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COMCAST SERVICE I've had their services for 3 months and they cannot get their site or email to work

I've spent over 2 months and numerous uncountable hours online with them via a chat,when you can get that far, trying to get access to my email account and theirs site. Now that they finally got me that far, they have my name spelled wrong and one of their created passwords and I cannot change either. Passwords may be hard to remember sometimes but try remembering how to spell another name. I cannot talk to anyone there nor file a complaint at their website nor on the phone. They want their money on time but they don't even acknowledge how much work I have lost, since I do photography, artwork and design clothing for people to help my disability income, due to people getting a returned email stating that my email is invalid. I found this out via the few people who took the time to call me instead of relying on an email. I went with them in good faith and put their name on my business cards when I moved believing that I would have a permanent email to send and receive business emails through. I wish I had stayed with Direct TV and I would advise anyone who has a choice Don't choose Comcast.
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ID
#182027 Review #182027 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Comcast tech service

I was having trouble with comcast service. I had tiling on television. Called customer service to have them shoot a fresh signal, but that didn't do the trick. The said that they would send a tech personnel to *** the problem. They did but did not do anything except say that my cord needed tightening. Then charge me $27.00 dollars. I had told them that they should have informed me of the charges ahead of time. The just said that they are sorry and the charges couldn't be reversed. That's when I said good buy and disconnected my service.
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1 comment
Anonymous
#169742

If it was such a good buy, why would you disconnect???

ID
#181939 Review #181939 is a subjective opinion of poster.
Location
San Francisco, California

COMCAST Service

lost sound in certain channels so placed service call. guy came out to fix and changed receiver. got sound back. 2 months later, sound was lost on same channels so placed another service call. since could not be helped over phone, so scheduled person to come out again. all they did was do something to remote. was surprised that i received a $27.99 service charge for that, being that lady over the phone could not help me with fixing remote so she made appt. for me. called comcast and CSR by the name of Gabriel, with a heavy accent was rude and un willing to help me. AND he raised his voice at me, so i just let him know ok will pay the charge BUT will cancel my cable and internet service by this Saturday and I hung up. As soon as i hung up the phone, i went online and purchased a converter box!
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ID
#181829 Review #181829 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service

Comcast's Extortion Play

We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly.... The message says, "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to www.comcast.com/digitalnow to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message." I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money. Someone needs to call them to the carpet! Call Comcast and ask to speak with SVP Rick Germano about the issue, file a complaint with the FCC, send a note to ALL of your senators & congressmen, send a note to the governor's office, contact media outlets, post comments on social networking pages. Create some NOISE!
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2 comments
Anonymous
#145327

All other providers require you to have digital boxes. You can buy your own boxes or get a tv with a cable card slot. Try going to satellite or a phone company and they will tell you need boxes as well.

Anonymous
#142694

Those are really good ideas. Have you called comcast to speak with SVP Germano, filed an FCC complaint, sent notes to your senators and congressmen and govenor, contacted the media, or posted comments on social networking pages yourself? If you do, you might make a difference.

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ID
#181775 Review #181775 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Comcast Tv Service

Comcast - A Monopoly Gone terribly wrong and not listening to its customers.

Comcast; gonna keep it short n simple..... Ur Service sucks (works half the time, the other time I have constant blackouts. Your customer service sucks(have ur guys show up on time; if at all) Ur internet site sucks. U have 15 listings for cable in ur pick ur category section and only half that for what u offer in big bold letters on the website.... WTF AM I CHOOSING FROM?!?!?!? On top of that there are different deals over the phone than the internet.... Yo.... Help the consumer out... I KNOW!!!!!!!! u guys have a monopoly practically everywhere east of dallas and who knows where else... but cut us a break would ya... QUIT *** US!!!!!!!!!!
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2 comments
Anonymous
#150955

What does this have to do w/Window World? Obviously belongs in the Comcast forum.

Anonymous
#143060

They sell Monopoly money at Toys R Us so you can have a super duper amount of $$$. Also, the new versions of the game feature credit cards!

Yup! Cool, huh? Now...

shut the *** up and quit your crying, ***. :cry

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ID
#181713 Review #181713 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Service
Comcast Internet Service

Comcast - Raised Rates AGAIN!

