installing phone service affect your PC's health in any way shape or form? Please.....explain

ID
#146510 Review #146510 is a subjective opinion of poster.
Location
East Stroudsburg, Pennsylvania
Service
Comcast Tv Service

Comcast - Cheat liars and let me keep your money

If you don't realize this you prepay for cable so they should not be able to haave late fees for something you haven't even got. This company lost my check sent out someone to shut off my cable with a $25.00fee so we paid out the bill that day on a check card and put a stop payment on the lost check $32.00 FEE we had a extra month prepaid taken out of our check card not by choice. 60.00 Cancelled the sevice after a year of putting up with raising rates and cutting 10% of service do to new line up (a.k.a. want the chanels upgrade we want your money not your buisness) meanwhile I checked my checking accout to make sure that the top payment check would not appear shore enough they tried to cash the check after I told them that i put a stop payment on it and don't try to cash it a day befor the actuall invoice was to be sent out for shut off. they inform that date is to give the service man time to go and shut off. it gets better they add 20 dollars to the actual check why I have yet to find out now I still have 25 days of returning fee which I will not receive because the served me a 20.00 fee for returned check which they think should be theirs and my account was still overdrawn 3.00 dollars why the only gave me half a months credit for keeping the cable on for 3 extra days expensive lesson And the moral is cancel any service to comcast before you get yours
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1 comment
Anonymous
#181801

they suddenly charged us for a starter kit and we had cancelled ALL cable with them 2 months prior. we do NOT have a "starter kit" in our house.

ID
#146256 Review #146256 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$100

Comcast - Paying a months' in advance

I these times and whats going on with the economy I personally think it is non caring for a company that started from ground up to forget where they come from and burk the many who has place him where is today, having people to pay a month in advance knowing that nothing is promise such as life it self. It confuses many people old and the young and to have to deal with unprofessional representatives who are not properly trained. I as a consumer paid a bill online and comcast did a paper check on my account and no one wishes to address this situation. Maybe I will take this to my CongressWoman Ms. Eleanor Norton.
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1 comment
Anonymous
#83235

comcast sucks the penny out of u, i get charged for 911 calls $1.50 a call, i was offered 6 months free hbo, and ended up paying for changing services, i only got 4 months free due to there bill a month in advance, better check your bill you will suprised. i hate comcast.

all cable company's r gonna suck u dry cause they know we have to have it or it is rabbit earrs. :( :( :( :( :( :( :(

ID
#145831 Review #145831 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Comcast Account
Loss
$160

COMCAST GOES DOWN AGAIN.....

FOR THE 31ST TIME (WED. 2/18/2009 - 2:40 thru 4:20 PM) IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!! The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called "the toughest we have known in business".
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ID
#145455 Review #145455 is a subjective opinion of poster.
Location
Dallas, Texas

Comcast the ultimate rippoff

Comcast has ripped everyone off. Taking away channels we already paid for and telling us if we want them back we need to pay more. Why do we half to take this ***????? We have less selections than ever. No T.V guide. I feel like I am back in the day when I was a child and did not even have cable the difference is I'm paying for this bull. Is there anything we can do when we are getting ripped off or do we just sit back and take another loss??? What have we become as consumers. Less quality and quantity for double the price.
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1 comment
Maylrdaimler
#52214

FOR THE 31ST TIME IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!!

The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called “the toughest we have known in business”.

ID
#145345 Review #145345 is a subjective opinion of poster.
Location
Algonac, Michigan

