Comcast Reviews and Complaints
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16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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City:
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Product:
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Lied to by Comcast
I told Comcast I wanted the Doc Sis 3.1 modem and they sent me this one which clearly states its a 3.0 doc sis!
Review
Product
Router
Reason of review
Not as described/ advertised
Comcast review: Predators
I turn on my TV, I turn to chanel 909, there is a message stating we are upgrading your service, return later blah blah. I return later same message. (We are upgrading your service.)After spending 2 hours on the phone and numerous unplugs and " we are sending you a boost" etc. This agent puts me on hold for ten minutes returns and says this upgrade is taking away 909, also known as the ID ch. What the ***! They couldn't grandfather me in. Ludacris! Vicious! Money hungry billion dollar business! I'm disgusted and will for the next 6 months do my best to cut the cord and get the *** away from Comcast! The message should have read...we are downgrading your service!
Review
Service
Comcast Tv Service
Reason of review
Bad quality
Comcast review: Scam company
My association pays all my basic cable and internet services, unfortunaly through Camcast, which has always found a way to add to my account. Every couple of months i experience major issues with them. Awful. Costumer service. They all work in a different page. The last one was a $99 bill for a Maywheather fight that I tried to order, but was never tranmitted to my cable box saying that it was too late too order it. And a $60 bill for a incall service. They charge to fix their own faulty equipment. Its a scam all around. But being the giant they are!! We are kind of difense less against them. We should all file a class action law suit against them.
Review
Service
Comcast Cable Tv Service
Reason of review
Problems with payment
I contacted Comcast to downgrade the Triple-Play service at our ski house to internet only. Using the chat feature, I contacted customer service. The agent informed me that the cost would be $71.95/mo for Performance Pro, which is 100mbps without a gateway/modem. After...
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Review
Service
Xfinity Performance Pro Internet Plan
Cons
- Inability to resolve problem
- Answer to problem is to put customer on hold and transfer
Reason of review
Pricing issue
Comcast review in Wyomissing, Pennsylvania: Horrible,
I aint had cabe since Saturday, they keep saying they cant gain acess, lying. Ive been waiting fir 2 days. Can you say class actin suit
Review
Reason of review
Poor customer service
Comcast review: Customer service lied to me about changing payment date
I am so frustrated with Comcast Customer Service and am on the phone waiting a 1/2 hr for help on restoring my service. The customer service employees should not tell the customer that the payment date can be changed and then pull the money and it was not in my account and I have been charged overdraft fee. I have no choice to change cable companies because I'm stuck they are the only one in my town. I wish they would improve their customer service reps and train them properly. It's been a nightmare. I'm still on the phone for 45minutes for help.
Review
Service
Comcast Customer Care
Reason of review
Problems with payment
Comcast review: On demand service a disgrace
We pay for on demand, but often get spotty availability for a program that should be on demand. Sometimes an episode or 2 or 3 are skipped and you can only access a much further into the season episode Now you can see where you can PURCHASE an episode but they don't allow you to view that same episode which is part of your plan. EG 90 Day Fiance. I can buy it, but can't view it today until Comcast decides I am allowed to view my free on demand episode. I have been told it's the network not releasing the episodes, but I know that almost all the time it is Comcast not putting the episode up. And btw Comcast, you should really look at who puts up the episodes and how they summarize. Not well summarized with mistakes! If any other business ran the way Comcast is run, it would have to close down. Because often it is the only choice for CABLE then it's who really cares about you, the one who needs us.
Review
Service
Comcast Tv Package
Reason of review
Not as described/ advertised
Comcast review: Refund check
Comcast sent me a refund check after cancelling my order. I call to tell them the spelled my name wrong them cancell the check for $50.00 dollars and havent sent me another . I want to know where is my refund check. I want what belongs to me
Review
Reason of review
Return, Exchange or Cancellation Policy
Comcast review in Seattle, Washington: No customer service at all
On September 18 Comcast had a subcontractor, Full Bore, lay cable for a neighbor through my front yard, ripping up same, taking out shrubs and raising driveway up to an inch over concrete gutter at street. I called Comcast several times but they didn't bother once to try to reach me. I called Woodinville police and officer said to find out how much to fix and pursue through civil means. On September 22 real estate agent was out to take pictures for selling my home of 40 years which was completed earlier this month but at what qualitative dollar amount was damage they caused? Comcast is a dying beast and now I know why people hate them.
Review
Service
Comcast Customer Care
Cons
- Customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Comcast does not care about the consumer. After many years I could write a novel about the stupidity. On our latest saga with them we could not get them to resolve there error, we spent 10 hours and over several weeks with no results or returned calls ,, until we FILED...
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Review
Service
Comcast Customer Care
Cons
- Do not care attitude
Reason of review
Poor customer service
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Please don't call anyone "stupid" when your spelling is at 5th Grade level.