I will be looking for new services when as soon as my is contract is up. Comcast has raised rates AGAIN. I cannot afford $200.00per month for their internet, phone, TV "service". I'm done with them. We do not even WATCH the majority of the channels they "offer". Their customer service is just terrible; I do NOT expect to have to go through a *** phone tree with NO option to talk to a REAL person. In short, COMCAST, YOU SUCK! Can anyone out there say MONOPOLY??!!!! AND as for YOU people! 100 WORDS?? Give me a friggin BREAK!
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1 comment
Diane
#142165

Whatever you do, don't go with DIRECTV if it's in your area. They bundle with Verizon in California.

They lock you into a contract then raise pricing. If you don't want to pay the increase they charge you anywehre from $150 to $250 early termination fee. A Bait and Switch scam. I was charged for Receiver Protection Plan, which I had decline from the get-go, the when I discovered the charges and canceled, they charged me $6 cancellation fee.

DO YOU HOMEWORK BEFORE SIGNING UP WITH ANY SERVICER.

Also, file a complaint with Federal Trade Commission. The won't settle your complaint but they do track trends of these companies and eventually someone might do something about them.

ID
#181596 Review #181596 is a subjective opinion of poster.
Location
Kearny, New Jersey
Service
Comcast Tv Service

Comcast is the worst company ever

On May 9, 2010, I contacted comcast online chating service. The representative who I was chating with was Gianina. She/He was extremely rude and never answered my question correctly. The billing of my service was increased without any explaination. I was seeking for the reason for that but she/he just was trying to mess up with date of my promotion that I had more than a year ago. My monthly bill increased by $2 last month but she/he claimed that this was due to my promotion ending last month. She/He said I had service starting on July, 2009 with a promotion of $19.99 for 3 months and after that FROM Oct. 2010 a promotion of $42.95 and it ended last month and now the regular rate is $44.95. This does not make any sense. what is the rate before Oct. 2010? I asked for the information but she/he just closed the conversation without any answer. Ok, I was having a promotion for $19.99 per month when I started my service back to July, 2009. I was told that I can have that promotion for one year. However, I only got 3 months for that and comcast denied my original promotion which should be one year. They said that $42.95 is regular for the service and I paid this amount until now. Then they changed it again and without any explaination.
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1 comment
Anonymous
#142499

Did you have this promotion in writing? Also, have you compared their services to others *** h as Verizon or DirecTV/Hughes Direct Way?OMG ive been there and done that..and so far comcast has been the best.

Yes they do have problems just like the rest..but their customer service far exceeds the others.Their pricing is in the ball park with or with out promotions,,,,hope you have learned one thing in your life... you dont get something for nothing.

ID
#181495 Review #181495 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Comcast Internet Service

Comcast = high blood pressure

The troubles began when I moved from one apartment to another. The internet went out first. Here is what happens when u have a problem with comcast. It took over a week and something over twenty reps. All were clueless. You gave them all the information, they couldn't solve it and passed you on to another rep. He insisted on all the info again. He couldn't solve it, etc. etc. I went through more than twenty reps and wasted several days on the phone. Finally I found a rep. who could fix it. Then the phone went out. Went through the same process online - rep to rep - wasted two days and no phone. They promised it would go on in 24 hours but no luck. More reps. All of them clueless. I have been online the entire day today (5/7/2010) and am no closer to getting my phone service back. The system is broken. There is no central place for reps to go to access all of the email. You are starting fresh with each new rep. The reps. seem to have no training. There is only one alternative - pass u on to the next rep. and start all over again. It is an enormous waste of time for both Comcast and their customers. It generates enormous anger. Management should be tarred and feathered and never be allowed to manage anything larger than a chicken coop. If given a choice, I will never use Comcast again.
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ID
#181320 Review #181320 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Comcast Internet Service

