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List of my Comcast problems

Internet- slow, their modem freezes up often, they kick me off my router...or atleaast blame the router for all problems. All issues can be resolved with resetting the modem. Or atleast that is all the customer service people know. Cable-We often get the digitized boxes, sound drops out. THe DVR box has been a mess. One day I turned it on and everything I had recorded and all of my programing was gone! Erased like it was a new machine. I was shocked. Lately my shows record, it doesn't get the right program. The recorded program might say it recorded 2 1/2 men at 9 pm on Tuesday, but the show that comes up when i it play is other shows from an hour earlier. And the DVR still says it is the right show. One SAturday night i set the dvr to record a show at 10 to 11 pm. It recorded it twice (on both tuners). When i got up, I found out it was still recording. It had recorded 10 hours of sci-fi on 2 tuners. SO it recorded 20 hours of stuff i did not need. Ugh! I think the box is possessed. On Demand has not been working either. Some days it says i dont have that services. I hate talking to customer service for comcast. When i call for cable problems, they have the same advise as the internet cust. service, "Reset it". When we get our house next month, we are going with Directv or Fios. Can't be any worse than Comcast. And MUCH cheaper
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1 comment
Rose
#124730

Aside from the DVR troubles you described, we experienced the same troubles basically from the first day of being hooked up. We must have had 200 signals sent to the box, and nothing worked.

And getting a tech to show up out here is impossible. Twice they were scheduled and twice they never showed, and when we called to complain, the customer rep said it was written up on the work order as "cancelled" because no one was home. Though they never called, and never showed up. We made sure someone was home between noon and 5.

Our bill went up 35.00 in the last 2 months for no reason. The promo period ended in November. We never got a rate increase notification nor did we upgrade anything.When we again called for an explanation,the first customer rep. read off the bill and charges, when I asked it to be explained, she promptly said, "Maam, I am not here to argue with you" I hung up.

My husband called later that evening, they told him we fell in the middle of a billing cycle. Which they socked us for back in Aug 09 for the same reasoning.

We have since canceeled the Tv and went another direction. And yes Comcast, we now are happy!

ID
#175057 Review #175057 is a subjective opinion of poster.
Location
Beaverton, Oregon

Comcast suckd

For the last 6 mths problems with billing i did not order c-max and i am being billed. every time i call they say sorry we will fix it this time. just purchased a router from them and i have nothing but problems they say they will send a tech and they never show up. when you call you get i am very sorry sure. well today i call the corp headquarters 215-665-1700. they said someone will call me 3/16 sure. bottom line is that COMCAST OVERALL ***. so call the phone number the is listed above.
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1 comment
Rose
#124728

I can hear you loud and clear.. Too bad they dont.

We signed up for cable in June 09 because of the digital transistion and Comcast has the conglomerate here. From day 1 we had trouble. Screen freezes, sound disappears, lost channels, equipment failure, poor signals to mention a few. Once in Aug.

09 we needed a tech out here, they never showed. When we called about it, they said they had wrote it up as cancelled because no one was home. A whopping $20 credit. WOW!

February, still experiencing the same *** problems and yet again, tech blows us off. Another $20 credit. ***, how can they afford it? When for no reason as the amounts on the bill show, our bill went from $65.00 a month to $85.00 in Feb, to $98.00 in March.

The customer rep. said it was because we fell in the middle of a billing cycle. We already were socked in Aug.09 for 145.00 for that same reason. So when I read the comments that they lie, do not care about customers because the bottom line is all that matters...

It rings very true. Sad but True. They even resorted to bad-mouthing the satellite company that was here for the installation when they convienantly showed up to take back their precious equipment.

That was the utmost show of professionalism I have seen in my life. I guarantee Comcast, you wont be playing "Welcome Back" for us!

ID
#174899 Review #174899 is a subjective opinion of poster.
Location
Flemington, New Jersey
Loss
$1
The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are...
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2 comments
Rose
#125576

My husband just got a call from comcast wanting us back. When he told her he didnt want her to go over her 9 minute limit, she said and I quote.... " I am not from customer service, I am from customer relations." Never denied the limit, so it must be true, but only for the poor saps in customer service!

