Comcast Reviews and Complaints

Same here, what a nightmare....every time you call you get different message, how can any business be so bad and still be in business? They are not helpful in resolving anything.

First experience with Comcast moving here from out of state. Not happy at all.

I was on Yahoo and there was a article for the worst companies in USA. And I looked at the picture and I see a picture of the white vans with the Comcast logo on it.

So I clicked and Comcast is listed as #4 on the list! I just laughed and said "Ya *** right!"

I, too stayed home on Saturday, June 23 between 11 and 1 and nobody showed. I called Comcast shortly after 1 and was told the technician called me, got no answer and cancelled the visit. I was home all day with my phone at my side and nobody called, so the technician was full of it. I was livid, as this was the third rescheduled service call after they had failed to show on Tuesday, June 19th and Thursday, June 21.

So I was told, on June 23 that someone would be out between the time I was on the phone with them (approximately 1:15PM) and 4PM. Nobody showed again and when I called shortly after 4 I was told, again, that the technician called my home and when nobody answered, cancelled the service call, another blatant fabrication because I had the phone sitting next to me all day.

How is this company allowed to do business in this country?

Who is it that they *** to get exclusive rights to provide cable and internet service anywhere they want without any regard for their horrendous reputation?

Loyal Comcast customer for 12 years, moving on to Fios.

I moved into a new home and waited for 30 days before getting any action on a connection into the home. On move in day, Comcast installer came in and determined there was line from the outside; stated it would take anywhere from 1-2 months due to permits and digging.

However within 48 hours Comcast techs and the utility people would be in contact. Utility folks came out marked the street but no Comcast. Instead, I start getting dropped calls on my cell phone from Boston, Mass. Apparently, there auto dialer is fouled up and I need to call them!

I relay the fact that the dialer is bad and tell them I'm not ready to re-schedule an install, as there is no connection into the house. Can they help? No but I should call tech support or sales or customer service. Really, geez why didn't I think of that!

Well, after 4 weeks of calling the Comcast departments and countless of "service order requests", I called for a supervisor. Chewed this person out for the complete lack of communication. So many promises that they would call me back and never EVER received a call from Comcast. On the final day, since my account was pending due to lack of installation after the move, policy calls for them to lock you internet mail and delete from the server after 30 days.

How friendly of them...I am now a drain on their server memory. Well finally met with someone who claims techs were out that week and confirms that a line has been buried. News to me - techs were there 5 minutes, never knocked and left. So decided that an installer SHOULD come out and sort all of this out.

Gentlemen comes out and confirms: NO BURIED LINE or connection to the home. You know what Comcast, I called Verizon Fios on Friday and within a week I had a line connected and home installation scheduled. More importantly, they contacted me 3 times to confirm the appointment and followed up on the outdoor line work. For an area that is supposedly serviced ONLY by Comcast, LO AND BEHOLD VERIZON got the job DONE!!!

And the Comcast rep misrepresented the "telecom" box in my yard (said it was from the electric company). Guess what: It's where the fiber optic comes in!!!!

It now has the Verizon Fios box in it's place. What a BAD BAD company.