Comcast
Reviews and Complaints
Reviews Chart
$1M
CLAIMED LOSSES
4.7K
TOTAL REVIEWS
340K
PAGE VIEWS
19
ISSUES RESOLVED
Comcast is the worst company in the world
Hello, I no longer have a Comcast account number because I've left and never looked back. I did, however, want to tell my story. I find it really sad that this company operates like this and it requires a blog that they don't even operate to potentially get things done. I have never received such shoddy and incompete customer service in my entire life. My husband and I moved to Maryland about 5 years ago and arranged to have Comcast come to the house to set up the cable and internet service. The previous owners already had Comcast and we didn't want any additional service, just switching it into our name and delivery of our digital box so we could order the occasional pay per view. SIX WEEKS later, 8 appointments (with 8 hour windows - thank goodness I had not started my job yet), we finally got our cable hooked up. Comcast would schedule an appt, I would wait patiently and no one would show up. One Sunday, I was given a 12-8 window. Comcast strung me along until midnight telling me the Tech was in the neighborhood, but got behind. Finally after calling every 15 minutes, an honest customer service tech told me that no one was out any more and I had been lied to repeatedly throughout the evening. No one would ever come to my house that late at night. At that point, I was so desperate to just get service, I would have let them come at 3 am. Depending on the customer service person that answered the phone was the dictator of what type of customer service I got. I requested repeatedly that supervisors call me and that was a real shot in the dark. I went as far up the line as I could because I was so angry I could barely see straight. Unfortunately, my house had so many trees around it, a dish was not an option. I had three pages of log notes for every time I called. Throughout the ordeal, Comcast gave me about $250 in service credits, but still could not get the tech to my house. The next to the last appointment they set for me the tech didn't show. When I called to complain, the customer service rep told me that the technician was at my house and no one came to the door. I knew that was a lie because not only did I sit for the 8 hours on my couch reading a novel, I have two seriously large dogs that tell me if someone is walking within 10 feet of my property line. The customer service rep said the technician described my white door (which was not uncommon in my neighborhood) and I didn't answer the door. After six weeks of trying to give these people my money for a service, they had the temerity to accuse me of yanking THEM around. The insinuation was that somehow I enjoyed wasting approximately 60 hours over six weeks just so I could screw them out of service credits for a service I wasn't getting, I guess. I was astounded. The next appt that was set, the tech finally showed, albeit 2 hours late. I found out he was actually a contractor and a very honest customer service rep told me that they have problems all the time controlling their contractors. The tech couldn't figure out why my brand new digital box wasn't working, he had some serious hygiene issues and could barely speak English. I was horrified and as a woman home alone with this person, I was nervous. Over the next week, we had 3 addtl techs (1 contractor and 2 actual Comcast employees) come to my house to try and fix the digital box. I finally screamed and yelled so loud, they just replaced it. From that point on, my service was fine. If I am ever in a Comcast area again, I will go without cable then to ever do business with them again. My suggestion to anyone looking at Comcast is to run in the other direction. Get bunny ears or a dish. It will save you a lot of pain.
9 comments
ID
Location
Dayton, Ohio
Service
Comcast Internet Service
Comcast Screwing MA Customers Maybe More
Just a heads up to Comcast customers at least in MA, and maybe in other regions as well. 6 months ago I switched to limited basic cable (channels 1-20) from extended basic cable (1-99). Our bill went down, but the channels we had access to remained the same (1-99). At first I was pleased because I was getting the same channels for less. But then I called Comcast and got pissed. It turns out that until the recent Tru2Way digital conversion, they could not tell what channels limited basic and extended basic subscribers were getting so they allowed both groups of subscribers to access 1-99 (the extended basic lineup). What this means is that when I was paying for extended basic cable, I was getting the exact same channels as someone paying for limited basic. I'm not sure for how long Comcast could not tell which subscribers were getting what channels but the way I see it, unless I switched to limited basic on the exact day they stopped being able to tell who was getting what channels, they owe me the difference between a limited basic and extended basic subscription for every month that they couldn't tell. We connect without a cable box and I'm not sure whether this applies to people with boxes or even with other subscription levels. I'm pretty furious.
