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Comcast Epic Install Fail

After a week of being lied to by Comcast, Not returning my calls and totally failing on the install, I have had enough. This video says it all. Simply copy and paste into your browser since this site won't allow links. http://www.youtube.com/watch?v=7zVzoWtF7r8 A perfect example of what a monopoly in a given market will produce, lack of competition means they don't have to give their best to get your business and can ignore complaints since they know you have no other providers to take your business to. I hope this video goes viral!!!
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2 comments
Anonymous
#475064

May 3rd - 2 weeks ago my wife had enough and sent an e-mail to Andy Wise who is an investigative reporter and consumer advocate in the Memphis area. He simply forwarded the email to someone high level in Comcast and two days later our the tech was here and re-ran the cable. But still no word from them about fixing my wall.

Anonymous
#459921

Update:

There was supposed to be a tech here today to redo the cable runs but as expected from Comcast, they didn't show.

I am at my wits end with these people and I would greatly appreciate any suggestions on someone I can call such as consumer advocates or regulatory boards, etc...

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Review
#306416 Review #306416 is a subjective opinion of poster.

Comcast throttling algo is written by 2 year olds

So, I was watching a Youtube video and Comcast blows up my connection and stops it cold ofr 5 minutes. JUST YOUTUBE. I am not downloading movies or anything exciting. And netflix is getting blackballed by the carrier and my connection is often horked to Netflix because comcast is trying to pimp their crummy XFinity deal. YOU SUCK COMCAST. And then of course HULU comes in fine because the studios have a great deal. Comcast's throttler is just punishing people who are doing legal streaming because they want us to watch their garbage Xfinity. And I PAY 70 bucks a month for rate limited internet? Who do these guys think they are???
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2 comments
ed15206
#452652

This System screwed up this complaint is for hhGreg

ed15206
#452650

Made several huge purchases with the Monroeville, Pennsylvania newly opened store. They had great pricing and were willing to bend that good pricing even furlther just to get the sales number.

How ever deliver was terrible damaged door way of home and pryed floorboard off in attempt to get it in. Promised to take care of it. Nothing happened. I have been placed on hold by Asia a rude rep who had me on hold for close to two hours.

At first the manager was busy with a nother customer then after I asked for her name placed me back on hold again. I am on hold as I type this complaint. The Whirlpool range we purchased in May of 2011 has only worked one time. The oven will glow but not light.

Kelsy the manager has given us the supreme run around. The customer is horindous. We purchased top line product and we did great pricing but the customer service after the sale is the worse. The corporate office is not much better in assisting a customer.

I have listened for hours how great hhGreg is, they started their business in 1955 in Indianopolis and the hype goes on. However these people new a rude awakening. They will treat you terribly. By the way I am still on hold.

The most important thing to hhGreg is the sale. Anyuthing after that let the chips fall where they may. A refund or exchange is not something they want to deal with. You being pleased with the sale is not something they are concerned about.

Well HH and Fancy you guys are to be ashamed of yourselves. Trying to get the range serviced. The high end miocrowave we had installed stays on until unplugged. If you purchase from them good luck.

Buy the warranty, you'll still argue with them but at least perhaps you can take them to court or something. May as well have brou ght it off a guy on the corner in New York. I believe I would have had a better chance of getting my money back or at least have his cousin Vetto come out and fix it.

I guess to summarize. BUYER BEWARE!

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Review
#306203 Review #306203 is a subjective opinion of poster.
Loss
$70

Comcast Forces Customers to Use DTA at Increased Cost

MA customer not happy with latest Comcast changes and fees. First Comcast provided a signal for TV's to work inside your home. Then chnages came about requiring a control box, then DTA were required. Now, my TV worked without an adapter one day and the next it doesn't work. I'm told Comcast now requires all TV's that connect to a cable (in my house) to have a cable box or DTA. Comcast provides 2 DTA's free, but all others cost $1.99 each per month. Why do I need to spend more money per month and use more electricity? This is a rip-off!! Skip
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1 comment
Anonymous
#491082

Never RENT any equipment from coNcast. Waste of money.

