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Comcast in Bonita Springs, Florida - Worst Internet service I have ever used

Have done several speed test and can never get above 1.5 mbits of speed. Most times i wait long than the old dialup service. Test were preformed both wireless and hardwired. I am an international pilot and can get better service on the plane. Don't know what Comcast problem is but I know dsl will work better and faster from my location. Unless comcast can provide better service it time to change. xxx xxx xxx xxx xxx xxx xxx xxx xx x x x x x Butch Lowe 3838 Treasure Cove Circle Naples Florida 34114 316.393.4962
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1 comment
Anonymous
#472988

You probably have the economy internet package, which is only 1.5 Mbps down. Check your bill or call customer service to find out. You must have performance or higher to recieve faster internet.

Review
#311606 Review #311606 is a subjective opinion of poster.

Don't change from Vonage to comcast!

I was approached by Comcast to bundle my phone from Vonage....big mistake. My outbound caller ID has never worked. I am either - unknown, my phone number or Washington. I have made countless long calls to Comcast trying to get this fixed. I just found out that they are saying it is not Comcast but the other carrier's problem. My problem is that these calls are local and international calls with the same problem. So is every carrier the problem except Comcast? The last agent I spoke to gave me her name, Heidi and extension 2912433. Big surprise...the agent's number just rings and rings....no one ever answers the line. Tonight I was told that they can't get a supervisor or anyone to talk to me and that a ticket can't be opened to address the problem... So much for customer service. If you have vonage...stay with them!
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Review
#310611 Review #310611 is a subjective opinion of poster.

Comcast - Not Telling the Truth

We lived in an apartment for a year and had the slowest internet only from Comcast. The "promotion price" was $34.71 per month including the $7.00 modem fee and taxes. The Comcast representative said that after six months the amount will go up $9.99 per month. After six months the bill sky rocketed to $70.53!! I called Comcast, was put on hold many times, passed around and frustrated. They said, I was mistaken but they were willing to take $10.00 off my bill. No mistake on my behalf, the conversation was accurately in my notes.
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Review
#310358 Review #310358 is a subjective opinion of poster.

Comcast does NOT want your business

Comcast blatantly lied to me about what I was getting when I signed up a year ago and again when I tried to have my service fixed this year when my bill rose significantly. The first salesman lied about my whole package, the cost and what I was getting. I asked a supervisor for help a year ago and got nothing...just got to pay more. After my bill, that was supposed to increase by only $20 after the first year. increased over $70, I was given more details on the lies I was told. Turns out, I never even had the package both the salesman and his supervisor said I had. Furthermore, when I tried to get the package corrected, I spoke with a young lady named Lakreshia that promised me a 2 year bundle package containing all of the premium channels for about $125/mo give or take a couple dollars for taxes. Well, when I got my bill, I noticed that I had been charged $160. I spent a total of 6 hours on the phone being passed from one flunky to another and went through a series of rude and useless supervisors, such as a Ms. Dolla, Ms. Chee and Michellle located in the Atlanta office. The bottom line - the package that I was promised did not even exist. I told a supervisor by the name of Amia that I wrote everything down as I understood it from Lakreshia and read it back to her so I could have her verbal confirmation of what was promised on the recorded conversation. I, then provided the date and exact time of the conversation so it could be pulled to honor what was promised. Amia refused and said that I would have to take another package regardless of what the associate told me. I literally shake with anger over the amount of time I have spent fighting with Comcast over the past year. They are a truly horrible company and are run by an army of half-wits who, based on my and the experience of others, are actually instructed to lie as none of what is promised comes to fruition. Furthermore, they take it a step further to insult their customers by suggesting promises have been made up or that they don't think one of their employees would make such promises. I am 100% for boycotting Comcast. It is obvious to me that Brian L. Roberts, CEO of Comcast, is a dishonorable thief and a liar if he accepts the way the company is handling a customer service-based business. I would love to see him answer for the ridiculous *** his inept employees cause.
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Review
#310162 Review #310162 is a subjective opinion of poster.

Comcast...doesn't care about its customers

I have basic cable (about 17 channels), high speed Xfinity interent, and Xfinity home phone service with Comcast. I was paying around $64 a month for almost 2 years when Comcast got rid of my internet/phone bundle deal and raised my bill to $118 / month, which was absolutely ridiculous. I called to ask them what my options were and was basically told that they couldnt help me. After about 4 hours worth of phone calls, I cancelled my internet and phone service and they made no effort to keep my business. A few months later, I see some great new deals on their website so I sign back up for internet...mostly hassle free. Then this week I decided to sign back up for phone service. I decided to place my order online since they refused to waive the Activation fee when I called. I had to talk to 4 different agents before they would agree to give me the deal that was ADVERTISED ON THEIR WEBSITE. I kept being told that the speical deal wasn't in their system yet so they couldnt give it to me even though it was ADVERTISED ON THEIR WEBSITE! Anyways, after they finally agreed to give me the advertised deal, they told me I would need to set up a $30 service appointment for a tech to come install a new modem. I assured them that I already had a comcast modem and they kept firing back at me saying it was a DIFFERENT modem, so I finally relented and set up and appointment. Today I had to take time off of my busy day at work to drive 20 mins back to my apartment only to hear the tech tell me that the modem I had was fine and he has no idea why they sent him since all they needed to do was activate my phone line from their office. So 40 minutes of driving and 1.5 hours of work missed for no reason. Thanks Comcast!
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2 comments
Anonymous
#461867