2 comments
ID
Location
Boston, Massachusetts
Service
Comcast Internet Service
Comcast Technical Service Sucks!
We came home on a Monday to find ALL three products down...the phone, the cable & Internet! We called and were told that there was trouble in the area. Tuesday...still NOTHING, were told they would send someone out on Wednesday...BUT no one came. Called back and was on cell phone almost an hour wating for resolve...still NOTHING. Called again today (Thursday) and was told we had an appointment from 11-2 and was NOT called to tell us of this! If they do not resove this today, we will QUIT Comcast and we have two accounts! Darlene A. Martinez/Pissed Customer of 9 years.
4 comments
ID
Location
Hollywood, Florida
Service
Comcast Internet Service
Comcast screws up again
In September, I closed on the purchase of a new home. Once I had the date the deed would record, I started moving my utility accounts over. Gas, electricity- no problem. I called Comcast, they had an estimated wait time of more than 10 minutes. So I log in to their web chat- hey I can adapt, not a big deal. The technician I get seems to understand the request... transfer my existing service from address A to address B. We go through my account options for tv, phone (which really I only keep for emergencies and never use) and internet and I am waiting on the install date. Suddenly I lose connection with her. I try a few other sites, I have no connection to the internet at all on my laptop. I try my desktop computer, same deal. I reboot the router and modem- same problem. I pick up my home phone to call- no dial tone. I check the tv- no cable. So I call in using my cell phone- apparently the agent terminated my service instead of initiating a transfer. Ok, this sucks but *** happens, turn it back on please, I'm not moving for 10 days. "Oh we'll have to schedule an appointment to turn it on". Say what? You can flip a switch to turn it off but you can't flip one to turn it back on? He puts me on hold for a while and when he comes back he says he will have someone call me back with a resolution within 3 hours. Um ok. I explain the fact that my schooling is online so I HAVE to have internet and I have a 3 year old so I HAVE to have a land line at least for emergencies. He says he understands and he'll research it. Meanwhile, I had friends coming over for dinner so when the TV came on an hour later, I figured all was well even if I didn't receive a call back. A call back with an explanation would have been nice but the important thing was to have my service restored. They leave around 9, I go to get some homework done, no internet. I go to pick up the phone, no dial tone. So I call back in. I request to talk to a supervisor right away, this is getting ridiculous. Supervisor agrees that comcast screwed up but there is nothing he can do until the following morning because the internet department is closed. I go a little customer suck here and tell him to figure something else out because this is ***. He puts me on hold for about 10 minutes and comes back and tells me to reboot the EMTA (modem). I do and and after the 5th reboot, I have internet and phone again. Sweet! I still need that pesky installation appointment. He manages to get someone out that Saturday (2 days later) and while it screwed up the moving plans a bit, I agreed to it and moved that weekend instead of the following one. The Tuesday after the installation I have Brinks out to install a security system. The phone and the alarm won't sync. Hmmm... call the house phone from my cell. No ringing. Call my cell from the house phone- won't go through. Call comcast, they don't show my account having an activated phone line and will have to send someone out too because the EMTA isn't seeing the phone at all. The next day comcast arrives, when the first tech was there he ran the wiring wrong for the phone line. Oh and aparently the EMTA was going bad. Hmmm- ok. I ask him if he can take the HD DVR I have for them as well because I have no HD tv and have a standard DVR that was installed the few days prior. Sure he says and I get a receipt. They switch it out, Brinks comes back out, all is well in the world I think. Fast forward 2 weeks, I get a bill for nearly double the usual amount. I've been charged for the initial installation ($50) and for the "trouble call" ($27.99) that was due to the problems with the install. Also all my services are charged at individual prices instead of the bundled price. I call in, get the $77.99 credited, get the bundled price and pay my bill. The next day I get a call saying I will be charged up to $500 if I do not return the HD DVR device I am not using. The one the tech took with him. I call in and give them the invoice number of the receipt. These calls come in every other day for almost 2 weeks before I tell the last person that called I would go for harassment charges if they didn't cease and desist. The following month's bill comes, I've been charged again the monthly fee for having a HD DVR ($9.99). I went to sign into my