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Comcast review in Jacksonville, Florida: My cable and internet was out for 12 hours

I was sitting waiting for my favorite program to start, and all of a sudden my cable and internet went out. I called Comcast, only to get a recording that said it would be out until 9:00am, the next morning. Too bad i had just paid my $ 180.00 bill. They don't hesitate to disconnect your service for non-payment, but they can take their time when it comes time to restore service. I hate them, and unfortunatly, tv doesn't work without it. We need another cable company, COMCAST SUCKS! I want compensation for the hours of service that i did not get.
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11 comments
Ajtease
#467058

Hello Anon, guess what? more great news!

I called ComCast a second time, to downgrade my service, after i left the library(ckecked out a book of witty responses). I used my new-found witt on the customer service lady, and she placed my account under a promotional plan, where i get to keep all of my services at $62.00 discount, for 1 year. Let me take the honor of doing the math: $180.00-$118=$62.00 for 12mos.

that's um, let me see, a grand total of $744.00 i'll save on cable, just from a phone call. THANK YOU,MY FRIEND :grin :grin

Ajtease
#466791

I don't need a library card, i have a collection of books, and you can talk your *** off, but i have recieved a 2 day credit for my inconvienence, thank you very much!:)I spend more time reading, than you spend breathing. My problem is solved.

Thank you,Anon, for the suggestion, i don't play about my money.Guy Number 3, now that you don't have anyone to play with, would you like to borrow a book? LYMFAO

Ajtease
#466703

Every dollar counts, it's my 2.50. I bet they'd cut you off for 2.50.

Like I said, my bill was paid in full, on time, if you like being screwed, fine, never cared for it, personally.

Imagine if that were 2.50 per person,the cable was out, in the entire area, that equals rip off. Please find something else to do, you mean nothing to me

Anonymous
#466652

So far, following your own ramblings, you paid late, paid in cash, and are upset you missed 12 hours of TV. And you still can't come up with a witty response that makes an ounce of sense. And as far as how I pay my cable bill, I do it the simplest way possible, automatic billing.

I do hope they reimburse you for that 12 hours, let's see 150 bucks for internet and TV divided by 30 days is 5 bucks a day, then take half of that for 12 hours, and you should be receiving $2.50

My recommendation is you take the $2.50 and use it to pay the late fee on your library card, that way you'll have something to do when the TV doesn't work, and you might even find a book on witty responses in the humor section

Anonymous
#466544

Anon, if my cable would have been out for 5 days, i would have climbed up the cable pole. Even though i have a dvd collection of over 300, i love my cable. You must have the patience of Job, i want to be like you when i grow up

Anonymous
#466543

Anon,this happened Saturday night, so first thing Monday morning, i will call and ask for an adjustment. I know, 12 hours really isn't a long time, but i work at night and i'm an avid crime documentary freak, i only get to catch up on my favorites(Deadly women, Who the Bleep Did I Marry?)when i'm off, that is, the new episodes.

I was just so outdone, i thought my service would be up, within the hour, and like i stated before, i just paid a hefty bill and i pay every month like clockwork, and when you pay for something, in this day and age, you want what you paid for. If i only watched cable for 12hrs. would comcast accept 12hrs. worth of payment?

LOL! Thanks for making me laugh about it!

Anonymous
#466538

Only 12 hours? My services were out in Jan.

for 5 days!

Have you tried asking for a bill adjustment? I asked for a 5 day credit on my bill and they gave me a bill credit worth 9 days and an apology with no questions asked.

Ajtease
#466536

Tim Thomas, i don't know who you're talking to, or what you're talking about. My point stands, i paid for service that i didn't get!

Is your back door open, too! know a guy named Bubba, who will help you close it. How's your wife? Apparently any response will work for you, maybe you'd better not ask for vaseline, when the cable company comes to ***, who knows, maybe that's how you pay your bill.

Silly me, i took the old fashioned route, I paid CASH!

When i pay for a month, i want a month of service, not a month- 12hours. It's my issue and my complaint, if they gave you the grease before poking you, that's great, and please don't comment again, dickwads make my head hurt

Anonymous
#466480

"They don't hesitate to disconnect your service for non-payment, but they can take their time when it comes time to restore service"

Kinda shows they disconnected you before for not paying your bill.

And, witty responses only work if you weren't raging in the first sentence.

Ajtease
#466395

I pay my bill the minute i get it, i don't need ***(highly offensive)and *** If you like paying for service that you don't get, seems like your back door is wide open. Tell your mom amd sister hello

Anonymous
#466317

Maybe pay your bill on time and next time you will catch that showing of Backdoor B***es 7, or if they're running #6 you can go online to fap

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Review
#312112 Review #312112 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast sucks! Get Netflix!

