Latest review first
Comcast Cable TV service does not have user friendly guides
Comcast TV cable service guides are complex and difficult to understand. 1. When I try to follow on-screen prompts the symbols on the remote do not match some of the symbols on the screen. I got a new remote from Comcast and they still do not match. 2. on-screen prompts are not user friendly. 3. Internet help guides keep calling for my user name and password. Why can't anybody review help screens? 4. There is not easily accessible customer service line for someone to just hear my compaints about my cable TV service. Why not have a complaint number to call?
Comcast in Williamsport, Pennsylvania - End the Monopolies that Cables Have
Comcast has one of the worst infrastructures and they have no intention of upgrading. It is time to return to regulated infrastructures and required improvements for utilities. The free market system has not provided for cheaper solutions and has not provided better consumer service. All it has done is fattened the CEO bonus. My internet continually goes down the for several minutes at a time over and over. This happens almost like clockwork early Saturday mornings. I have moved away from Comcast in the TV arena but because of poorly regulated infrastructure I cannot get a very fast connection without the cable line that has been in the ground for over 20 years that was never upgraded and is shared with over a hundred users. It is time that these companies be forced to only be allowed 20 percent of the money being paid into them for administrative costs.
Comcast Going Down the Drain!!
I never understood why people complained about Comcast, but now I know. In trying to price out service options the rep was great and very friendly, but then when I tried to schedule the move the second rep was downright nasty. When I explained which package I wanted and my previous conversation, she very rudely told me I didn't want that package because it was a big downgrade from the one I had (even though it was the same package I already had). She then fought with me about which package I already had, even though I had the bill right in front of me and was reading off of it. After asking to speak to a supervisor she had the nerve to laugh at me and NOT PUT ME ON WITH A SUPERVISOR. Shortly after that she realized I was right, but didn't even apologize and just pretended it never happened. She just went on to say "OK, I'll sign you up for this package and the installation..." I tried to let it go because I had always gotten such good service from Comcast before. When the guy came to do the installation I got a wireless modem I didn't want or need, because I still had my modem and wireless router from the last house. After forcing the wireless modem on me, I was billed >$60 for installing it and upgrading my service. Two different service reps on the phone had quoted ~$40 for the install and Comcast actually charged me just over $160 for the installation. On top of that some of the channels don't work. When I called customer service they said they needed to send another technician to my house to fix the service. Luckily I thought to check that it would be free, because they said there may be a charge for that. After fighting back over the insanity of charging me after their tech was just here and their service didn't work, the rep "put a note in the file" that I wouldn't be charged and told me I could call and refute the charge if they billed me. When we got to talking about the ridiculous installation charges, the rep had no clue what they were for. She described several of the charges as being for the exact same thing, but when I questioned the double dipping she just got confused and said she didn't know. Ultimately it got escalated to a manager who is going to "look into it" and get back to me. Really Comcast?!
Comcast in Dallas, Texas - Price Jack
Called CS after getting a $27 price hike in my triple bundle. Would not have scheduled a cancel date if the CS rep would have just worked with me to keep the all-inclusive price the same. The best she could do was to $136 from $152. Couldn't go the extra $9 to keep me coming back. A pain for me to switch, a loss of income for them since I've been a customer for years. $125/mo would have been all it took, dear Comcast! Why do new customers get much better than loyal customers - I'll never understand why????
Comcast is a JOKE!
I have never been so disgusted with a company. Over the last 42 hours I have talked to 10 different agents with a total of at least 6 hours talk time. ALL FOR INTERNET! & I PURCHASED MY OWN MODEM AND INSTALLED MYSELF! Ya know, not for nothing but these incompetent "adults" get paid to sit and talk to me. I unfortunately am sitting at HOME after WORK speaking with them!! Not even 2 out of the 10 agents were on the same page! Comcast is a joke & Corporate will hear me raise ***! All I wanted was internet something that should have been so simple, instead I have to talk to Moe, Larry, and Curly to get a headache instead. Then once I was able to access the internet it only worked until the next morning. Then when my husband called tech. support the next morning, they blamed it on my NEW computer. The computer with all the bells and whistles fresh out of the box 48 hours prior. Comcast is right up there with Sprint, they both take your money and give you a run around. They are never any help, and you have to literally keep them on the phone for an hour and scream so much you loose oxygen! THEN TO TOP IT ALL OFF!!!!!!! When you attempt to get in contact with corporate to give the feedback regarding their less than satisfactory service, there's no number, no email, no contact information what so ever! Comcast you disgust me!!!