comcast bill pay account and hey, it doesn't work. So I call in again... when the account was terminated, it also terminated the comcast.net email account I had (and didn't use) and my ability to sign into comcast.com and pay/view my bill. What is the account username you set up? Um... I didn't. I didn't even know one was set up. He tells me the username. Its the first 4 letters of my first name a - and the first 4 letters of my last name. Yeah.... not something I set up. We get that straightened out. They can't figure out why I am being billed for an HD DVR but sure I can have a credit for this month only. What? What about the previous month?? Oh I should have called in. I about lost it at that point. I shouldn't need to call in to have them fix billing issues every month. I am sorry that I missed 1 out of the 4 billing issues especially given the dollar amounts of the other ones compared to this one. A manager finally comes on the line, we go through all of the remaining issues one by one. After an hour long call, I ask him, can you tell me why I should keep comcast? He goes on for almost 5 minutes about how they strive to give their customers great experiences and obviously this one wasn't but really they do try and all this information will prevent other customers from going through the same thing and blah blah blah. Oh and I am getting a GREAT deal on my service. I check their site, the same package I have now is being offered for $35 less a month for new customers. I ask him to reduce my price to the new customer rate, he tells me he can't but he'll research their deals and call me on Thursday. Anyone want to put money on whether they will call or not?
3 comments
ID
Location
Hillsboro, Oregon
Service
Comcast Installation
Comcast Cable
I've been a comcast customer for over 20 years, added the bundle a year ago, phone, & internet, and have been over billed each and every month. Called to correct for the first 10 months, spent time on the phone, and then said enough of calling each month to pay correct amount, and now I have a outstanding balance of $75 that is wrong. They will not do anything to correct, or make right. Very bad customer relations, they should make it right and keep good customer, who pays alot every month for their services. Tried to correct several times, but to no avail.
2 comments
ID
Location
Sarasota, Florida
Service
Comcast Bundle
Broken promises from Comcast
I have had cable Internet service since 2000 and never switched service to other company. My record also showed that I paid $395.45(pre paid 1year contract) since 2003. My last Internet payment was 1/11/09($395+$36.xxcable TV=$434.71, with $395 prepaid for all year). And in July 2009, I got bill which indicated that my Internet rate changed to $57.xx/month. Prior to the change, I had never received any notice regarding the rate hike. Back in June, I canceled my cable service with Comcast. At the moment, I had already confirmed with Comcast service rep that the cancellation of the cable TV would have no impact on my internet rate, because the prepaid internet service was carried over from that of previous company (the company was taken over by Comcast). For the following months, several Internet bills with increased rate were sent to me. When I called the service hotline, many service reps didn't even acknowledge the existing prepaid service rate. Finally on Oct. 5th, we had chance talking to business service manager Ron and residential service manager Jerry, they reconsidered my situation and on Oct 7th, when we talked to service rep Manu, he confirmed we should call December 10th to renew our existing prepaid service for $395.45. Unfortunately, when I called again to confirm this arrangement, the answer we got was changed again. Comcast insisted that since we canceled our cable TV service, they permanently removed the special prepaid code from my account. It is a very frustrated situation because I have already prepaid the service since the Jan of 2009, and obviously, the original term should be honored through the entire year. However, apparently the service term for the Internet was changed right after the cancellation of the cable TV. Comcast accepted my money for the entire year of the Internet service thus has to honor its own term, that's a business integrity issue. Yesterday, I again received the Internet bill and it again shows the increased rate for Internet service. So, I called again and this time, the service rep said he was in somewhere in Mexico and didn't have capabilities to deal with this matter. Since July, I have called numerous times to Comcast and almost each time, I had to spent at least an hour on the line and each time I would get different answers. Yet the problem still remains. Comcast simply can't keep their promises and I hope something can be done about it. Being ripped off is not something that a company should reward their longtime customer with!!!!!!
1 comment
ID
Location
Fremont, California
Service
Comcast Internet Service
Really? Comcast tech can't hit a 3-hour window?