Comcast stole $314 out of my checking account and says it will take a month to give it back! I cancelled comcast and got netflix and century link internet for a fraction of the cost comcast was charging. I watch the news on my computer or sports games. Cancel comcast before they *** over too!..... Their internet was also always going out, and we constantly had to reset the modem! I am so happy I cancelled comcast and got netflix and hulu, no commercials on netflix and hulu. I also got pandora radio which is pretty awesome I can listen to it anywhere and its free.
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Review
#312107 Review #312107 is a subjective opinion of poster.

Cancel comcast! Get Netflix & Hulu

they took $314 from my checking account when I only owed $150. I cancelled comcast and got netflix and hulu. I watch the news online I am so happy I cancelled comcast, netflix is great and only $8 a month, I got internet through quest/ century link and its way faster and never freezes for $35/month. Everyone should cancel comcast! I also only pay $8 a month for hulu and cut my bill $100 a month. Comcast is old and outdated form of entertainment. I will never do business w/ comcast again! yay! there are finally other options to comcast!
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Review
#312093 Review #312093 is a subjective opinion of poster.

Comcast review in Albuquerque, New Mexico: Digital box snafu

My Cisco box died. I was told that I could exchange and didn't need remote. Brought home, followed directions and now stuck on 1 station. Customer service said they would call back in 20 minutes. Never got a call. I am going to dish or direc tv. Comcast is awful. Finally answered after 19 minutes. No fix over the phone. Earliest available appointment is sunday which is 3 days from now. No offer of credit was offered, so I guess I will have to go to small claims court to get money. Oh well some companies just need to be smacked.
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Review
#311810 Review #311810 is a subjective opinion of poster.
Service
Comcast Tv Service
Loss
$20

Comcast review in Bonita Springs, Florida: Worst Internet service I have ever used

Have done several speed test and can never get above 1.5 mbits of speed. Most times i wait long than the old dialup service. Test were preformed both wireless and hardwired. I am an international pilot and can get better service on the plane. Don't know what Comcast problem is but I know dsl will work better and faster from my location. Unless comcast can provide better service it time to change. xxx xxx xxx xxx xxx xxx xxx xxx xx x x x x x Butch Lowe 3838 Treasure Cove Circle Naples Florida 34114 316.393.4962
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1 comment
Anonymous
#472988

You probably have the economy internet package, which is only 1.5 Mbps down. Check your bill or call customer service to find out. You must have performance or higher to recieve faster internet.

Review
#311606 Review #311606 is a subjective opinion of poster.
Service
Comcast Internet Service

Don't change from Vonage to comcast!

I was approached by Comcast to bundle my phone from Vonage....big mistake. My outbound caller ID has never worked. I am either - unknown, my phone number or Washington. I have made countless long calls to Comcast trying to get this fixed. I just found out that they are saying it is not Comcast but the other carrier's problem. My problem is that these calls are local and international calls with the same problem. So is every carrier the problem except Comcast? The last agent I spoke to gave me her name, Heidi and extension 2912433. Big surprise...the agent's number just rings and rings....no one ever answers the line. Tonight I was told that they can't get a supervisor or anyone to talk to me and that a ticket can't be opened to address the problem... So much for customer service. If you have vonage...stay with them!
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Review
#310611 Review #310611 is a subjective opinion of poster.

Comcast - Not Telling the Truth

We lived in an apartment for a year and had the slowest internet only from Comcast. The "promotion price" was $34.71 per month including the $7.00 modem fee and taxes. The Comcast representative said that after six months the amount will go up $9.99 per month. After six months the bill sky rocketed to $70.53!! I called Comcast, was put on hold many times, passed around and frustrated. They said, I was mistaken but they were willing to take $10.00 off my bill. No mistake on my behalf, the conversation was accurately in my notes.
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Review
#310358 Review #310358 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast does NOT want your business