Comcast - Intermittent service for 9 months

comcast on-demand and internet service has been intermittent for the past nine or more months. they recently charged me $50 for the last service that did not fix my problem. intermittent means not working when i want it to work. the technician did not check anything. he just replaced a splitter that they installed when i first got the service. for me to have to pay for wiring that they installed is like a slap in the face. i have had brighthouse (indianapolis) and had perfect service continously with two thirds less monthly fee. the only reason i now have comcast is because they are the only ones available in my apartment complex. i am currently looking for similar service from another vender and as soon as i find one i am forever through with the comcast (robbery)
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ID
#181291 Review #181291 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Comcast Internet Service

Comcast - "Digital upgrade" is only an upgrade to an old scam

Comcast freaking sucks!This new"upgrade" is no upgrade for consumers, just an upgrade in their costs at the expense of downgrading service. They robbed us of our ability to program our DVR, stole our local HD channels, and the ability to use my remote with the TV it came with... and if I want some(not all)that back, I have to pay at least $6 more a month per TV to "upgrade". They basically told me to deal with it! As soon as I can, we're going somewhere where at least I get to decide what I pay for! I warn everyone: Stay away from Comcast... they are horrible!!!
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4 comments
Anonymous
#212843

Ever wonder why it's marketed as Xfinity instead of INfinity? Because if it were INfinity, it would be assumed that you were actually getting more IN your service.

But we can see that many basic functions were taken away, just "X'ed" out, thus Xfinity.

Makes sense doesn't it? :upset

Anonymous
#149642

DTA boxes don't work after "easy installation" Tec service now required if I want to get my full complement of stations. Comcast says the boxes are defective. Right!

Anonymous
#149136

They think this uproar will go away over time and they can laugh all the way to the bank. We have to make sure that it does not and I am going to make it my new hobby to make sure that all remember the arrogant way that Comacat has treated its customers.

Anonymous
#142365

You're correct. Not to mention, the digital adapters are totally unnecessary, because it's a fix they could do outside of the house, but are instead leaving it up to the consumers to make requests.

They are saving costs in doing the conversion on their own, as well as gaining profit from all the people who are going to upgrade service so they can keep their local HD. It's disgusting that they are bricking so many TV remotes by forcing their boxes down everyone's throats. There is no reason that my TV should not be able to get local HD broadcast channels (which are free over an antennae) just because I'm paying to have a coax cable feeding a signal. All of the people who listened to the messages Comcast put out saying you had to do nothing if you had a cable box with them, or have a new HDTV -- Think of how many of those people bought HDTVs just on Comcast's word -- and it isn't like Comcast didn't' know they'd be doing digital upgrades less than a year later.

At the VERY LEAST, Comcast should be providing boxes that are HD capable to give their customers the ability to continue enjoying local HD channels without having to do workarounds (which is Comcast's suggestion - buy more equipment, install more wires!!!) --- This company likes to pretend like they aren't in dark ages, on the tail end of video technology, and to prove it, the announce a big digital upgrade - an upgrade that requires users to have the same type of STBs that they've been using since the early/mid-90s. Yet, the consumers are still the joke for sticking with Comcast.

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ID
#181120 Review #181120 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Comcast Tv Service

Comcast-How to get just a little service!!

If I treated my clients like Comcast does, I'd have to live in a cardboard box and eat what I could find in trash cans! But then I wouldn't have cable service, and this handy-dandy tip for you! I still want to take all of my comcast equipment and run over it with a steam roller, but Here's a suggestion which worked better for me: On my third attempt to resolve a dispute I CALLED BACK AND SAID I JUST WANT INFORMATION REGARDING WHERE TO SEND A WRITTEN COMPLAINT BY CERTIFIED MAIL! It got me earlier service, and a $50 credit, although little remains of my dignity or desire to stay with COMCAST. We called in because of some minor pixillation. The technician left us with no service (cable or internet), AND THE OUTSIDE BOX OPEN WITH WIRES STICKING OUT! For the first 3 calls, Comcast wouldn't schedule a return visit for TEN DAYS! after the initial visit which cut off my service entirely! The second was the most amusing....I spent nearly 9 minutes with someone named STELLA (4 of those minutes pleading with her to connect me with a supervior, or a least a human with more than 2 active brain cells, who kept saying "I don't understand what the problem is....I finally dumbed it down to MY SERVICE DOESN'T WORK...AND SHE STILL KEPT SAYING SHE DIDN"T Understand what the problem was! Her "supervisor" SHAWNELL wasn't any help either. It took a call to ROB, and a request merely that he help me get the national address: Comcast Corporate Offices 1 Comcast Ct. Philadelphia, PA 19103 Ask for your local office(s) too, so you can cc them. At that point, they started trying to help me...Go figure!
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ID
#181044 Review #181044 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Internet Service

Comcast - I can't believe I didn't know change to Norton...Am I the only one? Did anyone else overlook this?

