Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review
Cancelled Comcast after a year of 'line issues'. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. I had Comcast Internet and Phone. I returned the Comcast modem 3...
View full review
9 comments
Anonymous
#824169

I will go you one better ...... I got service September 27, Returned October 24, they said I ordered NEW service October 27th and they shut it off December 3rd.

I moved from the property October 24th 2012 and returned it to the office that day. Now 19 months later they expect me to send them a receipt.

This is in Dumfries Virginia. Spoke with a Maxine Correlle she stated the account had a 0 balance calls me back a week later stating they now have a $216 balance on my account.

View more comments
ID
#176691 Review #176691 is a subjective opinion of poster.
Location
Cranberry Twp, Pennsylvania
Loss
$25

Comcast is a HORRIBLE company with even worse Customer Service Reps.

Comcast have wasted hours and hours of my time via botched installations. My first experience occurred when I had to have two separate technicians come out to install my cable as the first technician did not know how to do it. The second technician left me with a physically broken modem (the cabe attachment was broken off and nowhere to be found). When I called to complain I was told that I should have opted for the $50 install option. I found this insulting as I knew that no technician could ever hook up a broken modem. I had to continue to use themas I had NO other cable TV options in my neighborhood until RCN came along and I promptly switched. Fast forward 4 years and I mad the mistake of falling for Comcast's new Xfinity deal. I must be ***. Here is what happened this time: Technician showed up with the incorrect boxes (No HDMI connection) and one of them didn't even WORK. He then tells me that the HDMI Cable boxes were rare. When I had signed up I had a conversation with the representative and he not only told me that I would get HDMI boxes but cables too. None of this happened. I call again to complain, and they tell me there was nothing on the work order about HDMI cables and went on to further tell me that there IS no place for that on the work order (Huh?). When I asked what they could do for compensation they said they could wave the meager $40 installation fee. When I said that is not much of a discount I was told that was quite a lot of money, which made me wonder if the Supervisor had ever seen a monthly Comcast bill, because if $40 is a lot of money then a Comcast bill must be a HUGE amount of money...Please if you have ANY other option stay away from Comcast.
View full review
ID
#176653 Review #176653 is a subjective opinion of poster.
Location
Somerville, Massachusetts

Comcast - Direct TV deducted disputed fees from bank account.

I had a house fire last 6/12/09 where I lost everything. I settled my account with direct TV at that time in full. In March of 2010 I got a letter stating I owed them $340 because they reinstated my service in December. Which was not possible since there was nothing at the site except a lot, not even electric. I called. They kept changing why I owed the money. First for service, then for a contract which I did not have, and finally for the lost equipment. Reason kept changing. Anyway when I disputed the bill, they used old method of payment and went into my bank account and took out $365 without my permission. Moral of story - stay away from Direct TV. I had been a loyal customer for 17 years. Consumer beware!
View full review
ID
#176545 Review #176545 is a subjective opinion of poster.
Location
Wheeling, West Virginia
Product
Comcast Account

Relative Died Comcast Coldhearted

I was trying to return a box due to the passing of my relative. I am not from Tennessee so while I was there I was trying to return it. Well they would not come get it so I had to mail it from Nevada. They said if I didn't insure it they would hit my deceased relatives credit report if it was damaged. HELLO..they died and they threatened to hit their relatives credit. Wow, who would want to do business with people like this. This is what you get when you try to do the right thing.
View full review
ID
#176521 Review #176521 is a subjective opinion of poster.
Location
Medina, Ohio

Comcast lie about charges

Last night another yelling session with the kings of poor customer service. Comcast. Comcast by far was the biggest utility bill I pay each month, having their wonderful add ons. Now seems there go to all digital and you need some digital converters to watch the expanded basic content. OK more complexity to hook up, more remotes and no more functionality. I.e. no on demand, no higher order cable channels numbers (that I already pay for) etc. First two converters "FREE" i.e. needed to watch the stuff I already pay for and do not need more equipment for 9using cable ready TV tuner). Any more than 2 then it's $1.99 a month. I need three. Called up to explain that I do not see why to get the same service I should pay for a converter. I would just wait to pay more in May when they put the bill up like they do every year anyway! Then said OK, as you're a customer since '94 you can have 3 at no additional cost. Pick up 3 units. Not installed them as yet, waited for bill to arrive. Guess what? Bill arrived, Charge for additional converter. Called up, no record of any such agreement not to charge. Yet again lied to. In fact the muppet on the other end of the phone tried telling me the conversion to digital was mandated by the government! Really since when has cable been an over the air transmission. He argued with me over this! He also told me that on demand and music channels are luxury items in the package!!!! Really, they why do I pay $147 + a month! So until I get an alternative supplier I told them to remove HBO and reduce the package to digital starter. Guess what? ALL the channels I watched before are still there & I'm $38+ better off a month! Really they stiff a consumer for $1.99 and end up loosing month over month. Comcast are clueless in how to retain paying clinet, what clients value and what would retain them.
View full review
3 comments
Anonymous
#134701