COMCAST.NET

MY PROBLEM IS THIS I HAVE COMCAST SERVICE EVERYTHING I HAD WAS SYNCRONIZED WITH A PIECE OF EQUIPMENT CALLED A GATEWAY WITH TWO ANTENNAS.I ASKED THEM WIngSOMS PLACE in tuscaloosa alabama.TOO CHECK IT OUT INSTEAD OF FIXING THE PROBLEM THEY MADE IT WORSE,BY CHANGING IT TOO A DIGITAL BOX WHICH INCLUDES TWO SEPERATE BOX,I HAVE HP 7680 SCANNER,PRINTER FAX MACHINE WITH E-FAX RUNNING THROUGH IT NOW NOTHING WORKS LIKE IT WAS.I NEED A CALLFROM EFAX,COMCAST OR HP HEWLETT PACKARD.SO PLEASE EVERYONE GET BACK TO GETHER. SIGNED:angelo vitalone sr 205-242-4136
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ID
#145195 Review #145195 is a subjective opinion of poster.
Location
Tuscaloosa, Alabama

Comcast In Smyrna-Dover Is Full Of 'Outages'

This is the final time that I will accept the Comcast 'canned' answer from a rep in Maryland that 'there is/having an outage in my area'....Smyrna/Dover, Delaware. Overall, this is approx. the 30th time some form of 'OUTAGE' has happened within three years of my existence in this area.....sorriest move I ever did.....cripes, it took 6 visits for their work-force to establish just TV and Internet initially. I know of 'third-world' countries that can do it faster! What is worse is getting 'fished in' for a 'promo' rate for their triple play which includes telephony.....who are ya' gonna' call when you have the 'Infamous' Comcast Outage....huh....How are ya' gonna' call? Everything goes down! Comcast has us 'captive' down here. There's no Verizon Fiber in this area....but at least, their phone hookup works....if I wasn't moving outa' here, I'd go back to them. Comcast does not provide what they advertise....Broadband is Less-band...connectivity takes up to 12 minutes at times in the AM....and forget about downloads....go take a nap, instead. And they had the audacity to jack-up-the-rates. Even their own people have complained to me about lack-of-training....imagine that. As a retired Business and IT Consultant (over 35 years ), I can definitely surmised that Comcast (at least, in this area) is the most inefficiently run company outside of third-world countries. This area needs competition....talk to Joe Biden, maybe he can do something....he's from Delaware, right?.....or was it Scranton? It's an absolute aberration in this area.....why would anyone want to 'carpet-bag' here?.....I think that I just answered my question. Suggestion: Spread your TV, Internet, and Phone around to various vendors in the state of Delaware....i.e. Dish, captive Comcast (until Verizon can lay Fiber), Verizon for the phone !! Maylor Smyrna, Delaware U.S.A.
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1 comment
Maylrdaimler
#52213

FOR THE 31ST TIME (Wed.-2/18 /2009 - 2:40 - 4:20 PM) IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!!

The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called “the toughest we have known in business”.

ID
#145092 Review #145092 is a subjective opinion of poster.
Location
Dallas, Texas

Comcast doesnt have to care about customer service

I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
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1 comment
Anonymous
#51790

I have had comcast service for about 2+ years now. I accept the high prices, as I do have a lot of channels and fast internet. However; the service has a tremendous amount of LAG. Very fustrating when attempting to use the POS DVR box. I remember the update back in June07. That was supposed to cure the problems or thats what technical support stated. Instead, the update removed the Microsoft OS and placed a wanna be TIVO style. We lost functionality! I no longer could remove channels from the index that I did not want. Like the 20+ pay per view sports ticket channels, that now I must transition through to get to the channels I want. Also, the recording functions of the DVR, no longer supported choosing a channel or time frames of individual shows. As for the LAG, it is still prevalent. I felt very ripped off, the update reduced the level of functionality that I enjoyed. Now comes the point of the conversation.

Today, I realized the true Corporate values of Comcast. I have been attempting to cancel one of my premium channels. I have been calling support for 2-3 weeks, Each time I called I used the option to cancel services and was recieving a recorded message stating the current wait time was over an hour. 1 hour hold times is completely unacceptable. Sometimes, it disconnected the call automatically "Due to Exceptionally High Call Volume".

Today, after getting the usual response of wait time greater than 1 hour. I hung up. But then I called back, I used the option to add services. I was immediately connected with a service representative. (The service agent I talked to helped me cancel the premium service, so that was taken care of.) HUH, wait a minute. Why would I recieve immediate service to add services but over an hour to reduce services.

