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Comcast Just Sucks

I have media center on my computer. I have been able to watch tv ,just the regular channels abc, nbc and cbs. Now they have yet again "UPGRADED" their equiptment, so now I can no longer watch the shows I enjoy. I'm getting pissed off. I had to get digital boxes for all my tv's. I can only record 2 shows at the same time and god forbid I want to watch a thrid show. I really think they just want to get rid of customers. They over charge, remove channels, and could care less about their customers. I'm pissed.
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1 comment
Anonymous
#448574

LETS START A BOYCOTT!!!!!!!!!!!

I AM GAME!

Review
#303390 Review #303390 is a subjective opinion of poster.

Comcast and the disappearing customer

First came the "Upgrades" to their network that removed 50% of the TV channels we typically watched, then came the increased rates for the programming that remained (not much, just enough for me to go "hey, didn't they just REDUCE my offerings???"), and then just a bit more of an increase, then they moved the channels from the "normal" numbering and forced you to use a box or have all your channels on 81.8 or 82.13 or other bizarre channels, and FINALLY, without any warning at all, they move just one final channel away from my basic package and POOF! this customer disappears! I don't know why I didn't go out and buy an antenna a year ago...
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Review
#303307 Review #303307 is a subjective opinion of poster.

Comcast is a cheat and a thief.

on feb 6th i no longer continued to receive my expanded cable service. on march 5 th i receive a bill for the services i did not received. when i called, they explained that those channels went digital. that is fine with me but what about the fees i payed for services not received. they said they were sorry, but they could not credit my account. since when can't a billing dept credit an account? the truth is, they don't want to do it, and that makes them a thief cos they know *** well i could not have received those channels without their new equipment. i have been a costumer for atleast 17yrs, and now i have canceled all comcast services cos i don't do business with cheats and thieves. btw- they wanted to charge a cancellation fee, they should be more concerned with how their actions have lost a long standing customer.
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2 comments
Anonymous
#775262

Comcast is *** cheater! They steal money from customer by a gimmick billing system.

Anonymous
#476502

Comcast lost me as a customer in 3 months and I call them a thief as well.

What a sorry excuse for a company, the Consumerist.com's 2010 Worst Company in America, and a perennial contender of the title.

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#302940 Review #302940 is a subjective opinion of poster.

Comcast Customer Service Negligent!

I have read post on how the customer service rep would not allow spouses to access their spouses account without permission from him or her and I just start crying. Comcast let a perfect stranger call in and reset my online password and now he is harassing me and everyone that was on my call history. He told them he was my husband. How could they let this happen. I hate Comcast and am seriously thinking about filing charges. What kind of training do they do at Comcast. I canceled my account and they had the nerve to ask me when I wanted to restart the services. ARE YOU SERIOUS!!!!!!!!! I am scared to death for me and my children, this man has all my info!!!
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2 comments
Anonymous
#444039

No I don't have a husband!

Anonymous
#443740

Was your husband listed on the account?

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Review
#302781 Review #302781 is a subjective opinion of poster.

Lied to by Comcast rep.

Update by user Apr 06, 2012

Not being able to find satisfaction with comcast (call 10 times with THE SAME QUESTION, get 10 DIFFERENT answers), we closed our TV account and bought Dish Network services. So far, so good.

We\'re happy with more choices for less money, and I am diligently exploring possibilities to switch our internet service from comcast to someone else. Problem is, the sellout *** in the city council of Pueblo must have given monopoly on broadband to comcast. I wonder who got paid and how much.

Still, I will keep looking. I want to get AWAY from comcast, as soon as possible, and as far away as possible.

Original review posted by user Mar 06, 2012

Unable to fit latest comcast price increase into my budget, I called to see what options could they have to lower my monthly bill. I was lied into a 2 year contract, under following conditions: $80/month for first 12 months, and $100 for the remaining 12 months; and NO changes in the channel lineup. Today to our dismay, we discovered that the channels we watched the most before they "bundled" our tv and internet services, simply vanished. I called comcast, and was told that the $80/month is true only for 6, AND NOT 12 months, and the channels that went missing - we were never supposed to receive them anyway. Yes, but we can PURCHASE them now, for only additional $10/month. What a bunch of *** *** liars. We are going to ditch their services as soon as I find a passable replacement.
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Review
#302758 Review #302758 is a subjective opinion of poster.

