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I used to work for Comcast, well indirectly. See, Comcast has a lot of 'third-party' call centers hence why you somehow get a representative from a random state instead of your own sometimes. Anyhow, seeing how the company tends to screw over so many people,...
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1 comment
Mad Michael
#473773

AHHHHH! God why is this the NORM?

Customer service lies burried next to truth and lies.

Thanks for the primmer. mad michael

Review
#315633 Review #315633 is a subjective opinion of poster.

Comcast Bate & Switch

I called Comcast to see what could be done about my monthly bill - its up to $171 - for the basic, Triple Play. The customer rep Roel on the "Online Chat" venue, was very friendly, and asked if I could wait a few minutes while pulled my account and checked available deals. After quite some time, he returned stating he had found a Triple Play deal for $99/mo + $7/mo equipment, charge for a year and asked if that would be OK? I said yes, and asked what needed to be done to sign up. He said nothing, that he could take care of it in a few minutes, would I like to wait? So, as I waited - again for quite awhile - he processed the order. He then came back on line and said he had something to tell me. That when he went to sign me up, he had been told the deal was no longer available, but that there was another deal $104 +$7/mo. My response was no. That he had offered me a deal at a specific price, and that I had accepted. Anything different was Bate and Switch. There's an underlying principal of integrity, or lack thereof. Cable companies are notorious for nickel and diming their customers, and this was no different. He made me an offer, I accepted and then he rescinded - offering me a new, more expensive deal.
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1 comment
Anonymous
#495006

Seems to be a part of their "productivity" improvement in the Online Customer Service Dept.

Same thing happened when we tried to order the triple play.....told me the offer had expired at the same time I was reading the offer on the Comcast Website. It even said that the offer would expire....two weeks from the day I was talking to them.

Do yourself a favor and take your bill to the local Comcast Xfinity Store and they will not only honor the deal that you paid for but will give you a store discount. It seems that all the online offers can be beat by store offers and the CS people in the stores are great to work with, aren't trying to scam people.

Review
#315510 Review #315510 is a subjective opinion of poster.

I hope none of you ever get into a car accident with one of Comcast's vehicles. Please read.

My home has been with Comcast's service for quite some time now, and we have been very content with it. However, I was in a car accident with one of their drivers, and I have to say that I am extremely disappointed with the insurance agency this company uses. Liberty Mutual is the worst insurance agency I have ever had to deal with in my life. They fail to contact me or reply to both my calls and my insurance agency's calls time and time again. Their adjustor refuses to speak with any of us. Liberty Mutual insurance is an absolute joke. For Comcast being such a reputable company, I am worried that this insurance company is going to negatively impact Comcast. I would highly recommend switching insurance companies as soon as possible. Never in my life have I ever dealt with such terrible customer service thanks to Liberty Mutual. I feel sorry for the next person who gets into a car accident with one of Comcast's company vehicles.
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Review
#315300 Review #315300 is a subjective opinion of poster.

Comcast Doesn't pay it's promised switching fee!

I got a knock on the door one day by comcast promoting double play and triple play packages and offering 100-200 dollars to switch and lower monthly fees for a year. Having experienced Comcasts lousy service before I hesitated. After crunching the numbers I figured I'd give them a year then return to Dish (which is superior in so many ways) They were late by over 6 hours on two occasions so there is another promised 40.00....it's all bull. they prorate their bills so the 1st month you are billed 2x's and even in reality you are a month ahead and they are sitting on your money they have the stones to try and charge a late fee. Nearly a year later and dozens of calls I've gotten nothing from them! Even worse it's a practice I know several other people with the same problem. Even worse they owe me the money or credit and if you resist paying your bill out of protest until they fix the issue if your bill is "past due" (remember it's a month ahead) you can't speak to a rep only billing. COMCAST IS THE WORST
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1 comment
Anonymous
#487346

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

Review
#315277 Review #315277 is a subjective opinion of poster.
Loss
$140

Comcast, horriblehorriblehorrible!