Maybe if you get up and get a job instead of living of the taxpayers you won't have this much time to watch TV. Nothing bothers me more then when I hear about someone living off the government and then complaining.

You are not paying Comcast I am. If you earned your own money then you can complain

Anonymous
#461681

I absolutely agree with you Geb. i had a very similar problem with comcast.

i also had a bundle with the internet and cable, then when i became unbundled my cost went sky high. i'm only on SSDI and get my money the 3rd of the month. i pay my bill by the 4th or 5th and they's told me i was late, charged me with all kinds of fees, and put me behind almost $300. i couldn't believe it.

no matter who i talked to, they wouldn't work with me. unless i pay the full amount by the end of the month, i'll get totally shut off. i told them like a hundred times i was on a limited income, but they didn't care, just give us the money they said. unfortunately i live in a place where all you can have is comcast.

in my state, they're not regulated so they can do whatever they feel like. it totally sucks. DON"T ever get comcast, they're the absolute worst and very greedy.

They're a corporation, typical of corporations is that they could care less about people, just their pockets. I hate comcast and all their cold, unfeeling employees :( .

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Review
#309872 Review #309872 is a subjective opinion of poster.

Klepto-Comcast--collecting for non-existent service.

Klepto-Comcast--collecting for non-existent service.
On occasion I have had to contact Customer Service for many organizations. Occasionally, the first rep I speak with is able to resolve the issue. More often than not I need to escalate before a suitable resolution occurs. In some instances I need to escalate to the executive level. However, until today, I felt that as a consumer, if I were determined, a satisfactory answer would be forthcoming. Comcast is the exception. Their approach is opaque and shirks all responsibility. I have been billed four years for services that I cancelled and could not receive. (I moved four years ago.) One can attempt to reach the executive level, but they are shielded by a response team that deflects calls to regional offices. In this instance I attempted to contact Neil Smit's executive assistant--Betsy Wilkinson at the corporate headquarters number 215.286.1700. I spoke to a member of the "team" named Justin who provided no value add--referring me to the regional office.
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1 comment
Anonymous
#486968

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

Review
#309850 Review #309850 is a subjective opinion of poster.
Loss
$613

Comcast in Atlanta, Georgia - Billed for a rental modem I never had, now refuse to *** charges

Comcast needs to monitor their CSR's more, do better training, correct the problems and fire the incompitent ones. I have had their service for 1 1/2 yrs in GA and didn't have problems until I moved. The rep I talked to when I ordered my move and new service put a rental modem on my account even though I told her no fewer than 3 times I had one. Tech sees I have my own when he comes out, so has it taken off my bill. I get electronic bills so I don't look at them unless price seems way too high. After 6 months the intro price of my bundle goes up, so I look over the bill and see the modem charge on there, all the way back to my second month of service at current address. I call, am told it has to be escalated to be taken care of and usually takes 2-3 weeks. After 2 months of not hearing anything and no change on my bill, I call back in. Told is not resolved, but I am welcome to stop paying the modem fee as they will take it off the bill once corrected. After 3 more months and now getting late fees for the buidling modem charge I call again. This time, I get a competent CSR who makes the corrections to my account, however when they take the rental modem off, it puts a freeze on the modem registered to the account, so my internet is down. I call back in, and get an incompetent person as usual, they do manage to get my modem reactivated, but put it on the account as a rental. I see my bill the next week, finding the modem charge gone for only 1 day. Yippee.... I call back in, and am told I need to take my modem to the local office with proof of my purchase to get it corrected. I do that, the ladies at the local office are nice and verifiy it is listed as what they call a retail modem. I call in again, and don't know if the CSR is incompitent or not, but she tries multiple things and can't get the billing corrected. She tells me she will monitor and make sure it is corrected. No call for 3 days, so I call back. I am told by a non-English speaking CSR that the modem listing is now corrected however the near year of billing for a rental modem I never had is still on my account. I demand to speak to a supervisor, told that they have to escalate and an account manager would call me within 3 business days. I told the rep if I do not receive said call I would be escalating the process. Obviously by this complaint and the same thing posted on the Consumer Affairs website, no such call has been received.
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1 comment
Anonymous
#461272

Was suggested by my complaint posted on Comcast's customer service forums site to send an email to their corporate (executive?) customer service team. Received a phone call yesterday (4/4) that it was finally all taken care of and my bill for service for this current month was credited along with credit for the previous months I was billed for the modem.