I HATE COMCAST AND I WILL PUT THIS MESSAGE AS MUCH BLOGS AS POSSIBLE. THEY LIE ABOUT EVERYTHING, I WILL SEND LETTER TO GOVERNMENTAL AGENCIES TO FINE THEM.

THEY CANNOT LIE TO HUNDRED OF CUSTOMERS IN NORTH AMERICA AND BE SO RELAX. :(

Anonymous
#128419

For this reason i will be switching to Direct TV which i get 3 free boxes could get up to 6. You also get more channels for less then Comcast.

Way to lose customer comcast. :(

Anonymous
#127815

Yes, I totally agree, customer serice is the worst customer service I have ever had. Customer service is evasive actually got a name and phone # of customer service rep.

that helped me next time I called with my problem still not resolved this person and phone # did not exist.They are lairs and must train there customer service reps. to lie cause they know they are not a ruptable company.

View more comments (2)
ID
#176344 Review #176344 is a subjective opinion of poster.
Location
Barrington, Illinois
Service
Comcast Tv Service

Comcast - Keep Wasting mOney on Cable at Your Long Term Peril

We had been wasting $85 per month on Comcast Cable when we decided that the next time it went up event one cent we'd drop to basic service. In March, 2010, we made a guess that it would go up so we downgraded to basic for about $15 per month. Sure enough, we got a letter 3/25 that they were raising what had been our old rate by $3 per month. Were were thrilled to have beat them to the punch. I'm an attorney for a boutique private bank. I've seen the habits of people who are worth millions and have learned from talking to them how they got there. They got there by not wasting a dime, foregoing short term pleasures for long term gain, by investing instead of spending. You can never make money by spending it. Over a lifetime, you don't lose $1 million by misplacing it. You lose it $50 at a time, buying things you don't need and will throw away. Or by paying Comcast for worthless programs peppered with commercials and reruns of the same films. Cancel or downgrade cable today and invest the money in your retirement plan. You can bet that's where Roberts and the other Comcast executives put the money they drain from you each month. Good Luck. Change your habits today and don't wake up one day at age 50 or 60, having earned a lot of money, with nothing to show for it but old Comcast bills and a bunch of receipts from restaurants and bar rooms.
View full review
ID
#176303 Review #176303 is a subjective opinion of poster.
Location
Boston, Massachusetts

Comcast - Shutoff service prior to date

I am currently renting in Sebring Florida. My landlord is a Anna Steffen, is providing me with comcast cable tv. On Tuesday, March 23, my service was shutoff. I immediately went to my landlord. She called the local customer service number. She was told that service was shut off on the 23 for lack of payment even though the payment due date was the 24. She told them that she mailed in the payment on the 16th and thay should have received it by the 19th. They checked the system and found that the payment was posted on the 20th and they had no idea why the service was shut off early. They promised to restore service as soon as possible. It is now 5:30 pm on the 24th and service still has not been restored. I am the renter, Michael DeSantis. The account is in the name of Anna Steffen at 104 Mimi St, Sebring Fl, 33870. Because of the disruption of service and the apparent lack of commitment to service by the local office I will be contacting the BBB.
View full review
ID
#176079 Review #176079 is a subjective opinion of poster.
Location
Ocala, Florida
Product
Comcast Account

How can you get comcast when you cannot afford it when you are on SSI?