Comcast didnt want to repair my cable box.

I called comcast to fix my cable box ,but was told i needed the person whos name was on the account to talked to them before they could come out which is my husband who is unavailable for 6 months.So i told them that and was told they could not repair my cable or make any changes without his approval. Now i told them iam not making any changes i just wanted them to fix my cable box before six months.Who tells someone to wait that long for service? poor customer service. WHAT A JOKE.help me please.
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1 comment
Anonymous
#443705

what is the exact issue?....does the box reboot or does the pic break up?....

Review
#302707 Review #302707 is a subjective opinion of poster.

Comcast cable suxpigwang

Ok. I ordered service a while back, installation done wrong, never got my wireless box and now they are screwing up my credit because they have turned me in to a collection account despite my multiple feeble attempts to get thru to a person to help resolve the issues. A supervisor was supposed to call me back each time and never did and now my credit score has dropped just low enough that i cant buy the house i needed to be able to move myself and my kids into all because they are trying to collect money they dont deserve. I hate them. I hateeverything about those fat rich nut sacs who dont care enuf to just fix their mistakes.
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Review
#302583 Review #302583 is a subjective opinion of poster.

Comcast in Washington, District Of Columbia - Maybe I'm unreasonable

Below is a transcipt from my online chat with a Comcast agent. Edited to remove my address and email. Am I being unreasonable? CHAT ID: FABFFB1B-XXX7-48BE-90F2-1A6FDC76A00D Problem: Need my online id and password John Michael > Hello Jason, Thank you for contacting Comcast Live Chat Support. My name is John Michael. Please give me one moment to review your information. Jason > My Issue: Need my online id and password John Michael > Jason, I apologize for any inconvenience this may have cause you. Rest assured I will do everything here on my end to help you log in to your account. John Michael > I understand that you are having problem with your password which prevents you from logging in to your account. Is that correct? Jason > yes John Michael > Jason, I can understand that it can be difficult to remember logins and passwords. With Comcast, we allow you to manage all your accounts with just one login and password, so let me take care of this for you right now. John Michael > By the end of this chat I am sure we will have resolved this issue together to your satisfaction. John Michael > What username are you using to access your account? Jason > xxxxxx@gmail John Michael > Thank you for providing the information. For security and verification, can you please provide the account number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > i don't have the account number John Michael > Jason we need the account number in order to pull up your account. Jason > well i guess i will not be able to log into my account and pay my bill. It's already past due because I haven't had time to deal with this. What can I do? John Michael > You can actually give us a call and process the password reset over the phone. Then you can try logging in and process the payment on line free of charge. John Michael > You may give us a call at 1-800-934-6489 Jason > That's why i havnt dealt with this already. I takes half an hour on the phone every time i call, and I still will not know the account number that they need. The website suggests this chat so thats what i did. Now i've wasted 15 min for nothing. This is typical of everytime i deal with comcast. Im tempted to just cancel my account and go with Dish, i hear they have much better service. Why cant i just reset my username and password online like every other service Jason > I dont have my account number because i dont get paper bills. John Michael > Jason, we cannot locate your account here on my end. John Michael > Jason, what comcast services do you currently have? Jason > Really!! I have service at removed my address Jason > CATV only John Michael > Then we can register a comcast ID for you. Can you please provide an active email where you can send a link so that you can register a comcast ID together with your complete name and drivers license number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im here, looking back through my emails comcast Jason > emails from comcast John Michael > Jason can you please provide an active email together with your complete name and drivers license so that we can send a link in order for you to register a comcast ID. Then log in and pay your bill. Jason > i found my original activation email from comcast where i already went through all this Jason > Unfortunatly it does not have my username/password John Michael > That is why you will need to register a comcast ID. John Michael > Can you please provide the information, above. Jason > xxxxx@gmail is my valid email address i am already using with comcast Jason > i dont have my drivers license, why do you need it? John Michael > Its for security and verification. Jason > im already registered John Michael > I already have it with me. Can you please provdie your complete name together with your drivers license for security and verification. Jason > If you have it, why did you say you can't find my account? why did you ask me to re-reigister? Jason > Do you think im an imposter who goes around paying other peoples bills? John Michael > I just found your account. The email is already deactivated. We need to register a comcast Id and you need to verify security information. Drivers license is the security verification. John Michael > Jason, I will see if you may be able to log in to your account with your comcast ID. I will reset the password however you need to verify security information. Jason > why is my email deactivated? im still getting emails from comcast Jason > bottom line is I don't have my drivers license, im sitting in my office and dont need it with me, i dont have it memorized John Michael > Then we cannot make any changes on the account since there are no security information verified. I *** you understand that it is for the security of the account. Jason > i dont want to make changes, i just want to use the email i already have registered with comcast, to pay my bill, why is this so hard? can you at least send me my account number so i can go hang on the phone the phone for half an hour or more to try and pay my bill John Michael > Jason, I cannot provide any information regarding the account since you are unable to verify security information. Jason > Really!! so the only way i can access my account is with the Comcast account number or my drivers license? I've never seen the account number, and cable TV has NOTHING to do with driving a car. What if i was an old person who didn't drive? John Michael > I completely understand where you are coming from. However we need to verify security information. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im looking now at 788 bad reviews at http://comcast.pissedconsumer.com/ (where I intend to post a transcript of this conversation.) This is unbelievable!! With every other online service I use (including banks, utilites, etc) i can do what i'm asking you to do with a click of a single 'forgot password' button. John Michael > I completely understand where you are coming from. I hope you understand that you need to verify security information so that we can reset the password and provide you a temporary password so that you can log in and process the payment. However, if you are not able to verify security information, we cannot process the reset. Jason > Im telling you now. If we cant get this resolved, and I have to take the bus back to my apartment to get my DRIVERS LICENSE to resolve my CABLE BILL, then I WILL be CANCELLING within the next couple of moths (sooner if i can get Netflix connected to the TV) John Michael > I really do apologize for the inconvenience. However its just for security and verification. You can chat back with us when you already have the information. We are open 24 hours everyday. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > So be it. Good day John Michael. Thanks you for your patience. I will be cancelling as soon as I have an alternative in place, and this transcript will accompany my complaint when i cancel. I will also be posting this transcript everywhere i can online, Facebook, the above mentioned site, consumeraffairs.com, my personal blogs, etc.... John Michael > I do apologize for the inconvenience. Jason > it looks like my bill will go unpaid, so i may not need to worry about cancelling....
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2 comments
Anonymous
#444426