Comcast Customer Service is non-existent.
It has been 7 days since we had Comcast install their XFinity service (a bundle). They have been back out every day except Saturday/Sunday because they can't get it right. Yesterday the service man was to come and he never showed, wouldn't return my call or anything. They were supposed to come today between 10-12 and still haven't shown up. When I called to find out what was going on, they told me they couldn't tell me anything, because only my husband was on the account. He has never talked to them....I set it up, wrote the check, called for service and all of a sudden today they couldn't talk to me. Well, my husband called and I definitely feel sorry for the representative that he got, because he was furious. We left ATT because the bill kept going up, but now it's looking pretty darn good. If they get it fixed today, I may wait and see what happens, but if I have another call, I'm cancelling and going back to ATT. Comcast just doesn't seem to care once they get your money and I will watch my bill like a hawk. It's just amazing that they hold the only franchise for our area but can't take care of customers problems. They do answer the calls, but all I get is a runaround about everything. I'm just furious!
Comcast in Fairfax, Virginia - Billing price more than twice quoted price
My husband just received his bill from Comcast for Internet and phone service. It was almost $300, much more than twice the price he was quoted on the phone. Comcast did the exact same thing to me a year ago, so I warned my husband to take notes. He did, and they quoted him the same prices they quoted me a year ago: $25/month for the first six months, then $45/month for the next six months. But he was billed for $60/month plus an $80 install charge plus a $35 activation fee, plus charges for two modems he did not ask for nor receive. How do we get a government agency to look into this? When you take an additional two hours of your time to get through their automated phone system and argue with them, they apologize and explain that their computer won't let them adjust the amount. The customer should pay the extra $100 to $200 dollars and expect a reduced bill sometime in the future. This is highly dishonest and probably illegal. Comblast has been doing this to their customers for years: * They quote a low price to get you to sign up with them. * They bill customers more than twice the quoted price. * They force customers to pay 3 to 4 months in advance, making money off of our money.
Extremely irritated with Comcast right now.
After working going over my order with two people, one even in persone, they still couldn't get my order right. The guys showed up today and only had me down for modem and one cable box (should have been two) so they didn't show up with the 2nd box. Then they said there was no connection to the street (even though previous tenants had Comcast before). So they leave without putting my place back together. The outlet box was wide open with insulation and wires hanging out. Then, for the icing on top, they disconnected something which broke my DirectTV connection. So now I have no TV at all. Thanks for NOTHING Comcast!! You guys need to get your act together. I had you guys in Oregon and you were great. Not so much in Maryland (Carrol County).
Comcast in Arlington, Virginia - Raised rates, billing statement too complicated to understand
Comcast Cable continue to raise my rates even after I turned in some of their equipment I can't afford. Called several times for an explanation but they seem to always make it too complicated to understand. Even the paper billing I received in the mail is too complicated to understand. When calling on the phone they always want you to wait for a call-back because they are supposedly waiting on other customers. The call back can take as long as 2 hours. When I finally get their call-back I can be on the phone with a customer service rep for at least 20 minutes. One call to them in particular on 3/22/12 lasted about 8 minutes, then he put me on hold for another 32 minutes. I couldn't hold on any longer. This is the last straw. I am in the process of contacting the Public Service Commission of my state. If that dosen't work, then maybe I will start a class action law suit.
Comcast Epic Install Fail
After a week of being lied to by Comcast, Not returning my calls and totally failing on the install, I have had enough. This video says it all. Simply copy and paste into your browser since this site won't allow links. http://www.youtube.com/watch?v=7zVzoWtF7r8 A perfect example of what a monopoly in a given market will produce, lack of competition means they don't have to give their best to get your business and can ignore complaints since they know you have no other providers to take your business to. I hope this video goes viral!!!
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