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ID
#174552 Review #174552 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Comcast Customer Care

Comcast is worthless

I've never had a worse experience with any company in my life! After 6 months in a new house with Comcast, and probably 11 calls to try to fix TV and billing problems (some of which were never resolved), I finally cancelled them. On two occasions they actually sent technicians out to disconnect my cable for no reason, and I had to call and wait up to a week and a half for them to send a tech back out to reconnect me. I finally got DirectTV, which I love, and suddenly on a Saturday afternoon it stops working. It turns out Comcast had again sent out a technician to disconnect the cabling to my house used by the DirectTV dish!! Comcast actually disconnected my DirectTV and made me wait again for service to be restored. If I ever see another Comcast technician on my property I'm calling the police. I hate that company with the fire of 1000 suns.
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2 comments
Anonymous
#123391

Comcast don't care about the customers

The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are harass constantly by supervisors, and operations. They have people on the floor making sure representatives finish their call as soon as possible, even if representatives are in their weekly manager meetings, system issues, still affect them, that company does not have a good operations system, to work on exceptions.

I know all this because I had a few friends working for Comcast, most of them have resigned due that work was too extremely stressful, some of them still remain looking for another job, due to the bad economy. That's the reason why customer service rep are rude, the company does not care about customer service just numbers.

Anonymous
#123390

The truth is comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are harass constantly by supervisors, and operations. They have people on the floor making sure representatives finish their call as soon as possible, even if representatives are in their weekly manager meetings, system issues, still affect them, that company does not have a good operations system, to work on exceptions.

I know all this because I had a few friends working for comcast, most of them have resigned due that work was too extremely stressful, some of them still remain looking for another job, due to the bad economy. That's the reason why customer service rep are rude, the company does not care about customer service just numbers.

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ID
#174216 Review #174216 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Tv Service

Comcast Liars

I recently received several phone calls and an angry letter from Comcast threatening to cancel my service because they claimed I did not pay my bill. My bank statement clearly shows that Comcast took my money. I have a confirmation email to prove it. When I called the Comcast Customer Service, I was spoken to like a thief. They were very rude and no one was willing to help me. I've faxed copies of my bill and bank statement illustrating that I paid what they claim I did not. To date, the issue is still not resolved. To the Comcast Customer Service poster, I was nice. I spoke in a calm, friendly voice and was still treated like a thief and was not helped. I am looking to cancel my service. I've been a loyal customer who has paid my bill on time for almost 2 years. After a problem with YOUR system, I'm being threatened. This is unacceptable.
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ID
#174057 Review #174057 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Comcast is rip off

This new move to digital is nothing but a money maker for Comcast. They say they are giving away 2 adapters per house - but it is just another way for the further control your viewing and monitor what is being viewed. I decided I would pay for an extra HD-DVR - but I not only had to pay their advertised rate per month but then an additional fee for having more then 3 HD boxes (they don't advertise that). So now with their *** digital adapters I have ANOTHER remote that I have to use. They are out of control and just add fees on top of fees. I'll be looking at alternatives - but I think they have a pretty good monopoly.
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5 comments
Anonymous
#305857

What's the latest with "on Demand" the programs they run no longer have a fast forward feature. I use on demand to see programs i don't have time to watch regularly,if i don't have time do i really want to watch commercials?

furthermore why the same ones over and over? come on comcast if you can't afford to put the programs on without a fast forward feature don't offer them!!!

Anonymous
#129056

I so agree ... I feel like we are stuck and Comcast knows it ...

we have 3 choices ... no cable TV (which I am close to doing but will miss HGTV and the Food Network and FOX News), Comcast Digital Cable, or Sattelite TV ...

we sure can't expect the government to help us! *** world we live in!

Anonymous
#123057

Comcast has fraudulant sales policies. I received a call from them telling me that my high speed wasn't as fast as it could be and they would like to install a free modem.

Knowing Comcast as I do I asked how long it was free for. The answer? Till I stopped my service. Then I asked if it was free even though I was not going to sign up for their digital phone service they are always hawking.

The answer was yes. Can you guess? It wasn't free at all. So after over an hour of yelling in the phone I got them to give their "long term, valued" customer a credit and reduce rate - for 6 months.

After which this long-term, valued customer will be taking his business elsewhere. Fraud is will not be tolerated!

Anonymous
#121984

got my digital box lost all the local tv stations that were broadcasting in HD. now they tell me I need to get a HD box to get the HD channels I had before the change to digital cable which only helped them not me and now will cost me. I too will be looking at alternatives.

Anonymous
#121927

My family and I were scammed as well. never received our net-book.

was to get it before the holiday.