Who leaves their house without their id. And as pat said they must be able to verify your id to release info in accordance with privacy laws!! Also by the way old people who do not drive still have id cards!!

Anonymous
#444410

Federal law prohibits companys from giving this info away over internet with out expanded security info.

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Review
#302358 Review #302358 is a subjective opinion of poster.

Comcast horrific "customer service"

We have been a long time Comcast customer and had their bundle service. Besides never getting our info right and losing a payment, we were besically satisfied. That is, until we decided to kill our cable and home phone. However, we wanted to keep the internet service because they did have a fast speed and they were running a special. These *** told us that their "special" was for new Comcast customers only (way to screw your EXISTING customers, Comcast!) and that we would be charged $69.99 for internet service (the special was for $19.99!). We also asked them to just leave the basic channels so we could at least watch a few network shows. These idiots disconnected everything (I'm sure on purpose). We contacted the local service center and the guy was pretty nice and told us a few options and to call the 800 number again and explain what he told us. The ***, Gene (real name, I'm sure), told us that the deal the local guy mentioned had "just expired" and was no longer available. After ripping him a new one and demanding to speak to a supervisor he went away for 5 minutes, came back and told us we could get the deal. Then this *** continued to ask if we wanted to add HBO!! Are you kidding me? My 8-year-old has better common sense than this ***. All I have to say is Comcast has the WORST customer service department I have ever had the misfortune of speaking with. Brutal.
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#302328 Review #302328 is a subjective opinion of poster.

Local Comcast station cut of the end of a show to have a commercial

Miami Fl Comcast channel 387 was showing a Dominick Dunn show and at the very end of the show, cut it of with a commercial (sponsored by ComCast) about North Miami's government. I was livid. This has happened before. Customers who are "locked into services from ComCast" have no recourse but to put up with this, but as a consumer who uses all of Comcast's services (computer, phone, TV, etc. I find this type of behavior inexcusable. The powers that be at ComCast should be made aware of this problem and get it corrected or they will soon lose a customer.
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#302172 Review #302172 is a subjective opinion of poster.