Most basic digital channels can be viewed with newer digital tvs, since 2008.

If you want more channels, use the internet to view what you really want and use a video cable to hook the pc to the tv. DONE !

Review
#306191 Review #306191 is a subjective opinion of poster.

Comcast Internet - WORST FIRST-TIME SERVICE EVER!

This is the first time I've ever had any sort of internet service on my own. Before this, my mom would always get dial-up, which I hated, or I would just go over to my friends' houses and *** off their internet. After I moved into my own place, I decided I wanted to get the internet. Well, Verizon was more expensive where I'd moved to because of "special wires" that supposedly also shoot fantastic laser shows once a week or some ***, so I opted for Comcast. The service was great, technician was fast, setup was painless. Everything was perfect. But then, just shy of me having the service a month, I started having problems with the service. I would literally get cut off while sitting here, minding my own business, reading an article or cruising Facebook. And this would happen over and over and over. It would be fine for a few hours, then cut off inexplicably, then cut right back on. So I asked for a technician to come over and fix it. "Since it's your first time, we won't charge you." Technician refreshed the router, everything was fine. Next day, same problem started right back up again. "Since it's the same problem, we'll send another technician out, and we won't charge you." Technician replaced the modem. Everything was fine. A few days later, a woman calls claiming to be from Comcast. I complained to her about how it took them a whole week to fix a simple problem, and that I didn't appreciate the hassle. Same day my internet starts cutting off and on again. Since then, I have made several calls, all resulting in some form of "we can send someone out, but we can't say if you'll get charged or not, because everything looks okiley dokiley over here." It has been two weeks since I started having problems. This is ridiculous. I'll be switching over to Verizon and their fancy wires.
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1 comment
Anonymous
#452178

Comcast has the worst customer service. Period.

This same problem happened to me. Comcast kept telling me everything was fine. They told me that it was my modem. I bought a new one and the same problem continued to happen.

They finally came out and checked the lines, and it was a problem with their line from the pole to the house. Luckily, I live in the Chattanooga area, where we can get fiber optic Internet through the Electric Power Board.

I switched to them, and no more problems with horrible customer service. Make life a little more stress-free.

Review
#306104 Review #306104 is a subjective opinion of poster.
I signed up for Comcast Cable Internet Service (Now XFInity) for my home office in early 2011. Service was OK apart from the typical, occasionally arrogant blowhard in tech support. Speed was not too laggy and uptime was fair -- maybe 5 outages ranging from a few...
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2 comments
Anonymous
#468289

Evenmorepissedconsumer: don't pay them and change providers. If they want to sue you for a few hundred dollars, you can say they provided lousy service, document what you can and you'll probably win.

My attorney said they'd have to take it to small claims. No need for you to sue them so long as you don't mind harassing phone calls until they eventually get the hint. They won't listen to you, so don't bother wasting breath talking to them. That's been my experience with them.

Just another big, *** company that handles it's customers with procedures instead of quality service and personnel. *** em.

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#306079 Review #306079 is a subjective opinion of poster.

Comcast in Albuquerque, New Mexico - Worst phone/internet service EVER!!!

Frequent (daily and sometimes hourly) breaks in connectivity. Dropped calls and breaks in internet service are a daily problem with Comcast. Despite numerous customer service calls, countless reboots of the modem and a visit by a bad attitude technician, the problem persists. Save yourself the frustration and go with Century Link for phone/internet and DirectTv for cable programming. I normally do not write reviews or complaints and simply stop giving my business to a company when dissatisfied, but this experience has been so *** BAD that I am hoping to help others avoid the frustration that I've endured for the past year.
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Review
#305953 Review #305953 is a subjective opinion of poster.

Comcast Random Bill Raise

Comcast recently wrote me and told me that they have been "incorrectly charging me for the past 4 months" and that they are now going to raise my bill. But be happy! They aren't going to charge me for the past months that they didn't raise my bill for no reason. Randomly writing customers to notify them that all the sudden they will be charged more? Only a cable company would do this.. I'm not sure how long it will take for these companies that the switching costs for consumers are not that low. Looks I'll be jumping back to a different service soon (verizon, dish, direct).
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#305571 Review #305571 is a subjective opinion of poster.