I didn't know I needed to start using Norton Anti-virus with Comcast. I thought that the messages I was getting was from the company that I had recently paid off the computer trying to sell me something else. So I told my kids to ignore it. I go into the office every month to pay my bill, I would think that they would alert me with some other form of communication? I mean - how 'bout a commercial? I have no idea where to go from here? I'm searching for others like me...lol. Did anyone else overlook the anti-virus change?
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1 comment
Anonymous
#143494

if you are wondering how to get the norton upgrade it's simple. Log on to the comcast .net home page.

at the top right there is a tab that says security. that will show how to download the free norton, it will also *** macafee.

ID
#180749 Review #180749 is a subjective opinion of poster.
Location
Olivehurst, California
Loss
$1400

Comcast - Cutoff for using the internet

i came home from a hard day of college to find my i-net off they claim i was using to much band with, but they never provide nor indicate what that limit is. what recourse do i have, i want justice. i came home from a hard day of college to find my i-net off they claim i was using to much band with, but they never provide nor indicate what that limit is. what recourse do i have, i want justice. i came home from a hard day of college to find my i-net off they claim i was using to much band with, but they never provide nor indicate what that limit is. what recourse do i have, i want justice.
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1 comment
Anonymous
#148533

A while back Comcast published a monthly limit for all internet subscribers of 250 Gig per month.

Compared to limits imposed by some of the other broadband providers Comcast has a much higher limit than a lot of the others.

On your Primary User Account for your Comcast Service they have recently introduced a subscriber accessable " Usage Meter " so you can keep track of your monthly usage.

The biggest usage hogs are those that download movies nearly 24 hours a day or run highly active " Servers " on their residential internet service which I believe is a violation of their terms of service in the first place.

No, I don't work for Comcast, in fact I have issues with them over their unreliable Digital Voice phone service.

They just want to try and avoid usage hogs from bogging down the system for others. You should have received e mails from Comcast about the 250 Gig limit quite some time ago.

ID
#180253 Review #180253 is a subjective opinion of poster.
Location
Plainsboro, New Jersey

COMCAST baddddd

I DO HAVE very bad experience with consumer representative. 1)Ttrimitri id #1011168 2)Carnel id # 1011119 . I made a deal for 3 services,tv/internet /ph at 4/16/2010 confirmation #09507297624.with installation day at 4/26/2010 between 16;00 to19;00 no body show up. I call a consumer services at 4/27/2010 Ttrimitri id #1011168 15;40 for a confirmation, SURPRISE their do not find in a system. A supervisor suppose to call my in 2 h.NO RESULTS. I do not recommended COMCAST . I WAIST 5 HOURS an the phone with no result. 90% of consumer representative are incompetent .
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1 comment
Anonymous
#137728

:upset

ID
#179933 Review #179933 is a subjective opinion of poster.
Location
Dearborn, Michigan
Service
Comcast Installation
Loss
$89