AM I GOING TO HAVE TO CHOSE BETWEEN food and cable? I'm on SSI and cannot afford comcast at 70.00 / month with everything costs more.I feel like this is another SCAM!! IT IS SIMPLY UNACCEPATABLE,they think they will gain more customers,WRONG!!!,People cannot pay these insane money prices with the econmy,In my book, family first,then luxeries!MYpoint is this is unfair to the disabled and poor,wich we are both,wife has been disabled entire life due to espispy,she cannot work,i work part time,but do not make enough to pay for everything,AGAIN I SAY THIS IS WRONG!!!
View full review
5 comments
Anonymous
#366024

Food more important than any cable company, I going to shut down my cable also. In not worth the price of going without food. I can't see paying out 80.00 just to see tv.

Anonymous
#126466

Do you expect anyone to feel sorry for you? You don't need cable to live so stop you're whining.

You do realize that it's not Comcast's responsibility to make sure that you have your soap fix or are able to watch Oprah every day, don't you? Why don't you get the local channels? It's because you feel entitled to get the highest level but be able to only pay $20 a month because you're on a fixed income.

Grow the *** up.

You're online, that should be enough. If you're at the library (which I highly doubt) then go check out some FREE movies and stop you're *** complaining.

Anonymous
#126211

It appears that your computer is working just fine and you're able to afford internet access - read your news and catch up on your soaps from there. There are lots of things I'd like to have too, but alas, evil people and organizations expect me to pay for them.... :cry

Anonymous
#126064

It's possible to qualify for a "Senior Citizen" rate--IF Comcast offers such. I know AT&T was offering Senior Citizen rates on some of their services in florida.

Anonymous
#125871

:? If you can't afford it, you can't get it.

Sorry to hear about your situation, but Comcast (or other cable tv) is not a right. It is a "luxury", to use your term. This issue is not about fairness.

No one needs cable tv. Be glad you can put food on the table and have a roof over your head.

View more comments (4)
ID
#175666 Review #175666 is a subjective opinion of poster.
Location
South Bend, Indiana

Comcast - Customer service suucks.

Comcast online service was not able to close order beacause error in system - they send me to store - store have different prices than web - I have to pay $3.00 more per month - ok. Tech show up to install cable card - card not working for some reason - I agree to have box. He install box but not compatible with HD signal but I ordered HD TV package!?. Call again - they promise - first HD box free, scheduled another app. When second tech show up he had "service call" only in work order. He called dispatch and they offer HD box for $9.99 for month. I called cust. service again they confirmed - 1st box free but when they transfer me to tech support they no nothing about and they can install HD box for $16.99 fee + $9.99 per month. It's worst than communism - communist's at least had no computers or technology. What is going on?
View full review
ID
#175664 Review #175664 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Service
Comcast Tv Service

Comcast - Used my DTA w diff account

Comcast sends me a DTA box for new cable. I hook it up correctly. Website says it may take 24 hours for service. I wait 4 days. Call in, Justin gives me the run around, says DTA wasn't on our account, says he set it up & to call back in hour if it doesn't work. 1.5 hours on the phone the next day and Guillermo says Justin didn't put the DTA into my account. Said my DTA is synced with another account due to a human error, but not my error. I have to set up a new box when he sends it to me. He also said the phone numbers they send DTAs to often appear under multiple accounts and mine was confusing. We've had this phone number for 23 years and never moved. Not confusing.
View full review
ID
#175606 Review #175606 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Product
Comcast Account
Where else do we have to pay in advance for a service? The airlines? Legal advice? I guess overcharging and advance payment go hand in hand. How about being told your bill will be 140.00 per month and it's 170.00 every month? Unfortunately, I feel bad for the...
View full review
ID
#175589 Review #175589 is a subjective opinion of poster.
Location
Columbus, New Jersey

Comcast - Router, Router--Who's got the Router?

