Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$980K
CLAIMED LOSSES
$916
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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Comcast is absolutely the worst!
We switched to Comcast from AT&T because they had gotten too expensive. Little did we know the problems we would be having with Comcast. After a month, we've had 6 service calls, innumerable phone calls and their service stinks. We still have problems with the phone, which has been there since the beginning. Today when I called, they told me it was probably our "wires" and it would cost $50 if they found it was us. I told him I've told every single service person about it and no one would address it. I got a bunch of excuses, and they wanted to sell me a "customer service protection plan" for an additional $3.99 a month....after all this *** we've dealt with. I am just ready to switch back to AT&T. We never had a problem at all with them...just expensive, but we have found that cheaper really means "cheap and no service". I'm just sick of this company. Even one of their service people told me they had such a bad reputation that he was looking for another job. That's pretty bad. Please...if you are considering this company, run as fast as you can another way. They don't care about the customer once they get that check.
Review
Comcast is always giving us trouble
We have been Comcast customers for less than a year (around 8-9 months). We used to have Astound and we were very pleased with their services. However, we moved to a new place and the building only allowed the tenants to have Comcast. We've had problems with Comcast from the very beginning, we've had multiple cable guys coming to our place and try to fix the problems. One of them stayed at our house for 4 hours. We've had our cable box replaced multiple times. We've had problems with the channels multiple times. The On Demand feature is never available when we need it. We call them, they say they're gonna fix it, they're gonna refresh it in a few minutes. Next day, the problem is there again. We are extremely disappointed with Comcast. We never had so much trouble with a cable company in such a short time. It certainly feels like they could not care less about the customer's satisfaction. We would definitely switch to a different company if our building allowed us to do so.
Review
Comcast adjust charges again
for the 3rd time in less than 2 years of service, comcast has arbitrarily added $10.00+ to our "bundled" services. no explanation, no advanced notice. the 1st time, comcast tried to raise our rate by $16.00/month; when i inquired they said i had placed a call to comcast and changed my service (a complete lie as i had no reason to contact them or change my service). when i pushed for more information, 3 separate customer service reps HUNG UP on me (and i was not being rude, just kept asking for details on when this supposed call took place; none of the reps could ever answer that). finally had to go to the dept for canceling service and only then did i get someone who would help (no apology, however). then approx 6 mos later another bill arrives with another increase. had to repeat the same procedure and finally a very nice young man in customer service resolved everything. here it is not even 8 or so months later and another bill with another raise of $10.00. no information on the increase. COMCAST IS THE WORST COMPANY EVER TO DO BUSINESS WITH; AVOID THEM. THEY LIE, STEAL YOUR MONEY, AND CREATE MULTIPLE LAYERS OF BUREAUCRACY WHEN YOU NEED TO CALL THEM AND RESOLVE ISSUES.
Review
Comcast
I have had a Comcast package twice now. Both times my Internet and Phone would shut down for minutes to hours to days. I'd be in the middle of something on the internet and be shut right off. Frustrating !! I would be on the phone (when it worked) and get cut off...not be able to get a dial tone back..and sometimes that would last for hours. What if I had an emergency? I complained to the Company many times and no technician could find the problem. I don't feel I should have to pay full price for such horrible service.
Comcast in Ellensburg, Washington - Wasted my TIME- Not Satisfied with Customer Service
I needed to install internet in my home. I called in to talk to one of the representatives of the 24-hour customer service. I remember I spoke with three different employees. One of them was Robin. I had the modem and router already plugged in. I just needed to verify that everything was done correctly and launch internet. I spent about 2 HOURS on the phone, trying to figure out why there is no internet access. At the end, FINALLY one of the representatives transferred me to the High Tech Support Department. I spoke with Kristin and in about 5 minutes we figured out that one of the previous owners disconnected a wiring when moving out. I was so frustrated that I spend 2 hours dealing with an issue that could have been resolved in about 5 minutes. A waste of my time and evening. I am not satisfied with Comcast Customer Service. Every time I call in, I spend at least an hour on the phone. It is very frustrating.
2 comments
Comcast decieving sales practices.
I recieved a sales call concerning bundle services. I was told my bill would be even less than what my current bill was. It was $100.00 more than previously, in the end I dropped some movie channels to lower my bill. Secondly, I wanted cable wired to 2 rooms, I was told it would be $34.99, when I obtained my bill there were additional charges totaling $70.00. Of course when I call to complain on a Sunday they are closed, apparently the complaint department is not 24/7. Thirdly, we could not hook up to the internet, I stayed on the phone 6 hrs. In this six hours I was told to wipe out my entire computer and start over. In the end, I was hit by lightening and the card for the internet was blown. All comcast does is cost me time, money and phone calls, they SUCK.
