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Comcast in Fairfax, Virginia - Billing price more than twice quoted price

My husband just received his bill from Comcast for Internet and phone service. It was almost $300, much more than twice the price he was quoted on the phone. Comcast did the exact same thing to me a year ago, so I warned my husband to take notes. He did, and they quoted him the same prices they quoted me a year ago: $25/month for the first six months, then $45/month for the next six months. But he was billed for $60/month plus an $80 install charge plus a $35 activation fee, plus charges for two modems he did not ask for nor receive. How do we get a government agency to look into this? When you take an additional two hours of your time to get through their automated phone system and argue with them, they apologize and explain that their computer won't let them adjust the amount. The customer should pay the extra $100 to $200 dollars and expect a reduced bill sometime in the future. This is highly dishonest and probably illegal. Comblast has been doing this to their customers for years: * They quote a low price to get you to sign up with them. * They bill customers more than twice the quoted price. * They force customers to pay 3 to 4 months in advance, making money off of our money.
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#307673 Review #307673 is a subjective opinion of poster.

Extremely irritated with Comcast right now.

After working going over my order with two people, one even in persone, they still couldn't get my order right. The guys showed up today and only had me down for modem and one cable box (should have been two) so they didn't show up with the 2nd box. Then they said there was no connection to the street (even though previous tenants had Comcast before). So they leave without putting my place back together. The outlet box was wide open with insulation and wires hanging out. Then, for the icing on top, they disconnected something which broke my DirectTV connection. So now I have no TV at all. Thanks for NOTHING Comcast!! You guys need to get your act together. I had you guys in Oregon and you were great. Not so much in Maryland (Carrol County).
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#307040 Review #307040 is a subjective opinion of poster.

Comcast in Arlington, Virginia - Raised rates, billing statement too complicated to understand

Comcast Cable continue to raise my rates even after I turned in some of their equipment I can't afford. Called several times for an explanation but they seem to always make it too complicated to understand. Even the paper billing I received in the mail is too complicated to understand. When calling on the phone they always want you to wait for a call-back because they are supposedly waiting on other customers. The call back can take as long as 2 hours. When I finally get their call-back I can be on the phone with a customer service rep for at least 20 minutes. One call to them in particular on 3/22/12 lasted about 8 minutes, then he put me on hold for another 32 minutes. I couldn't hold on any longer. This is the last straw. I am in the process of contacting the Public Service Commission of my state. If that dosen't work, then maybe I will start a class action law suit.
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#307039 Review #307039 is a subjective opinion of poster.

Comcast Epic Install Fail

After a week of being lied to by Comcast, Not returning my calls and totally failing on the install, I have had enough. This video says it all. Simply copy and paste into your browser since this site won't allow links. http://www.youtube.com/watch?v=7zVzoWtF7r8 A perfect example of what a monopoly in a given market will produce, lack of competition means they don't have to give their best to get your business and can ignore complaints since they know you have no other providers to take your business to. I hope this video goes viral!!!
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#306416 Review #306416 is a subjective opinion of poster.

Comcast throttling algo is written by 2 year olds

So, I was watching a Youtube video and Comcast blows up my connection and stops it cold ofr 5 minutes. JUST YOUTUBE. I am not downloading movies or anything exciting. And netflix is getting blackballed by the carrier and my connection is often horked to Netflix because comcast is trying to pimp their crummy XFinity deal. YOU SUCK COMCAST. And then of course HULU comes in fine because the studios have a great deal. Comcast's throttler is just punishing people who are doing legal streaming because they want us to watch their garbage Xfinity. And I PAY 70 bucks a month for rate limited internet? Who do these guys think they are???
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#306203 Review #306203 is a subjective opinion of poster.
Loss
$70

Comcast Forces Customers to Use DTA at Increased Cost

MA customer not happy with latest Comcast changes and fees. First Comcast provided a signal for TV's to work inside your home. Then chnages came about requiring a control box, then DTA were required. Now, my TV worked without an adapter one day and the next it doesn't work. I'm told Comcast now requires all TV's that connect to a cable (in my house) to have a cable box or DTA. Comcast provides 2 DTA's free, but all others cost $1.99 each per month. Why do I need to spend more money per month and use more electricity? This is a rip-off!! Skip
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#306191 Review #306191 is a subjective opinion of poster.

Comcast Internet - WORST FIRST-TIME SERVICE EVER!

This is the first time I've ever had any sort of internet service on my own. Before this, my mom would always get dial-up, which I hated, or I would just go over to my friends' houses and *** off their internet. After I moved into my own place, I decided I wanted to get the internet. Well, Verizon was more expensive where I'd moved to because of "special wires" that supposedly also shoot fantastic laser shows once a week or some ***, so I opted for Comcast. The service was great, technician was fast, setup was painless. Everything was perfect. But then, just shy of me having the service a month, I started having problems with the service. I would literally get cut off while sitting here, minding my own business, reading an article or cruising Facebook. And this would happen over and over and over. It would be fine for a few hours, then cut off inexplicably, then cut right back on. So I asked for a technician to come over and fix it. "Since it's your first time, we won't charge you." Technician refreshed the router, everything was fine. Next day, same problem started right back up again. "Since it's the same problem, we'll send another technician out, and we won't charge you." Technician replaced the modem. Everything was fine. A few days later, a woman calls claiming to be from Comcast. I complained to her about how it took them a whole week to fix a simple problem, and that I didn't appreciate the hassle. Same day my internet starts cutting off and on again. Since then, I have made several calls, all resulting in some form of "we can send someone out, but we can't say if you'll get charged or not, because everything looks okiley dokiley over here." It has been two weeks since I started having problems. This is ridiculous. I'll be switching over to Verizon and their fancy wires.
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#306104 Review #306104 is a subjective opinion of poster.
I signed up for Comcast Cable Internet Service (Now XFInity) for my home office in early 2011. Service was OK apart from the typical, occasionally arrogant blowhard in tech support. Speed was not too laggy and uptime was fair -- maybe 5 outages ranging from a few...
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Anonymous
#468289

Evenmorepissedconsumer: don\'t pay them and change providers. If they want to sue you for a few hundred dollars, you can say they provided lousy service, document what you ca...

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#306079 Review #306079 is a subjective opinion of poster.

Comcast in Albuquerque, New Mexico - Worst phone/internet service EVER!!!

Frequent (daily and sometimes hourly) breaks in connectivity. Dropped calls and breaks in internet service are a daily problem with Comcast. Despite numerous customer service calls, countless reboots of the modem and a visit by a bad attitude technician, the problem persists. Save yourself the frustration and go with Century Link for phone/internet and DirectTv for cable programming. I normally do not write reviews or complaints and simply stop giving my business to a company when dissatisfied, but this experience has been so *** BAD that I am hoping to help others avoid the frustration that I've endured for the past year.
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#305953 Review #305953 is a subjective opinion of poster.

Comcast Random Bill Raise

Comcast recently wrote me and told me that they have been "incorrectly charging me for the past 4 months" and that they are now going to raise my bill. But be happy! They aren't going to charge me for the past months that they didn't raise my bill for no reason. Randomly writing customers to notify them that all the sudden they will be charged more? Only a cable company would do this.. I'm not sure how long it will take for these companies that the switching costs for consumers are not that low. Looks I'll be jumping back to a different service soon (verizon, dish, direct).
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#305571 Review #305571 is a subjective opinion of poster.