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Comcast in Washington, District Of Columbia - Maybe I'm unreasonable

Below is a transcipt from my online chat with a Comcast agent. Edited to remove my address and email. Am I being unreasonable? CHAT ID: FABFFB1B-XXX7-48BE-90F2-1A6FDC76A00D Problem: Need my online id and password John Michael > Hello Jason, Thank you for contacting Comcast Live Chat Support. My name is John Michael. Please give me one moment to review your information. Jason > My Issue: Need my online id and password John Michael > Jason, I apologize for any inconvenience this may have cause you. Rest assured I will do everything here on my end to help you log in to your account. John Michael > I understand that you are having problem with your password which prevents you from logging in to your account. Is that correct? Jason > yes John Michael > Jason, I can understand that it can be difficult to remember logins and passwords. With Comcast, we allow you to manage all your accounts with just one login and password, so let me take care of this for you right now. John Michael > By the end of this chat I am sure we will have resolved this issue together to your satisfaction. John Michael > What username are you using to access your account? Jason > xxxxxx@gmail John Michael > Thank you for providing the information. For security and verification, can you please provide the account number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > i don't have the account number John Michael > Jason we need the account number in order to pull up your account. Jason > well i guess i will not be able to log into my account and pay my bill. It's already past due because I haven't had time to deal with this. What can I do? John Michael > You can actually give us a call and process the password reset over the phone. Then you can try logging in and process the payment on line free of charge. John Michael > You may give us a call at 1-800-934-6489 Jason > That's why i havnt dealt with this already. I takes half an hour on the phone every time i call, and I still will not know the account number that they need. The website suggests this chat so thats what i did. Now i've wasted 15 min for nothing. This is typical of everytime i deal with comcast. Im tempted to just cancel my account and go with Dish, i hear they have much better service. Why cant i just reset my username and password online like every other service Jason > I dont have my account number because i dont get paper bills. John Michael > Jason, we cannot locate your account here on my end. John Michael > Jason, what comcast services do you currently have? Jason > Really!! I have service at removed my address Jason > CATV only John Michael > Then we can register a comcast ID for you. Can you please provide an active email where you can send a link so that you can register a comcast ID together with your complete name and drivers license number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im here, looking back through my emails comcast Jason > emails from comcast John Michael > Jason can you please provide an active email together with your complete name and drivers license so that we can send a link in order for you to register a comcast ID. Then log in and pay your bill. Jason > i found my original activation email from comcast where i already went through all this Jason > Unfortunatly it does not have my username/password John Michael > That is why you will need to register a comcast ID. John Michael > Can you please provide the information, above. Jason > xxxxx@gmail is my valid email address i am already using with comcast Jason > i dont have my drivers license, why do you need it? John Michael > Its for security and verification. Jason > im already registered John Michael > I already have it with me. Can you please provdie your complete name together with your drivers license for security and verification. Jason > If you have it, why did you say you can't find my account? why did you ask me to re-reigister? Jason > Do you think im an imposter who goes around paying other peoples bills? John Michael > I just found your account. The email is already deactivated. We need to register a comcast Id and you need to verify security information. Drivers license is the security verification. John Michael > Jason, I will see if you may be able to log in to your account with your comcast ID. I will reset the password however you need to verify security information. Jason > why is my email deactivated? im still getting emails from comcast Jason > bottom line is I don't have my drivers license, im sitting in my office and dont need it with me, i dont have it memorized John Michael > Then we cannot make any changes on the account since there are no security information verified. I *** you understand that it is for the security of the account. Jason > i dont want to make changes, i just want to use the email i already have registered with comcast, to pay my bill, why is this so hard? can you at least send me my account number so i can go hang on the phone the phone for half an hour or more to try and pay my bill John Michael > Jason, I cannot provide any information regarding the account since you are unable to verify security information. Jason > Really!! so the only way i can access my account is with the Comcast account number or my drivers license? I've never seen the account number, and cable TV has NOTHING to do with driving a car. What if i was an old person who didn't drive? John Michael > I completely understand where you are coming from. However we need to verify security information. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im looking now at 788 bad reviews at http://comcast.pissedconsumer.com/ (where I intend to post a transcript of this conversation.) This is unbelievable!! With every other online service I use (including banks, utilites, etc) i can do what i'm asking you to do with a click of a single 'forgot password' button. John Michael > I completely understand where you are coming from. I hope you understand that you need to verify security information so that we can reset the password and provide you a temporary password so that you can log in and process the payment. However, if you are not able to verify security information, we cannot process the reset. Jason > Im telling you now. If we cant get this resolved, and I have to take the bus back to my apartment to get my DRIVERS LICENSE to resolve my CABLE BILL, then I WILL be CANCELLING within the next couple of moths (sooner if i can get Netflix connected to the TV) John Michael > I really do apologize for the inconvenience. However its just for security and verification. You can chat back with us when you already have the information. We are open 24 hours everyday. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > So be it. Good day John Michael. Thanks you for your patience. I will be cancelling as soon as I have an alternative in place, and this transcript will accompany my complaint when i cancel. I will also be posting this transcript everywhere i can online, Facebook, the above mentioned site, consumeraffairs.com, my personal blogs, etc.... John Michael > I do apologize for the inconvenience. Jason > it looks like my bill will go unpaid, so i may not need to worry about cancelling....
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2 comments
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#302358 Review #302358 is a subjective opinion of poster.