Now, yes you can tell me that the digital broadcast transition has increased the call volume. DO NOT GIVE ME THAT LINE OR STANDARD EXCUSE. If that was the case, then the large hold times would be on adding services also. The only reason I can think of, is that they reduce the service that reduces the income for the corporation.

Yes, I finally got the Premium channel cancelled after two weeks, thereby; giving the company increased revenue because I could not cancel what I did not want, when I wanted to, but had to pay for since it was a service connected to my account that was active. Way to go Comcast. Extra half month of premium channel revenue. But the down side is that I am a disgruntled customer who is evaluating other options.

I commend them on thier solid commitment to corporate values and increase revenue.

ID
#144581 Review #144581 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Comcast Tv Service

Comcast - On Demand No Longer Available

Comcast (again!) is raising rates and deleting services. Am on the phone with Dan (1/24/09, about 3:58PM). No longer have local on-demand channel, suddenly taken away with no notice. Have checked bills, nothing listed. Dan states that Comcast is "getting rid of on-demand channels to free-up band width on Comcast system, and that this was implemented one month early" with ABSOLUTELY NO NOTICE, but quick to include rate increase! Can the government start to control this ridiculous behavior, now that we have someone normal in the presidency? When is Comcast going to be held accountable for their deceptive practices?
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2 comments
Anonymous
#738338

Now I know what happened. They never notify anyone of issues with payments but terminate your service when they failed to adequately notify the customer of a change in THEIR billing code.

After several calls to customer service and trips to the local office, I finally was told of why my bills were coming in doubled of what they should have been. Of course this was after I paid over $200 to have my service re-connected while waiting for their response to my billing issue (two weeks). This is all because a payment of $130 was returned and I not being told why when asked (twice). I pray that the government get involved because valued customers are being treated as trash because they are allowed to have a monopoly.

They so-called manager would not offer anything (other than a credit of the $8 late fee when the payment was returned) and said that it was my fault for not ensuring my online payment/credit union account code was updated.

My credit union (DelOne) was excellent when I called about the payment because they shared how they are having to deal with this issue with the majority of their customers because Comcast failed to properly notify their customer (they were not happy to have to clean up others mess to provide proper/appreciated service to their customers. "Please Help!"

---Pissed Customer!

Anonymous
#81403

I work on Cap Hill in Wash. we will soon bust them wide open :)

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ID
#144541 Review #144541 is a subjective opinion of poster.
Location
Burlington, Vermont

Angry comcast customer

: Your company is the worst I have seen in my 35 years as a resident of ElDorado County. We have had your techs out several times to fix problem with your equipment. The first time you gave us a bad cable box. Most recently we had no internet. Your techs came out to look at the router, and and blamed it on our brand new computer.We then spent money trying to get our computer fixed, and in the end we called you back when nothing worked.Your wireless tech said it was comcasts router and guided us through the process of rebooting our router because of bad software uploaded to the router ie- "The Google Bug". After calling and making a formal complaint about the tech's that came to the house that day and did nothing.We then spoke with customer no-service tech #9U?, he assured us that we would recieve a $30 credit on our account and promised us 16 mgbs for 1 year. This of course did'nt happen and we had to place another call. After being on hold for over 30 min. and 3 customer no-service people, we spoke with Micheal #YCS and since there was no record of the conversation with tech #9U? told us in so many words that we are screwed and all they can offer is a pro-rate for the internet that we were down in the amount of $9.50 ish. In hind sight I don't know what I could have done differently. I guess this is a sign of the times that big business doesnt care about us, just the money that we give. Service seems to be a thing of the past, maybe if enough of us swich companys it will force you, Comcast, to rethink your motives.Very Angry Customer
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ID
#144390 Review #144390 is a subjective opinion of poster.
Location
Roseville, California
Loss
$230

Comcast - The worst company I have ever dealt with!