I recently moved (not far) so Comcast told me I could just transfer my services. I gave them my new address and made an appointment for today between 8 am and 11 am. By 10:45, I still have heard NOTHING from the technician and I've taken off of work for this. They have the nerve to tell me he still has 15 mins to call and I should call them back. Of course he doesn't call. Now I'm forced to reschedule for Saturday. I work in media and every day I don't have internet I'm losing money. But never fear, Comcast is giving me a whopping $20 off of my first month because the tech couldn't bother to pick up the phone. They need to start teaching their technicians how to read a clock.
3 comments
ID
Location
Miami, Florida
Comcast Cable is a rip off!!!
I ordered the comcast cable internet and voice service a little over a year ago. The first issue I had was when they first arrived, they tried to charge me 149.00 for installation of the wireless router. I called in with the tech still here.I explained that THEY had called me and offered this to me for free, along with 33.00 a month for internet and 33.00 a month for voice. After going through 2 reps and 2hours on the phone. They finally put me through to a manager. She argued with me that there was no way, they'd offer free installation for the wireless router. After going back and forth with her for about 45 minutes. I said look lady, go look up our recorded call and you will HEAR that Comcast offered free installation. As well as $33.00 a month for each voice and internet. Now mind you, I am pretty frustrated at this point. So she finally says, I'll tell the tech to install it and we'll credit you for the $149.00.. Ok, great. A month later I received my bill. I was credited for the $149.00. But for some reason over the course of the year. All I ever had is problems with them. They'd come out and fix it. Work for a few days. Then I'd be without for 7days. They blame it on my nortons antivirus program. Give me a break. They have put in a line just for the internet. Worked fine for a week, then it went down again.They came out yet again, they told me that they didn't install the cable. Huh? well who the heck did then? Because I know comcast came here and installed it. Mean while, I couldn't figure out why my electric bill was so high.. I had a home inspection done and they found the vent in the attic torn off the wall.. Hmmmmmmmmmmmmm, guess where this vent was located. You got it, right near all of the cable wires.It cost me over $100.00 to have it repaired. I'm so sick of comcast I could puke. I wouldn't advise ANYONE to get their services.
7 comments
ID
Location
Savannah, Georgia
Service
Comcast Installation
Loss
$152
Comcast - Comast refuses to refund money
I had cable and internet with Comcast. The introdutory fees were ok, but soon after a while the fees climbed. On November 2008 I terminated the Internet (fees were outragous). I turned in the equipment at the local office. Last August i got disgusted with their service fees and terminated the able service. A year later, they are saying I didn't return the modem for the internet terminated a year ago. They refuse to return my money. I hope to never do business with omcast again. In no way before last month a year later did the company say anything about the modem. Who would think about keeping a reciept for a year?
ID
Location
Fort Lauderdale, Florida
Service
Comcast Internet Service
Comcast - Promised credits by phone, but bill shows same rate
I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
3 comments
ID
Location
Atlanta, Georgia
Service
Comcast Internet Service
Comcast - Over charge every month
Every single month I have to call att to get credit on my automatic pay account. I have, as I write this been on the phone with att a total of 3 hours this morning. I can not access my account because the website will not verify my social number but if I am fortunate enought to actuall talk to someone they can verify it, go figure. My reason for this post is I have to watch my bill so closely that every month for nearly a year I have had to call them to get credit for the over charges from att. What do we do? I am going to call Comcast and maybe get there phone service, they are just another wart on the other side of my ***.
ID
Location
Memphis, Tennessee
Comcast - Raised TV rates again
My rates for Comcast cable TV went up. We had no notification either. On top of that I have 2 less channels than I did 2 years ago. I called to complain and suddenly lost the connection. I called back and the agent agreed with me that there was no notification and that the only recourse was to downgrade or cancel service. It seems that in this times of bad economy that Comcast would not be raising rates. Apparently they have a monopoly across most of the U.S. It is time to switch to satelite, as if Comcast cares.
2 comments
ID
Location
Aurora, Colorado
Service
Comcast Tv Service
Comcast - Turned off my television service because another customer was late to pay their internet service
My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone number to the next with people who could not speak English well. I was placed on hold for long periods of time. I was told my account was past due but they couldn't give me any information. They refused my request to speak to a supervisor. I could not get my cable service turned back on which of course was paid for by my condo association until my tenant paid his internet bill. I am so angry and frustrated. I wish I could get rid of Comcast. I hate them. To turn off my paid for cable because someone else is late for a different service is pure extortion and I am sure it must be illegal not that that matters.