Add me to the list of those who have been "led astray" by DECEIPT courtesy of Comcast. I received a call from a ComCast telemarketer 2 weeks ago (Feb, 2010)--we talked about my current service phone Company DSL as opposed to Comcast. he gave me examples of packages--and we talked further as I was a little hesitant of changing ISP as i NEED 2 computers to be networked & share an Internet connection. The Telemarketer assured me the "transition" would be smooth & there would be NO charge for Installation--plus the price was "Right". So against 'instinct" I agreed. The service call took place as scheduled this morning with the installation guy prompt. After laying some cable & making the necessary connections, computer #1 was online & going great. HOWEVER, computer#2 seemed to be having trouble signing in to messenger. It turned out computer#2 was linked to an Ethernet switcher, but when the DSL was disconnected, so was the Modem/Router unit. Ergo, NO "connectivity" for computer#2. Then the installation guy said "well, you need to buy a Router"---"REALLY? No *** Sherlock", was my first thought. I tried repeatedly calling, chatting online with Comcast--even called their "Corporate Office" and spoke to a woman, whom the second time I spoke with her (3 hours later--didn't REMEMBER me until I started re-hashing the story"). The up-shoot was Comcast could send a Technician with a Router--but it will cost $149 to install--I told them I didn't NEED to for the Tech to install it, I'd do it myself. They WON'T send him over to simply "drop off" a Router. My second suggestion was I'd go pick up a Router at one of the local Comcast Centers--but they didn't HAVE any wireless Routers at their local Centers. My THIRD suggestion was to go to Radio Shack, etc buy a Router & get re-imbursed/compensated by Comcast--but they're not "authorized" to do this. However they ARE "authorized" to MIS-LEAD you into thinking that install is free & then inform you that you need a Router--which will co$t $149 to install. I have left messages online chat & over the phone for someone to get back to me --talked (supposedly) to the Secretary to the President--who said she would "escalate" my complaint --but STILL haven't heard from them. So, I'm taking matters into my OWN hands by filing this review, then will make a report to Better Business Bureau--Re: "Bait & Switch" tactics & then will look for ANOTHER Phone/Internet provider & DUMP Comcast where they belong--in the TRASH!
View full review
3 comments
Anonymous
#263649

Ditto with respect to the complaint above (now here in 2011 when the supposed free routers were available). Ditto with respect to completely inconsistent info from customer service, and after telling me when I ordered (immediately) the "free" router plus S&H that it would be 3-5 days, it is now going to take 8 weeks.

PLUS, they refused to affer me ANY credit. I am switching back to DTV and Verizon.

Anonymous
#242101

From what you wrote, Comcast never promised you a free router. You assumed they would provide one for no charge, but you assumed wrong.

At that time, they did not offer routers to ANY customers without signing up for the "home networking" service which is the separate $149 charge you speak of.

Comcast does now provide free routers (although you do have to pay for shipping) and you can order one at comcast.com/wireless router. I agree that they were late to the game in providing them when compared with other services, but it's up to you as a consumer to weigh the pros and cons when you choose your provider instead of complaining when they don't give you things they don't offer.

Anonymous
#126061

"Addendum" to "Router, Router--Who's got the Router"?--after several emails back & forth "From the office of the Vice President", a representative has offered me a $25 credit. Nice gesture, but fIRST of all--any DECENT Router will cost upwards of $35--secondly and I DID emailthem back, saying Thansk but I would GLADLY return the $25 credit for someone to DROP OFFa Router.No response--these folks at Comcast are something, eh?

View more comments (2)
ID
#175535 Review #175535 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
Service
Comcast Internet Service

Comcast Sucks!

My husband and I have been Comcast customers for a number of years off and on. I haven't posted anything about Comcast until now because they really pissed me off! So here's what happened...We ordered Comcast in November 2009 because we moved to a Comcast only zone and at the time could not quality for Direct or Dish, so the end result was Comcast. We started out ok but unforeseen circumstances came up and we got behind on the bill. That was no problem because I caught it up and got it current. So I recieve a bill in Jan 2010 stating that we only owed about $142 so I was like cool. Time passed on and I recieve another bill stating that we now owe about $420!!! I was like oh H no!! So I called them. The rep tells me that there was a misapplied payment on my acct that wasn't supposed to be there and they yanked it off of my bill, so the total was what I owed. Ok, now I understand that it may have been a misapplied payment but when I ask for a payment arrangement, the *** rep tells me that she couldn't provide a payment arrangement due to my account being 60 days past due??? (few choice words, trying to keep it clean) So I tell this rep that while I understand what you are saying, but whose fault is it? My account was not 60days behind until you applied this money to my acct and now I'm asking for an arrangement to get this paid and you deny me!!! So she tells me that a rep will be coming out to pick up my boxes and you know what I told them...come get the (a choice word)and hung up the phone. So they came later on that night because I guess the rep didn't like my tone with her and I really don't care about her or Comcast and that's why there is competition like AT&T whose been around for many years, so that will be my next step! Good riddance, Comcast!
View full review
1 comment
Anonymous
#128092

Comcast is as equally fusterating to consumers and employees alike. There billing system sucks. Most times customer service sucks too because of several factors. 1.)The way they train employees

2.)The way they treat employees

3.)They way they teach employees to be jerks.