Comcast encrypting channels

Comcast is now encrypting channels; thereby, denying me the ability to view these channels, even though I pay for them. I subscribe to Comcast's extended basic channel line up, including A&E, History Channel, Food Network, Hallmark, USA, etc. They have used the FCC analog-to-digital conversion as an excuse to include many of their own changes and lie about why/how/when the changes are happening. The FCC announcement very clearly stated that only consumer with analog TVs on an antenna would be required to get a set op (digital to analog (DTA)) box. Comcast's changes required that all analog TVs have a DTA box. Digital TVs did not need a DTA because digital TVs already receive the digital cable signal. However, Comcast started encrypting/scrambling channels above 33 as of 3/31/10 and now I no longer receive channels above 33 for which I subscribe. Comcast lied about what they were doing and for weeks did not tell me the signal was encrypted; they said only that my digital TVs needed a DTA which makes no sense. Why would a digital TV need digital-to-analog signal conversion? Their DTA boxes cause my digital TVs to receive a low-quality analog signal and greatly degrade my service. Comcast finally started admitting to me that the signal was encrypted but blamed the change on an "FCC mandate". Now they admit that the "FCC allowed" to encrypt. They claim their reason is because they believe consumers are stealing their services otherwise. First, since they serve their signal per service address, how are people going to steal their service? Second, by encrypting they are simply creating a black market for de-crypting boxes as we had for years. I want Comcast to reverse this encryption change, so that my service goes back to the pathetic way it was; namely, poor programming and hit-and-miss signal reception. At least I was able to view all the channels I pay for most of the time. I demand that Comcast put my service back the way it was. Please help.
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36 comments
Anonymous
#410559

CONcast Kim Edwards was a major MOMO to put a request for off the clock work in an email. WIN for you. Edwards and Comcast = MOMO FAIL

Anonymous
#410545

Go on Yahoo and wite you complaints baout Comcast. Within 15 minutes you will get a respo from the corpoate offices in Philly and it will be resolved. Comcast monitors those postings.

Comcast was cited by the feds for packing the conference room with Comcast employees so consumers could not go into a federal meeting and complain about Comcast services.

Anonymous
#408555

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Ginsburg v. Comcast Corporation et al, case number 2:11-cv-01959 western washington district court and king county (WA) superior court case #11-2-34714-1

Anonymous
#408355

It is against fcc and federal law to have any cable or satellite company purposely encrypt local channels and they are required to have a clear and un encrypted local channel signal to households.

I smell a major lawsuit and govt/fcc fine pending against comcast/xfinity about that.

Anonymous
#382453

Basically you cannot even recieve extended basic cable anymore. get digital starter (using a promotion=they are money savers!) and recieve up to 78 standard cable channels PLUS on demand, movieplex, and digital music channels-all with the converter box for free!

that way you will get all of those encrypted channels plus still have service to all tv's in your home.

and if you want to recieve all 78 channels on all tv's, call comcast and ask for a DTA box-the first two additional outlets in your home are free, and any others are 1.99 a pop. seriously people, do some research.

Anonymous
#334550

Ok just to be clear here, you can still get your channels even though they are encrypted. The problem being is you need a cable card tuning device.

There are plenty on the market right now. Comcast will provide you with the card, and charge between 2-6 dollars a month (FCC mandate).

These tuners are capable of everything except on-demand style programming. (Some actually are but are extremely rare) There are actually a lot of good solutions for this.

Anonymous
#290265

I woke this AM to find Comcast has encrypted 90% of the channels including local channels and get this one...PBS. Why the *** would you encrypt a public broadcast station.

Comcast is absolutely horrible. First chance I get I am out.

Anonymous
#263392

Yes the same thing here i pay for the ext basic service with internet and i was flipping through and found they have 5 main channels are missing and have been put on the digital box now. sorry Comcast if i have to get boxes you better bet i'm getting sat over your *** service...

i wish yall all the bad luck in the world in what ever form it may be... i hate comcast

Anonymous
#217859

The FCC never mandated that cable companies had to switch to digital and certainly never told them to encrypt anything. Over the air analog was phased out so they could sell off those frequencies. Comcast switched to digital so they could sell more (useless) channels, they encrypt them for the sole reason of renting STBs. Why would they need to encrypt them if they control distribution by address.

The only reason I never looked at getting a dish was that dishes require a box, now they playing field is leveled to their advantage.

Die comcast, die.

Anonymous
#204532

Extended Basic Customer here also.

The problem with the Set Top Box and with the two DTAs they gave me is that NONE of them will pass the cable signal when turned off. This prevents me from tuning in the three networks that are on the cable in clear QAM and in HD. This is a problem with the newer sets that have only one RF input.

The instructions for the Cisco Set Top Box says in the instructions that pressing the VCR/TV will put the box in bypass mode. NOT TRUE. Doesn't work and I believe it was deliberate since when I called them about it, the answer is, "you'll have to upgrade to a digital tier" !!!!!

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ID
#179793 Review #179793 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Tv Service