I am going to the BB. hopeful will hear from them soon.

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ID
#173929 Review #173929 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Comcast - Repeated notices of subscriiiption expiring and money due.

Nov. 2009 I sent check #658 in the amount of $65.90, I have canceled check to cover subscription renewal for Lisa Morganweck, Dorothy Harada, Nancy Morganweck, Krystal Morganweck and mine, Shirley Furey. I have received multiple notices the subscription was expiring! Please give me a status on my account. (The check that I sent you was dated 11/28/09 and cashed by your company Dec 09.) If you need copy of dated check please notify me and I will send it on to you. Shirley M. Furey, 535 South St 4-1 Fitchburg,MA 01420 stanley4877@comcast.net
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ID
#173893 Review #173893 is a subjective opinion of poster.
Location
Fitchburg, Massachusetts
Product
Comcast Account

Comcast - This company never ceases to amaze me how bad it is.

The conversion boxes are a joke. I needed 5 of them and none of them nor any of the cheap *** remotes worked properly. After being on the phone with people who spoke languanges I couldn't understand, and 2 hours later, they finally worked. Did I mention I had to pay for three of the boxes? What a rip off. Since then all 5 TV's are not operating properly, mostly missing channels. On the phone again today with non-english speaking customer service people who could not fix the problem so now I have to wait a week for a technician to come to the house. That after the guy tried to tell me to take all the boxes back to a Comcast center for repair (although given the cheap *** Comcast uses maybe they are all bad). At the end of the conversation he asked why I did not have Comcast phone service, NEVER IN A MILLION YEARS! My Comcast internet service is spotty at best and suffers all the time from weak signals, the rip off they effected with this conversion has created a revenue source that doesn't work and again penalizes the subscriber, their customer service stinks and you can't understand them (use Americans!) and oh by the way I just got my rate increase notice. Yea let me give them my phone service too and while your at it my healthcare. I told the guy I cannot wait for Verizon Fios so I can get rid of the Evil Empire from my house and even if they are worse, it can't be as bad as it is now. Sure the Roberts, Cohen's, Burke's and others get rich while the rest of us poor suckers suffer. I hope the NBC buyout is a disaster.
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2 comments
Josalyn B
#122589

I FEEL FOR ya Rusty! and they want their money ON TIME, Service not on time. I finally switched to TMoble at home phone, at least if "all circuits are busy it will take a MESSAGE.

Anonymous
#121547

On my screen there is an ad for Comcast at the end of the article!

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ID
#173804 Review #173804 is a subjective opinion of poster.
Location
San Bruno, California
Loss
$2400

Comcast - Why can't I get decent service

First I am complaining that Your service is to expensive, and people like I on social security can't watch decent television, for we can't afford the outrageous prices. I know about the recession and the rising cost of things but that have nothing to do with anything for you have always been higher than any body else. Now how do other companies stay competitive and in business while having more channels and lower prices? I know the service is excellent for I had them for over 6 years with out a problem, and now that I have your service I am constantly calling for one thing are another. See I am on the *** of returning because I don't need the headache. Mavis P.S. 11 people have been out to my resident for one problem or another so now I want it fixed and no excuses on why it can't are wont work or passing of the buck, it is for to late in the game and I am tired, feed up and pissed to the highest passivity. So please fix my service so we can stay on good terms OK. Mavis Young
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ID
#173787 Review #173787 is a subjective opinion of poster.
Location
Novato, California

Comcast is directing customers to down load Norton but Norton download has destroyed our access

The new norton download has destroyed our access to smartzone and the internet. Comcast has worked to restore our access but the fixes are temporary. Computer blogs reflect long standing problems with Smartzone. Comcast is trying but I place the blame on the norton down load, reload and unload-nothing works. I have tried the fixes on the web and have spent at least 20 hours trying to resolve the problem with Comcast-each person at comcast tries a different fix. Norton denies there is a problem and Micro Soft says that Norton is not compatible with XP needs Vista- Comcast says MS is wrong-and around in circles-i go from Comcast to Norton to Micro Soft to Comcast---
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1 comment
susan
#121480

get rid of norton quick as you can. my son who is in computers tried to download it several times and it killed my internet service each time. use AVG FREE it works just as good if not better.