Everything comcast stands for shows directly from the customer service you get.

ID
#175489 Review #175489 is a subjective opinion of poster.
Location
Atlanta, Georgia

We've been duped - Comcast Netbook SCAM

My experience is similar to many who've posted to this and many other sites, but I want to add that after almost 8 months of the royal run-around, Comcast will NOT send the netbook NOR will they give me any compensation other than a "we apologize for the inconvenience" and oh - "how about a $30 credit to your account?" Basically, it's a clear case of deception. They offer you the Triple Play services plus the free netbook, then they turn right around and send you a contract DIFFERENT from what you were offered, clearly hoping you don't read the fine print (or are even able to interpret THEIR INTERPRETATION of the fine print) so that they can turn around and say, "I'm not sure what was offered to you, but that is NOT what was in your contract." This finally came to a head today 3/18/10, my SEVENTH call (not to mention all the online service "chats" I've had with Comcast) to inquire about the netbook and a lot of back and forth between Comcast and their outsourced "Rebate Center." I also got a different story EVERY time I called. Today, after an hour of interacting with the cutomer service rep as he performed a fine-toothed comb treatment through my account, I finally was transferred to a supervisor from a call center in Mexico who was very abrupt (but, at least he wasn't rude). He put down the hammer on the whole issue, was adamant that I would not receive a netbook or anything comparable, but offered the $30 credit. How can we go about instituting a class action law suit??? It seems to me that many were intentionally duped, and the whole offer seemed to be a bait and switch at the very least. I started filing a complaint on the Better Business Bureau website. Is this worthwhile???
View full review
4 comments
Anonymous
#133404

I too am filing a complaint against Comcast with my Division of Consumer affairs in NJ. I signed up for Triple play in November with promise of a camcorder.

After many calls for the past 5 minth, (the person I talked to in in March said that the camcorder had been shipped and they would track it and call me back within 2 weeks). NO phone call and no camcorder as of this writing. So, I call today and they say that I MUST sign up for HD TV to get the camcorder that I was promised 6 months ago. I told them my TV is 20 years old and the service tech should/should have told me that when they were at my home installing everything.

Now the woman says someone will call me back and explain what I signed up for.

I am not *** I have the paperwork and it does not say that I need to go to HD TV which will cost more per month to get this *** camcorder. IF there is a class action law suit out there let me know and I will sign right up.

Anonymous
#126993

:( absolute hate comcast...where can i find this class action lawsuit against them

have tried getting someone to talk to me for over 3 months...i get the same response. I will file and email...

you didnt send the contract in on time

I DID...

this is ridiculous.

Anonymous
#126453

I filed a complaint today with the BBB but again I am not sure if it will help but I am also thinking about filing a class action law suit because I do not like the lie that Comcast fooled us all with!!

Anonymous
#126452

I filed a complaint today with the BBB but again I am not sure if it will help but I am also thinking about filing a class action law suit because I do not like the lie that Comcast fooled us all with!!

View more comments (3)
ID
#175375 Review #175375 is a subjective opinion of poster.
Location
Hayward, California
Product
Comcast Account
Loss
$299

Comcast Usage Meter!!!

Yesterday, I received an email stating that Comcast is pleased to announce the pilot launch of the Comcast Usage Meter in my area. My jaw instantly dropped to the floor. The message even went so far as to claim that it was a service related email intended to notify me of the service upgrade that provides the usage meter. Obviously the management at Comcast believes its customers are *** What's next? Slap our faces and tell us how good it feels? The implementation of a usage meter on the Internet is a counter cultural move because Internet connectivity has ALWAYS been based on a single price unlimited use model. The Internet has evolved far beyond the simple notion of a network of networks. Indeed, the modern Internet has become the single greatest medium for individuals to exercise their freedom of speech. Now Comcast comes along and wants to limit the amount of free speech that we get from our connection. I intend to contact my Congressional representatives and to begin an online campaign to end the Usage Meter once and for all. I hope that all other Comcast subscribers will join me.
View full review
ID
#175356 Review #175356 is a subjective opinion of poster.
Location
Stafford, Virginia
Service
Comcast Internet Service
Loss
$50