Comcast in Jacksonville, Florida - My cable and internet was out for 12 hours
I was sitting waiting for my favorite program to start, and all of a sudden my cable and internet went out. I called Comcast, only to get a recording that said it would be out until 9:00am, the next morning. Too bad i had just paid my $ 180.00 bill. They don't hesitate to disconnect your service for non-payment, but they can take their time when it comes time to restore service. I hate them, and unfortunatly, tv doesn't work without it. We need another cable company, COMCAST SUCKS! I want compensation for the hours of service that i did not get.
11 comments
Comcast sucks! Get Netflix!
Comcast stole $314 out of my checking account and says it will take a month to give it back! I cancelled comcast and got netflix and century link internet for a fraction of the cost comcast was charging. I watch the news on my computer or sports games. Cancel comcast before they *** over too!..... Their internet was also always going out, and we constantly had to reset the modem! I am so happy I cancelled comcast and got netflix and hulu, no commercials on netflix and hulu. I also got pandora radio which is pretty awesome I can listen to it anywhere and its free.
Review
Cancel comcast! Get Netflix & Hulu
they took $314 from my checking account when I only owed $150. I cancelled comcast and got netflix and hulu. I watch the news online I am so happy I cancelled comcast, netflix is great and only $8 a month, I got internet through quest/ century link and its way faster and never freezes for $35/month. Everyone should cancel comcast! I also only pay $8 a month for hulu and cut my bill $100 a month. Comcast is old and outdated form of entertainment. I will never do business w/ comcast again! yay! there are finally other options to comcast!
Review
Comcast in Albuquerque, New Mexico - Digital box snafu
My Cisco box died. I was told that I could exchange and didn't need remote. Brought home, followed directions and now stuck on 1 station. Customer service said they would call back in 20 minutes. Never got a call. I am going to dish or direc tv. Comcast is awful. Finally answered after 19 minutes. No fix over the phone. Earliest available appointment is sunday which is 3 days from now. No offer of credit was offered, so I guess I will have to go to small claims court to get money. Oh well some companies just need to be smacked.
Review
Service
Loss
$20
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Absolutely the same problem on my part, *** customers service. actually the worst I have ever had. I will be switching to dish also.
We have had Comcast in my home for 9 years and it was nothing but a big headache since day one. It began when the service was installed.
The technician cut the cable line too short and rearranged my living room to accommodate the short cable line, when I told the technician that is unacceptable he developed an attitude with me. After he connected the service he left. Didn't even check the TV's to make sure the service was up and working correctly. I turned on the TV and the box wasn't even programmed.
I was furious. I called Comcast after waiting 25 minutes on hold I was told "We can come back out on Tuesday", the service was installed on a Thursday. I told them they needed to come back that day and could not be an entire weekend nevertheless World Series weekend with TV. They said the next available appointment would be Monday between 10-2.
I said I wanted a supervisor. They stated none were available." How convenient. I told them I was not taking another day off from work and this was the technicians fault, not mine. They finally sent someone out later that afternoon.
There's been too many issues since then from non working refurbished boxes, *** service, too expensive and extremely poor customer service. This past Saturday we had Direct TV installed and they were already ahead of the game from Comcast the service actually worked and the technician took his time explaining how the service worked. I was so excited to call Comcast Saturday evening and tell them exactly what I thought of their service and I wanted immediate disconnection. You have know idea what I had to go through to do that to.
Because the account was on my husbands name they needed his permission to speak to me, his social security number (he refused to give), and the exact dollar amount I paid last month. All because they could not look us up in the system with our address and phone number, then to be told "Oh,you called the wrong calling center." I was furious I said " No, *** I called 1-800-COMCAST." Amazing, they had the address to mail me a monthly bill for 9 years and I couldn't be found in the system. They said they couldn't disconnect service they couldn't find. Well, today the boxes are all going back, and a receipt for the return will be requested and they better not pull *** the service was never disconnected.
PEOPLE GO TO DIRECT TV ITS AWESOME.
I was paying $126.00 for Comcast, I now pay $61.00 A MONTH for the same service including brand new boxes that are included. COMCAST IS ALA CART CABLE.