ID
#173786 Review #173786 is a subjective opinion of poster.
Location
Fairfield, California
Service
Comcast Internet Service
I get a discount on Comcast teleworker service through my employer. This service is advertised at 16 Mbps download and 2 Mbps upload. The download has always been at least 16 Mbps, but the upload sucks at 860 kbps! Mind you, before I even get into the description of my...
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ID
#173702 Review #173702 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast - Service tech did not walk to my address.

Your Comcast service technician did not walk to my home address to notify me of his presence. He instead called me on my cell phone for his conviencence. Your employee did not offer me sufficient time to answer his phone call. He/she promptly left to service their next customer. When I returned his call, I spent nearly ten minutes trying to reconnect with a Comcast Representative. I then had to reschedule for another appointment later that same day. My day off waiting for a Comcast employee to do a job which could have been completed earlier if he/she got off their *** and walked to my home to complete their work assignment.
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2 comments
Anonymous
#137624

Most companies call before coming over. This way if you're not home they can help someone that is.

If you know you have a tech person coming over I suggest you keep your cell in your pocket. That's what I do :)

Anonymous
#137604

The techs will call twice prior to coming over. If you don't answer, they won't come.

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ID
#173696 Review #173696 is a subjective opinion of poster.
Location
Boston, Massachusetts

Comcast - Sent a bill to collections for my own equipment

In Dec 2009 I ended my comcast services and paid my final bill. In Jan I began recieving collections agency phone calls about unpaid charges to comcast. I called comcast on 01/28/10 and found out they had billed me for my own modem purchased years before at Best Buy. After being passed around for 45 minutes I was given a ticket number and told they would clear it up and call me within 10 days. I never recieved a phone call except from the collection agencies. I called again the second week of Feb and they said I showed zero balance and collections had been contacted. Yet collections kept calling. I waited until 3/5 and called comcast again. Again I was jerked around for 45 minutes and than told there was nothing they could do. So basically comcast fraudulently billed me for my own equipment , sent to collections without telling me and now refuse to clear it from collections.
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ID
#173610 Review #173610 is a subjective opinion of poster.
Location
New York, New York
Loss
$40

Comcast lies and kills off your analog options

Before we went digital here in California, but knowing it was coming, and relying on Comcast's repeated representations that analog tv through cable would still be available (so not to worry those of us with analog tv sets), I paid an electrician to wire cable and am electrical outlet for a wall mount flat screen tv at significant expense -- based on Comcast representations I knew I would not need a box and I would have the luxury of watching many analog channels on a analog cable ready flat screen tv -- no wires visible, and only one remote control (the one for the TV) needed. Yes, after the "digital" conversion, we still receive analog tv through the cable -- but its not what was expected. We get virtually none of the good cable channels, instead just about the same lineup one might receive with an antenna (of course now digital) There seems to be an emphasis on channels catering to immigrants. None of the channels I used to watch before the digital conversion. What a ripoff! Comcast breached its promise, and I am out significant money. Sham on you Comcast for changing the rules after the game started.
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2 comments
Anonymous
#137622

Sounds like you have what you had, but some extra immigrant channels? I don't see a prob.

I've never heard of the package you're getting. Maybe you should upgrade :)

Anonymous
#137618

Kind of like them guys from Ford did after I bought a new horse and buggie.

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ID
#173554 Review #173554 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Tv Service

Comcast - Talk smart to me when i ask for help

comcast ain't *** and thats why im changing to dish network you will never get my money fy comcast today march 1 2010 they keep telling me i have a pass due i pay my bill on the 3rd every month by the 15 they tryin to get more money out of me i don't have money to pay them twice a month kma im movin and they would not change my service over until i pay that but could not tell me where the pass due came from again kma so im getting the dish and kna comcast
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2 comments
Anonymous
#126468

Maybe they spoke to you that way because you're an ***. I'm sure Dish Network will love you.

Good luck with them when you don't pay your bill their either. Could it be that you owe more because you never actually paid the full balance on your account?

Wait, you probably don't even know how to read your bill. Can you even add?

*** ***.

Anonymous
#121488

Comcast does have Reps that talk to you unprofessional I have experienced it frist hand. The thing about about it you are paying for their services, I switched and went to Direct TV and the rep was trying to tell me how Direct wasn't good and so on.

Have Not had any problems with Direct TV. Comcast retrained your employees to be more professional, If they do not know how to speak to people send them on their way, you as a company is losing very good customers!

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ID
#173073 Review #173073 is a subjective opinion of poster.
Location
Taylor, Michigan