This is the worst internet provider I have ever chosen. Occasionally, the internet connection is fine, but frequently there are a wide scale of problems. Recently it has taken six times the normal time or more to load a video on any site. Gaming online is now impossible due to the mountain of lag. I'm positive it is not my computer, because I have scanned it several times and restarted it, but nothing changed. Another computer in the same house is having the exact same problems. I do not recommend Comcast to anybody. It took me forever to go through Google to get to this site due to the slow loading, but I felt writing this review would be worth it before I give up on it again for the night. *** you Comcast, *** you.
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Review
#315261 Review #315261 is a subjective opinion of poster.
MY CLASS ACTION CAN AFFECT YOUR RIGHTS!!!! I signed up for Comcast at the end of 2008. Throughout 2009, like many of you, I was unable to receive all the channels I was paying for from Comcast. After a year of being told "a manager will get in touch with you," on...
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7 comments
Fallan07
#586932

can someone please post the attorneys info

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Review
#315127 Review #315127 is a subjective opinion of poster.

Comcast is absolutely the worst!

We switched to Comcast from AT&T because they had gotten too expensive. Little did we know the problems we would be having with Comcast. After a month, we've had 6 service calls, innumerable phone calls and their service stinks. We still have problems with the phone, which has been there since the beginning. Today when I called, they told me it was probably our "wires" and it would cost $50 if they found it was us. I told him I've told every single service person about it and no one would address it. I got a bunch of excuses, and they wanted to sell me a "customer service protection plan" for an additional $3.99 a month....after all this *** we've dealt with. I am just ready to switch back to AT&T. We never had a problem at all with them...just expensive, but we have found that cheaper really means "cheap and no service". I'm just sick of this company. Even one of their service people told me they had such a bad reputation that he was looking for another job. That's pretty bad. Please...if you are considering this company, run as fast as you can another way. They don't care about the customer once they get that check.
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Review
#314893 Review #314893 is a subjective opinion of poster.

Comcast is always giving us trouble

We have been Comcast customers for less than a year (around 8-9 months). We used to have Astound and we were very pleased with their services. However, we moved to a new place and the building only allowed the tenants to have Comcast. We've had problems with Comcast from the very beginning, we've had multiple cable guys coming to our place and try to fix the problems. One of them stayed at our house for 4 hours. We've had our cable box replaced multiple times. We've had problems with the channels multiple times. The On Demand feature is never available when we need it. We call them, they say they're gonna fix it, they're gonna refresh it in a few minutes. Next day, the problem is there again. We are extremely disappointed with Comcast. We never had so much trouble with a cable company in such a short time. It certainly feels like they could not care less about the customer's satisfaction. We would definitely switch to a different company if our building allowed us to do so.
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Review
#314856 Review #314856 is a subjective opinion of poster.

Comcast adjust charges again

for the 3rd time in less than 2 years of service, comcast has arbitrarily added $10.00+ to our "bundled" services. no explanation, no advanced notice. the 1st time, comcast tried to raise our rate by $16.00/month; when i inquired they said i had placed a call to comcast and changed my service (a complete lie as i had no reason to contact them or change my service). when i pushed for more information, 3 separate customer service reps HUNG UP on me (and i was not being rude, just kept asking for details on when this supposed call took place; none of the reps could ever answer that). finally had to go to the dept for canceling service and only then did i get someone who would help (no apology, however). then approx 6 mos later another bill arrives with another increase. had to repeat the same procedure and finally a very nice young man in customer service resolved everything. here it is not even 8 or so months later and another bill with another raise of $10.00. no information on the increase. COMCAST IS THE WORST COMPANY EVER TO DO BUSINESS WITH; AVOID THEM. THEY LIE, STEAL YOUR MONEY, AND CREATE MULTIPLE LAYERS OF BUREAUCRACY WHEN YOU NEED TO CALL THEM AND RESOLVE ISSUES.
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#314036 Review #314036 is a subjective opinion of poster.

Comcast

I have had a Comcast package twice now. Both times my Internet and Phone would shut down for minutes to hours to days. I'd be in the middle of something on the internet and be shut right off. Frustrating !! I would be on the phone (when it worked) and get cut off...not be able to get a dial tone back..and sometimes that would last for hours. What if I had an emergency? I complained to the Company many times and no technician could find the problem. I don't feel I should have to pay full price for such horrible service.
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#314018 Review #314018 is a subjective opinion of poster.