Comcast in Columbia, Maryland - HORRIBLE customer service and service in general

My fiancee and I moved in January and decided to drop Comcast TV and keep their internet because it was just too expensive, $140 for HD TV box with recorder and service for only one room plus internet. When we moved we were told there was an internet promotion for $35/mo including the modem rental cost. About 20 days ago we decided to add TV and went with the basic TV because they advertised the basic channels which is all we watched. We have an HD TV but didn't go for the HD box because it was too expensive. The final cost per month was around $90. I started researching other companies and found DirecTV for $35/mo that included TV for 3 rooms with HD receivers and an HD recorder for the main room for free with free instillation. We called to cancel the TV and were told that because we "bundled" our internet would now be paying $70/mo...WHAT?! When we added the TV we were told that they would ADD the TV, not change the way we had our service and we were never advised that the price would change. We were also told that we could change our service at any time, and we were never told that the price for our internet would change. How do they think they can get away with this kind of ***? It feels like fraud and entrapment to me. It's not like their prices are even competitive! When we spoke to the supervisor he repeatedly stated there was nothing he could do to help us. We dropped the TV because we were completely and utterly DISSATISFIED with their service and company, and here they are disappointing us again. Worst company I have ever dealt with. We will not be returning to comcast at any point and I will tell everyone I know NOT to get involved with them. They have so many hidden fees and charges that they do not explain and every time you call about them they do not handle it or they lie and say it has been taken care of. Please avoid them.
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#305549 Review #305549 is a subjective opinion of poster.

3 times i was told something by a Comcast employee that when the bill came in proved to be a lie

i was told that an upgrade would not cost me more twice then the bill came in i was told that a router with built in wifi would not cost me more then the bill came in Comcast employees are all liers and thiefs if your paycheck is from directly or indirecly you ARE A THIEF ok not sure why i have to put in so many words to state a simple truth COMCAST IS A CROOKED BUNCH OF LIERS what part of if you work for comcast makes you a thief don't you understans ok now im making stuff up to make enought words
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#305470 Review #305470 is a subjective opinion of poster.
Been paying my cable/internet bill dutifully and respectfully for TEN years. Once Xfinity got in, I noticed the agents are rude, NEVER looking for a deal for you like they used to, (my cable/intenet bill is the highest bill in my month, like many and I EXPECT to be...
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1 comment
Anonymous
#451803

Comcast is not full of rude and unappreciative people.

NOT SAYING YOU WERE RUDE IN YOUR DEALINGS WITH THEM, but let me approach this as to how most customer complaints go:

I am sorry to hear YOU are having problems, I've found that if you get someone you cannot hear/understand/isn't helpful, all you need to do is 2 simple things: ONE: Get your mind right and lower your voice, or TWO: ask for another rep.

YOU are the one calling because you have a problem. That is going to show at the very least, in your patience. You may not be aware, but it may be showing in the terseness of your delivery, or in the inflection in your voice.

My own experiences are these, and they are tried and true with Comcast especially. I have full cable. When the rates start to go up, I call them.

I tell them I am considering going with DirectTV, which is heavily used in my area, and show them I am knowledgeable by quoting the recent prices DirectTV wants to charge me as a first time customer. If you do your research you'll see that DirectTV is very competitive.

Personally, I like being comfortable with the Comcast system so it would take quite a bit to get me to switch, but I have never had to actually do it because comcast ALWAYS ALWAYS ALWAYS lowers my price to stay competitive.

Sweet before Sour: Compliment the company for something they do well, then place your ultimatum in a way that isn't rude.

Comcast is a good company, they are just like everyone else. They want your money.

Other people have a bad day too... just chill out and tell them you'd rather not switch. I have never had to, even though at times my intent was leaning to do so.

Blessings to your day JennyGirl

Review
#305316 Review #305316 is a subjective opinion of poster.
Loss
$180