Comcast blatantly lied to me about what I was getting when I signed up a year ago and again when I tried to have my service fixed this year when my bill rose significantly. The first salesman lied about my whole package, the cost and what I was getting. I asked a supervisor for help a year ago and got nothing...just got to pay more. After my bill, that was supposed to increase by only $20 after the first year. increased over $70, I was given more details on the lies I was told. Turns out, I never even had the package both the salesman and his supervisor said I had. Furthermore, when I tried to get the package corrected, I spoke with a young lady named Lakreshia that promised me a 2 year bundle package containing all of the premium channels for about $125/mo give or take a couple dollars for taxes. Well, when I got my bill, I noticed that I had been charged $160. I spent a total of 6 hours on the phone being passed from one flunky to another and went through a series of rude and useless supervisors, such as a Ms. Dolla, Ms. Chee and Michellle located in the Atlanta office. The bottom line - the package that I was promised did not even exist. I told a supervisor by the name of Amia that I wrote everything down as I understood it from Lakreshia and read it back to her so I could have her verbal confirmation of what was promised on the recorded conversation. I, then provided the date and exact time of the conversation so it could be pulled to honor what was promised. Amia refused and said that I would have to take another package regardless of what the associate told me. I literally shake with anger over the amount of time I have spent fighting with Comcast over the past year. They are a truly horrible company and are run by an army of half-wits who, based on my and the experience of others, are actually instructed to lie as none of what is promised comes to fruition. Furthermore, they take it a step further to insult their customers by suggesting promises have been made up or that they don't think one of their employees would make such promises. I am 100% for boycotting Comcast. It is obvious to me that Brian L. Roberts, CEO of Comcast, is a dishonorable thief and a liar if he accepts the way the company is handling a customer service-based business. I would love to see him answer for the ridiculous *** his inept employees cause.
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Review
#310162 Review #310162 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast...doesn't care about its customers

I have basic cable (about 17 channels), high speed Xfinity interent, and Xfinity home phone service with Comcast. I was paying around $64 a month for almost 2 years when Comcast got rid of my internet/phone bundle deal and raised my bill to $118 / month, which was absolutely ridiculous. I called to ask them what my options were and was basically told that they couldnt help me. After about 4 hours worth of phone calls, I cancelled my internet and phone service and they made no effort to keep my business. A few months later, I see some great new deals on their website so I sign back up for internet...mostly hassle free. Then this week I decided to sign back up for phone service. I decided to place my order online since they refused to waive the Activation fee when I called. I had to talk to 4 different agents before they would agree to give me the deal that was ADVERTISED ON THEIR WEBSITE. I kept being told that the speical deal wasn't in their system yet so they couldnt give it to me even though it was ADVERTISED ON THEIR WEBSITE! Anyways, after they finally agreed to give me the advertised deal, they told me I would need to set up a $30 service appointment for a tech to come install a new modem. I assured them that I already had a comcast modem and they kept firing back at me saying it was a DIFFERENT modem, so I finally relented and set up and appointment. Today I had to take time off of my busy day at work to drive 20 mins back to my apartment only to hear the tech tell me that the modem I had was fine and he has no idea why they sent him since all they needed to do was activate my phone line from their office. So 40 minutes of driving and 1.5 hours of work missed for no reason. Thanks Comcast!
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2 comments
Anonymous
#461867

Maybe if you get up and get a job instead of living of the taxpayers you won't have this much time to watch TV. Nothing bothers me more then when I hear about someone living off the government and then complaining.

You are not paying Comcast I am. If you earned your own money then you can complain

Anonymous
#461681

I absolutely agree with you Geb. i had a very similar problem with comcast.

i also had a bundle with the internet and cable, then when i became unbundled my cost went sky high. i'm only on SSDI and get my money the 3rd of the month. i pay my bill by the 4th or 5th and they's told me i was late, charged me with all kinds of fees, and put me behind almost $300. i couldn't believe it.

no matter who i talked to, they wouldn't work with me. unless i pay the full amount by the end of the month, i'll get totally shut off. i told them like a hundred times i was on a limited income, but they didn't care, just give us the money they said. unfortunately i live in a place where all you can have is comcast.

in my state, they're not regulated so they can do whatever they feel like. it totally sucks. DON"T ever get comcast, they're the absolute worst and very greedy.

They're a corporation, typical of corporations is that they could care less about people, just their pockets. I hate comcast and all their cold, unfeeling employees :( .

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Review
#309872 Review #309872 is a subjective opinion of poster.

Klepto-Comcast--collecting for non-existent service.

Klepto-Comcast--collecting for non-existent service.
On occasion I have had to contact Customer Service for many organizations. Occasionally, the first rep I speak with is able to resolve the issue. More often than not I need to escalate before a suitable resolution occurs. In some instances I need to escalate to the executive level. However, until today, I felt that as a consumer, if I were determined, a satisfactory answer would be forthcoming. Comcast is the exception. Their approach is opaque and shirks all responsibility. I have been billed four years for services that I cancelled and could not receive. (I moved four years ago.) One can attempt to reach the executive level, but they are shielded by a response team that deflects calls to regional offices. In this instance I attempted to contact Neil Smit's executive assistant--Betsy Wilkinson at the corporate headquarters number 215.286.1700. I spoke to a member of the "team" named Justin who provided no value add--referring me to the regional office.
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1 comment
Anonymous
#486968

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

Review
#309850 Review #309850 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$613