Checked my Comcast account this morning and indeed I have been credited. Problem has been resolved.

My suggestion for anyone having issues with their customer service is to go directly to their forums site and post something there. I got a quick response that resulted in my issue getting fixed.

Review
#309681 Review #309681 is a subjective opinion of poster.
Loss
$108

Dont Get Service from Comcast!!!!!!!1

When I first called Comcast regarding service I received a quote that was higher than their price on the internet, the salesman told me that only certain departments are allowed to offer those types of prices even though I called the sales representative line. I called back five days later and talked to a new sales representative who informed me that they could give me a little better deal. That experience reminded me of a used car lot. I eventually obtained service through them and chose to install the service myself with a self install kit. I hooked everything up and the receiver for the cable didn't work, so I called technical support but they couldn't find the serial number for the cable box in their system and they never heard of the model that I received. Apparently it was some kind of prototype. They told me to send it back to them and they would send me a new one. The new cable box arrived and it was the same model, but this time it worked. This is a great representation of the company's organizational skills and knowledge of their products. I had this service in my home for a year then I moved. In that year I had numerous problems with equipment failure, service failure, and billing errors. For example, the bill for the last month of service was supposed to be forwarded to my new address, but instead they sent it to collections. They gave no notice, no email and no phone call. When I received the bill from the collections company it was about thirty five dollars more than normal. During the last month of service my cable box failed again and Comcast wanted me to drive forty miles one way to get a new one. By this time I was fed up with their service and demanded that a representative replace it, they eventually sent a technician out and changed the cable box. I was charged thirty five dollars for this. This is a brief overview of what my experience was like. I cannot believe this company is still in business and do not wish this service on to anyone. I will never have Comcast again!!!!!
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Review
#309487 Review #309487 is a subjective opinion of poster.

Comcast Customer NO Service

Comcast Customer Service is actually an "I'm very sorry" learned response, with NO resolution. I have had multiple problems with Comcast from the very beginning of service. I've swapped boxes over the course of almost 9 months. You can call your customer service center and tell them the problem and they will listen...they may even schedule a tech to come out, but these techs have little to no training and keep passing off the buck. After months of box issues, I was advised by someone in Corporate, Ms. Childs, that a new DVR Whole House System was about to be unleashed in October 2011 and that we would be on the top of their list for install. In March, 2012, we called Comcast to find out what happened. We were set up to have the system installed after one customer service person told us they did not have it in our area and a second customer service person, told us they would set us up with install. The first "turkey" to come to install was at my home for several hours and could not get the system to work properly after talking on the phone to a remote engineer. A second "turkey" tech came and swapped out remotes and assured me that the problem was solved. By the next day, same problem existed. A third tech arrived and still could not handle the problem so he gave my husband a cell phone number to call "Nick." We left multiple voice mails to "Nick" and never heard back. In a final attempt to get a supervisor on the phone, I was advised by another customer service person they they were VERY SORRY for our inconvenience but that a supervisor was not available at that time. I have since call DISHNET and they have installed a whole house DVR system in one try and everything works fine. If you are reading this, I hope you take my advice and do not sign up with Comcast because it will be aggravation if you have any technical problems.
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2 comments
Anonymous
#475194

Treating their employees that way does not surprise me. Another reason to find a alternate company to do business with. So far, DishNet has been a great improvement for me.

Anonymous
#460202

Comcast for the most part gets low end field techs and they don't pay them a living wage compared to other technical type jobs that are around. Many of the techs Comcast uses are " independent Contractors " who get less than $20 in many cases to come to your house ( if they show up ) and get in and out of your [place as fast as possible.

They get no benefits or health insurance. Hey for people working for " coolie wages " don't expect too much.

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Review
#309405 Review #309405 is a subjective opinion of poster.

COMCAST HIT AND RUN!

On Jan 22, a Comcast driver hit our family vehicle, then drove away from the scene without leaving any information! I had an investigation done by the CAlifornia Highway Patrol, and he found a witness...yep thats right, a PG&E driver saw him do it! Now, they say because my car is too old, they wont fix it...nor pay for the rental car that we were forced to have because the car was undrivable... We dont want miracles, only for our car to be restored to the condition that it was in prior to their driver smashing it! My next step...suing Comcast for the damage, my expenses, and my time!
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1 comment
Anonymous
#769675

I know who did it

Review
#309383 Review #309383 is a subjective opinion of poster.
Loss
$3500