Comcast horrific "customer service"

We have been a long time Comcast customer and had their bundle service. Besides never getting our info right and losing a payment, we were besically satisfied. That is, until we decided to kill our cable and home phone. However, we wanted to keep the internet service because they did have a fast speed and they were running a special. These *** told us that their "special" was for new Comcast customers only (way to screw your EXISTING customers, Comcast!) and that we would be charged $69.99 for internet service (the special was for $19.99!). We also asked them to just leave the basic channels so we could at least watch a few network shows. These idiots disconnected everything (I'm sure on purpose). We contacted the local service center and the guy was pretty nice and told us a few options and to call the 800 number again and explain what he told us. The ***, Gene (real name, I'm sure), told us that the deal the local guy mentioned had "just expired" and was no longer available. After ripping him a new one and demanding to speak to a supervisor he went away for 5 minutes, came back and told us we could get the deal. Then this *** continued to ask if we wanted to add HBO!! Are you kidding me? My 8-year-old has better common sense than this ***. All I have to say is Comcast has the WORST customer service department I have ever had the misfortune of speaking with. Brutal.
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#302328 Review #302328 is a subjective opinion of poster.

Local Comcast station cut of the end of a show to have a commercial

Miami Fl Comcast channel 387 was showing a Dominick Dunn show and at the very end of the show, cut it of with a commercial (sponsored by ComCast) about North Miami's government. I was livid. This has happened before. Customers who are "locked into services from ComCast" have no recourse but to put up with this, but as a consumer who uses all of Comcast's services (computer, phone, TV, etc. I find this type of behavior inexcusable. The powers that be at ComCast should be made aware of this problem and get it corrected or they will soon lose a customer.
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#302172 Review #302172 is a subjective opinion of poster.
We have a time-share in the Sarasota area in Florida. This past fall management of some 40 units were told that they had to convert to DTA boxes as mandated by FCC in order to convert the digital signal to an analog signal. Our option was to install two DTA boxes in...
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8 comments
Anonymous
#1241747

Maybe you and the rest of the home owners should be involved in the decision making when it involves a large community set up like that. If the community approved it you are a...

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#300264 Review #300264 is a subjective opinion of poster.
I read in the local paper and received Comcast mailing noticces that ALLL customers in my area were being required to switch to digital cable. If we did not do so by March 6th, we would not longer have cable service. I contacted Comcast and they told me they could...
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6 comments
Anonymous
#733215

sell your t.v.

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#300068 Review #300068 is a subjective opinion of poster.
Comcast screwed up my wife's name. I specifically told them how she spells her name 'Laurie' and yet somewhere in their processing, it was entered, 'Lori'. That really bugs her. When I setup the order, I had to have her on the phone to authorize me. This makes...
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5 comments
Anonymous
#456294

Thanks Mustanger, you are spot on. I am the one who makes the decisions. Guess there is no pleasing some woman, but then they show their intelligence level by making the com...

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#300011 Review #300011 is a subjective opinion of poster.

Comcast Guarentee

Comcast / Xfinity has a new Guarentee for 100% satisfied customer! The only Guarentee is that at some point each month you will lose service for some unknown reason and that all available technicians are working to fix the problem. EVERY month I have lost all 3 services. It is a shame that you have to call and scream at someone who has no clue what's going on. Our Internet has been dreadful and the service worse. It took 3 days to get someone to fix our service after complaining. I had a guarentee that a service rep would visit one day, only to have the appointment cancelled without my knowledge. Their excuse was we have had lots of sick technicians. Honestly, I don't give a *** about your staffing issues. That's not my concern. Your JOB is to provide reliable service especially when customers pay up to 200-300 a month for premium packages. Long story short, Comcast disabled several older cable modems and stopped service to those premium paying customers without warning. NO ONE had a clue. Not even the so called "supevisor" I spoke with. Today, without fail, our service is out again for the next 5 hours while these *** try to fix the problem with electrical tape and super glue. HORRIBLE company!
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#299519 Review #299519 is a subjective opinion of poster.

Comcast Services NOT Customer Friendly and Inconvenient

My Comcast DVR cable box, which my family has only had for a year, no longer works. When I called to see if it could be fixed I was told that I could bring it in and PAY FOR A REPLACEMENT or have someone come to my house and fix it. That would be great, if my family had the money and time to *** from work. I'm not going to pay for a faulty piece of equipment, though, so this is what I will have to do. Thanks for the policy change, Comcast, I really appreciate it!
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1 comment
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#298781 Review #298781 is a subjective opinion of poster.

Comcast charges for service I do not have

Comcast is the worst company in the history of the world. I canceled my cable TV (still have internet) last month due to financial reasons. They told me how much my bill would be and I thought I was good to go. I haven't had TV for a month. Oh believe, I've checked. Even bought rabbit ears to try to get local channels. Cable is definitely not on. Well, I received my latest bill, and they're trying to charge me for cable service. This is just one more complaint to add to my VERY long list of Comcast complaints. Now I need to call them, wade through their horrible phone menu, sit on hold for a half hour, and argue them into fixing my bill. Can't wait.
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1 comment
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#298776 Review #298776 is a subjective opinion of poster.
So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to...
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1 comment
Anonymous
#1587063

comcast what can you say? they absolutely suck *** . I pay 130 bucks a month for what I have to unplug the router/modem two or three times aday to reset it /I get 129 channels...

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#298630 Review #298630 is a subjective opinion of poster.