From day 1 we have had nothing but problems with Comcast. We have internet and cable and the installer didn't install the internet correctly. The tech who came out to check the problem never even left his truck and then we got the runaround for a month until we had a friend fix the problem. They never compansated us or even appologized. We were charged for that whole month when we didn't even have service. We then have had too many problems with our cable and internet to list. Ooo and RUDE customer service including managers.We have spent numerous hours on the phone aurguing with them. We are canceling our service after 8 months and I am sure we will be robbed of our deposit .
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2 comments
Anonymous
#51027

I will never deal with comcast agian. I was a loyal customer for years, then they became bigger and bigger.

Anyway I got the 3 for 99 bundle that was set for a year or supposed to be then with in 6 months they had raise the price three times. I called to cancel and told them at my previous residents I had them and loved them. I also told them how disappointed I was that they were jumping prices the way they were. I was told go somewhere else if you are to cheap to pay for our service.

So that is what I did, after about three weeks of them refusing to remove their phone line from my house and keeping it so I could not call out on it. I was 8 months preggie and fought for about 4 hours a day. then they would no longer take my calls or hang up on me when I called. Finally I had to contact a lawyer andPublic commision and have them forced out.

Then to top it off when Verizon came to put my line in all the phone lines were cut.

He said this is common with comcast customers. They could offer everything they have free and everyone else could charge 500.00 a month and I still would not use comcast :(

Anonymous
#50710

:

Your company is the worst I have seen in my 35 years as a resident of ElDorado County. We have had your techs out several times to fix problem with your equipment. The first time you gave us a bad cable box. Most recently we had no internet. Your techs came out to look at the router, and and blamed it on our brand new computer.We then spent money trying to get our computer fixed, and in the end we called you back when nothing worked.Your wireless tech said it was comcasts router and guided us through the process of rebooting our router because of bad software uploaded to the router ie- "The Google Bug". After calling and making a formal complaint about the tech's that came to the house that day and did nothing.We then spoke with customer no-service tech #9U?, he assured us that we would recieve a $30 credit on our account and promised us 16 mgbs for 1 year. This of course did'nt happen and we had to place another call. After being on hold for over 30 min. and 3 customer no-service people, we spoke with Micheal #YCS and since there was no record of the conversation with tech #9U? told us in so many words that we are screwed and all they can offer is a pro-rate for the internet that we were down in the amount of $9.50 ish. In hind sight I don't know what I could have done differently. I guess this is a sign of the times that big business doesnt care about us, just the money that we give. Service seems to be a thing of the past, maybe if enough of us swich companys it will force you, Comcast, to rethink your motives.

Very Angry Customer

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ID
#144388 Review #144388 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Comcast Internet Service

Comcast - Same OLD movies

im tired of watching the same movies from the 70's and 80's there are enough new up to date movies to air. when the channels go out the bills keep coming. there are so many hbo sho max starz etc channels what since does it make to show the same movie on all the same subscribed channels. im so irritatated by this and im about ready to try another cable company. start showing the newer movies and lower the rates these prices for these services are an outrage. we have the old movies on vhs for crying out loud.
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3 comments
Anonymous
#63124

HAHAHAHAHA! Oh My God!

You are SOOOOOOOOO ***! the network is to blame and not the cable service.... WAHAHAHAAHAHAHA!

you are so dumb my friend... :p :p :p :p

Anonymous
#56088

it's not about the movies, or the "line-up" as much as it is the money payed to carrier that provides it to us. dad's putting his antenna back on the roof ---- same movies. hate to burst your bubble.

xkykyx
#51473

Just to let you know the movie lineup on a channel has absolutely nothing to do with the cable service. It has to do with the broadcasting companies like NBC, CBS, and so on.

I work with another tv provider, not comcast, and I get people screaming at me about this.

Complain about broadcasters not cable, every cable company provides the same channels which provide the same movies. Hate to burst your bubble.

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ID
#144166 Review #144166 is a subjective opinion of poster.
Location
Southfield, Michigan