1 comment
ID
Location
Atlanta, Georgia
Service
Comcast Internet Service
Comcast Dosen't Finish Installatioin
For over a month now I've been waiting for Comcast to bury a cable that runs from the road to my house. I've made no less than 4 appointments to have this done and the company continues to loose, delete or otherwise disregard these appointments. I've called, visited the local office and used the online chat. All with the same results: I am told the appointment is in the system but I can't get a confirmation number so I should just call the Comcast customer service and it will tell me when my work order is scheduled. Needless to say every time I call I get the infamous "you have no appointments scheduled" message. When I visit the local office I get a run around that Comcast uses subcontractors, only one person has access to the scheduling system in the office, and that person, is of course out. I leave my name, phone number and email but get no response. Winter is coming and the cable is unburied and I'm not paying my bill until Comcast finishes the job they started.
2 comments
ID
Location
Blacksburg, Virginia
Service
Comcast Internet Service
Comcast suspended my service of tv/phone/internet and never sent me a notice, or warning, not even a BILL! I never even got a bill in the mail. When i called in and spoke to a representative she informed me that that the suspension stands, and I'm at fault. ...
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5 comments
Exactly. You signed up for service, so you knew you had a bill to pay each month.
***. :grin
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ID
Location
Brick Township, New Jersey
Loss
$290
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*** comcast so expensive yet not
working :(
I'm having problems with Comcast as well. The screen goes black, with sound, for up to five hours.
Finally scheduled a technician who came out and fooled around until it worked. Then it went out again. Another technician came out and replaced the box. Same problems.
Called for another tech. While I was talking to the csr, I asked what would happen when my $60.00 monthly package special was up. She told me that it would go up to over $100.00. She "couldn't" help me with any information regarding what other programs were available without adding the phone service to my cable.
Next technician told me I was turning it on wrong. Yee, gads!!
Is anyone in Northern California aware of programs for senior citizens or whatever happened to "Basic" service?
It seems that the digital signal means that you have to have more channels than before ... and pay for them, too.
Fully agree....everytime I had to deal with Comcast, I had a bad experience.
Especially be aware of Comcast.Specials, some through third party sites like Bridgevine, most are a scam
Dave, thanks for your comment, but $250 dollars in credits did not in any way credit me for the amount of time over 6 weeks I spent waiting for the service tech only to be accused of trying to milk the company for credits. It would be different if AFTER they gave me the credits, they tried to make it right, but they didn't and they don't. I still ahd to fight to get my service connected.
Thanks for your input, Rebopine, but the fact that there is a website called Comcast must die with hundreds of similar stories tells me it's a regular customer experience.
I agree with rebopine, your experience sucked, but fact of the matter is, they credited you for the problem, you said yourself over 250$. That sucks but at least they admitted the mistake and gave you due credit. and the contractor, Comcast cannot hire enough people, even in this economy they are constantly hiring technicians and cant keep enough available.
shut up. people can complain about whatever theyd like.
no one asked for your approval. comcast bites.
end of story. :p
This isa typical Customer complaint! I just got off the phone with Comcast about the fact that their contractor came out and instead of giving me a DVR, like I asked for, gave me an HD box.
Here's the kicker, he hooked it up to a TV that is not even close to being HD. It's my bedroom TV and is the old style tube kind!!! After calling Comcast to find out why I couldn't record, she tells me she will send a tech out tommorrow sometime to replace the box and that usually costs $40, but she, out of the goodness of her heart will do it fo rfree. LMAO.
I am moving into a condo and had no choice but to get rid of my dish. I've only had Comcast for 3 hours and I am missing my dish already!!!
Too bad about your experience. My two cents, this sounds like a isolated incident or a rare happening at least.
I've been a Comcast customer for over 10 years and never had a single issue with the service or support. I understand that you are upset and wanted to vent, but you should probably check to see if this is a "regular customer experience" before you start crying out for a boycott.